Annie McKee, Ph.D. Founder

Teleos Catalog

TELEOS CATALOG Annie McKee, Ph.D. is co-founder of Teleos Leadership Institute and is a Senior Fellow and Director of the Penn CLO Executive Doctoral program at the University of Pennsylvania. She is a co-author of Primal Leadership, Resonant Leadership, and Becoming a Resonant Leader and speaks widely on emotional intelligence, resonant leadership, change and resilience. Annie received her Ph.D. in Organizational Behavior from Case Western Reserve University. Annie McKee, Ph.D. Founder Annie is dedicated to helping the best leaders find their callings and contribute to their organizations and the world. She advises top global leaders, from CEOs of Fortune 50 companies to global NGOs to government officials. She and her team travel the globe providing innovative, research-based top team and organizational change programs and these programs produce results. Annie has been named by Business Week as one of the Top 100 Leaders and one of the best executive coaches in the world. She also supports her global community by sponsoring the education of a host of talented young people in the developing world and mentoring young leaders. Frances Johnston, Ph.D. Founder Frances Johnston, Ph.D. is co-founder, President, and CEO of Teleos Leadership Institute. She works internationally with senior executives as a coach, consultant, and advisor. She is also a co-author of Becoming a Resonant Leader. Fran s focus is on the intersection of leadership and strategy as well as organizational transformation to create effective processes and structures for continual growth and ongoing development. She has led many Dynamic Inquiries in corporations to facilitate the processes of organizational transformation and culture change. Fran received her Ph.D. in Adult and Organizational Development from Temple University. Fran is deeply involved in team coaching and group work and believes that by creating conditions where people support others, she is able to have the greatest impact. Fran works directly with boards, senior leadership teams, and management teams to facilitate change and leverage diversity. Fran has led projects, designed and facilitated training programs, workshops, and retreats, and coached senior leaders for over 20 years. She has worked with top leaders across industries in financial services, architecture, consumer goods, education, government, and healthcare around the world.

Table of Contents 01 About Teleos 04 Organizational Development 07 Coaching Services 09 Programs 10 Teleos Coach Development Program 11 Emotional Intelligence Workshop 12 Resonant Leadership for Results 13 Influence & Impact 14 Resonance & Resilience 15 High Performing Teams 16 Leadership Matters: Creating a Resonant Workplace

TELEOS CATALOG Utilizing researched-based methods and experiential learning techniques, Teleos supports organizations through change, radically improving results and transforming positive change. We achieve this by custom designing dynamic solutions for your organization such as top team work, executive coaching, coach development, and leadership development programs and events. Discover Teleos collaborates with your organization to determine your specific needs. Processes such as Dynamic Inquiry, Training Needs Analysis and Critical Incident Interviewing uncover vital information about the current state of an organization. Engaging in a process of discovery helps leaders and Teleos develop an action plan to help move the organization forward effectively, efficiently, and successfully. Design Teleos has created custom leadership development solutions for clients across industries and at all levels of the organization. When our leadership initiatives are used in combination with executive coaching and top team engagement, transformative and sustainable business results are realized. Our core programs can be modified and/or combined to meet your specific needs. Deliver Our global network of expertly trained and licensed Teleos faculty, coaches, and associates have delivered over 8,000 days of training and coaching in over 40 countries on 6 continents. Every leadership initiative incorporates robust faculty management, client capacity building, and our quality assurance process. 01

