PRODUCT DATASHEET Alloy Navigator Enterprise 7 ITIL based IT Asset Management and IT Service Management Solution BENEFITS Improve performance and efficiency of your Service Desk operations Gain complete insight of your hardware and software inventory Troubleshoot hardware and software issues by staying up to date on configuration information Save money with improved IT planning and budgeting Automate notifications and escalations to ensure that you meet established service levels Establish robust workflow to streamline IT operations and effectively collaborate on projects Minimize the adverse impact on your business with Change Management best practices Ensure software licensing compliance throughout your organization Feature Highlights Service Desk with auto routing, workload balancing, and escalations Hardware, Software, and Consumable Asset Management, Software Licensing Compliance Purchasing and Stock Management Comprehensive hardware and software audit for Windows, Linux, and Mac OS computers, virtual environments, and hypervisors Change Management supporting multiple approval methods Service Level Management Knowledge Base Web based Self Service Portal, Web Portal and Mobile Portal for technicians Powerful and flexible Workflow and Business Process Automation Smart data views, dashboards, announcements, e-mail notifications, integrated reporting Navigate IT easily! Alloy Navigator Enterprise is an ITIL-based IT Service Management and IT Asset Management solution designed and built with industry best practices and real-world customers in mind. Centered around a powerful business process automation engine, Alloy Navigator streamlines dayto-day operations and improves the efficiency of Incident, Problem, and Request Management, Asset and Consumable Management, Change Management, Knowledge Management, Organization and Contact Management, and more. With the tight integration of Service Desk, Asset Management and Network Inventory tools, the ability to manage the entirety of your IT operations is automatically simplified through the use of intelligently designed features. Alloy Navigator allows you to manage the complex interrelationships, dependencies, and life cycles of workstations, servers, network devices and software licenses with related service history, contracts, warranties, and financial information so that you can gain visibility and stay proactive. Targeted for medium and large business environments, Alloy Navigator offers an intuitive, comprehensive, and easy-to-use approach for running Service Desk and managing IT assets. Help Desk, consumables, software licensing, internal projects, and other routine tasks in modern IT departments are managed with ease in Alloy Navigator. Alloy Navigator s flexibility and customization potential offer unrivaled power to tailor your data flow and workflow to your specific business needs and priorities. It is no surprise Alloy Navigator is successfully used by a broad spectrum of industries, from hospitality, entertainment, and tourism to engineering, manufacturing, financial, and government organizations.
Product Features IT Service Support Alloy Navigator helps you establish service management best practices, identify and proactively respond to trends, reduce management overhead and costs, share knowledge, improve communication, and streamline collaboration within your technical team. Service Level Management Service Level Management is an integral part of enhancing the quality of your service delivery. Alloy Navigator manages details about each service your organization provides to both internal and external customers. This also helps you maintain established service levels and monitor service quality to continuously enhance service activities, functions, and processes. Asset Management Alloy Navigator manages the full lifecycle of your hardware equipment and software licenses. From procurement through retirement, Alloy Navigator keeps track of purchasing, warranty and maintenance contracts, as well as their related tasks, incidents, and change request to provide a clear view of both service history and financials of your assets. Change Management Change Management practices are essential to ensure that changes within your IT infrastructure are implemented in an orderly, controlled fashion with minimal adverse effects on your business. Alloy Navigator helps you coordinate changes in your environment, which helps increase visibility and reduce oversight. Contact Management Access critical customer data, including organization and contact information to easily track the origin of service desk tickets, support history, and asset ownership. Alloy Navigator s centralized repository of contact information is essential for effective collaboration, assigning tasks, and requesting approvals. Contact information can be imported from an external source or synchronized from Active Directory. Self Service Your customers and internal users can access your service desk 24x7 from the convenience of their web browser using the Self Service Portal. They can submit tickets, monitor their progress, communicate with your support