SCHOOL ACCOUNT SPECIALIST BANKING FOR YOUR SCHOOL OR ACADEMY

SCHOOL ACCOUNT SPECIALIST BANKING FOR YOUR SCHOOL OR ACADEMY

Contents Choosing Lloyds Bank 1 Our switching service 2 Ways to bank 4 Education relationship managers 5 School Bank Account 6 Internet banking 8 ParentPay 9 School minibuses and vehicles 10 Supporting our communities 13 School support 15 Appeals Process 16

Why choose Lloyds Bank for your school? We understand education Education is all about developing potential, and your school finances are no different. With the help of our education specialists, you can manage your finances effectively and make the most of opportunity. Education specialists Our education relationship managers are trained and accredited by the National Association of School Business Management. They re locally based, with local knowledge, and will work closely with you to provide the financial options suitable for your school s needs. Get more from your bank Our specialist School Bank Account offers free day-to-day banking* for state-funded schools, academies and free schools. It also pays interest on every penny in the account. It s designed to make banking simple and let you concentrate on the more important challenge of developing the country s next generation. Tailored to fit your school We can provide an adaptable Internet banking solution especially for your school and provide specialist services like school vehicle funding from Lex Autolease and ParentPay to make finance simpler. Switching is simple You can make the move to Lloyds Bank with confidence that the process will be straightforward. Our dedicated transfer unit will help you through the move and there s no need for state-funded school signatories to provide identification. * Free day-to-day banking applies to state-funded schools (including free schools and academies) only and includes cheques, standing orders, cash, UK Sterling Direct Debits, deposits and withdrawals. All we ask is that you operate your account in credit or within agreed limits. 1

Switching our school s banking should be simple Our switching service Once you have an open and active current account with us, depending on your eligibility, there are two services available. For eligibility criteria please see below*. Current Account Switch Service We take care of everything and guarantee to complete your switch in seven working days, finishing on the day you choose. All your incoming and outgoing payments will be transferred and guaranteed**. We ll arrange for your old bank to close your previous account and transfer any credit balance to your new Lloyds Bank account. Any payments to or from your old account will be automatically redirected or forwarded for a period of 36 months. * Eligibility A SME that: Has an annual turnover or balance sheet total that does not exceed 6.5 million. Employs fewer than 50 people. A small charity with an annual income of less than 6.5 million A small trust with a net asset value of less than 6.5 million Secured accounts are out of scope. If anything goes wrong with the switch, as soon as we are told we ll refund any interest or charges you have incurred on your old or new account as a result of a delay caused by us. This does not cover charges or interest resulting from required tasks you or your old bank do not complete. Transfer of Payment Arrangements Service You tell us which parts of the switch you want us to handle. We ll automatically transfer any payments you specify. If you require us to transfer any outstanding credit and/or debit balance from your old account, we will. We ll arrange for your old bank to close your previous account if you ask us to. ** SEPA Direct Debits cannot be cancelled or transferred for you. You will need to advise your Creditor that you wish to cancel the mandate or transfer your SEPA Direct Debit to your new account. As at 31 December 2013 60% of all academies bank with Lloyds Bank. 2

60% of all academies have chosen to bank with Lloyds Bank 33

Check your account anytime 24/ 7 Internet banking Lloyds Bank Online for Business allows you to check account balances, transfer money, view statements, pay bills and manage standing orders and UK Sterling Direct Debits*. It s simple, secure and available 24 hours a day, seven days a week**. For more sophisticated needs and greater functionality we offer enhanced online banking. Please see page 8. Telephone banking If you re in a hurry and want to check your account balance, recent transactions, or transfer money between your Lloyds Bank accounts, our automated service is available round the clock. Just register for PhoneBank to use this service. If you d prefer to speak to someone, our advisers are available from 7am 8pm Monday to Friday (apart from Bank Holidays) and 9am 2pm on Saturdays. * SEPA Direct Debits cannot be managed using Online for Business. You will need to contact your Creditor directly to inform them that you wish to cancel or transfer your SEPA Direct Debit mandate. ** Occasionally we may need to carry out essential maintenance, resulting in some interruption to the service. 4

We need a bank that really understands our school Education relationship managers At Lloyds Bank, we know that dealing with school finance is becoming increasingly complex, especially when it comes to obtaining best value. We also appreciate that sometimes you may need guidance in order to make the right decision for your school. That s why we ve created our network of education relationship managers. All our relationship managers are trained and accredited by the National Association of School Business Management. They have a level of understanding of the educational sector that s unique in banking. They spend their time focused on working with schools, and as they re located all over England and Wales, you ll have one close by who understands the local issues affecting your area. A relationship with real value We ll always give you your relationship manager s landline, mobile number and email address. They are locally based, with local knowledge. They offer proactive support. Their unique specialist knowledge is one of the key reasons that the majority of all academies have chosen Lloyds Bank. 5

