// YOUR TRUSTED DATA CENTER PARTNER INSPIRED BY NATURE Data Center
// TABLE OF CONTENTS 04 // OUR CORE VALUES 06 // OUR COMMITMENT TO YOU 08 // SERVICE CATALOGUE 08 // MANAGED HOSTING SERVICES 09 // CO-LOCATION SERVICES 10 // CLOUD COMPUTING SERVICES 12 // DISASTER RECOVERY SERVICES 14 // PROFESSIONAL SERVICES 16 // OUTSOURCING SERVICES 18 // RAYA DATA CENTER AT A GLANCE Since thousands of years mankind has studied, observed and learned from nature and applied its principles in technology which we call Bionics. Inspired by nature, we at Raya Data Center continuously refine our skills and optimize our services so that you, our customer, enjoy the best of all values: Quality, Adaptability, Security, Resources and Cost-Effectiveness.
// INSPIRED BY NATURE OUR CORE VALUES QUALITY UNIQUE + CERTIFIED TRANSFORMATION DEPENDABLE + TRUSTED Raya Data Center is the first ISO/ IEC 27001 certified data center provider in Egypt from the With our ITIL compliant policies and procedures, we can help you transform your British Standard Institute (BSI) which guarantees the highest level of compliance with operations and enhance your productivity through leveraging our best practices. international standards. ADAPTABILITY VARIOUS + FLEXIBLE STREAMLINING NATURAL + DYNAMIC With our ideal workflow and cost-effective solutions, we can help you streamline your IT We deliver enterprise-level offerings to businesses of all sizes and industries: from simple operations. websites to sophisticated ERP applications, email solutions, cloud-driven platforms, security and storage services. FLEXIBILITY RESPONSIVE + RESOURCEFUL SECURITY RELIABLE+ SAFE Our team of IT experts works around-the-clock to accommodate all your changing business requirements as well as constantly shifting market needs. Our data center facility features the highest standard of disaster recovery and secure network environments that offer our customers the reliable protection that their sensitive data deserves. RESOURCES UNLIMITED + FAST Our cloud services with unlimited space, bandwidth and capacity will provide your business SUSTAINABILITY EXPERIENCED + PROFESSIONAL with appropriate resources to meet your every-day business needs and future growth. With unrivaled expertise and more than ten years of experience in the IT industry, we are committed to professional around-the-clock support: a highly skilled team of expert engineers and security personnel is at your service 24/7/365. COST- EFFECTIVENESS ORGANIZED + STRATEGIC When entrusting your data center management to our professional team, you reduce your operation cost with optimal performance, allowing you to focus on your core business and EFFICIENCY DEDICATED + SKILLFUL gain your peace of mind. Our cutting edge technology, fully redundant and fault tolerant infrastructure ensure that your business is running smoothly and operating efficiently with zero downtime. // 04 05 //
SECURED QUALITY SERVICE - GUARANTEED With a commitment to provide our customers with the highest level of data center security, Raya Data Center has successfully achieved the ISO/ IEC 27001 certification for internal process and data center information security. This certification guarantees that all your information and data are well secured in compliance with the highest international standards and are safe from any security breaches, ensuring uninterrupted business operations and business continuity. // QUALITY UNIQUE + CERTIFIED The pearl and Raya Data Center have one thing in common: They are both a certified original with premium qualities that lead the market. Every year since 2009, our professional and experienced IT team undergoes rigorous evaluation process by BSI that accredits us as an organization operating in line with worldwide security standard processes. In order to obtain the ISO/ IEC 27001, Raya has been continually committed to following very strict information security policies and procedures and has passed a complete on-site assessment prepared by our team. Raya successfully demonstrated compliance with our strict standards. Fathi El Demerdash, BSI Team Leader With a special focus on world-class standards of compliance, Raya Data Center is ITIL compliant, following a strict set of IT services management practices that focuses on aligning IT services with business needs. STRATEGIC BUSINESS PARTNERS We ve been in the technology business for more than 12 years, operating in Egypt and the Middle East. We pride ourselves for having achieved the highest levels of corporate certifications and strategic partnerships, and for culturing a team of certified engineers and IT professionals. These strategic partnerships and certifications are the cornerstone of what we offer to you, a top-notch quality service. TURN OVER TO VIEW // 06 OUR PARTNERS //
BUSINESS PARTNERS CORPORATE CERTIFICATIONS // QUALITY UNIQUE + CERTIFIED The pearl and Raya Data Center have one thing in common: They are both a certified original with premium qualities that lead the market. INDIVIDUAL CERTIFICATIONS
