What s New in Version 6 Release Notes 6.3.x January 2013 Forensic & Compliance Systems Ltd +44(0)800 280 0525 info@cryoserver.com www.cryoserver.com
Introduction Contents Introduction... 2 Release Notes... 3 Searching... 6 Main Page Cryoserver User Interface... 7 Standard Searches... 9 Search Results... 10 Search History... 11 Cryoserver Outlook interface within Outlook Results... 12 Action Bar within the preview of an email.... 13 Clientless stubbing... 15 Administration Area... 16 Business Continuity Mode... 17 Create Shortcut in Outlook... 18 Advanced search... 21 Privileged User Export... 22 Preferences... 23 Reports... 24 Conclusion... 25 Introduction This document is a supplement to the Cryoserver v6 User Guide and is intended for Cryoserver Administrators to transcribe the modifications in the v6.x.x releases. Cryoserver is an email archive, storing in real time all the email in/out and around the organisation in a secure and tamper evident way. 2 P a g e
Release Notes Release Notes 24 May 2011 6.0.0 New Version Cryoserver released 24 Jun 2011 6.0.1 Support a trial message limit Prevent need of retrieving complete messages for printing search results Allow to restart Cryoserver service on both (all) boxes from a single command Search breadcrumb design improvement Include hash values with printed result list Add respool command to command line utility Improvements to legacy mover utility Multi tab layout in Folder View Modifications with outlook Custom sliders 08 Jul 2011 6.0.2 Support per company SSO configuration in multi-tenant setup Allow users to import a message to inbox and forward to other user, Cryoserver V6 Folders enhancements Use Hash value and original message id of retrieved in session transcript 20 Jul 2011 6.0.3 Outlook Enhancements - layout Download message configurable Import to inbox configurable and allow importing using secure IMAP 25 Aug 2011 6.0.4 Attachment names will be displayed with message/rfc822 attachments, Reduce page loading time in UI Results list export to PDF Ability to determine which server (primary or mirror) will be used for Search Maintain cryodb backup of last 5 versions Allow actions to be prevented from access outside company network IP address & URL style restriction changes for company identification Show priv search details in transcript reference searched by DG's. 29 Aug 2011 6.0.4a IOException Too many open files can occur with bulk message retrieval 16 Sep 2011 6.0.4b Use of the date range sliders for the reports screen Allow adding the missing domains in directory action Allow applying network settings from a direct URL Support for X-$JournalRecipients header in notes mail unpacking, SSO login enhancements 17 Oct 2011 6.0.4c Support custom timezone in UI Support TLS in cryopull & Restore-to-inbox, Monitor page improvements, Retain edited values on Outbound Emails & Alerts Page Allow selecting direction with sample search Make 'action' bars float on both standard and outlook view message pages 23 Nov 2011 6.0.5 Setup / Web Wizard changes, Offer flexibility with sample size and unit (for sample search), Provide functionality for super user to test Restricted Admin area., Priv Management Reporting Slider enhancements Implement export side de-duplication High CPU on Outlook Cryo Interface for a particular email, Allow priv users to share folders, UI changes for import to inbox. 3 P a g e
Release Notes 16 Dec 2011 6.0.5a Added data guardians section on Add New Company page for super user Support most active users and used domains reports Show min/max limits and other useful information as hover-over text in the labels, Search date sliders on standard web UI, Allow selection of valid country language combinations only, Restrict SU/T1/T2 visibility in single-tenant mode 26 Dec 2011 6.0.5b FireFox improvements Support Secure SMTP for outgoing mail server and testing of IMAP connection Retain slider and date picker date on changing report type, Outlook UI slider and customize sort order improvements Allow active users report to be filtered on sender / recipient categories, Daily report improvements Enhancements with search slider 29 Dec 2011 6.0.6 Allow grouping of results on fields, Make slider's date effective according to the user local settings 21/Feb/2012 6.1.0 Support wildcard for incoming mail server addresses, Implement Jquery slider to select attachment count, Allow basic users to include/exclude emails addresses for search, Adv Search - handle entering multiple words into a keyword box, Support {me} syntax in from/to address, Ability to exclude specific email addresses from Privilege users, Search History & Replay, Support searching on message size range 03 May 2012 6.1.1 Sample search on the Advanced Search Page Allow wild card support in secondary email address for Basic Accounts Switch User Accounts (LDAP > Priv > Admin) where primary email address match No transcripts when no changes are made Voice Recordings processing modifications 18 May 2012 6.2.0 Business Continuity Mode Phase 1 - framework Synthesised Message ID re-index changes Support {me} syntax in Basic Search remove Me Direct 13 Jun 2012 6.2.1 JQuery slider for Recipient count in advanced search, Provide ability to search on subject (separately from body) in advanced search, Support proximity phrase search with boolean operators, Auto-redirect to login page if user session expires and quick connect SSO button, Auto-redirect to login page if user session expires and quick connect SSO button, Support multiple quoted terms in search, Search History Enhancements, BCM Enhancements and bug fixes, API Enhancements and Bug fixes. 28 Jun 2012 6.2.1a Advanced search keyword section changes, Add option to set date range for saved search in search history, Support grouping search terms using parenthesis in Outlook, CUI Refinements to the BCM Compose Message Interface 17 July 2012 6.2.1b Provide ability to view a single Keyword box on the Advanced search panel, Auto refresh for save search history page Subject check-box should also be selected by default on Advanced Search, Provide support for delivered-to only searches, Support 'Create Shortcut' link with Saved Searches, Add Select Saved Search combo to the Search panels, Folder - usage features, BCM enhancements and bug fixes 4 P a g e
