Index Page Details 1. About Us 2. Why Choose Daniels Silverman? 3. Success Stories 4. Same Day Service 5. Collection Process 6. Investigation & Asset Searching 7. Payment Methods 8. Keeping Our Clients Informed 9. Tracing And Investigation 10. Tracing Charges 11. Insolvency Management 12. Insolvency Management Charges 13. Discounted Credit Information 14. Credit Information charges 15. Discounted Legal Services 16. Becoming A Client 17. Contact Us
About Us Daniels Silverman Limited have over 16 years experience as a market leader in the debt recovery industry. Our service is extremely fast and pro active resulting in clients being put to the top of the debtor s list of creditors to pay! We are regarded by industry specialists as one of the top collection and credit management companies in the country. That speaks for itself. Below are just some of the reasons to talk to us about collecting your overdue invoices and bad debts : Immediate same day debt recovery Over 11,000 satisfied clients at 18 MILLION collected for clients annually Dedicated Account Manager for advice and guidance throughout Excellent credit rating 95/100 (improved year on year) Full insurance cover Cleared funds paid out weekly Updates available on line 24/7 and bespoke management information provided Experience of all business sectors and excellent client references Online Credit checking facility Full members of the Credit Services Association Visit our website www.danielssilverman.co.uk to find out more or Call FREEPHONE 0800 694 2272
Why choose Daniels Silverman? With our unrivalled track record in the debt recovery industry, there are numerous reasons why you should choose Daniels Silverman. All Clients benefit from our full range of services shown later. We have proven time and time again if a debt is collectable, we will collect it for you! Our unique collection methods and strategy succeed where other solicitors or debt collection agencies have failed. In addition to our pre active effective debt recovery service, clients also benefit from benefit from: 1. Advice and guidance on terms and conditions in respect of late payment charges and associated costs and interest. (Key features of this service provided FREE OF CHARGE by Daniels Silverman) 2. Access to the client area of our website including: updates on your cases 24 hours a day 7 days a week the ability to refer debts to us electronically on line useful standard letters and credit control tips on line discounted credit reports to check out existing and new customers 3. Free legal help and advice from our internal legal team on any credit management matter
Success Stories Our fast, efficient and proactive collection steps are unique in the industry and tailored to your industry meaning we can collect where other debt collection agencies/solicitors have failed. Below are just some of the independent client reviews / testimonials we have received: ASSET FINANCE COMPANY As they were not happy with their existing DCA they benchmarked our success. Within 1 month we had out performed their existing DCA by 150% leading to us becoming their sole collection agency. They decided to outsource not only their delinquent debts but also part of their "live" book. We have collected in excess of 7.5 million on their behalf MAJOR BANK Debts had been written off and were over 4 years old. Legal action would have proved too costly. Despite having been through two prior DCA's, our unique investigation and pre legal collection methods allowed us to collect in excess of f 1,250,000 for our client. MAJOR COMMERCIAL UTILITY PROVIDER Referred over 25,000 cases for supply of energy where business owners had disappeared without trace. The cases had previously been through 5 prior DCA's and many were subject to insolvency proceedings or statute barred. We recovered in excess of 3.2 million on this debt portfolio HOLIDAY OWNERSHIP COMPANY struggling to obtain payment for yearly maintenance fees from their members, some of whom owed 3 plus years. Using our unique collection strategies, we collected in excess of 2 million in overdue fees, and more importantly, rehabilitated their members so that they continued with ownership, producing high revenue streams for our client going forward
Testimonials Working with Daniels Silverman we have doubled our debt recovery collection rates in the last 18 months by taking a much tougher stand with offenders. This includes: contact by phone, SMS text messaging, stronger harder hitting letters and visits in person. We have also increased the administration charge, added to penalty fares. Daniels Silverman are really persuasive in encouraging people to settle their debt and make payment easy, for example their online payment facility is a popular method for payment. It is important for train companies to take enforcement action so fare costs can be kept to a minimum for over 98% of honest people who pay for their tickets. Merseyrail re invest this recouped revenue in improving the security of its stations. Mike Carroll, Head of Crime & Revenue Protection, Merseyrail " Daniels Silverman have proved