NewNet Communication Technologies Foundations for Network Innovation NewNet Voice and Rating Solutions Portfolio Phone +1 224-795-5200 1455 W. Shure Dr. Arlington Heights, IL 60004 WWW.NEWNET.COM
SOLUTIONS GUIDE CONTENTS NEWNET VOICE AND RATING SOLUTIONS GUIDE OVERVIEW Who is NewNet Communication Technologies.....3 NewNet Solutions Serving Customers Around the World.........4 NewNet Voice and Rating Solutions Portfolio............5 Why is Nimblevox Right for You?.............6 Nimblevox Product Portfolio............7 Nimblevox Professional Services..........8 Why is Invigorate Right for You?..............9 Invigorate Product Portfolio........10 Invigorate Product Highlights.............11 NEWNET.COM 2
Who is NewNet? NewNet Communication Technologies is a leading provider of innovative solutions for next generation mobile and fixed line networks, mobile messaging, as well as secure transaction processing. NewNet enables global telecom operators, equipment manufacturers, acquirers, processors and financial institutions to rapidly develop and deploy cutting edge revenue generating applications that deliver feature-rich, value added services. NewNet offers solutions around five major areas: Secure Transaction, Broadband Networks, Mobile Messaging, Interactive Voice Response, as well as Mobile Charging and Rating. NewNet Secure Transactions portfolio includes TraxcomSecure electronic transaction processing solutions for dial and IP platforms, which deliver services such as mobile payments, e-banking, and e-commerce; as well as 2G/3G CDMA Packet Data Servicing Node (PDSN)/Home Agent (HA) platform, which provides economic delivery of premium mobile data services in CDMA networks. NewNet Broadband Networks solution offers WiMAX end to end wireless broadband product portfolio from the former Motorola Solutions. NewNet Mobile Messaging portfolio includes Lithium SMS Solution, a future proof, innovative and modular short messaging service platform; Mercury MMS Solution, the industry s most complete purpose-built, mobile multimedia content delivery platform; Cobalt iden and CDMA solution, which provides short messaging solutions for iden and CDMA networks; as well as Distributed 7, a robust SS7 signaling stack for wireless operators/ service providers across 2G, 3G, 4G and all IP networks. NewNet Interactive Voice Response portfolio includes Nimblevox solution, which provides a platform for customers to create, host, and deploy voice and SMS services. NewNet Mobile Charging and Rating portfolio includes Invigorate Real-Time Charging and Rating platform, a convergent solution for rating voice, data and content in real-time. NewNet Highlights Over a twenty year heritage in Wireless and Wireline Telecommunications Solutions for the foundations for network innovation Complementary and forward looking technology and products Consistent year over year profitable revenue growth Product Offerings: NewNet Secure Transactions TraxcomSecure secure transaction processing infrastructure solution 2G/3G PDSN/HA platform NewNet Broadband Networks 4G (WiMAX) wireless and mobile broadband solution set NewNet Mobile Messaging Lithium full-fledged SMS platform for GSM networks Mercury MMS solution for mobile multi-media content delivery Cobalt messaging solution for iden and CDMA networks D7 signaling Platform NewNet Interactive Voice Response Nimblevox Engine to develop IVR applications Nimblevox Build to create, modify and deploy voice applications Nimblevox Blast to support out-dial campaigns NewNet Mobile Charging and Rating Real-time, end-to-end charging and rating solution complete with data reporting and archiving 3
Solutions Serving Customers Around the World NewNet Communication Technologies NewNet Communication Technologies continues to be a global leader in providing innovative solutions for next generation mobile and fixed line networks, mobile messaging, as well as secure transaction processing. Supporting more than 180 customers across nearly 300 locations in 91 countries. NewNet Communication Technologies is headquartered in the United States with sales and support teams located around the world. NewNet Solutions Global Presence NewNet Communication Technologies Nimblevox solutions have been utilized by millions of end users and NewNet Communication Technologies Invigorate Real-Time Charging and Rating solutions support over 19 million mobile subscribers worldwide, including some of the world s largest telecom companies. Many of these deployments across all geographies are countrywide implementation of these solutions. NEWNET.COM 4
