CHART PACK. The State of Health Care Quality is available in its entirety at no cost at

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The State of Health Care Quality 2008 CHART PACK NATIONAL COMMITTEE FOR QUALITY ASSURANCE WASHINGTON, D.C. The State of Health Care Quality is available in its entirety at no cost at www.ncqa.org/sohc

2 national committee for quality assurance FIGURE 1: The Number of americans in accountable health care systems Dramatically rises. figure 1: number of americans in accountable health care systems 1998-2007 120 100 80 60 40 20 0 00 01 02 03 04 05 06 07 08 FIGUre 2: improvement Saves LIves. figure 2: lives saved due to improvements in accountable plans COMMERCIAL AND MEDICARE - 1996-2007 measure lives saved Since Beta-Blocker Treatment After a Heart Attack 24,000-30,000 1996 Cholesterol Management 23,000-39,000 2000 Blood Pressure Control 76,000-132,000 2000 Diabetes - HbA1c Control 2,000-3,500 1999 TOTAL 125,000-205,000

The State of Health Care Quality 2008 executive summary 3 F i g u r e s 3-4: s e l e c t t r e n d s i n p e r f o r m a n c e : commercial, medicare and medicaid, 2005-2007 figure 3: notable trends in select hedis measures NATIONAL AVERAGES - 2005-2007 measure 2005 2006 2007 Commercial Annual Monitoring for Patients on Persistent Medications- Total N/A 74/3 76.6 Avoidance of Antibiotic Treatment in Adults with Acute Bronchitis 33.9 28.7 25.4 Antidepressant Medication Management - Acute Phase Treatment 61.4 61.1 62.9 Antidepressant Medication Management - Contacts 20.6 20.0 18.7 Childhood Immunization Status - Pneumococcal Conjugate N/A 72.6 83.6 Childhood Immunization Status - Combination 3 N/A 65.8 75.5 Cholesterol Management After Acute Cardiovascular Events - LDL <100 mg/dl N/A 56.6 58.7 Controlling High Blood Pressure 68.8* 59.7 62.2 Engagement of Alcohol or Drug Dependence Treatment 14.1 13.8 15.2 Postpartum Care 81.5 79.9 82.0 medicare Antidepressant Medication Management - Acute Phase Treatment 54.9 58.2 61.2 Antidepressant Medication Management - Continuation Phase Treatment 41.0 45.1 48.7 Breast Cancer Screening 71.6 69.5 67.3 Colorectal Cancer Screening 53.9 53.3 50.4 Harmful Drug-Disease Interactions in the Elderly - Combined Rate** N/A 19.4 21.8 * Cannot be trended to subsequent years owing to change in measure specifications. ** A lower rate for this measure indicates better performance. Figure 4: Notable trends in Select HEDIS Measures MEDICAID AVERAGES - 2005-2007 measure 2005 2006 2007 Appropriate Testing for Children with Pharyngitis 52.0 56.0 59.0 Childhood Immunization Status - Combination 3 N/A 60.6 65.4 Follow-Up After Hospitalization for Mental Illness: 7 Days 39.2 39.1 42.5 Persistence of Beta-Blocker Treatment After a Heart Attack 69.8 68.1 62.0 Postpartum Care 57.0 59.1 58.5

4 national committee for quality assurance figure 5: performance varies by region figure 5: comparison of regional performance to national hedis averages COMMERCIAL, 2007 Pacific: -0.2 Mountain: -1.7 West North Central: +0.1 New England: East North +4.7 Central: +0.7 Middle Atlantic: +1.3 South Central: -4.0 South Atlantic: -1.0 +2.5% or more +1.0% to 2.5% Within 1.0% of mean -1.0% to 2.5% -2.5% or more Number represents average performance above or below mean commercial HEDIS average across 54 measures of clinical quality. Regional maps for Medicare and Medicaid are available online at www.ncqa.org/sohc.

The State of Health Care Quality 2008 executive summary 5 FIGURE 6: 2 in 3 americans in unaccountable systems figure 6: americans enrolled in accountable health plans, by sector 2008 Commercial Medicare Medicaid 112.5 million in systems that don t report (55.7%) 89.5 million in accountable systems (44.3%) 37.2 million in systems that don t report (84.1%) 7.0 million in accountable systems (15.9%) 29.7 million in systems that don t report (75.1%) 9.8 million in accountable systems (24.9%)

6 national committee for quality assurance FIGURE 7: NUMBER OF lives covered by accountable plans varies by state figure 7: prevalence of total hedis reporting by state, 2008 AK WA OR NV CA ID AZ UT MT WY CO NM ND SD NE KS OK MN WI IA IL MO AR NY MI PA OH IN WV VA KY NC TN SC VT NH NJ DE MD ME MA RI CT HI TX LA MS AL GA FL 50% or more 40-50% 30-40% 20-30% 10-20% Less than 10%

