HEDIS 101 for Providers

HEDIS 101 for Providers Improving Quality of Care HEDIS is a registered trademark of the National Committee for Quality Assurance (NCQA). Author: Provider Engagement Team Document Contact: B. Thompson-HEDIS Quality Team

Outline HIPAA 3 What is HEDIS? 4 What is your role in HEDIS? 5 Annual HEDIS Calendar 6 Types of Reviews 7 Medical Record Request 8 Hybrid HEDIS Measures 9 Questions & Answers 10 Appendix 1 - Hybrid HEDIS Measures & Required Documentation 11-31 Appendix 2 - Summary List HEDIS Measures 32-38 Appendix 3 HEDIS Physician Documentation 39-57 Appendix 4 HEDIS Survey Data 58-64 2

HIPAA Under the Health Information Portability and Accountability Act (HIPAA) Privacy Rule, data collection for HEDIS is permitted, and the release of this information requires no special patient consent or authorization. Please be assured our members personal health information is maintained in accordance with all federal and state laws. Data is reported collectively without individual identifiers. All of the health plans contracted providers records are protected by this. HEDIS data collection and release of information is permitted under HIPAA since the disclosure is part of quality assessment and improvement activities. 3

What is HEDIS? HEDIS (HĒ DIS) Healthcare Effectiveness Data and Information Set HEDIS is a performance measurement tool that is coordinated and administered by NCQA (National Committee for Quality Assurance) and used by Centers for Medicare & Medicaid Services (CMS) for monitoring the performance of managed care organizations All managed care companies who are NCQA accredited perform HEDIS reviews the same time each year A subset of HEDIS measures will be collected and reported for the Marketplace (healthcare exchanges) product lines HEDIS is a retrospective review of services and performance of care Results are used to measure performance, identify quality initiatives, and provide educational programs for providers and members 4

What is your role in HEDIS? You play a central role in promoting the health of our members You and your office staff can help facilitate the HEDIS process improvement by: Providing the appropriate care within the designated timeframes Documenting all care in the patient s medical record Accurately coding all claims Responding to our requests for medical records within 5-7 days We appreciate your cooperation and timeliness in submitting the requested medical record information The records you provide us during this process help us to validate the quality of care provided to our members. 5

Annual HEDIS Calendar Jan-May 15 Clinical Quality Staff collects HEDIS data (Medical Record Reviews) June Results are reported to NCQA July - Oct NCQA releases Quality Compass results nationwide July Commercial Edition Sep/Oct Medicaid and Medicare Editions NCQA has set a hard deadline of May 15 for health plans to gather HEDIS data 6

Types of HEDIS data are collected three ways: Administrative Data: Obtained from our claims database Hybrid Data: Obtained from our claims database and medical record reviews Survey Data: Obtained from member and provider surveys Reviews 7

Medical Record Requests Medical Record Requests are faxed to providers The request includes a member list identifying their assigned measures and the minimum necessary information needed Data collection methods include: fax, mail, onsite visits for larger requests, remote electronic medical record (EMR) system access, and electronic data interchange via a secure site EMR: If you have EMR/EHRs and would be interested in electronic data submission, please contact your state lead to see if it is possible with your system Due to the shortened data collection timeframe, a 5- to 7-day turnaround is appreciated. We recommend uploading records to our secure site to allow for better tracking of information submitted. 8

Hybrid HEDIS Measures ABA - Adult Body Mass Index AWC - Adolescent Well Care Visits CBP - Controlling High Blood Pressure CCS - Cervical Cancer Screening CDC - Comprehensive Diabetes Care CIS - Childhood Immunization Status COA - Care of Older Adults (Medicare SNP*) COL - Colorectal Cancer Screening FPC - Frequency of Prenatal Care HPV - Human Papillomavirus Vaccine for Female Adolescents IMA - Immunizations for Adolescents LSC - Lead Screening in Children MRP - Medication Reconciliation Post-Discharge (Medicare SNP only*) PPC - Prenatal and Postpartum Care WCC - Weight Assessment/Counseling for Nutrition & Physical Activity for Children/Adolescents W15 - Well Child Visits in the first 15 months of life W34 - Well Child Visits in the 3rd, 4th, 5th and 6th Years of Life *SNP = Special Needs Population 9

Questions & Answers Should you send the entire record? No, we ask that you only provide the minimum necessary to meet our request. Who do I contact if I have questions about HEDIS requests? Each medical record request includes contact information for a member in Clinical Quality who is assigned to your office. How to improve scores for HEDIS measures? Use of correct diagnosis and procedure codes, timely submission of claims and encounter data, ensure presence of ALL components in the medical record documentation How are HEDIS rates communicated to physicians? Educational articles are included in provider newsletters, which can be found on the health plan s website Where can I get more information about NCQA and HEDIS? More information can be found at www.ncqa.org 10

Appendix 1 HEDIS HYBRID Measures and Required Documentation COMPANY CONFIDENTIAL FOR INTERNAL USE ONLY DO NOT COPY

ABA Adult BMI Assessment Documentation must include: BMI (body mass index): Date and Value Weight: Date and Value May use BMI percentile for members younger than 19 years on date of service Members age 18-74 who had an outpatient visit with a BMI documented during the measurement year or the year prior Common Chart Deficiencies: Height and/or weight are documented but there is no calculation of the BMI Ranges and thresholds are not acceptable for this measure. A distinct BMI value or percentile is required 12

AWC Adolescent Well-Care Visits* Documentation must include: Health and developmental history (physical and mental) Physical exam Health education/anticipatory guidance Preventive services may be rendered on visits other than well-child visits. Members 12-21 years old in the measurement year that have had at least ONE Well Care visit with a PCP or OB/GYN (school physical, pap, post partum visit) during the measurement year *Medicaid Common Chart Deficiencies: Lack of documentation of education and anticipatory guidance Adolescents being seen for sick visits only and no documentation related to well-child visits 13

CBP Controlling High Blood Pressure Members 18-85 years old with diagnosis of Hypertension prior to June 30 th of the measurement year Documentation must include: Date of Hypertension diagnosis on or before June 30 th of the measurement year Last BP Reading (date and result) in the measurement year Diagnosis can be from progress note, problem list, consult note, hospital admission or discharge Common Chart Deficiencies: Rechecked elevated pressures during the same visit not documented Diagnosis date of hypertension is not clearly documented 14

CCS Cervical Cancer Screening* Female members 24-64 during the measurement timeframe (measurement year and two years prior) who had cervical cancer screening or Female members ages 35-64 who had cervical cancer screening and HPV test (measurement year and four years prior) *Commercial/Medicaid Documentation must include: Date and result of cervical cancer screening test or- Date and result of cervical cancer screening test and date of HPV test on the same date of service or- Evidence of hysterectomy with no residual cervix Common Chart Deficiencies: Lack of documentation related to women s health in PCP charts Incomplete documentation related to hysterectomy HPV s ordered due to positive PAP s do not count 15