NewNet Voice and Rating Solutions Portfolio NewNet Voice and Rating product portfolio includes high performance Interactive Voice Response (IVR) platform as well as a state of the art real time charging and rating solution, enabling organizations worldwide to improve global communications. Nimblevox Nimblevox is a cloud-based communications solution that enables the creation of voice and SMS applications quicker, with less risk, and a lower total cost of ownership. Nimblevox can be hosted in the cloud or installed at the customer premise. Invigorate Invigorate product is a state of the art real-time convergent charging and rating solution, engineered to meet the current and future needs of operators in today s ever changing and competitive environment. With a web based central point of control console, Invigorate provides a unified view of subscriber purchasing behavior. In addition, the modular solution based on open standards enables flexible and cost-effective implementation. Nimblevox Cloud-based communication solution Advanced IVR features Tools enabling the quick development of cutting edge communication applications SIP compatibility / Interoperability with latest standards High performance and easy adoption User-friendly service creation environment Efficient speech engine Flexible deployment options Invigorate Real-time rating, charging and discounting Rate management Subscriber management Bill shock prevention Unique flexibility Ease of integration Portable / Scalable 5
Why NewNet Voice and Rating Solutions? Why is Nimblevox Right for You? Ideal for any automated inbound and outbound services, the Nimblevox Engine allows management and development of applications easily via a web based administration console. The built-in VoiceXML/CCXML interpreters allow for ease of portability. Here are just a few examples of what the Nimblevox Engine can do for your business: Route Calls with an Auto Attendant Nimblevox can route calls to the appropriate party or extension without the need of a live operator or calling agent. Nimblevox includes DTMF, Voice Recognition and Automatic Speech Recognition for callers to navigate the Auto Attendant solution. Process Orders and Payments Nimblevox Hosted IVR automates the ordering and payment processing. It can process orders and payments without live operator intervention simply using IVR technology and speech recognition. Customer Surveys Hosted IVR surveys help you gain customer insight and feedback. With Nimblevox Hosted IVR, surveys are interactive, and can use voice or SMS to gather responses. Voice Information The Service Creation Tool can instantly create and set up IVR unique applications. The drag and drop tool eliminates the need for coding, significantly reduces application development time. Nimblevox Benefits High Performance Up to 200 CPS, and up to 1200 channel capacity (32 bits) Cost Savings as a result of fewer ports to power the voice application Easy Adoption VoiceXML 2.1 compliant Tools to accelerate market adoption for speech-enabled applications worldwide Interoperability across platforms, tools and applications User-Friendly Service Creation Environment Out of the box drag & drop functionality Menus, Call Control, and Conferencing at the touch of a mouse button Quick deployment into market at the touch of a mouse button Efficient Speech Engine Built-in Lumenvox award winning speech engine ASR/TTS/CPA/AMD support Multiple language support Redundancy Real-time replication and failover Highest level of reliability Stand-alone, redundant, or N+1 configuration support Flexible Deployment Options Hosted application solution at www. nimblevox.com Customer premise-based solution complete with professional services 6
Nimblevox Product Portfolio Nimblevox Engine The Nimblevox Engine enables development of cutting edge communications applications. It is cloud ready and can be hosted in NewNet s cloud or any cloud. A custom IVR application using the Nimblevox Engine can be deployed very quickly to accelerating time to market. The Nimblevox Engine handles media resources such as voice, DTMF and video. With inherent SIP and VoIP capabilities, the Nimblevox Engine provides enhanced media handling for large conferencing, audio streaming, and most importantly provides a development that allows making changes quickly and reliably. Nimblevox Build Nimblevox Build drag and drop Service Creation Environment allows you intuitive and fast creation, modification, and deployment of voice applications. In traditional VoiceXML/CCXML application development, the task of building call flows and applications has fallen on highly skilled application programmers. Nimblevox Build has been designed to be operated virtually thus users can easily operate, design, build, modify and deploy applications without writing a single line of code. With Nimblevox Build, all code is built into nodes which include commands and actions necessary for creating a call flow or voice application. Once applications are created, they can be quickly deployed into