Monitoring Call Center Applications with Application Response

Similar documents
Knowledge as a Service

Community. Collaboration. Careers.

E. OZCEYLAN /International Journal of Lean Thinking Volume 1, Issue 1 (June 2010)

Child Care Resource Kit celebrate relationships!

Epidemiology of Adverse Events in Air Medical Transport. Russell D. MacDonald, MD, MPH, Brie Ann Banks, BSc, MD, Merideth Morrison

Projec Change the Wor

english parliament of finland

IMPROVING PRODUCTIVITY OF MANUFACTURING DIVISION USING LEAN CONCEPTS AND DEVELOPMENT OF MATERIAL GRAVITY FEEDER A CASE STUDY

Garment Manufacturing Through Lean Initiative-An Empirical Study On WIP Fluctuation In T-Shirt Production Unit

NEGLIGENT INFLICTION OF EMOTIONAL DISTRESS IS STILL ALIVE IN TEXAS

Production Supervision Incorporated With Network Technology-A Solution For Controlling In-Process Inventory

Complex cultural and ecotourism development of Diósgyőr Lillafüred

PROVIDER APPLICATION FOR MEDICAL LIEN PORTFOLIO PURCHASE

With content marketing, you can move beyond measuring success in terms of impressions, awareness, or perception.

Your Touchstone Energy Cooperative. Mountrail-Williams Electric Cooperative

Book of Plans. Application for Development Consent. Thames Tideway Tunnel Thames Water Utilities Limited. Application Reference Number: WWO10001

Special Advertising Section

Missing and Exploited Children

english parliament of finland

CALIFORNIA S TRADE PUBLICATION FOR THE HOME LOAN ORIGINATOR

Working Paper Series Department of Economics Alfred Lerner College of Business & Economics University of Delaware

Sticky News. sticky rice cooking school newsletter

Catalogue 4. Arctic Arctique. Nautical Charts and Publications Cartes et publications nautiques

Cell Structure and Function

Manual for Vegetable Production in Botswana

A Quick Guide to Colleges. Offering Engineering Degrees

DevOps & WebSphere: Experiences in Chef enabling the IBM WebSphere Liberty Profile

Victims Compensation Claim Status of All Pending Claims and Claims Decided Within the Last Three Years

Compare the clothing in the Renaissance to the clothing now. Look up Renaissance architecture on the Internet and in books.

Big Data. Internet Research Group April, Peter Christy John Katsaros

Vom Prototyp zum MVP. Peter Spisak Senior Lead Architect Online and VAS Development. Public Nicht vertraulich

English Language Program

Two River Views. A New Website at a New Home. Two River Community Bank Newsletter Fall 2015

Building a High Performance Environment for RDF Publishing. Pascal Christoph

EXECUTIVE SUMMARY. Survey Objective. How to Use This Report. Methodology

Summary. emam is a media asset management platform with powerful tools for the use and management of digital content.

Geotechnical engineering education and practice in Croatia

Auburn University Style Guide & Identification Standards Manual

New Oral Anticoagulants and Other Updates. Tracy Minichiello, M.D. Associate Professor of Medicine Chief, SF VA Anticoagulation & Thrombosis Service

Universitat Politècnica de València HERE. TODAY. TOMORROW.

BERGEN COMMUNITY COLLEGE DIVISION OF BUSINESS, PERFORMING ARTS AND SOCIAL SCIENCES BUSINESS DEPARTMENT

Rain Sensor "AWS" TYPE CHART and INSTALLATION INSTRUCTION

Canadian Public Administration publique du Canada

Masters Mens Physique 45+

Earthquake Hazard Zones: The relative risk of damage to Canadian buildings

A ~A--~--44-~--~- -~

Hixson-Lied College of Fine and Performing Arts University of Nebraska Lincoln

Director s Statement

Safety Data Sheet TSP - TRISODIUM PHOSPHATE

S. Mai 1 and C. Zimmermann 2

Carrier Locator: Interstate Service Providers

TV Blackouts Hit All-Time High

Regensensor "AWS" TYPENÜBERSICHT UND EINBAUANLEITUNG Rain Sensor "AWS" TYPE CHART and INSTALLATION INSTRUCTION

Click prefect Enroll Digital

Using a Balanced Scorecard to Tie the Results Act to Your Day-to-Day Operational Priorities

2. SALESMATERIALSStudentswithorwithoutsmartphonesareabletofacilitatethesalewiththesales materialsprovidedintheirstarterkit,aswelasonourwebsite.

