Admission Guide Information for Patients
CONTENTS 3 4 5 6 6 6 7 8 8 9 10 11 12 13 14 17 Introduction Mission & Values The core Values of St John of God Healthcare Planning your admission Public transport Privacy Policy Admission forms We value your feedback Your rights and responsibilities We care for your safety Prior to your admission On the day of your admission Day patients Overnight patients Important information for all overnight patients Account information
Introduction Thank you for choosing St John of God Hospital Subiaco for your hospital care. It is our privilege to welcome you as our patient and guest. We want your stay to be very good and our caregivers understand that coming to hospital can be an unsettling experience. This booklet is a guide for your hospital admission and has been developed to help answer some of your questions. To ensure your stay is as comfortable and pleasant as possible we have included necessary paperwork required for your care. More comprehensive information regarding facilities and services available at St John of God Hospital Subiaco will be available at your bedside in the Patient Compendium or online at www.sjog.org.au/subiaco 3
Mission & Values St John of God Hospital Subiaco aims to continue the healing mission of Jesus Christ through the provision of healthcare services that promote life to the full by enhancing the physical, intellectual, social and spiritual dimension of being human. We live and proclaim the healing touch of God s love where we invite people to discover the richness and fullness of their lives, give them a reason to hope, and a greater sense of their own dignity. St John of God Health Care has a culture where: Each person is respected There is a deep commitment to the values There is a searching to recognise and respond to the needs of individuals and the community In this endeavour we are guided and influenced by our core values of Hospitality, Compassion, Respect, Justice and Excellence. 4
The core Values Of St John Of God Healthcare HOSPITALITY Hospitality is a welcoming openness to all. To practice hospitality we: Welcome our patients and acknowledge them and their families by smiling and being friendly Are well mannered and courteous and use a pleasant tone of voice Care for the needs of our patients and provide comfort and support Ensure that the hospital experience provides a feeling of safety for all patients COMPASSION Compassion is feeling for another in their discomfort or suffering, striving to understand another s experience. To be compassionate we: Provide support to patients and their families in time of need Show kindness and generosity Demonstrate concern and understanding towards patients and families RESPECT We demonstrate respect by recognising the unique dignity of each person. This means we: Acknowledge by our actions that each person has a right to our respect Care for people in a way that supports their dignity JUSTICE Justice calls us to act with fairness and to recognise the right of each person to have their needs met. We practise justice when we: Act in ways that are non-judgemental, unbiased and avoid favouritism Take responsibility to personalise all care Take care to provide appropriate information Are alert to circumstances where justice is not upheld so action can be taken EXCELLENCE Excellence involves giving the optimum standard of care and service within the scope of available resources. 5
Planning your admission The following is a checklist of items that you are requested to bring with you on your day of admission: All forms, letters and requests from your doctor/medical practitioner/anaesthetist X-rays and scans relating to this admission All medications that you are currently taking in their original packets and any current prescriptions you may have. Pyjamas, dressing gown, slippers and toiletries, including toothbrush and tissues Reading material, if required. Comfortable day clothes for longer stay patients Small amount of money for incidentals (e.g. newspapers) Public transport BUSES There are bus stops located directly outside the Hospital on Cambridge Street. The following bus services stop at the Hospital 81, 84, 85, 91, 92, and 95. These services travel between East Perth and City Beach, including the city. TRAINS The Subiaco Train Station is a 5 to 10 minute walk from the Hospital, and is on the Fremantle Line. The Leederville Train Station is also a short bus ride from the Hospital, and is on the Joondalup Line. Services run frequently throughout the day at both train stations. TAXIS Free taxi phones are located at the main reception area of the Hospital and at the McCourt Street entrance. Privacy policy CONFIDENTIALITY AND PRIVACY OF INFORMATION St John of God Hospital Subiaco is committed to ensuring that your personal information is professionally managed in accordance with the Privacy Act. For more detailed information about privacy, please ask your nurse/midwife for a copy of our Privacy Information Brochure or feel free to visit our website at www.sjog.org.au/privacy. 6
