Frequently Asked Questions (FAQs) on Credit Cards 1. Which HSBC Credit Cards can I apply for? HSBC Credit Cards have been designed to complement your lifestyle. We currently offer credit cards which extend a host of offers ranging from travel privileges to dining, shopping and more. Please visit the credit cards section on our website www.hsbc.co.in for details on the various credit cards we offer, product features, benefits and the eligibility criteria. 2. What documentation do I need to provide when applying for an HSBC Credit Card? Self-attested recent passport size photograph of the applicant Self-attested copy of a valid photo identity document (please refer to the list below for details) Self-attested copy of your residence address proof (please refer to the list below for details) Self-attested copy of the latest salary slip or income tax returns or Form 16 Please note that the original documents need to be originally sighted and verified by a bank official. KYC Documents Proof of Identity (any one) Passport Election/Voter s ID Permanent driving licence Permanent Account Number (PAN) card Aadhaar card National Rural Employment Guarantee Act (NREGA) job card Proof of Address (any one) Passport Election/Voter s ID Permanent driving licence Society outgoing bill (only from registered societies) Electricity/Water/Telephone bill Gas bill (pipeline connection only) Property tax bill Domicile certificate with address issued by Municipal Corporation Registered rent/lease agreement (registered with state government or similar registration authority) Government employee ID card Defence ID card Aadhaar card National Rural Employment Guarantee Act (NREGA) job card If the address on the document submitted as Proof of Identity (PI) by you is the same as that declared by you in the Account Opeing Form (AOF)/Card Application Form (CAF), the document may be accepted as a valid proof of both identity and address. If the address indicated on the document submitted for PI differs from the address mentioned in the AOF/CAF, a separate Proof of Address is required. 3. How do I apply for an HSBC Credit Card? To apply for an HSBC Credit Card you can: Visit the credit card section on our website www.hsbc.co.in/personal/credit-cards. Simply click the Apply Now icon to initiate your application or Call our HSBC PhoneBanking numbers and we will arrange for a representative to visit you or Visit the nearest HSBC branch in India 4. I have applied for an HSBC Credit Card, how can I check on the status of this? You will receive timely alerts on the credit card application status by way of an SMS on the mobile number stated on your application form. Alternatively, you may also check the status of your application by calling our PhoneBanking number in your city. 5. How long does it take to receive an HSBC Credit Card? Once we have received your application form complete in all respects along with all the required documents, your application will be processed within two weeks. You will receive your new credit card in 7 working days, once your application is approved. The Bank will send you timely alerts on the credit card application status by way of an SMS on the mobile number stated on your application form. 6. How can I check the status of my credit card consignment? Once your credit card is dispatched, you will receive the dispatch details by way of an SMS on your mobile number registered with us. You can track the status of the shipment using the Airway Bill on the courier s website. BLUE DART - Bluedart.com DHL - Dhl.com If you need any further assistance, please call our PhoneBanking number.
7. I have not received my card statement? Your credit card statement is couriered to your mailing address and the Airway Bill number (courier reference # ) would have been sent by way of an SMS. The Bank also sends out statements by e-mail to your personal e-mail address registered on the Bank s record. Customers who have self-registered for Internet Banking service, can view and download their credit card statement online; just visit the Internet Banking section on our website www.hsbc.co.in. In case you need any further assistance, please call our PhoneBanking service. 8. How do I register for e-statements? Step 1: Log onto HSBC s Internet Banking. Step 2: Set up a one-time request by clicking on the Request e-statements/e-advice option in the Main Menu. Step 3: We will send you a secure mail and an SMS alert informing you when your e-statement is ready. Please note that the statements will be held on your HSBC Internet Banking account for 11 months for cards and 15 months for bank accounts. You may download these statements onto your computer, if you want to store them for a longer period. 9. Can I use my HSBC Credit Card as soon as I receive it? All Chip cards are sent in a deactivated state and need to be activated. If a card has been sent to you in a deactivated state, the same will be indicated by a sticker on the card sent to you. You may activate the card in any of the following ways: Use your ATM PIN to activate the card on an HSBC ATM Perform a PIN based transaction Call HSBC India PhoneBanking 10. How can I change my PIN? You can change your PIN at an HSBC ATM in India and Overseas. 11. What fees and charges are linked to the credit card? HSBC offers various credit cards to suit your needs. The fees and charges for each credit card may differ. You can visit www.hsbc.co.in/personal/credit-cards to view the fees and charges for the various credit cards we offer. 12. How many additional cards can I request for on my credit card? You can apply for upto 3 additional (add-on) cards in addition to the primary card. The add-on cards can be issued to immediate family members. The credit limit assigned to the primary card is shared between the primary and the add-on Cardholders and the primary Cardholder is responsible for the payment of outstanding against these cards. 13. How can I apply for additional card(s)? You can fill the add-on card request form (available on our website www.hsbc.co.in under applications) and submit it across the counter at an HSBC branch along with mandatory documents listed in the application. Please carry your original documentation for validation by the Branch Officer. 