// SUSTAINABILITY ESSENTIAL + POWERFUL Raya Data Center s unyielding support is as powerful as the sun: An essential source that delivers around-the-clock guaranteeing the ideal ground for business growth. MANAGED HOSTING SERVICES When leaving the responsibility of your data center management to our professional team, you can focus on your core business. Based on your business size and requirements, we provide you with a customized and reliable operating environment including data center space, network, devices, operating system and application infrastructure components. From email and website hosting to customized applications, portals and e-commerce websites, customers have the option to choose from either shared or dedicated hosting solutions. Scope of Managed Hosting Services: Dedicated Hosting: Dedicated hosting solutions are designed to host resource-intensive websites or missioncritical applications hosted on dedicated hardware. Shared Hosting: Shared hosting solutions enable multiple applications to reside on shared hardware, significantly reducing your capital investment. Benefits of managed hosting services include: Reduction in capital investment and management cost. Saving hardware CAPEX, maintenance & upgrades. Technical experts to manage and proactively maintain your hosted services. Flexibility tailored to your company s needs. Guaranteed network uptime of 99.99%. Security to any operation platform. SLA for all levels of redundancy on the facility, connectivity and proactive maintenance. CO-LOCATION SERVICES For customers who have their hardware environment, our co-location services provide a comprehensive solution: our state-of-the-art data center with its high redundancy, scalability and security, along with the 24/7 support of our highly qualified IT team manages constructing, expanding or maintaining the physical structure of your data center. We also lease office space to customers so that their IT personnel can manage their hardware comfortably in our data center site. Scope of Co-location Services: Co-location: We offer our customers simple co-location services that allow them to have their data center hardware hosted in our data center while their IT personnel manage it remotely or on-site. Managed Co-location: Our managed co-location services allow our customers to focus on their competencies while our professional team manages their hardware and applications, providing them with all the necessary periodic reports. Secure Caged Services: Security is the prime importance to any data center. We provide customers with standard secure steel caging for their hardware enabled with IP surveillance to ensure that no other person has access to their information and data but their IT team. Internet Connectivity: With high flexibility and passion to meet all our customers needs from the simplest to the most complex, our co-location services offer our customers secure redundant internet connectivity for their data center environment. MPLS/ VPN: We provide our customers with MPLS VPN, managing and provisioning their intranet and extranet VPNs. With seamless integration with our customers intranets, our MPLS VPN is a platform for additional value-added IP services, including intranets, extranets, voice, multimedia and network commerce. Benefits of co-location services include: Reduction in capital investment and management cost for IT rooms / data center setup. Flexibility tailored to your company s needs. Guaranteed network uptime of 99.99%. SLA for all levels of redundancy on the facility, connectivity and proactive maintenance. Periodic Building Management Reporting System (BMS). // 08 09 //
// 10 // ADAPTABILITY VARIOUS + FLEXIBLE Raya Data Center responds to market changes like a chameleon: With a wide palette of IT solutions that can be modified to match any business need. CLOUD COMPUTING SERVICES Our cloud computing service enables you to increase capacity or add capabilities to your software applications and data storage on the fly over the internet without investing in new infrastructure, training new personnel, or licensing new software. Our cloud computing service comes in three models: Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS). Scope of Cloud Computing Services Infrastructure as a Service: Capitalizing on our top-notch data center infrastructure, you don t have to bear any large infrastructure investments anymore. We provide our customers with infrastructure as a service including virtual machines, load balancers, storage and network, all of which are hosted on the cloud. 1. Virtual Machines as a Service: Part of our infrastructure as a Service offering, we provide our customers with virtual machines as a service, allowing them to operate on multiple operating systems that can co-exist on the same machine and thus, allowing time-sharing a single computer between several single-tasking operation systems. 