team conveniently, place equipment reservations, and even rate the service your service desk provides. In addition, managers and team leads gain oversight and a good understanding of their team s activity. Change board members can see and vote on requests pending their approvals, right from the Self Service Portal. Contract Management Alloy Navigator helps you stay on top of various warranty, service, or maintenance contracts, track their associated costs, and also understand what they cover, their coverage period, and who is responsible for them. The alerting mechanism in Alloy Navigator notifies appropriate personal of approaching renewal and expiration deadlines to help you avoid unwanted autorenewals and make sure important coverage contracts are timely prolonged. External Tools Using the External Tools you can easily extend Alloy Navigator s functionality with third party software products, tools, and scripts to carry out tasks related to computer management, service desk tickets, contracts, documents, and other types of objects. Alloy Navigator comes pre-configured with frequently used remote access, network troubleshooting, computer management, and Internet search tools. Knowledge Management Alloy Navigator's Knowledge Base provides self service solutions for your user community as well as your technical team. This helps you leverage gathered technical knowledge and resolutions to easily populate articles facilitating knowledge transfer, enhancing collaboration and reducing duplication of effort. Smart Views Smart Views are interactive and customizable grid views that enable you to instantly filter, sort, group, and conditionally highlight your data. The abilities to quickly visualize and analyze your live data, drill-down, and take an immediate action make Smart Views far superior to regular reporting. Integrated Reporting Alloy Navigator 7 provides a rich set of standard reports and charts for general use supporting both Microsoft Reporting Services and Crystal Reports. The open architecture of Alloy Navigator s database enables you to customize any standard report, or create new reports from scratch. Mobile Portal The Mobile Portal enables IT personnel to stay connected to the Service Support module anywhere, anytime. The Mobile Portal supports the majority of modern devices, including Apple ipad and iphone, BlackBerry PlayBook, Samsung Galaxy, HTC Desire, and others. The application automatically adapts for each device, allowing you to get the best look everywhere, on mobile phones and tablet computers.
New in version 7 Alloy Navigator 7 Enterprise delivers practical solutions to the challenges IT departments face everywhere. With extensive new components like Service Catalog and Request Management, Library and Reservation Management, Consumables and Stock Management, this new offering is sure to provide the value that IT expects from an IT Service and Asset Management solution. Redesigned and Enhanced Self Service Portal The Self Service Portal in Alloy Navigator 7 has been redesigned to adapt to different screen resolutions and support both high-resolution displays as well as tablet devices. Service Catalog and Service Request Management Alloy Navigator 7 streamlines Request Management and improves efficiency of technical teams by separating routine requests from break/fix type of incident tickets. Service requests are requests for information or advice, or for common pre approved changes that are low risk and follow a standard procedure. They are also used to request access to an IT service. The new Service Catalog provides a centralized, consistent process for your customers to get access to standard services such as password reset, network share access, software request, account/profile modification, etc. In addition to being able to submit incident tickets, monitor their progress, and search the Knowledge Base for information and solutions, the new version enables users to: Browse the Service Catalog and submit service requests; View equipment available for loan and make reservations; View computers, hardware or software assets that they own and relate incident/service tickets to their equipment. Consumable Assets and Stock Management Alloy Navigator 7 extends its Asset Management capabilities by providing a functional system for managing consumable IT items. This can include supplies, materials, spare parts, such as printer ink or toner, keyboards, mice, batteries, etc. The new Stock Management functionality helps you ensure that all required supplies are always in stock and in the right amount. You can even set up alerts to notify appropriate staff members when supplies must be reordered. In addition, department/group managers and other stakeholders now can respond to approval requests waiting for their decision, right from the Self Service Portal. Microsoft Outlook Integration Time and Task Management features have been greatly improved in version 7. Now you can visualize in Alloy Navigator not only various planned tasks and event dates, but you also see them in line with appointments, meetings, and other events from Microsoft Outlook.
