Occupational Therapy Services
|
|
- Jeremy Geoffrey Norman
- 7 years ago
- Views:
Transcription
1 Occupational Therapy Services May 2014 For a copy of this leaflet in braille, large print, CD or tape call The Purpose of this leaflet This leaflet has been given to you to provide some basic information on how the Occupational Therapy Service works in Flintshire Social Services. It is given to people either before our staff visit, or during the visit, or soon after. Councils across the country have a duty to assess the needs of people who may benefit from community care services. If you are in need of a service or are looking after someone who needs a service you are entitled to an assessment of your needs, no matter what your financial situation. You may have have straightforward needs which can be met by a single service such as equipment to aid independence or a small adaptation like a rail on the stairs. This can sometimes be resolved by our Self Assessment service. Or you may need a range of different services and specialised equipment and major adaptations such as the installation of a ceiling track hoist to assist you to move from bed to chair. Occupational Therapists (OTs for short) design the care plan with you to ensure carers are aware of your needs. We aim to help you to achieve the things you want for yourself in order that you remain as independent as possible. Staff are employed by Social Services in Flintshire to assess people's needs and how these can be best met within the resources available. Social Services focus on early intervention, aiming to maintain independence. Reablement, Telecare and aids and adaptations are examples of early intervention services that help prevent people from becoming unnecessarily dependent upon others and requiring more intensive support. 1
2 Who are we? We are trained Occupational Therapists and Disability Officers Who work in teams across Social Services. Occupational Therapy: adaptations and community equipment for your home. The Occupational Therapy Services aim is: To work in partnership with people with permanent and substantial disabilities To help find ways to enable you to be as independent as possible in your own home To maintain care at home. How do you ask us for help? You, or someone on your behalf, can contact our First Contact Team to find out if we are able to help you. You can write to us, phone or visit our office. Some basic information about you is gathered at this point. If someone else is better able to help such as Age Connects we will contact them for you or give you information on what you need to do. Referral If we are the right people to help you, the information will be passed on to the appropriate Team Manager who may ask an Officer to contact you for further information to help us decide how quickly we are able to visit you. We usually ask you questions on your disability and how it affects you at home. Sometimes there may be a wait before the assessment can take place, as we assess those most at risk first. We will write to let you know how long you may have to wait for an assessment. If we feel that you meet the criteria for our Self Assessment, we may send you the appropriate paperwork to allow you to access simple pieces of equipment or rails. If it is agreed that your need is a priority, we may phone to arrange an urgent visit. Assessment The Occupational Therapist (OT) or Disability Officer (DO) will need to work out with you, and where appropriate your carer(s): What your strengths are and what you can do for yourself What you hope to achieve What difficulties you are having and the reasons for them How to successfully overcome the difficulties 2
3 This information will be written on the assessment form. We will not pry into your personal life and will only ask for information that is needed. Your views are very important and we will also write these down on the assessment form. You can involve anyone you want in the assessment (family, friend, etc.) and they can be there when the OT or DO meets with you. We may share information with others such as your doctor or nurse but we will always ask your permission before we contact them. We will give you a copy of the written assessment when it is completed. It is important that you check that it is correct. We will not show the assessment form or tell anyone else what it says without your permission. Eligibility Criteria Flintshire Social Services has a set amount of money for Community Care Services. Because of this we use fair access guidelines known as eligibility criteria in order to make sure that: people in greatest need and most at risk are first to receive services everyone who asks for services is dealt with fairly by using the guidelines everyone understands what decisions we make and why. Following assessment some people may not be eligible for services. Care Plan If you are eligible for equipment or adaptations to your home the OT or DO will agree with you the help we can provide or recommend. It is important that this is written down on a form called a Care Plan. This plan will describe: the objectives of the service (what we are aiming to achieve) the possible solutions to meet that objective A tailored recommendation and action plan - with the reasons for this decision And advise you of any unmet or disputed need 3