production. Nimblevox Blast Nimblevox Blast has been designed as an easy to use out-dial campaign solution using DTMF and ASR. With Nimblevox Blast, any business or enterprise can quickly set up successful outbound calling campaigns using the web based interface. No coding or IVR experience is required. Setting up an outbound dialing campaign is as simple as: Uploading your phone numbers in (CSV) Uploading your prompt files Clicking run to start the campaign Viewing your campaign results Nimblevox Product Highlights Powerful Development Tools Drag & drop service creation tool to quickly and easily create applications for a faster time to market Leverages NewNet s standard APIs and uses the web development language you love Proven Technology IVR, Switching, MRCP V2, ASR/TTS, CPA, AMD Streaming and Conferencing Utilizes multiple protocols such as SIP, Sigtran, SS7, SMPP, and H.263 Video, SRF, IMS for complete flexibility High Performance Rated up to 1,200 concurrent calls per platform Optimal use of resources and minimized resource cost IVR Functionality Answers Inbound Calls Plays prerecorded audio, prompts, and announcements Detects DTMF tones (via RFC 2833) in RTP stream Records incoming audio Plays back recorded audio Places outbound calls Generates DTMF (RFC 2833) in RTP stream Bridges audio between call legs Transfers calls (blind, bridge, consultation) Manages conference calls (setup, add/ delete participants, announce tones, listen only or active participants, teardown) SIP Compatibility / Interoperability Interoperable with the following SIP services: Axvoice Bandwidth.com BroadVox SER/OpenSER Asterisk Metaswitch Vitelity StarView Interoperable with the following SIP devices: SJ Phone Cisco/Linksys/Sipura Polycom Grandstream Interoperable with the following gateways: TelcoBridges Media Gateway Dialogics IMG1010 Quintum Tenor VoIP Gateways Successfully tested against SIP Forum SIPConnect V1.0 specification (PBX) 7
Nimblevox Professional Services With a customer-centric approach, availability of wide range of skill sets and experienced staff make NewNet an ideal partner for any custom application development project. Our dedicated team of software engineers and application developers pride ourselves on delivering solutions that provide the right balance of functionality, flexibility, and cost of ownership. It is NewNet s goal to provide our customers with the resources and tools needed to build and grow their business. Our professional services include requirements gathering, selection of optimal technologies, system design, development, testing, implementation, support and maintenance. Nimblevox Professional Services Custom programming Installation and support services Evaluation and enhancement of existing systems or applications Quality Assurance and Software Validation Database design and management Project management Training NewNet s development team covers a wide variety of skill sets, including Database Management, Programming (Web, Mobile, Voice and Information processing), Testing and Test Automation, Training, Deployment, and Project Management. With strong and long experience and expertise in telecommunications including but not limited to Linux, SS7, SIP, Diameter, and many other protocols, NewNet s professional services team are equipped to handle any development challenge. 8
Why NewNet Voice and Rating Solutions? Why is Invigorate Right for You? As the convergence of advanced voice and data services gathers momentum, service providers (SPs) must implement a progressive and flexible real-time charging and rating system to capture the potential revenue generated by these services. SPs face increasing demands in capacity, with mounting pressure to reduce costs and implement facilities such as service nodes. At the same time, SPs confront more complex business models and relationships as new types of service providers evolve, including content providers and mobile virtual network operators (MVNOs). Invigorate solution answers this critical need by bringing a world-class technology and providing a complete solution which simplifies and automates the complex tasks surrounding rating and charging in a collaborative, multi-partner and multi-price service provider environment. For SPs, Invigorate enables a single point of control and an unified view of subscriber purchasing behavior, allowing SPs to take immediate advantage of every selling opportunity. Subscribers can utilize services more effectively based on pricing, quality of service and usage patterns, resulting in increased average profit per user, improved loyalty and reduced churn. The Invigorate solution is modular and based on open standards for lower risk and cost-effective implementation. Also, since it can handle even the most complex multi-price packaging and service