FinPlan R8.6 Upgrade and New Features Guide

FinPlan R8.6 Upgrade and New Features Guide Rev 1.3 - July 2010 1 P A G E

CONTENTS Introduction... 3 Upgrade Requirements... 3 Important... 4 Planning for Upgrade... 5 R8.6 New Features Summary... 6 Enhanced Enquiry Process... 8 Enhanced Adviser Workflow... 12 Enhanced Frameworks... 14 Assureweb... 17 Access Requirements... 17 Using Assureweb... 17 Halifax Intermediaries Online... 21 Access Requirements... 21 Defaqto Engage 3.0... 23 Access Requirements... 23 Recently Updated Documents... 24 Client Summary... 26 Jump to page... 27 2 P A G E

INTRODUCTION INTRODUCTION This document contains the New Features Guide for FinPlan release R8.6. The latest help pages are always available on-line at www.bluecoatsoftware.com/hlp. Check here for details of new releases and features. These notes assume prior working knowledge of the system and are not an exhaustive discussion of every feature or facility available within the system. If you would like to organise additional training to fully explore the functionality available, please contact a member of the Sales Team on 0845 226 0720. Training can be provided at our Training Centre in Dorking, over the Internet or on-site at your offices. Technical Support is available on normal working days Monday to Friday between 08:30 and 18:00. Please telephone 0845 226 0740 or email support@bluecoatsoftware.com for assistance. UPGRADE REQUIREMENTS FinPlan R8.6 does not support Microsoft Windows 2000 or earlier versions of the operating system. If you are still running an unsupported version operating system you will need to upgrade your system before the FinPlan upgrade can be applied. Microsoft Windows XP or Windows Server 2003 and later versions are all supported. FinPlan R8.6 requires the Microsoft.Net 4 Framework to be installed on both servers and PCs before upgrading. For guidance on how to install.net 4 or to check whether it is already present please contact Technical Support. 3 P A G E

IMPORTANT IMPORTANT This guide assumes that you are already using FinPlan R8.0 (or later). FinPlan R8.0 introduced significant changes to the way in which commission is processed. It is strongly recommended that you attend a commission training course BEFORE upgrading your systems if you are not already familiar with commission processing in FinPlan R8.0. If you are not using FinPlan R8.0 presently you do not need to upgrade to R8.0 before applying the R8.6 update to your system but need to ensure that you are familiar with all of the changes documented herein. If your Home Page looks similar to the one shown below you are already using an R8.0 or later system: This document covers the new features being delivered in FinPlan R8.6. Please request the R8.5 Upgrade Guide from Technical Support for details of the features introduced in versions R8.0 onwards. 4 P A G E

PLANNING FOR UPGRADE PLANNING FOR UPGRADE Upgrading your FinPlan systems is straight-forward and can normally be completed in just a few minutes. If you have not yet installed Microsoft.NET 4 Framework this must be completed before running the upgrade. You do not need to have received the upgrade to install.net 4 and it is recommended that this work is completed on all PCs and Servers prior to upgrading FinPlan. You will receive an email containing a link to the Bluecoat Software website where you can download the FinPlan upgrade program. This program needs to be run on your Server PC. The FinPlan system will be shut down during the upgrade and none of the users will have access until the upgrade has been completed. Once you have upgraded your server, any of your office PCs that connect will be automatically upgraded to the latest version. The upgrade will fail on these PCs if they have not yet had.net 4 installed. Office Plus users will need to download the upgrade to their laptop and perform the upgrade but should ensure that the main office server has been upgraded before they upgrade their own systems. If you are unsure of any aspect the upgrade procedure, please contact Technical Support for assistance. BEFORE YOU UPGRADE Before you upgrade to the latest version you should take time to read this document and evaluate how the new features will impact on your existing business practices. You will want to make sure that all users are aware of the new features available and how they are to be used. Plan Adapt Train Review Implement Monitor 5 P A G E

