Q1 How would you rate the service you have so far received from the practice? Answered: 135 Skipped: 0 Excellent Very Good Good Poor Very poor Excellent Very Good Good Poor Very poor 33.33% 45 39.26% 53 23.70% 32 2.96% 4 0.74% 1 Total 135 1 / 21
Q2 How did you book your most recent appointment at the practice? Answered: 133 Skipped: 2 At reception desk online By telephone With doctor or nurse at... Other (please specify) At reception desk online By telephone With doctor or nurse at previous appointment Other (please specify) 23.31% 31 11.28% 15 61.65% 82 1.50% 2 2.26% 3 Total 133 2 / 21
Q3 How would you like to book appointments in the future? Answered: 133 Skipped: 2 At reception desk Online By telephone With doctor or nurse at... Other (please specify) At reception desk Online By telephone With doctor or nurse at previous appointment Other (please specify) 20.30% 27 58.65% 78 63.16% 84 12.03% 16 2.26% 3 Total Respondents: 133 3 / 21
Q4 How far in advance would you prefer to book a routine appointment? (routine appointment is for a health care problem that is not considered urgent.) Answered: 133 Skipped: 2 On the day A day or two in advance Up to a week in advance More than a week in advance Other (please specify) On the day A day or two in advance Up to a week in advance More than a week in advance Other (please specify) 13.53% 18 34.59% 46 42.11% 56 20.30% 27 1.50% 2 Total Respondents: 133 4 / 21
Q5 Is it important to you to see your preferred doctor for routine appointments? Answered: 133 Skipped: 2 Not at all Slightly important Important Very important Not at all Slightly important Important Very important 27.07% 36 27.07% 36 27.07% 36 18.80% 25 Total 133 5 / 21
Q6 What would be your preferred time for a routine appointment with a doctor? Answered: 133 Skipped: 2 06:00-08:00 Monday to... 08:00-12:00 Monday to... 12:00-14:00 Monday to... 14:00-18:00 Monday to... 18:00-20:00 Monday to... Weekends 06:00-08:00 Monday to Friday 08:00-12:00 Monday to Friday 12:00-14:00 Monday to Friday 14:00-18:00 Monday to Friday 18:00-20:00 Monday to Friday Weekends 18.80% 25 27.82% 37 6.02% 8 18.80% 25 37.59% 50 33.08% 44 Total Respondents: 133 6 / 21
Q7 For quick access to a GP what would you prefer? Answered: 133 Skipped: 2 A phone consultation... A walk in system, wher... A same day appointment Skype consultation Other (please specify) A phone consultation which might result in advice or an appointment being made A walk in system, where you turn up and sit and wait to be seen A same day appointment Skype consultation Other (please specify) 38.35% 51 31.58% 42 52.63% 70 6.77% 9 0.75% 1 Total Respondents: 133 7 / 21
Q8 The government standard for GP appointment length is 10 minutes long. How long would you like an appointment to be? Answered: 133 Skipped: 2 20 minutes 15 minutes 10 minutes 05 minutes 20 minutes 15 minutes 10 minutes 05 minutes 15.04% 20 45.86% 61 38.35% 51 0.75% 1 Total 133 8 / 21
Q9 How do you rate the clarity of our appointment system? Answered: 133 Skipped: 2 Excellent Very Good Good Poor Very Poor Other (please specify) Excellent Very Good Good Poor Very Poor Other (please specify) 15.79% 21 36.84% 49 33.08% 44 7.52% 10 4.51% 6 3.76% 5 Total Respondents: 133 9 / 21