Release Notes 30 July 2012 6.2.2 Enhancements with data guardian transcript Advanced search enhancements 23 Aug 2012 6.2.2a Enhance encrypted parameters in message URLs SU/T1/T2 UI enhancements Enhancement to Facetime IM transcripts Timezone offsets during indexing 30 Aug 2012 6.2.3 Support envelope format for exporting messages from UI Error Mail review area, SU/T1/T2 UI enhancements multi-tenant environments only Enhancement on the web certificate manager BCM Enhancements 21 Sep 2012 6.2.4 Add Company Summary page in Admin section, Display per company disk usage summary Import Manager enhancements Allow configurable feature to remember login Support export of search results to PDF Implement Combine with Saved Search functionality, Support IMAP Mailbox Reader functionality in Cryoserver 18 Oct 2012 6.2.4a Provide Ldap Extension to support looking up other Forests, Support bulk restore for Restore to Inbox (via IMAP) and Option to remember IMAP credentials, Daily email report may not be sent if default locale is set to other than en_gb Create Outlook Folder link to Cryoserver link to login page & user preferences 6 Nov 2012 6.2.4b Use 'URL hostname' or host name from request in the URLs, Support bulk export to PDF for folders area, Modifications to the Web Certificate area, Capture the unique local email address counts and include in usage summary, Handle errors with owasp script handling, Enhance security of web application, 29 Nov 2012 6.2.5 Webserver logs can be retrieved on Windows host via Get System Logs, Polish characters support for PDF export Enhance security of web application, Support for Mac OS X Handle additional date formats, Provide functionality to schedule & saved searches, Enhancements in De-duplication, Include German properties file for outlook UI, Branding image feature for SU, T1 and T2, LDAP Enhancements 7 Dec 2012 6.2.5a Send Scheduled search summary by email, Make 'Create Outlook Link multi-tenant, Provide company level option for 'Offer Outlook Folder Links', LDAP Resource server support. 17 Dec 2012 6.3.0 Address UI Issues with Chrome browser, Retain original time with date shift in scheduled search, Support standard search to be combined with Advanced Search 7 th Jan 2013 6.3.1 Outlook UI Makeover 24 th Jan 2013 6.3.2 Polish Language File now included. Enhancements in Data Guardian Transcripts with usernames now shown 5 P a g e
Searching Searching There are now three search methods instead of two previously; Standard, Advanced and Outlook search. All methods enable organisations to generate a list of emails that are ranked according to how closely they match the search criteria: Standard. Simple searches Advanced. Enhanced search criteria Outlook UI list of results presented in an a familiar Outlook layout 6 P a g e
Main Page Cryoserver User Interface Main Page Cryoserver User Interface Version 6.x within Outlook Standard Search Advanced Search 7 P a g e
Main Page Cryoserver User Interface Version 6.x within a web browser. The main page has three tabs: Search Advanced Search Folders - (Saved Searches) Cryoserver Outlook interface within Outlook New Cryoserver Outlook UI 8 P a g e
Main Page Cryoserver User Interface Standard Searches When you log in to Cryoserver, the Search tab is selected by default. Standard searches are used to retrieve email where you know any of these details: Who it was from Who it was addressed to Any words in the subject or body Approximate start and end dates when it was sent or received File names of attachments Any words in the name or body of the attachments you are looking for Search all correspondence to and from an address. Use as many search criteria as possible to achieve the most accurate results. The more criteria you enter, the closer the results will match what you are looking for. Note: If you leave a blank field, it is not used for searching. 9 P a g e
Search Results Search Results When a search is made the results are now displayed using the whole page without wasted space at the top of the results. There is now a breadcrumb tab to return to the initial search criteria. A user can specify how many results are displayed on a single page rather than being restricted to 10 results per page, as well as specifying how much of the email preview is displayed under preferences. When an email is displayed a user can quickly navigate using the the arrows to move to the next result via the Action Bar. Users can also reply to emails directly from the archive as well as reinjecting emails into their inbox. 10 P a g e
Search History Search History Just like your web browser history, Cryoserver now offers a similar history facility of Cryoserver searches enabling to replay a search. Complex searches & regular searches can be reloaded. 11 P a g e