R8.6 NEW FEATURES SUMMARY R8.6 NEW FEATURES SUMMARY Key New Features Enhanced Enquiry Processing Enhanced Frameworks Assureweb Halifax Defaqto Engage 3.0 Recent Documents Client Summary Jump to Page ENHANCED ENQUIRY PROCESSING Each new enquiry now has the concept of a final Outcome which indicates the result of the specific enquiry. Appointments can also be associated with the enquiry and linked to an adviser s diary. The Enquiry Reports have been enhanced to deliver comprehensive analysis of enquiries, conversion rates and adviser activity. ENHANCED FRAMEWORKS All Frameworks, for Advisers, Administration and Compliance have been enhanced to support the logging of source documents and letters against the tasks that they relate to. This makes locating any document much simpler and gives clear visual feedback when documents have been generated or scanned relating to a specific task. Where multiple Frameworks are used against the same plan they can be expanded or collapsed to make a clear distinction between the separate processes. ASSUREWEB FinPlan R8.6 introduces integration to Assureweb for Term, Income Protection and Annuity Quotes. FinPlan s innovative Flexquote system will automatically retrieve comparative quotes that highlight the differences in premium available for Joint or Single life plans as well as providing CIC or Waiver of Premium. The Assureweb quote service carries a monthly charge of 10+VAT per firm, regardless of the number of users. HALIFAX FinPlan R8.6 provides a direct integration to the Halifax-Intermediaries Online software and new Web Portal. Whichever system you use, the details required for a KFI, Mortgage Promise or Full Application which have been recorded in FinPlan are populated across to the Halifax System. DEFAQTO ENGAGE 3.0 Users of the Defaqto Engage web service will be able to pre-populate the client details to the website from FinPlan. The documents associated with the research can then be filed against the client to support the recommendations. 6 P A G E

R8.6 NEW FEATURES SUMMARY RECENT DOCUMENTS & DOCUMENT HISTORY The Client Review Pane has an additional list of the last 10 documents relating to the client. To access the document, simply click on the link. The Document History has been enhanced to open with complex filing structures collapsed and starting in the All Documents folder. CLIENT SUMMARY A new Client Summary pop-up screen has been added to show the primary client details including Date of Birth, National Insurance Number and contact details. This screen can be used whenever you need reference to the client details without leaving the screen you are currently looking at. JUMP TO PAGE When a multi-page report is being viewed, you can now jump directly to a specific page number. 7 P A G E

ENHANCED ENQUIRY PROCESS ENHANCED ENQUIRY PROCESS In FinPlan R8.6 it is even easier to effectively process enquires. New enquiries can be fed directly from a compatible website so that they appear immediately within the FinPlan Adviser Workflow. The Adviser process guides the adviser through the stages that they need to complete in processing the enquiry. Multiple processes are available so that, for example, a separate process can be used for an annual client review as opposed to a new enquiry from a new client. When each enquiry has been completed an Outcome is recorded that indicates the final result of the enquiry and new analysis reports then provide feedback in terms of conversion rates and business generated in relation to the enquiries processed. To generate a new factfind in FinPlan R8.6, you need to be processing a New Enquiry. A factfind cannot be created if there is no associated enquiry record. CONFIGURATION ENQUIRY SOURCE AND NAME It is important to record where your Enquiries are coming from and the Enquiry Source is a mandatory field to be completed for every New Enquiry. The Enquiry Source represents where the enquiry came from. This will typically be a broad category such as Self-Generated, Website, Purchased Lead, Referral or Annual Review. For each Enquiry Source it is possible to define one or more Enquiry Source Names to provide additional detail regarding the source. The Enquiry Source Name is not mandatory and can be either selected from the drop-down list of pre-defined options or keyed directly to the field. This hierarchy enables you to represent, for example, all of the negotiators at a specific estate agency or all of your regular referral sources. Choosing these from a list ensures that they are entered consistently so that your analysis reports correctly group the same Source Names together. When a client is added to system, the Enquiry Source and Enquiry Source Name are recorded against the client as the Client Source and Client Source Name. These can be edited but will not be modified by future enquiries received from alternative sources. Any Source Name can be configured to appear in all Enquiry Source lists so that, for example, you could configure a < Not Known > option that would appear as a Source Name regardless of the Enquiry Source selected. 8 P A G E

