Outline IT_SAND_1 Jun 2015 to Aug 2016 Computer Science/ Technology related. Information Systems 4. Name: Cyber Security Threat Monitoring and Response 6. 7. To enhance and strengthen the ability for CLP to respond to a threat or confirmed incident As a critical infrastructure provider in Hong Kong, mitigating cyber security risks are important to CLP. The internship project is designed to provide the student an opportunity to work alongside cyber security experts to apply cyber security concepts in the real world. The project focus on areas such cyber threats analysis, monitoring of malicious activities using CLP threat monitoring tools and the handling of each incidents. Update/new policies and procedures Incident response report Cyber Security advisories knowledge of information technologies or network architectures. analytical thinking and research skills business skills for communicating with different levels of users Strong passion to learn things outside own knowledge domain The intern will come to understand the application of cyber security knowledge in a real work environment through both project based work & through the operational activities of the cyber security team.
Outline IT_SAND_2 Jun 2015 May 2016 Computer Science/Information Technology/Information System Business/Finance 4. Name: Customer Service Data Analytics 6. 7. Make use of big data in customer service to describe, predict and improve business performance Enable easier identification of abnormal process Facilitate better business decision for customer services To support the development of various data analytics reports / graphs for customer services: Analyse business requirements, explore and research the use of big data from customer services Design the corresponding data model and data processing (ETL) flow Develop dashboard with various analytics reports / graphs using visualisation / business intelligence tools Arrange demonstration for management feedback / decision Data Model and data processing flow Dashboards with analytics capability Demonstration with business insights Interested in learning new technologies in data analysis and visualisation Independent and analytical thinking A bit of artist sense good communication and presentation skill The intern will gain hands-on experience on: The latest technologies and applications for data analytics / big data processing Communication with users to collect requirements Data analysis and visualisation skills for customer service data Presentation and demonstration opportunity to various stakeholders
Outline IT_SAND_3 1 Jun 2015 31 May 2016 Polytechnic with Geomatics background 4. Name: Mobile Application Development for a ESRI platform 6. 7. Uplift the business performance and efficiency Extend the usability of the application to field engineer Leverage a mobility access to business data with GIS map technology Participate in a mobile app development as an ongoing continuous improvement process A mobile app with enhanced functionality A thorough QA testing report Be agile and flexible to cope with dynamic business environment Good command of English and Cantonese Good communication skill and could negotiate with different levels of people Familiar with Javascript, HTML5, XCode programming, UX/UI A fast learner to new technology and business environment
Outline IT_SAND_4 1 Jun 2015 31 May 2016 Business/Information Technology Entrepreneurship, Multi-media Technology, Business Management/Commerce or Computer Science, Engineering 4. Name: Enterprise Solutions & Business Process Improvement 6. 7. Communicate with business & collaborate with IT team in providing enterprise business systems solutions, look for improvement initiatives, maximizing business returns by utilizing fit-for-needs IT solutions. Fully participate in the project management and implementation of enterprise solution projects, that covers wide range of business exposures across different functions including,finance,human Resources,Contract& Procurement etc. Bring the business into new era of operation by introducing latest state-of-art-technology (e.g. Business Data Analytics, SAP User Interfaces, Big Data, etc.) to fit for their requirements and pain points Proactively foresee potential business improvement opportunities. Collect business requirements in a strategic and professional manner Work alongside with our experienced IT specialists in going through the implementation lifecycle of different IT projects on Enterprise Solution System, which are the core operation platform of the whole company. Provide professional IT consultancy service to business units and act as IT Ambassador on relationship management Through a variety of on-the-job training and structured development opportunities, candidate will learn from some of the best technology strategy and practice in the industry, which is an excellent platform for candidate to begin a career in IT A team of committed management and IT professional who can provide valuable advices and support to the career development, coaching and networking, on top of the fantastic opportunities that the candidate will have every day. Several completed enhancements on the current Enterprise Solution platform that are fully in-charged by the assigned candidates Management presentations on the status and achievement for the above enhancement initiatives development lifecycle documentations Nil
Outline In-depth business and technical knowledge that are necessary for an outstanding IT professional after graduation. Tactics and skills in driving a business initiative into an IT project, such as Business requirements collection, business cases preparation and user engagement Excellent exposure on business processes and IT solutions across different business units Hands-on experience in preparation of the documentation in related to IT project governance and execution, which are essential in any MNC Polished communications skills in liaising with business and IT stakeholders from all walks of life
