kuehne-nagel.com
PRODUCTS AND GEOGRAPHY MAY VARY, BUT EFFICIENCY AND RESPONSIVENESS ARE KEY TO YOUR BUSINESS SUCCESS.
HOW KUEHNE + NAGEL HELPS YOUR BUSINESS OUT+PERFORM EVERY DAY. 02 Standards for success 03 What it really means to OUT+PERFORM 05 Integrated Logistics 07 Seafreight 09 Airfreight 11 Overland 13 Contract Logistics 15 Customs Nacora Insurance Brokers
YOUR BUSINESS. YOUR CUSTOMERS. OUR WORLD. A clothing designer in Milan. An automotive supplier in California. A wine grower in Argentina. Your customers businesses are diverse, and their needs are constantly changing. Though products and geography may vary, efficiency and responsiveness in meeting those needs are key to your business success. Since 1890, we ve helped companies like yours OUT+PERFORM their competition with innovative thinking and total commitment. You can rely on us to ensure your goods are where they need to be, when they need to be there, with efficient logistics solutions that include: + Integrated Logistics + Contract Logistics + Seafreight + Customs + Airfreight + Nacora Insurance + Road and Rail Kuehne + Nagel helps improve your global logistics framework, enhance customer service, and optimize your supply chain, end-to-end. Our network of 1000 offices and more than 63,000 employees around the world is continually growing to give you the support of an integrated global presence, a network of reliable, skilled partners and the agility to customize logistics solutions when and where you need them. As your global logistics partner, we are a natural extension of your operations. Our dedicated people are committed to OUT+PERFORM so your business can, too. Standards for success In an ever-changing world, meeting and exceeding established and evolving standards sets Kuehne + Nagel apart. We are ISO 9001:2008 certified for quality management and ISO 14001:2004 for environmental management, and hold an internationally-recognized Occupational Health and Safety Management System (OHSAS) 18001 certificate. This is rounded out by the high standards of our own quality, safety, health environment and security (QSHE) program, which governs all employee activities around the world. Kuehne + Nagel also holds the U.S. Customs-Trade Partnership Against Terrorism (C-TPAT) certificate and the Partners in Protection (PIP) certification. Being driven to succeed.
WHAT IT REALLY MEANS TO Committing to continuous improvement. Streamlining end-to-end operations for total customer satisfaction. This is what it means to OUT+PERFORM. It s a philosophy that inspires us to build exceptional solutions that exceed your business and operational goals through: people Our expert staff partner with you as thought leaders and efficiency experts. Experience and our collaborative approach results in solutions that improve your company s overall performance. innovation Developing superior products and leadingedge technology solutions that create competitive advantage in our customers supply chains. quality & security Outperforming for our customers through consistent, reliable and dependable service, so you can too. compliance Safeguarding our customers through adherence to regulatory compliance. results We know that great results put you ahead of your competition. Our drive to achieve those results defines our commitment to OUT+PERFORM. MILAN. CALIFORNIA. ARGENTINA. No matter where your business may be - or needs to be - Kuehne + Nagel is your logistics partner. Let s talk about how we can create shared and individual competitive advantage that enables us, together to truly OUT+PERFORM. WWW.KUEHNE-NAGEL.COM 03
INTEGRATED LOGISTICS Integrated Logistics Gaps in supply chain visibility. Poorly integrated processes. Lack of controls. High total cost of ownership. Inventory obsolescence. High fixed cost infrastructure. Trade compliance issues. Omni-channel customer requirements. When your company faces challenges like these; what puts you a head of the competition is the ability to solve them. With our Integrated Logistics Solutions, Kuehne + Nagel is your single point of contact to manage every aspect of your entire supply chain to meet your customers orders. By effectively integrating end-toend solutions, whether sea, air, road and rail and/or warehousing, we reduce total cost of ownership and cost to serve while maximizing service levels. We do this by implementing connectivity and visibility tools, continuous improvement, supplier management processes, optimizing product flow and routes and introducing lean logistics processes. We oversee the provision and integration of logistics services in order to reduce complexity and increase efficiency. With in-country support and connectivity tools, we manage supplier performance and streamline communication and workflow. By lowering inventory requirements through flow optimization, planning process synchronization and route optimization, we minimize costs and maximize service levels. Integrating these improvement solutions with collaborative concepts into a cohesive model creates a competitive advantage for you in the