How do you rate the Medical Centres facilities Ilminster Patients Group 25 45% 19 35% 7 13% 0 0% Very 1 2% 2 4% 1 2% Very How do you rate the accessibility of Medical Centres 17 31% 11 20% 12 22% 2 4% Very 0 0% 7 13% 6 11% Very How do you get to the Medical Centre Walk 13 24% Bike 1 2% Car 40 73% Bus 0 0% Taxi 0 0% Other 0 0% 1 2% Walk Bike Car Bus Taxi Other Were you aware you can order repeat precriptions on-line 42 76% 9 16% 4 7% December 2012 Page 1
Have you used the On-Line repeat prescription service 16 29% 36 65% 3 5% If you have used this service how satisfied are you 8 15% 5 9% 0 0% 1 2% Very 1 2% 4 7% 36 65% Very Have you visited the surgery web site recently 9 16% 43 78% 3 5% How satisfied were you with the web site 2 4% 6 11% 3 5% 2 4% Very 0 0% 0 0% 42 76% Very December 2012 Page 2
Are you aware of our extended hours 14 25% 36 65% 5 9% How do you rate the hours the practice is open 12 22% 15 27% 14 25% 5 9% Very 3 5% 1 2% 5 9% Very Have you booked appointments on-line 5 9% 48 87% 2 4% How easy did you find it to use 2 4% 3 5% 2 4% 0 0% Very 1 2% 3 5% 44 80% Very December 2012 Page 3
What is an acceptable length of time to wait to see the GP after the appointment time 5 Minutes 4 7% 10 Minutes 11 20% 15 Minutes 21 38% 20 Minutes 10 18% 25 Minutes 1 2% 30 Minutes 8 15% 0 0% 5 Minutes 10 Minutes 15 Minutes 20 Minutes 25 Minutes 30 Minutes Are you aware you can request a telephone consultation with the GP or Practice nurse 38 69% 14 25% 3 5% If you had a telephone consultion with the Doctor how satisfied were you. 9 16% 12 22% 4 7% 2 4% Very 0 0% 3 5% 25 45% Very If you had a telephone consultion with the Nurse how satisfied were you. 7 13% 5 9% 2 4% 0 0% Very 0 0% 0 0% 41 75% Very December 2012 Page 4
Were you able to get an appointment with the Doctor of your choice 38 69% 11 20% 6 11% How important is it to you to see the Doctor of your choice. Very Very 32 58% Very 12 22% If Possible 5 9% t important 1 2% Don t Mind 0 0% Any 1 2% 4 7% Very Very Very If Possible t important Don t Mind Any Were you given enough time to explain your symptoms 48 87% 4 7% 3 5% Did you feel you feel you were consulted and your treatment discussed. 38 69% 9 16% 5 9% 0 0% Very 0 0% 2 4% 1 2% Very December 2012 Page 5
During your consultion were you treated with dignity and respect 43 78% 6 11% 3 5% 0 0% Very 0 0% 2 4% 1 2% Very How would you rate the Reception and check in process. 29 53% 11 20% 7 13% 2 4% Very 0 0% 4 7% 2 4% Very At reception were you treated with dignity and respect. 31 56% 14 25% 8 15% 1 2% Very 0 0% 0 0% 1 2% Very How do you rate the waiting room. 26 47% 11 20% 7 13% 3 5% Very 2 4% 4 7% 2 4% Very December 2012 Page 6
In the past year have you had cause to complain about service or your treatment 8 15% 43 78% 4 7% If yes - was your complaint handled well. 2 4% 0 0% 3 5% 0 0% Very 0 0% 2 4% 48 87% Very Male / Female Male 18 33% Female 33 60% 4 7% Male Female Responses by Age Group Under 16 2 4% 16-24 2 4% 24-45 5 9% 45-60 9 16% 61-75 28 51% Over 75 7 13% 2 4% Under 16 16-24 24-45 45-60 61-75 Over 75 December 2012 Page 7