The role of culture and leadership in lean transformation: a review and assessment model

Budgeting. Here are five easy ways to keep your budget. Keeping up with all the INS and OUTS POSITIVE. Budget Quick Start. Go Green!

Pain-Free Injections

BFA. arts.vcu.edu/graphicdesign

Neighborhood Evaluation in Acquiring Stock Trading Strategy Using Genetic Algorithms

Comparing plans is now simple with metal plans. What Does it Mean to Have a 6-Tier Pharmacy Plan? Tie. Individual Health Insurance

Future Trends in Airline Pricing, Yield. March 13, 2013

WHO IS YOUR EMPLOYEE?: INDEPENDENT CONTRACTORS AND OTHER CONTINGENT WORKERS. Dean L. Silverberg * Epstein Becker & Green, P.C

Layered Design and Collaborative Development of Network System and Its Application in Realtime Information Cluster

ARTICLE IN PRESS. International Journal of Lean Thinking Volume 1, Issue 1 (June 2010)

OFFSHORE INTERNATIONAL MARINE PERSONNEL SERVICES, INC. EMPLOYMENT APPLICATION

Move on! aki a. customers. refer your brand. abildiniz. Would you like be in an interactive communicationrtawith your customers?

Keynote: WearehonoredtohaveTerryA lenasourscheduledkeynotespeakersaturdayevening,october25,2014.

Performance Control of PMSM Drives Using a Self-tuning PID

LIST OF RANK AND FILE CLASSES IN BU 9 As of December 1, 2011

All of my instructors showed a true compassion for teaching. This passion helped students enjoy every class. Amanda

USI Master Policy Information

CODES FOR PHARMACY ONLINE CLAIMS PROCESSING

Canada for Kids. You're unbearable! You're a LOONIE!

RSNA, AAPM Help Fill Urgent Need for Medical Physics Residency Programs

Transient Voltage Suppressor SMBJ5.0 - SMBJ440CA

Analysis of Stock Price Return Using Textual Data and Numerical Data Through Text Mining

11 + Non-verbal Reasoning

Design Manual Plastic Lined Pipe and Fittings. RESISTOFLEX PLASTIC LINED PIPE AND FITTINGS


f, W LOWELL LEDGER. i* INDEPENDENT MOT NEUTRAL. ACCEPTS KE81«NATI0N OF UET.«. L. 8PRAGUE HARVEY L. BROWN, SCHOOL TEACHER AND REPORTER.

INTERACTIVE MAP EGYPT

RIGHT-OF-WAY ACQUISITION AND BRIDGE CONSTRUCTION BONDS 7/01/ MD ND QR4

A Place to Choose Quality, Affordable Health Insurance

DATING YOUR GUILD

Forward. Warm regards,

Wikipedia Survey First Results

Develop a Framework of Performance Measurement and Improvement System for Lean Manufacturing Activity

UNIVERSITY OF CALIFORNIA, SANTA CRUZ. Creating an Online Interface for the UCSC Museum of Natural History Collections BACHELOR OF ARTS

Name Class Date TYPES OF ORGANISMS. Type Description Examples. Autotrophs Organisms that make their own food Plants

ITINERARY 1 GOURMET OUTING 20 MINUTES AWAY FROM MONTRÉAL TOTAL DISTANCE: 57 KM

Sticky Rice Cooking School Voted A Top 3 HotSpot in SA Sticky News. sticky rice cooking school newsletter

PPG Corporate Sustainability

Powerful Solutions for XML-Based Data Integration. Architecture & Product Overview