Q10 What is your preferred gender for a GP? Answered: 133 Skipped: 2 Male Female Do Not Mind Male Female Do Not Mind 6.77% 9 24.06% 32 69.17% 92 Total 133 10 / 21
Q11 Please could you indicate your preferred means of advice / consultation? Answered: 133 Skipped: 2 Face to face Telephone conversation Telephone message Skype Email 0 1 2 3 4 5 6 7 8 9 10 Most Desirable Desirable Moderate Least Desirable Total Weighted Average Face to face 90.70% 117 8.53% 11 0.78% 1 0.00% 0 129 1.10 Telephone conversation 10.78% 11 66.67% 68 14.71% 15 7.84% 8 102 2.20 Telephone message 5.43% 5 21.74% 20 31.52% 29 41.30% 38 92 3.09 Skype 7.61% 7 15.22% 14 21.74% 20 55.43% 51 92 3.25 Email 4.35% 4 18.48% 17 25.00% 23 52.17% 48 92 3.25 11 / 21
Q12 Would you be happy to receive advice from a doctor via a receptionist on duty? Answered: 129 Skipped: 6 Yes No Yes No 47.29% 61 52.71% 68 Total 129 12 / 21
Q13 How helpful do you find the receptionists at the surgery? Answered: 130 Skipped: 5 Very helpful Fairly helpful Not at all helpful Other (please specify) Very helpful Fairly helpful Not at all helpful Other (please specify) 63.85% 83 30.00% 39 5.38% 7 3.85% 5 Total Respondents: 130 13 / 21
Q14 For urgent appointments would you be happy to be initially seen by a specialist trained nurse who can prescribe? Answered: 129 Skipped: 6 Yes No Yes No 86.82% 112 13.18% 17 Total 129 14 / 21
Q15 How easy is it to schedule urgent appointments with a doctor when you're ill? Answered: 126 Skipped: 9 Extremely easy Very easy Moderately easy Slightly easy Not at all easy Extremely easy Very easy Moderately easy Slightly easy Not at all easy 19.84% 25 29.37% 37 27.78% 35 9.52% 12 13.49% 17 Total 126 15 / 21
Q16 Overall, how often do you wait more than 15 minutes to see your doctor after arriving for your appointment. Answered: 128 Skipped: 7 Rarely Occasionally All the time Other Rarely Occasionally All the time Other 37.50% 48 49.22% 63 13.28% 17 0.78% 1 Total Respondents: 128 16 / 21
Q17 What is your preferred response time for routine advice? Answered: 132 Skipped: 3 6 Hours 12 Hours 24 Hours 48 Hours 0 1 2 3 4 5 6 7 8 9 10 Preferred Satisfactory Moderate Less Satisfactory Unsatisfactory Total Weighted Average 6 Hours 83.64% 92 11.82% 13 3.64% 4 0.00% 0 0.91% 1 110 1.23 12 Hours 28.89% 26 58.89% 53 5.56% 5 3.33% 3 3.33% 3 90 1.93 24 Hours 12.22% 11 33.33% 30 30.00% 27 13.33% 12 11.11% 10 90 2.78 48 Hours 2.63% 2 14.47% 11 18.42% 14 23.68% 18 40.79% 31 76 3.86 17 / 21
Q18 Male or female? Answered: 116 Skipped: 19 Male Female Male Female 27.59% 32 72.41% 84 Total 116 18 / 21
Q19 Age Group? Answered: 125 Skipped: 10 0-16 17-25 26-40 41-60 61-74 75+ 0-16 17-25 26-40 41-60 61-74 75+ 1.60% 2 5.60% 7 44.80% 56 36.00% 45 8.80% 11 3.20% 4 Total 125 19 / 21
Q20 Ethnicity Answered: 125 Skipped: 10 White British White Irish White other White and Black Caribbean White and Black African White and Asian Indian Pakistani Bangladeshi Caribbean African Black Other Chinese Other Ethnic Category Prefer Not to Say White British White Irish White other 54.40% 68 3.20% 4 16.00% 20 20 / 21
White and Black Caribbean White and Black African White and Asian Indian Pakistani Bangladeshi Caribbean African Black Other Chinese Other Ethnic Category Prefer Not to Say 5.60% 7 0.80% 1 2.40% 3 2.40% 3 0.80% 1 0.00% 0 4.80% 6 3.20% 4 0.00% 0 0.80% 1 0.80% 1 4.80% 6 Total 125 21 / 21