ENHANCED ENQUIRY PROCESS The Enquiry Source and Enquiry Source Names can be configured by any user who has been granted the Site Manager role. Please contact Technical Support for assistance regarding configuring these details. ENQUIRY DETAILS The new Enquiry Details tab summaries the details of the enquiry and allows a Potential Case Value to be recorded before any business is written to give a reminder and measure of the total potential value of the case. This can later be compared to the actual written figures achieved from the enquiry. Where a client appointment is to be made, direct access to the Adviser s diary is provided via a link button. If an appointment is created in the diary from this screen, it will remain linked to the enquiry so that clicking on the appointment in the diary will return to the Enquiry Details (and clicking on the link button will return to the diary). ENQUIRY OUTCOME The Enquiry Outcome can be set to one of four possible outcomes. Sale to indicate that some new business was written as a result of the enquiry, No Sale to indicate that the enquiry was processed but that no new business was written as a result, Rejected Enquiry where it was not possible to process the enquiry or it did not meet the criteria for the enquiry type and so should not be considered as a valid enquiry or Duplicate Enquiry where the same enquiry has already been received and processed. An Outcome must be recorded against each enquiry to 9 P A G E

ENHANCED ENQUIRY PROCESS ensure that the analysis reports contain meaningful data. The Outcome should only be completed when the enquiry has reached one of the final states. If an Outcome is not recorded for the enquiry but the Adviser Process has been fully completed, a reminder to set the Outcome will appear in the Adviser Workflow until the Outcome is recorded. Enquiries that have been processed prior to R8.6 will have an Outcome of Unknown. The New Enquires Breakdown Report can be used to identify these enquiries and the status can be updated if historic records are required. RESEARCH AND QUOTES The Enquiry now has specific tabs to store details of any product research, Life and Investment Quotes, Mortgage Quotes or General Insurance Quotes. When recording Research you can attach any file or document to the Enquiry that supports your research. If a scanner is attached you can also scan a document directly to the Research tab. The link Document button can be used if you wish to include documents that are already stored in the client s document history. Any documents added to the Research tab are automatically stored in the document history if they are not already present. 10 P A G E

ENHANCED ENQUIRY PROCESS ENQUIRY ANALYSIS REPORTS A number of new and enhanced reports have been provided to enable the analysis of enquires. Report Name Content Purpose New Enquiries Report Enquiry Conversion Trend Report Adviser Activity Report Provides an analysis of the enquiries received in any given date range. Enquiries can be grouped by their source, type, outcome or the adviser they have been allocated to. The Summary Report lists counts of enquires along with the total value of business written for the selected Group By option. This trend report shows the sales conversions that have been achieved in each category. The report is run over a 12 month period and can display the conversions by Enquiry Type, Enquiry Source, Enquiry Status and Adviser. The enquiry Outcome is used to record whether a sale was made, the outcome of No Sale indicates that an appointment was made but no sale resulted. Provides an analysis for each adviser of the enquires that have been processed during the selected period. To provide feedback on the numbers and types of enquiries received. Using this report you can identify how many enquires you have received from each of your enquiry sources and the total value of business written as a result of the enquiries. This report identifies how many enquires of each type have been received and of those enquiries how many proceeded to an appointment, and of those appointments, how many resulted in a sale. This report summarises the business written based on the enquiries processed by each adviser. 11 P A G E

ENHANCED ADVISER WORKFLOW ENHANCED ADVISER WORKFLOW For Advisers, the Adviser Workflow is the cornerstone of new business processing. Advisers will efficiently and effectively manage their pipeline by using the Adviser Workflow correctly. The Adviser Workflow is broken down into the following sections. Any entry that appears in the Workflow represents a task or enquiry that requires attention. Workflow must be cleared on a daily basis so that each day, the adviser is presented with only the new enquiries that have been generated and the tasks that they have requested reminders for. The Next Review Date recorded against the enquiry is used to control the Workflow. Whenever a Next Review Date is set in the future, the associated task, quotes and Factfinds will not appear in the Workflow until the review date is reached. Set the Next Review Date on every item that appears in your Workflow on a daily basis. By the end of the day, your workflow should be empty. Workflow Section Name Contents Purpose New Client Wizard Highlights any enquiries that have been partially recorded. Until the Finish button is pressed the enquiry will remain in this section of the Workflow. These items should be cleared. If a large number of entries are present it indicates that users do not understand the process. The Finish button within the enquiry confirms that all required details have been entered and the enquiry is ready for an Adviser to process. To clear these items, select the entry from the Workflow, complete any mandatory details for the Enquiry and press the Finish button. 12 P A G E

