RELIABLE AND DEDICATED END-TO-END NETWORK ACCESS SOLUTION Wholesale Business DSL is a Telstra Wholesale broadband service designed to provide customers with a fast, dedicated end-to-end network access service, supported by extensive network coverage. Each individual service involves the provisioning of a symmetric DSL access with a choice of bandwidth ranging from 256Kbps to 10Mbps i, three grades of service options, as well as a dedicated permanent virtual circuit (PVC). Customers can use Wholesale Business DSL in conjunction with their own infrastructure to enable the provision of other carriage services, such as IP WANs and VPNs, internet access services and voice. CUSTOMER BENEFITS PRODUCT FEATURES SIMPLE AND CONSISTENT END-USER EXPERIENCE Simple for end customers to deploy and manage multiple sites. Telstra offers the widest national coverage, ensuring availability of consistent features and capabilities COST EFFECTIVE Customers can leverage Telstra s existing infrastructure and save on the capital costs of building new infrastructure. Additionally, Telstra s national presence minimises the need for multiple suppliers effectively reducing business operational costs RELIABLE Built around Telstra s Business Access Network, providing reliability and assurance. FLEXIBLE AND SCALABLE Offers flexible configuration options, speed choices ranging from 256Kbps to 10Mbps and simple integration that can be tailored to specific business needs. 1
FEATURES Extensive network coverage. Telstra has over 2000 Wholesale Business DSL enabled exchanges for superior and seamless network connectivity across the country Symmetric bandwidth options ranging from 256Kbps to 10Mbps to meet customer needs One-to-one contention ratio for traffic across each end-user access, providing dedicated access for business applications. Choice of two-to-one and four-to-one ratios also available End-to-end provisioning of services, including network terminating units (NTUs) for end users, reducing potential interworking issues 10/100 Ethernet interface for NTUs, enabling simple and low-cost connectivity options for customers Flexible configuration options at the head end, enabling provision of broadband solutions that integrate easily with current networks BENEFITS Customers can leverage Telstra s existing infrastructure and save on capital costs. By using Wholesale Business DSL, they can also take advantage of Telstra s extensive network (more than 2000 enabled exchanges) to provide seamless network connectivity Customers and their customers can rely on Telstra s Business Access Network Flexible configuration choices, bandwidth choices and simple integration are available to 2
be tailored to individual business needs Simple to deploy and manage: point-to-point connections mean there is no interaction with the ADSL network and the customer s physical interface is standard Ethernet Our Global Operations Centre monitors services around the clock for any disruption, offering added security COVERAGE Wholesale Business DSL is available in all capital cities and some regional and country areas in Australia, providing customers excellent coverage for data services through a single solution. Wholesale Business DSL is both an intra- and inter-state service. PREREQUISITES Before a Wholesale Business DSL individual service can be ordered, a decision on how to terminate the PVC needs to be made. Wholesale Business DSL provides five different options to choose from: Telstra Wholesale ATM head end Telstra Wholesale Ethernet ATM (EATM)head end Telstra Frame Relay head end Telstra Wholesale Internet (TWI) head end Another Wholesale Business DSL individual (point-to-point) service Provision of Wholesale Business DSL is subject to a service qualification process, which ascertains that: End user s local Telstra exchange has been enabled to provide Wholesale Business DSL services Characteristics of the copper loop between the end user s premises to the Telstra exchange meet or exceed design specifications to deliver the requested access speeds Customers will need to have a Customer Relationship agreement (CRA), to which a Wholesale Business DSL Service Schedule will be added. 3