4 What happens next? The Occupational Therapist or Disability Officer will arrange as stated in the care plan: the delivery and fitting of community equipment held in stock a specialist assessment for custom made equipment * a joint visit with a surveyor or architect if needed the recommendation for the provision of appropriate minor adaptations (costing up to 1,000) the recommendations for major adaptations, rehousing or new build working with the Housing Assistance Department and Housing Associations (costing over 1,000) advise or give information on other support or services such as moving and positioning for service users and carers at home This plan may change if your needs change. It is important that you let us know if there are any changes so that the care plan can be altered. Monitoring and Review To make sure we have provided the right sort of help, for example: When a Disabled Facilities Grant has been completed we will contact you to confirm that it has met your needs. Some people who use the Service will receive a questionnaire to help us to monitor the service we provide. If you do not receive one but want to tell us what you think, please ask for a questionnaire. You can also ask for our leaflet, Telling us what you think about Social Services. See page 7. Paying Towards the Cost Certain small items of equipment are only provided if you are on means tested benefits. Other equipment is loaned free of charge - ask for our leaflet Equipment to help with your disability. Equipment costing under 10 is not supplied unless it relates to personal care or safety Minor adaptations costing up to 1,000 are provided free of charge. 4
5 The Disabled Facilities Grant is a means tested grant which is administered by our Flintshire Housing Regeneration and Strategy Team (grants section) for major adaptations in private and rented properties. They will offer an informal means test via telephone and send out forms for you to fill in for the formal test of resources if you are eligible. We recommend you ask for the informal means test as soon as possible to help you make a decision regarding your wish to go ahead with the OT s assessment and that you let us know your decision. Major adaptations in council housing and housing association properties can be approved with landlord s consent and are not means tested although a monthly maintenance charge is likely to be added by housing associations. Standards You Can Expect To be treated with consideration and respect in an open, honest and sympathetic manner which shows that we care about the people who use our services. To have your needs assessed by an appropriate member of staff. To be fully involved in the choice and arrangements made based on good quality information about services, how to get them and what conditions or charges may apply. To be involved in discussions to improve services through consultation on planning, delivery and evaluation. To be treated with dignity and equal consideration regardless of your circumstances or beliefs, respecting your independence and treating information relating to you confidentially. To receive a service from staff who have appropriate knowledge, skill and confidence to carry out their responsibilities, and have the training and management support required to provide a quality service. That all staff will carry official identification which you have the right to see. Wherever reasonable and practicable to have a choice to receive services from staff who speak English or Welsh (or who can communicate using British Sign Language where necessary). 5
6 What we expect from you That you treat our staff with respect regardless of their race, sex, sexuality, religion or disability. That you tell your Occupational Therapy worker if your circumstances change and you no longer need the help we have provided or recommended That you let us know if you no longer need the equipment we have loaned to you. Similarly that you advise us if you are leaving Flintshire so that we can collect the equipment to benefit others. If you have any unwanted equipment issued by us (or a hospital) you can arrange for us to collect it by calling our community equipment store on How quickly will all this happen? If your needs are urgent and there is a high risk to your independence we will contact you or the person who has referred you as soon as possible. This will usually be within ten working days, either to gather further information, or to inform you of the waiting time for OT assessment. If the risks are deemed to be substantial we will contact you within 28 days, either to gather more information or to inform you of the waiting time for OT assessment. We always focus on the people with greatest need and some people with lower level needs may wait longer. How to contact us: You can write to us at: Social Services Flintshire County Council County Hall Mold CH7 6NN Or telephone the First Contact team on during office hours. web: 6
