Templates Clients Reports Contacts Users Tools Scripts Super Admin System Config Security Class Config Timekeeping Work With Tickets Shared Hyperlinks Manage Groups Time and Timers Manager Ticketing Trending Overview Permissions Matrix Notes R E D R E D R E D R E D R E D R E D R E D Agent Templates View Agent Templates Edit Agent Templates Delete Agent Templates Edit Config - Editing Agent Template at the Computer Level Needs 'Edit Configuration' at the client level Edit Template - Editing Agent Template at the Group Level Needs 'Edit Configuration' at the group level Alerts Clear/Delete alerts Needs 'Clear Alerts' at client level. Needs 'System Config' at user level and 'Clear Alerts' at client level for system alerts Delete system alerts (not attached to a computer) Delete all alerts If not 'System Config', will apply client/computer permissions Ignore alerts Alert Templates Read alert templates Edit alert templates Delete alert templates Client View General tab of Client screen View extra data fields on Client screen View Status Gauges on Client screen* If Client Read not selected, but has client permissions via a group, will only see Status Gauges. Add new client Edit General tab of Client screen Must have both Edit extra data fields on Client screen Must have both Edit Status Gauges on Client screen Must have both and have Allow Status Customization checked Save client information Delete client Must have both Plugins that receive client information* If plugin receives client structure, will not receive info without read permission Access Permissions tab Clear Permissions (rt-clicking on client) Clear All Permissions (rt-clicking on client) Copy All Permissions (rt-clicking on client) Import Passwords Must have Security Class Config and 'Read' and 'Edit' permissions for Passwords set on the client. Commands Force Update (Outdated and Offline Computer tabs) Delete PC Command Send commands Needs 'Send Commands' at client level See Custom Commands in Dashboard Edit custom commands in Dashboard Save custom commands in Dashboard Add custom commands in Dashboard Delete custom commands from Dashboard See custom commands on navigation tree Add custom commands on navigation tree Edit custom commands on navigation tree Send custom commands from navigation tree Needs 'Send Commands' at client level Delete custom commands from navigation tree View commands sent by other technicians Needs 'View Commands' at client level Computer Management Access command prompt Needs 'Access Command Prompt' at client level or tab will not display Access/use the LabTech File Explorer Needs 'Allow File Explorer' and 'Send Commands' at the client level or option will not display Access/use the LabTech Registry Editor Needs 'Allow Registry Editor' and 'Send Commands' at the client level or option will not display Edit information (e.g., asset tag, contact, etc.) Needs 'Edit Information' at client level Sniff Network Traffic Needs 'Sniff Network Traffic' and 'Send Commands' at client level or option will not display Show History Needs 'Access History' permissions at client level Overrides property to hide Network tab. View LAN information on Network tab. Computers/Network Devices Delete PC Delete all offline network devices Delete all retired assets Delete device Ignore device Delete an asset Restore an agent from the Retired Assets list Sees all computers in the navigation tree Removing computers from groups Configuration Dashboard Config tab and all sub-tabs Add events to Event Blacklist Contacts Access Contacts tab from Client screen Contacts display on navigation tree
Open Contact Read Contact Edit Contact Save Contact Delete Contact Plugins that receive contact information* If plugin receives contact information, will not receive info without read permission Drag and drop contacts from one location to another Dashboard Time and Timers Tickets Overview Trends Management Export Config Dataviews Read dataviews Edit dataviews Save dataviews Save dataviews as Rename dataviews (dataviews with an ID less than 500 cannot be renamed) Delete dataviews Open dataview from status gauge View dataviews that have any group settings (e.g., All Scripts) Documents View documents Needs Documents read permissions at the client level Edit documents Needs Documents read/edit permissions at the client level Add documents Needs Documents read/edit permissions at the client level Delete documents Needs Documents read/delete permissions at the client level Groups Exclusion groups do not apply Access Group Information Without 'Manage Groups' will only see Status screen. View Groups Without 'Manage Groups' will only see the 'All Agents' and 'All Clients' groups Delete Groups Rename Groups Add Groups Add Clients to Groups Add Searches to Groups Link Client to Groups (right-clicking Client) Link Location to Groups (right-clicking Location) Edit Group (when right-clicking on Computer) Dragging clients, computers and locations into groups All drag/drop operations into a group Heads Up Displays Create new HUDs Use Save As HUD option Use Clear All Individual Settings option View HUDs* SA must assign permissions to user classes within the HUD Licensing See license key (Help > About) Links Scan for Links when Control Center opened Add link to the Links list on tree Delete links Creating link folders Locations Add Location Based on client 'Location' read and edit permissions. See Location Information Based on client 'Location' read permissions - if Managed Groups not selected will only see locations that have computers assigned Edit Location (when right-clicking on Computer) Based on client 'Location' delete permissions - if Managed Groups not selected will only see locations that have computers assigned Drag computer from location to location Based on client 'Location' edit permissions - if Managed Groups not selected will only see locations that have computers assigned Maintenance Windows Set maintenance modes Clear maintenance modes Monitors Add Monitors Needs 'Add Monitors' client level permissions Edit computer specific monitors Needs 'Edit Monitors' client level permissions Delete computer specific monitors Needs 'Delete Monitors' client level permissions Delete group monitors Needs 'Send Commands' and 'Delete Monitors' client level permissions Delete Internal Monitors Edit Internal Monitors Copy Internal Monitors Create New Internal Monitors Save Internal Monitors Run Internal Monitors Use Run Right Now option- Internal Monitors See Internal Monitors tab Navigation Menus Access to Add a New Item, New Menu, Edit Menu, Remove menu Parts on Order Access/Use Parts on Order