Admission forms Staff from your doctor s rooms will contact the Hospital to arrange your admission. An Admissions Officer will then contact you to confirm your details, advise of any special requirements and provide an estimate of any excess or expenses not covered by your private health insurance. Our Patient Admission Information Form is provided with this booklet for you to complete and return to us as soon as possible before your stay. This form is used to collect important information to ensure a smooth admission to the Hospital. You need to complete Parts A to H of the form, together with the Clinical Information Sheet that is also attached. Your doctor will normally discuss consent to treatment with you and complete the Consent to Procedure and Administration of Anaesthesia Form, which is provided at the back of the Patient Admission Information form, prior to admission. This form must be signed by you or your guardian. The forms may be completed at your doctor s rooms and forwarded from there to the Hospital. If this has not occurred, please return the completed forms by post to: Admissions St John of God Hospital Subiaco PO Box 14 SUBIACO WA 6904 A reply paid envelope is supplied at the back of this booklet. Returning these forms as soon as possible enables confirmation of your admission to the Hospital, and ensures that appropriate arrangements can be made for your admission. Our Admissions Department can be contacted on 9382 6211 should you require any assistance in completing the forms or to answer your queries. Any queries of a medical nature should be directed to your doctor. Advanced health care directive St John of God Hospital Subiaco strives to provide excellent health care, which requires close collaboration between you, the patient (or guardian), your doctor, our nursing staff and pastoral care services. In order to respect your wishes and the ethos of the Hospital, we undertake to offer you only those treatments which accord with your personal treatment decisions, the Catholic Health Australia (CHA) Code of Ethical Standards for Catholic Health and Aged Care Services in Australia and relevant legislation. If you have an advanced health care directive, please ensure you discuss this with your treating specialist and bring a copy of the directive with you to Hospital. 7
Your rights and responsibilities St John of God Hospital Subiaco believes that everyone who is seeking or receiving care at our Hospital has certain rights regarding the nature of that care. St John of God Hospital Subiaco subscribes to the Australian Charter of Healthcare Rights which relate to access, safety, respect, communication, participation, privacy and comment. A copy of the full Australian Charter of Healthcare Rights is available from the Nurse Manager of your ward or the Customer Quality Coordinator. You have the right to: An explanation of treatment and its associated risks before giving consent for your treatment; Actively participate in your own care; Be treated with dignity, professional competence, consideration and care; Be listened to; Be aware of all costs involved in your treatment; Have all your personal and medical details kept confidential; Advice on how to seek a second medical opinion; Advice on how to make a complaint; Advice on care after discharge; and Access your medical record if required. You have the responsibility to: Be open and frank about your medical history; Follow medical advice and instructions; Have respect for relevant Hospital policies; and Inform us of all medications you are taking including any alternative remedies or treatments. We value your feedback You are invited to provide feedback about the care you received during your stay. If you or your family have any concerns please speak to the Nurse Manager or your caregiver. Alternatively, you can fill in a Patient Feedback Form located at ward reception areas or ask your caregiver to provide you with one. If you have any concerns regarding your medical care, please do not hesitate to discuss these with your doctor. Our Customer Quality Coordinator is also available on 9382 6323. Written comments should be directed to: Chief Executive Officer St John of God Hospital Subiaco PO Box 14 Subiaco WA 6904 8
We care for your safety PROVIDING A SAFE ENVIRONMENT We take your safety seriously and encourage you to help us. Here s how you can help: Be actively involved in your own health care; Know who your care providers are. If we don t wear a name badge or introduce ourselves, ask for our names and positions; If there is a whiteboard in your room, ask for our names to be written on there; Ask if we have washed our hands we won t be offended; Make sure you understand what will happen if you need surgery or a procedure; Make sure we confirm your identity when drawing blood, doing procedures or giving medications; Ask what new medications are for; Question us if a medication looks different, the wrong colour or the wrong amount; Write down any questions you may have as they arise. If you don t know what we are talking about, ask us; Be sure you can read and understand any information