7 Questions and complaints If things go wrong We are aware that despite our best efforts there may be occasions when a service user has a complaint. Any complaint about services can be made to your Occupational Therapist or Disability Officer or the Team Manager. If you wish to make a formal complaint this should be made to: Customer Feedback Team Social Services County Hall Mold CH7 6NN A leaflet Tell us what you think about social services! which explains how your comments can be made and how they will be dealt with is available from the same address or on our website at Data Protection You have a right to see personal records we hold about you. Ask us for more information. ref: A10 7
Community Care Services Occupational Therapy
Community Care Services Occupational Therapy Background Adult Social Care Departments across the Country have a duty to work out the care needs of people who may benefit from Community Care Services. If
More informationGetting Help from Adult Social Services 01352 803444
Getting Help from Adult Social Services 01352 803444 January 2016 For a copy of this leaflet in Braille, large print or tape call 01352 803444 Who is this leaflet for? This leaflet explains how to get
More informationDarlington Occupational Therapy, Rehabilitation, Adaptations and Equipment to help you at home
Darlington Occupational Therapy, Rehabilitation, Adaptations and Equipment to help you at home Leaflet A5 Introduction Adult Social Care, Health and independent organisations work in partnership to provide
More informationSocial Care Jargon Buster. 52 of the most commonly used social care words and phrases and what they mean
Social Care Jargon Buster 52 of the most commonly used social care words and phrases and what they mean 1) Abuse Harm that is caused by anyone who has power over another person, which may include family
More informationA step-by-step guide to making a complaint about health and social care
A step-by-step guide to making a complaint about health and social care www.healthwatchhampshire.co.uk Step by step Page 3 Are you concerned about something that is happening now? Do you need to make a
More informationTHE SOCIAL SERVICES COMPLAINTS AND REPRESENTATIONS PROCEDURE. A Guide For Service Users, Their Families and Carers
THE SOCIAL SERVICES COMPLAINTS AND REPRESENTATIONS PROCEDURE A Guide For Service Users, Their Families and Carers This procedure is based in accordance with: The Social Services Complaints Procedure (Wales)
More informationInformation for students and education providers. Guidance on conduct and ethics for students
Information for students and education providers Guidance on conduct and ethics for students Contents About this document 2 Introduction 3 About this guidance 7 Guidance on conduct and ethics 10 More information
More informationUnderstand your role
The CARE CERTIFICATE Understand your role What you need to know THE CARE CERTIFICATE WORKBOOK Standard Your role - Tasks, Behaviours and Standards of work Your role will have a job description. This tells
More informationYour health, your rights
Your health, your rights Hospital waiting times: how quickly you should receive hospital care Who is this factsheet for and what is it about? This factsheet is for anyone who requires hospital treatment
More informationSocial Care, Health and Housing Substance Misuse Team. How can we help? www.carmarthenshire.gov.uk/socialcare
Social Care, Health and Housing Substance Misuse Team How can we help? www.carmarthenshire.gov.uk/socialcare If you require this information in large print, Braille or on Audio please telephone 01267 228703
More informationCustomer Service Policy. A Modern & Efficient Council: Improving Customer Service
Customer Service Policy A Modern & Efficient Council: Improving Customer Service Preface This policy consists of three parts: Part 1 Commitment to Customers The first part of this policy is designed for
More informationPlanning Services. Customer focus strategy 2011. westlothian.gov.uk
Planning Services Customer focus strategy 2011 westlothian.gov.uk 1 Contents Introduction 3 Customer care 4 Planning Services Customer Care Standards 6 Equal opportunities 8 Customer confidentiality 8
More informationAdapting your home A guide for disabled people living in the private sector
Adapting your home A guide for disabled people living in the private sector If you or someone living in your property is disabled you may need your home adapted to meet your needs. Adaptations can give
More informationYour guide to Using a solicitor
www.lawsociety.org.uk 1 Most of us need expert legal help at some time in our lives. Some of the most common issues are to do with buying a house, getting a divorce or making a will. But you might also
More informationFENCING LAW IN VICTORIA: WHAT ARE MY RESPONSIBILITIES?
FENCING LAW IN VICTORIA: WHAT ARE MY RESPONSIBILITIES? If you are a property owner, new changes to the Fences Act 1 mean that you and your neighbour have equal responsibility for the dividing fence on
More informationCan I receive Housing Benefit for two homes?
Can I receive Housing Benefit for two homes? Claiming Housing Benefit for two homes Under the Housing Benefit rules, you can usually only receive Housing Benefit for the home you are living in. But, in
More informationThis Constitution establishes the principles and values of the NHS in England.