Our bank account should work harder for the school School Bank Account Our School Bank Account has been developed specifically for state-funded schools, including academies and those on the journey to becoming one. Whichever route you ve chosen for your school, your banking is in experienced hands. We re the approved banking partner for the National Association of School Business Management, because we understand the challenges you face and the solutions you need. Our service is designed to make it easy for all schools to manage their finances efficiently, and to make the most of their money. What you get from our School Bank Account Free day-to-day banking* to make the most of your resources. No charges for returning cheques recalled by the payer s bank. Interest, paid monthly, on school current accounts. 6 A range of deposit accounts for surplus funds. Internet banking service with options for multi-person authorisation. Cash collection by one of a selection of security companies. The cost depends on your individual school s requirements. A deferred checking service helping to avoid delays at branch counters. Deposit accounts We can help you make the most of your funds by setting up deposits to suit your cashflow. Fixed rate deposits from overnight to three years. 32-day notice school deposit account. Interest paid on your school bank account. No withdrawals can be made during the term of a fixed rate deposit. * Free day-to-day banking applies to state-funded schools (including free schools and academies) only and includes cheques, standing orders, cash, UK Sterling Direct Debits, deposits and withdrawals. All we ask is that you operate your account in credit or within agreed limits.

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An online facility built for your needs Internet banking We can design an Internet banking facility especially for your school that not only delivers maximum security, but is also easy to use. You could choose a simple, safe view-only service or a solution designed with multi-person authority. Sophisticated, secure and straightforward Lets you view statements and manage payments online. Create and submit Bacs, CHAPS, Faster Payments and international transactions. Offers high level security through unique authentication cards and readers. Authorisation protocols to suit your needs. 8

Making cash handling more efficient ParentPay Handling cash payments for dinner money, school trips, music lessons and other items can be one of the most time-consuming tasks for any school finance department. ParentPay provides an all-in-one, online payment, income management and communication solution for schools, local authorities and caterers. ParentPay is already helping more than 4,000 schools save time and money, by enabling parents to make payments for a range of school items online. And they re offering Lloyds Bank customers a 35 per cent discount off the first year s Set-up, Training and Annual Service fees. Please speak to your education relationship manager for full details. 35% discount off the first year s Set-up, Training and Annual Service fees. Saves you time ParentPay helps your administration, taking pressure off finance staff. Helps schools reduce parent debt. Provides clear, concise income reporting, letting you redirect resources. Saves you money ParentPay improves financial reconciliation in schools. Reduces errors and ensures an audit trail is available. Increases staff security by reducing or removing cash held in schools. Better for families Reduces the social stigmas linked with free school meals. Helps reduce bullying and anti-social behaviour. Ensures flexibility and convenience for parents. 9

We need a better way to buy school vehicles Lex Autolease Lex Autolease are able to provide vehicle funding in the form of contract hire. This includes fleet management for cars and commercial vehicles up to 6.5 tonnes. Contract hire complies with school funding regulations as it s a form of operating lease. Fleet management includes contract management of the vehicle, which can cover areas such as maintenance management, Road Fund Licence administration and breakdown assistance provision. Lex Autolease also offer additional services such as daily car and van rental, industry leading online facilities and a work-related road safety solution. The overall offering can be tailored to meet your school s unique needs. Whether you are looking for one vehicle, a new fleet, or a specialist minibus solution, Lex Autolease can support your needs with our ready-to-go minibus conversion, our Vivaro minibus, adapted in partnership with Tevo, is very popular with education institutions. It can be driven using an ordinary car licence, is ISO 9001 certified and comes crammed with intelligent features and accessibility touches. Lex Autolease can also provide cars for teachers, with the same benefits as schools get for minibuses. Taking advantage of this offer will give you the peace of mind that your team are travelling in well-maintained, roadworthy vehicles. This offer includes any make and model of vehicle available in the UK fleet market. 10

Lex Autolease is an award winning education sector fleet specialist, who can bring you a simple, cost-effective way to fund and manage your school s vehicles. Specialist vehicle management Provide vehicles that are tailored to your needs and meet current safety requirements. Breakdown and recovery service is included. This ensures all passengers are transported to onward destinations in the event of any breakdowns. Vehicle maintenance can be included in the monthly cost to cover routine maintenance, tyres, exhausts and batteries. Saves money on your school budget VAT can be claimed back on the vehicle s funding, subject to certain restrictions. Fixed monthly hire payments let you manage your costs effectively. 11

Lex Autolease can support your needs with its Vivaro minibus. It s a ready-to-go minibus conversion and can be driven using an ordinary car licence.