Wizard Action Forms Alloy Navigator s best-in-class capabilities for workflow control and customization have always allowed you to implement custom business logic and data entry forms. Now we have added an entirely new level of flexibility with Wizard Forms - a new style of workflow action form that breaks large dialogs into a sequence of wizard pages. New Reporting Engine Alloy Navigator 7 contains all new reports designed in the Microsoft Report Definition Language format. Use out of box, customize them using Microsoft Report Builder, or create your own reports from scratch. Now you can also automatically generate any report according to a schedule and broadcast reports by e-mail. The Wizard Form simplifies layout design and helps with runtime decisions regarding which page should come next - all controlled through custom logic. This helps the user to understand the context for the wizard step, consequently reducing errors while saving time and money on training. Mixed Licensing Model The new flexible licensing model gives you the freedom to combine any number of Named or Concurrent Users in a single deployment, based on your access scenarios, usage needs, and budget. Equipment Reservations Alloy Navigator 7 streamlines management of equipment that IT issues to end-users. Newly added reservation queues facilitates smooth handling of high-demand items and users now can conveniently reserve equipment right from the Self Service Portal. Password Reset Tool Alloy Navigator 7 adds the Windows Password Reset utility to its kit for remote/network management tools. Password Reset can be launched from Alloy Navigator as an external tool or through the business logic to reset user passwords. Improved User-Customizable Dashboards New reusable dashboard components, widgets, and layouts can be used across multiple dashboards. Each technician can customize their own dashboard within the limits set by the administrator. Data Archiving and Purging The new Archiving and Purging feature helps you to clean up outdated tickets to reduce your database size and improve performance.
Snippets The new Snippets feature enables technicians to quickly insert frequently used blocks of text, such as standard replies, troubleshooting recipes, signatures, etc. when they update tickets. Windows Phone Support The Mobile Portal now supports Windows Phone 8 with Internet Explorer 10 or 11. There is more! We have added a ton of features to Alloy Navigator that make providing great customer service so much easier. We have implemented visual improvements, extended your ability to customize the product and have made it easy to automate the way you work. So you can focus more on the needs of the customer while saving you time and money. Conclusion Whether you are struggling with managing your inventory, handling the numerous service issues and service desk requests, or any of the other IT related situations that need your attention on a daily basis, we have designed Alloy Navigator to be the solution you can rely on. System Requirements Server Components CPU Memory Operating System Database Software (for the database server only) Web Server Software (for hosting the Self Service Portal only) Technician Main Console CPU Memory Display Operating System Network Audit Clients Windows Linux Mac OS Networked Devices Hypervisors 2.4 GHz or faster 4 GB RAM or more Windows Server 2003 or later Microsoft SQL Server 2005or later IIS 6.0 or later 2 GHz or faster 2 GB RAM or more 1024x768 or better Windows XP Professional SP3 or later Windows 2000 or later Both 32 bit and 64 bit versions of Windows are supported. A wide variety of popular Linux distributions including Debian/Ubuntu, Red Hat/Fedora, and Slackware/SUSE families Mac OS X (10.3 or later) SNMPv1, SNMPv2c, SNMPv3 Microsoft Hyper V, VMware ESX, VMware ESXi, Xen, Citrix Xen Server We are excited to have the opportunity to provide you with this exceptional tool because we are 100% confident it will allow your organization to obtain the highest levels of efficiency. Your success is Alloy s success! About Alloy Software Established in 2002, Alloy Software is a leading provider of service management, asset management, and network management software solutions that help organizations of all sizes automate IT operations. Our mission is to deliver powerful and practical software solutions that meet the demand for tools to help IT professionals manage their critical infrastructure in an easy, coordinated, and cost-effective manner. Alloy Software Incorporated 88 Park Avenue, Unit 2B, Nutley, NJ 07110 phone: +1 (973) 661-9700 fax: +1 (973) 661-9777 e-mail: sales@alloy-software.com web: www.alloy-software.com 2014 Alloy Software, Incorporated. All rights reserved. Alloy Software, the Alloy Software logo, Alloy Navigator, and Alloy Discovery are registered trademarks owned by Alloy Software, Inc. All other trademarks and brand names are the property of their respective owners.