bundling demands, Invigorate helps accelerate the launching of new services and collection of the revenues they generated, and thus maximizes the return on investment (ROI). Invigorate Benefits Unique Flexibility Provides flexibility for service providers wanting to administer profitable tariffs and instantly respond to changing market dynamics Enables service providers to experiment with different service value concepts by processing an infinitely configurable rate management system Geared for Integration Maintains strong support for external system integration in terms of customer s current / future business modules, various signaling gateways, and value-add partners Portable / Scalable Solution Designed to be operable on multiple hardware platforms, work with various operating systems, and adhere to commercially demanded scalability and reliability requirements 9
Invigorate Product Portfolio Real-Time Rating and Discounting Whether a transaction is voice or data-based, simultaneous voice and data usage, prepaid or postpaid, Invigorate is designed to efficiently perform explicit operator-defined rating instructions and include robust rating features such as offers, promotions, bundles, and joined accounts at a low Total Cost of Ownership. Rate Management Invigorate allows operators to easily create sophisticated charging and discounting models through a Graphical User Interface. Rate packages can easily be uploaded and verified in a test environment before being deployed to a live environment. Subscriber Management Invigorate s Customer Care web portal allows customer service representatives to view all subscriber account history, as well as modify subscriber account details, adjust balances, view usage and recharge history, while the subscriber self-care portal allows subscribers to manage and update their accounts. Invigorate enables service providers to quickly package, promote, and discount cutting edge services based upon customer unique preferences, while simultaneously encouraging the use of additional revenuegenerating applications. Bill Shock Prevention Invigorate s unique event routing capabilities allow operators to send personalized notifications to their subscribers in real-time for usage notifications, as well as diversions, call capping, and real-time account replenishment to negate bill shock. Service Control Point Operating System - HP NSK (Invigorate) - HP-UX (InvigorateX) Software - HP TSCE (NSK only) - HP OCSAC (HP-UX only) - HP IUM (HP-UX only) Hardware - HP NonStop Servers - HP-UX Servers Data Reporting & Archival System Operating System - HP-UX - Linux Software - Oracle - MySQL Hardware - Tailored HP storage Service Management Point Operating System - Linux Software - Oracle (SMP Database) - Jakarta Tomcat (SMP Webserver) Hardware - Proliant Servers Standards Supported ANSI ETSI 3GPP(2) ITU IETF Signaling Supported Core INAP CS 1,2 AIN 0.1,0.2 MAP IS-41D CAMEL 2,3 WIN 2 10
Invigorate Product Highlights A Complete Charging and Rating Environment Real-time, end-to-end charging solution Real-time rating, account management and call control capabilities Deployable as a single service provider solution with flexibility to support any number of MVNOs Adjunct Rating Ability Allows Operators to protect existing investments while introducing new services Provides additional rating, promotions, and enhanced subscriber discounts without replacing an operator s existing legacy solution Data Reporting and Archival System Securely stores all CDR s, SDR s, EDR s, Transaction Logs, Subscriber Profiles, Security Profiles, Billing Profiles, and Service Profiles Central Point of Control Console Web based Graphical User Interface Easy access to system Operations, Administration, Maintenance, Provisioning, Customer Care, Rate management Solution Modularity Modular solution design allows for unlimited scalability as an operator grows or adds an MVNO 11
About NewNet Communication Technologies, LLC Headquartered in Arlington Heights, IL, NewNet is a recognized leader in mobility technologies with a primary focus in messaging, signaling, wireless broadband, consumer internet, multimedia content delivery, mobile advertising, real-time rating and charging, Interactive Voice Response (IVR), and secure transaction processing. NewNet Communication Technologies is a part of the Skyview Capital LLC, portfolio of companies. Skyview Capital, LLC, is a private investment firm that specializes in the acquisition and management of companies across multiple sectors of technology, telecommunications, services, and niche manufacturing. For further information, please visit www.newnet.com Copyright 2013 NewNet Communication Technologies. All rights reserved. NewNet Communication Technologies, LLC 1455 W. Shure Drive Arlington Heights IL, 60004 Tel. +1 224.795.5200