Cut out the card below and keep it handy in case you need to reach us. BMO MASTERCARD CONTACT INFORMATION Questions 1-866-991-4769 Lost or Stolen Cards/ Emergency Card Services 1-800-361-3361 514-877-0330 (collect) TTY (for the deaf and hard of hearing) 1-866-859-2089 Check your account online bmo.com/mastercard MasterCard Assistance Centre 1-800-247-4623 (within Canada/U.S.) 314-275-6690 (outside Canada/U.S.) For reward redemption and travel bookings 1-866-991-2835/416-207-5266 bmorewards.com Write to us BMO MasterCard P.O. Box 187, Station F Toronto, ON M4Y 2L5 benefits guide TM BMO Rewards World EliteTM * * MasterCard Experience true travel freedom. 33469400/10045646 (09/12)
Welcome Your new BMO Rewards World Elite MasterCard is your passport to a world of rewards and true travel freedom. Your points can take you around the world to enjoy unforgettable experiences, exotic locales, spectacular resorts, exceptional service, and more. Special bonus Receive 15,000 bonus points the first time you use your card 1. Points never expire as long as you have your BMO Rewards World Elite MasterCard account 2. Redeem them any time at bmorewards.com or call the dedicated BMO Rewards Centre at 1-866-991-2835 or 416-207-5266. Contact us: Visit us at bmo.com/mastercard Questions 1-866-991-4769 Lost or Stolen/Emergency Card Services 1-800-361-3361 / 514-877-0330 (collect) TTY (for the deaf and hard of hearing) 1-866-859-2089 Make the most of your rewards Your BMO Rewards World Elite MasterCard grants you exclusive membership in the BMO Rewards Program. You ll earn 1 BMO Rewards point for every $1 in card purchases 3. To redeem your points, browse the online collection of rewards from unique travel experiences to luxurious gifts and merchandise and reward yourself in style. Register today! To view travel offers and start redeeming rewards, you first need to register your collector number (found at the back of your card) at bmorewards.com. Priority Pass To enjoy access to more than 600 VIP airport lounges worldwide, register for your free Priority Pass TM membership card. Plus receive four complimentary lounge visits each year (over $200 USD value). You can use these complimentary visits for accompanying guests at no additional charge. Simply visit prioritypass.com/bmoworldelite and enter the invitation code provided on the back of this guide.
Your card at a glance Earn 1 point for every $1 you spend 3 on your BMO Rewards World Elite MasterCard Travel Enjoy exclusive access to dream travel flights, hotels, cruises, vacation packages free of restrictions. Travel credits cover ALL flight charges, including taxes. Shop Redeem rewards for a selection of merchandise and gift cards from premium brands. Experience Indulge in unique experiences, excursions and exclusive events from luxury spa weekends to Napa Valley wine-anddine tours. Contribute Added value Travel protection Concierge services Priority Pass Car rental savings Invest in the future by redeeming points into a BMO investment account or making a charitable donation. Travel worry-free with unlimited-trips-peryear coverage for journeys up to 21 days (up to $2 million in eligible medical expenses) 4. For more details, please see your BMO Rewards World Elite Total Travel and Medical Protection Insurance certificate. Need theatre ticket information? Restaurant reservations? Enjoy free 24-hour access to our experienced concierge staff. For more information, call 1-800-741-6758. Choose from more than 600 VIP airport lounges worldwide and wait for your flight in comfort 5. Double BMO Reward 6 points and up to 25% off rentals 7 at National Car Rental and Alamo Rent-a-Car locations worldwide. Additional OPTIONS 8 You can add any of following features to your BMO MasterCard: Travel and Medical Protection 9 If you are going on an extended trip, consider enhancing the 21 day coverage included with your card with optional coverage that protects you and your family for trips up to 31 days. Also, if you re over 65, we have Total Travel and Medical Protection plans available for you. To discuss these protection options, call 1-866-991-4769. BMO Roadside Assistance Take worry-free road-trips anywhere in Canada or mainland U.S. With this roadside service provided by Dominion Automobile Association (DAA), you re one phone call away from towing, jump-starts, lockout assistance or whatever emergency service you may need. BMO MasterCard Balance Insurance 10 Helps protect you and your family in case of unexpected events by insuring the balance on your BMO MasterCard. The premium for BMO MasterCard Balance Insurance is 94 cents for each $100 of your statement balance, plus applicable taxes. For full details about Optional Features, visit My BMO Credit Card at bmo.com/mastercard or call us at 1 866 991 4769. For more information on rewards, booking travel and redeeming points, visit bmorewards.com.