Cryoserver Outlook interface within Outlook Results Cryoserver Outlook interface within Outlook Results https://yourcryoservername/tagname/outlook An alternative interface is available to Active Directory/Basic Users where the search interface resembles an Outlook style interface. The UI aims to presents the archive results in a familiar Outlook style. To the right of the preview screen there is an Action Bar: Accessing the Full Search interface from the Cryoserver Outlook Interface: = Full Search Click on the Cryoserver Blue Box Logo, will open up the Cryoserver Standard Full Search interface in a pop up Window. 12 P a g e
Action Bar within the preview of an email. Action Bar within the preview of an email. - Navigate back one result - Navigate forward one result - 2 nd message of 36. To leap to the 33 rd message, type in 33 and press Enter - Reply to the email straight from the archive. This will restore a truncated message and use your local default mail client to reply to the sender of the email. - Reply to all this will restore a truncated message and use your local default mail client to reply to all of the senders & recipients of the email. - Show header this will show/hide the header information of the email: - Printer friendly version 13 P a g e
Action Bar within the preview of an email. - Convert the email to PDF - Download the email as an.eml file. If you are using Outlook 2010, this will open directly into your Outlook client. Older Outlooks can open.emls Outlook 2003 you will need to download a Microsoft patch: http://support.microsoft.com/kb/967346 Outlook 2007 you will need to download a Microsoft patch: http://support.microsoft.com/kb/956693 14 P a g e
Clientless stubbing Clientless stubbing Cryoserver now offers clientless stubbing. Removing attachments from the original email and replacing a CryoLink to the Attachment direct in the archive. This functionality helps reduce the Exchange store size. No client installation required for the email client. Supported by Exchange 2000, 2003, 2007, 2010 15 P a g e
Administration Area Administration Area Privileged users can now be restricted from specific email addresses, with Exclude Addresses feature. 16 P a g e
Business Continuity Mode Business Continuity Mode When the mail server has failed, Cryoserver can be enabled into Business Continuity Mode. This enables for users to Reply and Compose New Messages directly through Cryoserver. When in Business Continuity mode, new Action icons appear which enables users to: Compose New Message Reply Reply All Forward The example below shows an email being replied to for WYSIWYG editor. 17 P a g e
Create Shortcut in Outlook Create Shortcut in Outlook Once a search has been saved, you can now create a Shortcut in Outlook to this defined Saved Search Criteria. This functionality is considered to be similar to auto-filing emails. Please note this will only work with Outlook mail clients. 1. Run a search: 2. Select save search and provide a Search name: 3. Search History > Saved Searches Menu 4. Click on the icon called Create Shortcut in Outlook: 18 P a g e
Create Shortcut in Outlook 5. Click Open: 6. Click Run: 7. In Outlook will appear a folder called: Pizza. 19 P a g e
Create Shortcut in Outlook 8. Whenever you click on Pizza, will shortcut to the search in Cryoserver: The aim of this is to minimise the need for users to have to file emails into folders. Please note: For this functionality to work smoothly, Single Sign On needs to be licensed and enabled 20 P a g e
Advanced search Advanced search Advanced search now provides an expandable box to cater for more complex search terms. To reveal the Spelling Stem and Sound Similar, click on: 21 P a g e
Privileged User Export Privileged User Export Privileged users can Bulk Export emails in two different formats: Standard Email format limited information is exported in reference to the header information Enveloped Wrapped full header information is exported including expanded distribution lists Export Type: Backend Backend exports can be completed much faster (x30) and should be used if exports are large, i.e. over 100MB Fronted Frontend exports are reliant on the download speeds via a web browser and can be slow. Frontend exports should only be used if exports are a few MB. Preserve Sort Order: Maintain the order of the export to the order on the results list in the Cryoserver UI. Using the Cryoserver PSTCreator, we can convert the zip files containing the.emls into a PST format. Requires the Cryoserver PSTCreator module to be licensed. 22 P a g e
Preferences Preferences You can now include / exclude additional alias email addresses. When results are returned you can have No message summary, Short Message summary 300 characters Long Message Summary 600 characters 23 P a g e
Reports Reports 24 P a g e
Conclusion Conclusion As new point releases are made available of Cryoserver, we will issue further release notes and amending the release notes table only in this document. Cryoserver is constantly evolving around customer requests. To submit your own enhancement requests please email support@cryoserver.com and we will be happy to review requests and plan ideas into roadmap developments. For support requests please speak with your administrator and as a second point of contact the support team at Forensic & Compliance Systems found at www.cryoserver.com. Copyright Forensic & Compliance Systems Ltd, All rights reserved. 2013 Robin Bingeman - Edited 7 th January 2013 25 P a g e