ENHANCED ADVISER WORKFLOW Workflow Section Name Contents Purpose New Enquiries Quotes New Business Current Factfinds This section provides details of all enquiries that require attention today. Lists any Quotes that have been recorded against an enquiry for which there is no outcome recorded. Entries in this section of the Workflow indicate that details required for New Business have not yet been provided. This may be the commission profile to reflect the initial and future commissions to be generated by the case. Entries can appear in this section where an Online Application has been deferred by choosing the Apply Later option. For network members, this can also indicate that the New Business Record has not yet been submitted to the network. Lists any Factfinds that have been created but have not yet been filed. If the Next Review Date for an enquiry has been set to today s date the associated enquiry will appear in the Workflow. All tasks shown should be completed or where it is not possible to finalise an enquiry, the Next Review Date should be updated to a future date atwhich the next action is required. Every quote that is recorded against an enquiry should be updated to reflect the final outcome. A quote can be Accepted or can be marked as Not Proceeding. Setting the Next Review Date against the associated enquiry to a future date will remove these items until the review date is reached. Fully record the missing details to clear the item. Setting the Next Review Date against the associated enquiry to a future date will remove these items until the review date is reached. Complete the data entry for the Factfind and press the File Factfind button to ensure that a read-only copy of the details is recorded against the enquiry. If a Pending factfind is not required, it can be deleted by locating the document in the client s Factfinds list and selecting the Delete button. Setting the Next Review Date against the associated enquiry to a future date will remove these items until the review date is reached. 13 P A G E

ENHANCED FRAMEWORKS ENHANCED FRAMEWORKS All of the frameworks used for the Adviser Process, Administration case tracking and Compliance checking have been enhanced with new facilities. Every task within the framework now has an associated document folder. Any document relating to that stage should be stored against the task for easy retrieval and review. Any document can be attached or scanned directly to the task Docs folder and any document that does not already exist within the document history will be automatically added. If a new document is required, the Generate Letter button can be used to access the system templates that have been configured. Any new document created in this way is automatically filed against the stage. USING THE TASK DOCS STORE 1. Within the Adviser process, the Fact Find Completed task has an additional action button of New Fact Find is available. The Adviser can create a new factfind from here that will be stored against the stage. For the Fact Find Completed task to be marked as Done a factfind must be stored. If a scanned document is available this can be attached in-place of the FinPlan factfind if required. 2. Where signed documents have been received, they should be scanned against the relevant task. 3. Administrators who wish to generate a covering letter when they send the client policy documents can do so by opening the Docs folder against the Policy Documents Sent administration stage and can then generate the letter using the pre-defined system template. 14 P A G E

ENHANCED FRAMEWORKS COMPLETING FRAMEWORK TASKS There are now separate columns for the Done and N/A indicators for a task. If the stage has been fully completed the Done box should be ticked. Once a stage has been marked as Done (or N/a ) no further documents can be added to the Docs folder (although removing the tick will re-enable edit access to the list). When a stage is marked as Done in any framework, it can be configured to generate an SMS text message or email message to be sent to the client (or adviser). If you would like assistance in configuring this feature, please contact Technical Support. The N/A indicator can be selected for any stage that is not already marked as Done. This is used to indicate that the task does not require completion within the context of the current framework. MULTIPLE FRAMEWORKS When dealing with multiple frameworks against a case it is easy to distinguish between them. Each framework added is identified as Incomplete or Complete. When multiple frameworks are recorded against and enquiry or policy the default is that a complete framework will be collapsed so that the individual stages are hidden. The earliest and latest dates recorded within the framework will be displayed. To expand or collapse the framework, click on the + or - button next to the status. Please note: In general you will only want to have one active framework at a time. Each framework should be fully completed before adding a new framework. Please note: If you ticked the Enquiry not proceeding box against an Enquiry, every stage of EVERY framework against the enquiry is marked as N/A. Any subsequent framework that you add to this enquiry will also have its stages marked N/A. If you wish to process an alternative framework against the enquiry you should manually mark the N/A stages where required and not use the Enquiry not proceeding check-box. 15 P A G E

