المستلخص: 1
Abstract: Over the past few years, sector of education, particularly higher education, has made a substantial investment into the use of information technology as tools to enhance the pedagogic process and student support in order to improve both student services and performance. Many universities have substituted entirely the classic teaching by online courses, where programs and courses are provided electronically to learners using different media or directly online via internet. Given the advantages of online teaching which offers student the possibility to choose the appropriate planning, to deal with learning requirements and to manage learning duration, online programs and courses are spreading quickly and attaining different education phases and covering the majority higher education areas. However, online teaching has to deal with quality matters and with the challenge of achieving learning outcomes. Scholars, researchers, accreditation institution, public authorities and education managers are concerned by mechanisms of quality assurance in online courses and proposed many models and frameworks. This study explored the literature discussing the quality matters in online teaching, and found that the main important areas in quality assurance in this kind of education are the institutional commitment, availability of learning resources, web site design, learning content design, students support and services, faculty support, students' assessment and program evaluation. Furthermore, the study examined the quality assurance system used by the enhanced program for distance education in King Faisal University as case study where quality is assured by many procedures and supported by electronic tools and software. 2
مقدمة Seaman Parscal % 3
4
Distance learning.1 Alaugab Online courses.2 )9002 Hathaway e-learning.3 Usoro Total Quality.4 Online education )*( 5
Fresen Assurance Quality.5 Fresen 6
Shelton.1 Parscal.2 Rockies Ashford Quality Matters ترجمة الكلمة االنجليزية Paradigm )*( 7
Rob.3 University of Houston- Clear Lake Anitsal & al.4 Tennessee Tech University Quality Enhancement Plan-QEP 8
Little.5 Dykman & Davis.6 9
Chapman.7 11
Shaik.8 ServQual DL-sQUAL )DL-sQUAL( Cornelious & Yang.9 Delivery 11
McNaught.11 RMIT Peer evaluation Lee & Dziuban.11 Majewski & Usoro Henderson & Chapman Dorel & Ionaşcu Alaugab Alferaihi 2009 Hathaway 2010 Perez-Fassano 2008 Liu Fresen 12
.1 13
Hathaway MBA % Bocchi & Eastman Bocchi Eastman Rydzewski Tsai Little 14
(Kinkle, 2010).2 Online education Alferaihi )7002 Alaugab( (Smith, Clark, & Blomeyer, 2005) Ubon & Kimble Moabito Alferaihi 15
Hathaway Cornelious Yang.3 16
Cheng Tan Lau Kwek Benchmarks (Eaton, Reynolds, Mason, & Cardell, 2008) 17
Premila Manivannan NCAAA Lee and Dziuban Benson Saltsman Shelton Shelton أما Lombardi (Rist, 2008) لإلطالع أكثر يرجع إلى وثائق الهيئة الوطنية للتقويم واالعتماد األكاديمي المنشورة على موقعها: http://www.ncaaa.org.sa )*( 18
Shelton IHEP )*( ACTIONS Bate WCET Khan Frydenberg إستراتيجية ضمان Lee و Dziuban Sloan.Lacy و Lockhart CHEA )*( - Access and flexibility; C :Costs; T :Teaching and learning; I :Interactivity and user friendliness; O: Organizational Issues; N :Novelty. 19
Osika Kearsley و Moore Valentine و Haroff Chaney Shelton Shelton 21
21
22
.1 23
Blackboard 24
25
.2 % NCAAA % % 26
PPT 27
NCAAA 28
% % 29
% 31
31
32
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