Bostonpost Property Manager. Web-based Software For Affordable Housing

Bostonpost Property Manager Web-based Software For Affordable Housing SM

Dear Property Manager, If you manage properties with HUD, USDA, HOME subsidies, or tax credit funding, you should know about Bostonpost Technology. Bostonpost Technology specializes in affordable housing software. We provide web-based software and services to affordable housing managers working with HUD and USDA subsidy programs as well as Tax Credits. Our customers use Bostonpost Property Manager sm software to reduce the administrative workload on their property managers and increase compliance with any mix of affordable housing funding programs. Our system does this well because it did not evolve from older software versions that supported just one type of subsidized housing. The Bostonpost software was designed from the start to handle the complex mix of funding programs that is common today. Whether you are managing properties with just project-based vouchers, properties rehabilitated with tax credit funding, newer properties with complex layered funding, or anything in between, the Bostonpost system can help you manage all of it with one system that property managers can handle with ease. Bostonpost provides everything you need to automate and streamline property management operations for affordable housing and tax credits. Key features include: Built-in Compliance Manager for HUD, USDA and Tax Credit programs Fully automated tenant certification process Waitlist and turnover processing that prevents selection of ineligible tenants Online Vacancy Monitor that minimizes vacancy days Centralized document library which ensures that only approved documents are published Tenant receivables processing Comprehensive work order management and maintenance history Integrated AR, GL, AP processing State-of-the-art technology: Web-based, SQL Server database Along with great software, excellent customer service is needed to sustain long-term customer relationships. And, Bostonpost customer support is second to none. Our customers enjoy immediate and unlimited contact with our support analysts who have instant access to information needed to identify and resolve problems quickly. To get new customers up and running quickly, Bostonpost focuses our staff and yours on what they can do best in the setup process. New customers gather and verify property information while Bostonpost handles all property setup and configuration tasks. Bostonpost takes full advantage of web-based technology to deliver extensive online implementation and training services that keep transition costs low while providing a safe, low-stress process for users to adopt the new system. Bostonpost Technology s software and services provide a total solution for your affordable housing management team. Best Regards, Dean Nicholaides Dean Nicholaides Bostonpost Technology, Inc. Bostonpost Technology, Inc. 436 South River. Road Building B Bedford, NH 03110 Email Sales @bostonpost.com Phone 603-669-8551 Fax 603-669-0085

Web-based Software for Affordable Housing Table of Contents Company Overview... 3 System Benefits... 3 Increased management visibility and control.... 3 Reduced compliance risk.... 3 Lower operating costs due to increased efficiency and productivity.... 3 Application hosting and support.... 3 Application Overview.... 5 Getting Around In Bostonpost Property Manager.... 6 Menus.... 6 Toolbars.... 6 Navigation Aids.... 6 Navigation Bar.... 6 Drill Down.... 6 Online Help.... 6 Household Information.... 7 Community and Unit Information.... 8 Online Notes.... 9 Reminders.... 9 To Do List.... 10 Compliance.... 11 Smart Waitlist Processing.... 11 Unit Turnovers.... 12 Compliance Features for HUD, USDA, and Tax Credits... 13 Electronic Submission of Certification Data.... 15 Section 42 LIHTC Tax Credit Compliance.... 16 Certification Processing.... 18 Tenant References.... 19 Calculation of Income Limits.... 19 Receivables.... 22. Invoice Processing.... 23 Receive Invoices and Statements.... 23 Approve Invoices for Payment.... 23 Document Manager.... 24 Document Groups.... 24 List of Documents.... 25 Resident Files.... 28 Reports.... 29 List of System Reports.... 29 Work Order Management.... 31 Work Orders.... 32 Work Order History.... 33 Work Order Templates.... 33 Integrated Accounting.... 34 General Ledger and Budgeting.... 35 Drill Down.... 36 GL Template Transaction Feature.... 38 Accounts Payable.... 39 Check Register... 39 Entering Bills... 42 Payment Process... 41 Cash Management.... 42 Accounts Receivable.... 44 Pricing.... 45 Processing Fees.... 46 Support Services.... 47 1

Bostonpost Property Manager Overview SM 2

Web-based Software for Affordable Housing Overview Application Overview Bostonpost Technology specializes in helping affordable housing management firms adopt web-based technology to reduce the administrative overhead and cost related to managing affordable housing. The company s roots are in property management so we understand very well what problems our customers face. In 1994, frustrated with available software for affordable housing, Eastpoint Properties owner, Stuart Steele, hired two programmers to build a better application to manage 45 mixed subsidy properties. By 1996, it became apparent that the task was far bigger than expected but the preliminary results of their work suggested that the new software could compete with commercially available products. At that point, Bostonpost Technology was founded to expand the development effort and complete the new web-based system. In the next few years, software development progressed rapidly as developers received immediate and expert guidance on features and requirements from in-house property managers. This teamwork paid off and resulted in a software solution for affordable housing that is both feature rich and easy to use. In 2002, after seven years in development, seventy thousand programming hours and years of production processing for in-house property management operations, Bostonpost Property Manager was released to the public. Bostonpost now delivers real value to today s affordable housing management professionals by offering comprehensive, web-based, property management software bundled with low cost application hosting and online support services. Bostonpost Property Manager is designed to provide comprehensive support for all affordable housing programs (HUD, USDA, HOME, and LIHTC) and to simplify the business operations of property management companies working with these programs. To accomplish this design goal, Bostonpost Property Manager combines a single, intuitive, Windows interface with a powerful SQL Server database. This unified design is the key to making the system easy to use and allowing users to access information used throughout the company regardless of property type or where employees and properties are located. Bostonpost Property Manager provides end-to-end property management for all affordable housing funding programs: HUD Section 8, 202, 236, PRACS, 811 USDA Rural Development Section 515 Section 42 Tax Credits HOME 3rd Party Tenant Vouchers Public Housing Units Market Rate With one easy-to-use Windows program, users can access summary and detail information about: Communities & Units Households Maintenance Services Location & Owner Information Contact Information Work Requests Wait Length Members - Tasks & Materials Subsidy Information Waitlist Work Request Templates Income Limits & Set Asides Activity Notes Purchase Orders Buildings Tenant History Invoices Unit Details References Maintenance History Certification History Waitlist Household Financials Receivables Late Charges Income & Expense Deposit Refund Company Financials General Ledger Accounts Payable 3

System Benefits Benefit Feature Increase visibility and management control Earlier problems detection / easier trends recognized One source for real-time access to all property information Site level information available in shared database Details and summary of daily operations in real-time A single system to manage compliance, properties, maintenance, and accounting A 360 degree view of operations all sites One system to manage compliance, properties, maintenance, and accounting Distributed information / central control Online views and reports Increase employee productivity / eliminate manual Streamline critical property management processes processes Cross-train employees easily to handle multiple Users learn one Windows program roles and tasks 50% less time to complete re-certifications Fully automated tenant certification process Save many hours a day for document production Online document library Reduce vacancy days - better coordination on turnovers Turnover management Integrate view of rental AND maintenance activities Comprehensive work order management and history Eliminate manual keying of journal entries Integration with accounting Minimize vacancy days Online vacancy monitor keeps vacancies in view Reduce compliance risk Eliminate common compliance problems Ensure timely subsidy payments Allow publication of approved versions of documents Prevent selection of ineligible tenants Comprehensive compliance features Built-in Compliance Manager for HUD, USDA, LIHTC Electronic submission of certification data - TRACS, Industry Interface Centralized document library Smart waitlist and turnover processing Improve margin from maintenance operations Automate costly manual maintenance tracking Produce more billable work with less fixed cost Reduce unbilled activity Justify fair market rates for in-house maintenance staff Know what deferred maintenance could impact reserves Decrease damage losses Complete work order management system Associate all work orders with unit or building Sort and schedule maintenance tasks Create individual work lists for each maintenance person Track 3rd party contractor rates Record asset replacement(s) Record tenant charge backs Provide best return on technology investment Best technology platform for information management Users can work from any convenient location Avoid technical details of maintaining application servers Software upgraded continuously - no additional fees - ever Unlimited and immediate access to support resources State-of-the-art technology and service delivery Windows user interface, SQL Server, Internet Database accessible using Internet connection Application hosting All software updates distributed automatically Support services delivered using phone, instant messaging, e-mail, Internet phone 4