TELEOS CATALOG We move the leaders who move the world. Teleos is a global leadership development firm that applies the research and principles of emotional intelligence and organizational change to radically impact results and improve people s lives. Our published ideas set us apart as leading scholar-practitioners. Teleos founders, Dr. Annie McKee and Dr. Frances Johnston, are authors of Wall Street Journal and New York Times bestselling management and leadership books. They are widely recognized world-class consultants and executive coaches. Among other teaching positions, both serve as faculty at the Wharton s School Aresty Institute of Executive Education and the Brookings Institute. Our Beliefs We strive to walk the talk, driven by a profound belief that all human beings are seeking a meaningful life with purpose for themselves, the people they love, their workplace, communities, and nations. Teleos is a different kind of company. We place internal relationships as high on our values chain as results and client service. And because we know leadership is needed in all sectors, we look for meaningful ways to disseminate best practices for the common good. Our Team Our core team consists of a renowned group of consultants and advisors, psychologists, researchers, writers, and former business leaders. The core Team has a global reputation as experts in design and delivery of transformative development programs and executive coaching across sectors. They have been published in magazines such as the Harvard Business Review, Leadership Excellence, Supply Chain Management, and Values Journal. Our global network of associates is comprised of world-class, master facilitators and coaches. They possess a deep understanding of the research behind sustainable change and are uniquely trained and qualified to develop the capacity to transform your organization. Teleos Clients Around the Globe We have delivered leadership development programs, consulting services and coached C-suite executives in more than 40 countries, working in the private sector, global NGOs and national governments. Our clients have included United Nations Development Programme, Unilever, UniCredit Banca, MTV/Nickelodeon, Vodafone, the National Institute for Health, IBM, Glaxo-Smith-Kline, Creative Commons, ETS, Eaton Corporation, BP, Merrill Lynch, and the University of South Florida Medical School. 02

TELEOS CATALOG What Makes Teleos Different? Flexible & Custom Approach Adaptable approach that leverages and integrates current and research based thought leadership with your organization s needs. Change Management Expertise Deep understanding of industries and organizations facing transition and a breadth of tools to address change at the individual, team and organization levels. High Touch A range of capacities to coach leaders for improved leadership skills and lead teams and organizations through culture growth and alignment. Creative Bold, innovative, and pragmatic approach to design that is aligned with the business to create maximum impact. Facilitation A unique approach to facilitation that engages participants and creates an environment that inspires transformation and behavior change, resulting in leadership and business impact. Sustainable Leadership development and capacity building to help individuals and organizations continue to grow and take charge of new challenges. Integration Integration across all levels of leadership development and talent management practices to ensure end-to-end sustainability and reinforcement. Our Team Deep global network of experienced partners and associates with unrivaled capability in leadership development, organizational development and change management. 03

Organizational Development 04

Organizational Development What drives your organization? Are you meeting your strategic goals? Are you having trouble implementing your strategy? Let Teleos help you uncover your organization s reality and address the barriers for influence and change. Culture is one of the most important drivers for long-term, sustainable success. It shapes employees behaviors and the dynamics of the organization. Without an engaged and supportive culture, it is difficult to implement and sustain strategic initiatives. Seemingly invisible, culture supports or inhibits organizational success and growth. Teleos Leadership Institute s Organizational Development process is designed to turn your organization s culture into an asset from the inside leveraging culture to support development and positive change. Complex Systems Approach: Addressing the Whole System - Culture, Vision and Leadership Teleos approaches the organization as a complex system, recognizing that individual parts of an organization can only exist or be understood in relation to the whole. The organized collection of parts is highly integrated to accomplish a comprehensive organizational vision. Considering the organization as a complex system helps leaders move away from a linear cause and effect relation to one that emphasizes the relationship of parts to the system as a whole. With this in mind, Teleos works in collaboration with your organization in custom-designing a process to implement strategy by addressing the whole system. Organizational Development Stages: 1 2 3 Consultation and Advisory Services Dynamic Inquiry (DI) and Thematic Analysis Collaborative Design and Implementation of a Change Process Strategy 1. Consultation and Advisory Services The Organizational Development process begins with building a relationship between Teleos and key stakeholders of your organization. We come to understand your organization s vision and goals, as well as the perceived barriers to improvement and success. It is in this stage that we collaborate to design the groundwork for a powerful action research process that will enable senior leadership to understand the organization s culture, while building skills to implement change and work more effectively. Implementing change can be a complex process. To be successful, it must engage the hearts and minds of leadership and key stakeholders in a profound way. Teleos Organizational Development process engages these vital groups while gathering critical information about what is driving the organization s success and pinpointing areas for improvement. 2. Organizational Development through Dynamic Inquiry and Thematic Analysis Dynamic Inquiry (DI) is Teleos robust proprietary research-proven methodology. It identifies underlying patterns of behavior and values related to an organization s leadership and culture. The DI process uncovers the emotional reality of an organization by tapping into employees subjective, emotional experience what people really care about, what helps them, and what gets in the way of the success of talented leaders, groups, and teams in the organization. Dynamic Inquiry Process Leadership and stakeholders have confidential, focused conversations about the experience of working in the company Verbatim interview notes are scanned for major themes and qualitatively analyzed Themes are used to understand the organization s reality and guide leadership in decision making to effect organizational change Interviewees are engaged, motivated and empowered to lead the change 05