Passwords View Client Passwords tab Needs Passwords read permissions at the client level Add passwords Needs Passwords read/edit permissions at the client level Edit passwords Needs Passwords read/edit permissions at the client level Delete passwords Needs Passwords read/delete permissions at the client level Copy Username/Password Needs Password read permissions at the client level Show/Hide Passwords Needs Password read permissions at the client level Import Passwords Needs Password read/edit permissions at the client level Patch Manager Access Patch Manager Access to 'Apply to' menu options in Patch Manager Globally ignore patches Remove global ignore on patches Approve patches globally Permissions Access Group Permissions (blank if no access) Client Permissions tab User Permissions (rt-clicking on User > User > Permissions) Clear Permissions (rt-clicking on client) Clear All Permissions (rt-clicking on client) Copy All Permissions (rt-clicking on client) Change User Classes Save User Classes Plugin Manager Access Plugin Manager Probe View probe templates Product Keys View product keys Needs Product Keys read permissions at the client level Edit product keys Needs Product Keys read/edit permissions at the client level Add product keys Needs Product Keys read/edit permissions at the client level Delete product keys Need Product Keys read/delete permissions at the client level Projects View projects Needs Project read permissions at the client level Edit projects Needs Project read/edit permissions at the client level Add projects Needs Project read/edit permissions at the client level Delete projects Needs Project read/delete permissions at the client level Quote Requests Access/Use Quote Requests Redirectors/Tunnels Run redirector programs Needs 'Allow HTTP Tunnel' access at user level and 'Allow Redirector/Remote Commands' at client level Run advanced redirectors Needs 'Allow HTTP Tunnel' access at user level, 'Allow Redirector/Remote Commands' at the client level and 'Allow Peer-to-Peer Tunnel' at the client level Needs 'Allow HTTP Tunnel' access at user level, 'Allow Redirector/Remote Commands' at the client level and 'Allow Peer-to-Peer Tunnel' at the client Create tunnel level. If 'Allow Redirector/Remote Commands' not enabled, redirectors will use TCP channel and advanced redirectors will not be available. Reports View reports Run reports Access Report Manager Edit reports Edit report folders Delete reports Delete report folders RSS Feeds Show RSS Feeds automatically Schedules View schedules Edit schedules* Must have both Delete schedules* Must have both Scripts Bypass all script specific permissions Import new scripts See script folders Add script folders Rename script folders Delete script folders See scripts Edit scripts Rename scripts Delete scripts Add scripts Copy scripts Use App Deploy Wizard Receive messages from Messaging Center Drag scripts from one folder to another View or schedule scripts at computer level Needs 'Schedule Scripts' at the client level and depending on the script may also need script level permissions Scheduling scripts on clients Needs 'Schedule Scripts' at the client level and depending on the script may also need script level permissions Scheduling scripts on groups Needs 'Schedule Scripts' at the group level and depending on the script may also need script level permissions Scheduled scripts view on nav tree at global level Delete scheduled scripts Needs 'Delete Scheduled Scripts' at the client level
Searches Add new search folder Rename search folders Delete search folders Add new search Rename searches Delete searches Drag searches from one folder to another Run commands on searches Run scripts on searches Search (no limiting) different SQL statements if SA or user. Save searches Delete searches Server Status Server Status Status Gauges Save Status Gauges Templates Edit template (right-clicking group) Edit schedule (right-clicking group) Ticketing No ticket based security Tickets menu option Access Ticket Wizard Access Tech Center View/open tickets Comment on tickets Assign tickets Reply to tickets Stall tickets Finish tickets Combine tickets Delete tickets Delete tickets in Dataview Create Ticket option Create Ticket in NOC Create tickets from alert (right-clicking) Return a ticket (plugin related)* Must have both Add New Ticketing Related menu/item (navigation menus) Must have both and 'Managed Groups' Access timesheet (rt-clicking on user) Access tickets (rt-clicking on user) Access timesheet from Main menu Access Tickets from Computer Management Screen Must have both Delete tickets View My Tickets and My Timers on status bar of Console Overrides LimitUsertoSameFolder property. Dashboard - Tickets Ticketing Configuration in Dashboard (Ticketing/Ticket Priority) Return a ticket (plug-in related) Add a New Menu Item (navigation menus) Timers Use Timers Time and Timers (Dashboard) Tools & Tweaks Access Tools & Tweaks on navigation tree Export Tools & Tweaks Import SQL script Add New Tool Modify Tools Save Tools Delete Tools Install Tool Needs 'Install Software and Tools' and 'Schedule Scripts' client level permission as well as script permissions Update Client Health Score (Tools > Reporting) Config Management Score (Tools > Reporting) Install applications (by right-clicking an agent - Scripts > Software) Needs 'Install Software and Tools' and 'Schedule Scripts' client level permission as well as script permissions Repackage scripts See LabTech Marketplace link See MySQL Prompt link When connecting to the LabTech server over HTTP/HTTPS, the MySQL prompt will not be available. Check for Release Updates Change system password Trending Access Trends tab Save a trend Delete a trend User Access Overrides LimitUsertoSameFolder property View users on navigation tree Open user Copy user Add new User
Add User Folders Edit User Save User Delete User Delete User Folders