CURRICULUM VITAE: KALIPSO M. KARANTINOU A. PERSONAL RECORD A1. Education 9/2001 8/2004 The University of Manchester, Postgraduate Academic Practice Course, part-time 9/1998 3/2002 Manchester School of Management, UMIST: Doctoral Studies 9/1996 9/1998 Manchester School of Management, UMIST: Masters Program 9/1991 9/1995 National University of Athens, Department of Communications and Mass Media: Four-year undergraduate degree course A2. Qualifications 3/2005 Postgraduate Diploma in Academic Practice (with distinction), Department of Teaching and Learning, The University of Manchester 6/2002 PhD in Marketing, Manchester School of Management, UMIST Thesis title: Relationship management in management consultancy: a study of two European markets, Supervisor: Professor Margaret K. Hogg 12/1998 MSc in Marketing, Manchester School of Management, UMIST Dissertation title: Qualitative relationship marketing measures of the dyadic relationships between suppliers of event catering services in Greece and their corporate clients, Supervisor: Dr. David A. Yorke 12/1995 BSc (Hons) in Communications and Mass Media, National University of Athens [Grade: 9.00/10.00, Excellent, graduated top of the class] A3. Employment 6/2009 Lecturer in Marketing, Department of Marketing and Communication, Athens University of Economics and Business 9/2006 9/2008 Associate Professor of Marketing and MBA Academic Advisor, Graduate School, American College of Greece 3/2006 5/2009 Visiting Lecturer, Department of Marketing and Communication, Athens University of Economics and Business 9/2005 8/2006 Assistant Professor of Marketing, Graduate School, American College of Greece 5/2005 Visiting Lecturer, Graduate School, American College of Greece 8/2001 8/2005 Lecturer in Marketing, Manchester Business School, University of Manchester (Previously known, until October 2004 - before the merger with the University of Manchester - as Manchester School of Management, UMIST) - Tenure granted in January 2004 (position became permanent, after successfully completing the probation period) 8/2000 8/2001 Research Associate in Marketing, Manchester School of Management, UMIST 9/1998 6/2000 Teaching Assistant (part-time), Manchester School of Management, UMIST 7-9/1999 Consulting Services to the Internal Auditing and Planning Department, INTRACOM 10/1993 7/1995 Administrative Assistant (part-time) to Professor Michael Stathopoulos, National University of Athens, Law School.
Α4. Scholarships 1999 Alexander S. Onassis Foundation Scholarship for Doctoral Studies 1999 British Federation of Women Graduates Research Scholarship 1998 Manchester School of Management, UMIST Doctoral Scholarship B. RESEARCH AND ACADEMIC/PROFESSIONAL STANDING B1. Publications/Papers Journal Papers Karantinou, K.M. and Hogg, M.K. (2009), An empirical investigation of relationship development in professional business services, Journal of Services Marketing, Vol. 23, No. 4, pp. 249-260. Lewis, B.R., Karantinou, K.M. and Soureli, M. (2008), Factors that affect consumers cross-buying intention: A model for financial services, Journal of Financial Services Marketing, Vol. 13, No. 1, pp. 5-16. Karantinou, K.M. and Hogg, M.K. (2007), Developing and managing relational market-based assets in professional services: Client relationships in management consultancy, Marketing Management Journal (US), Vol. 17, No. 2, Fall, pp. 16-39. Karantinou, K.M., Hogg, M.K., and Lewis B.R. (Editors) (2006), Changing Perspectives on Customer Behavior, Editorial - Special Issue, Journal of Consumer Behavior, Vol. 5, No. 2, pp. 97-101. Karantinou, K.M. (2003), Investigating the interactions that take place behind closed doors: an insight into the confidential meetings between clients and consultants, Journal of Customer Behavior, Vol. 2, No. 1, pp. 11-34. Karantinou, K.M. and Hogg, M.K. (2001), Exploring relationship management in professional services: a study of management consultancy, Journal of Marketing Management, Vol. 17, No. 3-4, pp. 263-286. Contributions to Books Karantinou, K.M. (2012), Customer Relationship Management, entry in the Wiley Encyclopedia of Marketing, Third Edition, Nick Lee and Andrew Farrell (Editors). Karantinou, K.M. (2006), Athenian Mothers and Daughters, case study on consumer behavior written for Consumer Behavior, Third European Edition, Solomon, M., Bamossy, G., Askegaard, S., and Hogg, M.K. Karantinou, K.M. (2005), Relationship Marketing, Customer Relationship Management, Qualitative Research, Depth Interviews, Buyers, Customers, discrete entries in the Blackwell Encyclopedia of Marketing, Second Edition, D.A. Littler (Editor). Competitive Conference Papers Sakellariou, E & Karantinou K. (2012), The success factors in the global front end, European Marketing Academy (EMAC) Conference Proceedings, Lisbon, Portugal (May). 1