Organizational Development The Dynamic Inquiry Process Drives Change A shared language based on facts, feelings, assumptions, and beliefs is a powerful driver of change and provides sound focus for leadership development and team alignment. This shared language provides a sense of unity and resonance, and the resulting momentum helps people move from conversation to action. Leaders and key stakeholders feel inspired and empowered becoming passionate to work together to address their own and the organization s collective concerns. Contributors to the DI process build: Ownership and commitment to the mission, vision and strategy An ideal cultural framework that both leaders and stakeholders agree upon Dynamic Inquiry Teleos Leadership Institute has developed a researchproven methodology to surface the true drivers of culture, performance, and results. Dynamic Inquiry (DI) leads to deep insights that support implementation of meaningful, sustainable programs and services. 3. Collaborative Design and Implementation of a Change Process Strategy: As a result of the DI process, the organization will have a deepened awareness and understanding of key elements of culture that can be leveraged to achieve strategic goals, as well as clarity about what is necessary for ongoing effectiveness. Through a collaborative approach, Teleos and the organization will identify Must Wins and recommend an organization s cultural transformation strategy and support it. This may involve a leadership journey, executive coaching for key stakeholders, and/or experiential leadership and development programs. The Spark for Meaningful Change Teleos Organizational Development is used to assess the current state of your organization and offers valuable benefits at the start of, in the midst of, or even after any change process. Clients have used our organizational development services to facilitate the process of integration following a merger or acquisition, a change in strategy, or a substantial change in leadership. Actions Values & Beliefs Underlying Assumptions Culture pyramid informed by Edgar Schein. Organizational Culture and Leadership, Jossey-Bass, 2004 Benefits Deep understanding of an organization s culture A shared language for leadership and culture development Inspiration for creative solutions to build upon strengths and address areas for improvement Mobilization of leaders and stakeholder energy to become leaders of the desired organizational culture 06

Coaching Services 07

Coaching Services What is Coaching? Coaching is a goals-driven relationship between a coach and a client. It begins with establishing a secure foundation to support and inspire clients to improve existing leadership and interpersonal skills and to develop new skills. Coaching creates a space for clients to reach their full personal and professional potential. To do this, our coaches develop a deep understanding of the client s values, needs, and abilities in order to effectively build on each client s strengths, address challenges, design a winning self-development strategy, and deliver success to the organization. How You Can Benefit from Coaching Increasingly complex and stressful business climates often leave even the best leaders exhausted. There can be little time or energy for reflection on the internal and interpersonal domains. Over time, this can take a heavy toll on the ability to lead and influence people. Coaching is a way of guiding clients through a process that includes introspection and skill development, allowing them to operate at their best ever in the most challenging circumstances. Grounded in Emotional Intelligence & Resonance Our research-proven coaching methodology builds the client s Emotional Intelligence competencies. Clients begin a personal leadership journey on which they heighten self-awareness and awareness of others, identify self-management and interpersonal skill needs, and develop those skills through leadership practice. Coaching develops critical skills of listening, giving feedback, and receiving feedback. These skills are essential to resonant leadership and creating resonant work climates. Focused on Intentional Change Intentional Change is a model of adult learning and development that recognizes we change and grow best under certain conditions. Clients need awareness of who they are as a person and as a leader. Clients undergo a 360 degree review process in which our coach meets with and interviews direct reports, peers, and superiors who have important insights into the client. Their feedback is analyzed and then reviewed by the client to understand weaknesses, strengths, and areas for improvement. The client is also guided to imagine and describe an ideal self the best leadership self he or she can be. We work with the client towards this goal by designing a learning and action plan that is reasonable and doable. This is followed up by clients actively working on change through practicing new behaviors in a non-threatening environment. Finally, clients bring these new behaviors into their work lives. Coach Development Teleos Leadership Institute has developed organizations internal capacity for delivering coaching, as well as trained individual coaches, for a decade. Ask us about our corporate and open enrollment Teleos Coach Development Program. Our Coaches Emotional Intelligence sets the standard for effective coaching. Selfawareness, self-management, relationship management, and empathy are key skills for effective coaching. Self-awareness allows a coach to personal strengths and capacities to bring to the relationship. Selfmanagement helps the coach to hold and deal with difficult emotions in the necessary, challenging conversations. Relationship management is involved in setting proper boundaries and defining the work that needs to be done. Empathy the ability to understand and connect with another is at the core of developing others. Additionally, all our coaches are certified by the International Coach Federation (ICF), as well as certified in the Teleos coaching method. Senior Leadership Team Coaching We have long believed that coaching begins with individuals but it impacts the organization as a whole. The larger and more geographically dispersed your organization grows, the more senior leaders need to be aligned in desired values, words and actions. Complex and challenging business environments are rife with stress, which impacts communication and coordination, and can lead to an environment of fear and uncertainty. Our senior coaches are patently qualified to work with senior leadership teams around the world. We have proudly worked with leadership teams in some of the largest organizations in the world, across industries and across the globe. 08

