OFFSITE BACKUP & RESTORE USER/ ADMINISTRATOR GUIDE

OFFSITE BACKUP & RESTORE USER/ ADMINISTRATOR GUIDE Offsite Backup & Restore\User/Admin Guide\Updated on 3/15/2006. Version 1.1 1

Offsite Backup & Restore Offsite Backup & Restore is a client-server application which provides a secure way for individual/companies to store their data via LAN, WAN, and even through the Internet to a remote site and to retrieve it on demand. Your data remains encrypted at all times after leaving your PC thereby preserving its confidentiality. The purpose of this user manual is to help you set up your Offsite Backup & Restore account and to install the application onto your computer. It also illustrates the various features available and how you can use it to store your data files effectively. We hope you enjoy using Offsite Backup & Restore and we are confident that you have selected the right application to safe keep your invaluable data and hence ensure your business continuity! Offsite Backup & Restore\User/Admin Guide\Updated on 3/15/2006. Version 1.1 2

Contents OFFSITE BACKUP & RESTORE USER GUIDE 1 Offsite Backup & Restore 2 About Offsite Backup & Restore Customer Services 4 Using the Starter Kit CD Installation Requirements 5 Getting Started Step-By-Step Installation 6 Using Offsite Backup & Restore User Account 10 Proxy 11 Backing up your Data 14 Restoring your Data 16 Deleting your Data 21 Scheduling for Backup 23 Tools 26 Help 32 OFFSITE BACKUP & RESTORE ADMINISTRATOR GUIDE 35 Administration of Master Key 36 Using The Admin Tab 37 1. Show Users Function 41 2. Add Users Function 42 3. Delete Users Function 43 4. Suspend/Activate Users Function 45 5. Allocate Storage for Users Function 47 6. Reset User Password Function 48 Copyright Copyright 2005 by DramTech (Asia Pacific) Pte Ltd. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, backup in a retrieval system, or translated into any language in any form or by any means without the written permission of DramTech (Asia Pacific) Pte Ltd. CRN. 200301867N Offsite Backup & Restore\User/Admin Guide\Updated on 3/15/2006. Version 1.1 3

About Offsite Backup & Restore Customer Services At Singapore Telecommunications Limited we endeavour to be customer-centre and to ensure that your needs and requirements are attended to promptly. If you have any enquiries about Offsite Backup & Restore, please contact your SingTel sales representative or send us an e-mail at: g-expan@singtel.com. Customer Service and Support 0900 hours to 1700 hours GMT (Singapore Time) [Office hour] (Mondays to Fridays). Tel: +65 6246 5686 Fax: +65 6734 5350 Email: expansg@singtel.com Offsite Backup & Restore\User/Admin Guide\Updated on 3/15/2006. Version 1.1 4

USING THE STARTER KIT CD Installation Requirements To install Offsite Backup & Restore application provided on the CD ROM, you must have the following: PC with Windows 98, ME, XP, NT, 2K. Pentium 4 or faster processor. 128 MB RAM (recommended). Offsite Backup & Restore\User/Admin Guide\Updated on 3/15/2006. Version 1.1 5

GETTING STARTED Step-By-Step Installation Insert the CD-ROM into the CD-ROM drive if it is provided. Alternatively, you may download copy of Offsite Backup & Restore software at www.singtel.com Simply double-click on the downloaded file to install the application. The Index screen will appear as shown below. Offsite Backup & Restore\User/Admin Guide\Updated on 3/15/2006. Version 1.1 6

Follow the guides through each required step of the installation process. Click on Next to continue with the installation. Select the directory to install Offsite Backup & Restore. Click Next to proceed. Offsite Backup & Restore\User/Admin Guide\Updated on 3/15/2006. Version 1.1 7

Please note that you can choose to create the product icon on the different directory as shown below. Click Next to proceed once confirming on the installation location. The installation process will be shown. Offsite Backup & Restore\User/Admin Guide\Updated on 3/15/2006. Version 1.1 8

Please review that the information is correct before you click Install. Now you have successfully installed Offsite Backup & Restore. The icon will appear on your desktop. You can start using Offsite Backup & Restore now! Offsite Backup & Restore\User/Admin Guide\Updated on 3/15/2006. Version 1.1 9

USER ACCOUNT Username and Password For individual user you will be given a Username and the default Password backup. For Corporate Users, the Username will be given by the Offsite Backup & Restore Administrator. The default password is backup. SingTel does NOT hold a copy of your password. Your Password is a User key for you to log into the application and gain access to your backed up data. Please keep it in the strictest confidence. In the event of loss of password, please refer to your Administrator to reset your password (only applicable to Corporate Users). Offsite Backup & Restore\User/Admin Guide\Updated on 3/15/2006. Version 1.1 10