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Application Overview Getting Around In Bostonpost Property Manager All functions of Bostonpost Property Manager are accessed with a single easy-to-use Windows program that any person familiar with Windows can learn in a few hours. The features of the software are accessed using standard Windows formats and techniques such as drop-down menus, tool bars, right-clicking, and double-clicking to drill-down to details. Menus Drop-down menus provide an intuitive road map to all application windows. The menu items users access and what information is available are controlled by security settings. Where users can go with the menus is determined by security settings. Toolbars Besides drop-down menus that present all application windows, the icons in the tool bar provide one-click access to the functions used most often. Navigation Aids Navigation Bar The Navigation bar provides fast access to a list of all properties and units in the portfolio and switches between four main views of information, the Household view, Unit view, Community view and Accounting view. Drill Down Where useful, application windows allow users to drill down to lower level detail information by double-clicking on displayed information. For example, in a window where properties and units are shown, the user can double-click on a unit to see details about the tenant occupying that unit. Online Help Bostonpost Property Manager provides an extensive online library of tutorials and help topics that describe how to use each application feature and window. Using video and audio media as well as searchable text, the Bostonpost help system maximizes users comprehension and retention of new information and instruction. View of Bostonpost training home page. Pictured to the right. 6

Web-based Software for Affordable Housing Application Overview Household Information Bostonpost Property Manager starts storing contact information about people when an application is requested. As the application and certification process progresses, additional information is added to the household. A permanent history about current and prior household members allows a rental agent to look up a new applicant to find out if there has been any contact with that person in the past as a tenant or an applicant on another property waitlist. The household view shows the status of household members and all related information along with a list of Tasks that may be completed. The view of a household changes to show only information and tasks that apply to that household. For example, the view of an existing tenant will not show the move-in task and the view of an inactive household will not show the move-in task until a new application has been processed. Easy-to-use Task Wizards help users complete routine multi-step processes correctly. Task Wizard is pictured to the right. The Household view pictured below has tabs for the following types of information: General - Contact information, rent and subsidy details Members - Contact information for each person in the household Waitlist - Status for each waitlist Notes - Online notes History - Current and prior location and status of household members References - Personal and business references Income & Expense - Income & expense details Eviction - Eviction proceedings Transactions - All tenant certifications (50059, 1944-8, LIHTC TIC) Accounting - Current amounts due and receivable history Reasonable Accommodations What accommodations have been agreed to User Codes Print Options 7

Application Overview Community and Unit Information Information about all managed properties is presented in the Community view with tabs for the following types of information: General Information Address, type, owner information, summary by unit types, directions Program Information Details about applicable funding programs and set asides Wait Stats Stats by subsidy type, income limits Wait Length Wait time for each unit type Building Description of buildings for property Contract Details about subsidy program contract Rent Plans Details about effective rents by unit type Maintenance History Maintenance tasks completed; replacement dates and remaining life for major components at community and unit levels Accounting Details about aged receivables, credits, g/l vs rent roll, gl processing Fixed Assets Details about the fixed assets owned by the community Notes Notes about the property and units Business Services Preferred service providers for the property Compliance Terms of extended use, filing and reporting requirements for LIHTC From the main Community view, users can drill down to find details about any property or unit with a few mouse clicks. View of Community window Subsidy Contract Details View of Unit window Transaction History 8

Web-based Software for Affordable Housing Application Overview Online Notes Bostonpost Property Manager stores unlimited online notes to help keep the tenant record up to date and help keep everyone informed about what is happening. View of online notes Reminders Bostonpost Property Manager includes a fully-automated Reminders system that is used in place of hand-written notes and sticky notes. A Reminder can be sent to one person (.e.g. to yourself) or to many people. It can require action by the recipient or can be merely informative. A Reminder can be a one-time notice or it can recur at pre-set intervals. Use reminders to: Notify an assigned rental agent automatically of pending move-ins and turnovers Create one-time or recurring reminder notices for yourself and others Generate email notices or require specific actions when completed Schedule the reminder to be re-delivered after a selected period of time has elapsed. Process a reminder that requires an action. Dismiss a reminder after a required action has been processed or if no action was required. View of pop-up window for today s reminders 9

Application Overview View of Manage Reminders To Do List To keep track of important tasks, a To Do List for each user is available at all times. The To Do List provides shortcuts to the steps required to complete tenant move-ins, move-outs, and transfers. View of To Do list for move-outs that need to be processed 10

Web-based Software for Affordable Housing Compliance Smart Waitlist Processing With multiple subsidy programs and mixed subsidy properties and buildings, it is increasingly difficult for rental agents to know what applicants on the waitlist are eligible to move into a given unit. The Bostonpost Property Manager smart waitlist feature ensures that only eligible applicants will be selected for a move-in or transfer. To simplify selection from the waitlist and ensure compliance with your subsidy programs, Bostonpost Property Manager has a smart waitlist process that uses our built-in Compliance Manager. A rental agent simply selects a unit that is or will be available and the built-in compliance engine screens the waitlist using subsidy rules for that unit and automatically selects only eligible waitlist applicants for the unit selected. View of Manage Vacancy window with smart Waitlist selection 11

Compliance Unit Turnovers Bostonpost Property Manager automatically flags unit turnovers so rental agents and maintenance staff can take action to minimize or avoid vacancy days. When a tenant confirms a move-out date, his/her unit and scheduled move-out date is automatically included in the Unit Turnover view so the maintenance team knows they need to schedule a unit inspection, determine what turnover work is required, and provide a move-in or ready date to the rental agents. Rental agents can see when units will be vacant and what units have no pending tenant assigned so they can get started on pre-certifying tenants to fill upcoming vacancies. View of Unit Turnover Window 12

Web-based Software for Affordable Housing Compliance Compliance Features for HUD, USDA, and Tax Credits Bostonpost Property Manager simplifies and automates the forms and filings required for HUD Section 8 properties. 50059 Certifications 52670 HAP Voucher Requests Electronic submissions to TRACS HUD multifamily subsidy processing Re-certification process with ready-to-use document templates and automated follow-up Sample HUD 50059 Tenant Certification All required certification forms are produced for each certification event for mixed subsidy properties. Here are examples of the HUD 50059, USDA 3560-8, and Tax Credit Certification. Bostonpost Property Manager SM automates printing of ALL document types including certifications, verification forms, leases, applications, letters to tenants, move-in package, reminders, and so on. 13

