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MISSION STATEMENT To be the most professional, client-oriented and innovative insurance brokerage and consulting firm in Canada, through a disciplined and dedicated team approach. A MESSAGE FROM THE PRESIDENT There is no secret to BFL CANADA s success it s simply hard work and professional dedication the same hard work and professional dedication that you invest in your own organization. And when we contribute to your success, you contribute to ours in return. Plain and simple. We are passionate about finding the right solution for you, overcoming challenges along the way and, in the end, delivering results. If you are in search of a rewarding relationship with an insurance brokerage and consulting firm, you can count on us to make the difference. BARRY F. LORENZETTI 1
ABOUT BFL CANADA BFL CANADA IS THE LARGEST EMPLOYEE-OWNED AND OPERATED COMMERCIAL INSURANCE BROKERAGE AND CONSULTING SERVICES FIRM IN CANADA. WITH OFFICES ACROSS THE COUNTRY AND AN OUTSTANDING TEAM OF PROFESSIONALS, WE ARE ABLE TO PROVIDE YOU WITH FIRST-RATE EXPERTISE AND SERVICE; THIS IS WHY OUR CLIENTS LOYALTY IS AMONGST THE HIGHEST IN THE INDUSTRY. 2
What is it that differentiates BFL CANADA? In our opinion, it comes down to four essentials: Service Team-work Creativity Dedication Each and every day of our mandate, we attend to your requirements based on your timetable Each and every one of our professionals supports your service team members to ensure your objectives are met We invest every thought and take every measure to deliver the best that can be Your level of satisfaction is the measure of our success Our clients can attest to the fact that we go the extra mile for them, again and again. Another advantage to you is the fact that we are totally independent our only obligation is to respond to your needs, to put your interests first. With our access to insurance markets worldwide, you can rest assured you will be offered the best options available. And through our alliances with international partners via Lockton Global LLP, we follow your growth and activities around the world and provide service where and when you need it. BFL CANADA operates two divisions: Insurance brokerage, surety bonding and related services Employee benefits and consulting services 3
INSURANCE BROKERAGE, SURETY AND RELATED SERVICES COMMERCIAL INSURANCE BFL CANADA caters to a wide range of local, national and international clients of all sizes and from all industry segments, including: Architects and Engineers Aviation Construction Energy Equine Film, Media and Entertainment Financial Institutions Food and Beverage Forestry Health and Pharmaceutical Hospitality Manufacturing Marine and International Logistics Mining Municipalities Professional Services Real Estate and Property Management Residential and Commercial Retail and Wholesale Distribution Sports and Leisure Technology and Communications Transportation Our professionals are dedicated to delivering the right solution, however simple or special your coverage needs may be. We tailor solutions to address each client s specific requirements: general liability, builder s risk, crime, boiler and machinery, business interruption, environmental, professional liability, political risk, directors and officers liability, trademark infringement, trade credit, cyber risks, etc. Risks vary from one organization to another, but our professional approach does not. 4
BFL CANADA understands that your organization is unique, due to a variety of factors: Corporate culture Financial situation Geography Industry segment Production process Projects Risk management philosophy Sensitivity to economic indicators Size Strategic objectives As each client s needs are different, we work with you to determine your priorities. With access to all insurance markets worldwide, BFL CANADA can recommend the best choice for each line of insurance and take advantage of the competition among insurance companies in terms of premium and coverage. The fact that we maintain solid relationships with all of the major insurers and keep abreast of trends and developments in the insurance industry makes a world of difference for you. 5
ASSOCIATION AND GROUP PROGRAMS A definite advantage of belonging to a group or association is the possibility of buying into a stable risk transfer program with a broad, tailored and economical insurance component. Numerous Canadian associations and groups have chosen BFL CANADA as their partner to design, implement and develop such programs. A wide range of benefits can be derived from group or association programs, such as: Leveraged purchasing power resulting in savings Broader coverage for the group or association members Enhanced relationship with insurers Access to effective risk control measures, which benefit all program participants in the long run Increased stability of premium levels We work closely with your association or group to understand your specific needs and then design innovative programs to meet your objectives. BFL provides tailored services for groups including: On-line applications for members Web site design for insurance programs Whatever the industry your group or association represents municipalities, security services, sports, education, leisure, hospitality, professionals, social services the power of the group can be harnessed to your advantage. 6