14. Is there a rewards programme linked to my credit card? HSBC offers various credit cards to suit your needs. The rewards programme for each credit card may differ. You can visit www.hsbc.co.in/credit cards/rewards to view the ongoing rewards programme for the various credit cards we offer. 15. How long are my reward points valid? Classic and Gold Reward point expiry will follow a rolling expiry system with a reward point validity period of 2 years, reward points earned during the 1st year of card membership, if not redeemed, will expire at the end of the 2nd year of card membership, reward points earned during the 2nd year of card membership, if not redeemed, will expire at the end of the 3rd year and so on. The 1st year of card membership begins from the date of credit card issuance. For instance, for a credit card issued on 10 March 2011, the reward points earned from 10 March 2011 to 10 March 2012, if unredeemed will expire on 31 March 2013. Platinum, Premier and Signature Reward point expiry will follow a rolling expiry system with a reward points validity period of 3 years, reward points earned during the 1st year of card membership, if not redeemed, will expire at the end of the 3rd year of card membership, reward points earned during the 2nd year of card membership, if not redeemed, will expire at the end of the 4th year and so on. The 1st year of card membership begins from the date of credit card issuance. For instance, for a credit card issued on 10 March 2011, the reward points earned from 10 March 2011 to 10 March 2012, if unredeemed will expire on 31 March 2014. 16. How do I redeem my reward points? You can redeem these points for a range of redemption options including garments, home appliances, cosmetics, gift vouchers, airline miles and donation to charities. Please visit the credit cards - rewards programme section on our website to view all the redemption options. To redeem your reward points, use any of the below options: You can access the online credit card rewards catalogue on www.hsbc.co.in. Please note, you need to have registered for
Internet Banking ID to be able to redeem your points online You can download the rewards redemption form from our website www.hsbc.co.in and mail it to HSBC Card Products Division, Post Bag No. 5080, Chennai - 600 028 You can call our PhoneBanking number and request a redemption on the IVR or by speaking with a PhoneBanking Officer 17. Where can I see the offers available on my HSBC Credit Card? You can visit the special offers and discounts section within the credit card section on our website www.hsbc.co.in to view the current offers on your credit card. 18. What is the CVV number? The CVV Number (Card Verification Value) on your credit card or debit card is a 3-digit number on Visa and MasterCard credit and debit cards. The CVV should not be disclosed to any person other than the Cardholder. Your CVV number can be located by looking on your credit or debit card, as illustrated in the image below: 19. What is the interest free credit period on the HSBC Credit Card? Interest free credit period is provided upto 52 days. Please note that the interest free credit period is not valid, if any balance of the previous month s bill is outstanding or in the event of making part/minimum outstanding payment. 20. How are finance and late charges calculated? You can refer to the most important terms and conditions sent along with your credit card to view the charges applicable and the calculation for the same for your credit card. Alternatively, you can visit the credit card section on our website www.hsbc.co.in for the said details. 21. Will I be charged anything extra if I use my card overseas? Your cards are internationally valid cards and there is no extra charge for usage at the Point of Sale. You will be charged a transaction fee for cash withdrawal of `100 at overseas ATMs. 22. How can I make payments on my credit card account? Here are some easy ways to pay your HSBC Credit Card bill: National Electronic Funds Transfer (NEFT) Make a payment towards your HSBC Credit Card account via National Electronic Fund Transfer (NEFT), mentioning the complete 16-digit HSBC Credit Card number. The IFSC code for HSBC is HSBC0400002 Drop-boxes Drop your draft/cheque at your nearest Skypak or MINC drop-boxes Visit: www.hsbc.co.in/1/2/miscellaneous/dropbox for an exhaustive list of the Skypak and MINC drop-boxes Mail cheque/draft Mail your cheque/draft to your nearest HSBC branch. Log onto www.hsbc.co.in to view a list of our branches Standing Instructions (Option available for HSBC bank accountholders only) Issue standing instructions to debit your HSBC Savings/Current account Internet Banking (Option available for HSBC bank accountholders only) Pay online by logging onto HSBC Personal Internet Banking Over the counter Pay by cash or cheque at any HSBC branch in India. A Cash Payment Charge of `100, or any other sum as may be decided from time to time, will be levied for HSBC Credit Card bill payments made in cash at HSBC branches and drop-boxes PhoneBanking (Option available for HSBC bank accountholders only) Make a PIN verified call and make your payment over the phone Through ATMs Deposit cash or cheque at any HSBC ATM in India. You could also make an ATM funds transfer Electronic Clearing System (ECS) (Option available in select cities only) Authorise HSBC to debit an account that you hold with any other bank You can call our PhoneBanking Officers for more details on any of the above payment channels. You can also visit our website www.hsbc.co.in 23. What is the minimum monthly repayment on my HSBC Credit Card? Your monthly payment should cover at least the minimum amount due. Minimum Payment Due (MPD) is the sum of 5% of the total payment due and the greater of the past due amount and overlimit amount (if any). For e.g. i.e. MPD = 5% of total payment due + greater of (past due; overlimit amount) + Equated Monthly Instalment* (EMI) amounts due (if any).