According to the Paperwork Reduction Act of 1995, an agency may not conduct or sponsor, and a person is not required to respond to a collection of information unless Compliance Sample RD 3560-29 Project Worksheet Part li and print out from application Form RD 3560-29 (02-05) UNITED STATES DEPARTMENT OF AGRICULTURE RURAL DEVELOPMENT FORM APPROVED OMB No. 0575-0189 NOTICE OF PAYMENT DUE REPORT 1. BORROWER NAME 2. CASE NUMBER 210 Sommersworth Rd / Demo Properties, LLC 4. AUDIT RECEIVABLES 5. LATE FEES 9. PAST DUE 10. UNITS ON RA 20 34-06-003267521 6. COST ITEMS 11. TOTAL RA $8,637.00 3. PROJECT NO. 015 7. OVG/SURG 8. LOAN PAYMENT $656.00 $1,988.42 12. RA CHECK 13. TOTAL PAYMENT ($5,992.58) ONLY FOR SECTION 8 PROJECTS WHERE HUD RENT EXCEEDS THE RHS NOTE RATE RENT 14. No. of Section 8 units x 15. HUD Rent = 16. 17. No. of Section 8 units x 18. RHS Note Rate Rent ADDITIONAL PAYMENT TO THE RESERVE ACCOUNT = 19. 20. In accordance with Rural Housing Service s (RHS) formula and procedures, all rental units are occupied by households who have executed Form RD 3560-8 "Tenant Certification", and for labor housing projects, farmworkers, or for rental housing projects, have incomes within the limits set in Agency regulations or the project has written permission from RHS to rent to ineligible occupants on a temporary basis. I certify that the statements made above and per attached Multi-Family Information System Notice of Payment Due Report are true to the best of my knowledge and belief and are made in good faith. *WARNING: Section 1001 of title 18, United States Code provides, "Whoever, in any matter within the jurisdiction of the executive, legislative, or judicial branch of the Government of the United States, knowingly and willfully falsifies, conceals, or covers up by any trick, scheme, or device a material fact, makes any materially false, fictitious, or fraudulent statement or representation, or makes or uses any false writing or document knowing the same to contain any materially false, fictitious, or fraudulent statement or entry, shall be fined under this title or imprisoned not more than 5 years, or both." 14 21. 22. (Date) (Borrower or Borrower's Representative)

Web-based Software for Affordable Housing Compliance Electronic Submission of Certification Data Tenant certifications and HAP Vouchers are prepared and transmitted to HUD (TRACS) or RHS (MINC) by Bostonpost Property Manager. Data submitted can be viewed with an online browser. All information is validated before transmittal to minimize submission errors. When errors are returned, the messages are decoded and displayed online for resolution. View of monthly HAP Data View of Browse TRACS Data 15

Compliance Section 42 LIHTC Tax Credit Compliance When a LIHTC property is set up, Bostonpost Property Manager will ensure that community, building, unit, and tenant information is valid according to Section 42 LIHTC rules and monitor property management activities related to move-ins, available units, income limits, waitlist, and rent calculations to enforce tax credit compliance. LIHTC compliance features include: Stopping ineligible move-ins and transfers with online compliance engine Managing move-ins properly for multiple set asides and applicable fractions Calculating low income limits and maximum tax credit rents Generating detailed compliance audit reporting Storing utility allowances for each property Define multiple set asides by property or building and for fixed or floating units Verify income eligibility of applicants Monitor the 140% and 170% income rules Generate alerts to guide compliance with next available unit and student rules LIHTC Tenant Income Certification 16

Web-based Software for Affordable Housing Compliance Define Multiple Income Layers (Set asides) Any number of income layers or set asides can be defined for a building or property. This provides the flexibility needed to track multiple subsidy programs for any property with one application. View of income layers, multiple funding programs and set asides Compliance engine Bostonpost Property Manager ensures compliance with LIHTC set asides and other defined subsidy programs by auditing user selections and actions. Move-ins, transfers, household member changes, and income changes are reviewed by the Compliance Engine and diagnostics are returned to the user. If any compliance tests fail, the action initiated by the user cannot be completed. Compliance Engine validation messages 17

Compliance Certification Processing The system automates, where possible, every aspect of the tenant certification process complete with template forms, automatic reminders, print management, tracking of verification letters and more. Tenant certification processing is one of the most labor-intensive activities for affordable housing managers and this is an area where Bostonpost Property Manager offers a lot of help. Easy-to-use Task Wizards walk the user through the following certification steps and: Produces Annual Questionnaire Processes Questionnaire Schedules Recertification Appointments Prints Appointment Schedule Prints Verification Forms Prints Blank Verification Forms Tracks Mail-out Letter Tracks Verification Forms Processes Verification Forms Prints Annual Re-certification Package Produces Annual Forms Batch Prints Rent Coupons Re-Certification processing can be selected for all or some of the properties and tenants. Optionally, re-certifications can be processed one tenant at a time. Re-Certification processing selection window 18

Web-based Software for Affordable Housing Compliance Tenant References All tenant references both personal and business are stored with the tenants history. Adding and updating tenant records is easy to maintain. Business contact information is stored in Property Managers central database; when common information is updated, all records that reference the information is updated. For example, if the local drug store changes its phone number, reference history to all tenants who use this drug store is updated automatically. Calculation of Income Limits After entering amounts and frequency, the Income & Expense Worksheets automatically calculate adjusted household income, allowances, and monthly rent based on stored income limits. View of Income and expense details to the right. 19

Compliance View of Income & Expense Worksheet 20

Web-based Software for Affordable Housing Receivables Tenant and subsidy receivables and receivable history are part of the online tenant record so any user can quickly find out what a tenant owes, what has been paid, and how payments were applied to outstanding receivables. Tenant receivable processing includes: Automated generation of monthly receivables (billing) Recorded rent payments, subsidy payments, security deposits, credit balances Detailed receivable history with payment application details Creation of summary GL journal entries for accounting system Online A/R Reporting: Rent Roll, Past Due Report, Collections Worksheet, Deposits On Hand By Type Tenant receivables are recorded into deposit batches and payments are applied to outstanding A/R amounts. View of Receive Payments batch, above Once deposit batches are created and processed, a deposit summary report is created and summary GL journal entries are created and passed to the accounting system for posting. View of Deposit Summary Report, to the right 21

Receivables View of tenant receivables history All payment application detail is saved in tenant history for future reference. View of tenant receivables history View of online A/R report 22

Web-based Software for Affordable Housing Invoice Processing Receive Invoices and Statements After work order tasks are completed, resulting invoices are received and entered into Bostonpost Property Manager to be reviewed and approved for payment, and forwarded to the accounting system for check processing. Specialized invoice entry windows reduce data entry and allow fast entry of invoices for contracted services and supplies as well as utility invoices. When the invoice company name is selected, associated completed work orders are presented so they can be associated with the invoice. View of contractor invoice with references to original work order tasks Approve Invoices for Payment After entry and coding, invoices are placed in a queue for review and approval. Using the Approve Invoice window, details of any selected invoice can be viewed and investigated. Once an invoice is marked approved for payment, the associated vendor and payment details are passed to the accounting system for payment. View of Pay Invoice window 23

Document Manager One of the most powerful and time-saving features of Bostonpost Property Manager is the Document Manager facility that comes with hundreds of MS Word merge document templates that cover all aspects of your business from applications to violation letters. All document production is controlled by the Document Manager. This saves a huge amount of time during day-to-day operations and ensures that all documents used are approved, up to date, and easily accessible. Document Manager templates can be modified to your liking or adopted as is. Completely new documents can also be added to your document library. When a document is requested by a user or generated by a system process, merge fields in the document template are selected from the database and inserted into the print version of the document and the document is queued for printing. View of Document Manager Setup Document Groups Collections of documents can be organized into groups so that they are automatically selected and generated when associated system processes such as re-certification or move-ins are invoked. This encourages uniform processes across all property locations. View of Document Groups to the right 24