RISK MANAGEMENT A sound risk management program is derived from an organization s philosophy towards risk and retention. It is our belief that risk control and risk financing combined can lead to a sound program, designed to protect the most valuable assets of an organization, while reducing its cost of risk and supporting its business plan. We offer proactive insight, vision and advice aimed at helping you achieve your objectives. In addition BFL s Enterprise Risk Management specialists offer a separate service to clients seeking a facilitative process to identify, evaluate and manage the strategic, operational, financial and hazard risks of their organization. BFL CANADA s services include: REVIEW OF CONTRACTS AND LEASES FOR INDEMNIFICATION AND INSURANCE PURPOSES DESIGN OF RISK MANAGEMENT MANUALS OPTIMAL RETENTION/DEDUCTIBLE ANALYSIS BENCHMARKING OF LIMITS, DEDUCTIBLES, RETENTIONS RISK PROFILE MERGERS AND ACQUISITIONS RISK AND INSURANCE ADVICE CORPORATE GOVERNANCE 7
RISK CONTROL SERVICES BFL CANADA provides high-quality risk control services intended to help you manage the many risks your organization faces every day, in a productive manner. Our goal is to work with you to identify and design customized cost-effective solutions to reduce or eliminate the impact of risk on your organization. Even though some of our clients have risk control expertise on staff, they may require additional support from BFL CANADA or may need BFL CANADA to act as a risk control advisor to their operations. We work with you to implement a risk control strategy in support of your insurance/risk management and business objectives and priorities. SURETY BONDS BFL CANADA provides advice and guidance with respect to surety bonds and bonding facilities, including financial assessments and input. We also offer solutions for a wide range of surety problems, provide bond rate benchmarking and bond claims assistance. Our surety bonding services are integrated with our insurance and risk management operations to provide a seamless single point of contact for project owners, transportation companies, exporting manufacturers, developers, contractors and others. Risk control services can and, in most cases, do increase the value of insurance/risk financing programs. Whether you are building a new plant, office tower, rail system, school or hospital, need to train personnel on health and safety issues, new regulations or fleet safety, or wish to reduce the frequency or severity of losses incurred by your organization, our professionals can help. 8
CLAIMS MANAGEMENT SERVICES All of our clients have one thing in common when they purchase insurance: THEY ARE, IN FACT, PURCHASING CLAIMS MANAGEMENT SERVICES IN THE EVENT SUCH SERVICES ARE REQUIRED AT A LATER POINT IN TIME. At BFL CANADA, we recognize this and are committed to supporting you with services tailored to best address your situation. In addition to traditional reporting and negotiation services, BFL CANADA offers claims settlement services to clients with large retention programs or special requirements. Our standard services include: 24-HOUR EMERGENCY SERVICE CLAIMS SETTLEMENT LOSS BORDEREAU IN CLIENT S PREFERRED FORMAT RETENTION MANAGEMENT CLAIMS REVIEW MEETINGS ELECTRONIC CLAIMS REPORTING 9
BENEFITS CONSULTING SERVICES OUR SERVICES Personalized Benefits Consulting Clients use their employee benefits program as a key human resource tool in order to achieve their broader business objectives. This concept has resulted in a process developed by BFL CANADA to provide personalized consulting services such as: Setting of annual benefits objectives Financial analysis of the various benefits plans Review of legislative issues and their impact on benefits plans Introduction to new and progressive benefits concepts BFL CANADA goes beyond benefits consulting. We communicate with our clients and educate their employees regarding their benefits program. We offer the support and expertise they need to make their program a success both for beneficiaries and sponsor. 10
BY CHOOSING BFL CANADA AS YOUR PARTNER, YOU OBTAIN ACCESS TO THE BROAD SPECTRUM OF BENEFITS CONSULTING SERVICES, INCLUDING: Group Insurance Plans Life insurance Disability insurance Supplemental health care Dental care Travel accident Alternate funding arrangements Claims audits Due diligence and plan audits Communication Group Retirement Savings Plans Defined contribution pension plans Defined benefit pension plans Deferred profit sharing plans Group registered retirement savings plans Group tax free savings plans Retirement counselling Executive Compensation Individual pension plans Supplemental executive retirement plans Retirement compensation agreements Wealth management Estate planning Individual Insurance Life insurance Critical illness insurance Long term care Disability insurance Post-retirement health and dental insurance Emergency travel insurance 11
THE TEAM Our team is comprised of professionals with vast experience and expertise. Their know-how, creativity, entrepreneurial spirit and dedication are at the core of our success. Most of our professionals joined our firm after having progressed out of large brokerages, benefits consulting firms, insurance companies, claims adjustment firms and reinsurers. Consequently, BFL CANADA can rely on a wide range of expertise for all industry segments, for all types of risk management, insurance and benefits programs. Our clients loyalty is proof of our expertise and hard work, and the outstanding level of service we provide. Our professionals truly listen to you. THE TEAM IS WHY BFL MAKES A DIFFERENCE! 12