to be altogether better than the previous agents we used in England. Debt collecting 1,000 to 3,000 balances from British customers is not something that an offshore company like ours can pick up overnight. Equally important to the cash collection itself is the fast acting ability of one s agents to provide the plain, straightforward, no nonsense evaluation of collection chances.." Philip Rizzo, credit manager, at Access2leisure We chose to work with the team at Daniels Silverman because we found their straight talking, but friendly and professional, approach appealing to us as a company. We have constant contact with our account manager, and appreciate their jargon free and proactive way of working. Our partnership has helped us strengthen our internal processes, allowing us to maintain a good level of collection ourselves, as well as supporting us with the successful collection of our backlog of debt. Marcus Cook, credit manager, at BES Commercial Gas
Same Day Collection Process DEBT REFERRED Online/fax/ email/post Over the last 3 years we have heavily invested in state of the art technology some of which can be seen via the secure members area of our website where debts can be loaded straight on to our system allowing debt collection to start the same day. PRO-ACTIVE CONTACT Phone/Email/ Fax/ SMS Text ALL WITHIN 24 HOURS INITIAL LETTER SENT BY POST Each case is reviewed by your Account Manager and a unique bespoke action path applied to ensure the highest success rates. Updates on cases can be requested on line via our client portal for up to date real time information on how all your cases are progressing BACKGROUND CHECKS UNDERTAKEN
Collection Process (cont d) By adopting this hands on bespoke approach we resolve the majority of outstanding accounts without having to resort to costly and time consuming litigation through the Courts. As we work strictly on a No Collection No Fee basis for pre legal collections, this can save thousands of pounds in un recovered Court fees and disbursements. FURTHER CONTACT As necessary inc personal visit PAID FURTHER CONTACT Phone/email/fax/text PAID LEGAL ACTION Where necessary CLEARED FUNDS TO YOU
Investigation & Asset Sharing Finding debtors and establishing their ability to pay is crucial to ensure payment is made! Armed with additional information we can make contact with debtors who are trying to avoid payment. We overcome their usual excuses about lack of funds and insist on full payment. We chase directors personally where there is clear evidence of wrongful trading or attempts to defraud creditors. Every Collector has on line access to a variety of investigation tools, allowing them to establish other ways of contacting debtors and to evaluate their ability to pay. These include: 1. Internet searches 2. Business searches including full account details, director s contact details including home address alternative business addresses and registered office, associated company details, trading histories, CCJ s, company dissolutions etc. 3. Electoral roll information 4. Trace databases 5. Land Registry data including property value and likely equity levels 6. Bankruptcy listings 7. Insolvency searches to check on IVA s Bankruptcies and Winding Up petitions
Payment Methods Our sales and purchase ledger systems are full integrated with our collection system. This allows us to process debtor cash quickly and efficiently and pay cleared funds to clients without delay. Clients money is paid out immediately on clearance and is protected by a fully audited and ring fenced separate client account. You are sent an email daily listing all payments received on your behalf. Debtors have the option to pay 24 hours a day / 7 days a week via our on line payment system. All payment methods are encouraged, including: Debit and Credit Cards Cash Cheques Postal Orders BACS and CHAPS transfers *We aim for immediate payment in full in every case. Where this is not possible, instalment arrangements are agreed (with our client s authority). Standing orders and paying in books are sent to debtors to ensure payments are made on time. Should a debtor default, immediate collection activity comprising chasing letters/emails/faxes/sms text messaging and personal phone calls will be made to bring instalments back up to date.
Keeping our clients informed At Daniels Silverman we understand that a client needs to be in control of their outstanding debt portfolio, and requires accurate, updated information to monitor progress on their cases. We pride ourselves on keeping our clients informed and updated at all times, with given access to our secure client area of our website where you can obtain up to date information on all your cases 24 hours a day, 7 days a week. Our standard reporting package includes automatic electronic updates of: Payments received New cases referred Significant movement on cases General statistics on success Full in depth status reports In addition to the above, as our system is extremely flexible, we can produce bespoke management information in whatever format you require at your chosen frequency.
