LOANS THAT ARE CLEAR AND SIMPLE.

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1 CLARITY LOAN LOANS THAT ARE CLEAR AND SIMPLE. So the only surprises you get are nice ones. TALK TO US TODAY

2 A Halifax Clarity Loan could be the answer to making some home improvements, replacing your car or tidying up your finances. But, as you know, it s important to think things through carefully before borrowing any money. We want to make sure that a Clarity Loan is right for you. So if you need help deciding, our advisers are here to provide you with all the information you ll need to make an informed choice. Your adviser can also review your general financial situation to check all your accounts and help you plan for the future. It won t cost you a penny and there s absolutely no obligation. Because you already bank with Halifax, taking out a loan is straight forward. And if you have a Halifax current account the money could be in your account immediately after your loan has been approved (payments to other accounts could take up to 5 days). Is a Clarity Loan right for me? 2 Call Clarity Loans lines are open: Monday to Friday 7.30am 10.30pm, Saturday 9am 4.30pm

3 Contents See page The features of the Halifax Clarity Loan 4 How can a Halifax Clarity Loan help you? 5 Important information 6 Our advisers can help you decide the best way to borrow Pop into your nearest branch halifax.co.uk/loans 3

4 The features of the Halifax Clarity Loan Choice borrow any amount between 1,000 and 25,000 and spread the repayments over 1 to 7 years. Easy to manage you repay your loan monthly by direct debit. And if you need to, you can change the repayment date, up to twice a year, to one that suits you better. See page 6 for full details and conditions that apply. Excluding the 29th 31st of the month. Fixed with our fixed rates your monthly repayments will never go up. Control Get debt free faster by making additional payments, or pay off earlier without extra charges. Flexibility to keep your loan flexible and help you manage your budget, we can give you the option of taking a month off from your loan repayments with a repayment break*. Peace of mind you can get a no obligation quote and be safe in the knowledge that if you do go on to take out a loan there s no arrangement fee. Simplicity we ll help you with the simple application process and you can get answers to all your questions in branch. Quick we could get the money into your account instantly once your loan is approved. Our advisers can help you decide the best way to borrow. To arrange an appointment today, just call or visit your local branch. 4 Call Clarity Loans lines are open: Monday to Friday 7.30am 10.30pm, Saturday 9am 4.30pm

5 How can a Halifax Clarity Loan help you? Things to think about... Before applying for a loan, it s important to make sure that you can comfortably afford the monthly repayments. It s also a good idea to make sure that the number of years over which you ve chosen to pay off the loan, is right for you. And, existing Halifax customers can get a personalised quote that won t leave a footprint on your credit file. We will, of course, inform the credit agencies if you do go on to take out a loan. And don t forget... Our advisers can give you all the information you need to help you decide whether a loan is right for you and what you can comfortably afford. You can book an appointment at your local branch or by calling Lines are open Monday to Friday 7.30am 10.30pm and Saturday 9am 4.30pm. Keeping on top of your monthly direct debit repayment is really important. If it helps, you can change your repayment date up to twice a year for example, if you change jobs. And of course, should you have any problems repaying the loan it s a great idea to speak to us sooner rather than later. We can help you come up with a solution. Pop into your nearest branch halifax.co.uk/loans 5

6 Important information The table below provides key information for our Halifax Clarity Loan from 1,000 to 25,000. It only summarises the main features of the product and isn t intended to replace any terms and conditions that come with your loan. Amount of loan available Loans are available between 1,000 and 25,000. Repayment period Arrangement fees Early settlement Repayment breaks Interest charging information Repayment information Default fees You can choose to repay your loan over 1 to 7 years. There s no arrangement fee. You can make additional payments at any time or pay off your loan early without any extra charges. Once you ve made the first monthly repayment on your loan you can ask us for a repayment break. You can ask for two one-month breaks from your loan in any 12 month period, as long as you are up to date with your repayments, have a direct debit in place and at least 30 days left on your loan term. Repayment breaks can t be taken consecutively, and interest will be charged if you take a break from your repayments or defer your repayments, so you will pay more interest overall. The rate that we charge depends on our assessment of your circumstances. Repayment is by direct debit. Repayments are monthly until the loan is repaid. You also have the option of changing the repayment date, choosing to pay back more than the agreed monthly amount or to pay your loan off early. We will charge you: A 25 fee each time your account is transferred to our Collections department For our other losses or reasonable costs as a result of you breaking the loan agreement, including costs of finding, notifying or contacting you and enforcing the loan agreement. Our lending criteria To apply you must have held a Halifax current account for 3 months or more, or alternatively have; an existing Halifax credit card, mortgage or loan. Missed repayments If you re late with a monthly repayment or you stop your repayments, we may take any money you owe us from any current or savings account you have with us, including joint accounts as long as the conditions allow us to do this and there s enough money in it. 6

7 We may also charge you for retrieving late or missed repayments. If your circumstances change when you have a loan, please talk to us as soon as you can. We ll try to help find a solution. And, as with most forms of credit, missing payments could affect your rating with credit reference agencies. Right of withdrawal You have the right to cancel any loan that you take out with us by giving us notice to do so within 14 days of taking the money. You ll need to pay it all back, including interest, within a further 30 days. Do you need extra help? We want to help our customers in any way we can. If you have a hearing or speech impairment you can use Text Relay (previously Typetalk) or Textphone on (lines are open seven days a week 9am 5.30pm). We can provide brochures and other documents in large print, Braille, CD and audio tape. Please ask a member of staff if you d like individual pieces of literature in any other formats or would like to know more. How to complain If there s a problem we ll do our best to resolve it immediately. Where we can t, we ll make sure you have the name and contact details of the person or team who can deal with your complaint. Tell us if there is a problem Our promise If you have a complaint or just want to tell us about something we could do better, there are a number of ways you can let us know: Visit a branch: pop into any of our branches and speak to a member of the branch team. By telephone: call our telephone banking service on By Textphone: if you have a hearing impairment, call us on By post: write to us at Halifax, PO Box 548, Leeds LS1 1WL. If you re still not happy We ll do our best to sort things out but if we can t put things right to your satisfaction, you can ask the Financial Ombudsman Service to look at your complaint provided you ve tried to resolve the matter directly with us first. We hope you don t need to contact the Financial Ombudsman Service but if you do, we ll tell you how to do this. Free independent money guidance For free, clear, unbiased money guidance, information and tools to help you manage your money better, the Money Advice Service is available at or by calling This is an independent organisation set up by the government and funded by a levy on the financial services industry. All the information in this booklet was correct when it was printed (April 2014). 7

8 It s easy to get in touch Clarity Loans Current accounts Savings Credit cards Mortgages Secured lending Insurance Share dealing Lost and stolen cards Speak to a colleague in branch today Phone your local branch direct. You can find the number online at halifax.co.uk/branchfinder Halifax is a division of Bank of Scotland plc. Registered in Scotland No. SC Registered Offi ce: The Mound, Edinburgh EH1 1YZ. Bank of Scotland plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number / (04/14)