24. How long does it take for a cheque payment to clear on my credit card? Your cheque payment deposited will take 3 working days to reflect in your card account. 25. What do I do if I have lost my HSBC Credit Card? In the event that you lose your credit card, please: Report the loss to HSBC PhoneBanking or to the Visa Global Emergency Assistance Helplines immediately Request replacement at HSBC PhoneBanking/Branch/Internet Banking File a police report for the lost/stolen HSBC Credit Card Please confirm the loss in writing to, The Manager, Credit Cards, Post Box No. 5080, Chennai - 600 028 If you recover your HSBC Credit Card after you have reported its loss, please do not attempt to use it. Instead, please destroy the HSBC Credit Card by cutting it into several pieces and report the same to HSBC. 26. How do I register for Internet Banking? Registering for HSBC s Internet Banking service is a simple one-time activity. Self-register with any one of the combinations below: Your 10-digit Personal Banking Number (PBN), and your 6-digit PhoneBanking PIN; or Your credit card number and credit card ATM PIN; or Your ATM card number and ATM PIN; or Your debit card number and debit card PIN. Please note, you should have activated your ATM/debit card by using it at an HSBC ATM at least once 27. How do I set up a direct debit to pay my credit card account? You will need to visit the nearest HSBC bank branch to set up a direct pay instruction from your HSBC account. 28. What do I do if my HSBC Credit Card is damaged? Please call HSBC PhoneBanking number or send a secured message (by logging onto Internet Banking) to replace the credit card. 29. Will I automatically receive a new HSBC Credit Card, if my existing credit card is about to expire? Yes, you will receive a new HSBC Credit Card 2-3 weeks prior to expiry of the credit card. 30. How can I decrease my credit limit? You can call HSBC PhoneBanking or send a secured message (by logging onto Internet Banking) to request for a decrease in limit on your credit card. This is subject to the minimum limits set by HSBC on your credit card. 31. How can I increase my credit limit? You can apply for an increase in credit limit by filling up the Credit Limit Enhancement Form available under the Application Forms section of our website www.hsbc.co.in. You are also requested to submit necessary documents with the credit limit enhancement form. In such case, HSBC request you for financial documents and may at its sole discretion, increase the credit limit post necessary credit checks. 32. Can I use my HSBC Credit Card at an ATM to withdraw cash? You will be able to withdraw cash at an ATM, provided the withdrawal amount is within your cash withdrawal limit. Cash withdrawal limit is communicated to you at the time of delivery of the card and is also indicated in your monthly card statement. You can visit www.hsbc.co.in/creditcards/service guide tariff sheets to view the fees and charges for cash withdrawal on your card. 33. How can I close my HSBC Credit Card account? You can exercise any of the following options to initiate closure of your HSBC Credit Card: Login to HSBC Internet Banking with your user ID and password and submit your request You can also call HSBC PhoneBanking and register a card closure request Alternatively, can submit a written request at any HSBC branch Please remember to cut your card into pieces across the Chip and magnetic stripe, post-submission of your closure request. 34. How do I query a transaction on my credit card statement? You can exercise any of the following options for transaction query on your HSBC Credit Card: Login to HSBC Internet Banking with your user ID and password and submit your request by sending us a secured e-mail You can also call HSBC PhoneBanking 35. What should I do if I suspect, there has been fraudulent activity on my credit card? In the event, you suspect fraudulent activity on your card, please immediately: Notify the Bank. Please call our PhoneBanking numbers Block the card Request for a replacement Please e-mail the completed customer dispute form (please refer to our website www.hsbc.co.in under application forms) and the relevant documents to info@hsbc.co.in/fax to HSBC at 022-67444728/mail the documents to Charge Back Section, Credit Card