NHS Constitution 1 Introduction The NHS is founded on a common set of principles and values that bind together the communities and people it serves patients and public and the staff who work for it. This
More informationStatement of Purpose. Child Protection/Safeguarding Service
Statement of Purpose Child Protection/Safeguarding Service 1. What we do Child Protection/Safeguarding is part of the South Eastern HSC Trust s Children s Services which provides services to ensure the
More informationCare Programme Approach
Care Programme Approach care plan What is Care Programme Approach? care programme approach Plan Care Programme Approach is also called CPA. CPA makes sure you get all the help you need to improve your
More informationThe Scottish Social Housing Charter
The Scottish Social Housing Charter The Scottish Social Housing Charter The Scottish Government, Edinburgh, 2012 Crown copyright 2012 You may re-use this information (excluding logos and images) free of
More informationYour health, your rights Feedback and complaints: how to have a say about your care and have any concerns and complaints dealt with
Your health, your rights Feedback : how to have a say about your care and have any concerns and complaints dealt with Who is this factsheet for and what is it about? This factsheet is for anyone who uses
More informationCare Programme Approach (CPA)
Care Programme Approach (CPA) The Care Programme Approach (CPA) is the system that is used to organise many people s care from 'secondary mental health services'. This factsheet explains what you should
More informationThinking about using a hidden camera or other equipment to monitor someone s care?
Thinking about using a hidden camera or other equipment to monitor someone s care? FEBRUARY 2015 We are the Care Quality Commission. Our job is to inspect health and social care services such as your local
More informationAn easy guide to the Independent Living Service
An easy guide to the Independent Living Service The Independent Living Service is for people who have a disability and their carers. It is run by Blackburn with Darwen Adult Social Services. 3 The service
More informationAdaptations: making it easier for you to get in and around your home. Be independent at home
Adaptations: making it easier for you to get in and around your home Be independent at home About us Nottingham City Council aims to help you live more independently at home. Working with you and your
More informationcommunity alarms an alarm system to help you in your home www.neighbourhoodinvestor.com
community alarms an alarm system to help you in your home Please note that our Plus Dane customer contact telephone numbers refered to throughout this leaflet have now changed to: 0800 169 2988 [free from
More informationDEFERRED PAYMENT AGREEMENT. Information Pack for our service users and their families or representatives
12 WEEK PROPERTY DISREGARD PERIOD AND THE DEFERRED PAYMENT AGREEMENT Information Pack for our service users and their families or representatives What is the 12 week Property Disregard Period? The Council
More informationCare Programme Approach (CPA)
Care Programme Approach (CPA) The Care Programme Approach (CPA) is used to plan many people s mental health care. This factsheet explains what it is, when you should get and when it might stop. The Care
More informationBuilding Independence Disabled Facilities Grant Adapting your home A step by step guide for adults and children with disabilities.