given to you; and Make sure you understand what to do when you go home. INFECTION CONTROL St John of God Hospital Subiaco is committed to providing the safest possible care for you during your stay with us and our goal is to limit and prevent the spread of infection. We have an extensive program of infection control policies and procedures to ensure you receive safe care at all times. The program covers all aspects of the Hospital, from sterilisation of instruments through to cleaning and environmental standards. Hand hygiene before and after contact with patients is one of the most important measures our caregivers can take to reduce the risks of transmitting microorganisms from one person to another. In addition to hand washing our Hospital has introduced the use of antimicrobial hand gel for use by caregivers. This hand gel contains alcohol and it has been proven to destroy bacteria. In addition, caregivers providing care for patients with possible infections may be required to wear gowns, aprons, gloves, masks and eye protection during patient care. Sometimes it may be necessary to nurse patients in a single room to minimise the spread of infections. You can help us to help you avoid getting an infection during your hospital stay by taking some very simple precautions: Always wash your hands when leaving your room. Personal hygiene is very important. Soap is readily available so that you can wash your hands after each visit to the toilet. Complimentary toiletries are supplied for showering if you don t have any of your own. Always keep these for your own use and don t share with others. Please tell one of your caregivers if you have any concerns regarding the hygiene of your room or bathroom. Feel free to remind your caregivers to wash their hands or use the antimicrobial hand gel before attending to your care. Encourage your visitors to wash their hands or use the hand gel provided at the entrance to every ward. 9
Prior to your admission PRE ADMISSION Our Pre Admission service helps to inform you about your forthcoming hospital stay, care and treatment and assists with planning for your return home. The aim of the service is to: Provide information about your procedure and hospital stay Provide the opportunity for you to ask questions Assist you to plan your discharge arrangements so that you and your family are prepared for your return home Streamline your admission and ensure that you arrive well prepared on the day of your surgery Ensure that diagnostic tests ordered by your doctor are carried out Complete a detailed nursing assessment A Pre Admission telephone interview is required for all patients who are staying overnight. An Admissions Officer will contact you and arrange a suitable time for the Pre Admission Nurse to telephone you and to provide an estimate of your hospital costs. Financial and clerical paperwork is organised in advance to help streamline your admission on the day of surgery. Please have the following available at the time of your call: A list of any questions that you may have it is best to write them down as you think of them; and A list of the name, strength and dose of your current medications, including over the counter drugs, natural remedies and supplements. If English is not your first language, please let us know at the time the appointment is booked so we can provide an interpreter if necessary. It is important that you are seated in a quiet place, free from distractions when the Pre Admission Nurse calls. For complex surgery a visit to the Pre Admission Clinic for an interview with a Pre Admission Nurse is required. Family members are welcome to join you. If required, diagnostic tests can be conducted at the Hospital following your appointment. Please bring the following to your Pre Admission interview: A list of any questions that you may have it is best to write them down as you think of them; All forms, letters and requests from your doctor/anaesthetist; A list of the name, strength and dose of your current medications, including over the counter drugs, natural remedies and supplements; A list of any allergies that you may have to food or medication; Any special diet information you may require; If you have been hospitalised outside WA in the past 12 months, please advise both your doctor and the Pre Admission Nurse; and Medicare card, health fund details (including membership number and level), safety net card, DVA card and pension card. 10