ENHANCED FRAMEWORKS Please note: If you ticked the Remaining tasks are not applicable box against an Administration or Compliance framework, every stage of EVERY framework is marked as N/A. Any subsequent framework that you add to this policy will also have its stages marked N/A. If you wish to process an alternative framework against the policy you should manually mark the N/A stages where required and not use the Remaining tasks are not applicable check-box. USING MULTIPLE FRAMEWORKS 1. Once you have completed every stage of the Adviser Process against an enquiry it is removed from your Workflow and will not re-appear. If you would like to configure a framework with which to process a client review in the future it could be added now and the review date set for when you want to start processing it. When the Next Review Date is reached, the first task in the framework will appear in the Adviser Workflow. 2. If you wish to process an increment to existing policy and need a new administration framework, this can be added and the older completed frameworks will be separated with their start and end-dates clearly visible. Please contact Technical Support for assistance in configuring your frameworks. AUTOMATED FRAMEWORK SELECTION When configuring an administration framework it is possible to associate the framework with a category of business. This enables specific frameworks to be created for Health & Life Insurance, Life Assurance, Investments, Personal Insurance or Commercial Insurance. If frameworks are created for these categories they will be presented as the default option when a case of the associated category is added to the system. For Adviser process frameworks, the association is with the Enquiry Type. Different frameworks can be added for Life Cover, CI Cover, PHI Cover, Mortgage, PMI Cover, Savings, Investment, Pension, Long term Care or Sell Property & Rent Back. 16 P A G E

ASSUREWEB ASSUREWEB ACCESS REQUIREMENTS The FinPlan Assureweb service requires two elements to operate: 1. You require an Assureweb User Name and Password. These are provided by Assureweb. You can register for the service via the Assureweb website. If you already possess a valid User Name and Password these can be used with FinPlan. You do not need to re-register to use the integration. 2. You require a service licence to use the Assureweb FinPlan Integration. This costs 10+VAT per month per firm, regardless of the number of FinPlan users of the service. Please contact Bluecoat Software to place an order. Once you are issued with a new licence key, the service will become available on all systems running FinPlan. USING ASSUREWEB GENERATING A STANDARD QUOTE To generate an Assureweb quote access the Life Quotes tab of the enquiry. From here you have access to the life quote portals and can record a manual quote if required. When you press the Assureweb button, you will be presented with the current client details. You will be required to complete any mandatory information that is missing, but once entered, these details will be permanently recorded against the client. Select the Quote Category (Term, Income Protection or Annuity) for the required quotes. The category selected will then determine the details required to complete the quote request. Select the required attributes of the quote and press the Get Quote button to request the quote. If you have not already used the service, you will be prompted to enter your Assureweb User and Password details. Once these have been entered they will be remembered (for the current FinPlan user) and you will not be prompted to re-enter them. If you need to change these details (to request details using an alternative user s account) you can press the Login Details button and enter new account details. These will be remembered until they are next changed. 17 P A G E

ASSUREWEB When the quotes have been returned they will be listed along with a Download Status. Where a Warning is shown, the provider has sent additional messages along with the quote this may relate to the attributes of the quote or commission and does not necessarily represent an error. You can read the text by selecting the quote and pressing the info button next to the Download Status field. A status of Success means that the quote has been returned with no additional commentary or issues. A status of Failed indicates that a quote could not be returned again the specific details of the issue sent by the provider will be available via the info button. 18 P A G E