Division, Post Box No. 5080, Chennai - 600 028. Please refer www.hsbc.co.in/creditcards/service guide and most important terms and conditions to view the claims process for the relevant card. 36. How do I change my personal details? You may update your contact number/e-mail ID by logging onto HSBC Internet Banking or by calling our PhoneBanking numbers. 37. How do I make an HSBC Credit Card insurance claim? Please contact the toll free number of ICICI Lombard, to register the claim visit Icicilombard.com You are also required to file a police report for the lost/stolen HSBC Credit Card and send a copy of the acknowledged police report directly to ICICI Lombard General Insurance Company Ltd. to enable them to process the insurance claim. The following documents are required to file the claim with ICICI Lombard General Insurance Company Ltd. Counterfeit Claim form duly filled and signed by customer/by bank (on behalf of the customer) Card copy Recent 3 months card statement Copy of dispute letter given by customer to bank - verified by bank Copy of incident report by bank Complete passport copy (all 36 pages) - Attested by gazetted officer/verified by bank - If fraud happened in international location Copy of sales slips for the fraud transactions - If fraud happened in India If claim amount >1 lakh, Anti Money Laundering (AML) Documents - Notarised/Attested by gazetted officer (PAN Card copy, Address proof, 2 passport colour photos of claimant)* NEFT mandate form duly filled in by the claimant and verified by bank - original (for direct fund transfer)* Cancelled cheque - original (for direct fund transfer)* Lost Card Liability Claim form duly filled and signed by customer/by bank (on behalf of the customer) Copy of FIR at loss location - Attested by gazetted officer/verified by bank Recent 3 months card statement Copy of dispute letter given by customer to bank - verified by bank Copy of incident report given by bank Complete passport copy - Attested by gazetted officer/verified by bank If claim amount >1 lakh, Anti Money Laundering Documents - Notarised/Attested by Gazetted Officer (PAN Card copy, Address proof, 2 passport colour photos of claimant)* NEFT mandate form duly filled in by the claimant and verified by bank - original (for direct fund transfer)* Cancelled cheque - original (for direct fund transfer)* Online Fraud Protection Claim form duly filled and signed by customer/by bank (on behalf of the customer) Card copy Recent 3 months card statement FIR Report - Notarised/attested by a gazetted officer Copy of dispute letter given by customer to bank - verified by bank Incident report given by bank Complete passport copy - attested by gazetted officer/verified by bank - If fraud happened in international location If claim amount >1 lakh, Anti Money Laundering documents - Notarised/Attested by gazetted officer (PAN Card copy, Address proof, 2 passport colour photos of claimant)* NEFT mandate form duly filled in by the claimant and verified by bank - original (for direct fund transfer)* Cancelled cheque - original (for direct fund transfer)* Purchase Protection Claim form duly filled and signed by customer Card copy Copy of FIR - Attested by gazetted officer/verified by bank Card Statement showing purchase details of the item lost Incident letter by the customer Proof of purchase bill: Original If claim amount >1 lakh, Anti Money Laundering documents - Attested by gazetted officer (PAN Card copy, Address proof, 2 passport colour photos of claimant)* NEFT mandate form duly filled in by the claimant and verified by bank - original (for direct fund transfer)* Cancelled cheque - original (for direct fund transfer)* *Documents need not to be provided when the claim amount is being paid to bank.
