Server Based System Requirements Database Server Component / Number of users 1-10 Users 11-25 Users 28-50 Users Processor Recommended 4 Cores 6 Cores 8 Cores Processor Minimum 2 Cores 4 Cores 6 Cores Memory / RAM - Recommended 8 GB 16 GB 24-32 GB Memory / RAM Minimum 4 GB 8 GB 16 GB Disk Configuration Raid 1 or Raid 5 Hard Drive - Total Storage 500GB SAS 1TB SAS (15k) Windows Server 2008 or 2012 1.5TB SAS (15k) Operating system Network Card / Ports (1000Mbps) 2 NIC, 1 port each 2 NIC, 1 port each 2 NIC, 2 ports each Backup Solution Internet connectivity Back up on external hard disk, tape or NAS. (Online / offsite backup is recommended.) Server must be connected to the internet via high-speed internet connection. Citrix / 2X / Terminal Server (For multiple locations) Component / Number of users 1-10 Users 11-25 Users 28-50 Users Processor Recommended 4 Cores 6 Cores 8 Cores Processor Minimum 2 Cores 4 Cores 6 Cores Memory / RAM - Recommended 8 GB 16 GB 24-32 GB Memory / RAM Minimum 4 GB 8 GB 16 GB Disk Configuration Windows Server 2008 or 2012 Hard Drive - Total Storage 160 GB 250 GB Windows Server 2003 or 2008 250 GB Operating system Network Card / Ports (1000Mbps) 2 NIC, 1 port each 2 NIC, 1 port each 2 NIC, 2 ports each Backup Solution Back up on external hard disk, tape or NAS. (Offsite backup is required. Internet connectivity Business Class Broadband Internet connection with 150 KBPS bandwidth per user required for online services. 1. Solid State Drives (SSD) will provide a performance boost over HDD (can be combined with slower bulk storage)
2. Drive capacity requirements increase with scanning and imaging storage needs. 3. RAID 5 or RAID 10 recommended for maximum performance and redundancy. 4. Current Gen Intel Xeons are recommened. 5. Standard requirement for internet service: Static IP required, Latency: Minimum 50ms latency round trip on a standard ping packet. Packet Loss: Less than 1%. Patient Portal Processor 2 Cores 4 Cores Memory / RAM 2 GB 4 GB Hard Drive 80 GB 150 GB Operating System Windows 7, Server 2008 or 2012 Windows Server 2008 or 2012 Internet Connectivity Broadband Internet connection with Broadband Internet connection with static IP static IP address address Network Card / Ports (1000Mbps) 2 NIC, 1 port each 2 NIC, 1 port each Sybase license Sybase license is required to allow Web Server to connect to IMS DB server Workstations Workstations (Desktop / Laptop / Tablet PC) High-usage Workstations8 (Provider workstations, critical task workstations) Processor Intel i5, 2.70 GHz+ Intel i7, 2.40 GHz+ Memory / RAM 4 GB 6 GB Hard Drive 120 GB 250 GB Operating System Windows 7, 8, 8.1 Windows 7, 8, 8.1 Network Card 100 Mbps 100 Mbps Wireless Network Card (WiFi) 802.11G or higher 802.11G or higher Network Wired Network 100 Mbps Ethernet or higher 1000 Mbps Ethernet or higher Wireless (WiFi) 802.11G or higher 802.11N or higher Router / Firewall Secure encrypted connectivity for communication between facilities is required using an IPsec VPN enabled router. Ports The following outbound ports are used for sending and receiving claims: ENS Professional: 3566 ENS Institutional: 22 AVAILITY: 9922 REALMED: 22 1. Scanning, Dragon dictation, word processing workstations are considered high-usage workstations.
2. The following can contribute to system slowness: Firewall/Antivirus Software (even if virus scan is not running, it will scan each file that is downloaded and opened or scanned and saved); insufficient RAM Memory; Hard Drive Encryption; Multiple Network Switches; Slow Network/More traffic on network; Low space on System partition or working partition. Peripherals Printers Printer Label Printer Rx Printer Scanning and Imaging PCL5 or higher compatible network printer (All-in-one devices should not be used as a scanner, but, can be used for printing.) Note: shared printers are not supported. DymoLabelWriter 400/450 Note: Single ribbon only, double ribbon not supported. DymoLabelWriter 400/450 Turbo Note: Single ribbon only, double ribbon not supported. Brother laser jet 2170N Network printer (To use with non-padded Rx scripts). If you would like to print Rx pads. Scanner Any Twain Compatible scanner is compatible with IMS. We recommend the following: Medium-sized organization or single-department application: Fujitsu fi-6130 or fi-6230 sheet-fed scanners Larger organizations: Fujitsu models: fi-6140, fi-6240 or fi-5530c2 sheet-fed scanners Card Scanner Signature Pad Web Camera Docket Port DS687 (Duplex) Docket Port PS467 (Simplex) *Duplex is preferred. For use with locally hosted server: Topaz model: T-LBK755SEBH or T-LBK750SEBH Topaz SignatureGem SE 4X5 Topaz SignatureGem SE 4X3 Topaz SignatureGem SE 4X3 TM-LBK755-BHSB For use with remotely hosted server: Topaz model: T-LBK755SEBH or T-LBK750SEBH o Requires serial cable kit. Topaz part number: A-CSA4-2 o Note: If disconnecting pad from USB power port, reconnect it to same USB power port. Branded Webcam, USB 2.0 or higher
Barcode Scanner Credit Card Swiper Medical devices Vital Signs EKG Spirometry Software Remote Scan Software Fax Server and Check-in Kiosk IMS Fax Server Symbol LS Series General Purpose Bar Code Scanner Tested Model: Symbol LS2208 IDTECH Model: IDMB-334133B Welch Allyn - Spot Vital Signs Lxi Midmark Midmark Midmark, KOKO May be required to enable scanning in remote hosted / SaaS environment Setup instructions: It will occupy one LAN Port of your network. So it needs to be placed where a fax line jack and a network/lan jack are available. The fax server requires a dedicated analog fax line. (no line sharing with credit card, voice, etc.) Auto Check In Kiosk Network Router / Firewall Wireless Any touch screen which can simulate mouse/keyboard input via touch will work fine. Tested Models: PT1710MX 17-inch touch screen monitor, HP Touch Smart series Discretion of local IT technician For better performance we recommend gigabit switches and routers. Hardwiring your office to the internet is always the best solution. However, if you seek the convenience of wireless PCs, you do have the option of using them through a Terminal Services connection. Setting up a simple remote connection will give you the flexibility of wireless internet with the dependability of a hardwired connection. Please ask our team for more details about how to set this up.
Best Practices for Backup You are responsible for backing up your data. If you lose your data, recovery may be difficult and costly. Backing up your data is the best thing you can do to protect your office s data, your patients data, and to preserve your paperless environment. Your understanding of the backup process is crucial to a successful backup. Although Fox Meadows customer support initially sets up the scheduled backup of files onto your local server, they are not responsible for taking that second step. This is your responsibility. We strongly encourage that you hire a network professional to handle your backup procedures. Have a qualified IT technician contact Customer Support immediately to create a backup plan. Backing up your data will only take a few minutes of your time, and it s worth the effort. Remember, it is your responsibility to make sure this is done daily.