Karantinou, K.M. (2011), An analysis of the positive and negative consequences of relationships in professional services, 3 rd Biannual International Conference on Services Marketing, Cesme, Turkey, (September). Vonatsos K.N. & Karantinou, K.M. (2011), Relationships in private banking under the pressures of the financial crisis, 3 rd Biannual International Conference on Services Marketing, Cesme, Turkey, (September). Karantinou, K.M., Hogg, M.K., Soureli, M., Vonatsos, K.N. (2010), Sense the difference: Changes in relationship management in the context of the financial crisis, European Marketing Academy (EMAC) Conference Proceedings, Copenhagen, Denmark (June). Soureli, M., Karantinou, K.M., Chaniotakis, I., Lymperopoulos, C., (2010), See them, hear them, trust them: Identifying the factors that affect cross-buying intention in retail banking, European Marketing Academy (EMAC) Conference Proceedings, Copenhagen, Denmark (June). Lewis, B.R., Karantinou, K.M. and Soureli, M. (2007), Factors that affect consumers cross-buying intention: A model for financial services, 1 st Biannual Conference Strategic Developments in Services Marketing, Chios, Greece (September). Karantinou, K.M. and Hogg, M.K. (2007), Unpredictable disadvantages of relationship development, European Marketing Academy (EMAC) Conference Proceedings, Reykjavik, Iceland (May). Karantinou, K.M. and Hogg, M.K. (2007), What is the real value of relationships? Assessing the benefits and costs of relationships in consultancy, Annual UK Academy of Marketing (AM) Conference Proceedings, London, (July). Karantinou, K.M. and Hogg, M.K. (2006), Relationships in consultancy: Developing a sustainable competitive advantage, European Marketing Academy (EMAC) Conference Proceedings, Athens, Greece (May). Karantinou, K.M. and Gong, Y. (2006), Relationship dynamics in the life-insurance industry in China Customer Research Academy Workshop 5 (CRAWS5), Manchester, (April). Karantinou, K.M. and Hogg, M.K. (2004), Relationship management in the knowledge economy: a case study of management consultancy Customer Research Academy Workshop 4 (CRAWS4), Manchester, (March). Karantinou, K.M. and Gong, Y. (2003), A multilevel perspective on relationships and relationship marketing in the life insurance industry in China, Annual UK Academy of Marketing (AM) Conference Proceedings, Birmingham, (July). Karantinou, K.M. (2003), Relationships in professional services: an investigation into management consultancy, American Marketing Association, SERVSIG Services Research Conference Proceedings, Reims, France, (June). Karantinou, K.M. and Hogg, M.K. (2002), Insights into the marketing and management practices of management consultants, British Academy of Management (BAM) Conference Proceedings, London, (September) Karantinou, K.M. and Hogg, M.K. (2002), Understanding interactions in professional services: an insight into confidential meetings between clients and consultants, Annual UK Academy of Marketing (AM) Conference Proceedings, Nottingham, (July). 2
Karantinou, K.M. and Hogg, M.K. (2002), Understanding the interactions that take place behind closed doors: an insight into the confidential meetings between clients and consultants Customer Research Academy Workshop 3 (CRAWS3), Manchester, (April). Karantinou, K.M. (2000), Relationships in management consultancy: a cross-cultural comparison study British Academy of Management (BAM) Conference, Edinburgh, September. Karantinou, K.M. and Hogg, M.K. (2000), Investigating the strategic importance of relationships in professional services: a cross-cultural comparison between England and Greece, Customer Research Academy Workshop 2 (CRAWS2), Manchester, (April). Karantinou, K.M. and Hogg, M.K. (2000), Examining relationships in professional services: a crosscultural comparison European Marketing Academy (EMAC) Conference Proceedings, Rotterdam, Netherlands, (May). B2. Papers in Preparation Global front end success factors [in preparation for Management Decision] with Evi Sakellariou The front-end of global new product development: A guiding framework for management [in preparation for International Marketing Review] with Evi Sakellariou Relationship management in private banking in the context of the financial crisis [in preparation for the Journal of Service Research] Assessing the benefits and costs of relationships for clients and consultants [in preparation for the Journal of Business Research] Reconceptualizing the impact of servicescapes [in preparation for the Journal of Service Research] with Spyros Gounaris and Christos Koritos Cross-buying intention in financial services [in preparation for the Journal of Service Research], with Barbara Lewis and Magdalini Soureli B3. Academic/Professional Standing Invited Talks ESRC (UK Economics and Social Research Council) Relationship Marketing Seminar Series Invited speech at the second seminar of the ESRC Seminar Series, titled: Interdisciplinary Relationship Marketing: Industrial, Services and Consumer Perspectives, Nottingham, March 2004. Senior Consultants Forum The Senior Consultants Forum is an association organized to bring academics and management consultants together and provide a think tank and networking setting. Four events are organized each year and I was invited to organize and host the April event in the School of Management, give a presentation on relationship management and chair the meeting, Manchester, April 2003. 3