Appendix B Intervention Codes

Preflighting for Newspaper

Postal Premium Rates for the Federal Employees Health Benefits Program

Transcription:

Mg App wh App p U Hh App p m mg h pfm f pp, h kp pp by pv b pp h hy f g m. Wh App p, y f pp pmz p m fy bh pfm pbm bf hy mp pvy. App p m h - p m f h pp whh y pv y wh pg m q: h kp pp, m b pp, h. I pv -- ppv f h pv xp ff bkw f p m m, wk m, v m, y fy whh p f h f g pfm pbm. Bf Wh y App p h Hh mp mg h pfm f pp, y hv h fwg bf: 1. Impv h pvy f pv by mg p m fy whh hv h w p m hgh g. F pvy mpvm h hv h g vg h m f wh f v. 2. M h pfm mp f hg y f. 3. Fx pfm pbm bf hy mp pv pvy. S p m hh h w g m wh pfm bg g, wg pbm b fx bf p m h pb v. 4. Dg pfm pbm qky by mg whh gp ff g p pbm h, h wk, h v. 5. Impv py pg by pjg w qpm b h pfm. Impv vy. Sw pfm fm pp w pvy, f m,. U App p fy h w, w wh h hgh g h m wk ff. Th mk hg pmz h h hv h bgg mp pvy. M h Imp f hg. Wh pgg mfyg pp fw ppg f, App p m p m bf f h hg. Th w y m hw mh h hg h g mpv pfm. Wh vpg w, App p p m h h pfm w bf mpmg hm h. Fx fm bm bf vy Sff. T m pvy, y kw b pfm pbm wh pp bf hy y mp p m h gh f h. U App p wh v Hh hh h gg m wh pfm bg g. v Hh my fy IT p wh pfm, hy hv m fy fx pbm bf h pvy f pv gfy ff. Dg fm bm Qky. Wh App p f pfm pbm wh pp, y y m whh h ww h, h wk, h v. Th fm w y qky h ff f y IT ff h ppp. I, App p Hh 5.6.5

Mg App wh App p 2 fy whh pbm p, gp,. D-w p pv bhg vg h f h pbm. Wh h fm y vb, IT ff mpv h m m p (MTT) kp y pv pv wh mm p. Impv py g. App p w y m h hp bw h vy v vg p m. A y p xp pp m m, y wh p m m hw h wk ffg pp pfm. By whg h, y p wh y w h pp v wk bwh mm h vy. App p pv h y jfy p xp p f gwh. V 1: Impv vy T mpv h pvy f y ff, App p fy h w, hv h hgh g, g h m wk ff. Exm wh m f p m h, h wk, h v. Wh h fm, pp vp pmz h h w w p. Th g p m w m. Hh ff v p f App p. I, y xp Hh g m p h m h pf f y gz. F xmp, h p Fg 1 w by xpg ASII fm Hh gp T p Mf Ex ph. Th m p pv f fm y--yz fm f qk -mkg. F h m, h mp p hw -by- p m (g b) f h w, Av D. Th y mk y mp h vg p m xp T m Fg 1. A m p g App p D Sph Hh 5.6.5

Mg App wh App p 3 by pv h. By g h mp p, y qky h p m f h D ghy w h Av, pg pb wk. Th yw b h p hw h pfm g f h. Thy mk y mp p m wh hh. F xmp, g h mp p v h h f, m, w bw hh, h h, ym, hh; h pfmg w. Hwv, h fh, Q, mh w h hy h b; h m fh vg. T m whh m f h pvy f y pv, k h T f h. U h fm, g wh h h, hp pz pfm pbm. F xmp, Q bh w, b h T hw h Q m f h, Q h b vg f. A Sy: Opmzg fm. Sw I, I., mj pv, Sb mg m v. Th gz mxmz pf by mmzg p m. T v m, S, h mg, h mp wh bh hh. Sh m p m hw hy mp wh h hh, h w fy w h b pmz mpv pfm. A mp f S pfm f h (Av D). Sh w mp p m by,, f w, m h h pvy b mpv. T hv h g, S g h p hw Fg 1. A g h p hw S h w f h m x h hh by gf m, hh, pfmg w. Of h w w, h p h pfm fqy bh. Thf, S gv w py p vg h Q f, hgh fqy f w p m. Th p hw h, wh h w bh, h D v by w p m f h h h Av, h w why. T m b p m f h Q, S w Hh A--G p: f D f Av. Fg 2 hw h A--G p f D. App Sv-Q Fg 2. D A---G p f h Q T Hh 5.6.5