CDC Comprehensive Diabetes Care Documentation must include: Hemoglobin A1C* Blood Pressure* *Date and result of last screening in the measurement year Nephropathy: Urine Tests, ACE/ARB prescription, or visits to nephrologists Retinal Eye Exam (during the measurement year or year prior) Members 18-75 with Type I and II Diabetes who received proper testing and care for diabetes during the measurement year Common Chart Deficiencies: Incomplete information from consultants in the PCP charts Incomplete information related to yearly lab testing and results 16

CIS Childhood Immunization Status Percentage of children 2 years of age who had all of the required immunizations Documentation must include: 4 DTAP 3 IPV 3 HIB 3 HEP B 1 MMR 4 Pneumococcal (PCV) 1 HEP A 2 Influenza 2 or 3 Rotavirus/RV Rotarix = 2 dose Rota Teq = 3 dose 1 VZV or has had chickenpox If missing any immunizations, please include: Documentation of parental refusal Documentation of request for delayed immunization schedules Immunizations given at health departments Immunizations given in the hospital at birth Documentation of contraindications or allergies 17

CIS Childhood Immunization Status Common Chart Deficiencies: Immunizations received after the 2 nd birthday PCP charts do not contain immunization records if received elsewhere Health Departments Immunizations that are given in the hospital at birth No documentation of Contraindications/Allergies Percentage of children 2 years of age who had all of the required immunizations 18

COA Care of Older Adults* The percentage of adults 66+ years who had each of the following during the measurement year. Documentation must include: 1. Advance care planning Includes a discussion about preferences for resuscitation, life sustaining treatment and end of life care. Examples include: Advance Directives Actionable Medical Orders Living Will 2. Medication review Includes at least one medication review with the presence of a medication list or includes notation that the member is not taking any medication *Medicare SNP only 19

COA Care of Older Adults* The percentage of adults 66+ years who had each of the following during the measurement year. *Medicare SNP only Documentation must include: 3. Functional status assessment Includes evidence of at least one functional status assessment and the date it was performed as documented by: Instrumental Activity of Daily Living (IADL) or - Activities of Daily Living (ADL) or - Results of a standardized functional status assessment tool or Notation that at least 3 of the 4 following were assessed: notation of functional independence, sensory ability, cognitive status, and ambulatory status 4. Pain assessment Includes evidence of a pain assessment using a standardized pain assessment tool and the date it was performed 20

COL - Colorectal Cancer Screening Documentation must include: Date and result of one of these screenings: Colonoscopy (within last 10 years) FOBT (in measurement year) Flexible Sigmoidoscopy (within last 5 years) Patient reported data noted on a medical record is sufficient evidence with date and results noted. Members age 50-75 who had appropriate screening for colorectal cancer Common Chart Deficiencies: Colorectal screenings are not consistently documented in health histories Typically this information is included on health history forms; however, this information is not always provided as part of the record submissions. 21

FPC - Frequency of Ongoing Prenatal Care* Female members who delivered a live birth on or between November 6 of prior year to November 5 of the measurement year and were continuously enrolled 42 days prior to delivery *Medicaid Documentation must include: Date and documentation of all prenatal visits Most of this information is found on the ACOG sheets Common Chart Deficiencies: Must be unduplicated prenatal visits. If there is an office visit and the provider orders an U/S and labs and they are done on separate days, all three would only count as one date of service. Labs, U/S and other procedures cannot be counted separate from the visit with the prenatal care provider 22

HPV Human Papillomavirus Vaccine for Female Adolescents Female adolescent members who had 3 doses of the HPV vaccine on or between their 9 th and 13 th birthdays Documentation must include: 3 HPV shots If immunizations are missing please include: Documentation of parental refusal Health Department records Patient Contraindications/allergies Common Chart Deficiencies: HPV vaccines administered prior to a member s 9th birthday or after the 13 th birthday cannot be counted PCP charts do not contain immunization records if received elsewhere, i.e. Health Departments All three immunizations in the series not documented 23

IMA- Immunizations for Adolescents Documentation must include: Meningococcal: 1 dose on or between 11 th & 13 th birthdays Tdap/TD: 1 dose on or between 10 th & 13 th birthdays If immunizations are missing please include: Documentation of parental refusal Health Department records Patient Contraindications/allergies Adolescent members turning 13 in the measurement year who had these immunizations Common Chart Deficiencies: Immunizations not administered during appropriate timeframes PCP charts do not contain immunization records if received elsewhere, i.e. Health Departments 24

LSC Lead Screening in Children* Documentation must include: A note indicating the date the test was performed, and The result or finding Common Chart Deficiencies: Lead assessment does not constitute a lead screening The percentage of children 2 years of age who had one or more capillary or venous lead blood test for lead poisoning by their second birthday *Medicaid 25

MRP Medication Reconciliation Post-Discharge* The percentage of discharges from 1/1 12/1 of the measurement year for members 66+ for whom medications were reconciled on or within 30 days of discharge. *Medicare SNP Documentation includes: Medication reconciliation completed by the prescribing practitioner, clinical pharmacist or registered nurse on or within 30 days of discharge. Need documentation that it was completed and the date that it was done. Any of the following evidence meets criteria: 1. Notation that the medications prescribed upon discharge were reconciled with the current medication in the outpatient record or - 2. A medication list in a discharge summary that is present in the outpatient chart and evidence of a reconciliation with the current medications or - 3. Notation that no medications were prescribed upon discharge 26

PPC - Prenatal and Postpartum Care Female members who delivered a live birth between November 6 of the year prior and November 5 of the measurement year Documentation must include: Prenatal Care: Prenatal visit within 42 days of enrollment or during the first trimester Most of this information is found on the ACOG sheets Postpartum Care: Post-partum visit within 21-56 days of delivery Common Chart Deficiencies: Incision check for post C-section does not constitute a postpartum visit 27

WCC Weight Assessment & Counseling for Nutrition & Physical Activity for Children/ Adolescents Documentation must include: BMI (body mass index) Percentile BMI Percentile date and value May be a BMI value for adolescents age 16-17 on date of service Ranges and thresholds do not meet the criteria for this measure Weight date and value Height date and value Counseling for Nutrition: Discussion on diet and nutrition, anticipatory guidance or counseling on nutrition Members age 3-17 who had an outpatient visit with the following components in the measurement year Counseling for Physical Activity: Discussion of current physical activities, counseling for increased activity, or anticipatory guidance on activity 28

