REMOTESTOR CLOUD BASED DATA REPLICATION

REMOTESTOR CLOUD BASED DATA REPLICATION

Service Overview Over-the-Wire Disk Based Backup and Replication Primary data backup across the WAN to centralized storage cloud 24/7 backup administration and management Data stored at SAS 70 compliant data center Utilizes EMC/Avamar block level de-duplication software Agent based no hardware required Protects File Systems and Databases Only Enhanced BC/DR through automated offsite data replication Data transmitted through secure encrypted VPN Tunnel No Tape-Out option Data restored across the WAN or to USB/HDD 2 100% Data Restoration Guaranteed 2

Supported Environments General Available to be implemented in a private or public data center Supports physical, virtual and cloud environments Backup Methods disk to disk, disk to tape, data replication, data de-duplication etc. Supported Hardware Tape targets - most tier I and tier II devices (physical and virtual) Disk targets - most tier I and tier II devices Backup Applications CommVault, Symantec NetBackup and EMC Avamar 3 3

Reactive Service Components Incident Management Primary incident management is handled by customer or Partner Problem Management Acknowledge receipt of an escalated Incident that was not resolved Troubleshoot the problem until it is resolved or until a configuration change is needed to continue troubleshooting/resolution 3rd-party vendor escalation and management for repair, replacement and resolution Root cause analysis Backup Request Fulfilment (per event charges may apply) Add/Modify/Delete Attached Server Add/Modify/Delete LUNs Replication Snapshot Fibre-Channel Switch Zoning Migrate Data Split Disk Mirror Trouble-Shooting Performance Issues 4 4

Proactive Service Components GridWatch 24/7 infrastructure monitoring and ITOC support Performance Management Configuration of all backup servers, backup policies and schedules Initiate Data Restoration Trouble-Shoot Backup Failures Infrastructure Tuning & Preventative Maintenance Data Retention and Expiration Management Backup Application Configuration Management Manage Off-Site Archives Capacity Management Proven methodology to ensure that device capacity meets current and future business requirements. Capacity management activities include, but are not limited to: Monitor and analyze performance throughput and load Performance tuning and recommendations for improvement Configuration Management Detailed recording and updating of Customer's hardware and software infrastructure and the process used to make changes to infrastructure 5 5

General Service Deliverables 6 GridWorks Integrated Service Operations Support and Reporting Portal 24/7 ITOC Support 24/7 monitoring and management services Continuous Improvement Service Reviews A guaranteed monthly sales call Backup SLA s include: Time to Acknowledge Service Requests Time to Complete Service Requests Time to Update Incidents GridWorks Portal Availability GridWorks SOS Availability 3rd Party Notification Backup Success Rate Start Restore Job Restore Success Rate 6 100% Data Restoration Guaranteed

Service Pricing Pricing Methodology NRC = Non-Recurring Charge (one time implementation and setup) MRC = Monthly Recurring Charge (applicable for service term) PGB = Protected Gigabyte largest backup per policy per month Utility based pricing model based on size (measured in gigabytes) of the data being protected/backed up Minimum PGB (protected gigabyte) established PGB Overage Multi-site and multi-year term discounts available Easy and cost effective to add backup host devices Pricing Examples Sample configurations Pricing exercise 7 7

Enterprise Backup Challenges Organizations continue to face increasing demands for faster, more reliable backup and recovery capabilities. Maintaining a solid data-protection infrastructure is critical, complex and difficult to manage. Determining how much downtime your business can afford by defining Recovery Time and Point Objectives (RTO/RPO) is often overlooked and if defined, difficult to determine if the current environment can adequately support the objectives - Restore success rates average 70% in public data centers & 50% in private data centers. Management model and resource skill sets may not be keeping up with change - when coupled with the increasing challenge to attract, retain and maintain skilled administrators, the complexities associated with data protection seem endless. Rapid storage growth and shrinking backup windows Business and regulatory requirements increase demands for faster, better restore capability or auditing Remote / branch offices with a handful of servers or single storage node 8 8