Mg App wh App p 4 Th D A--G p h vg p m f h Q f m m f m gf m f wk v m. Wh S mp h p h Av A--G p, h h h Av gp xp m v f v m b wk m. S h, bh, h Q vv my f v h wk, wh v p p. Th D, hwv, hw hgh wk p m h h Av. Wh h fm, S k h pp vp g h Q q v m, php by qg fw p h wk. Sh k h wk m vg w wk f h D ff. Wh h pmz mp, S h A--G p f bh. Th p hw h p m f h Q f h w m, h h vg p m h hh. Th pv bh qky p b mpvm h p m f Q, hy b hv f m. B S w b App p fy h pf f h w w, h m gwk w b h ppp mpv pfm pvy ffvy. T pv. T fh mpv pvy Sw I, S h App p Sv Dvy p hw f m v pv pfmg h hgh wk ff, h v. (f Fg 3.) Th hgh-ff y w p m f h m, hy g h wk, whh ff p m f h pv. Af yg h p, S k h pv why wh hy pfm h hgh-ff. H h v h pv f q Th pfm f g hgh ff. G G f B f B Fg 3. Fg Hgh Tff, Hgh Ug T m wh hy y y m p f h fm. S S b q h q m f fm, h pv hm, h fm h g m f w pv. By g h ff b m v h fm h hy q h g h m f h wk, S w b v m by 5%. Aj Sffg v. S App p hp p ffg v h Sw I. F h, h A--G p k h T Obv h, whh hw h mb f p m v h pf m p. Sh k f p m h by m f h y, y f h wk, wk f h y, b h mb f pfm h. Sh h h fm wh hg m v pv ff vg. F xmp, h fwg h y hw h Fy w h, S h fw pv Fy. q v S q v S X X Hh 5.6.5

Mg App wh App p 5 Sv Dvy p Fy w h. m y Q M fm. T m h pfm f h pp g b, S Sw I h m p f b fm. Th mp p Fg 4 f gf pbm wh h Q, wh vg p m f 7 9. Hwv, h p ff fh fm, h hw f xg h hh, gv b h f h pfm pbm. 1 K 5 K m y Q Nwk Sv m y Q m y Q Fg 4. m p Shw Q bm F m -ph pfm fm, S h App p Sv Dvy p. Th p w pg: h f pg mp pfm f h m ( pp), h pg mp pfm h. (Fg 5 hw h f pg f h p.) By xmg h p gy, S k f m, m hg pfm h p vpg pbm, h h bgg x hh m f, h xpg w p m h h. I gph h pv b h f pfm pbm. Q ym 5. 16.3 14.8 14.5 8. K 2. K 3. K 1.7 K 1.9 K 428.6 5.7 K 741.1 158.9 1.1 K 788. 612. 1.6 K 12.1 97.9 1.5 K 14.6 K 58.1 M 12.3 K 29.7 M 6. K 21.2 M 3.8 K 3.4 K Fg 5. Sv Dvy p Shw M D p/m. S k h f h, p/m, k f vpg pbm. Eh b hw hw w mg v v. Th p f b h pg f h x h f v v. I h mp p, h b hw h y 1% f x h hh; h pfmg w. Hf f h fh b, hwv, ; 5% f h Q x Hh 5.6.5

