AnyConnect VPN Client Issues for MAC OSX Machines Document ID: 113281 Contents Introduction Prerequisites Requirements Components Used Conventions Error Messages Package Corrupt Error Message Split DNS Issues SVC Error Message Web based Installation Error Message when AnyConnect is Launched on MAC MAC OSX 10.6.3 is Unable to get to Internet AnyConnect on MAC fails to launch to Cisco IOS Router Wireless CSSC for an Apple MAC Unable to Upgrade Firefox while AnyConnect is Installed on MAC Web based Installation of AnyConnect Hangs Unable to Launch AnyConnect on MAC Unable to Download the MAC AnyConnect Package Related Information Introduction This document briefly describes the possible error messages that appear during the installation of AnyConnect VPN client on Apple MAC machines and their corresponding resolutions. Prerequisites Requirements There are no specific requirements for this document. Components Used The information in this document is based on these software and hardware versions: Cisco ASA Security Appliance that runs software version 8.x Cisco IOS Router that runs Cisco IOS Software Release 12.4(20)T Cisco AnyConnect Client software version 2.x The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
Conventions Refer to Cisco Technical Tips Conventions for more information on document conventions. Error Messages This section shows a list of error messages along with the solutions. Package Corrupt Error Message When AnyConnect 2.3 is launched from an Apple MAC machine, the Anyconnect Package corrupt or unavailable error message appears and eventually, the connection attempt fails. This can be a problem with the absence of the MAC related AnyConnect package on the flash of the router. Upload the suitable AnyConnect package for MAC in order to resolve this issue. Upload the corresponding AnyConnect package, which depends upon the MAC architecture. For MACs on the Intel processor, you need the i386 macos image and for MACs that run the Power PC processor (PPC) you need the powerpc macos image. These are example packages for your reference: anyconnect macosx i386 2.5.3055 k9.pkg anyconnect macosx powerpc 2.5.3055 k9.pkg Split DNS Issues When split DNS is enabled on an AnyConnect setup, it is found that all the DNS queries are sent in clear but not tunneled. This is a problem with only the Apple MAC machines and works fine with Windows machines. This behavior is observed and filed in Cisco bug ID CSCtf03894 (registered customers only). In order to resolve this issue, you can upgrade to the AnyConnect release 3.0.4235, which has the Split DNS Functionality Enhancement. As a workaround, you can also use the built in IPSec VPN client supported by Apple, which does not have this issue. SVC Error Message The launch of AnyConnect from a Macbook Pro running OSX Leopard is not successful. The VPN gateway is ASA running 8.0.4. The connection fails and the SVC Message: 16/ERROR: Initialization failure (mem allocfailed, etc.) error message appears. This can be a problem with the way the MAC machine attempts to connect to the ASA. First verify if any IPv6 adaptors are enabled on the MAC machine and check if MAC tries to contact ASA over the IPv6 network. If so, it fails as the IPv6 is not supported with AnyConnect. In order to resolve this, disable the IPv6 related services on the MAC machine and try to connect with an IPv4 address.
Web based Installation Error Message when AnyConnect is Launched on MAC There are intermittent issues with you launch the AnyConnect version 2.5 on the MAC with OSX 10.5.6. The web based installation was unsuccessful error message appears. At that time, you are unable to download and install AnyConnect, and the browser used is Firefox. If you reboot the MAC machine, this fixes the issue temporarily, but intermittently, the issue happens again. Verify if your VPN gateways are connected in Load balancer mode. If it is connected, then there could be some DNS cache related issues that cause improper DNS redirects. In order to resolve this issue, always try to map the DNS URL to connect to one specific VPN gateway only. MAC OSX 10.6.3 is Unable to get to Internet When you use the AnyConnect on a MAC machine, you can access the Internal Corporate network but you are unable to browse to the Internet. It neither works by FQDN nor by IP address. There is a proxy server in use for Internet traffic. The issue can be due to the length of the PMTU. Verify the existing MTU size on the VPN gateway, for example, ASA and modify it to a lesser value. In this sample output, the mtu size is reduced to 1204 from existing 1400. group policy DfltGrpPolicy attributes vpn tunnel protocol svc L2TP IPSec IPSec webvpn webvpn svc mtu 1202 AnyConnect on MAC fails to launch to Cisco IOS Router The attempt to launch AnyConnect in standalone mode to a Cisco IOS Router running Cisco IOS Software Release 12.4(20)T is unsuccessful. The anyconnect internal error (state: not connected) error message appears. Cisco IOS Software Release 12.4(20)T supports AnyConnect on MAC in standalone mode without any problem. In order to resolve this, try to use the complete URL when you connect to the Cisco IOS head end device. This is a sample URL: https://10.10.5.96/webvpn.html If this issue persists, contact Cisco TAC (registered customers only) for further troubleshooting. Note: You need to have valid Cisco user credentials to contact Cisco TAC. Wireless CSSC for an Apple MAC Currently, the NAM module on the AnyConnect 3.0 product replaces the Cisco Secure Services Client (CSSC). Refer to Network Access Manager (Replacement for CSSC) for more information. There is no current plan to enable NAM to support MAC OSX platform.
Unable to Upgrade Firefox while AnyConnect is Installed on MAC This error message appears when you upgrade Firefox on Apple machine version 10.6: The operation can't be completed because the item libsmime3.dylib is in use On machines that use softtokens, this error message appears: The operation can't be completed because the item libsoftokn3.dylib is in use It is observed that these MAC machines have AnyConnect version 2.5 installed. The current version of Firefox is 3.6.13. This behavior has been tested and filed in Cisco bug ID CSCtn93915 (registered customers only). As a workaround, you can try any of these described options. Uninstall AnyConnect, upgrade Firefox and then install AnyConnect again. Uninstall the current version of firefox then install the new version. All other upgrades after this should work fine. Web based Installation of AnyConnect Hangs The authentication phase works fine but the VPN system hangs at the Using Sun Java for installation phase. The issue could be with the Java and Web applet settings on the machine. Sometimes, Java gets stuck when you use the web launch with MAC machine. Refer to Cisco bug ID CSCtq86368 (registered customers only) for more information. In order to resolve this issue, follow the below steps. 1. Uninstall AnyConnect. 2. Open Java preferences. 3. Change to run applets in their own process. 4. Drag the 32 bit Java on top. If this does not help, upgrade the AnyConnect client to the latest available release. Unable to Launch AnyConnect on MAC You are unable to launch AnyConnect on the MAC machine due to certain incompatible software. What are other options to use this MAC machine as a remote access VPN client? Refer to What options do I have for providing remote access to Mac users? for more information. Refer to IPSec VPN client for Apple MAC for more information and complete details.
Unable to Download the MAC AnyConnect Package There are issues when you download the AnyConnect for MAC software from Cisco.com. Open the Cisco AnyConnect VPN Client home page and click on Download Software (registered customers only) on the right hand side of the web page. Choose the required software package and download with valid Cisco user credentials. Related Information Cisco AnyConnect VPN Client Troubleshooting TechNote Cisco AnyConnect VPN Client FAQ Cisco AnyConnect Secure Mobility Client 2.5 FAQ Cisco AnyConnect VPN Client Support Page Technical Support & Documentation Cisco Systems Contacts & Feedback Help Site Map 2012 2013 Cisco Systems, Inc. All rights reserved. Terms & Conditions Privacy Statement Cookie Policy Trademarks of Cisco Systems, Inc. Updated: Oct 25, 2011 Document ID: 113281