Web-based Software for Affordable Housing Document Manager 400 Word merge template documents are provided. Users can modify or add any documents as needed. Admissions - Additional Information Required Letter Admissions - Annual Waitlist Update Admissions - Applications Admissions - Certificate for Need for H/C Apartment Admissions - Certificate of Disability Admissions - Certification for Need for 2BR Apartment Admissions - Certify for Move In Letter Admissions - Home Visit Report Admissions - Police Reference Form Admissions - Reconsider Appointment at Mgmt Office Admissions - Reconsider Appointment by Phone Admissions - Rejected First Offer Admissions - Rejected Second Offer Admissions - Remove per Applicant Admissions - Remove per Mgmt Office Admissions - Remove per Mgmt Office Admissions - Wait List Acceptance Letter Admissions - Wait List Reconsider Application Admissions - Wait List Reject - No Reconsideration to Appeal Admissions - Wait List Reject Letter Admissions - Wait List Reject Letter - Credit Admissions - Wait List Reject Letter - Did Not Respond to Notice Affirmative Fair Housing Marketing Plan Annual Recert - 1st Reminder Notice Annual Recert - 2nd Reminder Notice Annual Recert - 3rd Reminder Notice Notice of Termination Annual Recert - Annual Inspection Form Annual Recert - Annual Lease Amendment Annual Recert - Appointment Bank/Stock Sheet Annual Recert - Appointment Letter - Elderly Annual Recert - Cover Letter Annual Recert - Disposal of Asset Annual Recert - First Notice for Medical Forms Annual Recert - LIHTC - Recertification Update Annual Recert - Mail Bank/Stock Sheet Annual Recert - Mail Out Recert Package Letter Annual Recert - Move In Packet Annual Recert - Request for Current Social Security Benefit Info Annual Recert - Request for Joint Signature Annual Recert - Request for Missing Paperwork Annual Recert - Request for missing Social Security Info Annual Recert - Second Request for Social Security Info Annual Resident Survey Application for Additional Household Member Binder Cover Sheet Binder Spine Blank Stationery Carpet Maintenance Ceiling Fan Installation Certificate of Disability Certify Household - Contact Office for Apt Availability Collection Letter (Existing Charges) Community Rules and Regulations Contract Rent Increase Letter for 515 Properties Conventional - Letter to Voucher Tenant notifying of increase in rent Conventional Lease Amendment Conventional Lease Amendment - 2nd Notice Conventional Letter notifying NHHFA Voucher tenant - rent increase Conversion - Accounting Checklist Conversion - Manual Conversion Checklist Conversion - Post Conversion Checklist (Electronic) Conversion - Pre-Conversion Checklist (Electronic) Correction to Annual Recert Letter Countertop Replacement Criminal Report Disclaimer - Move In Damages - Invoice EFT - Authorization for Pre-Arranged Payments Form EFT - Confirmation Letter EFT - Electronic Rent Set Up Letter EFT Info Letter for New Households EFT Termination Letter Eviction - Notice to Quit Eviction - Rent Payment, Acceptance of Eviction for Rules Eviction Letter- Fourth in Year Eviction, Money Still Due to Cure Payment Fax - Blank Fax - Employment Fax - Financial Fax - Health Insurance Fax - Maintenance Fax - Maintenance - Move In Fax - Medical Final Collection Letter - Unpaid Rent General Conflict Letter General Release Form Gross Rent Change Letter Household Composition Change Letter HUD - Declaration of Section 214 Status HUD - Ethnicity and Racial Data HUD - Is Fraud Worth It HUD - REAC Rules on Blocked Egresses HUD Consent Form - Privacy Act HUD Fact Sheet for Assisted Residents HUD Resident s Rights and Responsibilities Incident Report Incident Report Acknowledgement Initial Notice of Annual Recertification - Annual Initial Notice of Recertification - Move In Interim - First Notice for Paperwork Interim - Second Notice for Paperwork Interim Lease Amendment Interim Letter Interim Letter - Assign Rental Assistance - 515 Interim Letter - Loss of Spouse Invoice for Security Deposit Charges Label Document Landlord Reference Form Late Notice Rent - One Household Late Notices - Pet Deposit Late Notices Promissory Note Late Notices Rent Lead Based Paint - Information Brochure Lead Paint Disclosure Form Lease Lease - Mass Section 8 Lease - NH Section 8 Lease - NH Section 8/515 Lease - VT Section 8/515 Lease Addendum - Fraud Lease Addendum - Mold and Mildew Legal - Abandoned Property Legal - Agreement to extend Notice to Quit Legal Spine Letter Reqesting form for missing signature Maintenance - Enter for Repairs Maintenance - A/C New Charge Letter Maintenance - AC Installation Process Maintenance - Plumbing Inspection Maintenance - Tile Maintenance - Turnover Checklist Maintenance - Unauthorized Vehicle - Unknown Maintenance - Unit Definition Maintenance Entering Apt., Tenant Not Home Maintenance Reference Form Marketing - Resident Referral Incentive Letter MASS Chapa - Accessible Housing Form Mass Housing Claims Form Massachusetts - Acknowledgement 25

Document Manager Continuation of Word merge template documents from page 25 of Service - Eviction Massachusetts Security Deposit Letter Master Key #1 Master Key #2 Merge Fields for Documents Minimum Rent Notification ($25)- Section 8 Move In - For Your Records Move In - Lease Amendment - Agree to Transfer Move In - Massashuetts Security Deposit Receipt Move In - Multiple Wait List Letter Move In - Tenant File Review Worksheet Move In Checklist Move In Letter Move In Resident Survey Move Out - Death - Letter to Family Move Out Instructions - Nofity Management Company Move Out Survey MSHA Notice of Termination MSHA Unpaid Rent/Damage Claim MSHA Vacancy Claim Form NH - Acknowledgement of Service- Demand for Rent NH - Acknowledgement of Service - Notice to Quit NH - Demand for Rent Notice NHHFA Certificate - Student Status Notice to Terminate - Over Income 515 NSF (Insufficient Funds) First Time Letter NSF (Insufficient Funds) Second Time Letter Office Lease Renewal Letter Over the Counter Medicine -Explanation Letter Owe Money to Mgmt Co Paint Pet Agreement Phone Request Letter Pre REAC Checklist Pre-Cert - Approved Pre-Cert - Contact Management Company Pre-Certify - Apartment Available Letter Pre-Certify Cover Letter Pre-Inspection Form Preinspection notification Professional Reference Form Promissory Note Promissory Note - 1st Month s Rent Promissory Note Coupons Promissory Note Due Letter Promissory Note Letter Public Housing - Asset Checklist Public Housing -- Certification of Non- Eligible Immigration Status Public Housing - Criminal Record Request 26 Public Housing - Zero Income Checklist Public Housing Fact Sheet Public Housing Rent Choice Certification Public Housing Screening Requirements (Sample) Public Housing- Worksheet For Income From Contributions Questionnaire Letter REAC EH&S Certification Reasonable Accommodation - Absence over 60 days Reasonable Accommodation Approved Letter Reasonable Accommodation Denied Letter Reasonable Accommodation Form Recommended Certification Procedures Refund to Tenant Letter Rental Coupons for Community Rental Coupons for Household Request for HUD 50058 Request to install outdoor personal items Resident Service - Enroll in Program Resident Services - Referred to Program Resident Services - Removed from Program Rural Development - Vacancy Relocation Statement. doc Scheduled Receivable Rent Bill Sec 8 Mod Rehab Family Statement Sec 8 Mod Rehab Lease Addendum Second Cable Hook Up Permission Security Deposit Deferred Letter Security Deposit Owe Letter Security Deposit Refund Letter Self-Certification of Medical Insurance Deductible Service Call, Unfounded Seven Day Notice for REAC Inspection Shed - Installing Sixty (60) day Notice to Vacate Spectrum - 30 Day Recert Warning Spectrum - 60 Day Notice Spectrum - 90 Day Notice Spectrum - Affidavit of Estrangement Spectrum - Annual Recert Notice Spectrum - Annuity Verification Spectrum - Application Spectrum - Application for Housing - Legal Spectrum - Asset Income Verification Spectrum - Authorization to Release Information Spectrum - Certification Worksheet Spectrum - Child Support or Alimony Verification - Alimony Spectrum - Child Support or Alimony Verification - CS Paying Spectrum - Child Support or Alimony Verification - CS Receiving Spectrum - Compliance Monitoring Status Spectrum - Court Verification of Child Support - Alimony Spectrum - Court Verification of Child Support - CS Spectrum - Interview Checklist Spectrum - Landlord Reference Spectrum - Lease Addendum - 140% Rule Spectrum - Lease Addendum - 1987-89 Family Composition Spectrum - Lease Addendum - Fraud Spectrum - Lease Addendum - Income Limits Spectrum - Lease Addendum - Lease Renewal Spectrum - Lease Addendum - Rent Discount Spectrum - Lease Addendum - Six Month Requirement Spectrum - Lease Addendum - Smoke Detector Spectrum - Lease Addendum - Tax Credit Eligibility and Maximum Rent Spectrum - Lease Addendum - Utility Allowance Spectrum - Life Insurance Verification Spectrum - Live-in-Attendant Verification Spectrum - No Change in Income Statement Spectrum - Pension Verification Spectrum - Public Assistance TANF Verification Spectrum - Real Estate Asset Worksheet Spectrum - Real Estate Verification Spectrum - Recertification Update Spectrum - Recommended Certification Procedures Spectrum - Recommended Order for Tenant File Spectrum - Recurring Gifts and Contributions Verification Spectrum - Section 8 Income Verification Spectrum - Self Employment Affidavit Spectrum - SS&SSI Verification Spectrum - Student Status Household Verification Spectrum - Student Status Household Verification-Not All Students Spectrum - Telephone Verification Spectrum - Tenant Selection Criteria Spectrum - Trust Account Verification Spectrum - Unemployed Status Affidavit Spectrum - Unemployment Verification Spectrum - Vacant Unit Rule Tracking Sheet