On the day of your admission Your doctor will decide whether your admission requires overnight stay, several days in hospital or whether your treatment can be undertaken as a day case. Most patients are admitted on the day of their planned surgery. ADMISSION ON THE DAY OF YOUR OPERATION Please shower at home and remove all nail polish prior to admission. If you have false nails, it is necessary to remove one nail only. Please come to the Subiaco Clinic on McCourt Street. The Day of Surgery Admission Unit (DOSA) is located to the left of the foyer, past the lifts. If you are parking in the Subiaco Clinic car park, take the lift to the second floor and turn left to enter the DOSA. Our reception area has been designed with your comfort in mind and has some of the following features: Large comfortable resting chairs Televisions Laptop desks and Internet access points Magazines Outdoor courtyard with comfortable seating Your doctor sets the order of his/her operating list and decides what time you need to be admitted. As a result, you may have a wait of between 2 to 6 hours before your surgery. Please ensure that you are wearing warm clothes and that you have brought a book or some magazines to read while you wait. The waiting area also has computers with Internet access which you may use or you may wish to bring in your own laptop. The nurses and clerical staff will keep you informed of the progress of your doctor s list. We hope that your visit to our Day Surgery Unit and DOSA is as comfortable as possible. Although your doctor decides what time you come into the Hospital, we do make every effort to keep your waiting time to a minimum. If you have any concerns about the wait time please discuss these with your doctor prior to admission. If there is anything we can do to make your wait more comfortable, please ask the admission caregiver at the desk for assistance. When it is time for the nurse to prepare you for theatre you will be escorted to the fourth floor. We ask that only one family member/friend accompany you at this stage. If you have not been seen by your anaesthetist before admission you may be seen here. After you change into your gown, you can relax on your bed until it is time for your surgery. You will then be escorted to the operating theatre. If you are NOT coming to the Day of Surgery Admission Unit, please report to the reception desk at the main Hospital entrance (Salvado Road). Should you have any further questions please telephone the Pre Admission Clerical Officer on (08) 9382 6097. 11
Day patients If you are having your procedure done as a day case you will be admitted to either the Day Surgery Unit, Endoscopy Unit, Minor Procedures Unit or the Short Stay Unit. Planning for your admission and discharge is an important part of continuing your care. It involves discussion with your family and/or support people to ensure you are fully prepared and that your needs are anticipated. AFTER YOUR PROCEDURE - YOUR DISCHARGE FROM HOSPITAL To make sure your discharge is as easy as possible, please consider the following: Has your doctor planned your discharge with you? Your doctor should discuss with you any specific care that you may require post procedure. Are your x-rays and medications prepared? Please bring with you any x-rays or other radiology films you may have relating to your procedure. These will be returned to you on discharge. Your anaesthetist may prescribe pain medications for you to take home after your procedure. Please ensure you take these as prescribed as it will minimise any pain you may have and aid your recovery. Have you organised transport home? If you are having a general anaesthetic or sedation, you may feel drowsy for a few hours after the procedure. You are advised not to drive a motor vehicle or operate any machinery for a minimum of 24 hours after your procedure, therefore you will need to organise someone to take you home after your procedure. If you are having a local anaesthetic with sedation the above still applies. If you are having a local anaesthetic only, depending on your procedure, you may return to normal activity post procedure. Arrange for a family member or support person to collect you. Free taxi phones are located at the main reception area of the Hospital and at the McCourt Street entrance. Do you need equipment such as a wheelchair, crutches, over-toilet seat or high back chair? St John of God Hospital Subiaco does not provide any mobility aids. Your doctor will inform you if you will need any equipment. This can be organised through your local pharmacy before your admission or the pharmacy located in the Subiaco Clinic at the McCourt Street entrance. Will you be able to care for yourself? You should organise a competent adult to stay with you for 24 hours after your procedure if you have had a general anaesthetic. If you require any other assistance after discharge please let us know and we will endeavour to assist you or refer you to someone who can provide it. Please allow a minimum of 6 hours from the time of admission to discharge. The time may vary according to your procedure and where you are placed on the list by your doctor. Your doctor sets the admission time. If you have any concerns regarding waiting times please discuss these with your doctor. If you have any concerns regarding your admission, please discuss these with the pre admission nurse. 12