Using Offsite Backup & Restore Double click on the Offsite Backup & Restore icon on your desktop to launch the application. Proxy In the event that the client is unable to contact the server, users will be prompted by the system to set the proxy in order to use SafelyAway. Please click OK and set the Proxy Use the screen prompted by the systems and fill up the information. Thereafter save the settings in the system. Offsite Backup & Restore\User/Admin Guide\Updated on 3/15/2006. Version 1.1 11

For Individual Users please enter your UserName and password. Click Login and leave the Corporate ID blank. For Corporate User please enter your Company s Corporate ID together with your UserName and password. Click Login. Note: If you are logging in to Offsite Backup & Restore for the first time, use the default password backup. You will then be prompted to change your default password to one known only to you. This new password should contain a minimum of 8 characters. Offsite Backup & Restore\User/Admin Guide\Updated on 3/15/2006. Version 1.1 12

The following screen would appear. The Offsite Backup & Restore application reads all the drives on your system. Offsite Backup & Restore\User/Admin Guide\Updated on 3/15/2006. Version 1.1 13

BACKING UP YOUR DATA Click on the + symbol to expand the folders. Tick folders you wish to backup. Click on the Backup button to start the transmission process. Offsite Backup & Restore\User/Admin Guide\Updated on 3/15/2006. Version 1.1 14

The file backup process will be as shown. Press Done to end the backup process. Offsite Backup & Restore\User/Admin Guide\Updated on 3/15/2006. Version 1.1 15

RESTORING YOUR DATA From this window, you will be able to see your entire backup sets file directory. Offsite Backup & Restore\User/Admin Guide\Updated on 3/15/2006. Version 1.1 16

Expand the folders and tick the files that you would like to retrieve. Click Restore. Offsite Backup & Restore\User/Admin Guide\Updated on 3/15/2006. Version 1.1 17

Here, you will be given 2 options. i) You may restore these files back into their Original Location, according to the same path through which the files were backed up. Please note that any files already in the original folder with identical file names will be written over during Restore. ii) You may also restore the files into an Alternate Location. Select the location through the Browse button. Offsite Backup & Restore\User/Admin Guide\Updated on 3/15/2006. Version 1.1 18

When done, click on the "Restore" button to begin the restoration process. Offsite Backup & Restore\User/Admin Guide\Updated on 3/15/2006. Version 1.1 19

File Restore progress is as shown. Click "Done" to exit. Offsite Backup & Restore\User/Admin Guide\Updated on 3/15/2006. Version 1.1 20

DELETING YOUR STORED DATA From this window, you will be able to see the directory of all your files stored at the remote server. Select your folders/files to be deleted by ticking it. Click on the Delete Tab. Note: This operation will purge your files from the server permanently. So be careful! Offsite Backup & Restore\User/Admin Guide\Updated on 3/15/2006. Version 1.1 21

Click Start to delete folders/ files. Click Done to exit the deletion process. Offsite Backup & Restore\User/Admin Guide\Updated on 3/15/2006. Version 1.1 22

SCHEDULING YOUR BACKUP Login into Offsite Backup & Restore application. Click on the Schedule tab. Offsite Backup & Restore\User/Admin Guide\Updated on 3/15/2006. Version 1.1 23

Select the time of backup using the up-down arrow key. Select the day(s) you would like to schedule for backup by ticking the day(s) of the week for backup. Offsite Backup & Restore\User/Admin Guide\Updated on 3/15/2006. Version 1.1 24

Click on Set Schedule once the day(s) and time are selected. You may choose to Minimise the application so that backup can commence according to the time specified. Offsite Backup & Restore\User/Admin Guide\Updated on 3/15/2006. Version 1.1 25

TOOLS Version Control You may like to determine the number of versions to be kept for all your backup files. Simply select the number of versions, under Version Control, from 0 to 5. Offsite Backup & Restore\User/Admin Guide\Updated on 3/15/2006. Version 1.1 26

Enable Automatic Login Choose this option if you wish to be able to login to your SafelyAway account automatically, without typing in your UserName and password. For security reasons, it is recommended that this be left unchecked. Offsite Backup & Restore\User/Admin Guide\Updated on 3/15/2006. Version 1.1 27

Change Password You may change your password under the Options Function. Click on Change Password. Offsite Backup & Restore\User/Admin Guide\Updated on 3/15/2006. Version 1.1 28

To change your password, type in your old password in the appropriate text box. Then type in your new password. Lastly, type in your new password again and click on Submit Password Offsite Backup & Restore\User/Admin Guide\Updated on 3/15/2006. Version 1.1 29

Edit Profile To Edit your personal information, click on Edit Profile. Offsite Backup & Restore\User/Admin Guide\Updated on 3/15/2006. Version 1.1 30

Fill in your personal information accurately and click Submit when done. Offsite Backup & Restore\User/Admin Guide\Updated on 3/15/2006. Version 1.1 31