Web-based Software for Affordable Housing Document Manager Spectrum - Verification of Terminated Employment Spectrum - Verification Tracking Sheet Spectrum - Veteran s Pension Verification Tax Credit -- Affidavit of No Child Support/Alimony Tax Credit - Assets Under 5,000 Asset Verification Tax Credit - Low Income Lease Rider Tax Credit Student Certification Tax Credt - Addendum to PA TIC Tenant Damages - 1st Collection Letter Tenant Damages - 2nd Collection Letter Unreported Income Letter USDA, 515 Grievance Procedures USDA, Transfer Relocation Statement Utility Allowance Change - Interim Lease Amendment Utility Allowance Rent Change Letter Verification Family Self Certification of Disabilty Reimbursement Verification Form fields Verification of Ability to Comply w PHA Lease Iterms Verification of Alimony - Self Certification Verification of Alimony Payee Verification of Annuity Verification of Bank Accounts Verification of Child and Handicap Care Verification of Child Support Enforcement Form Verification of Child Support Paying Form Verification of Child Support Receiving Form Verification of Community Service - Public Housing Verification of Doctor Expenses Verification of Doctor/Hospital Credit Verification of Educational Assistance Verification of Employment Verification of Employment Leave of Absence Verification of Eye Doctor/Glasses Verification of Full Time Student Status - Self Certification Verification of Handicap Assistance Expenses Verification of Health Insurance Verification of Hearing Aid Costs Verification of Home Health Care Verification of Individual or Agency Providing Assistance To an Applicant Verification of Life Insurance Policy Verification of Military Pay Verification of Mutual Fund Verification of Pension and Annuities Verification of Personal Landlord Ref - Public Housing Verification of Pharmacy Expenses Verification of Pharmacy Over the Counter Expense Verification of Real Estate Verification of Reasonable Accommodation Requirement Verification of Self Employment Income Verification of Social Security - Instructions Verification of Social Security - Mail Out Verification of State Assistance Benefits Verification of State Assistance Benefits - Elderly Verification of Status as a Full-time Student Verification of Stocks, Mutual Funds, or Annuities Verification of Termination of Employment Verification of Termination or Reduction in Welfare Benefits Verification of Unemployment Benefits Verification of VA Benefits Verification of Zero Income Verification of Zero Income - Annual Recert Only Vermont -Return of Service Acknowledgement for Eviction Vermont Welfare Calculation Worksheet Violation - Air Conditioner in Window Violation - Alcohol Violation - Appliances, Unauthorized Violation - Babysitting Violation - Behavior, Guest Violation - Belongings Stored in Hallway, etc. Violation - Changing Locks Violation - Children Behavior Violation - Children Picking Up Toys Violation - Christmas Decorations Violation - Christmas Lights Violation - Cooking left unattended Violation - Cooking with Grills Violation - Cooking, Frying Violation - Damages and Future Billing Violation - Damages, Schedule Inspection Violation - Disconnected Utilities Violation - Disturbance Violation - Doors Being Kept Open Violation - Faucets Violation - Feeding Animals Violation - Grease Down Drains Violation - Housekeeping Violation - Housekeeping, Fire Hazard Violation - Inspection, Failed Violation - Laundry, Leaving Clothes Violation - Lawns, Pick Up Violation - Lockout Violation - Odor, Offensive Violation - Parking Policy, Fire Lane, Drop Off Violation - Parking Policy, General Violation - Parking Policy, Handicapped Violation - Parking, Visitor, etc. Violation - Pet, Unauthorized - Elderly Violation - Pet, Unauthorized - Family Violation - Pet, Visiting Violation - Plumbing, Unblocking Drains Violation - Refusal for Repairs/Lockset Changed Violation - Smoking Violation - Snow Removal, Final Warning Violation - Snow Removal, First Notice Violation - Snow Removal, Invoice for Shoveling Violation - Snow, Block Heaters Violation - Speeding, Driving Recklessly Violation - Storage, Misc. & Other Vehicles Violation - Swing Set Violation - Trash Disposal Violation - Unauthorized Live-Ins Violation - Vehicle, Oil Leak Violation - Vehicle, Repairs, Washing Violation - Vehicle, Uninspected or Unregistered Violation - Yard, Maintenance of Violation -Tenant Conflict - Not getting along - VSHA - Unit Status Report VSHA Vacancy, Unpaid Rent, Damage Claim 27

Document Manager Resident Files The Document Manager is designed to speed up and standardize the production of the massive amount of documentation required in a property management operation. A specialized example of this capability is the production of Resident Books or tenant records. Using a series of Document Manager Templates, complete Resident Files can be produced uniformly and effortlessly. A typical file could contain: Cover and Spine Labels Recertification Documents for 3 years Annual Certification Questionnaire Consent For Release Of Information Disposal Of Asset Form Medical Personnel Verification Pharmacy Verification Health Insurance Verification Financial Institution Verification Income And Expense Worksheet Initial Notice Of Annual Recertification Amendment To Lease Rent Change Letter HUD 50059 signed Letters Incident Reports Maintenance Records Permanent Records Declaration Of 214 Status Lease Addendum Receipt For Community Rule Book Application Inspection Notes View of a documentation library The Document Manager allows users to select a document template for printing and then creates a print version of that document using appropriate data from the database. From binder cover template To completed binder cover 28

Web-based Software for Affordable Housing Reports Reports All Bostonpost reports are created using Crystal Reports software and are executed by the Crystal Reports run-time engine included with the Bostonpost software. Over 200 pre-defined reports can be requested online and then printed, emailed, or exported in MS-Excel, MS-Word, text file, HTML, XML, and Adobe PDF formats. Using the full Crystal Reports authoring package, existing reports can be modified and new reports can be created. To aid report writers, Bostonpost provides documentation about how to use the pre-built database views that the existing Bostonpost reports are based on. View of online report with export options Current list of over 200 system reports available in Bostonpost Property Manager Certification Reports Certification Data Report Income & Expense Set To Expire Report Pending Recerts Report Recert Status Tracking by Community Report Recert Status Tracking Report Recerts Completed Report Tenant Certification Report Community Reports All Units Report Community Activity Summary Report Part1 Community Activity Summary Report Part2 Community Building Report Community Business Report Community EFT Move out Report Community Fixed Asset Report Community Income Limits Report Community Stats Report Community Status Report FEMA Community Household Statistics Report Monthly Activity Summary Report Occupancy Detail Report Rental Agent Work Assignment Report Service Business Call List Report Unit Data Report EFT Reports All Households Using EFT Report Community EFT Move out Report FEMA Reports FEMA All Active Resident Report FEMA All Unit Report FEMA Community Fixed Asset Report FEMA Community Household Statistics Report FEMA Household Contacts Report FEMA Maintenance Transition Report FEMA Outstanding maintenance By Time Report FEMA Units With Frequent Work Orders Report FEMA Work Order Community Averages Report FEMA Work Order Community Skills Report FEMA Work order Discrepancy Report FEMA Work order Summary Report Financial Reports CBC Interface Report Deposits Due Report Deposits On Hand Report GL History Report Lease Loss Gain Report Monthly Activity Summary Report Negative Rent Report Rent Bill Report Tenant Notice of Balance Due Voucher Report Financial-AR Reports A/C Receivable Report A/R Aging Report A/R Community Summary Report A/R Household Summary (drill down) Report A/R Report A/R Select Receivable Report Batch Deposit Detail (drill-down) Report Batch Deposit History Report Billing Register Report Cash Receipts Journal Report Current Credit Balance Report Delinquency Report Gross Potential Rent Variance Report Household Balance Report Household Event History Summary Report Monthly Gross Potential Community Summary (drill down) Report 29

