Exercise Chimera Report

NOT PROTECTIVELY MARKED Exercise Chimera Report Cornwall Council business continuity exercise Exercise date: 30 March 2011 Report Date: 3 June 2011 V1.4 Final Emergency Management Service

Contents Executive Summary 3 Exercise Chimera Recommendations 4 1. Introduction 8 2. Exercise Scenario 9 3. Exercise Aim and Objectives 10 4. Exercise Format 11 5. Exercise Evaluation 12 6. Lessons Identified and Recommendations 13 6.2 What did not go well and needed further development 13 6.3 What went well 13 6.4 The most important things learned 15 6.5 Recommendations for future planning of such an event 17 Summary 18 Acknowledgements 19 APPENDICES A. Exercise Chimera Participant evaluation 20 B. Exercise Chimera Delegate Table Arrangement 21 C. Exercise Chimera Participant List 22 Exercise Chimera Report Exercise date: 30 March 2011 2

Executive Summary Exercise Chimera was a Cornwall Council internal business continuity exercise held on the morning of 30 March 2011 in the Emergency Centre, New County Hall. It was designed and delivered by the Emergency Management Service with assistance from representatives from each participating critical service. It took the form of a seminar style exercise with no live play. The opportunity to consider staffing and other issues affected by a serious, widespread human influenza pandemic was provided to the following participating services: Cornwall Fire and Rescue Service Emergency Management Service Registration Service Sheltered Housing Service Lifeline Contact Centre Information Services Legal Services Planning and Regeneration Service Human Resources Property Services Communications Team Duty Director x 2 The exercise highlighted three main points concerning inter-service communications: 1. The need for greater inter-service working both during business continuity planning and the management of emergencies. 2. Business continuity arrangements are fairly robust but services need to share throughout their teams a greater awareness of what they have put in place. 3. Many managers and staff assume they can relocate to different premises around the county but this is not always possible. To ensure that alternatives and arrangements are clear in their service business continuity plans, Critical Service plan owners need work more closely with: a. Information Services with regards the networked connections in possible alternative premises, b. Property Services with regards to which premises have back up power facilities and how other services can access premises that might have been closed to the public during an emergency but could be used as an alternative base out of which staff can work. Feedback from the exercise was positive and it achieved its stated aim to validate the Corporate Leadership Team and Cabinet approved Cornwall Council Emergency Management and Business Continuity Plan as well as the business continuity plans of those services involved in the exercise. Exercise Chimera Report Exercise date: 30 March 2011 3

Exercise Chimera Recommendations The following recommendations have fallen out of section six of this document Lessons Identified. Recommendation Number R1 R2 R3 Lesson identified descriptor Inter-service liaison Use of jargon Testing and updating business continuity plans Recommendation It is recommended that all critical services consider and include in their business continuity plan, services from which they might need support. This might also include putting mutual aid arrangements in place or updating or developing service level agreements between services which are not already in place. It is recommended that a line is added to the Cornwall Council Incident Management Agenda to prompt the chair to remind all representatives at the meeting to refrain from using acronyms and jargon. It is recommended that the Contact Centre business continuity plan is reviewed and more detail is added. Responsibility Business Continuity Plan owners Emergency Management Service Contact Centre Business Continuity Plan Owner R4 R5 Testing and updating business continuity plans Testing and updating business continuity plans It is recommended that Sheltered Housing / Lifeline involve other services such as Adult Care and Support and the Contact Centre as well as private companies such as Taylors in their business continuity planning and include these arrangements in their business continuity plans. It is recommended that all business continuity plan owners put in place a procedure to ensure that their service reviews their business continuity plan and arrangements at least annually. Sheltered Housing/Lifeline Business Continuity Plan owners Business Continuity Plan owners Exercise Chimera Report Exercise date: 30 March 2011 4