HELP Feedback In order to view the reports for all backup, restore, schedule or delete activities, click on the Help tab. Offsite Backup & Restore\User/Admin Guide\Updated on 3/15/2006. Version 1.1 32

Type the message that you wish send to us at SurgoSystems. Select the date and time of the report you wish to view or attach. Click Send if you wish to send a message or report. Offsite Backup & Restore\User/Admin Guide\Updated on 3/15/2006. Version 1.1 33

Click on View to proceed if you wish to view the report of the particular day. Offsite Backup & Restore\User/Admin Guide\Updated on 3/15/2006. Version 1.1 34

OFFSITE BACKUP & RESTORE ADMINISTRATOR GUIDE ADMINISTRATOR ACCOUNT Username and Passwords For the Administrator, the Username will be created by the system and the default Username is admin and the initial password is backup. The system will also create a default storage of 100MB which the administrator can later adjust from the User Interface. In the event that the Administrator losses the password, the Administrator needs the Master Key to reset the password. The default Username is Reset and the default Password is Reset. Thereafter the administrator will be prompted to enter the master key given to the company (Please refer to the guide for more instruction). SafelyAway employs a sophisticated key management system that utilizes oneway hash functions, symmetric and asymmetric encryption technologies. As a result, users and account administrators are able to change their passwords at any time and that every corporate account has a master key which gives the holder absolute control over the organisation s security, e.g., resetting lost passwords, deleting accounts, etc. SurgoSystems does NOT hold a copy of the passwords nor the Master Key. Offsite Backup & Restore\User/Admin Guide\Updated on 3/15/2006. Version 1.1 35

Administrator Account Features The Administrator will be able to use the following features through the Offsite Backup & Restore User Interface to administer the company s account. Administration of Master Key In the event that the Administrator losses the password, the Administrator needs the Master Key to reset the password. Please login with the default Username Reset and default Password Reset on the login screen Press Login to go the next screen Offsite Backup & Restore\User/Admin Guide\Updated on 3/15/2006. Version 1.1 36

With the Master Key, the company is able to reset the administrator s password by using this function. The password is reset to the default password admin. The Administrator will then be prompted to change the default password upon logging in to the account. Offsite Backup & Restore\User/Admin Guide\Updated on 3/15/2006. Version 1.1 37

The Administrator may continue to log into the Offsite Backup & Restore application with the Administrator s UserName, Password and Corporate ID. Offsite Backup & Restore\User/Admin Guide\Updated on 3/15/2006. Version 1.1 38

Using The Administration Function Upon logging into Offsite Backup & Restore using the Administrator s username, password and corporate ID, the Administrator will be able to see the screen below. Note the presence of the Admin tab Offsite Backup & Restore\User/Admin Guide\Updated on 3/15/2006. Version 1.1 39

Please click on the Admin tab to access the Administrator Functions. Offsite Backup & Restore\User/Admin Guide\Updated on 3/15/2006. Version 1.1 40

1. Show Users The User Reports will give you an overview of the accounts that you are administering. Offsite Backup & Restore\User/Admin Guide\Updated on 3/15/2006. Version 1.1 41

2. Add User Function Using this feature, the administrator may create individual accounts for the company. These accounts created by the Administrators will have to log in to their account with the UserName created by the Administrator, and the organisation s Corporate ID. The default password for the new accounts is backup". Offsite Backup & Restore\User/Admin Guide\Updated on 3/15/2006. Version 1.1 42

3. Delete User Function Offsite Backup & Restore\User/Admin Guide\Updated on 3/15/2006. Version 1.1 43

Using this feature, the administrator may delete individual accounts for the company with the Master Key. 4. Offsite Backup & Restore\User/Admin Guide\Updated on 3/15/2006. Version 1.1 44

Suspend/Activate User Function Offsite Backup & Restore\User/Admin Guide\Updated on 3/15/2006. Version 1.1 45

With this function, the Administrator is able to Suspend and Activate individual accounts in the company. While an account is Suspended, the suspended user will not be able to log into his/her individual account. No data is deleted through this function. Offsite Backup & Restore\User/Admin Guide\Updated on 3/15/2006. Version 1.1 46

5. Allocate Storage Function Through this function, the Administrator is able to allocate the amount of storage as needed to users. In addition, this screen allows the Administrator to keep track of the size of storage allocated, and the size of storage left. Offsite Backup & Restore\User/Admin Guide\Updated on 3/15/2006. Version 1.1 47

6. Reset User Password Function With the Master Key, the Administrator is able to reset a User s password using this function. Offsite Backup & Restore\User/Admin Guide\Updated on 3/15/2006. Version 1.1 48

The password is reset to the default password backup. The user will then be prompted to change the default password upon logging in to their account. Offsite Backup & Restore\User/Admin Guide\Updated on 3/15/2006. Version 1.1 49