Reports Financial-AR Reports, continued Monthly Unit Gross Potential Activity Report Notes Receivable Report Overage Payable Report Period Discrepancy Report Prepaid and Overpayment Report Receivable Charge Detail Report Receivable Charge Summary (drill down) Report Receivable Summary Report Rent Bill Report Scheduled Receivables (drill down) Report Utility Reimbursement Check Register Report Household Reports All Active Residents Report All Households Using EFT Report Asset Compare Report Birthday Report Eviction History Report Household member Notes Report Household User Codes Report Households With No Income Report Member PHA Info Report Member Race/Handicap/Disability Report Missing Household Gender Report Missing Household Race Report Missing SSN Report Name and Address For Household Report Phone List Report Rent Compare Report Unassigned Household Fees Report Maintenance Reports Community Business Report Community Maintenance Contact Report Community Maintenance Definitions Report Completed PO Billing By Type Report Completed PO Billing By Vendor Report Cost Of Maintenance Report FEMA Outstanding Maintenance By Time Report FEMA Work Order Discrepancy Report FEMA Work Order Summary Report Item Replacement History Report Maintenance Employee PO Work Report Maintenance Inspection Findings Report Maintenance Material Used Report Maintenance Response Completion Time Report Maintenance Vendor Invoices Report Material Prices Report Outstanding (Open) Maintenance Report PO Task Price Comparison Report 30 PO Tenant Charge back Report Reasonable Accommodations Report Scheduled Maintenance Report Service Business Call List Report Turnover Maintenance Status Report Unpaid Maintenance Report Vendor List Report Vendor/Business With Expiring Certificates Report Work Order Report (With Time & Type Tracking) Work Order Report (With Time Tracking) Work Order Report (Without Time Tracking) Marketing & Traffic Reports Application Sent and Referral Report Occupancy Reports All Units Report Application Sent and Referral Report Application Tracking Report Community Stats Report HUD Market FP Compliance Report Monthly Activity Summary Report Move Out Security Deposit Disposition Report Move-In Report Move-Out Report Occupancy Detail Report Occupancy Trend Report Rent Roll Month to date Report Rent Roll Monthly Register Rent Roll Report Turnover Active Report Unit Activity Report (Move In/Move Out/ Transfer) Unit Type Occupancy Summary Report Vacancy Detail Report Vacancy Expense Report Vacant Units Report Weekly Activity Report Part-1 Weekly Activity Report Part-2 PHA Reports PHA MTW Summary Report PHA Vacancy Report PHAS Receivable Summary Report Tenant Services Report Wait list PHA Report Work Order Report (With Time Tracking) Section 515 Reports DHCR Monthly Report -State of NY - USDA 515 Occupancy Detail Report RHS Rental Assistance Assignment Report Section 8 Reports All Units Report Annual Section 8 Turnover Report HUD Admission Tracking Log HUD Community Waiver Report RHS Rental Assistance Assignment Report Tax Credit Reports MSHA Compliance Report Rent Toll Report Tax Credit / Occupancy Report Tax Credit Annual Beneficiary Report (IN) Tax Credit Annual Summary Report Tax Credit Building Status Report (NJ) Tax Credit Certificate Completion Report (MSHA) Tax Credit Community Fact Sheet Report Tax Credit Compliance (IL) Tax Credit Move-In Schedule (VA) Tax Credit PHFA Rental Schedule (PA) Tax Credit Project Status Report (CA) Tax Credit Qualification Report Tax Credit Quarterly Detail Report Tax Credit Quarterly Occupancy Status Report by Unit Type Tax Credit Rent Report Tax Credit Rental Schedule Report (PA) Tax Credit Report YTD Tax Credit Report YTD (LA) Tax Credit Report YTD (MD) Tax Credit Report YTD (ME) Tax Credit Report YTD (NH) Tax Credit Report YTD (NY) Tax Credit Report YTD (V2) Tax Credit Report YTD (WA) Tax Credit Summary Report (OH) Wait list Reports Communities With Low Wait Report Wait list Active Report Wait list Activity Report Wait list PHA Report Wait list Racial/Gender Compliance Report Wait list Summary Report Other Reports Census Report Conversion Exception Report HUD Community Waiver Report PHA MTW Summary Report Pre-Bill Report (Implementation) Property manger connection Log Property Tiering Report Race Code Report Rent Roll Billing Report

Work Order Management 31

Work Order Management Bostonpost Property Manager includes comprehensive work order management that complements and works in tandem with property management functions to ensure that all maintenance requests are handled quickly and efficiently. Work Orders Maintenance tasks are entered into Work Orders assigned to a unit or a building. A Work Order can be made up of one or many tasks. Each Work Order task is assigned a contractor, skill, due date, priority or materials information. View of Work Order Work Order Management allows you to: Create and maintain Work Orders View and filter Work Orders Create Work Order templates Schedule work assignments Forward information to Accounts Payable for payment Once a work order is created, work orders can be searched and maintained as work is scheduled, amended, and completed. With Bostonpost Property Manager work order information can be retrieved using these search paths: Opened today By type By priority Author Employee Material used Vendor assigned Community / Unit Skill needed Purchaser Charge backs Over due Start date range Complete by date range By work order number For example, the search for plumbing work not completed at the property Amberwood looks like this pictured to the right: 32

Web-based Software for Affordable Housing Work Order Management Work Order History A permanent history of completed work orders is retained so that all maintenance activity for a property or a unit can be viewed online. Each maintenance task is shown with the original work order number which can be clicked on to view the original work order details. Larger maintenance tasks such as appliance replacements, roofing, and painting are shown compared with a user defined lifespan to provide a quick replacement forecast. View of maintenance history at community level Work Order Templates Work Order Templates can be defined to reduce the time required to create detailed work orders. Templates are created for common types of maintenance such as unit turnovers that involve the same tasks. Using a template, complex multi-step work orders can be created in seconds and quickly edited where necessary. 33

Integrated Accounting Information from property level operations can be shared with your accounting back office using our web-based accounting software for GL, AP, AR, Cash Management, Budgeting, and Financial Reporting. 34

Web-based Software for Affordable Housing Integrated Accounting Financial Dashboard Pages The starting point for all users is an easy to use dashboard. You can customize dashboards to monitor the aspects of the business that concern you. The dashboard can include a variety of components, such as calendars, lists of records, shortcuts, reports, graphs, smart links, and even news feeds from a variety of sources. Components that you want to monitor on an infrequent basis can be collapsed and later expanded. General Ledger and Budgeting The General Ledger application is completely integrated with all aspects of the financial software providing effortless drill down to all source transactions. Reporting capabilities are extensive and all standard financial reports allow drill down from financial statement line items to individual transactions. The built-in report wizard allows you to easily create variations of reports, including income statements, balance sheets, budget variance reports, statement of cash flows, and so on. Budgeting tools enable rapid entry and easy monitoring of performance versus budget calculations in financial reports. View of balance sheet. All blue text and data are hyperlinks that can be selected to show more detail. 35