Getting in touch If you'd like to read our service standards, please call or email us on the details above. Alternatively, they're available online on www.salford.gov.uk by following Home > Living > Housing
More informationThe Code Standards of conduct, performance and ethics for nurses and midwives
The Code Standards of conduct, performance and ethics for nurses and midwives The people in your care must be able to trust you with their health and wellbeing. To justify that trust, you must make the
More informationFamily Law - Divorce FAQ
Family Law - Divorce FAQ We have only been married a short time when can I start a divorce? You cannot start a divorce until you have been married for at least 12 months and you must show that the marriage
More informationThe code: Standards of conduct, performance and ethics for nurses and midwives
The code: Standards of conduct, performance and ethics for nurses and midwives We are the nursing and midwifery regulator for England, Wales, Scotland, Northern Ireland and the Islands. We exist to safeguard
More informationBABCP. Standards of Conduct, Performance and Ethics. www.babcp.com. British Association for Behavioural & Cognitive Psychotherapies
BABCP www.babcp.com Standards of Conduct, Performance and Ethics British Association for Behavioural & Cognitive Psychotherapies 2 YOUR DUTIES AS A MEMBER OF BABCP The standards of conduct, performance
More informationBRHS Transition Care Program Client Information
The information in this brochure has been adapted from the Transition of Care Program Information Booklet developed by Orbost Regional health Service. It is intended as a guide to one of the services provided
More informationNewcastle City Council Corporate debt policy. December 2013
Newcastle City Council Corporate debt policy December 2013 1 This policy sets out our approach to collecting and recovering debt owed to us by businesses and residents. Introduction Newcastle City Council
More informationEasy Read summaryummary
Easy Read summaryummary Mental Capacity Act 2005 - A Summary Mental capacity means being able to make your own decisions The Mental Capacity Act 2005 will help people to make their own decisions. The Mental
More informationThe Australian Charter of Healthcare Rights in Victoria
The Australian Charter of Healthcare Rights in Victoria The Australian Charter of Healthcare Rights in Victoria The Australian Charter of Healthcare Rights The Australian Charter of Healthcare Rights describes
More informationInformation about how to pay compliments, raise concerns or complain about services at Lancashire Teaching Hospitals NHS Foundation Trust
Information about how to pay compliments, raise concerns or complain about services at Lancashire Teaching Hospitals NHS Foundation Trust This leaflet provides practical information on how you can provide
More informationFamily law a guide for legal consumers
Family law a guide for legal consumers Image Credit - Jim Harper A relationship breakdown is a difficult time for anyone. It is one of the most stressful experiences in life. Where you have to involve
More informationCODE OF CONDUCT April 2014
All correspondence to: The Breastfeeding Network PO Box 11126, Paisley PA2 8YB Tel: 0844 412 0995 e-mail: admin@breastfeedingnetwork.org.uk www.breastfeedingnetwork.org.uk PURPOSE CODE OF CONDUCT April
More informationConcerns, Complaints and Compliments
Concerns, Complaints and Compliments Exceptional healthcare, personally delivered Welcome to North Bristol NHS Trust North Bristol NHS Trust is the largest hospital trust in the South West of England,
More informationServices for Children and Young People with Special Educational Needs and Disabilities. Lancashire s Local Offer. Lancashire s Health Services
Services for Children and Young People with Special Educational Needs and Disabilities Lancashire s Local Offer Lancashire s Health Services 1. Name of the service and what the service provides Lancashire
More informationCommunity Multiple Sclerosis Team Patient Information Leaflet
Community Multiple Sclerosis Team Patient Information Leaflet Shining a light on the future Introduction We hope this leaflet will provide you with information that you will find useful when attending
More informationAssessments and the Care Act
factsheet Assessments and the Care Act Getting help in England from April 2015 carersuk.org factsheet This factsheet contains information about the new system of care and support that came into place in
More informationGUARDIANSHIP / CONSERVATORSHIP: What Do I Need to Know?
GUARDIANSHIP / CONSERVATORSHIP: What Do I Need to Know? What is a Guardian? A guardian is a person who is responsible for your personal affairs. A guardian is appointed by a judge after he or she determines
More informationHow do I complain about the service I get from the Child Support Agency? Information and guidance
How do I complain about the service I get from the Child Support Agency? Information and guidance What is this leaflet about? This leaflet explains how you can make a complaint about the service you have
More informationDeferred Payment Agreement Charging
Deferred Payment Agreement Charging What is a Deferred Payment Agreement? A Deferred Payment Agreement is an arrangement with the council that will enable you to use the value of your home to help pay
More informationWe are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.
Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Kumari Care Limited 5 Palace Yard Mews, Queen Square, Bath,
More informationPrinciples and standards in Independent Advocacy organisations and groups
advocacy 2 0 0 0 Principles and standards in Independent Advocacy organisations and groups Advocacy 2000 January 2002 We would like to acknowledge that the Scottish Executive partly funded the editing
More informationWIN. Factoring Services News. Factoring Services News. Common repairs what happens! page 6. worth of vouchers
Factoring news for homeowners in mixed tenure blocks in East Renfrewshire www.eastrenfrewshire.gov.uk/housing Winter 2015 Factoring Services News Complete our customer satisfaction survey inside this edition
More informationAbout the Department for Work and Pensions. Our service standards
About the Department for Work and Pensions Our service standards 2 About the Department for Work and Pensions Contents 3 Introduction 3 Disability and Carers Service 4 Jobcentre Plus 4 The Pension Service
More informationOur Code is for all of us
This is Our Code This is Our Code Our Code How we behave forms the character of our company and dictates how others see us. How we conduct ourselves determines if people want to do business with us, work
More informationBackdating your claim
Backdating your claim Housing and council tax benefit advice Equal Opportunities Statement Gravesham Borough Council is committed to ensuring that no service user or customer is discriminated against on
More informationNHS Constitution Patient & Public Quarter 4 report 2011/12
NHS Constitution Patient & Public Quarter 4 report 2011/12 1 Executive Summary The NHS Constitution was first published on 21 st January 2009. One of the primary aims of the Constitution is to set out
More informationCB7. Guide for separated parents: children and the family courts. Help with deciding what should happen with your children
CB7 Guide for separated parents: children and the family courts Deciding what should happen to your children when you and your partner have split up can be difficult. You might not be able to agree who
More informationHow To Help Someone With A Neurological Condition
Greenwich Neuro Rehabilitation Team Adult community services oxleas.nhs.uk The Neuro Rehabilitation Team is part of the Community Assessment and Rehabilitation Service. Who we are We are a specialised
More informationInformation guide. How to make a complaint
Information guide How to make a complaint How you can comment, compliment or complain about your treatment or service We are committed to providing you with the best service possible. We are always looking
More informationRethink 2008 www.rethink.org. the mental health act. essential information for parents and carers
Rethink 2008 www.rethink.org the mental health act essential information for parents and carers 1 About Rethink Rethink, the leading national mental health membership charity, works to help everyone affected
More informationTRAINING PROGRAMME: TRAINING EXERCISES. With Respect Dignity in Homecare
TRAINING PROGRAMME: TRAINING EXERCISES With Respect Dignity in Homecare Exercise 1 What is dignity? You have been called to the hospital as your loved one has been involved in a serious car accident. When
More informationCode of Practice: Mental Health Act 1983
Code of Practice: Mental Health Act 1983 Easy Read version What is in this booklet About this booklet About the Mental Health Act About the Code of Practice Why the Code of Practice needs to change How
More informationRaising Concerns or Complaints about NHS services
Raising Concerns or Complaints about NHS services Raising concerns and complaints A step by step guide Raising concerns and complaints Questions to ask yourself: 1. What am I concerned or dissatisfied
More informationApril 2015 Factsheet 4
Attendance Allowance April 2015 Factsheet 4 Attendance Allowance (AA) is a benefit for severely disabled people age 65 years or above, who need help to look after themselves. AA is a tax-free benefit administered
More informationLiving well with dementia: A National Dementia Strategy. Accessible Summary. National Dementia Strategy. Putting People First
Living well with dementia: A National Dementia Strategy Accessible Summary National Dementia Strategy Putting People First National Dementia Strategy Accessible Summary This booklet is an accessible version
More informationSacramento County Medi-Cal Mental Health Services
GUIDE TO Sacramento County Medi-Cal Mental Health Services Important Telephone Numbers Emergency 911 ACCESS (916) 875-1055 ACCESS toll free/24-hours (888) 881-4881 Psychiatric Emergency/Urgent Services
More informationTransferring your pension
April 2014 Contact Details We can be contacted at: The Pensions Advisory Service 11 Belgrave Road London SW1V 1RB Helpline 0845 601 2923 General Office 020 7630 2250 Fax 020 7592 7000 For enquiries, please
More informationWhat does the NHS Constitution mean for me? Can I get involved in decisions about my care?
What does the NHS Constitution mean for me? Can I get involved in decisions about my care? Why do we need an NHS Constitution? The NHS belongs to all of us The NHS is there for us from the moment we re
More informationTenant transfer application
For office use Registration No. Tenant transfer application Main applicant Place passport sized photo of main applicant here Place passport sized photo of joint applicant here If you would like any part
More informationEffective Working Relationships
1 Effective Working Relationships 2 CREATE AND MAINTAIN EFFECTIVE WORKING RELATIONSHIPS We all work with others in our daily working life to produce the products and services that we provide to our customers.
