32938_ONEGI_GEN1914.qxp:32938_ONEGI_GEN1914 30/9/11 03:45 Page 1 Employee Assistance Programme
Winner Best Occupational Health Provider Health Insurance Awards 2007, 2008, 2009 and 2010 Contents: Why consider EAP?............................5 How effective is EAP?..........................5 What we offer...............................6 Options to suit your business.....................7 Online Services...............................8 Complementary Services........................9
Employee Assistance Programme Helps keep employees on the right track no matter what life s obstacles. In today s hectic environment at one time or another many of us will experience a few of life s ups and downs. Many of them are work-related, but we often experience many other challenges from legal issues to financial concerns or relationship difficulties, that can affect our health and well-being and ultimately our ability to work. An Employee Assistance Programme (EAP) is designed to help employees deal with a range of personal issues and challenges they can experience in everyday life. By providing expertise and guidance to help employees understand the issues affecting them, and find ways of resolving them, an EAP can help employees stay focused during working hours on delivering results for your business. EAP from Aviva Working in association with PPC Worldwide, our EAP offers professional counselling, face-to-face and over the telephone, as well as expert advice and information on a whole range of issues, including: Money Work Personal life Family crises Legal issues Personal crises Relationships Illness
Why consider EAP? Since employees are often the most significant asset of any business it s important to ensure that they are well taken care of. An EAP can help your employees be prepared for life s ups and downs, and can also help: Raise morale and productivity for a more focused Demonstrate a commitment towards meeting legal workforce by providing a valued benefit requirements and duty of care toward your employees Reduce absenteeism and staff turnover You be perceived as an employer of choice through the promotion of a caring work environment. How effective is EAP? Employees who have a means of accessing impartial help can continue working effectively when work or personal issues start to cause concern. EAPs are seen as an effective tool in combating these employees stresses and concerns. But more than this, they allow businesses to demonstrate recognition of their duty of care toward their employees and can help to control the costs of absence. specifically designed to target and help a further 60% of any workforce. This 60% may have a requirement for using EAP for predictable life events such as moving house, money problems or even retirement. This means that an overall 73% of employees could benefit. So whether employees are getting married, or are looking to cope more effectively with responsibility at work, we are there to help. Research by PPC Worldwide, has shown that 13% of people have a need to use an EAP due to stress or illness. Aviva s EAP however, has been Category Life Events Problems Illness Key Issues Personal, work, health, Bereavement Depression positive and negative Relationship Acute anxiety challenges Trauma Addiction Affected % 60% 10% 3% Organisational Productivity Short-term absence Long-term absence Impact Distraction Productivity Litigation risk Morale and relationships Relationships Early retirement Response Development, awareness, Telephone counselling Face-to-face counselling education, support information, support Behavioural Health Model reproduced with permission of PPC Worldwide
What we offer Access to our EAP provides your staff with a 24 hour telephone support and personal assistance service, 365 days a year. At any time, day or night, they can also talk to a qualified counsellor about what s on their mind helping them to focus during working hours on delivering results for your business. And, should the telephone support not fully resolve any issues, or an employee needs further guidance, our packages can include referral to a counsellor for face-to-face support. Services for your employees: Services for you: Counselling Services Either over the phone, or Management Support focusing on the people side if included in your chosen option, in person, qualified of managment, this service provides managers with counsellors can provide advice to help employees. expert, impartial advice and guidance in dealing with the Information Services The programme s information many difficult situations they can face on a daily basis. services can equip employees with essential knowledge Critical Incident Services available 24/7, providing to resolve issues at work or in their personal lives. telephone advice to managers on the best course of With an EAP from Aviva advice is always on hand leaving employees with the knowledge that whenever they need support, there is always someone impartial available to listen and discuss in confidence the issues affecting them. action to support employees in the immediate aftermath of a critical incident. The aim of the Critical Incident Service is to help restore normal functioning of the business as quickly and efficiently as possible. The challenges your employees may expect And those they may not Work Starting a new job Returning to work Responsibility at work Dealing with conflict Managing change Stress Flexible working rights Family Crises Bereavement Caring for relatives Family conflict Legal Ill health Unplanned pregnancy Addiction Personal Life Buying a new home Getting married Family friction Post-natal depression Raising children Juggling work and home Difficult teenagers Life Events Model reproduced with permission of PPC Worldwide
Options to suit your business Aviva is one of the UK s largest healthcare and protection solutions providers and offers EAP as a stand-alone service or as a complement to an Aviva Group Income Protection, Private Medical Insurance or Aviva Occupational Health scheme, as part of an absence management solution. We realise that every business is different and so for schemes covering 2+ employees on the EAP, we offer flexible options and competitive packages to suit a range of needs and budgets: Option 1 Additional added value benefits: Full EAP package offering a 24 hour Advice and Counselling telephone service providing access to counselling, information and advice on issues including legal, financial, consumer and personal matters. Also included are a set amount of face-to-face counselling sessions per employee covered. This will be agreed prior to your start date and they are usually chosen in blocks of 4, 6 or 8 sessions to be used where necessary. Option 2 Telephone EAP offering a 24 hour Advice and Counselling telephone service providing access to counselling, information and advice on issues including legal, financial, consumer and personal