Core Programs Teleos Coach Development Program Emotional Intelligence Workshop Resonant Leadership for Results Influence & Impact Resonance & Resilience High Performing Teams Leadership Matters: Creating a Resonant Workplace 09

Teleos Coach Development Program (TCDP) Program Overview Our in-person, cohort-based 12-day coach development program is fully accredited by the International Coach Federation. We build and deepen your awareness and skills as a coach by modeling proven methodologies, presenting research in neuropsychology and emotional intelligence, and teaching a process of inquiry and personal discovery. Through applied theory and intensive practice with feedback from world-renowned faculty coaches, we help you provide your clients with structure, support, and opportunities for significant development. Regardless of your experience as a coach, manager, or leader, TCDP will prepare you to establish meaningful connections, identify levers of change, and add unique value to those you coach or manage. * This program is offered through open enrollment at the Teleos Leadership Institute and can be customized and offered within your organization. Outcomes Develop a deep understanding of self your values, motivations, and biases Develop and awareness of how you are experienced by others while in a coaching role Understand the neuropsychology behind human interactions and how to engage those you lead Learn how to apply systems theory to your coaching practice Practice how to facilitate others growth by becoming a change agent as well as a diagnostician Increase your confidence through real-life coaching practicums and feedback from coaching groups and faculty coaches Develop a coaching network with your coaching peers and master coaches for 12 months sharing experiences and feedback Find and develop your own coaching style while learning alternative styles from others Earn 128 total hours towards ICF certification (coach training, supervision, and mentoring) 10

Emotional Intelligence Workshop 2 DAY workshop Program Overview The difference between good performance and exceptional performance is Emotional Intelligence. This course focuses on gaining a basic understanding of Emotional Intelligence and introduces tools and resources that will help people learn and develop these important competencies. Participants learn about each of the 4 dimensions (self-awareness, emotional self-management, social awareness, and relationship management) of Emotional Intelligence and the competencies that make up each dimension. Utilizing hands-on exercises, participants in Teleos EI course develop skills to help create and maintain positive work relationships. Outcomes Gain understanding of self strengths, challenges, preferences, and important life experiences that make you who you are Increase ability to recognize and manage emotions Appreciate the importance of recognizing and managing one s own and others emotions in work and social settings to achieve desired results Develop a set of tools to recognize and mitigate the influence of personal perceptual biases that can impact clear decision making Learn practices designed to increase or strengthen emotional intelligence competencies. 11

Resonant Leadership for Results 3 DAY workshop Program Overview Resonant Leadership for Results explores the link between your emotional intelligence, leadership styles and the work climate you create. We take a systems perspective in understanding organizational culture and team climate to enable leaders to more effectively create great places to work where people are engaged, clear about expectations and committed to others success. Effective leadership development means that people not only learn what to change, but how to change. This program emphasizes both knowledge and practice of leadership and intentional change. In this session participants will start with themselves, they will: strengthen their emotional intelligence (EI), increase their resonant leadership capacity and improve relationships. Participants will learn about the neuroscience behind the EI competencies, their leadership style, as well as their strengths and challenges, both personally and professionally. Practicing social awareness they examine their teams and their organizational culture in order to plan changes that will best unleash potential. Outcomes Improve self-awareness of how our actions impact others Develop skills in noticing and understanding others emotions Increase the ability to effectively manage others Enhance leadership skills in areas reflecting higher levels of Emotional and Social Intelligence Understand why the brain behaves in characteristic ways and use that understanding to more effectively lead Recognize your own learning styles, strengths and challenges to create a personal learning plan Develop a personal learning plan for on-going development 12