CONFIGURATION Customers can use Wholesale Business DSL as an access component for connecting end users to a wide area network, to the internet or to interconnect their own networks. The product has two points of interconnection: The NTU for each end-user access The Customer s head end Each end-user access will be supplied with an approved NTU. The NTU provides a standard 10/100 Mbps Ethernet interface. Each end-user access will be configured in one of three conversion modes: Bridged Bridged-routed encapsulation (BRE) Ethernet in the First Mile (EFM) ii Customers have a number of DSL line transmission rates available to them, and a choice of guaranteed bandwidth based on the Individual Service s Burst Ratio as illustrated in the table below. DSL Line Transmission Rate (Kbps) Connecting PVC (Kbps) Burst Ratio (PIR:SIR) 1:1 2:1 4:1 256 256 128 64 512 512 256 128 1024 1024 512 256 1536 1536 768 384 2048 2048 1024 512 3072 3072 1536 768 4096 4096 2048 1024 6144 6144 3072 1536 8192 8192 4096 2046 10240 10240 5120 2560 4
The customer s head end is the point at which the Wholesale Business DSL PVC terminates (or, in the case of two Wholesale Business DSL individual services connected to each other, the other individual service). PRICING Basic charges The Wholesale Business DSL service comprises three standard charges: Installation charge per end-user access A monthly rental charge per end-user access based on the end-user access speed and charging zone A monthly rental charge per PVC based on the PVC s SIR and whether the PVC is an inter- or intra-state PVC. For point-to-point services, a customer will only be billed for one PVC charge per pair of individual services Service restoration charges The default service is business level which has, in an urban area, a target response time of two hours and a target repair time of 12 hours. No additional charge is applied for this service level. A complete list of service level assurances and current tariffs are available from a Telstra Wholesale account manager. OUR LEADING-EDGE GLOBAL OPERATIONS CENTRE MONITORS SERVICES 24 HOURS A DAY, SEVEN DAYS A WEEK, 365 DAYS A YEAR WITH SOME OF THE WORLD S MOST SOPHISTICATED MANAGEMENT AND OPERATIONAL SYSTEMS. Other charges There are other charges applicable for modification of existing individual services, including: Relocation of an individual service End-user access speed change NTU configuration change Burst ratio change A complete list of current tariffs is available from a Telstra Wholesale account manager. 5
ORDERING Existing customers can use our online self service ordering application LinxOnline TM Ordering (LOLO). A service qualification can be requested before ordering a service to determine the availability of a potential order. Wholesale Business DSL is provisioned end-to-end (up to and including NTUs), reducing potential inter-networking issues. BILLING AND PAYMENT Billing and payment will be on the terms set out in the CRA. Wholesale Business DSL service charges are generally billed monthly, except charges for enhanced service assurance levels, which are billed annually in advance. Customers are issued with a bill each month stipulating the end-user access, PVC and other charges. DELIVERY The standard provisioning time for a Wholesale Business DSL individual service is 15 business days. If an individual service is ended before 12 months or prior to any agreed fixed term after its installation date, an early termination charge is applied. OPERATIONS AND MAINTENANCE Maintenance will be provided by Telstra under the Wholesale Business DSL Service Schedule only up to an individual service s head end, and up to the Telstra NTU located at an end user s premises. Maintenance of equipment and cabling belonging to customers or their end users is not included. MANAGING FAULTS Should service difficulties or faults occur, completion of fault isolation and testing procedures is required. If a fault is isolated in Telstra s network it should be reported to our National Wholesale Service Centre (NWSC). 6
Telstra endeavours to meet target service restoration times. The target repair time for an individual service in an urban area is, under the default business service assurance level, 12 hours between 7am to 9pm, Monday to Saturday. For rural and remote areas, target repair times are extended by one and two clear business days respectively. RELATED PRODUCTS Other Telstra Wholesale products customers might consider when purchasing Wholesale Business Grade DSL include: Telstra Wholesale ATM Telstra Wholesale Ethernet ATM Telstra Wholesale Internet FOR FURTHER INFORMATION Contact your Telstra Wholesale Account Manager or visit our website at: www.telstrawholesale.com i Service availability and certain line speeds at specific locations are offered subject to service qualification. ii EFM conversion mode used for speeds above 4Mbps. 7