WCC Weight Assessment & Counseling for Nutrition & Physical Activity for Children/ Adolescents Common Chart Deficiencies: BMI documented as number not percentile based on height, weight, age and gender BMI growth chart not included in records submitted Anticipatory guidance does not always specify what areas were addressed and are not always age appropriate Developmental milestones do not constitute anticipatory guidance or education for physical activity Members age 3-17 who had an outpatient visit with the following components in the measurement year Preprinted forms do not always address nutrition and physical activity 29

W15 Well Child Visits in the First 15 Months of Life* Children 0-15 months of age during the measurement year who had 6 or more well-child visits *Medicaid Documentation must include: Health and developmental history (physical and mental) Physical exam Health education/anticipatory guidance Preventive services may be rendered on visits other than well-child visits. Common Chart Deficiencies: Lack of documentation of education and anticipatory guidance Children being seen for sick visits only and no documentation related to well-child visits 30

W34 Well Child Visits in the 3 rd, 4 th, 5 th & 6 th Years of Life* Children 3-6 years old in the measurement year that have had at least ONE Well Care visit with a PCP during the measurement year Documentation must include: Health and developmental history (physical and mental) Physical exam Health education/anticipatory guidance Preventive services may be rendered on visits other than well-child visits. Common Chart Deficiencies: Lack of documentation of education and anticipatory guidance Children being seen for sick visits only and no documentation related to well-child visits *Medicaid 31

Appendix 2 Summary List of HEDIS Measures

Summary List of HEDIS Measures Effectiveness of Care HEDIS 2015 Measures Applicable to: Commercial Medicaid Medicare Adult BMI Assessment Hybrid Weight Assessment and Counseling for Nutrition and Physical Activity for Children/ Adolescents Hybrid Childhood Immunization Status Hybrid Immunizations for Adolescents Hybrid Human Papillomavirus Vaccine for Female Adolescents Hybrid Lead Screening in Children Hybrid Breast Cancer Screening Admin Cervical Cancer Screening Hybrid Non-recommended Cervical Cancer Screening in Adolescent Females Admin Colorectal Cancer Screening Hybrid Chlamydia Screening in Women Admin Non-Recommended PSA-Based Screening in Older Men (PSA) (New) Care for Older Adults Appropriate Testing for Children With Pharyngitis Admin (SNP only) Hybrid Admin Data Source 33

Summary List of HEDIS Measures HEDIS 2015 Measures Effectiveness of Care Appropriate Treatment for Children With Upper Respiratory Infection Avoidance of Antibiotic Treatment in Adults With Acute Bronchitis Use of Spirometry Testing in the Assessment and Diagnosis of COPD Pharmacotherapy Management of COPD Exacerbation Use of Appropriate Medications for People With Asthma Medication Management for People With Asthma Applicable to: Commercial Medicaid Medicare Admin Admin Admin Admin Admin Admin Asthma Medication Ratio Admin Controlling High Blood Pressure Hybrid Persistence of Beta-Blocker Treatment After a Heart Attack Admin Comprehensive Diabetes Care Hybrid Disease-Modifying Anti-Rheumatic Drug Therapy for Rheumatoid Arthritis Osteoporosis Management in Women Who Had a Fracture Admin Admin Use of Imaging Studies for Low Back Pain Admin Data Source 34

Summary List of HEDIS Measures Effectiveness of Care HEDIS 2015 Measures Applicable to: Commercial Medicaid Medicare Data Source Antidepressant Medication Management Admin Follow-Up Care for Children Prescribed ADHD Medication Follow-Up After Hospitalization for Mental Illness Diabetes Screening for People With Schizophrenia or Bipolar Disorder Who Are Using Antipsychotic Medications Diabetes Monitoring for People With Diabetes and Schizophrenia Cardiovascular Monitoring for People With Cardiovascular Disease and Schizophrenia Adherence to Antipsychotic Medications for Individuals With Schizophrenia Use of Multiple Concurrent Antipsychotics in Children and Adolescents (NEW) Metabolic Monitoring for Children and Adolescents on Antipsychotics (NEW) Annual Monitoring for Patients on Persistent Medications Medication Reconciliation Post-Discharge Potentially Harmful Drug-Disease Interactions in the Elderly Admin Admin Admin Admin Admin Admin Admin Admin Admin (SNP only) Hybrid Admin Use of High-Risk Medications in the Elderly Admin 35

Summary List of HEDIS Measures HEDIS 2015 Measures Applicable to: Commercial Medicaid Medicare Data Source Medicare Health Outcomes Survey HOS Survey Fall Risk Management HOS Survey Management of Urinary Incontinence in Older Adults HOS Survey Osteoporosis Testing in Older Women HOS Survey Physical Activity in Older Adults HOS Survey CAHPS Health Plan Survey CAHPS Survey Aspirin Use and Discussion CAHPS Survey Flu Shots for Adults Ages 18 64 CAHPS Survey Flu Shots for Adults Ages 65 & Older CAHPS Survey Medical Assistance With Smoking and Tobacco Use Cessation CAHPS Survey Pneumococcal Vaccination Status for Older Adults Access/Availability of Care CAHPS Survey Adults Access to Preventive/ Ambulatory Health Services Children s and Adolescents Access to Primary Care Practitioners Admin Admin Annual Dental Visit Admin 36

Summary List of HEDIS Measures HEDIS 2015 Measures Access/Availability of Care Initiation and Engagement of Alcohol and Other Drug Dependence Treatment Applicable to: Commercial Medicaid Medicare Admin Prenatal and Postpartum Care Hybrid Call Answer Timeliness Admin Use of First-Line Psychosocial Care for Children and Adolescents on Antipsychotics (NEW) Experience of Care Admin CAHPS Health Plan Survey 5.0H, Adult Version Survey CAHPS Health Plan Survey 5.0H, Child Version Survey Children With Chronic Conditions Survey Utilization and Relative Resource Use Data Source Guidelines for Utilization Measures Admin and Hybrid Frequency of Ongoing Prenatal Care Hybrid Well-Child Visits in the First 15 Months of Life Commercial - Admin Medicaid - Hybrid Well-Child Visits in the Third, Fourth, Fifth and Commercial - Admin Sixth Years of Life Medicaid - Hybrid Adolescent Well-Care Visits Commercial - Admin Medicaid - Hybrid Frequency of Selected Procedures Admin 37

Summary List of HEDIS Measures HEDIS 2015 Measures Utilization and Relative Resource Use Applicable to: Commercial Medicaid Medicare Data Source Ambulatory Care Admin Inpatient Utilization General Hospital/ Acute Care Admin Identification of Alcohol and Other Drug Services Admin Mental Health Utilization Admin Antibiotic Utilization Admin Plan All-Cause Readmissions Admin Guidelines for Relative Resource Use Measures Admin Relative Resource Use for People With Diabetes Admin Relative Resource Use for People With Cardiovascular Conditions Relative Resource Use for People With Hypertension Admin Admin Relative Resource Use for People With COPD Admin Relative Resource Use for People With Asthma Admin 38

