Sri Lankan egovernment situation & Nenasala experience Dil Piyaratna Programme Head - ICTA
UN egovernment Development Index South East Asia 2
3 egov Development index evaluation Components Human Capital Telecom On-Line Services
4 Telecom Infrastructure Components Telecom Infrastructure Internet users per 100 inhabitants Main fixed telephone lines per 100 Mobile subscribers per 100 Personal computers per 100 Total fixed broadband per 100
Telecom Infrastructure statistics 5
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Lanka Government Network 476 Government Organizations Presidential Secretariat Prime Ministers Office 46 Cabinet Ministries 60 Departments LGN Stage II - 3 Provinces, 5 Districts (120 Sites) - 5 Provinces (30 Sites) 22 Other GOV Organizations 18 District Secretariats 272 Divisional Secretariats 8 Chief Secretary Officers 32 Provincial Ministries LGN Stage I - 5 Provinces, 13 Districts - 325 Sites 16 Provincial Departments
Nenasala Project (Telecentres) Kilinochchi - 01 Mullaitivu - 02 Puttalam - 12 Kurunagala - 47 Jaffna 5 Vauvniya -6 Anuradhapura - 40 Trincomalee - 27 Polonnaruwa - 25 Batticaloa 23 624 Nenasala centers www.nenasala.lk Kandy -51 Kegalle -41 Gampaha -18 Colombo -12 Ratnapura - 40 Kalutara - 22 Galle -30 Matara -31 Matale -20 Badulla -43 Ampara -34 NuwaraEliya - 22 Monaragala - 35 Hambantota - 31
9 egov Development index evaluation Components Human Capital Telecom On-Line Services
10 Human Capital Components Human Capital Adult literacy rate Combined gross enrollment for primary, secondary & tertiary schools
Adult literacy rate 91% 11 Contribution to IT Literacy: 14,000 Government Officers trained in ICT Skills 10,000 Nenasala User and Operator capacity building Partnerships with Universities(eGov MBA-UoM, CIO-PIM, egov.-nisg, egov.-estonia) Private Sector Capacity building 30,000 + IT Enabled Services 5000+ ICT awareness and training Human Capital Index No. of countries 192 Indicator Description 2010 Adult literacy rate and the combined primary, secondary & tertiary gross Score 0.8342 enrollment Sub indicators of Human capital index Adult literacy rate (%) 90.80 Combined gross enrollment ratio for primary, secondary, and tertiary schools (%) 68.68
Combined gross enrollment ratio for primary, secondary, and tertiary schools (69%) 12 Province Number of Schools and Students - 2010 National Provincial Total schools schools Schools Total Students Western 70 1268 1338 915,872 Central 54 1411 1465 522,061 Southern 65 1034 1099 504,171 Northern 13 827 840 239,633 Eastern 29 973 1002 385,115 North Western 35 1183 1218 472,836 North Central 10 762 772 247,737 Uva 36 803 839 277,116 Sabaragamuwa 28 1074 1102 368,181 Total 340 9335 9675 3,932,722 Source: Ministry of Education
13 egov Development index evaluation Components Human Capital Telecom On-Line Services
14 Online Service Components Emerging Information services Enhanced Information services Transactional services Connected services
Web sites
16 Enhanced Information services Railway Schedule
GovSMS services-check Railway schedule from Galle to Colombo Fort From: 1919 Train form Galle to Colombo Fort; 03:30:00 hrs Monday to Friday, 04.15.00 hrs Saturday & Sunday Rates; T:1C Rs 340 T:2C Rs 180 T:3C Rs 100
Provides information through call centre 1919 over 2000 govt services In 3 languages / 12 hours x 365 days 98% satisfaction rate
Enhanced Information services cont. Sri Lanka Tea Board Reasonable price enquiry Reservoir water levels alerts View and change EPF profile View EPF account details View refund status View housing loan details View claim approval status Department of Labor (EPF) PPP Crop Prices from Economic Centers Mahaweli Authority
Enhanced Information services cont. Department of Examinations Inquiry and Admission Card Printing National Water Supply and Drainage Board Billing and Payment History Visa Issuance Applications Birth/Citizenship Registration Applications Passport Applications Department of Immigration and Emigration Foreign Employment Bureau Online profile bank Foreign Job Opportunities View Exam Results 20
Transactional Services Department of Examinations Online Examination Application Processing Issue Certificates and Copies Online Re-correction Application for Private Candidates National Water Supply and Drainage Board Online Bill Payment - Sri Lanka Railway - Government Factory Online Purchasing of Tender Documents 21
Transactional Services cont. Department of Immigration and Emigration Visa application processing Department Motor Traffic Sri Lanka Railway Online reservation of seats in intercity and express trains Online reservation of vehicle numbers Online purchase of vehicle information Merchant Shipping Division Shipping Agent License issuance /renewal Container Operators License issuance /renewal Vessel wise License issuance
Connected Services Online Revenue License issuance service (since Dec/ 2009) 23
The Future
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