Recommendation Number Lesson identified descriptor Recommendation Responsibility R6 Testing and updating business continuity plans It is recommended that Cornwall Fire and Rescue Service ensure that all officers have a working knowledge of the Fire business continuity plans and strategy. Cornwall Fire and Rescue Service R7 The Silver meeting It is recommended that the Cornwall Council Incident Management Agenda in the Duty Director Aide Memoire section of the Emergency Management and Business Continuity Plan is updated to include additional agenda items: Media Offers of Spare Capacity(i.e. who have staff and resources which could be used to support other services). Emergency Management Service R8 The Silver meeting It is recommended that Human Resources build into the Human Resources Emergency Management Strategy a procedure for collating Offers of Spare Capacity through the Human Resources Help Desk. Human Resources R9 Cornwall Council Managing Excess Deaths Plan It is recommended that Cornwall Council Managing Excess Deaths Planning is resumed and the plan completed. Emergency Management Service R10 Use of alternative premises including IT and back up power in emergencies It is recommended that, during an emergency which might affect the use of premises, Property Services provide a member of staff to co-ordinate premises requirements including access. Property Services Exercise Chimera Report Exercise date: 30 March 2011 5

Recommendation Number Lesson identified descriptor Recommendation Responsibility R11 Use of alternative premises including IT and back up power in emergencies It is recommended critical service plan owners work more closely with Information Services, in order to establish which services currently operate out of which premises, the networked connections within these locations and agree alternatives which can be included in business continuity plans. Business Continuity Plan owners and Information Services R12 Use of alternative premises including IT and back up power in emergencies It is recommended that services which work out of offices which use the Remote Access System to connect to the network as well as services who rely on the ability to work from home, need to include in their business continuity plans what they would do if the Remote Access System (homeworking) was lost for up to two days. Business Continuity Plan owners R13 Use of alternative premises including IT and back up power in emergencies It is recommended that business continuity plan owners liaise with Property Services to obtain information about how they might access premises that they might use in emergencies. Plan owners can then incorporate this information into their business continuity plans. Business Continuity Plan owners and Property Services R14 Use of alternative premises including IT and back up power in emergencies It is recommended that Property Services develop a document which provides information about which council premises have back up power supplies, what type of fuel they use and for how long these premises (part or whole) can be maintained on these back up power supplies. This information can then be shared with business continuity plan owners to inform their service delivery arrangements. Property Services and Business Continuity Plan Owners Exercise Chimera Report Exercise date: 30 March 2011 6

Recommendation Number R15 R16 R17 Lesson identified descriptor Protected SIM cards Children, Schools and Families Extranet Length and pace of the exercise Exercise planning Recommendation It is recommended that that critical Lifeline mobiles have the MTPAS (Mobile Telephone Privileged Access System) SIM (Subscriber Identity Module) cards installed to ensure that, should there be a large increase in mobile telephone usage or all the mobile networks be switched off for general use during an emergency, key mobile phones could still be used by staff who undertake life saving roles. It is recommended that Information Services explore the possibilities of extending the use of the Children, Schools and Families Extranet to other staff in emergencies in order that managers could efficiently communicate with staff working at home. It is recommended that that all Emergency Management Officers who develop exercises are aware that the Exercise Controller should set and adhere to deadlines at least three months before an exercise of this type so that an appropriate room can be sourced and there is adequate time to develop sufficient injects. Responsibility Emergency Management Service Information Services Emergency Management Service R18 Future exercises It is recommended that that this exercise format is used to test business continuity plans during future exercises. Emergency Management Service R19 Future exercises It is recommended that critical services that were unable to take part in Exercise Chimera take part in future exercises or run there own exercises in order to test their business continuity arrangements. Critical Service Plan Owners Exercise Chimera Report Exercise date: 30 March 2011 7

1. Introduction 1.1 Exercise Chimera, the Cornwall Council business continuity exercise, took place on 30 March 2011 between 0930 and 1300 in the Emergency Centre, New County Hall. It was the next step following the December 2010/January 2011 Business Continuity Workshops, which assisted critical services with the development and validation of their business continuity plans. 1.2 Planning for this exercise commenced in January 2011. The date and scenario were set and Directorate Emergency and Business Continuity Champions were asked which services in their directorate wanted to and were able¹ to participate in and provide an exercise planner for this exercise. 1.3 The Exercise Controller Sharon Clapton, developed the exercise aim, objectives and basic scenario as well as the generic issues with which the services would deal during the exercise. 1.4 One representative from each playing service attended Exercise Planning Team meetings to develop the exercise as a whole whilst also: providing service specific objectives that their service wished to achieve by participating in the exercise, sourcing participants from their service to play in the exercise and, devising service specific issues for their players to deal with during the exercise. 1.5 Exercise assumptions were that all services used current emergency response plans, strategies and policies. It was assumed that all services had access to the relevant plans to which they need to refer during the planning for and the exercise itself; i.e. their specific Cornwall Council critical service business continuity plans and arrangements and the corporate Cornwall Council Emergency Management and Business Continuity Plan. ¹ At the time of the planning for and the exercise, some critical services were involved in a complete organisational restructure. Therefore, their business continuity plans were in a state of change to reflect the changes in their service. Business Continuity workshops will be offered to these services to assist them in the re-development and validation of their business continuity plans. Exercise Chimera Report Exercise date: 30 March 2011 8

