Rehabilitation services For older people and adults with a disability Revised July 09 Large print as standard
Cornwall Department of Adult Care and Support offer rehabilitation services to older people and adults with disabilities. Rehabilitation means assisting a person who has been unwell, or who has disabilities, to live as independently as possible, and to have confidence in their ability to carry out the normal activities of daily living. RATS Teams (Rapid Assessment Teams) There are RATS teams in each district of Cornwall who offer services that can last up to six weeks depending on need. The teams are made up of professionals from Adult Care and Support and the NHS. Anyone can make a referral to the RATS teams if they believe that this may prevent a person s imminent admission to hospital or into care, although most referrals come from health care professionals. 2
What services can RATS teams provide? The aims of the teams are to: Provide fast, intensive support and care to avoid a possible hospital admission Facilitate an early discharge from hospital Prevent a marked deterioration in a person s health and wellbeing. This is carried out within a person s home, or local community To do this, the teams may do some or all of the following: Arrange short-term careintensive packages, including night-sitting Provide physiotherapy or occupational therapy programmes at the person s own home Provide intensive nursing support within the person s own home, in addition to the existing District Nursing teams Rapidly deliver specialised equipment to the patient s home 3
At the end of the RATS team intervention, a care plan will have been made to meet the continuing needs of the person if appropriate. This will be passed on to the existing Adult Care and Support or Health community teams as appropriate, and normal charges for care and support will apply. You can contact the RATS team for your area via the Adult Care and Support offices, details at the end of this leaflet. District therapy teams Therapists from Adult Care and Support and the NHS work together in District therapy teams. They include occupational therapists, physiotherapists, therapy assistants, technical officers and support staff who are based across Cornwall in Adult Care and Support's 6 area offices (see end of leaflet) or at local NHS premises. 4
What services can the district therapy teams provide? District therapy teams aim to enable older people and adults with disabilities to remain in their own homes safely. They help prevent unnecessary admission to hospital or a care home, and work with other teams to make discharge from hospital or residential care easier. The treatment offered may be rehabilitation, adaptations or support for self management of your condition. What you can expect You will be contacted by the team as soon as possible; sometimes this will be by telephone to gather more information. You will be offered an assessment appointment either at your home or local hospital. Your therapist will assess your needs and help you to set your own goals for independence. This may be managing personal care/daily living activities or work and leisure activities. You can contact your district therapy team via the Adult Care and Support office for your area, details at the end of this leaflet. 5
What about the cost of Adult Care and Support services? There is no charge for an assessment by Adult Care and Support, and visits to your home, and advice from specialist workers are also free. There is a charge for some services, such as meals or personal care, but you will be given full information about this by staff before any service is set up. Is there anything else I should know? Adult Care and Support have to keep records about the people who use their services. These records are securely kept and remain confidential. More detailed information is given in our leaflet Access to personal records. 6
If you are dissatisfied with any aspect of your assessment, or the services provided to you, Adult Care and Support will always help you to sort it out. More detailed information about sorting out complaints or problems is given in our leaflet How to make a comment, complaint or compliment. Other Adult Care and Support publications Publications are free of charge from your local Adult Care and Support office, and are available on computer disk, on audio cassette, in large print and in other formats on request. If English is not your first language, a translator can be made available to help you understand this, and other, leaflets. Access to personal records Assessing your needs Direct Payments Scheme Help outside normal working hours Home adaptations 7
8 How to make a comment, compliment or complaint Individual Budgets Moving to a care home Say No to Abuse Services for carers Services for older people Services for people living with HIV/ AIDS Services for people with a drug or alcohol problem Services for people with a learning disability Services for people with a mental health problem Extra help at home when leaving hospital Services for people with a sight or hearing loss Services for people with a disability Services for people with dementia
Contacting Adult Care and Support Adult Care and Support offices are open 8.45am to 5.15pm Mondays to Thursdays, and 8.45am to 4.45pm on Fridays. If an emergency arises outside office hours, please telephone 01208 251 300 West Cornwall Roscadghill Parc, Heamoor Penzance TR18 3QX The White House, 24 Basset Road Camborne TR14 8SL Central Cornwall Cathedral Close, Wilkes Walk Truro TR1 2TE Sedgemoor Centre, Priory Road St Austell PL25 5AB 9
East Cornwall Hendra House, Dunheved Road Launceston PL15 9JG Priory House, Priory Road Bodmin PL31 2AD Westbourne House, West Street Liskeard PL14 6BY Adult Care and Support Headquarters Old County Hall, Station Road Truro TR1 3AY Email: adultcareandsupport@ cornwall.gov.uk You can also contact all 7 offices via the Cornwall Information Centre (CIC) on 01872 322 004. 10
Our website: www.cornwall.gov.uk/adult careandsupport General information about Cornwall Directorate for Adult Care and Support can be found on the relevant pages of the website. In particular, you will find information on the standards of service you can expect from Adult Care and Support, under 'The charter for people with care needs in Cornwall: Better care, higher standards'. You will also find various publications on-line, information about community care services, the blue badge scheme, links to other websites and much more. 11
If you would like this information in another format please contact: Cornwall Council County Hall Treyew Road Truro TR1 3AY Telephone: 0300 1234 100 Email: enquiries@cornwall.gov.uk www.cornwall.gov.uk 12 August 2009 22673 Printed on recycled paper. All information correct at the time of going to print.