2. Storage as a Service: With minimum capital investment, our clients also enjoy our storage as a service, whether for their primary or secondary storage applications. With growing costs of on-premises storage, we take the burden of storage management and insulate customers from related hardware upgrade costs. 3. Load Balancers as a Service: Without a lot of effort and expense, our customers enjoy the solution of load balancers as a service to keep their businesses up and running even for websites with high traffic. With our reliable platform and great cost savings we offer our customers, our load balancers as a service support multiple protocols and algorithms with a built-in high availability. 4. Network (Switches-security appliances) as a Service: As the demands on enterprise network infrastructure continues to increase, and driven by the requirement to run multiple applications simultaneously, our network as a service fulfills the need for the required network infrastructure flexibility. We provide our clients with our network infrastructure operated on the cloud, reducing their capital investments and eliminating the need for building their own network infrastructure. 5. KVM-IP: Our KVM over IP allows our customers to control their hardware remotely across a wide area network, using the TCP/IP protocol. 6. Dedicated Firewall: We offer our customers dedicated firewalls to be customized to their security criteria, allowing them to enjoy single point of contact for both firewall and internet service. Platform and Software as a Service Our Platform and Software as a Service is an on-demand software that enables you to automate any desired process or operation without having to purchase or maintain servers and other IT infrastructure components based on a pay-as-you-go model that guarantees lower IT costs. Our pre-configured solution is customized to encompass industry-specific needs, as well as industry-specific laws and regulations. 1. Applications as a Service: With accounting, collaboration, CRM, management of information systems and ERP becoming indispensable applications to any business, our applications as a service offers our customers all the necessary applications with payment flexibility without having to incur large start-up costs and license purchase. 2. Testing Environment as a Service: Quality, today, is a critical component of business-critical or customer facing applications. Our Testing Environment as a Service facilitates shared, multitenant use of computing resources, while leveraging standardized and highly efficient test methodologies addressing security, reliability and manageability and catering to continuous cost pressures, higher transparency, certainty of outcomes and service level compliance, leveraging load and stress test tools. 3. Email / Web Hosting as a Service: For small and medium-sized companies who aim to reduce their start up costs, we offer advanced premium email solutions provided on the cloud. Our email/ web hosting as a service allows you and your organization to access your email whenever and wherever you need to. With an auto-set up tool, your email accounts are instantly detected and configured. Benefits of cloud computing services include: Reduction of capital investment and Total Cost of Ownership (TCO). Pay-as-you-go model. High scalability of capacity according to the network load. Quicker start-up time without the need to purchase hardware or software licenses and long deployment. SLA for all levels of redundancy & highest level of security. 11 //
DISASTER RECOVERY SERVICES Our disaster recovery service ensures that your business never has to face a catastrophic loss and downtime of systems. Today, one second of business downtime could mean the loss of millions of pounds and most importantly customers trust, a challenge companies can t afford to overlook. Our disaster recovery service guarantees that you have the IT and technology systems that support your business functions midst of disruptive events, ensuring that your business continuity is not compromised under any unforeseen crises. We provide a solid replication product to manage replication processes, and an effective and efficient Wide Area Network (WAN) that enables those processes to be accomplished successfully. Scope of Disaster Recovery Services: Application Disaster Recovery: Having an application disaster recovery plan is part of a complete disaster recovery and business continuity plan of an organization. Our application disaster recovery service provides customers with the assurance that their database, network, server and telecommunications are always safe and are never lost in case of any unforeseen crises or loss of data on their side. From activation to restoration of your applications in case of business interruption, our application disaster recovery ensures that your business continues operations smoothly and all your data and information is restored in no time. Infrastructure Disaster Recovery: Disaster recovery plans