38. I can t remember my ATM PIN, what should I do? You can request for a new PIN in any of the following ways: Call our PhoneBanking numbers Send a secured message after logging into Internet Banking Visit the branch to place the request The ATM PIN will be dispatched to your mailing address within 7 working days of placing the request. 39. I can t remember my PhoneBanking PIN, what should I do? You can re-generate the PhoneBanking PIN by calling our HSBC PhoneBanking number. Please keep your ATM PIN handy to generate the new telephone PIN. Follow the IVR to generate the new telephone PIN yourself. You can alternatively speak to our service advisors who will be eager to assist you with the telephone PIN. 40. How can I stop a recurrent credit card transaction? The recurring debit may originate from a debit mandate that you may have given to a merchant establishment. Please approach the same merchant to cancel the recurring debit instruction. 41. What is Balance transfer on EMI? Balance transfer on EMI is a feature that allows you to transfer the outstanding balance from your other credit cards to your HSBC Credit Card and repay in easy monthly instalments. 42. How does Balance transfer on EMI benefit me? This feature allows you to transfer other bank credit card outstanding dues for repayment at lower interest rates, hence, saving your interest costs that may have been applicable on the other card, in case of part payment. 43. How do I know if I am eligible and whom do I contact for such a facility? You may call up our PhoneBanking services for checking your eligibility. 44. What is the minimum amount that can be transferred from any other bank card? The minimum amount that can be transferred from any other bank credit card account to the Cardholder s HSBC Credit Card is `3,000. 45. What is the maximum amount that can be transferred from any other bank card? The maximum amount that can be transferred from other bank credit cards to the Cardholder s HSBC Credit Card is upto 90% of the credit limit on the Cardholder s HSBC Credit Card subject to available balance as on the date of approval of the Cardholder s application. If the amount to be transferred to the HSBC Credit Card exceeds 90% of the credit limit on the date of acceptance by HSBC, HSBC will not be able to process the request and the same will be intimated to you. HSBC will transfer the amount by way of a demand draft sent to your mailing address or directly to the other bank through electronic transfer. 46. What is the tenure for which I can avail such a facility? You have the option of various tenures viz. 6 months, 12 months, 18 months and 24 months. 47. Can I transfer balance from more than one credit cards? The Cardholder can transfer outstanding balance from one or more select other bank credit cards under the same or different balance transfer options, within his credit limit. However, the customer cannot transfer such balance from his/her other HSBC Credit Card. 48. What is the rate of interest that I will be charged? The interest rate chargeable depends on the type of card you hold and the plan you choose. The interest rates ranging from 15% p.a. to 19.8% p.a. There is also a one time processing fee ranging from 1% to 2%. For more details you can call HSBC PhoneBanking number or visit www.hsbc.co.in 49. How will my credit card limit be affected? Balance transfer transaction will block the available credit limit on the Cardholder s credit card upto the amount of balance transfer-on-emi availed including applicable charges and Service Tax. 50. What happens when I have applied for multiple balance transfers across various options? In the event, a Cardholder transfers different amounts under different balance transfer options, the repayment will be allocated to the balance transfers in decreasing order of the interest rates i.e. the repayment will be apportioned first to the highest interest balance transfer for the Cardholder. In case a Cardholder has availed of two or more separate balance transfers of the same tenure, the repayment will be allocated in the same sequence that the balance transfers have been applied for. 51. Do I have the option to pre close such facility? Pre-payment charges on foreclosure of Balance transfer facility will not apply.
52. What if I close my card account while the EMI is being serviced? If the Cardholder closes his card before all applicable EMIs are posted to the card account, the outstanding Balance transfer-on-emi amount will be debited to the card account as one consolidated amount which will be due for payment. 53. What is Cash-on-EMI? The Cash-on-EMI facility allows the Cardholder to avail the cash advance facility on his/her HSBC Credit Card and repay the same in Equated Monthly Instalments (EMIs). 54. How does it benefit me? This facility allows you to avail a cash advance facility without any documentation and also save your interest costs. 55. How do I know if I am eligible and whom do I contact for such a facility? You may call up our PhoneBanking services for checking your eligibility. 56. What is the minimum amount that can be availed under this facility? The minimum amount eligible for the Cash-on-EMI facility will be `5,000 subject to eligibility. 57. What is the maximum amount that can be availed from any other bank card? The maximum amount that can be offered is upto 90% of the credit limit on the Cardholder s HSBC Credit Card subject to available balance as on the date of approval of the Cardholder s application. If the outstanding balance on the HSBC Credit Card exceeds 90% of the credit limit on the date of acceptance by HSBC, HSBC will not be able to process the request and the same will be intimated to the customer. 