2. Exercise Scenario 2.1 The catalyst for the Cornwall Council service delivery issues was based around a human influenza pandemic. The pandemic in the scenario was widespread throughout the county and country affecting services, their suppliers, contractors and the infrastructure. Specific detail was developed by the Exercise Planning Team and the scene was set in the introduction to the exercise. The focus of the exercise was around staffing and related issues. 2.2 The scenario of a human influenza pandemic was chosen because experts agree that there remains a high probability of another human influeza pandemic occurring, and this probability is unchanged, regardless of the timing of the recent swine flu pandemic. (Extract from the National Risk Register 2010) 2.3 Influenza pandemics are natural phenomena that have occurred from time to time for centuries including H1N1 (Swine Flu) in 2009 and three times in the last century. The symptoms are similar to those of seasonal influenza but may be significantly more severe. Influenza pandemics arise as a result of new influenza viruses that are markedly different from recently circulating influenza viruses which means that few people, if any, have immunity. As a result of rapid spread from person to person, pandemics have significant global human health consequences. In addition to the severe health effects, a pandemic is also likely to cause significant wider social and economic damage and disruption. 2.4 The most notable influenza pandemic of the last century occurred in 1918 19 and is often referred to as Spanish flu. It caused serious illness, an estimated 20 40 million deaths worldwide (with peak mortality rates in people aged 20 45) and major disruption. In the UK alone there were an estimated 228,000 additional deaths. While the pandemics in 1957 and 1968 (often referred to as Asian and Hong Kong flu respectively) were much less severe, they also caused significant illness levels mainly in the young and the elderly and an estimated 1 4 million deaths worldwide between them. At the time of writing, the impacts of the H1N1 pandemic are still being felt. To date the H1N1 virus has generally caused mild disease but has caused more severe disease in some people. 2.5 It is impossible to forecast the exact timing of the next human influenza pandemic or the precise nature of its impact but normal life is likely to face wide social and economic disruption; significant threats to the continuity of essential services; lower production levels; shortages; and distribution difficulties. Note: Facts and figures above are taken from the National Risk Register 2010. Exercise Chimera Report Exercise date: 30 March 2011 9

3. Exercise Aim and Objectives 3.1 AIM To validate the Corporate Leadership Team and Cabinet approved Cornwall Council Emergency Management and Business Continuity Plan as well as the business continuity plans of those services involved in the exercise. 3.2 OBJECTIVES 3.3 Exercise Objectives To validate the business continuity arrangements of the critical services involved in the exercise. To test Duty Director participation and Cornwall Council incident management section of the Cornwall Council Emergency Management and Business Continuity Plan To assist in the development of the Cornwall Council Human Flu Strategy. 3.4 Service Specific Objectives 3.4.1 Fire & Rescue Service To validate the Cornwall Fire & Rescue Service Business Continuity Strategy. To validate all Fire & Rescue Service critical service business continuity plans. 3.4.2 Registration Service To validate the Registration Service Business Continuity Plan. To ascertain if there are areas which need to be improved. To assist in planning for a potential flu pandemic. 3.4.3 Sheltered Housing Service/Lifeline To test and validate the business continuity plans of the Sheltered Housing and Lifeline services. To identify any gaps within the existing plans and documents. To test the business continuity plan links and relationships between the Sheltered Service and Lifeline Service. Exercise Chimera Report Exercise date: 30 March 2011 10