Appendix 3 HEDIS 2015 Physician Documentation

HEDIS Measure 2015 Physician Documentation Guidelines and Administrative Codes Each HEDIS measure identified below has criteria that is required for your patient s chart or claims review to be considered valid towards HEDIS measurement. To make the most of your office visits towards meeting HEDIS measures, please document the following criteria as applicable. HEDIS Measure Member Description Documentation Requirements Codes Adolescent Well-Care Visits (AWC) 12-21 year old members Well-Care visits during the measurement year with the following: Health Education/Anticipatory Guidance (diet, exercise, junk food, drugs, smoking, suicide, contraception) and Health & Developmental History (peer relationships, school achievement, hobbies, sexually active or not) and Physical Exam (height, weight, BMI, blood pressure, heart, lungs, abdomen) CPT : 99381-99385, 99391-99395, 99461 ICD-9-CM: V20.2, V20.31, V20.32, V70.0, V70.3, V70.5, V70.6, V70.8 and V70.9 HCPCS:G0438, G0439 Adult BMI Assessment (ABA) Medicare Health Plan Rating Measure 18-74 year old members BMI documented during the measurement year or the year prior to the measurement year: BMI: date and result Weight: date and result ICD-9-CM: V85.0-V85.5 Codes To Identify Outpatient Visits: CPT : 99201-99205, 99211-99215, 99241-99245, 99341-99345, 99347-99350, 99381-99387, 99391-99397, 99401-99404, 99411, 99412, 99420, 99429, 99455, 99456 HCPCS: G0402, G0438, G0439, G0463 UB Revenue: 0510-0517, 0519-0523, 0526-0529, 0982, 0983 HEDIS is a registered trademark of the National Committee for Quality Assurance (NCQA). Current Procedural Terminology 2014 American Medical Association. All rights reserved. 1 CPT codes copyright 2014 American Medical Association. All rights reserved. CPT is a trademark of the AMA. No fee schedules, basic units, relative values or related listings are included in CPT. The AMA assumes no liability for the data contained herein. Applicable FARS/DFARS restrictions apply to government use. 40

HEDIS Measure 2015 Physician Documentation Guidelines and Administrative Codes HEDIS Measure Breast Cancer Screening (BCS) Member Description Documentation Requirements 50-74 year old women One or more mammograms any time on or between October 1 two years prior to the measurement year and December 31 of the measurement year. Codes CPT : 77055-77057 ICD-9-CM: 87.36, 87.37 HCPCS: G0202, G0204, G0206 UB Revenue: 0401, 0403 Mastectomy Codes: ICD-9-CM: 85.41-85.48 CPT : 19180, 19200, 19220, 19240, 19303-7 Cervical Cancer Screening (CCS) Women age 21-64 who had cervical cytology performed every 3 years Evidence of cervical cytology within last 3 years (date and result) Bilateral Modifiers: 50, 09950 CPT : 88141-88143, 88147, 88148, 88150, 88152-88154, 88164-88167, 88174, 88175 HCPCS: G0123, G0124, G0141, G0143-G0145, G0147, G0148, P3000, P3001, Q0091 UB Revenue: 0923 LOINC (Cervical): 10524-7, 18500-9, 19762-4, 19764-0, 19765-7, 19766-5, 19774-9, 33717-0, 47527-7, 47528-5 Women age 30-64 who For women that do not meet above had cervical cytology/hpv criteria, evidence of cervical cytology and co-testing performed an HPV test on the same date of service every 5 years during the measurement year or the four years prior to the measurement year. (date and result) Same as above and one of the following: CPT : 87620-87622 LOINC (HPV): 21440-3, 30167-1, 38372-9, 49896-4, 59420-0 LOINC is a registered trademark of the Regenstrief Institute. 41

HEDIS Measure 2015 Physician Documentation Guidelines and Administrative Codes HEDIS Measure Member Description Documentation Requirements Codes Childhood Immunization Status (CIS) Members turning 2 years of age Vaccines administered on or before 2 nd birthday: 3 IPV 1 VZV 4 DTaP 1 MMR 3 Hib 1 Hep A 3 Hep B 2 Flu 4 PCV/ Prevnar 2-3 RV IPV CPT : 90698, 90713, 90723 DTaP CPT : 90698, 90700, 90719, 90721, 90723; Hib CPT : 90645-90648, 90698, 90721, 90748 Hep B CPT : 90723, 90740, 90744, 90747, 90748; HCPCS: G0010 ICD-9-CM: 070.2x, 070.3x and V02.61 Prevnar CPT : 90669, 90670; HCPCS: G0009 VZV CPT : 90710, 90716: ICD-9-CM: 052.x, 053.x MMR CPT : 90707, 90710 Measles CPT : 90705 ICD-9-CM: 055.x Measles and Rubella CPT : 90708 Mumps CPT : 90704 ICD-9-CM: 072.x Rubella CPT : 90706 ICD-9-CM: 056.x Rubella Antibody CPT : 86762 LOINC : 13279-5, 13280-3, 17550-5, 22496-4, 22497-2, 24116-6, 25298-1, 25420-1, 25514-1, 31616-6, 34421-8, 40667-8, 41763-4, 43810-1, 49107-6, 50694-9, 51931-4, 52986-7, 5330-6, 5331-4, 5332-2, 5333-0, 5334-8, 5335-5, 63462-6, 8013-5, 8014-3, 8015-0 Hep A CPT : 90633; ICD-9-CM: 070.0, 070.1 Flu CPT : 90655, 90657, 90661, 90662, 90673, 90685 HCPCS: G0008 RV 90681 (2 dose) and RV 90680 (3 dose) Varicella Zoster (VZV) CPT : 90710, 90716 ICD-9-CM: 052.0, 052.1, 052.2, 052.7, 052.8, 052.9, 053.0, 053.1x, 053.2x, 053.71, 053.79, 053.8, 053.9 42