The State of Health Care Quality 2008 executive summary 7 FIGURE 8: select hedis effectiveness of care measures, HMo and ppo plans, commercial Figure 8: Select HEDIS Effectiveness of Care Measures HMO vs. PPO PERFORMANCE - COMMERCIAL, 2007 measure hmo PPO DIFF. Annual Monitoring for Persistent Medications - ACE Inhibitors or ARBS 77.2 75.6 1.7 Annual Monitoring for Persistent Medications - Anticonvulsants 59.7 56.3 3.3 Annual Monitoring for Persistent Medications - Digoxin 79.7 75.7 4.0 Annual Monitoring for Persistent Medications - Diuretics 76.8 75.2 1.6 Antidepressant Medication Management - Acute Phase Treatment 62.9 63.8 (1.0) Antidepressant Medication Management - Contacts 18.7 16.2 2.5 Antidepressant Medication Management - Continuation Phase Treatment 46.1 47.6 (1.5) Appropriate Testing for Children with Pharyngitis 74.7 73.5 1.1 Breast Cancer Screening 69.1 64.6 4.5 Chlamydia Screening - 16-20 Years 36.4 32.4 4.0* Chlamydia Screening - 21-25 Years 39.2 34.9 4.3* DMARD Therapy for Rheumatoid Arthritis 85.3 78.9 6.4 Follow-Up After Hospitalization for Mental Illness - 30 Days 74.0 63.4 10.6* Follow-Up After Hospitalization for Mental Illness - 7 Days 55.6 41.9 13.7* Follow-Up for Children Prescribed ADHD Medication - Continuation 38.7 34.2 4.5* Follow-Up for Children Prescribed ADHD Medication - Initiation 33.7 31.8 1.9 Imaging Studies for Low Back Pain 74.6 73.3 1.3 Initation and Engagement for Alcohol or Drug Dependence Treatment - Engagement 15.2 15.2 0.0 Initation and Engagement for Alcohol or Drug Dependence Treatment - Initation 44.5 46.0 (1.6) Persistence of Beta-Blocker Treatment After a Heart Attack 71.9 63.9 8.9* Use of Appropriate Medications for Asthma 92.3 92.9 (0.6) Use of Spirometry in Assessment and Diagnosis of COPD 35.7 33.7 2.0 Measures collected solely through claims data, * indicates statistically significant (p<0.05) differences.

8 national committee for quality assurance FIGURE 9: select hedis effectiveness of care measures, HMo and ppo plans, medicare Figure 9: Select HEDIS Effectiveness of Care Measures HMO vs. PPO PERFORMANCE - MEDICARE, 2007 Measures collected solely through claims data, * indicates statistically significant (p<0.05) differences. measure hmo PPO DIFF. Annual Monitoring for Persistent Medications - ACE Inhibitors or ARBS 84.8 87.8 (3.0)* Annual Monitoring for Persistent Medications - Anticonvulsants 65.1 66.0 (0.9) Annual Monitoring for Persistent Medications - Digoxin 87.9 90.4 (2.5) Annual Monitoring for Persistent Medications - Diuretics 84.8 87.6 (2.8) Breast Cancer Screening 67.3 64.5 2.8 DMARD Therapy for Rheumatoid Arthritis 68.7 73.5 (4.8)* Glaucoma Screening for Older Adults 59.5 62.6 (3.1) Initation and Engagement for Alcohol or Drug Dependence Treatment - Engagement 4.5 6.3 (1.8) Initation and Engagement for Alcohol or Drug Dependence Treatment - Initation 50.4 56.6 (6.2)* Potentially Harmful Drug-Disease Interactions in the Elderly**: 16.2 18.0 1.8 Falls + tricyclic antidepressants, antipsychotics or sleep agents Potentially Harmful Drug-Disease Interactions in the Elderly**: 27.3 26.1 (1.2) Dementia + tricyclic antidepressants, anticholinergic agents Potentially Harmful Drug-Disease Interactions in the Elderly**: 21.8 21.5 (0.3) Combination Rate Use of High-Risk Medications in the Elderly - One Drug** 23.2 22.1 (1.1) Use of High-Risk Medications in the Elderly - Two Drugs** 6.0 5.3 (0.7) Use of Spirometry in the Assessment and Diagnosis of COPD 27.2 25.4 1.9 Measures collected solely through claims data, * indicates statistically significant (p<0.05) differences. ** Lower is better for these measures; numbers in parentheses denote that PPO HEDIS rates are better.

The State of Health Care Quality 2008 executive summary 9 figure 10-11: QUAlity gaps result in avoidable deaths, direct costs and economic loss measure figure 10: Avoidable deaths and medical Costs Due to UnExplained Variations in Care SELECT MEASURES AND CONDITIONS - 2007 avoidable Deaths AVOIDABLE HOSPITAL COSTS Breast Cancer Screening 500-1,900 $212 million - $232 million Cervical Cancer Screening 600-800 N/A Cholesterol Management 7,000-17,000 $34 million - $115 million Colorectal Cancer Screening 5,000-9,000 N/A Controlling High Blood Pressure 14,000-34,000 $425 million - $1.1 billion Diabetes Care - HbA1c Control 3,000-12,000 $550 million - $1.3 billion Osteoporosis Management N/A $9.8 million - $10.5 million Persistent Beta-Blocker Treatment After a Heart Attack 200-1,600 $2.4 million - $14.6 million Prenatal Care 1,000-1,600 N/A Smoking Cessation 7,000-11,000 $712 million - $783 million TOTAL 38,300-88,900 $1.9 billion - $3.5 billion * Includes days attributable to presenteeism, when sick employees report to work but illness compromises their productivity. figure 11: estimated sick Days* and lost productivity due to unexplained variations in care U.S. WORKFORCE, 2007 measure avoidable SICK DAYS LOSt Productivity Asthma 7.2 million $1.2 billion Depression 13.3 million $2.2 billion Diabetes 12.5 million $2.1 billion Heart Disease 6.3 million $1.0 billion Hypertension 12.3 million $2.0 billion TOTAL 51.6 million $8.5 billion