Outline IT_SAND_5 1 Jun 2015 31 May 2016 Computer Science / Information Technology / Information System Business Administration 4. Name: Innovation Technology Centre 6. 7. Explore and implement innovative solutions (e.g. cloud, mobile) as trial based on existing or new IT technologies Increase efficiency and security improvement by leveraging the emerging technology Enhance business competitiveness in terms of productivity enhancement by leveraging the emerging technology Apply technologies from market and explore applicability in CLP and assist in the implementation Mobile app development Mobile device testing and support Support of Mac notebooks in the enterprise Mobile device support Framework and related documents on Mac Book support Mobile app enhancement Interested in IT technology Good presentation and communication skill IT skills like Web or mobile (e.g. ios or Android) development/authoring, server installation and administration would be an advantage but not a must Quick learning for new IT technologies The intern will gain hands-on experience on the latest technologies in a business organization setting. In addition, the intern will have the opportunity to learn mobile app development and mobile device management knowledge, as well as to participate in project to capture project management skill and soft skills (e.g. communication skill)
Outline IT_SAND_6 Jun 2015 May 2016 IT BBA or related 4. Name: Deskside Support Services Management 6. 7. To promote IT desktop services and tools for adding value to business To explore innovative ideas/solutions to enhance desktop productivity Vendor management to ensure quality delivery of support services Assign to Deskside Support Team to manage desktop support environment Be an ambassador and proactively to solicit customer feedback on desktop solutions Make use of reporting analytics to identify process improvement for deskside and helpdesk operation Desktop tools evaluation and testing Conduct process improvement review documentation Strong interpersonal and presentation skills Familiar with Windows environment and end-user computing tools Creative thinking Corporate desktop management and vendor management User liaison and communication skills Active participation in desktop project implementation
Outline IT_SAND_7 Jun 2015 May 2016 Business / Commerce, Financial / Accounting, Information Technology Science 4. Name: IT investment management process and system enhancement project 6. To enhance the IT investment portfolio management process on IT activities, so as to increase transparency, comprehensiveness and accountability. To streamline the analysis and monitoring processes on projects and system enhancements requests. To participate in IT Strategy planning, IT Governance and audit activities Participate in the management reporting on IT project portfolio and enhance the process for better monitoring of IT projects. Coordinate the process enhancement for streamlining the analysis of the IT project progress monitoring system, improving the efficiency and effectiveness of the monitoring process. Participate in other assignments, such as, IT Investment Planning Workshop, management presentation preparation, Business Case review, preparation for IT Audit etc. 7. Develop system to improve the management reporting on IT projects. Design and develop a process to streamline the analysis of IT investment and project progress monitoring system. Assist in financial analysis of IT investment. Business analysis skill including financial analysis, modeling and risk assessment. Good writing and Microsoft Office skill for preparing documentation and presentation materials (using Powerpoint & Excel). Personal communication skills to interact with users and conduct training sessions. Acquire IT portfolio management skill and its application in a multinational corporation. Understanding of the Best Practices in IT Governance and various internal controls for IT environment. Practice and enhance the skill in developing effective management presentation and documentation.
Outline IT_SAND_8 3 Jun 2015 2 Jun 2016 IT 4. Name: Identity & Access Management / Identity & Access Governance (IAM/IAG) study and Automation of new improvement initiatives in IT Security Administration Processes 6. 7. Uplift ever-demanding customer satisfaction Strengthen access control in over CLP Security Administration process with continuous process improvement and automation of security administration systems Identity & Access Management / Identity & Access Governance (IAM/IAG) study Involved in project engagement in the area of automation and formulation of security administration process not limited to but at least user provisioning, SAP security improvement, implementation of password management tools and self-service initiatives. Participate in planning, exploration, evaluation and implementation in the projects such as IAM/IAG Study, various security improvement including SAP areas, password management extension to service accounts, review of email group self-service implementation and apply similar services to other AD groups, etc. Proactiveness, Analytical mind, system analysis and process diagnosis skill including DB design, logic flow, system automation plus communication skills to interact with users in requirements collection and conducting promotion training sessions. Enhance the skills in system development and learn how enterprise information Security administration being enforced in large organization of SAP and Microsoft system, how to work with business users & project handling and planning skills.
