Employee EAP and Work-Life Orientation University System of New Hampshire
What is an EAP? An employee benefit which provides confidential counseling and/or consultation for a variety of issues that may cause you concern. 1
Reasons to Use the EAP Stress/Anxiety Financial/Legal Concerns Managing Change & Transition Drug/Alcohol Work Related Concerns Family/Relationship Issues Grief Depression Parenting Issues Child/Eldercare Issues Any other reason 2
When to Talk to an EAP Counselor Emotions feel unwieldy Use of drugs/alcohol to cope Reckless behavior Decrease in work performance Interpersonal difficulties Disrupted sleep Changes in appetite Suicidal thoughts When you are anxious or concerned about any situation 3
Eligibility Who is eligible to use the program? Employees Dependents Your household members 4
Confidentiality Participation in the EAP is confidential, except when release of information is mandated by ethical practice and applicable state or federal law. These situations include: If a caller reports to us any knowledge or suspicion of child or elder abuse or neglect If a caller threatens to harm him or herself or others When an employee signs a Release of Information form When a court issues an order to release information 5
How Much Does It Cost to Use the EAP? The EAP is free of charge and does not cost members anything to use There is no out of pocket expense Up to six (6) sessions per issue, per year (e.g., stress, relationship, legal, mental health, grief, etc.) 6
Who Are the Counselors & What Are Their Credentials? Masters or PhD level Clinicians: Social Workers Psychologists Marriage and Family Therapists Clinical Professional Counselors Minimum of three to five years experience Licensed by the state to practice 7
Legal Consultation & Referral Services Complexities surrounding marriage, custody and child support issues, elder care, financial, credit and tax related issues can add to stress in the lives of employees and their family members. The American Bar Association reports that during a 12-month period, over half the employees in a typical workforce will experience a legal or financial issue involving life-events such as marriage, birth, illness, renting an apartment, purchasing a home, or experiencing credit issues. Almost one half of the employees who do take unscheduled time off of work do so to deal with legal or legal-related problems. Approximately 70% of the population does not seek legal consultation due to fear of cost. 8
Legal Resources Your EAP provides the following legal assistance: Free 30 minute in person or telephonic legal consultation with a local attorney who has an expertise in your matter 25% reduction in fees if you choose to retain the attorney Common legal issues include: Divorce Custody and visitation Bankruptcy Estate planning Eldercare obligation Adoption Child support Guardianship Consumer complaints Traffic Violations 9
Financial Consultation & Referral Services Financial burdens can add stress to the lives of employees and their dependents. The financial services component of the EAP allows employees and their dependents to determine the most appropriate way to manage their financial situation. Services include: A 30 minute consultation with a financial professional with experience in the area of concern, and referrals to additional services as needed. Common issues include: Credit Issues Tax Questions and Planning Family Budgeting Financial Planning 10
Financial & Legal Service Restrictions Employment Issues Any issues related to employers and employees Corporate Law Not a substitute for corporate counsel Second Opinions Advice will not be given on how another lawyer is handling a legal situation Investments Advice will be provided for investment strategies, not for specific investments 11
Child & Eldercare Services Telephonic Access to a Child/Eldercare Consultant Intake Through Web or Child/Eldercare Consultant Fastest Response/Fulfillment Time in the Industry 12 business hours Follow-Up 12
Childcare Consultation Services Prenatal Care Adoption Summer Camps Day Care Back-Up Care Special Needs Schools Tutoring Pre-College College Scholarship/Financial Aid Family Day Care Homes Nursery/Preschools Nanny/Au Pair Parenting And More 13
Eldercare Consultation Services In-Home Care Geriatric Specialists Rehabilitation Services Screening Clinics Home-Based Services: Meals on Wheels Cleaning/Repair Inpatient Services: Nursing Homes Respite Care Assisted Living Ambulatory Facilities Transportation Services Adult Day Care And More.. 14
Convenience Services Help at Home: Repairs Groceries Lawn care Pet Services: Pet sitting Veterinarians Breeders Boarding and grooming Obedience training Relocation Services Apartment/Real Estate Caterers Consumer information Travel information Wedding planners And more 15
Convenience Services Consultants acts as a personal concierge. Convenience referral services can help you alleviate stress when you don't have the time to do the legwork. Examples of referral services include: Cleaning services Home maintenance / appliances Repairs Lawn service Moving / relocation services Floral delivery Gift recommendation Product comparison Personal shopping Entertainment Dining Recreation Travel Tourist information Fitness clubs Movie listings / tickets Museum information Nightlife recommendations Sports schedules / tickets Theater / concert tickets Car rental reservations Currency information Destination guides Passport / visa services Public transportation Sightseeing tours And more. 16
Proprietary Technology: The APS Work Life Web Site APShelplink is a Web-based Program that serves as a resource center on topics including health & wellness, life management, legal, financial and consumer information. Featured modules include: family & care-giving, emotional well-being, health & wellness, working smarter, daily living, the savings center, the learning center, and on-line seminars. www.apshelplink.com Enter Company Code: usnh 17
What is apshelplink.com? The Website includes: 8,000+ research articles Interactive wellness assessments Self assessments and personal plans for 350 interpersonal and workplace topics Interactive on-line trainings Streaming audio and video Monthly topical Webinars Legal & Financial Resources Home Improvement Consumer Savings Center To access the Website: Go to your internet browser and type in www.apshelplink.com Your Company code: usnh To access the Savings Center Code: advantage On-line Webinar Access In the on-line seminar section, click on the seminar you wish to select. Follow instructions to register for this seminar. You will be asked for your company and your company code. The code is worklife. Your EAP is APS. 18
USNH APSHelplink Web Site 19
Accessing the EAP Call our toll-free telephone number any time of day 800-424-1749 24/7/365 Coverage Crisis and consultation calls Management consultations for supervisor Referrals to community resources/providers 20
Summary - Available Services Services available to employees and their family members Confidential Up to 6 counseling sessions per issue Financial/Legal Consultation & Referral Services Child & Elder Care Consultation & Referral Services Convenience Services www.apshelplink.com Company Code: usnh EAP Counselors are available 24/7 Information, Referral, Follow-Up Management Consultation 21
Employee Assistance Program The Employee Assistance/Work-Life Program is a valuable employee resource The Employee Assistance/Work-Life Program is provided at no cost to you and your immediate family and household members Services are available on a per-issue basis, allowing individuals to access the program as different needs arise Simply call: 800-424-1749 24 hours per day, 7 days per week, 365 days per year 22
Thank You! Questions? 23