marketplace. Our value proposition is based on a managed services business model that leverages our global network including technology, a wide range of dedicated and shared services, and an experienced staff to support strategic, tactical and operational solutions. Enabled through an established network of global Logistics Control Towers, our solution provides day-to-day management of your operations across all transport and service modes. Our unique customer-dedicated business management approach provides overall program management, procurement support, metrics / business intelligence / KPI reporting, and customer analytics, and it allows for full accountability and single point of contact for issue resolution. Augmented by our cost-effective shared services infrastructure, Kuehne + Nagel provides standardized business processes and tools across a variety of service offerings including: order management, transport planning & optimization, inventory management, customer service, visibility and event management, as well as network engineering. Kuehne + Nagel managed services model, supported by a global network of logistics control towers and integrated technology solutions, provides an optimal operating framework to help you achieve the following: + Integrated end-to-end solutions across all transport and service modes + Comprehensive visibility and information management, including integration to ERP and partners systems + Standardized processes and single point of contact for discipline and control across your supply chain + Improved supplier performance + Effective planning, management and control of operational costs + Centralized cost capture, analysis and reporting + Continuous improvements in cost and service + Global and scalable solution to support supply chain complexity and growth + Ability to leverage best practices and participate in knowledge sharing WWW.KUEHNE-NAGEL.COM 05
SEAFREIGHT Comprehensive sea logistics to meet your current and future needs. With more than 1,000 global sailings each week, Kuehne + Nagel delivers flexible support through proven partnerships with leading carriers, global visibility and monitoring capabilities, guaranteed freight capacities, and competitive rates. The result is a complete logistics solution that you can depend on to meet current needs and growing trade volumes. FCL Services Full container load (FCL) coordination is one of our core competencies. Our volumes allow us to provide FCL transportation with effective pricing and the highest levels of service. Ask us about KNPremiumBlue + Enhanced customer care for clients with Negotiated Rate Agreements. Buyers Consolidation Our buyers consolidation programs provide you with the ability to combine shipments from various vendors, so you benefit from both cost savings and secure transport. LCL Services Our less-than-container load (LCL) capabilities enable you to further leverage our buying power to control costs. Our comprehensive approach to LCL management ensures reliable delivery of goods, and minimized risk of damage through reduced trans-loading. With pricing and service tailored to fit your business, we are your full-service LCL shipping partner. WWW.KUEHNE-NAGEL.COM 07
AIRFREIGHT Air logistics. Process-driven solutions that keep you in control. Each consignment made with Kuehne + Nagel receives an automatically calculated, time defined route-map listing all key stages, planned and actual, of your shipment s life cycle. Based on your specific cost and delivery needs, you have the flexibility of three categories of service: KN Express a high-speed, maximumreliability express service where your cargo is picked up, flown and delivered to its destination in one to three days. KN Expert for transit leads of three to five days, KN Expert provides door-to-door and airport-to-airport service via any combination of arrival and destination points. KN Extend maximum consolidation optimization is made possible by KN Extend, your ideal solution for price-sensitive cargo. Transit times range from six to 15 days. It promises: + Automated, immediate all-inclusive price calculation + Time-defined delivery commitment + Maximum shipment visibility + Standardized invoice structure + Consolidation services, Air and Sea/air + Industry-specific competencies and solutions Bottom-Line results: With Kuehne + Nagel s expertise in critical areas of the airfreight supply chain, you will benefit from: + Global presence with one of the world s foremost air logistics providers + Enhanced controls to facilitate planning + High levels of visibility and security + Clearly delineated responsibilities across the transport chain + Confidence in our people, processes and technology + Improved transparency and service deliverables allowing you to OUT+PERFORM for your customers WWW.KUEHNE-NAGEL.COM 09