3.4.4 Information Services To validate the IS Service Desk Business Continuity Plan. For the participants to develop a wider understanding of how other services react in similar circumstances. 3.4.5 Legal and Democratic Service To inform the Legal and Democratic Service business continuity plan. 3.4.6 Planning and Regeneration Service To test the business continuity arrangements for the critical areas of the Planning and Regeneration Service. 3.4.7 Contact Centre To test the current business continuity arrangements in place for the Contact Centre, if large numbers of staff are absent. To test the current business continuity arrangements in place for the Contact Centre, if call volumes increase. To assist in the development of the Shared Service business continuity plans. 4. Exercise Format 4.1 Exercise Chimera was run as a Seminar Exercise. The emphasis was on problem identification and solution finding more so than decision making. 4.2 Exercise Chimera was an internal Cornwall Council exercise participated in by only those services mentioned in this document. There was no live play and no media participation. 4.3 The exercise was managed from Exercise Control by the Exercise Controller through the use of Umpires and Directing Staff. The representative from each service who was a member of the Exercise Planning Team acted as Umpire for the team from their service; facilitating the situations arising/injects for that delegate table. 4.4 This seminar exercise ensured that delegate teams discussed and, where possible, dealt with issues affecting their service. During the last 45 minutes of the exercise, a representative from each delegate group presented the status of their service delivery and any issues at a Cornwall Silver meeting, excellently chaired by a Duty Director Michael Peters. A hot debrief of any urgent issues and lessons identified followed, then the exercise was closed. Exercise Chimera Report Exercise date: 30 March 2011 11

5. Exercise Evaluation 5.1 Members of the exercise planning team were allocated the role of umpire to a table of delegate players from their service. All umpires received a briefing prior to the exercise and an Umpire Comment Form on which to offer their observations. 5.2 A hot debrief session was carried out immediately after the conclusion of the Silver meeting and any urgent issues and lessons identified were discussed. 5.3 In the afternoon, following the exercise, all 42 participants (including players, directing staff and umpires) were asked to return an emailed feedback form, by Wednesday 6 April, on which they could make comments with regards to their role in the exercise, on what they thought: 1. did not go well and needed further development, 2. went well, 3. the most important thing they had learned, and 4. recommendations for future planning of such an event. 20 feedback forms or individual comments and recommendations were received. 5.4 The final element of the evaluation process was a formal structured debrief of the exercise planners and umpires held on 8 April 2011 and facilitated by the Exercise Controller 5.5 All relevant elements of the debriefing process following the exercise have informed the report including the distillation of the lessons identified and suggested recommendations which are being taken forward at the Emergency and Business Continuity Planning Group. 5.6 A draft Exercise Chimera Draft Exercise Report was written and circulated to the Exercise Planning Team for further comment by 12 May 2011. 5.7 The final version of the Exercise Chimera report has been emailed to all participants, all Cornwall Council directors and heads of service as well as all members of the Emergency and Business Continuity Planning Group who will forward the report and recommendations to the critical service business continuity plan owners. The report has also been published on both the Council intranet and internet. Exercise Chimera Report Exercise date: 30 March 2011 12

6. Lessons identified and Recommendations 6.1 Lessons identified have been collated from the hot debrief, comments on completed Umpire Comment Forms, the Feedback forms sent to all participants in the exercise and emails containing comments about the exercise. 6.2 What did not go well and needed further development 6.2.1 Inter-service liaison This was raised as an area for improvement and a plus point. It was noted that most services continue to work in silos even when other services to whom they could turn for advice were in the room with them and everyone was made aware of which services were playing and encouraged to liaise with each other. Recommendation 1 (R1) It is recommended that all critical services consider and include in their business continuity plan, services from which they might need support. This might also include putting mutual aid arrangements in place or updating or developing service level agreements between services which are not already in place. 6.2.2 Use of jargon It is important that at a multi-service meeting, such as the Silver meeting, that representatives do not use service specific acronyms, abbreviations and jargon as these are not always understood by everyone around the table. Use plain English please. Recommendation 2 (R2) It is recommended that a line is added to the Cornwall Council Incident Management Agenda to prompt the chair to remind all representatives at the meeting to refrain from using acronyms and jargon. 6.3 What went well 6.3.1 Testing and updating business continuity plans It was generally agreed that a seminar exercise was a good means of testing the existing service continuity plans and demonstrated some areas where updating the plans and providing more detail would ensure that services are more resilient. Some services specifically identified which plans needed to be updated and there were several comments that business continuity plans needed to be regularly updated. Other services noted that other members of their service needed a better awareness of their business continuity arrangements. Exercise Chimera Report Exercise date: 30 March 2011 13