ASSUREWEB If you require the associated document for a specific quote, press the Download Document List to see the documents that are available from the provider. Once the list has been returned, you can download the specific documents that you require by double clicking on the document name. Any documents retrieved in this way will be automatically stored in the client history. To generate a comparison report, choose the appropriate report from those displayed at the bottom of the quote results. Once generated, the report is automatically filed in the client history. When you are ready to submit the application to the provider, Accept the quote and the Apply Online button will take you directly to the provider s website, populating the application details from the quote. GENERATING A FLEXQUOTE A FinPlan Flexquote will automatically generate alternative comparisons based on the quote details you provide. If you request a joint-life quote the Flexquote will also request single-life quotes so that you can easily compare premiums. The Flexquote will also present variations such as including WOP or Critical Illness cover in the plan, removing the need to generate separate quotes. To generate an Assureweb Flexquote access the Life Quotes tab of the enquiry. From here you have access to the life quote portals and can record a manual quote if required. When you press the Assureweb button, you will be presented with the current client details. You will be required to complete any mandatory information that is missing, but once entered, these details will be permanently recorded against the client. Select the Generate a Flexquote option to request a Flexquote. Select the Quote Category (Term, Income Protection or Annuity) for the required Flexquote. The category selected will then determine the details required to complete the quote request. Select the required attributes of the quote and press the Get Quote button to request the quote. FinPlan will now generate a results matrix showing the best rates available for the alternatives presented by the Flexquote. 19 P A G E

ASSUREWEB Each box in the matrix displays the lowest quote that has been returned for the selected benefits. To see the complete comparison and full results set for any of the matrix items, simply click on the box to open the results. This can be done whilst quote results are still being returned and you can press the Back button to return to the matrix. 20 P A G E

HALIFAX INTERMEDIARIES ONLINE HALIFAX INTERMEDIARIES ONLINE ACCESS REQUIREMENTS The FinPlan Halifax service requires the installation of the Halifax Intermediaries Online CD. This can be requested from the Halifax Intermediares website: http://www.halifax-intermediaries.co.uk/placing_business/order_your_online_cd/default.aspx Version 9.5 or later of the software is required. Halifax Intermediaries Online is a desktop application that processes the request to Halifax. If your firm has been enabled for the new Halifax Intermediaries Web Portal, this integration will also populate the portal details directly. Please contact Halifax Intermediaries for details of the Web Portal. USING HALIFAX INTERMEDIARIES ONLINE When you have selected a Halifax mortgage, either by using a quotation service such as TriGold or Mortgage Brain, or have manually recorded the quote details, you can request a Mortgage Promise or KFI directly from Halifax or complete an online application. Whenever you open a Halifax quote that has been recorded in FinPlan you can press the Mortgage Promise / KFI button to generate either a KFI or Mortgage Promise or can press the Accept Quote button to proceed to a full application. When you select the required option, FinPlan will launch the Halifax Mortgage Wizard that will guide you through completing the mandatory details for the request. Once you have selected you submission route (either Intermediaries Online or the new Intermediaries Online Web Portal) you will be guided through the collection of the details required for your submission. The Wizard will highlight any mandatory fields and by pressing the Next Incomplete button you can jump to the next mandatory field that has not yet been completed or populated from the client details. 21 P A G E

HALIFAX INTERMEDIARIES ONLINE Once you have completed the Wizard, press the Create Application button to launch Halifax Intermediaries Online and submit the request. 22 P A G E

DEFAQTO ENGAGE 3.0 DEFAQTO ENGAGE 3.0 ACCESS REQUIREMENTS Defaqto Engage is a financial product research and analysis system designed to dovetail with the advice process. Completely web-based and refreshed daily with real-time data, Defaqto Engage can sift through thousands of options in a matter of minutes maintaining a complete audit trail to satisfy compliance. The system is able to compare products, funds and fund performance within a single application all of which can be included in detailed research reports available in Word or PDF format. For more information, please contact Defaqto on freephone 0808 1000 804 or email sales@defaqto.com There is no software installation required to access Defaqto Engage but you will require a valid Engage Username and Password to access the service. Once you have a valid Engage account you will need to configure FinPlan with the details. Please contact the Bluecoat Software support team on 0845 226 0740 for assistance. USING DEFAQTO ENGAGE 3.0 Whenever you wish to perform research using Engage, you will access the Research tab of your Enquiry. From here you can launch Engage. The Engage Wizard will guide you through completing the client details required for an Engage session and will then launch Engage. When Engage is launched, a new window will open in-which you can complete your Engage research. When you have finished, close the window to return to FinPlan. This window can be re-sized if required. Any documents that you generate within Engage can be Attached to document your research. These are automatically stored in the client history. 23 P A G E