Integrated Accounting General Ledger features include: Real-time posting of data from any user or location Unlimited transactions and history Templates for non-accounting users to safely post to GL File attachment to transactions Sophisticated budget capability by GL account, department, and location The option to keep books open indefinitely or closed at the end of each period A quick and easy method to create a standard or custom chart of accounts Statistical accounts that can be tracked and customized User-defined journals, recurring journal entries, and non-standard reporting periods Thirteen, 4-week accounting periods Cash and accrual-based accounting 32 character account numbers with full dynamic masking capabilities Fund accounting capability The General Ledger drill down inquiry capability shows period and cumulative balances for every account, period, and year. You can reveal all debits and credits posted for each transaction with the drill-down feature. Pictured above is a General Ledger linked to the batch payment of 1,651.00 to Inter- Entity Payables (above right) linked to the line items for in the batch payment (right). 36

Web-based Software for Affordable Housing Integrated Accounting General Ledger Reports Reports include custom financials, trial balance, comparative trial balance, account balances, general ledger, journals, chart of accounts and account groups hierarchy Built-in financial report wizard allows for the easy creation of custom financial reports and statements Side-by-side reported data allows for comparisons by departments and locations Report columns may contain periods, or side-by-side comparisons of any level of department or location hierarchy detail, including budget vs. actual. Statistical accounts enable computations in financial reports such as average rent per square foot. You can print out any historical ledger or journal as of any prior period at any time so you do not have to print out all of your audit trail reports at month-end or year-end. The creation of comprehensive financial statements has never been so easy. Users design their own financial statements through an OLE link to Microsoft Excel. The number of financial statements that can be designed and produced is unlimited. The financial statement generator allows comparisons to previous years and quarters with graphs, bar charts, and pie charts. The financial statement generator accommodates different account masks for different companies that consolidate into a single financial statement. Account masks can be defined with up to 15 segments. Month-end and year-end closing processes are not necessary. Posting to retained earnings for future years occurs automatically on a transaction by transaction basis. However, periods can be soft closed to prevent any further postings. Reports can be customized and saved to your specifications and then displayed in a number of ways including HTML, PDF and Excell or CSV. Choose Process Offline if you want the system to process your reports in the background and then make them available. This is particularly useful for large reports that take a long time to process. 37

Integrated Accounting GL Template Transaction Feature The template transaction feature makes it easy for non-accounting users to post transactions to the GL. More importantly, the end user of the template needs no knowledge of the intricacies of account numbers, departments or locations. Implementing transaction templates involves two types of activities. First, accounting personnel create the transaction template and give the appropriate users permission to use them. In so doing, the template design always includes a pre-assigned account number. Pictured to the right is an example of a template being set up for monthly depreciation of Oak Manor. Secondly, anyone that works with the properties can now enter in the monthly depreciation by using the template pictured below the operators does not need any knowledge of accounting. All they need to do is enter the depreciation amounts for the land, building and building improvements in the spaced provided. When saved, the system posts the amounts to the GL in the correct accounts, department and location. 38

Web-based Software for Affordable Housing Integrated Accounting Accounts Payable The Accounts Payable module provides a comprehensive solution for managing the full AP cycle including an optional payment approval cycle you can customize to the way your company does business. Levels of authorization for approvers can be configured to match your existing process. For example, checks less than $500 may not need approval, but ones over $5,000 may need additional approval by staff authorized for that amount. You may require two check signatures that can be signed or digital, where the second is required at a preset amount. In addition, if check approvers upload their signatures the system will apply these signatures to those checks that they approve. You may also attach digital files or supporting documents to transactions, providing permanent and secure access to underlying documentation. The system supports numerous payment types and methods. Payment types include full or partial payments against vendor bills, recurring and future payments, advances and quick checks. Payment methods include manual checks, printed checks, online check delivery, cash, credit cards and funds transfer. Overpayments and other amounts that vendors owe you can be applied to the next bill you pay. Accounting controls are assured with user permission controls that define segregation of duties. For example, the tasks of entering vendor bills, requesting payments, approving payments and printing checks can be separated on a per user basis to ensure accountability and security. In addition, bills may not be deleted or edited once they are paid. To aid in cash management, the application generates a wide variety of easily customizable aging and payables reports and graphs. Reports include the vendor list, AP ledger, vendor aging, bills register, and 1099 forms and reports, and provide you with convenient drill down to vendor and bill detail. Check Register Searching for the status of a check is very easy with the Check Register. Reports show the reconciliation status of each check. Reports may be grouped by the banks on which the checks were drawn, the vendors who were paid or the date on which the checks were written. You may filter the report by checking account, employee, and check number. You may add a second line of detail that also includes line-item detail. 39

Integrated Accounting Accounts Payable features include: Real-time posting of AP transactions, no matter where entered Full AP cycle with optional custom check approval limits with online approvals and approval history Support for the following payment methods; printed online checks, cash, credit cards, and funds transfers Full support for vendor payments, debit memos, and credit memos Support for recurring bills and scheduled payments Scheduling of check payment dates to improve cash management Unlimited number of vendors with multiple contact names and addresses per vendor Cash or accrual basis accounting with open item and balance forward accounts Multiple payment methods including check, cash, credit card and funds transfer Split payments over multiple line items, each with their own 1099 designation Reports Reports include vendor list, AP ledger, aging, bills register, 1099 forms and drill down to bill detail Comprehensive aging reports with multiple user-definable aging periods Entering bills is quick and easy The Bostonpost Financial suite is an easy to use intuitive program. On-line references with context-sensitive help topics and tutorials are available every step of the way. In addition to being user friendly the program is built to facilitate automation of repetitive tasks. Pictured above is a screen capture of entering multiple bills to A1 Plumbing and Drain. All entry screens allow the user to easily tab from entry area to the next to avoid using the mouse to enter information. Drop down menus are available throughout the program to access information. All you need to do is click and scroll or use the keyboard to enter the first number or letter to quickly select the entry you need. If vendor information is already in the system this information will automatically populate the appropriate fields as needed. For instance if the program is configured to populate from last bill 40 information from a previous bill for the vendor will fill the entry fields when a bill is entered, the information can then be edited as needed. You can choose to use a number of features to enhance your work flow; auto-batching, enforcement of credit limits, the ability to be warned if duplicate bill numbers are entered are available for use. Any notes that are added for reference stay with the history of the entry and can easily be viewed at the various stages of accounting. When you first create a record, the Pay To/Return To Contacts are automatically populated from the corresponding information entered in Vendor Information. If you return to this screen to edit a transaction and the information for that contact has changed in the intervening time since you originally selected it the system displays a get latest information checkbox. At this point you can choose to use the new contact information or the old depending on what task you need to complete.