Influence & Impact 3 DAY workshop Program Overview The ability to get things done within a complex organizational system when you have no formal power is a 21st century skill. Leadership is about getting results. Influence and Impact focuses on understanding the behaviors and contexts that allow leaders to have maximal impact. Participants learn, practice and develop the ability to influence others both within and outside their reporting structure in order to gain support and overcome resistance to get the outcome they desire. Participants learn four influencing styles (directing, reasoning, collaborating, and visioning) and identify the style they tend to rely on the most. Substantial practice and feedback from peers and faculty is built into the course as participants learn how to expand their range of strategies for successful influence of a wider audience in a variety of real workplace situations. Participants will practice influencing individuals one-on-one in group settings, while delivering a presentation, and when writing an email. They will also explore how they manage conflict and gain practice increasing their conflict management skills. Outcomes Practice a variety of ways to approach and influence others Recognize your own dominant influence style Develop greater breadth and depth of skills in influencing people with whom participants may have no direct authority Understand and learn to effectively navigate informal power structures of the organization in order to lead change and achieve desired outcomes Learn a planning tool to help organize thoughts and plan an approach Create new strategies using influence to deal with workplace situations Gain a deeper understanding of conflict styles and situations 13

Resilience & Resonance 2 DAY workshop Program Overview In today s economy, leaders and managers are constantly asked to do more with less, and are never unplugged. Unfortunately, these new expectations can leave you with reduced effectiveness and other problems that come with stress. Our Resilience course focuses on the human ability to adapt effectively to the many stresses we encounter in our complex and fast-paced lives personally and professionally, while directly and compassionately addressing the challenges the demands of work can place on the rest of our lives. Participants learn strategies to help cope with stress and adversity at work. We teach how to develop strategies that work for you to combat fatigue, anxiety, and anger. We explore the building blocks of resilience and renewal using a model called the holistic self, and we learn to think of ourselves and our needs in terms of our physical, thinking, emotional, spiritual and relational selves. We explore the role mindfulness, hope, compassion and gratitude have on resiliency, and we introduce practices focusing on each of these. Outcomes Discover stressors and triggers that reduce your effectiveness Identify your noble purpose and what is truly important to you Understand your individual strengths and vulnerabilities Develop personal strategies to combat fatigue, anxiety, and anger Learn how to assess your current level of stress and learn practices to help manage it and become resilient Learn practices to improve relationships through effective communication, mindfulness, compassion, and gratitude 14

High Performing Teams 2 DAY workshop Program Overview Teamwork is vital to getting things done, particularly in our increasingly complex world. Utilizing Teleos unique approach to experiential education, High Performing Teams is a 2-day, interactive course that will develop team leadership and followership capabilities, allowing participants to recognize challenges and thrive in any real-life team situation. Participants focus on how to build high performance teams by developing resonance with those around them; attending to all levels of system; engaging people s hearts and minds; and unleashing resonance through collective visioning Outcomes Cultivate a deep understanding of individual strengths and challenges as well as a strong understanding of group and team dynamics Practice participation on a team and observation of team dynamics Develop and sustain teamwork in a variety of cross function situations Promote healthy behaviors and diminish dysfunctional team conflict Develop systems thinking skills Learn new behaviors to increase collegiality and high performance in teams and in workplaces 15

Leadership Matters: Creating a Resonant Workplace 2 DAY workshop Program Overview Learn how to positively impact your workplace climate by building resonance and empathy through deeper social awareness of bias and perception. This 2-day intensive course explains the neuroscience behind bias and perception, helping to understand how they influence the decisions we make. By addressing and acknowledging our biases we learn to understand and manage them resulting in more conscious and better decisions. Outcomes Deeper understanding of the science behind emotional intelligence, bias, and perception Greater awareness of dominant leadership style and how it impacts the work climate Application of learned behaviors to increase resonance and inclusivity within groups. A clear understanding of your life experiences and the unconscious perceptions and biases and created from them Learned and practiced self-management tools to manage bias and perception to make more conscious choices 16

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