are becoming a key part of a company s overall IT planning process to ensure continuous availability of the company s critical infrastructure at all times. Should a hardware failure occur, our customers applications can be launched on our disaster recovery infrastructure in a matter of minutes. We provide our customers with the IT personnel, process and technology components efficiently handle a contingency scenario by facilitating recovery to normal services and continue processing daily transactions. Benefits of Disaster Recovery Services: Ensure continued operations and avoids business interruption even when a disaster occurs. Improve organizational resilience to extreme adverse conditions. Provide you with a back-up of information and documents if the original is destroyed. Reduce the need for decision making when disaster happens. Minimize financial loss in case of extreme disastrous conditions. // SECURITY RELIABLE + SAFE Raya Data Center s secure infrastructure is like the shell of a nautilus: Intricate yet powerful construction keeps the servers and data perfectly safe. // 12
// EFFICIENCY DEDICATED + SKILLED Busy as a bee, Raya Data Center s servers work around-the-clock: Our resources serve your business with zero down time and fully redundant infrastructure. PROFESSIONAL SERVICES With unrivaled expertise and more than ten years of experience in the IT and data center industry, our dedicated team of IT experts offers its professional services for data center audits and compliance with standard certificates. In addition, our professional services include the management of information and IT applications including Oracle, Microsoft, and SAP ERP solutions, Microsoft message collaboration and portal services, information security or Cisco professional services, VMware or Sun administration. Scope of Professional Services DC Audit (TIA 942): We provide customers with DC Audit (TIA 942) that assesses our customers data center compliance with the ANS-TIA-942 standard. With better design and procedures in place, our DC Audit (TIA 942) allows customers to build a data center that addresses business continuity issues right from the start and that has short, medium and long term improvement plans. DC Audit Health & Safety: Our DC Audit Health & Safety is an in-depth audit of data centers for compliance with EU Directives on health and safety at work and access for the disabled, covering all the major requirements for correct operations and improvement programs. Our DC Audit Health & Safety includes but is not limited to fire risk assessment, safe use of electrical equipment and physical site security. DC Audit Business Continuity: Our DC Audit Business Continuity offer in-depth audit of computer rooms and data centers, ensuring our customers data centers are in compliance with the AMS-IX, ISO 27001 and PCI-DSS standards. Using the practical experience derived by Capitoline from auditing and designing data centers around the world, we provide our customers with an in-depth audit, covering all the major requirements for correct operation, best practice and improvement programs. The audit includes but not limited to assessment of architectural issues, power train analysis, data cabling and containment report, as well as building management system report. DC Energy Audit: DC Energy Audit is our in-depth audit of data centers for compliance with the EU Code of conduct on data centers through compliance by analysis of energy readings. We compare our customers site to EPA standard industry model and rating system, as well as advise on monitoring according to the EU CoC, ISO50001 & EN 16001. Security Services: ISO 27001 Consultancy, Security Assessment, Penetration Testing: Our security services help our customers identify security and privacy risks, compare current state security to desired state and best practices and provide recommendations for improving our customers security posture. It includes 27001 consultancy, security assessment & penetration testing, allowing customers to gain an in-depth understanding of the current state of their systems security controls. DC Electromechanical Consultancy: Our electromechanical consultancy includes a full-fledged assessment of our customers electromechanical environment including customers cooling, electrical power supply, networks and light current systems. Our consultancy service ensures that our customers data center electromechanical system is operating efficiently and is risk-free. DC Professional Cleaning: We provide our customers with data center cleaning services that guarantee that our customers data centers are clean to maintain the health of their personnel, hardware and environmental aesthetics. This cleaning process is essential to keep our customers data center running at peak performance. Our cleaning services include exterior hardware cleaning, tops of floor cleaning and under raised-floor Website Development: Today, websites are the backbone of any business, and