Mg App wh App p 6 h hh, h hh. Th xpg pfm pbm. Avg p Tm. Th Avg p Tm h hw p m f h m, wh bkw m, wk m, v m. By gg h h, S qky gg p m f h m whh p f h f my b g ww. I h mp p, h Avg p Tm h hw h h f h hv f p m pfmg w. Th fh b, hwv, hw h h Q h w vg p m f 8, m f whh v m. T T. Th T T h hw hw f h w pfm g h pg p. I hp S h v mp f h h fm h p. F xmp, h mp p hw h h ym Q pfm m f. fm pbm wh h w hf hv hgh py h pbm wh m-, b hy w hv g mp pvy. T By. Th T By h hw h mb f mg gg by f h g h pg p. Th m m f h wk ff g by h, whh b w p m. I h mp p, S h h pbm Q g f wk ff. Hwv, h Avg p Tm h h wk m w b v m hgh. Fm h fm, S h h wk h gh bwh mm h ff, h p h h pp v wkg h ff q fm h pp. SA V. Th SA V b k h m b h pfm, wh h w pfmg h p f h. I pv m pp h gph h h p. S h fm h g f h p pfm pbm h. I h mp p, h Q k h bgg pfm pbm, wh 5% f xg hh. fm h Sv Dvy p. Af xmg h p Fg 5, S vg h Q m whh my q h pp v, whh h q h ffy by h v. T h vg, h A--G p xm h mb f mg by, gg by, T, p bv. Th fm w hp h hw f h pp mm wh h pp v g Q. S h k vg f m g wh h Hh p fh bh h Q f wy mpv pfm. pg Mgm. S h h Sv Dvy p wh -v mgm wh hy k f p-- fm b pfm. A wh Hh p, h h App p p g b (y, wky, mhy) my mk h p vb pf g -m, p Wb p, h Hh Wb f. V 2: M h fm Imp f hg Th pfm f h pp b b pb g f hg h fw f. Uxp hg pfm my ff h pvy f ff, g g m f. U App p m p m bf f hg pb v v m xp pfm mpvm. A Sy: Sfw q Upg. Wh Sb pg fw, h IT ff Sw I w hk mp p m ym bf pgg h fw h p ym. F hy h m pfm p h p m f h, xp by m v pv. Th fwg p hw h p m f wh h hh. Hh 5.6.5

Mg App wh App p 7 v, h IT ff p h : hy pfm mp f h 48 h h m p g hk p m. Th p hw h p m f h fw pv v. Th IT ff h f f b pgg h p v pfm h pg. Bf pgg h fw h p v, h IT ff pfm h pg v. Th hy pfm mp v 48-h p h m p mp p m bf f h hg. Th g p hw gfy w p m f h fw pg. T vg h f h p m, h IT ff A--G p f h. Th Avg p Obv h hw h bkw f p m, wk, v m. 9K 6K 3K Th h hw h h g b vg p m v m. Th IT ff vw h pg h hy v pm mm w fw fy. Af hy hg pm h V 3: Fx fm bm bf vy Sff T f v f qk p m f h ff wh hp hm, p App p m p m v Hh f pfm hh f m. A pfm bg g, v Hh g m, gvg y m vg h pbm bf y bg mp pvy. A Sy: Sw p Th vy. m v pv Sw I Sb p m q, q, pfm hk. Thy App p m f mp f h pp: m,, ym, Q. F p m wh h pp w pv v m m h y. Sw p m pvy, w, f m. v Am Tgg by Thh. T f p m f m v pv, h IT ff v Hh f f hh f h h pbm pfm g. F xmp, h m pfm h f m vy y m b vy f, hh f fw: Wg wh p m x 2. M m wh p m x 2.5 Mj m wh p m x 3. m wh p m x 3.5 Hh 5.6.5