Conference organizing Member of the scientific committee of the 3 rd Biannual International Conference on Services Marketing, Cesme, Turkey, September 2011. Chairing and organizing the 4 th Customer Research Academy Conference (CRAWS4) with Professor M.K. Hogg and Professor B.R. Lewis, Manchester, March 2004. Conference chairing Biannual International Conference on Services Marketing, 2011 Customer Research Academy Workshop 2006, 2004, 2002 Annual UK Academy of Marketing Conference 2003 American Marketing Association, SERVSIG Services Research Conference 2003 Training Seminars on Service Excellence Service Excellence training seminar to middle and high level managers in Cyprus, CIIM 2012 Delivered a training seminar on Achieving Service Excellence to the front-office and back-office employees of the newly formed Student Success Center, a center incorporating all student-interfacing offices (admissions, registrars, student advising, on service quality, American College of Greece, 2006. Academic reviewer European Marketing Academy Conference, (EMAC), 2006-2012 Annual UK Academy of Marketing Conference 2002-2008 Direct Marketing: An International Journal, 2008 Customer Research Academy Workshop 2000-2004 Examiner Greek National Committee for Public Sector Employee Selection (ASEP), 2009 C. TEACHING C1. Lectures Postgraduate: Research Methodology PhD students (Aueb) Research Methodology - MSc (Marketing) (University of Manchester) Customer Relationship Management MBA (American College of Greece) Global Marketing Environment MBA (American College of Greece) Services Marketing MSc (Marketing) (University of Manchester) Services Marketing MBA (American College of Greece) Marketing Management EngD, (University of Manchester) 4
Marketing Management - MSc (International Business), (University of Manchester) Marketing Management MBA (American College of Greece) Marketing Analysis and Strategic Marketing Management MSc (Marketing), (University of Manchester) Consumer Behavior MSc (Marketing), (University of Manchester) Undergraduate: Marketing of Services Erasmus students (Aueb) Consumer Behavior Erasmus students (Aueb) Marketing of Financial Services Erasmus students (Aueb) Services Marketing UG Year 4 (Aueb) Tourism Marketing UG Year 4 (Aueb) Marketing Management UG Year 3 (University of Manchester) Marketing Principles UG Year 2 (University of Manchester) Marketing: Foundations and Applications Year 2 (University of Manchester) Consumer Behavior UG Year 2 (University of Manchester) Marketing Research UG Year 2 (University of Manchester) C2. Supervision of theses, dissertations and projects PhD Supervision 2012- PhD Supervisor of Ms. Maria-Angela Trombeta 2003-2007 Second PhD Supervisor of Ms. Magdalini Soureli, (with Professor Barbara Lewis, Manchester Business School, University of Manchester) Masters Supervision 2010-2012 Supervision of three Marketing Masters dissertations 2005-2008 Supervision of ten MBA capstone projects 2000-2003 Supervision of seven Marketing Masters dissertations BSc Supervision 2011-2012 Supervision of two internship projects 2002-2003 Supervisor of four BSc dissertations. D. ADMINISTRATIVE RESPONSIBILITIES 1. Research Director of the Service Excellence Research Center of the Athens Laboratory of Research in Marketing (ALaRM), Athens University of Economics and Business (2012). 2. Member of the interviewing committee for the selection of students for the Masters in Marketing fulltime program, Athens University of Economics and Business (2011 and 2012). 5
3. Contribution to the preparation of the 20 years anniversary website for the Marketing and Communication Department, Athens University of Economics and Business (2012). 4. Contribution to the preparation of the Research Excellence Report for the Marketing and Communication Department submitted to the Ministry of Education, (2011). 5. Contribution to the preparation of the Research Quality Report for the Department of Marketing and Communication submitted to the National Quality Assurance Committee, (2009). 6. Academic Advisor, MBA Program, Graduate School, American College of Greece, (2006-2008). 7. Member of the Graduate Studies Committee, School of Business Administration, American College of Greece, (2005-2008). 8. Faculty coordinator for the participation into business plan, business simulation and business case competitions (responsible for identifying such competitions, organizing the participation of teams of students, overseeing the teams preparation activities and mentoring the teams), School of Business Administration, American College of Greece, (2005-2008). 9. Undergraduate Admissions Tutor (responsible for assessing applications and selecting students for all BSc management courses; representing also the School at Open Days and giving presentations to prospective applicants and their parents), Manchester School of Management, UMIST (2002-2004). 10. Organizer and Chair of the Customer Research Academy Seminar Series (responsible for the selection of topics, identification of appropriate presenters and chairing of meetings, around eight per year), Manchester School of Management, UMIST (2000-2004). 11. Personal Tutor to undergraduate and postgraduate students (responsible for their academic and personal welfare), Manchester School of Management, UMIST (2000-2004). 12. Member of the Manchester School of Management BSc Exam Paper Review Panel (checking all BSc management exam papers, ensuring they meet the quality standards and they are appropriate for the level for which they were intended) (2000-2004). 13. Member of the CAMaR (Center for Applied Management Research) Management Group (research center for organizational psychology, decision sciences and marketing research, part of the University of Manchester), Manchester School of Management, UMIST. 6