Outline IT_SAND_9 4. Name: 01 Jun 2015 31 May 2016 Information Technology/ Computer Science Engineering IT Service Productivity Improvement 6. 7. Review and automate operational processes and activities to improve service quality and productivity (e.g. security patch management, system monitoring, configuration management, virtual server provisioning, etc.) in production & operation support Enhance Configuration Management Database to support the operational and reporting requirements Review and improve existing system administration and operational processes, and automate the process to reduce human errors and improve productivity Perform data analysis and cleansing for accurate reporting and planning of IT operational activities Participate in service provisioning to deliver services timely to IT users Improved system administration and operational services efficiency Improved data quality Enhanced service provisioning and management Knowledge in business process management Basic knowledge on Microsoft Windows and programming. Knowledge in Microsoft development platform would be an advantage (e.g. PowerShell, MS SQL Reporting) Teamwork & cooperative, and problem solving skills Willing to learn new technologies and best practices Learn best practices in IT service management, process improvement, and automation Gain hands-on experience and learn skills in data analytics, service provisioning and IT operations Practice communication skills and teamwork through dealing with users and external vendors (eg. Microsoft and HP), as well as good presentation skills through documentation and delivering persentations
Outline IT_SAND_10 3 Jun 2015 2 June 2016 Computer Science or Computer Studies Information System 4. Name: IT Infrastructure Implementation 6. 7. IT Infrastructure Implementation includes a variety of IT infrastructure implementations to support users in their daily IT operations and usage. s include a variety of IT implementations including (i) upgrade of Email System which provides email services to the company; (ii) upgrade of Active Directory which authenticates and authorizes all users and computers in network; and (iii) upgrade of our Group Communication system which provides instant messaging, video conference / meeting and phone call within the company Assist in evaluation, installation and configuration of the selected products in the project. Assist in communication tasks in the project, maintain the documentation and web pages of the project. Willing to learn, good presentation and communication skill. Experience in using Web development tools and simple programming. Experience in Microsoft technologies and Cisco network preferable but not essential. The intern can learn the most up-to-date technologies using in the project. During implementation and rollout of the project, the intern can be practically participated in project planning and design, implementation, communication and support of various user and their requirements.
Outline IT_SAND_11 Jun 2015 May 2016 Computer Science/Information Technology/Information System Business/Finance 4. Name: Technology Research and Strategies Formulation 6. 7. Use technologies to increase business productivity: To explore new technologies for business. To increase awareness of CLP users on technologies through regular research and technologies update. Research on new technologies and products in the market and explore the applicability to CLP (E.g. Email System, Remote Access Solution, Cloud and Social Media). Collect user requirements and analyze usage statistics for providing insight in enhancing new technologies adoption. Assist maintaining the technology website of CLP. Participate in demonstrations/ presentations preparation for management. Collect market technologies and products in related area. Conduct evaluation and feasibility study for selected technologies/products. Setup attractive displays to showcase selected technologies/products. Interested in researching and exploring new IT technologies/products. Good presentation, analytical and communication skill. Tolerant of ambiguity, willing to backtrack, seek multiple solutions. The intern will gain hands-on experience on the latest technologies in a business organization. In addition, the intern will have the opportunity to practice his/her research, analytical, presentation and communication skills, as well as to participate in cross team project planning, solution design and project rollout.
Outline IT_SAND_12 Jun 2015 May 2016 Computer Science/Information Technology/Information System Business/Finance 4. Name: Enterprise Architecture (EA) Development 6. Standardize the application architecture within CLP Group, resulting in more-consistent business processes, reuse of functional components, avoidance of departmental silos, and duplication of disintegrated applications. Research on Utility solutions and explore the applicability in CLP Participate in architectural design to identify potential risks and cost implications Assist in the business process workshops including logistics setup, workshops facilitation and process documentation Communicate findings and arrange demonstrations for management feedback/ decision 7. Collect market intelligence for technologies and products in related area Carry out evaluation and feasibility study for selected technologies/products Setup attractive displays and carry out demonstration on selected technologies/products Interested in learning new technologies in the Utility sector Tolerant of ambiguity, willing to backtrack, seek multiple solutions Independent and analytical thinking good communication and presentation skill The intern will gain hands-on experience on the latest technologies and applications being used in a business organization. The Intern will gain hands-on experience on the evaluation / adoption determination process of new technologies or applications and understand the underlying implication / impact. The intern will have the opportunity to practice his/her communication skill as well as to participate in project planning and solution design.
Outline IT_SAND_13 1 Jun 2015 31 May 2016 Nil 4. Name: IT contracts and asset management 6. 7. Involve in various IT procurement processes which include tendering process, vendor selection, price negotiation, vendor management. Participate in software license auditing and enhance process in software license tracking, analysis, and reporting. Perform detail cost analysis including price benchmarking for IT hardware and software. Analyze current license audit processes and streamline them through the use of technology. Participate in the Service Level management to ensure good IT services are continuously provided to the user. Establish framework agreement/contract with vendor to meet IT business needs Enhanced license monitoring process with newly developed programs. Business analytical skills such as price benchmarking and service performance analysis. Good written, presentation, communication and interpersonal skills, and ability to work with MS Office suite. Understand IT business running, hardware and software management in enterprise Gain analytic skill and problem-solving Understand the Best Practices in Service Level Management and reporting