More informationAdvocating for Services: How a Parent Can Access a Special Education Program, Special Education Teacher Support Services and/or Related Services
Advocating for Services: How a Parent Can Access a Special Education Program, Special Education Teacher Support Services and/or Related Services Applied Behavioral Counseling Applied ABC Presented by Joan
More informationHow do I give feedback or make a complaint about an NHS service?
How do I give feedback or make a complaint about an NHS service? I m not happy about something I d just like to say How do I? Most NHS care and treatment goes well but sometimes things can go wrong. If
More informationAPPRAISAL POLICY 1. BACKGROUND
APPRAISAL POLICY 1. BACKGROUND 1.1 Appraisals are part of performance management. Within the School appraisal is about motivating and developing employees and supporting them in performing their roles
More informationar gyfer pobl gydag afiechyd meddwl difrifol A USER S GUIDE
CPA ar gyfer pobl gydag afiechyd meddwl difrifol produced by hafalfor people with severe mental illness A USER S GUIDE What people with a mental illness in Wales need to know about the Care Programme Approach
More informationAssessment and services from your local council in England
Guide Guide 12 Assessment and services from your local council in England This guide explains about how to ask for a needs assessment and what support services you may receive from your local council if
More informationHOW TO FIND YOUR WAY THROUGH THE DEVELOPMENTAL DISABILITY SYSTEM IN ILLINOIS
HOW TO FIND YOUR WAY THROUGH THE DEVELOPMENTAL DISABILITY SYSTEM IN ILLINOIS If you are reading this card, you are most likely trying to find information about service options for yourself or your family
More informationIL03: How to make a comment, complaint or compliment
April 2015 IL03: How to make a comment, complaint or compliment We welcome all your views. Comments We d like to hear from you if you have a suggestion on how we can improve our service. You can write
More informationwww.helptobuysw.org.uk
Help to Buy South West Application Form Please circle the correct answers Would you consider buying a home? Would you consider renting a home? Yes / No Yes / No I/We can confirm that our household income
More informationEast Lancashire Community Rehabilitation Team (CRT) Service User Information
East Lancashire Community Rehabilitation Team (CRT) Service User Information 2 This Information Pack has been designed to help you understand who the Community Rehabilitation Team are and how we may be
More informationHow to report a dental professional to us
How to report a dental professional to us This leaflet explains what to do if you re unhappy with the way a dental professional has treated you www.gdc-uk.org Our role We, the General Dental Council, are
More informationG21 Provide hairdressing consultation services
Provide hairdressing consultation services Level 3 Hairdressing Trainer Guidance Notes The Learning Support Unit you have recently purchased makes reference to Key/Core Skill Opportunities. From September
More informationEffective complaint handling
This guide sets out key information for state sector agencies about developing and operating an effective complaints process. It also provides information about the Ombudsman s role, as an independent,
More informationClosing the Front Door: Creating a Successful Diversion Program for Homeless Families
Closing the Front Door: Creating a Successful Diversion Program for Homeless Families TABLE OF CONTENTS I. Introduction.Page 1 II. Table 1: Prevention, Diversion, and Rapid Re-housing Page 2 III. Assessing
More informationPerformance and Development Review and Pay Progression Policy
Performance and Development Review and Pay Progression Policy To receive this document in large print, Braille, audio or a language other than English, please contact the Corporate Diversity Team on 01375
More informationSTATE ADMINISTERED GENERAL ASSISTANCE (SAGA) MEDICAL ASSISTANCE PROGRAM
STATE ADMINISTERED GENERAL ASSISTANCE (SAGA) MEDICAL ASSISTANCE PROGRAM Prepared by: Adult Services Bureau of Assistance Programs State of Connecticut Department of Social Services 25 Sigourney Street
More informationHow to Request an Initial Evaluation for Special Education Eligibility
2222 West Braker Lane Austin, Texas 78758 MAIN OFFICE 512.454.4816 TOLL-FREE 800.315.3876 FAX 512.323.0902 How to Request an Initial Evaluation for Special Education Eligibility If you or someone you know