its user-friendliness is its success factor. We provide customers with website development services that allow their clients and users to enjoy a user-friendly and easy-to-navigate website. Combining our solid webdevelopment experience, technical expertise and profound knowledge of latest industry we offer our customers web development services from static and simple website to e-commerce websites. Benefits of Professional Services: Professional Data Center Audits against TIA 942 data center Tier standards, helping customers build their data centers to meet operation efficiency from day one. Server monitoring with automated alerts, custom monitoring available for customer services, customized escalation procedures from custom services and centralized event monitoring, logging & reporting. Network audit and health checks, technical consultancy, upgrade solutions, performance tuning, regular satisfaction surveys, assessment and staging phases. Management of IT operations with guaranteed security. Security audits, assessments, and penetration testing and compliance with ISO 27001 for ISMS. Latest technology updates. Increased performance and security through optimized integration between your infrastructure and application. 15 //
OUTSOURCING SERVICES: (IN & OUT - SOURCING) IT support and helpdesk operations can be a daunting and expensive task. Our outsourcing services allow our customers to contract their IT functions and operations to us in order to concentrate on their core business without the headache of hiring, training and managing an IT team. This way, customers are able to pay only for the services they need whenever they need them, while directing their money and resources towards improving the core aspects of their operations. Based on our customers needs, our outsourcing services include having our professional IT personnel either on our customers site or having them manage their IT environment remotely while located in our headquarters. Scope of IT Outsourcing: User Support: We offer our customers helpdesk and IT support that provides users with the technical assistance needed and troubleshoots computers, allowing users to have a single point-of-contact to receive help on various computer issues. With a full-fledged ticketing system, our customers can focus on their business operations while having our IT professionals handle all day-to-day IT problems. Server Support: Servers are the lifeblood of your business network. With profound expertise in server setup, installation, diagnosis, repair and maintenance, we manage our customers servers including server hardware and software configurations. Network Support: From routers and switches to firewalls and cabling, we provide our customers with network support that ensures that your network is never down. Our IT professionals whether on-site or remotely- ensure that all our customers users are not facing any network trouble. Benefits of IT Outsourcing: Reduction of day-to-day operation, training & labor cost. Focus on core competencies and business operations. Management of IT operations with guaranteed security. Capitalizing on highly experienced domain team while reducing labor and training cost. SLA for response and repair time (24/7/365). Flexibility in choosing and/or omitting the IT services that you need whenever you need them. // COST EFFECTIVENESS ORGANIZED + STRATEGIC Raya Data Center operates like a colony of ants: We divide the labor and function as a unit so that our clients can enjoy the highest level of cost efficiency & productivity. // 16
RAYA DATA CENTER // AT A GLANCE // Location Headquarters in 6th of October // Certification ISO/ IEC 27001:2005, ITIL Compliant // Disaster Recovery A fully equipped disaster recovery site in Maadi Park // Power Systems 2N redundant emergency diesel generators 2N hot-standby UPS connection to provide continuous power supply with A/B configuration at rack level // Connectivity Two fiber optics connections from two different exchanges Copper connection Broadband wireless connection // Security Access control system (biometric and card readers) CCTV system: cameras in all exterior and interior locations and entrances with real time monitoring console, recording and archiving Fire Alarm and Fire Fighting System FM 200 Emergency Lighting and Exit Signage // Climate Control N+1 redundant cooling system High heat absorption capacity Air quality control Support for high-density blade racks // Building Management System Managing 27 systems in one portal to proactively monitor/control data center facility // Dedicated teams Network Operations Center team (NOC) Maintenance team Security team // Maintenance All our data centers are regularly maintained through proactive SLA-based maintenance service contracts 19 //
RAYA DATA CENTER Raya Building, 26th of July Street, El Motamayez District, 6th of October T +(202) 3827 6500 M +(20) 10 6660 0099 F +(202) 3827 6001 E info@rayadatacenter.com I www.rayadatacenter.com