OVERLAND Overland Challenged by moving your products within the United States or between the United States, Canada, and Mexico? Are cost, security and compliance affecting your ability to deliver on time? Kuehne + Nagel Overland services provide efficient, custom-designed transportation management that meets all your domestic, import, and export needs. As a non-asset-based provider, we carefully select and manage carriers based on a rigorous approval process designed to meet your needs. Using advanced transportation management applications, we leverage volume across customers to drive competitive solutions. We deliver additional value through load optimization, network analysis, shipment visibility and management reporting. Delivering measurable competitive advantage, our road logistics also offer the benefits of: + Full online, real-time order and shipment visibility with notifications and status reports + Full door-to-door service that reduces your required attention and involvement, enabling you to focus on your priorities + One-stop shopping and single billing that reduces paperwork and eliminates the need to review multiple carrier or service provider invoices + A full truckload (FTL) carrier mix that enables us to maximize availability + Less-than-trailer load (LTL) solutions that allow for consistent pick-up and delivery, optimizing cost through a shared-asset approach with seamless customs We offer convenience, cost savings, and deliver optimizing benefits through a shared-asset approach. Standard LTL trucking is the most cost-effective over-theroad service. Expedited LTL is available for shipments on a deadline, or schedule. WWW.KUEHNE-NAGEL.COM 11
CONTRACT LOGISTICS Contract Logistics: Warehousing & transportation management Anticipate, Plan and Deliver. Transform your logistics operation into a key competitive advantage. Our team of experts analyzes your business and designs solutions customized to your industry, security, cost and service requirements. We help you strategically manage inventory with systems that are fully Internet-enabled and integrated with yours for accurate, up-to-the-minute reporting and invoice information. Let Kuehne + Nagel s contract logistics services help you: + Reduce assets and improve financial returns + Enhance inventory control + Ensure that your goods are moved efficiently + Deliver advanced customer service quality With approximately 75+ million square feet of bonded and non-bonded warehouse space around the world, we manage more than 500 client-specific distribution centers. Our North American operations include over 16 million square feet of warehouse space across the region in strategically placed locations, near all major distribution points in North America. We offer both dedicated warehouses and flexible warehouse solutions that allow you to choose from two distribution options. Shared warehousing Our multi-client facilities offer: + Variable cost structures where you pay only for the space and service you need + Shared overhead costs + Effective management of volume fluctuations during the year Dedicated warehousing Our client-specific facilities offer: + Customized solutions provided under longer-term contracts + Facility size, design, and systems that are driven by each of our customers unique needs and those of their end customers. Together, they provide complete warehousing solutions supported by exceptional transportation expertise for seamless, door-to-door service. Together, they provide complete warehousing solutions supported by exceptional transportation expertise for seamless, door-to-door service. Transportation Management Kuehne + Nagel provide a variety of transportation management options for our customers. Whether we place our staff at your site or manage your business from a routing center, we have the skills necessary to manage and enhance your business activity. WWW.KUEHNE-NAGEL.COM 13
CUSTOMS NACORA INSURANCE BROKERS Customs Maintain your speed-to-market advantage with industry-leading import and brokerage systems integrated into Kuehne + Nagel s international and domestic operations. Our experienced staff has access to information around the clock to file timely and compliant customs entries on your behalf. Our comprehensive customs brokerage services include: + Automated customs clearance + ACE Entry Filing + Simplified Entry Filing + Reconciliation Entry Filing + Duty refunds + Non-resident importing services + Air, Sea, Northern + Southern Border Entry processing + Northern Border clearances through centralized Detroit operations + Southern Border clearances through Laredo, El Paso, McAllen, Otay Mesa + Electronic data interchange (EDI) solutions + Document management solutions + Customized management reports + Customs bond underwriting + Duty refund claims + Post Summary Correction Filings through ACE + Classification Services inclusive of - Research, Binding Ruling Requests - DD/CVD ACE Queries; OGA Queries + ADD/CVD Part Database scrubbing + Consulting services through specialized partner + Post-entry audits + Duty Drawback claims through specialized partner + Export clearances Nacora Insurance Brokers The right insurance can mean the difference between complete cargo loss and critical cost recovery. Let us manage your supply chain risk with our in-house insurance company, The Nacora Group, with offices in all major trade centers around the world, Nacora offers a complete range of insurance services including: + Marine cargo + Marine liability + Industrial + Exhibition Insurance + Third-party liability + Special projects + Special risks Our professional, efficient staff specializes in assessing and managing risk, and tailoring individual solutions for every shipment, regardless of size, method of transportation, or value. WWW.KUEHNE-NAGEL.COM 15