HEDIS Measure 2015 Physician Documentation Guidelines and Administrative Codes HEDIS Measure Member Description Documentation Requirements Codes Children and Adolescents Access to Primary Care Practitioners (CAP) Members 12 months 19 years of age The percentage of children 12 months - 19 years of age who had a visit with a PCP during the measurement year. Codes to Identify Outpatient Visits: CPT : 99201-99205, 99211-99215, 99241-99245,99341-99345, 99347-99350, 99381-99387, 99391-99397, 99401-99404, 99411-99412, 99420, 99429 UB Revenue: 0510-0517, 0519-0523, 0526-0529, 0982, 0983 HCPCS: G0402, G0438, G0439, G0463 Codes to identify general medical exams: ICD-9-CM: V20.2, V70.0, V70.3, V70.5, V70.6, V70.8, V70.9 FOBT: CPT : 82270, 82274 HCPCS: G0328 LOINC : 12503-9, 12504-7, 14563-1, 14564-9, 14565-6, 2335-8, 27396-1, 27401-9, 27925-7, 27926-5, 29771-3, 56790-6, 56491-4, 57905-2, 58453-2 Colorectal Cancer Screening (COL) Medicare Health Plan Rating Measure 50-75 year old members Documentation (date and result) of one or more of these screenings: Colonoscopy during measurement year or 9 years prior; FOBT during measurement year; Flexible Sigmoidoscopy during measurement year or 4 years prior or Diagnosis of colorectal cancer Flexible Sigmoidoscopy: CPT : 45330-45335, 45337-45342, 45345 HCPCS: G0104 ICD-9-CM: 45.24 Colonoscopy: CPT : 44388-44394, 44397, 45355, 45378-45387, 45391, 45392 HCPCS: G0105, G0121; ICD-9-CM: 45.22, 45.23, 45.25, 45.42, 45.43 43

HEDIS Measure 2015 Physician Documentation Guidelines and Administrative Codes HEDIS Measure Member Description Documentation Requirements Codes Comprehensive Diabetes Care (CDC) Medicare Health Plan Rating Measure 18-75 year old members with type 1 or type 2 diabetes The percentage of members 18-75 with diabetes who had each of the following: HbA1c testing and result* Blood Pressure* Medical attention to nephropathy (micro/macro urine, ACE/ARB medication therapy) in measurement year Retinal eye exam performed by an eye care professional in measurement year or year prior *Date and result of last screening in the measurement year Diabetes Diagnosis ICD-9-CM: 250.0x-250.9x, 357.2, 362.01-362.07, 366.41, 648.0x HbA1c Screen CPT : 83036 and 83037 CPT Cat II: 3044F, 3045F, 3046F LOINC : 17856-6, 4548-4, and 4549-2 Eye Exams CPT : 67028, 67030, 67031, 67036, 67039-67043, 67101, 67105, 67107, 67108, 67110, 67112, 67113, 67121, 67141, 67145, 67208, 67210, 67218, 67220, 67221, 67227, 67228, 92002, 92004, 92012, 92014, 92018, 92019, 92134, 92225-92228, 92230, 92235, 92240, 92250, 92260, 99203-99205, 99213-99215, 99242-99245 CPT Cat II: 2022F, 2024F, 2026F, 3072F HCPCS: S0620, S0621, S0625, S3000 Nephropathy Screen CPT : 82042, 82043, 82044 and 84156 CPT Cat II: 3060F, 3061F LOINC : 11218-5, 12842-1, 13705-9, 13801-6, 14585-4, 14956-7, 14957-5, 14958-3, 14959-1, 1753-3, 1754-1, 1755-8, 1757-4, 18373-1, 20621-9, 20159-1, 21482-5, 26801-1, 27298-9, 2887-8, 2888-6, 2889-4, 2890-2, 30000-4, 30001-2, 30003-8, 32209-9, 32294-1, 32551-4, 34366-5, 35663-4, 40486-3, 40662-9, 40663-7, 43605-5, 43606-3, 43607-1, 44292-1, 47558-2, 49023-5, 50949-7, 53121-0, 53530-2, 53531-0, 53532-8, 56553-1, 57369-1, 58448-2, 58992-9, 59159-4, 60678-0, 63474-1, 9318-7 44

HEDIS Measure 2015 Physician Documentation Guidelines and Administrative Codes HEDIS Measure Member Description Documentation Requirements Codes Comprehensive Diabetes Care (CDC) Continued Medicare Health Plan Rating Measure Controlling High Blood Pressure (CBP) Medicare Health Plan Rating Measure 18-85 year old members with diagnosis of hypertension Date of diagnosis of hypertension before June 30 of the measurement year from a problem list, office note, SOAP note, encounter form, diagnostic report or hospital discharge summary and Nephropathy Treatment CPT : 3066F, 4010F ICD-9-CM: 250.40-250.43, 403.00, 403.01, 403.10, 403.11, 403.90, 403.91, 404.0x, 404.90-404.93, 405.01, 405.11, 405.91, 580.0, 580.4, 580.81, 580.89, 589.9, 581.0, 581.1-581.3, 581.81, 581.89, 581.9, 582.0-582.4, 582.81, 582.89, 582.9, 583.0-583.7, 583.81, 583.89, 583.9, 584.5-584.9, 585.1-585.3, 585.9, 586, 587, 588.0, 588.1, 588.81, 588.89, 588.9, 753.0, 753.10-753.19, 791.0 Hypertension diagnosis: ICD-9-CM: 401.0, 401.1, 401.9 Last BP reading (date & result) in the measurement year (if elevated, document all BP readings) 45

HEDIS Measure 2015 Physician Documentation Guidelines and Administrative Codes HEDIS Measure Member Description Documentation Requirements Codes Disease-modifying Antirheumatic Drug (DMARD) Therapy for Rheumatoid Arthritis (ART) Medicare Health Plan Rating Measure Members diagnosed with rheumatoid arthritis and dispensed at least one ambulatory prescription for a DMARD in 2014 Assess all members with diagnosis of rheumatoid arthritis for DMARD treatment in 2014 All members not currently treated with a DMARD should be referred for rheumatology consultation to confirm diagnosis and assess for DMARD therapy DMARDS include: Aminoquinolines: Hydroxychloroquine 5-Aminosalicylates: Sulfasalazine Alkylating agents: Cyclophosphamide Anti-rheumatics: Auranofin, gold sodium thiomalate, leflunomide, methotrexate, penicillamine Immunomodulators: Abatacept, adalimumab, anakinra, certolizumab, certolizumab pegol, etanercept, golimumab, infliximab, rituximab, Tocilizumab Immunosuppressive agents: Azathioprine, cyclosporine, mycophenolate Tetracyclines: Minocycline Janus kinase inhibitor (JAK): Tofacitinib Codes To Identify Rheumatoid Arthritis: ICD-9-CM: 714.0, 714.1, 714.2, 714.81 HCPCS: J0129, J0135, J0717, J0718, J1438, J1600, J1602, J1745, J3262, J7502, J7515, J7516, J7517, J7518, J9250, J9260, J9310 Codes To Identify Outpatient Visits: CPT : 99201-99205, 99211-99215, 99241-99245, 99341-99345, 99347-99350, 99381-99387, 99391-99397, 99401-99404, 99411, 99412, 99420, 99429, 99455, 99456 HCPCS: G0402, G0438, G0439, G0463 UB Revenue: 0510-0517, 0519-0523, 0526-0529, 0982, 0983 AND/OR Pharmacy claim for DMARD in 2014 46