RECENTLY UPDATED DOCUMENTS RECENTLY UPDATED DOCUMENTS Whenever you have the client details open, the Client review Pane on the right-hand side displays any items of interest relating to the clients and the business that is being processed. The sections that are displayed for each client depend on the current status of the client but you should get into the habit of using this section of the client details to gain rapid access to the key elements. Section Contents Actions Recent Notes Pending Reviews Current Enquiries Lists the last 15 notes that have been recorded in the Client Notes. Lists the Policy, Mortgage or Client Review Dates that have been set for this client. When a Review Date has been marked as Completed it is removed from this list. Lists any Enquiry recorded against the client that has tasks outstanding in the Adviser process. The date shown shows the Next Review Date that has been set for the Enquiry. Click on a note to open it to view the full detail. Click on a Review to access the Review Date and associated notes. From here you can modify the date and/or mark it as Completed. Click on the task to jump directly to the Adviser Process for the enquiry. 24 P A G E

RECENTLY UPDATED DOCUMENTS Section Contents Actions Recently Updated Documents Current Quotes Current Planning Current Factfinds Compliance Administration Lists the last 15 documents that have been modified (or added) to the client s Document History. Identifies any Quotes that have been recorded against an Enquiry. Identifies a Planning report that is in progress and has not yet been filed. Lists any Factfinds that have been created against the current client that have not yet been filed. Identifies any policies recorded against the client that have any outstanding compliance items. Identifies any policies recorded against the client that have any outstanding administration items. Click on an entry to open the document. If the document is editable (a Word document or Excel spreadsheet) it will be opened in edit mode. All other documents will be opened as Read Only. Should you wish to edit a Read Only document you will need to locate it within the Document History and select the Edit Document menu option. Click on the Quote to jump to the details. Once the client has decided to accept a quote or have confirmed that they do not wish to proceed, the quote should be updated to reflect the outcome. Before the planning report is presented to a client, it should be filed so that no further changes can be made against it. A Factfind must be filed against the client before the research is completed and formal recommendations are made to the client. An unfiled Factfind can be edited and will reflect any changes made to the client record. If the Factfind is no longer required it can be deleted by locating it in the client s Fact Finds list. Click on the case to jump directly to the compliance framework for the plan. The missing dates should be recorded, or where appropriate marked as Not Applicable. Click on the case to jump directly to the administration framework for the plan. The missing dates should be recorded, or where appropriate marked as Not Applicable. 25 P A G E

CLIENT SUMMARY CLIENT SUMMARY A new Client Summary pop-up screen has been added to show the primary client details including Date of Birth, National Insurance Number and contact details. This screen can be used whenever you need reference to the client details without leaving the screen you are currently looking at. To access the summary details, choose the Show Client Summary option from the Main Menu. The details within the summary are not editable. 26 P A G E

JUMP TO PAGE JUMP TO PAGE When viewing any multi-page report, the Goto Page button can be used to jump directly to the selected page. Where there are more than 20 pages in the report, a list of pages is not shown but you can type in the number of the page required. If you enter a number that is greater than the last page, you will jump to the last page of the report, so to quickly jump to the last page enter 999 and press OK. 27 P A G E

Contact Details Yeoman House Parsonage Square Dorking Surrey RH4 1UP Tel: 0845 226 0720 Fax: 0845 226 0730 Internet www.bluecoatsoftware.com info@bluecoatsoftware.com (General Enquiries) sales@bluecoatsoftware.com (Sales) support@bluecoatsoftware.com (Technical Support) training@bluecoatsoftware.com (Training) edi@bluecoatsoftware.com (EDI Commission) Support: 0845 226 0740 Support is available from 08:30 to 18:00 on normal working days. 28 P A G E