Recommendation 3 (R3) It is recommended that the Contact Centre business continuity plan is reviewed and more detail is added. Recommendation 4 (R4) It is recommended that Sheltered Housing / Lifeline involve other services such as Adult Care and Support and the Contact Centre as well as private companies such as Taylors in their business continuity planning and include these arrangements in their business continuity plans. Recommendation 5 (R5) It is recommended that all business continuity plan owners put in place a procedure to ensure that their service reviews their business continuity plan and arrangements at least annually. Recommendation 6 (R6) It is recommended that Cornwall Fire and Rescue Service ensure that all officers have a working knowledge of the Fire business continuity plans and strategy. 6.3.2 The Silver meeting Everyone embraced and enjoyed the Silver meeting which was excellently chaired by a Duty Director Michael Peters. Holding the meeting at the end of the exercise so that a representative from each service could report their service delivery status and issues to the wider council worked well. The Cornwall Council Incident Management Agenda was effectively tested but needed to include an agenda items for both Media and Offers of Spare Capacity (i.e. who have staff and resources which could be used to support other services). It was suggested that the latter item would most feasibly be managed by Human Resources during an emergency. Recommendation 7 (R7) It is recommended that the Cornwall Council Incident Management Agenda in the Duty Director Aide Memoire section of the Emergency Management and Business Continuity Plan is updated to include additional agenda items: Media Offers of Spare Capacity (i.e. who have staff and resources which could be used to support other services). Recommendation 8 (R8) It is recommended that Human Resources build into the Human Resources Emergency Management Strategy a procedure for collating Offers of Spare Capacity through the Human Resources Help Desk. Exercise Chimera Report Exercise date: 30 March 2011 14

6.4 The most important things learned 6.4.1 Cornwall Council Managing Excess Deaths Plan Since the Registration Service participated in the exercise, the status of the Cornwall Council Managing Excess Deaths Plan was discussed. A lot of work had been undertaken in this area during the outbreak of Swine Flu two years ago but more work still needs to be undertaken. Recommendation 9 (R9) It is recommended that Cornwall Council Managing Excess Deaths Planning is resumed and the plan completed. 6.4.2 Use of alternative premises including IT and back up power in emergencies During the exercise, to ensure that service delivery of critical teams and functions was maintained, several services decided that they would close some offices, centralise work out of some offices or work from offices that their service does not normally occupy. At the Silver Meeting, it appeared that services were arranging to work out of offices that were either closed, did not have suitable or was using (unavailable during the exercise) remote access or needed to know how to access another office out of which they wanted to work. As lack of fuel was also discussed, the question was raised about which premises have back up power supplies, what type of fuel do they use and for how long these premises (part or whole) could be maintained on back up supplies. Recommendation 10 (R10) It is recommended that, during an emergency which might affect the use of premises, Property Services provide a member of staff to co-ordinate premises requirements including access. Recommendation 11 (R11) It is recommended critical service plan owners work more closely with Information Services, in order to establish which services currently operate out of which premises, the networked connections within these locations and agree alternatives which can be included in business continuity plans. Exercise Chimera Report Exercise date: 30 March 2011 15

Recommendation 12 (R12) It is recommended that services which work out of offices which use the Remote Access System to connect to the network as well as services who rely on the ability to work from home, need to include in their business continuity plans what they would do if the Remote Access System (homeworking) was lost for up to two days. Recommendation 13 (R13) It is recommended that critical service plan owners liaise with Property Services to obtain information about how they might access premises that they might use in emergencies. Plan owners can then incorporate this information into their business continuity plans. Recommendation 14 (R14) It is recommended that Property Services develop a document which provides information about which council premises have back up power supplies, what type of fuel they use and for how long these premises (part or whole) can be maintained on these back up power supplies. This information can then be shared with business continuity plan owners to inform their service delivery arrangements. 6.4.3 Protected SIM cards The requirement was raised that certain Lifeline mobile phone SIM (Subscriber Identity Module) cards need to be added to the Mobile Telephone Privileged Access System (MTPAS) so that, should all the mobile networks be switched off for general use, their key lifesaving contacts would be maintained. During some emergencies mobile networks can become overwhelmed by a high concentration of calls that often occur immediately after a major incident. Reliable access to the mobile networks for the emergency services and other services which provide a key life saving function, even during times when an exceptionally large number of calls are being made, is achieved by installing a special SIM (Subscriber Identity Module) card in the telephone handset. Special SIMs are only available to entitled users within the emergency and key lifesaving services and not to members of the public. Exercise Chimera Report Exercise date: 30 March 2011 16

