EMPLOYEE TRAINING Looking @ the Options
Agenda Awareness From the top What s in it for me? A creative campaign Developing the training plan Training options
Awareness Employees appreciate being given advance notice of new company programs, especially if the program has the potential to impact the way they perform their job. The organization s RIM program is no exception. Take advantage of the opportunity to make employees aware of the program through establishing an awareness campaign!
From the Top The success of the organization s RIM program relies heavily upon employee cooperation and buy-in. Secure senior management support Senior management communication introducing the program, its benefits and their expectation of compliance and cooperation Reality check - Be prepared to draft the senior management communication
What s In It For Me? Employee benefits Greater ease in finding information Eliminating guesswork Removing clutter Processing improvements
What s In It For Me? Greater ease in finding information Employee frustration not finding what they need when they need it RIM program helps to eliminate the frustration factor
What s In It For Me? Eliminating guesswork Employees want to do the right thing Employees want guidance it helps to eliminate the time they spend wondering what they should do (just tell me what to do) Most employees don t consider RIM a core function In the absence of guidance employees will make decisions (sometimes wrong decisions) out of necessity Effective training promotes consistency
What s In It For Me? Removing clutter Proper lifecycle management Find what you need without searching through inactive information Make better informed business decisions faster
What s In It For Me? Processing improvements Clear & concise instructions on how to process RIM related functions, e.g. boxing records, physical & electronic filing methods, compliant destruction & deletion
The Awareness Campaign Tips for creating RIM program awareness Tagline Logo Posters Newsletter Scavenger hunt Lunch & learn Vendors Free stuff Internet
Developing a Training Plan RIM training should be viewed as a continuous process and not a one-time project. A need for initial training exists when the program is first introduced. Periodic refresher training Plan the process Determine the curriculum Different audiences
The Training Curriculum Topics Policy Vital records Hold orders Using the retention schedule Onsite/offsite storage Destruction Email management Information lifecycle Filing (physical/electronic) Software
One Size Doesn t Fit All Tailor your training approach depending on job functions and responsibilities Overview v. detail
Refresher Training
Training the Masses Considerations How much time do I have Face-time Webinars Intranet
Training the Masses How much time do I have You will probably not have the luxury of a three-day training seminar More like an hour Key components that impact the trainee Doesn t hurt to ask for more training time!
Training the Masses Face-time training Traditional approach Promotes interaction Ability to read the audience s level of understanding Large number of employees Multiple locations Budget
Training the Masses Webinars Good option for training large numbers of employees Geographically dispersed Sharing your desktop Allows the audience to ask questions verbally or type them Video conferencing
Training the Masses Intranet-based training Post training material to the Intranet Interactive (preferred) Allows employee to read material and test knowledge of subject matter Non-interactive Static employee read material
Thank You!