HEDIS Measure 2015 Physician Documentation Guidelines and Administrative Codes HEDIS Measure Member Description Documentation Requirements Codes Follow-up After Hospitalization for Mental Illness (FUH) Members 6 years and older with a follow up visit after hospitalization for mental illness The percentage of discharges for members who were hospitalized for treatment of selected mental health disorders and who had an outpatient visit, intensive outpatient encounter of partial hospitalization with a mental health practitioner. The percentage of discharges for which the member received follow-up within 7 days and 30 days of discharge ICD-9-CM: 290, 293-299, 300, 301, 302, 306-316 CPT Stand Alone Visits: 98960-98962, 99078, 99201-99205, 99211-99220, 99241-99245, 99341-99350, 99383-99387, 99393-99397, 99401-99404, 99411-99412, 99510 CPT FUH Visits: 90791, 90792, 90832-90834, 90836-90840, 90845, 90847, 90849, 90853, 90867-90870, 90875-90876, 99221-99223, 99231-99233, 99238-99239, 99251-99255 CPT Transitional Care Management: 99495-99496 HCPCS: G0155, G0176-G0177, G0409-G0411, G0463, H0002, H0004, H0031, H0034-H0040, H2000-H2001, H2010-H2020, M0064, S0201, S9480, S9484- S9485 UBREV: 0513, 0900-0907, 0911-0919, 0510, 0515-0529, 0982-0983 47

HEDIS Measure 2015 Physician Documentation Guidelines and Administrative Codes HEDIS Measure Member Description Documentation Requirements Codes Frequency of Ongoing Prenatal Care (FPC) Human Papillomavirus Vaccine for Female Adolescents (HPV) Immunizations for Adolescents (IMA) Lead Screening in Children (LSC) Women who delivered a live birth between November 6 of the year prior to the measurement year and November 5 of the measurement year 13 year old female adolescents All prenatal records for a delivery that occurred between November 6 of the year prior to the measurement year and November 5 of the measurement year 3 doses of HPV vaccine administered on or between ages 9 and 13 years old 13 year old adolescents Vaccines administered on or before their 13 th birthday: 1 MCV/meningococcal vaccine on or between 11 th & 13 th birthdays and- 1 Tdap or 1 Td vaccine on or between their 10 th and 13 th birthdays Members 0-2 years of age At least one capillary or venous blood lead test report dated on or before the second birthdate Refer to Prenatal and Postpartum Care - Prenatal Rate - (PPC) CPT : 90649, 90650 Meningococcal CPT: 90733 and 90734 Tdap CPT : 90715 Td CPT : 90714 and 90718 Tetanus CPT : 90703 Diphtheria CPT: 90719 CPT : 83655 LOINC : 10368-9, 10912-4, 14807-2, 17052-2, 25459-9, 27129-6, 32325-3, 5671-3, 5674-7 48

HEDIS Measure 2015 Physician Documentation Guidelines and Administrative Codes HEDIS Measure Member Description Documentation Requirements Codes Medication Management For People with Asthma (MMA) Members 5 64 years of age Members having persistent asthma who met at least one of the following criteria during 2014 and 2013. At least one ED visit with a principal diagnosis of asthma. At least one acute inpatient encounter with a principal diagnosis of asthma. At least four outpatient visits or observation visits on different dates of service, with any diagnosis of asthma and at least two asthma medication dispensing events. At least four asthma medication dispensing events. Asthma ICD-9-CM: 493.00-493.02, 493.10-493.12, 493.81-493.82, 493.90-493.92 Codes To Identify Outpatient Visits: CPT : 99201-99205, 99211-99215, 99241-99245, 99341-99345, 99347-99350, 99381-99387, 99391-99397, 99401-99404, 99411, 99412, 99420, 99429, 99455, 99456 HCPCS: G0402, G0438,G0439,G0463 UB Revenue: 0510-0517, 0519-0523, 0526-0529, 0982, 0983 Codes to Identify Observation Visits: CPT : 99217-99220 Codes To Identify ED Visits: CPT : 99281-99285 UB Revenue: 0450-0452, 0456, 0459, 0981 Codes to Identify Acute inpatient Visit: CPT : 99221-99223, 99231-99233, 99238, 99239, 99251-99255, 99291 UB Revenue: 0100-0101, 0110-0114, 0119-0124, 0129-0134, 0139-0144, 0149-0154, 0159, 0160, 0164, 0167, 0169, 0200-0204, 0206-0214, 0219, 0720-0724, 0729, 0987 49

HEDIS Measure 2014 Physician Documentation Guidelines and Administrative Codes HEDIS Measure Member Description Documentation Requirements Codes Osteoporosis Screening and Management after Fracture (OMW) Medicare Health Plan Rating Measure Women 67 85 years of age who suffered a fracture and who had either a bone mineral density (BMD) test or prescription for a drug to treat osteoporosis in the six months after the fracture. Perform bone mineral density testing within six months on members 67 years old and older who experience a fracture (fractures of finger, toe, face and skull are not included in this measure.) AND/OR Prescribe a medication to treat osteoporosis FDA-Approved Osteoporosis Therapies Biphosphonates: Alendronate, alendronatecholecalciferol, calcium carbonate-risendrate, ibandronate, risedronate, zoledronic acid Other agents: Calcitonin, denosumab, raloxifene, teriparatide Bone Density Mineral Test CPT : 76977, 77078, ICD-9-CM: 88.98 HCPCS: G0130, J3489 AND/OR Osteoporosis Medications HCPCS: J0630, J0897, J1000, J1740, J3110, J3487-J3489 Plan All -Cause Readmissions (PCR) Medicare Health Plan Rating Measure Members 18 years of age and older; Note: For commercial, report only members 18 64 years of age. The number of acute inpatient stays during the measurement year that were followed by an unplanned acute readmission for any diagnosis within 30 days and the predicted probability of an acute readmission. Includes acute readmit to behavioral health facilities. Acute inpatient: CPT : 90867-90869, 99221-99223, 99231-99233, 99238, 99239, 99251-99255, 99291 UB Revenue: 0100-0101, 0110-0114, 0119, 0120-0124, 0129, 0130-0134, 0139, 0140-0144, 0149, 0150-0154, 0159, 0160, 0164, 0167, 0169, 0200-0204, 0206-0214, 0219, 0720-0724, 0729, 0987 50