Overnight patients If you are having your procedure done as an overnight patient you will be admitted to either the Day of Surgery Admission (DOSA) Unit or through the hospital Admission Department. If you are admitted via DOSA you will be taken to your room on a ward after your surgery. For those patients admitted via the hospital Admission Department, you will go back to your room on the ward after surgery Planning for your admission and discharge is an important part of continuing your care. It involves discussion with your family and/or support people to ensure you are fully prepared and that your needs are anticipated. YOUR DISCHARGE FROM HOSPITAL How can you be more involved in your care? To make sure your discharge is as easy as possible, please consider the following: Be active seek and give information Has your doctor planned your discharge with you? Your doctor should discuss with you any specific care that you may require post procedure. Speak up if you have any questions or concerns. It may help to have a pen and paper handy to write down any questions you may have for your doctor or nurse as you think of them, or ask your nurse to write them on the whiteboard in your room. Learn more about your condition or treatments by asking your doctor or nurse. Having a family member or carer with you when the doctor or nurse explains your care may assist. Are your x-rays and medications prepared? Please bring with you any x-rays or other radiology films you may have relating to your procedure. These will be returned to you on discharge. Your anaesthetist may prescribe pain medications for you to take home after your procedure. Please ensure you take these as prescribed as it will minimise any pain you may have and aid your recovery. Have you organised transport home? Arrange for a family member or support person to collect you. Free taxi phones are located at the main reception area of the Hospital and at the Subiaco Clinic. Do you need equipment such as a wheelchair, crutches, over-toilet seat or high back chair? St John of God Hospital Subiaco does not provide any mobility aids. Your doctor will inform you if you will need any equipment. This can be organised through your local pharmacy before your admission or the pharmacy located in the Subiaco Clinic at the McCourt Street entrance. Will you be able to care for yourself? You should organise a competent adult to stay with you for 24 hours after your procedure if you have had a general anaesthetic. If you require any other assistance after discharge please let us know and we will endeavour to assist you or refer you to someone who can provide it. If you require any other assistance after discharge please let us know and we will assist you or refer you to someone who can. 13
Important information for all overnight patients We encourage you to familiarise yourself with the Hospital by taking a few minutes to read our Patient Compendium that is located in your room. This book contains important information about your stay. ALCOHOL Alcohol should not be consumed before or within 24 hours after any procedure, or in conjunction with medication. AMENITIES Complimentary shampoo, conditioner and soap are provided in your room on arrival. Other amenities such as toothbrush and toothpaste can be purchased from the pharmacy located in the Subiaco Medical Clinic. CAR PARKING There is a patient drop off area at the main Hospital entrance off Salvado Road and or at the Subiaco Clinic entrance off McCourt Street. Visitors may park in the multi storey or Subiaco Clinic car park at an hourly rate. The pay machines accept coins, notes and credit cards. Visitors should be aware that parking congestion can occur on weekdays at peak times around midday and are encouraged to visit only during the visiting hours of 3pm to 8pm. INTERPRETERS The Hospital is able to organise interpreters and translators for you. Please ask your nurse. JUNIOR MEDICAL STAFF The Hospital is committed to providing the highest level of care. Junior doctors are employed by the Hospital as part of their training and ongoing education and they provide support and assistance to many of the specialists working at the Hospital. Our junior doctors work very closely with our specialists and may be involved in your care whilst you are an inpatient. LIBRARY SERVICE A regular mobile library service is provided by our volunteers to patients on the wards MEDICATIONS To ensure the optimal management of your medications whilst in Hospital a Clinical Pharmacist is available to review medications you have been taking at home. The Clinical Pharmacist will ensure that only current medications are given appropriately and will also assess and explain any new medications that are commenced in Hospital. Please ensure you have your medications with you in their original containers and any current prescriptions you may have. If you use a medication delivery device such as a dosette box or Webster type pack, the delivery device may not be appropriate for Hospital use. If this is the case you may be prescribed and dispensed new medications to ensure your medication safety. 14 While you are on the ward your medications will be stored in your bedside locker and dispensed by your nurse/midwife. If your doctor changes your medications during your stay, new medications will be supplied by the Hospital pharmacy and will be charged at similar rates to your local pharmacy.
