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Virtual Desktops A simple, flexible and affordable approach to IT Steve Moran IT Director, Mapx Systems 16-September-2014
Agenda What is a Virtual Hosted Desktop? Why would I want to use a Hosted Desktop or Managed IT service? The Changing Environment of Workplace IT What is the path to move to a Virtual Desktop environment? About Mapx Systems
What is a Virtual Hosted Desktop?
What is a Virtual Hosted Desktop? Quite Simply it is a Windows Desktop It operates exactly like your existing PC/laptop desktop It and the network around it are hosted remotely, usually in a Data Centre You interact with the desktop over an internet or network connection It can be managed internally or via a Service Provider The data you use resides within the Data Centre or a Cloud
Windows Web LOB Office Productivity Hosted Email Infrastructure Disaster Recovery as a Service Data Storage and Backup IT Services
Windows H o s te d D e s k to p Web LOB Office Productivity Hosted Email Infrastructure Disaster Recovery as a Service Data Storage and Backup IT Services
What is a Virtual Hosted Desktop? Desktop Access from:- Traditional Desktop PC Smartphone / Tablet Thin Client Service Provider: Hardware Security Maintenance Backup Licensing Support
Public versus Private Cloud Hosting
Why would I want to use a Hosted Desktop or Managed IT service?
Why would I want to use a Hosted Desktop? Hardware Maintenance Backup Licensing Support
Why would I want to use a Hosted Desktop? Hardware No need to plan for Capex Hardware is automatically refreshed Service providers can provide hardware resiliency Your data is housed in the best location possible in terms of - Power - Physical & Network Security - Network Resiliency
Why would I want to use a Hosted Desktop? Maintenance Automated Software updates & patching Access to new versions of software Regular Software Application updates (e.g MYOB tax tables) Backup Software, Hardware included Provided and monitored by Service Provider Off-site data storage and retrieval Provides a level of Disaster Recovery
Why would I want to use a Hosted Desktop? Licensing Microsoft Licensing included based on named users Flexible month to month licensing allows adjustment up and down Includes Software Assurance always licensed to latest versions Support Operational Support included with Service Levels Agreements No more IT vendor on-site/travel costs Only pay for support you need (New software) Self Service options (password reset / new user)
Why would I want to use a Hosted Desktop? Total Cost of Ownership Shifts IT Costs from Capex plus Opex to a true predictable Opex model Existing hardware useful life can be extended / a refresh delayed Terminal or thin clients can be used to replace PC s Enable BYOD offering user choice and hardware cost savings Enable remote working and increased productivity Costs start from less than $100 per month per user Gartner reported in 2011 that server based virtual desktops can represent between a 12% to 27% saving over a traditional PC deployment:- http://web.citrix.com/go/m2l/hi/pdf/gartnerreport.pdf
Why would I NOT to use a Hosted Desktop? What scenarios aren t best for a Virtual Desktop Regional telecommuting in areas of poor internet connectivity Where direct interaction with manufacturing or specialist equipment is required What are other things to consider Your Service Provider procedures for handling of data On-boarding procedures and more importantly exit procedures
The Changing Environment of Workplace IT
Users Want Freedom to access desktops, individual apps, and data from any of their devices, from any location
1-2 Days a week working remotely 3+ Devices per employee 47% Using personal devices for work
Bring Your Own Device - Continues to Grow 2014 Planning Guide for Mobility Gartner, October 2013
On Top of Existing IT Challenges You Face Unpredictable IT expenses that are difficult to forecast Reliant on the IT guy for everything apps, passwords, updates Lacking a business continuity plan to keep their business running Wanting to use your tablet and phone for more than just email Workers cant be fully productive outside of the office
SMB Cloud Trends 71% Need solutions for mobile workstyles 60% Don t have the resources to implement new technology solutions 56% Prefer a single source IT solution 50% Think cloud is important to their business Source: Microsoft 2012 SMB Cloud Adoption Study, Edge Strategies
What is the path to moving to a Virtual Desktop Environment?
What is the path to move to a Virtual Desktop environment? 1. Start with basic IT services 2. Add Office and email apps 3. Consider a hybrid setup 4. Enable a full private cloud setup with managed servers / virtual desktops
Uptake of Cloud Services in the Enterprise From Microsoft Q1 2014 reported earnings
Cost of Doing Nothing IT spending and complexity inhibits business growth Less focus on core business activities The business is exposed to disruptions and disasters Workers remain tethered to the office Can t attract top talent outside your region Your competition can gain an advantage
About Mapx Systems Cloud Service Provider 100% Australian owned Cloud Service Provider Formed in 2010, based in Sydney & now launching in Singapore Utilise Equinix SY3 Data Centre in Sydney Provide Managed Private Clouds with Virtual Desktop via Citrix Directors have a 15+ year history of providing on-demand solutions Providing what has traditionally been an Enterprise costed solution to Small to Medium Businesses Also provide consultancy services for Cloud adoption / Hybrid Cloud
MapX Best of breed Solutions & Partners We only use industry-proven technologies in our systems We are a Microsoft Partner, Citrix Service Provider, Amazon Technology Partner as well as a Microsoft Office 365 and Google Apps Authorised Support Partner
Example of Customer Adoption Mortgage Processing Company with 60 staff, 5 sites across Australia and back-office in Manila. Reliance on single IT provider leading to data loss and service instability. Solution A centralised Private Cloud with virtual Desktop Access via Citrix Result ᵒ Removed the risk position of using a smaller IT provider ᵒ ᵒ ᵒ Improved reliability, uptime, availability of service Improved of desktop experience for offshore users Provided scalable and predictable IT costs per user
MapX / Citrix - Virtual Desktop Partnership Proven solution by over 2,600+ partners Same technology used by 99% of Fortune 500 companies Receiver delivers apps and desktops to over 1.5 Billion devices
Get started on Your Move to the Cloud Assess Design Deploy MapX assesses objectives, requirements, existing investments and the readiness of your organization MapX creates a well-designed strategy and plan for migrating to Virtual Desktops that leverages existing resources and minimizes impact MapX builds, tests and deploys the solution starting with simple workloads to ensure that platform and automated operations meet your expectations
Virtual Desktop with Mapx Systems 1 Simple, self-service IT that gives you freedom and flexibility 2 Pay for only what you use as a predictable monthly expense 3 Ensure your business can whether a disruption and your employees can stay productive
WORK BETTER. LIVE BETTER. For your free cloud readiness assessment Please contact Bruce Allison bruce.allison@commscloud.com.au