HEDIS Measure 2015 Physician Documentation Guidelines and Administrative Codes HEDIS Measure Member Description Documentation Requirements Codes Prenatal and Postpartum Care - Prenatal Rate - (PPC) NOTE: There are additional antibody LOINC codes for Toxoplasma, Rubella, Cytomegalovirus, and Herpes Simplex that are not included in this slide due to the volume. Women who delivered a live birth between November 6 of the year prior to the measurement year and November 5 of the measurement year Prenatal Care visit in the first trimester or within 42 days of enrollment to an OB/GYN practitioner, other prenatal care practitioner or PCP. For visits to a PCP, a diagnosis of pregnancy must be present. Documentation must include the visit date and evidence of one of the following: 1) A basic physical obstetrical examination that includes Auscultation for fetal heart tone, or Pelvic exam with obstetric observations, or Measurement of fundus height (a standardized prenatal flow sheet may be used), 2) Prenatal Care Procedure: Could be: Screening test/obstetric panel or TORCH antibody panel alone, or A rubella antibody test/titer with an Rh incompatibility (ABO/Rh) blood typing, or Ultrasound/Echography of a pregnant uterus 3) Documentation of LMP or EDD with either prenatal risk assessment & counseling/education, or complete obstetrical history CPT : 59400, 59510, 59610, 59618, 59425, 59426 and 99500 CPT Cat II: 0500F, 0501F, 0502F HCPCS: H1000-H1004, H1005 UB Rev: 0514 Prenatal Visit - CPT : 99201-99205, 99211-99215, 99241-99245 with one of the following: OB Panel CPT : 80055 Prenatal Ultrasound CPT : 76801, 76805, 76811, 76813, 76815-76821, 76825-76828 ICD-9-CM: 88.78 Pregnancy Diagnosis ICD-9-CM: 630-679, V22, V23, V28 Toxoplasma Antibody CPT : 86777 or Rubella Antibody CPT : 86782 or Cytomegalovirus Antibody CPT : 86644 or Herpes Simplex Antibody CPT : 86694-86696 Rubella Antibody CPT : 86782 and ABO CPT : 86900 Rubella Antibody CPT : 86782 and Rh CPT : 86901 Rubella Antibody CPT : 86782 and ABO and RH LOINC: 882-1, 884-7 51

HEDIS Measure 2015 Physician Documentation Guidelines and Administrative Codes HEDIS Measure Member Description Documentation Requirements Codes Prenatal and Postpartum Care - Postpartum Rate - (PPC) Women who delivered a live birth between November 6 of the year prior to the measurement year and November 5 of the measurement year Postpartum visit to an OB/GYN practitioner or midwife, family practitioner or other PCP on or between 21 and 56 days after delivery. Documentation must indicate visit date & evidence of: Pelvic exam, or Examination of breasts (or notation of breastfeeding), abdomen, weight and blood pressure or Notation of postpartum care: such as, 6 week check, postpartum visit/care, PP care, or preprinted postpartum care form CPT : 57170, 58300, 59400, 59410, 59430, 59510, 59515, 59610, 59614, 59618, 59622, 88141-88143, 88147, 88148, 88150, 88152-88154, 88164-88167, 88174, 88175, 99501 CPT Cat II: 0503F UB Revenue: 0923 ICD-9-CM Diagnosis: V24.1, V24.2,, V25.11-V25.13, V72.31, V72.32, V76.2 ICD-9-CM Procedure: 89.26 HCPCS: G0101, G0123, G0124, G0141, G0143-G0145, G0147, G0148, P3000, P3001, Q0091 Use of Appropriate Medications for People With Asthma (ASM) 5 64 year old members Evidence of appropriately prescribed medication during the measurement year for members with persistence asthma. Asthma medications: Antiasthmatic combinations, Antibody inhibitor, Inhaled steroid combinations, Inhaled corticosteroids, Leukotriene modifiers, Longacting, inhaled beta-2 agonists, Mast cell stabilizers, Methylxanthines, Short-acting, inhaled beta-2 agonists Asthma ICD-9-CM: 493.00-493.02, 493.10-493.12, 493.81-493.82, 493.90-493.92 Codes to Identify Acute Inpatient Visits: CPT : 99221-99223, 99231-99233, 99238-99239, 99251-99255, 99291 UB Revenue: 0100-0101, 0110-0114, 0119-0124, 0129-0134, 0139-0144, 0149-0154, 0159-0160, 0164, 0167, 0169, 0200-0204, 0206-0214, 0219, 0720-0724, 0729, 0987 Codes to Identify Observation Visits: CPT : 99217-99220 Codes to Identify ED Visits: CPT : 99281-99285 UB Revenue: 0450-0452, 0456, 0459, 0981 52

HEDIS Measure 2015 Physician Documentation Guidelines and Administrative Codes HEDIS Measure Use of Imaging Studies for Low Back Pain (LBP) Member Description 18 50 year old members Documentation Requirements The percentage of members with a primary diagnosis of low back pain who did not have an imaging study (plain X-ray, MRI, CT scan) within 28 days of the diagnosis. Codes Low Back Pain Codes ICD-9-CM: 721.3, 722.10, 722.32, 722.52, 722.93, 724.02-724.03, 724.2, 724.3, 724.5, 724.6, 724.70-724.71,724.79, 738.5, 739.3-739.4, 846.0-846.3, 846.8-846.9, 847.2 Codes to Identify Observation Visits: CPT : 99217-99220 Codes to Identify Outpatient Visits: CPT : 99201-99205, 99211-99215, 99241-99245, 99341-99345, 99347-99350, 99381-99387, 99391-99397, 99401-99404, 99411, 99412, 99420, 99429, 99455, 99456 HCPCS: G0402, G0438, G0439, G0463 UB Revenue: 051x, 0520-0523, 0526-0529, 0982, 0983 Codes to Identify ED Visits: CPT : 99281-99285 UB Revenue: 0450-0452, 0456, 0459, 0981 Codes to Identify Osteopathic Manipulative Treatment: CPT : 98925-98929, 98940-98942 53