MOBILE PHONES Please be courteous when using mobile phones. Restrictions do apply in the Neonatal Unit, Delivery Suites, Theatre and Intentive Care and Coronary Care Units. NEWSPAPERS Newspapers and magazines are available for purchase daily and are delivered to the wards each morning. Newspapers and magazines can also be purchased from the Gift Shop on Level 2 near the main hospital entrance. PASTORAL SERVICES AND CHAPEL Located on Level 2 adjacent to the Pomegranate Coffee Shop, Pastoral Services is open Monday to Friday, 8.30am to 5.00pm, with contact available on extension 6200. There is an on-call service after hours which may be accessed via the switchboard: dial 1 if calling from within the Hospital, or 9382 6111 if calling from outside the Hospital. Our services are provided by professionally qualified pastoral practitioners and accredited chaplains who can attend to your pastoral, emotional and spiritual needs. The Hospital has a chapel complex which comprises a main chapel and a small chapel in which the Blessed Sacrament is kept. The Catholic and Anglican Chaplains offices are also located in the complex which is to the left of the reception desk. The chapels have been designed to provide beautiful reflective space for all our patients, their families and our caregivers. The main chapel is open for visiting from 7.00am to 9.00pm daily and the smaller chapel is open 24 hours a day. The chapel may be viewed on your television at any time and our religious services are also broadcast on Hospital TV. Catholic Mass: Sunday at 10.30am Tuesday at 11.30 am Friday at 11.30am Anglican Mass: Thursdays at 11.30am PHARMACY A pharmacy service is provided daily from the Hospital Pharmacy. A Pharmacist visits the ward each weekday and can answer any questions concerning your medications. A range of personal items and equipment are available from the retail pharmacy located in the Subiaco Clinic. Opening hours: Monday to Friday - 8.30am to 5.30pm Saturday - 8.30am to 1.00pm SECURITY AND SAFETY Please leave any valuables at home. Patient rooms are equipped with a lockable drawer. Please ask your nurse/midwife for the key. The hospital does not accept responsibility for loss or damage of patients belongings including dentures, hearing aids, walking sticks, prosthetics and clothing. We recommend you clearly mark all property and nominate a family member to be responsible for elderly patients belongings, if this is appropriate. 15
SMOKING St John of God Hospital Subiaco is a smoke free site. We provide smoking cessation support to patients. If you would like more information regarding the smoke free policy or smoking cessation support please speak to your nurse. STUDENTS The Hospital has links with many universities and students training to become doctors, registered and enrolled nurses/midwives, as well as allied health practitioners, may be involved in your care. All students work under the supervision of a qualified medical practitioner, registered nurse/midwife or health care professional. If you have any questions about students, please speak to the nurse/midwife caring for you. TELEPHONES Each patient room is equipped with a telephone. Local calls are provided free of charge, however international and interstate call charges will be included in your final account. A phone card is available for purchase from the Gift Shop on Level 2. Public telephones are located on level 2 of the hospital at the following locations: Opposite Pastoral Services; Admissions; and Front foyer of the Subiaco Clinic. VISITING HOURS Our patients health is our primary concern and ensuring they have time to rest and recuperate every day is very important to their progress. If you are in a shared room, please ask your visitors to respect the needs of other patients. Visiting hours are between 3.00 pm and 8.00 pm. There is a strict rest period from 1.00 pm to 3.00 pm daily. VOLUNTEERS The Hospital has volunteer caregivers who assist in a variety of ways throughout the Hospital. If you are interested in becoming a volunteer please call our Volunteer Officer on 9382 6681 or visit the website at www.sjog.org.au/subiaco and click on Becoming involved. 16