Web-based Software for Affordable Housing Integrated Accounting The Payment process Payments can be managed via the following methods: printed online checks, cash, credit cards, and funds transfers To manage payments use the Select Bills To Pay Filter. Numerous controls are available to fine tune a subset of your bills that you want to process. You may also make format choices so the system presents the list to you as you wish. Filter and Sort by vendor, bill payment priority, due date, recommended payment date and the discount available as of date. Print checks directly from Bostonpost Financials to laser check paper. You can customize the checks to print the check panel, vendor and remittance panel and your company s remittance panel to your specifications. Before checks are printed to paper the system will launch Adobe Acrobat and display the image of the first check so you can visually verify the check on your computer monitor before you print it. Use the Select to pay screen, pictured to the right to determine the total amount you wish to pay to a vendor, or on a specific bill from that vendor, or to record payments made outside the system which would include credit cards, and funds transfers. You can also see any discounts that are available, calculate discounts based on different payment dates, apply credit (or debit) memos, and choose the dates of payments. You can also pay multiple bills with one check if they are going to one vendor, or you can choose to make split payments. If your company has enabled an approval process, the items are submitted for approval. After the approval process is complete, checks may be printed. Above is the Select to pay window. Left is detail of the bill from CEDTwinstate 41

Integrated Accounting Cash Management Cash Management is integrated with General Ledger, Accounts Payable, and Accounts Receivable and allows convenient management of all cash accounts with features to receive payments, make deposits, print checks, record manual checks, record funds transfers and card charges, pay off charges, and reconcile your cash accounts. The application smoothly handles the transfer of funds from one cash account to another. You can examine the cash balance report to verify the balances of your accounts to determine if you need to make a transfer or if there are sufficient funds that can be transferred. Reconciliation facilities are provided for all checking, savings, and charge card accounts. Simply enter open items, enter the statement ending balance and bank charges, and then select all the items that have cleared. Reports include bank, check, deposits, and charge card registers along with a cash balances report. The registers allow you to drill down to the details quickly and conveniently. Cash Management features allows you to: Receive payments, make deposits, print checks, record manual checks, and record funds transfers Receive payments such as counter receipts without entering invoices in AR Accumulate receipts in an un-deposited funds account for later deposit, or record deposited funds Use Bostonpost Financials to reconcile all checking, savings, and charge card accounts. In the application sort the columns of reconciliation by transaction list, date, document number, payee, amount, or any combination of these fields. On the opposite page is bank reconciliation. To reconcile an account select the clear checkboxes for all items on the statement. The reconciled balance and difference update to show the current financial status. If items are missing in the current cash management screen quickly adjust balance differences by using the quick transactions buttons. This allows you to create additional transactions during the reconcile process to balance the account. Easily add items like interest and charges, journal entries, quick checks, apply payments make deposits or transfer funds. For instance this feature is very useful if someone has written a manual check that was not recorded in the system. To update the account select the create-manual-check button, and enter the details. Or use the quick transactions buttons to quickly add interest or finance charges that you were not aware of earlier. Break up a lengthy reconciliation sessions by selecting the save button. When you return to the program the selections you made earlier will remain. When the reconcile process is complete access the reconciliation history to view reports from prior reconciliations. View all cleared and outstanding transactions and the dates they were entered. Record funds transfers for any cash account Print quick checks to vendors and record manually written checks Manage credit card transactions easily by transaction or by statement Voided checks; transactions are reversible Pay off credit card charges via locally printed or online check, cash, or funds transfer Reconcile cash accounts with the easy-to-use reconciliation function Reports Reports include bank, check, deposits, and charge card registers and cash balances Registers allow drill down to details about vendors, customers and transactions 42

Web-based Software for Affordable Housing Integrated Accounting Screen capture of bank reconciliation was trimed to show deposits / credits on this page. In the program all this information appears in one window. 43

Pricing 44 44

Pricing Processing Fees Bostonpost software and services are provided on a pay-as-you-go basis. A monthly fee based on the number of units at each property covers unlimited users, customer support, software maintenance, enhancements, and hosting services. Fee Description Property Management - Subsidized units Property Management - Non-subsidized units Work Order Management (optional) Processing Fee $2.00 Per Unit Per Month $1.00 Per Unit Per Month $.50 Per Unit Per Month Financials - GL, AP Based on number of users Notes: The minimum monthly processing fee is $100 for each management company (not per property). The maximum processing fee for any single property is $325 per month regardless of the number of units. Included In Monthly Processing Fee Unlimited Users Customer Support Software Maintenance Future Releases Application Hosting Any number of users can access your hosted database using any Internet connection. The number of users does not change the monthly processing fee. To maximize your investment in our products and ensure a long term relationship with Bostonpost, we include unrestricted customer support with our hosted software... The Bostonpost development process enables frequent software releases which results in rapid adoption of requested enhancements and resolution of reported issues. Customers do not have to wait for annual or semiannual software releases for new reports and minor enhancements. Because your software is updated continuously, you will always have the most current release of the software. There is no additional cost for new features and enhancements. IT Infrastructure Bostonpost provides the IT infrastructure and support services necessary to maintain your application server and protect your information. Backup Your property management data is stored on our dedicated servers - operating MS-SQL Server. To insure against data loss, all data is backed up twice each day and copied to tape for off-site storage. 24 / 7 Access Uninterrupted access to your data is guaranteed. We back up this guarantee with redundant systems at every possible failure point from multiple high-speed T1 lines to automatic failover servers and RAID-5 disk arrays. Multiple Connection Options Connection to your hosted database is simple and convenient. You can access your database using any high speed Internet connection.. 45

Web-based Software for Affordable Housing Support Services Support Services Service Method Calculation Fee Description Set Up Customer Account Online Per customer (not per property) $250 Establish MS SQL Server, baseline database, and user security for production and test environments. Set Up Properties Online - import from set up questionnaire 1-time per property $300 Adding Property Level Information Bostonpost will create all properties with physical property descriptions, unit types, funding program details, and rent schedules. Initial Set Up Customizing Online Document Library Documents and forms used at all properties will be added to your online document library. Documents and forms defined during the set up process include: letterhead customized for each property, tenant applications, verification forms, move-in and move-out forms, recertifications, lease renewals, late notices, eviction notices, maintenance, inspections, internal company documents, default regulatory documents. Adding Tenant Information Import From Data Files 1-time per propertys No Charge Tenant information can be imported from the following data sources: HUD Manager, RHS Manager, MicroHUD/Rent, RentRoll, IPMS HUD Control, CAMS, IPMS Cornerstone, ACS Management Plus, TRACS baseline file. Data entry by Bostonpost Per household $2.50 Manual data entry of household members, income, assets, expenses, and A/R balances will be completed by Bostonpost using current income certifications. Set Up BP Financials (GL, AP) Individual Enrollment Online Per entity $100 Bostonpost will guide the process and steps required to transition GL and AP processing to Bostonpost Financials for all financial entities in your organization. Online Per hour $30 Students can independently attend regularly scheduled online instructor led sessions. Each session varies in duration from 60 to 90 minutes. Training Group Training Online Hour + Expenses Classroom Training At Bostonpost Per student per day $100 Students from one customer can attend online instructor led training in one or more groups. The recommended group size is up to ten students. $150 Classroom training at the Bostonpost location is based on our standard curriculum with some customization for each customer. The maximum class size is 10 students. The minimum classroom fee per day is $750. Customer Support Non-standard Customer Support Services Non-standard Technical Support Services Online Per hour $75 Customer support services beyond standard support services bundled with monthly processing fees are billed on an hourly basis. Online Per hour $100 Customer support services beyond standard support services bundled with monthly processing fees that involve product development staff are billed on an hourly basis. 46

Web-based Software for Affordable Housing Support Services Support Services Service Method Calculation Fee Description TRACS Services TRACS Compliance Outsource TRACS Processing Online Per hour $75 Conversion of properties with a HUD contract requires that all participating households HAP requests are approved and paid in full. If there are existing compliance or HAP issues, Bostonpost can be contracted to resolve the issues and, where applicable, recover unpaid subsidy amounts. This service includes research, coordination with HUD or the Contract Administrator, and any necessary programming services. Whether outstanding HAP issues are resolved by Bostonpost or the Customer, the conversion cannot be completed until all compliance and HAP issues are resolved. Online Per unit $1.50 All stages of HAP voucher processing can be outsourced to Bostonpost. With this service, our experts will create and transmit monthly HAP vouchers and tenant changes electronically to your contract administrator(s) or HUD each month; research and resolve TRACS errors returned and resubmit corrected information; reconcile subsidy billing with subsidy payments and ensure accurate follow up on adjustments; record subsidy payments; ensure that HAP voucher records are synchronized with your contract administrator to avoid recurring errors and payment delays. (This service does not include Special Claims processing for vacancy or damages) 47

Web-based software For Affordable Housing www.bostonpost.com (603) 669-8551 5B East Point Drive, Bedford, NH 03110 Copyright 2009 Bostonpost Technology Inc. All Rights Reserved 06/2009