Mg App wh App p 8 Wh pfm pph x hh, v Hh my py h m h v Exp bw, v S gm, -m pg mg h my - IT p. Th g m gv h IT ff h m hy gz, bh, p h pbm bf gf y. F xmp, h fwg mp -m h v Hh wh p m pphg hh. Th -m h ym,, pp v vv. Th fm w h IT ff fy h pbm qky, hy fh vg k ppp. Fm: NHh U [m:gg@mpy.m] S: Thy, Dmb 4, 23 1:28 AM T: SvAm@vw.m Sbj: Am mj p Tm pphg hh; v -p---sv2-a ID:67325 12/4/23 1:23: 12/4/23 1:27:59 p 255.255.255.255 Svy f m Hh Ev D: ------------------- T Sv [Svy]: mj [S Tm]: 12/4/23 1:27:59 [S Tm(UT)]: 168125279 [Em Nm]: -p---sv2-a [ Mg]: p Tm pphg hh [Th Typ]: p [Vb]: Avg. p Tm [bm S Tm]: 12/4/23 1:23: [bm S Tm(UT)]: 16812498 Dm h Sp f h bm. Wh v Hh -m m, h - IT ff mmb hk h v S gm h p f h pbm. Th IT ff h fg v S f h f f h pp. Wh qk g h gm, h IT ff m whh m pbm f m gp, v, wk mp. I h, h v S gm hw m f h f h m f h pp, w w v m. B h - m pp f h f f y, h IT ff qky h (Av) hvg b. Wh h pbm f, hy p g h f h pbm, b h x. bm wh f h Q S v ym _Sw h bm wh 2 v m Sv W Sv Fg 6. v S Dgm f App V 4: Dg bm Qky Wh App p g h pfm f y pp, y k f vg f Hh g pb qky pp h pbm. D-w p fy whh h pbm h, h wk, h v, whh h pbm m p pp,, gp. Wh h fm, y qky h ppp IT vg v h, h mp pb. D Dw f D. T h y fm h pv, v Hh h IT ff h h pp xpg pfm pbm, ffg pv h Av ff. Fm h v S gm (hw Fg 6), IT ff mmb gh-k Av w A--G p vg h pbm f m v pv h. Hh 5.6.5

Mg App wh App p 9 Q ym v g h m ff by h v ww. S v _Sw h W Sv I h A--G p, h Avg p Obv h hw v p m f h p h, pg pbm h v. -p-s f-p-s gy-p-s -w2k-s 4.31 K 3.87 K 3.61 K 2.15 K 131.47 265.89 11.28 68.92 1.94 K 287.59 87.22 42.31 -p-s 1.82 K 99.8 55.13 4K 3K 2K 1K Th T Obv h f h A--G p hw pg hg pp vy: h bg h m m h h v p m bg. Th pfm pbm mpg h by f Av m v pv w. 4 3 2 1 Dm Wh I Aff. Th A--G p hw vg pfm f Av. Fm h A--G p, IT ff mmb w Tp N p f f h Av wh Th Tp N p hw h v p m hgh f m h Av ff. Th fm h IT ff h h pbm y pf b pbm wh h v h v h pp f h Av ff. Nw h h IT ff h f pbm v p m f Av, hy h Hh p p vg h v k f h f h pbm. F xmp, hy Hh p f h v hk f xp wh. Thy A--G p f h pf v whh h Av g k f h f h pbm. Th m g f Hh p mpf bhg pv -- f pp pfm mgm. V 5: Impv py g App p hp y pfm py pg pp y f. Wh h fm, y p h f pg pp v, ym, wk mp pp h v f pfm. B App p f h f h mpg pfm, y p y p bg wh m. Wh y jfy p Hh 5.6.5

Mg App wh App p 1 xp, App p pv y bk p y p. A Sy: g f Gwh. Th m v Sw I gwg p 2 w pv h mh v h x y. Th IT ff kw whh wh hy m h pp v m v g, whh h wk w q py pp h wk ff. k f T. T pfm py pg wh App p, h IT ff h gp T p xm vg p m h mb f v m. Th fwg mp p hw h h mb f (g) h m y f h p v wk, h p m () gy h. 8K 6K 4K 2K T m whh h p m h, h wk, h v, h IT ff h gp T p f w h f yp y. Th p v h v p m hv gfy. 5K 4K 4K 3K 3K 2K 2K 1K 1K Th mh, 2 w pv p mh hv h mb f pfm. Th fwg p hw w b y pw p m. Wh h fm, h IT ff m p h pp v py pp h w. Thy w m p m wh f h h f wk py, w. Hh 5.6.5