We d like to find a bank that shares our values A bank at the heart of our community At Lloyds Banking Group, we re serious about our commitment to the communities we serve. We believe one of the best ways we can help Britain prosper is through a positive community contribution. Our scale and reach through our brands and branches means we can help communities across the UK. The aim of our community strategy is to help the UK s most disadvantaged communities prosper as a result of our financial and colleagues commitment. During 2013 we continued to develop our community strategy around the themes of Education, Employability and Enterprise. In 2013 the Group invested 85 million in a range of flagship programmes and initiatives. Despite the challenging economic environment the Group committed to keep our investment at this level for the period of its strategic plan. Community volunteering Our Day to Make a Difference volunteering programme enables colleagues to spend one day a year volunteering for a charity or community project of their choice. Over 34,000 of our colleagues registered to use their day to volunteer in 2013. This compares with 32,000 colleagues in 2012 and 16,000 colleagues in 2011. We are a major sponsor of the Business Connectors programme in partnership with Business in the Community, a Prince of Wales Charity. In 2013 we made a commitment to second up to 24 senior managers per year to become Business Connectors, working in their local communities to help broker relationships between charities, community groups and local business, with the goal of helping to build thriving communities across the UK. The Lloyds Banking Group includes companies using brands including Lloyds Bank, Halifax and Bank of Scotland and their associated companies. More information on the Lloyds Banking Group can be found at lloydsbankinggroup.com 13

85 m invested in community programmes and initiatives in 2013 Funding grass roots charities Much of our charitable giving is through the Lloyds Bank and Bank of Scotland Foundations. During 2013 the Group donated more than 29 million to the Foundations enabling them to make grants to local, regional and national charities across the UK. In 2011 we launched the Lloyds Scholars programme helping young people from below average income families to study at leading universities. Lloyds Scholars was named Corporate Responsibility Project of the year at the 2012 Charity Times Awards. We work with the School Governors Charity SGOSS to find volunteer governors from amongst our staff. Money for Life Challenge Our Money for Life Challenge is a national competition, open to teams of young people aged 16 24 years, who come up with innovative money management projects that have a positive impact in their local communities. The chosen winners receive 500 grants to put their ideas into practice. This year we awarded 300 grants, compared with 250 in 2012. The most inspiring projects make it to national finals, and then the UK Challenge final. This year a project called Bouncing Babies won the UK final. You can read more about this project and others at www.moneyforlifechallenge.org.uk 14

Working together to support schools and academies We train and accredit our education relationship managers with National Association of School Business Management s Certificate of School Commercial Services. www.nasbm.co.uk We support the School Governor charity (SGOSS) through our volunteering programme encouraging our staff to become school governors. www.sgoss.org.uk We work with ParentPay to help you with the administration of cash payments to your school. www.parentpay.com 15

We have been turned down for finance You can ask for the decision to be reviewed Did you know...? SME customers have the right of appeal when a full borrowing application is declined. Check our website or speak to your Relationship Manager for details or call us on 0345 072 5555. When we agree your request, if there are any conditions of sanction you are unhappy with, you can appeal them before you return the signed facility agreement, so we can Independently review your case. Our appeals process is overseen and audited by the independent External Reviewer of Appeals. Stephen Hancox, Strategic Business Manager, Upton-by-Chester High School. Appeals for borrowing Business finance declined? You can ask for the decision to be reviewed. 16

Our service promise. If you experience a problem, we will always try to resolve it as quickly as possible. Please bring it to the attention of any member of staff. Our complaints procedures are published at lloydsbank.com/business/contactus 17

Make the move for your school Go to lloydsbank.com/schoolbanking ÕÕ Call us on 01902 719758 Lines open 9am 5pm Monday to Friday. Please contact us if you would like this information in an alternative format such as Braille, large print or audio. If you have a hearing or speech impairment you can use Text Relay (previously Typetalk) or if you would prefer to use a Textphone, please feel free to call us on 0345 601 6909 (lines open 7am 8pm Monday to Friday and 9am 2pm Saturdays). Important information PhoneBank is a registered trademark of Lloyds Bank plc. ParentPay is a registered trademark of ParentPay Limited. Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service. Lloyds Bank plc. Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Telephone: 020 7626 1500. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Registration Number 119278. We subscribe to the Lending Code copies of the Code can be obtained from www.lendingstandardsboard.org.uk Lloyds Bank plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service. (Please note that due to the schemes eligibility criteria not all Lloyds Bank business customers will be covered by these schemes.) Lex Autolease is a trading name of Lex Autolease Limited. Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 1090741. ParentPay Ltd. Registered Office: Flat 11, Kingsley Lodge, 13 New Cavendish Street, London W1G 9UG. Company No. 04513692. The Lloyds Banking Group includes companies using brands including Lloyds Bank, Halifax and Bank of Scotland and their associated companies. More information on the Lloyds Banking Group can be found at lloydsbankinggroup.com M58285 (02/15)