More informationOccupational Therapy Professional Practice Policy Responsible person Head of Therapy Next scheduled review Autumn 2017
Occupational Therapy Professional Practice Policy Responsible person Head of Therapy Next scheduled review Autumn 2017 Date Reviewed by Amended (Y/N) October 2003 Heather Anderson Policy written December
More informationFeedback and complaints: how to have a say about your care and have any concerns and complaints dealt with
Your health, your rights Feedback and complaints: how to have a say about your care and have any concerns and complaints dealt with Why has this factsheet been produced? This factsheet is for anyone who
More informationPaying for residential and nursing home care if you own property
M ay 20 15 Paying for residential and nursing home care if you own property If you need help understanding this leaflet, an interpreting service is available. Please phone Stockport Interpreting Unit on
More informationYour Information Your Rights
Your Information Your Rights This leaflet explains why the Substance Misuse Treatment and Support Agencies collect information about you and how this information may be used. It also tells you about your
More informationHousing for people with disabilities
Housing for people with disabilities Disability Information Factsheet 5 This factsheet gives a general overview of the accommodation options for people with disabilities including supports for adapting
More informationThe Care Record Guarantee Our Guarantee for NHS Care Records in England
The Care Record Guarantee Our Guarantee for NHS Care Records in England Introduction In the National Health Service in England, we aim to provide you with the highest quality of healthcare. To do this,
More informationHelping you find and get on in work
welcome guide CONTENTS Introduction What Universal Credit is, and what you ll need to do to claim it. This section tells you what you ll get if you re doing all you can to find work, and what will happen
More informationImproving Our Services for Older People in Cardiff and the Vale of Glamorgan. The Development of Clinical Gerontology Services
Improving Our Services for Older People in Cardiff and the Vale of Glamorgan The Development of Clinical Gerontology Services What s this document about? Cardiff and Vale University Health Board (UHB)
More informationAssessments and the Care Act
factsheet Assessments and the Care Act Getting help in England from April 2015 carersuk.org factsheet This factsheet contains information about the new system of care and support that will come into place
More informationThe NHS Constitution
for England 27 July 2015 2 The NHS Constitution The NHS belongs to the people. It is there to improve our health and wellbeing, supporting us to keep mentally and physically well, to get better when we
More informationRaising Concerns or Complaints about NHS services
Raising Concerns or Complaints about NHS services Contents Page 4 Introduction How to use this pack How can NHS Complaints Advocacy Help? Page 5 Raising concerns and complaints First Steps Step 1 - What
More informationNHS Constitution. Access to health services:
NHS Constitution Patients and the public your rights and NHS pledges to you Everyone who uses the NHS should understand what legal rights they have. For this reason, important legal rights are summarised
More informationComplaints Policy. Complaints Policy. Page 1
Complaints Policy Page 1 Complaints Policy Policy ref no: CCG 006/14 Author (inc job Kat Tucker Complaints & FOI Manager title) Date Approved 25 November 2014 Approved by CCG Governing Body Date of next
More informationHow To Transfer From A House To A Flat In Germany
LEAFLET 62 TRANSFER HOUSING POLICY SUMMARY Streszczenie polityki w zakresie transferu mieszkań This leaflet can be provided in other formats, such as large print, Braille or audio. We welcome calls through
More informationasist The Mental Health Act and You advocacy services in staffordshire asist making advocacy a right not a privilege
asist advocacy services in staffordshire The Mental Health Act and You asist making advocacy a right not a privilege Contents 2 2 The Mental Health Act and you The Mental Health Act What you have a right
More informationChildren and their families
A Guide to assessments for Children and their families Education, Children s Services & Libraries www.bracknell-forest.gov.uk If you would like a copy of this leaflet in Large print Braille audio tape
More information