58. What is the tenure for which I can avail such a loan? You have the option of various tenures viz. 6 months, 12 months, 18 months and 24 months. 59. What is the rate of interest that I will be charged? The interest rate chargeable ranges from 15% p.a. to 21% p.a. There is also a one time processing fee ranging from 2% to 3% applicable on the amount of Cash-on-EMI. For more details, you can visit www.hsbc.co.in or call HSBC PhoneBanking number. 60. How will my credit card limit be affected? The credit limit on the card account will be reduced to the extent of the principal amount of the Cash-on-EMI availed including applicable charges and Service Tax. The limit will be released as and when EMIs are billed and paid for in the subsequent months. 61. What if I close my card account while the EMI is being serviced? If the Cardholder closes his card before all applicable EMIs are posted to the card account, the outstanding Cash-on-EMI amount will be debited to the card account as one consolidated amount which will be due for payment. 62. Do I have the option to pre close such facility? Yes, you have an option to pre close such facility. A prepayment charge will apply at the rate of 3% on the outstanding amount of the loan, subject to a minimum of `250. 63. What is Loan On Phone? Loan On Phone (LOP) is a facility by which the Cardholder can make purchases on the HSBC Credit Card and then convert the purchase amount into instalments. The Cardholder can make the purchase at any merchant establishment and post purchase, get the transaction converted into an LOP within 15 calendar days of the purchase transaction. 64. How does it benefit me? This facility allows you to avail your recent purchase transaction into Equated Monthly Instalments (EMIs). 65. How do I know if I am eligible and whom do I contact for such a facility? You may call up our PhoneBanking services for checking your eligibility. 66. What is the minimum amount that can be availed under this facility? The value of the transaction should be greater than `2,000 to be eligible for conversion to a Loan On Phone. Other debit transactions like cash withdrawals and card fees will not be eligible for this facility. 67. What is the tenure for which I can avail such a loan? You have the option of various tenures viz. 6 months, 12 months, 18 months and 24 months. 68. What is the rate of interest that I will be charged? The interest rate chargeable depends on the type of card you hold and the plan. The interest rates range from 18% p.a. to
23.88% p.a. In addition, there is a one time processing fees ranging from 2% to 5% applicable. For more details please contact HSBC PhoneBanking numbers. 69. What if I close my card account while the EMI is being serviced? If the Cardholder closes his card before all applicable EMIs which are posted to the card account, the outstanding Loan On Phone amount will be debited to the card account as one consolidated amount. 70. Do I have the option to pre close such a facility? Yes, you can certainly pre close Loan On Phone facility. Prepayment charges on foreclosure will apply at the rate of 3% on the outstanding amount of the loan, subject to a minimum of `250. 71. What is balance conversion? In balance conversion, the Cardholder can convert the retail outstanding balance on HSBC Credit Card, due to HSBC, either billed or unbilled by request, into EMIs. 72. How does it benefit me? This facility allows you to convert your outstanding balance into Equated Monthly Instalments (EMIs). 73. How do I know if I am eligible and whom do I contact for such a facility? You may call up our PhoneBanking services for checking your eligibility. 74. What is the minimum amount that can be availed under this facility? Minimum amount that you may convert into EMI should be greater than `5,000. 75. What is the tenure for which I can avail such a loan? You have the option of various tenures viz. 3 months, 6 months and 12 months. 76. What is the rate of interest that I will be charged? The interest rate chargeable are as follows: 3 months - 0% interest and 3% processing fees. 6 months - 0% interest and 5% processing fees. 12 months - 15% interest and 2% processing fees. 77. What is Instant EMI? Instant EMI facility by which the Cardholder can convert his/her purchases into Equated Monthly Instalments at the Point of Sale, while purchasing a product at select merchant outlets. 78. How does it benefit me? This facility allows you to pay in Equated Monthly Instalment (EMI) for your purchase at the Point of Sale only at select merchant outlets. 79. What is the minimum amount that can be availed under this facility? The minimum amount that you may convert into EMI should be greater than `2,000. 80. What is the tenure for which I can avail such a loan? You have the option of various tenures viz. 3 months, 6 months,12 months and 18 months. The tenure options may vary across different merchants, which will be communicated to you at the time of purchase. 81. What is the processing fee that I will be charged? The processing fee, if charged, may vary depending on the merchants. The same will be clearly communicated at the time of the transaction. 82. What if I close my card account while the EMI is being serviced? If the Cardholder closes his card before all applicable EMIs which are posted to the card account, the outstanding amount will be debited to the card account as one consolidated amount. The Cardholder will have to ensure that the outstanding is paid in full to ensure complete closure of the card. 83. Do I have the option to pre close such a facility? Yes, the Prepayment charges on foreclosure will apply at the rate of 3% on the outstanding amount of the loan, subject to a minimum of `250. CC_FAQ_04/15 Issued by The Hongkong and Shanghai Banking Corporation Limited, India. Incorporated in Hong Kong SAR with limited liability.