HEDIS Measure 2015 Physician Documentation Guidelines and Administrative Codes HEDIS Measure Weight Assessment and Counseling for Nutrition and Physical Activity for Children/ Adolescents (WCC) Member Description Documentation Requirements 3-17 year old members Evidence of outpatient visit with PCP or OB/GYN containing the following during the measurement year: 1. BMI percentile (may be a BMI value for adolescents 16-17) BMI date and percentile value ( BMI percentile plotted on age-growth chart OK) Weight date and value Height date and value 2. Counseling for Nutrition (diet) 3. Counseling for Physical Activity (sports participation/exercise) BMI: Codes ICD-9-CM: V85.0-V85.54 Nutrition: ICD-9-CM: V65.3 CPT : 97802-97804 HCPCS: G0447, G0270, G0271, S9449, S9452, S9470 Activity: ICD-9-CM: V65.41 HCPCS: G0447, S9451 Codes to Identify Outpatient Visits: CPT : 99201-99205, 99211-99215, 99241-99245, 99341-99345, 99347-99350, 99381-99387, 99391-99397, 99401-99404, 99411, 99412, 99420, 99429, 99455, 99456 Well Child Visits in the First 15 Months of Life (W15) 0-15 month old infants Well-child visits to a PCP with date of visit and ALL of the following: Health Education/Anticipatory Guidance (i.e. address safety issues such as infant car seat, sleep on back) AND Health & Developmental History (i.e. coos, grasps, follows to midline) AND Physical Exam (height, weight, heart, lungs, abdomen) HCPCS: G0402, G0438, G0439, G0463 UB Revenue: 0510-0517, 0519-0523, 0526-0529, 0982, 0983 CPT : 99381-99385, 99391-99395, and 99461 ICD-9-CM: V20.2, V20.31, V20.32, V70.0, V70.3, V70.5, V70.6, V70.8 and V70.9 HCPCS: G0438, G0439 54

HEDIS Measure 2015 Physician Documentation Guidelines and Administrative Codes HEDIS Measure Well Child Visits in the Third, Fourth, Fifth and Sixth Years of Life (W34) Aspirin Use and Discussion (ASP) CAHPS Survey Member Description Documentation Requirements 3-6 year old children Well-child visits with a PCP during the measurement year with the following: Health Education/Anticipatory Guidance (i.e. address safety issues bike helmet, pool fences, window guards) AND Health & Developmental History (number of words spoken, plays with peers, goes up and down stairs) AND Physical Exam (height, weight, BMI, heart, lungs, abdomen) Women 56 79 years of age Men 46 79 years of age Assessing average aspirin use and management in members with risk factors for cardiovascular disease and discussing aspirin risks and benefits with their doctor or health provider. Codes Codes to Identify Well-Child Visits: CPT : 99381-99385, 99391-99395, and 99461 ICD- 9-CM: V20.2, V20.31, V20.32, V70.0, V70.3, V70.5, V70.6, V70.8 and V70.9 HCPCS: G0438, G0439 This measure is collected using consumer survey methodology. Flu Vaccinations for Adults (FVA and FVO) CAHPS Survey FVA = 18-64 year old members (Comm and Medicaid) The percentage of members who received an influenza vaccination between July 1 of the measurement year and the date when the survey was completed. This measure is collected using consumer survey methodology. FVO = 65 years of age and older (Medicare) 55

HEDIS Measure 2015 Physician Documentation Guidelines and Administrative Codes HEDIS Measure Member Description Documentation Requirements Codes Getting Needed Care CAHPS Survey All members Members experience getting needed care; appointments with specialists, tests, or treatment. This measure is collected using consumer survey methodology. Medical Assistance With Smoking and Tobacco Use Cessation (MSC) CAHPS Survey Members 18 years of age and older Evidence of advising smokers and tobacco users to quit, discussing cessation medications and strategies for current smokers or tobacco users. This measure is collected using consumer survey methodology. Pneumococcal Vaccination Status for Older Adults (PNU) Members 65+ Percentage of members who have ever received a pneumococcal vaccine. This measure is collected using consumer survey methodology. CAHPS Survey 56

HEDIS Measure 2015 Physician Documentation Guidelines and Administrative Codes HEDIS Measure Member Description Documentation Requirements Codes CAHPS Health Plan Survey Adult Version (CPA) Commercial and Medicaid Members Results summarize member experiences through rates, composite and question summary rates: These rates are collected using consumer survey methodology. Four global rating overall satisfaction: 1. Rating of All Health Care 2. Rating of Health Plan 3. Rating of Personal Doctor 4. Rating of Specialist Seen Most Often CAHPS Health Plan Survey Child Version (CPC) Commercial and Medicaid Members Seven Composite scores summarize responses in key areas: 1. Claims Processing (COMM only) 2. Customer Service 3. Getting Care Quickly 4. Getting Needed Care 5. How Well Doctors Communicate 6. Shared Decision Making 7. Plan Information on Costs (COMM only) Results summarize member experiences through rates, composite and question summary rates: These rates are collected using consumer survey methodology. Four global rating overall satisfaction: 1. Rating of All Health Care 2. Rating of Health Plan 3. Rating of Personal Doctor 4. Rating of Specialist Seen Most Often Seven Composite scores summarize responses in key areas: 1. Customer Service 2. Getting Care Quickly 3. Getting Needed Care 4. How Well Doctors Communicate 5. Shared Decision Making 57

Appendix 4 HEDIS Survey Data

CAHPS Health Plan Survey 5.0H, Adult Version and Child Version This measure provides information on the experiences of our members and indicates how well the organization meets their expectations for our commercial and Medicaid populations Survey Data There are measures that are collected using survey methodology. NOTE: Medicare members are surveyed using the Medicare CAHPS survey administered by CMS on behalf of Medicare Advantage plans. Medicare Health Outcomes Survey This measure provides a general indication of how well an organization manages the physical and mental health of its Medicare members by measuring their status at the beginning and the end of a two-year period 59

CAHPS Surveys CAHPS surveys represent an effort to accurately and reliably capture information from consumers about their experiences with health plans: The surveys include the past year for Commercial plans and the past six months for Medicaid & Medicare plans. Health plans report survey results to NCQA who use the results to: make accreditation decisions, and create national benchmarks for care and service Health plans also use CAHPS survey data for internal quality improvement purposes. 60

CAHPS Health Plan Survey 5.0 H Adult Results summarize member experiences through summary rates for: 1. Rating of All Health Care 2. Rating of Health Plan 3. Rating of Personal Doctor 4. Rating of Specialist Seen Most Often Version 61

CAHPS Health Plan Survey 5.0H, Adult Version Composite scores also summarize responses for these key areas: 1. Claims Processing 2. Customer Service 3. Getting Care Quickly 4. Getting Needed Care 5. How Well Doctors Communicate 6. Shared Decision Making 7. Plan Information on Costs There are two areas that are reported individually: 1. Health Promotion and Education 2. Coordination of Care 62

CAHPS Health Plan Survey 5.0 H Child Version This survey provides information on parents experience with their child s health plan. The scores are the same as the adult version with the exception that the key areas reported on for this population are: 1. Customer Service 2. Getting Care Quickly 3. Getting Needed Care 4. How Well Doctors Communicate 5. Shared Decision Making 63

Medicare Health Outcomes Provides a general indication of how well a Medicare organization manages the physical and mental health of its members at the beginning and the end of a two-year period. Scores are categorized and percentages reported as: Better Same Worse than expected Survey 64