matters. Face-to-face counselling sessions can be purchased as and when your employees need them, or in bundles of 25 (any counselling sessions not used can be carried over to the subsequent contract term). As standard, a Management Support service designed to provide managers with access to a personal adviser to discuss staff issues and team management. Management Support focuses on how to get the most from your staff and can assist managers to understand particular behaviours or situations and respond sympathetically and effectively. As standard, a telephone based Critical Incident Service is available 24/7 providing support to employees in the immediate aftermath of a critical incident to help minimise the risk of post trauma stress. Retirement Issues Illness Diagnosis Terminal illness Depression Drug and alcohol abuse Living with illness Car accident Telling the family Managing Money Budgeting Managing debt Credit Cards Pensions Investments Savings Tax Emotional preparation Financial planning Coping with change Pensions Tax Investments Wills Personal Crises Divorce Separation Infertility Miscarriage Abuse Anxiety disorders Racial discrimination
Online Services In addition to the help and support available from the helpline, members of the EAP also have access to a website full of invaluable information. Online Services* is a web-based information and support resource designed to assist employees and their families with the challenges of daily life. The Employee Area: Supports employees in being prepared for life s ups and downs, helping them to reduce the impact an event may have on their wellbeing, at home or at work, and supplies a wealth of information on issues such as: Personal Life family and legal concerns, relationships, money, bereavement and housing Work Life return to work, retirement, work life balance, redundancy and workplace conflict Health and Wellbeing physical health, nutrition, illness and smoking cessation. The Manager Area: Assists managers to support their staff, enhance their leadership skills and develop strategies to deal with difficult situations. It covers areas of concern such as employee performance, supporting employees through difficult times and managing them during times of change. Programmes: Easy to follow step-by-step programmes help employees to examine aspects of their life, and coach themselves in reaching specific goals in their personal life, at work, or concerning their health and wellbeing. *Online Services is only available to UK members of the EAP.
Complementary Services Working in association with PPC Worldwide, our EAP can also offer a wide range of additional services for you to purchase to complement your EAP, providing further support for you and your employees. Critical Incident Support Services This service aims to minimise the risk of post trauma stress to employees and restore normal functioning of the business as quickly and efficiently as possible. Typical incidents could include fire, robbery, raid, workplace accidents, explosion, death of a colleague and violence. As well as the telephone advice service for managers available as standard, other options available are: on-site post trauma support designed for groups of employees who have undergone a traumatic experience together individual post trauma counselling for those employees needing more help and support. Management Training A wide range of in-house training courses are available for managers and can be tailored to suit particular organisational needs. These include: The confident manager Employee Workshops Employee Workshops are designed to provide focused performance-orientated information to develop the skills of individuals. The in-house training workshops are delivered based on defined organisational needs, so that the outcomes can be tracked and the benefits demonstrated. The workshops usually last a day and can cover a wide range of topics including: Anger Management Bullying awareness Telephone rage Successful presentation skills. Mediation Service The Mediation Service provides an effective and confidential way to resolve disputes and disagreements in the workplace. Any workplace conflict is suitable for mediation as long as the parties are willing to engage in the process. Typical issues include: Conflicts or disagreements about working styles, roles and responsibilities Stress awareness Allegation of bullying and/or abuse of power or authority Handling conflict Allegations of discrimination and harassment of all forms Mediation skills Bullying and harassment Managing redundancy Absence management, grievance and disciplinary issues. Performance Coaching Designed for middle and senior managers and the unique challenges they face in their roles, Performance Coaching seeks to improve the performance of your company through the development of your managers. Delivered by dedicated performance coaches, the telephone service offers costeffective global coverage on a wide range of coaching issues, allowing for a flexible, yet structured programme enabling your managers to become better and more effective in their role. Conflicts arising from the management of change, mergers, acquisitions etc. Ethics Line This service provides employees with a means of reporting their concerns on issues such as fraud, theft, Health & Safety, bullying and harassment, whilst providing you with information about possible risks to your company and therefore the opportunity to take action before the company suffers any possible financial loss or litigation. Smoking Cessation By encouraging employees to give up smoking and lead healthier lifestyles, employers could benefit from reduced sickness due to ill health amongst smokers. Our Smoking Cessation Programme is designed to help employers support their employees who want to become smoke free and is available for individual employees or groups of employees.
For more information To find out more about helping to keep employees on the right track no matter what life s obstacles, visit www.aviva.co.uk/wellnesssolutions or speak to your usual healthcare adviser. The Employee Assistance Programme is available from the Occupational Health Division of Aviva, directly or as part of an advised sale.
Aviva Health UK Limited. Registered in England Number 2464270. Registered Office 8 Surrey Street Norwich NR1 3NG. Private Medical insurance is underwritten by Aviva Insurance Limited. Registered in Scotland Number 2116, Registered Office Pitheavlis, Perth PH2 0NH. Income Protection & Group Life insurance is underwritten by Aviva Life & Pensions UK Limited. Registered in England Number 3253947, Registered Office 2 Rougier Street York YO90 1UU. Authorised and regulated by the Financial Services Authority, in respect of insurance activities only. Aviva Health UK Limited, Head Office: Chilworth House Hampshire Corporate Park Templars Way Eastleigh Hampshire SO53 3RY. www.aviva.co.uk/health GEN1914 12/2011 Aviva plc