CUSTOM SOLUTIONS. OUTSTANDING RESULTS. Customized Solutions & Applications Kuehne + Nagel offers a range of focused services and products designed for highly specific supply-chain requirements in the following specialty sectors: drinks logistics support for wine growers and spirits distillers, exporters, importers and retailers worldwide. emergency & relief logistics support for humanitarian efforts of governmental, non-governmental, and charitable organizations dealing with a wide range of local or regional emergencies. fairs & exhibitions a full range of logistics services and solutions for event organizers and exhibitors. forest products more than a century of experience supporting customers in the timber, pulp and paper industries. oil & gas logistics support spanning all aspects of the energy supply-chain, from order management and transportation to physical distribution and supply-chain security. project logistics dedicated expertise for customers involved in the construction and supply of large-scale industrial projects. perishable logistics door-to-door supply-chain support for temperature-sensitive cargo using state-of-the-art equipment supported by experienced specialists worldwide. ship spares logistics time-critical delivery of spare parts to shipping companies worldwide. To support customers in each of these areas, we offer customized solutions such as: + Call centre applications + Material management solutions + e-fulfillment + Multi-country consolidation gateway + Store and call off + Order management + Vendor management KN Login Setting the standard in logistics tracking, KN Login is a powerful viewing, monitoring and reporting tool that delivers reliable, end-to-end visibility throughout your company s supply chain. This user-friendly, fully secure, web-based system provides real-time logistics status 24 hours a day at any point in transit, from origin to destination. It saves your company valuable time and cost, increasing efficiency through: + Up-to-the-minute, detailed information on cargo across carriers and modes of transport + Proactive event management, exception monitoring and alerting that reduces the need for emergency actions + Robust EDI connectivity Key features of KN Login include: + Customer-defined reference configurations + Online digital images of all transaction-related documents linked to shipment records + Customized exception alerts supported by status notifications and clear escalation procedures + Automatic email notification of critical events to customer-defined parties + Creation of individual management reports + Statistical reporting + Customer-defined key performance indicators (KPIs) Kuehne + Nagel knows that we succeed when you succeed. That s why we re constantly evolving, seeking out new technology that helps us innovate to help you OUT+PERFORM. We listen to your needs, adapt to your requirements and deliver unique, customized solutions that meet or exceed your business goals.
Account Management We believe in the simple philosophy of true partnership an approach that enables us to gain an intimate understanding of your industry and business requirements. This understanding is the basis for our organizational structure, product development, processes and their improvement. Kuehne + Nagel s dedicated information technology and operational account teams work together as project managers to meet your full range of logistics needs. Experience, insight and our proven methodologies enable us to: + Provide a single customer service contact who is trained and dedicated to your business + Define, measure and analyze your supply chain needs + Implement a solution encompassing all facets of your business, from finance and IT to day-to-day transactions + Manage your solution controlling, consulting, reviewing and amending as needed You benefit from: + Seamless transition of day-to-day operations + A clearly defined project plan that helps you document, monitor, and manage tasks, accountabilities and timelines + Joint agreement on priorities + Actionable completion plans
kuehne-nagel.com Kuehne + Nagel Ltd Kuehne + Nagel Inc Kuehne + Nagel S.A. de C.V. Canada National Head Office 77 Foster Crescent Mississauga, Ontario CANADA L5R 0K1 t 905 502 7776 e info.canada@kuehne-nagel.com North America Corporate Office 10 Exchange Place, 19th Floor Jersey City USA NJ 07302 t 201 413 5500 e us.sales@kuehne-nagel.com Mexico National Head Office Periferico Sur 4118, 3rd Floor Col. Jardines del Pedregal, Torre Zafiro 1 Mexico D.F 01900 t 52 55 5449 8000 e info.mexicocity@kuehne-nagel.com