Account information ABOUT YOUR ACCOUNT Services included in your hospital account and payable by either your health fund or yourself are as follows: Your accommodation fee (includes nursing/midwifery care, some pharmacy, meals and dietary requirements, general housekeeping). Operating theatre fees. Procedure room fees e.g. Endoscopy unit, Short Stay Unit. Prostheses and surgical extras. Non-local telephone calls. Visitor meals. Boarder fees. We will provide you with an estimate of hospital expenses prior to your admission. Please bear in mind that this is an estimate only, and that your doctor may have to perform different or additional procedures during your stay which may affect the final cost. Separate to your hospital account, you may receive invoices from one or more of the following: Surgeon. Anaesthetist. Specialist physician. Allied health e.g. physiotherapy. Radiology. Pathology. Pharmacy. Hire of physical aids. Post acute care. PATIENTS ADMITTED WITH PRIVATE HEALTH INSURANCE If you have private health insurance, we will submit a private hospital claim form on your behalf. It is important to be aware that some services and costs may not be covered by your health insurance, especially if your treatment is likely to involve allied health care, such as physiotherapy and pharmacy. We recommend that you talk to your private health fund prior to admission so that you are fully aware of your entitlements and any out-ofpocket expenses for hospital or medical care. PATIENTS ADMITTED UNDER WORKERS COMPENSATION, MOTOR VEHICLE INSURANCE OR VETERANS AFFAIRS You are required to provide details of your claim/approval to your doctor prior to a booking being made at the Hospital. If the Hospital is unable to confirm that your claim has been accepted by the relevant third party, you will be required to pay your estimated account in full at the time of admission and to finalise the account upon discharge. If your claim has been accepted by the appropriate agency and you occupied a shared room, you need only pay for any non-local phone calls. If you occupied a private room, please note that you will also be required to pay the difference between the shared room and private room rates. 17
PATIENTS WITHOUT PRIVATE HEALTH INSURANCE AND OVERSEAS PATIENTS If you are uninsured or an overseas patient, you will need to pay an estimate of the total account in advance on admission and any balance owing on discharge. Holders of health benefit cards may be entitled to receive a discount on pharmacy items. Please present your card on arrival. ANY QUESTIONS ABOUT YOUR ACCOUNT Our Patient Accounts Department is happy to assist with any questions you may have about charges, benefits or payments. Please feel free to contact them during or after your stay. The office is open Monday to Friday from 8am to 4.30pm. From your room dial 6214 or 6202. From outside the Hospital dial (08) 9382 6214. SETTLING THE ACCOUNT If you are not claiming from a private health fund, you will be required to settle your account prior to leaving the Hospital at Patient Accounts on Level 2. We accept payment by cash, cheque, EFTPOS, BPAY, telephone banking and major credit cards (with the exception of Diners and American Express). Any excess or identified co-payment required under your particular health insurance cover must be settled in advance at the time of admission. If you are claiming from your private health fund and there is a remaining balance payable by you, an itemised account will be sent to your home address usually within 30 days of your discharge. This allows time for your health fund s contribution towards your account to be claimed and received by the Hospital. Please be aware that your doctor, other specialist doctors who assisted in your treatment, some other healthcare professionals, and pathology will send their accounts separately. All these accounts should be settled directly with the provider, not through the Hospital. Medicare and your health fund may cover a proportion of these accounts. ROOM ACCOMMODATION We understand the importance of room accommodation to you. Whilst we endeavour to provide the type of room accommodation you request, we cannot guarantee that we will be able to provide your preferred type of room. When you are booked for admission, the room is not able to be booked or reserved at this time. Beds are only allocated at the time of your admission and not in advance. Preference is also given according to clinical conditions e.g. seriously ill patients, patients with infections. You will be charged, and obliged to pay for, the room that you occupy regardless of your accommodation preference. 18
St John of God Hospital Subiaco 12 Salvado Rd Subiaco WA 6008 Telephone 08 9382 6111 Facsimile 08 9381 7180 Email info.subiaco@sjog.org.au Website www.sjog.org.au/subiaco