Recommendation 15 (R15) It is recommended that that critical Lifeline mobiles have the MTPAS (Mobile Telephone Privileged Access System) SIM (Subscriber Identity Module) cards installed to ensure that, should there be a large increase in mobile telephone usage or all the mobile networks be switched off for general use during an emergency, key mobile phones could still be used by staff who undertake life saving roles. 6.4.4 Children, Schools and Families Extranet The use of an Extranet was discussed as a means of getting important information out to staff who are working at home so as not to catch and spread the flu virus. Children, Schools and Families have such a system which might be able to be used by other services during emergencies. Recommendation 16 (R16) It is recommended that Information Services explore the possibilities of extending the use of the Children, Schools and Families Extranet to other staff in emergencies in order that managers could efficiently communicate with staff working at home. 6.5 Recommendations for future planning of such an event. 6.5.1 Length and pace of the exercise The majority of participants were happy with the length and pace of the exercise; someone commenting that the injects kept things buzzing. For some services, the injects were distributed too close together at the beginning of the exercise and too slow towards the end. This was partially due to some services only confirming that they were playing in the closing weeks before the exercise which left little time to develop extra injects to keep these players occupied. 6.5.2 Exercise planning The general consensus was that this was a well organised exercise which achieved its aims and objectives. A couple of comments suggested that the room was not adequate for such a large exercise. In reality, when the Emergency Centre is used to coordinate the response to and recovery from an emergency, there are often as many or more people working in this room. For this exercise, the Exercise Controller should have given clearer deadlines for the nomination of playing services as number of services and people would dictate the size of room. As this was the first time this type of exercise has been held, we did not want to turn away any service that wished to take part. Exercise Chimera Report Exercise date: 30 March 2011 17

Recommendation 17 (R17) It is recommended that that all Emergency Management Officers who develop exercises are aware that the Exercise Controller should set and adhere to deadlines at least three months before an exercise of this type so that an appropriate room can be sourced and there is adequate time to develop sufficient injects. 6.5.3 Future exercises It was mentioned by several Umpires that this exercise could be re-run using the same documentation and services just with different players. One comment stated that other staff such as team leaders would benefit from one of these exercises as these are the people who could be implementing the plan should managers be unavailable. Services are encouraged to use the paperwork which is available from the Emergency Management Service emergencymanagement@cornwall.gov.uk, should they wish to run their own exercises. It was also mentioned that this type of exercise should involve as many services as possible. Services that have not taken part in a business continuity exercise should take part in the next one at which, it was suggested, Information Services and Property Services should always attend. Recommendation 18 (R18) It is recommended that that this exercise format is used to test business continuity plans during future exercises. Recommendation 19 (R19) It is recommended that critical services that were unable to take part in Exercise Chimera take part in future exercises or run there own exercises in order to test their business continuity arrangements. Summary Feedback from the exercise has been positive with participants, players and umpires indicating that it has both tested their business continuity plans as well as highlighting areas for improvement. Once again, the exercise has highlighted that internal communication and a co-ordinated effort is key to managing critical service delivery. If the identified actions are taken, Cornwall Council will have more robust and resilient services. Many participants in the exercise had not before taken part in exercises or the management of an emergency so the exercise provided a safe forum within which to experience this type of situation. It was a test of procedures not of people. Participants gained an overview of attending services and their plans and processes as well as a chance to work outside of their silos. Exercise Chimera achieved its stated aim, testing out the Duty Director role in managing service delivery issues as well as putting to the test the service delivery arrangements of the participating services. Exercise Chimera Report Exercise date: 30 March 2011 18

Acknowledgements The Exercise Controller would like to express particular thanks to the representatives from each service playing who contributed to the planning and delivery of Exercise Chimera with very little knowledge and experience of emergency planning they did a great job. Additional thanks goes to goes to the players, specialist silver representatives and on the day administrative assistance in the exercise. The Exercise Controller would also like to acknowledge the Health Protection Agency on whose style of documentation she based this exercise and report. Exercise Chimera Report Exercise date: 30 March 2011 19