Tracing & Investigation Daniels Silverman s tracing and investigation services boast a success rate in excess of 80%, providing a fast and cost effective way to locate absconding debtors and allows debt collection on cases which otherwise would have been written off. KEY FEATURES: NO TRACE NO FEE 24 hour trace service Electronic tracing Manual tracing All results verified and accurate Pre legal financial checks undertaken *Re checks can be provided free of charge within 28 days. A full investigation service is available through a nationwide network of private investigators. Assets searches and property ownership details can be undertaken. Personal service of legal documents and Statutory Demands is achieved through the same network.
Tracing Charges Internal Investigation and Asset Searching FREE OF CHARGE Internal Tracing FREE OF CHARGE External In Depth Tracing 49.95 + VAT (Discount available for volume)
Insolvency Management Daniels Silverman offer a comprehensive insolvency management service for insolvent debtors. This ensures your interests are recorded correctly and progress of liquidations, administrations and voluntary arrangements monitored. We will check that dividends are paid on time, and where arrangements fail, immediate debt collection steps are taken. When a company is subject to a Winding Up Order most creditors believe there is nothing further that can be done and will write the account off. This is not the case. We carry out in depth investigations to ascertain whether there has been any element of wrongful or fraudulent trading by one or more Directors. In respect of alleged fraudulent or wrongful trading by directors, Daniels Silverman has an arrangement with a firm of Solicitors who specialise in this area who will undertake an initial investigation on our behalf. If they believe there is a sufficient case to answer, combined with a good chance of recovery, they will pursue the matter on your behalf. Conditional fee arrangements on a No Win No Fee basis are available,subject to certain criteria.
Insolvency Management Charges Representation at Creditors Meetings FREE OF CHARGE Initial Opinion on Fraudulent Trading FREE OF CHARGE Action against directors FREE OF CHARGE (subject to case approval on a CFA basis)
Discounted Credit Information At Daniels Silverman we believe it is essential to know who you are dealing with, and whether a prospective client has the financial means to honour payments and credit facilities made available to them. Each of our clients have access via the secure client log in area of our website to a full range of credit reports at discounted rates, 24 hours a day, 7 days a week. Credit checking a prospective customer before doing business with them, and reviewing their credit limit from time to time can save your business thousands of pounds annually in written off accounts and bad debts You can obtain a full company report which has the following information: Company name, number, date of incorporation, annual return date, credit limit, company type, Directors names and addresses, registered and business address, business phone number, CRO activity, previous names, financial analysis, balance sheet extracts, auditors, extended company ratio analysis, analyst report, gazette and detrimental information, credit profile, registered CCJ s, score check rating and industry comparison Personal reports on individuals can be obtained the same working day through our Customer Services Department, including details of any insolvency history, confirmation of current address and listings of CCJ s registered against them
Discounted Credit Charges Business search costs 1 5 searches 11.95 each plus vat 5 9 searches 10.95 each plus vat 9 plus searches 9.95 each plus vat Consumer searches 10.00 each plus vat (must have subject s written permission)
Discounted legal services The majority of our cases are resolved without the need for legal action through the Courts as a result of our unique pro active strategy. If legal action is necessary, Daniels Silverman will review each case separately and review all their findings about your debtor to give you specific advice on whether legal action will be worthwhile or cost effective. Where we believe it is appropriate, we offer discounted legal costs for action by our panel of solicitors. Fixed costs are available for undisputed cases under 5000 in value. Disputed cases under 5000 can also be dealt with on a fixed fee structure. Our discounted legal services can save your company thousands of pounds annually when compared to typical solicitor s costs (i.e. cost per letter or phone call etc) and allow you to only embark on legal action on cases where our experience suggests a positive outcome is likely.
Becoming a client To become a client of Daniels Silverman Limited, and to take advantage of the full range of services described above, is a simple procedure. 1. We need your confirmation you wish to instruct us. 2. We need your full debt details which can be provided electronically or auto submitted to us via your own internal collection system. 3.We will then embark on collection activity within 24 hours. Our standard contract can be emailed to you for approval. This can be signed electronically and your debt details referred to us electronically for immediate same day action on your behalf.
Contact Us PHONE NOW to register your debts with us for IMMEDIATE ACTION CAROLE HUGHES Managing Director 0151 222 6690 carole.hughes@danielssilverman.co.uk www.danielssilverman.co.uk HEAD OFFICE: Daniels Silverman Limited 210 Queens Dock Commercial Centre Norfolk Street Liverpool L1 0BG