APPENDIX A Exercise Chimera Participant evaluation All participants in the exercise were given the opportunity to complete a feedback form which first asked them to tick their feeling about the following exercise components and second for their comments with regards to their role in the exercise about: 1. What did not go well and needed further development, 2. What went well 3. The most important thing they learned 4. Recommendations for future planning of such an event. 16 people out of the 42 participants returned a feedback form with the evaluation of the running of the exercise as below: Exercise component Exercise Aim and Objectives Service specific Objectives 15 1 14 2 Arrival 14 2 Venue 11 3 2 Pace 12 4 Length 14 2 Organisation 15 1 Pre-Exercise Information 13 3 Exercise Chimera Report Exercise date: 30 March 2011 20

Appendix B Delegate Table Arrangement Cornwall Fire and Rescue Service Contact Centre Registration Service Cornwall Council Silver (when it convened for the last 45mins of the exercise) Sheltered Housing/ Lifeline Information Services Planning and Regeneration Legal and Democratic Service Specialist Services Administration and Welfare Exercise Control (Secondary Fire Control) Exercise Chimera Report Exercise date: 30 March 2011 21

Appendix C Exercise Chimera Participant List The details of all the participants who attended the exercise are tabulated below by directing staff, silver meeting players and players from participating services. Directing Staff Name Service Role in the exercise Sharon Clapton Alex Howie Tony Garvin Emergency Management Service Emergency Management Service Emergency Management Service Exercise Controller Directing Staff Directing Staff Simon Birch Information Services Umpire for the Service Desk Antony Bartlett Veronica Eagles Information Services Registration Service Umpire for Cornwall Fire and Rescue Service Umpire for the Registration Service Karen Jackson Legal Services Umpire for Legal Services Victoria Brooke Jeremy Downing Sharon Cann Linda Blight Silver meeting Sheltered Housing Service Planning and Regeneration Service Contact Centre Emergency Management Service Umpire for Sheltered Housing and Lifeline Umpire for Planning and Regeneration Umpire for the Contact Centre Registration and welfare Name Service Role in the exercise Michael Peters Shirley Northey Richard Fedorowicz Nigel Nightingale Children, Schools and Families Communications Team Emergency Management Service Human Resources Chair of the Silver meeting Communications representative Emergency Management Service representative Human Resources representative Mel Roberts Adult Care and Support Loggist for the Chair Stephanie Tiplady David Bunney Public Health and Protection Property Services Minute taker Property Services representative Exercise Chimera Report Exercise date: 30 March 2011 22

Players from participating services Name Richard Buscombe Mel Raglan Phil Cooper Adam Wills Derek Walker Simon Mould Roger Saundry Tim Robinson Mick Vigo Steve Benney Anne McSeveney Lesley Hughes Ruth Lewis Stephen Caen Sam Curran Dom Twist Justine Hosking Mike Dooley Alison White Andrew England Marshall Plummer Adrian Lea Service Sheltered Housing Lifeline Lifeline Lifeline Cornwall Fire and Rescue Service Response, Resilience and Prevention Cornwall Fire and Rescue Service Business Development Cornwall Fire and Rescue Service Fire Control Cornwall Fire and Rescue Service Fire Control Cornwall Fire and Rescue Service Workshops Cornwall Fire and Rescue Service Fire station Registration Service Registration Service Registration Service Information Services Information Services Service Desk Information Services Service Desk Legal Services Legal Services Legal Services Planning and Regeneration Service Planning and Regeneration Service Planning and Regeneration Service Exercise Chimera Report Exercise date: 30 March 2011 23

Players from participating services (continued) Name Sandra Rothwell Fran Oliver Lucinda Pidgeon Service Economic Development Contact Centre Contact Centre Exercise Chimera Report Exercise date: 30 March 2011 24

Prepared by: Sharon Clapton Senior Emergency Management Officer Community Safety (Emergency Management Service) 3 June 2011 If you would like this information in another format please contact: Cornwall Council County Hall Treyew Road Truro TR1 3AY Telephone: 0300 1234 100 Email: enquiries@cornwall.gov.uk www.cornwall.gov.uk Exercise Chimera Report Exercise date: 30 March 2011 25