Included Benefits Your BMO MasterCard comes loaded with these valuable features: Convenient bill payment Payment option use the following 3 options to transfer funds from your BMO bank account: BMO ATM BMO Online & Telephone Banking: Call 1-800-363-9992 or visit bmo.com to register Time frame Payment posted immediately Mail Allow two to Pre-authorized debit: automatic five business monthly payments from your BMO days for account or an account at any financial payment institution in Canada. Call receipt 1 866 991-4769 for more information. In person: at any BMO Bank of Montreal branch or financial institution in Canada displaying the MasterCard logo. Security and protection Worldwide support If you have an emergency virtually anywhere in the world, you can contact the MasterCard Assistance Centre 24 hours a day: 1-800-247-4623 (within Canada and the U.S.) 314-275-6690 (outside North America, call collect) Attached to the back of your brochure is a wallet-sized card that includes all contact information. Chip technology Every BMO Bank of Montreal credit and debit card is embedded with a microchip that requires a PIN for transaction verification, which offers added protection against unauthorized use of your card. Visit bmo.com/chip for more details. MasterCard SecureCode * MasterCard SecureCode TM * offers you a more secure Internet shopping experience when you use your BMO MasterCard card online. Register for your personal MasterCard SecureCode today at bmo.com/ securecode.
SecureKey Concierge Service The Government of Canada, BMO and SecureKey Technologies have teamed up to provide an easier way to access online government services. To access this convenient new authentication process, simply look for the SecureKey Concierge sign-in option on participating government services websites. For more information call 1-866-991-4769. Extended Warranty 11 Save the cost of buying optional extended warranty insurance on your next purchase by paying with your BMO credit card. This coverage doubles the original manufacturer s warranty period up to a maximum of one additional year. Purchase Protection 11 Get added protection items bought with your card are automatically insured against theft or damage for 90 days from date of purchase. For full details on Extended Warranty and Purchase Protection, please refer to the insurance certificate you received with your card. Identity Theft Recovery Should you become a victim of identity theft, call IDefence toll-free at 1-866-323-7187, available around the clock. Specialists will help you find the fastest and most efficient way to correct your financial information and restore your personal reputation. Zero Dollar Liability In most cases, you will not be liable for unauthorized purchases made in person, over the phone or online 12. Please refer to your BMO MasterCard cardholder agreement for more information. Added value MasterCard PayPass * Your BMO MasterCard lets you make purchases at PayPass terminals without having to swipe your card. Simply Tap your card with PayPass on the terminal and away you Go. For more information, visit bmo.com/paypass. For additional convenience, order a Mobile PayPass Tag, which sticks to the back of your mobile device. Register to receive email transaction notifications on all of your Tap & Go * purchases. For more details, visit bmo.com/mobiletag. BMO Pay-as-you-go RoadAssist BMO pay-as-you-go RoadAssist is a Dominion Automobile Association (DAA) roadside service available 24/7 on almost all roads in Canada and the U.S. All charges are conveniently billed to your BMO MasterCard. To learn more about this service, visit bmo.com/roadassist or call 1-866-731-4998.
COMPLAINT RESOLUTION We hope you ll never have a complaint about your BMO Rewards World Elite MasterCard or its features, but if you do, we encourage you to contact us so that we can work together to find a solution. Here are the four steps you can follow: Step 1 Talk to a MasterCard Contact Centre representative. If your complaint is not resolved, please involve the supervisor. Call: 1-866-991-4769 TTY: 1-866-859-2089 or write to: Senior Manager, Customer Contact Centre BMO Bank of Montreal - Customer Contact Centre P.O. Box 3400, RPO Streetsville Mississauga, ON L5M 0S9 Fax: 1-877-887-9991 (English) Fax: 1-877-227-6428 (Francais) Step 2 If your complaint is unresolved after following Step 1, you may contact: Vice President, Customer Contact Centre BMO Bank of Montreal - Customer Contact Centre P.O. Box 3400, RPO Streetsville Mississauga, ON L5M 0S9 Call: 1-800-372-5111 Fax: 1-866-868-1827 Step 3 If your complaint is still unresolved after following Step 1 and 2, you may escalate to BMO Financial Group s Ombudsman for further review of your complaint. BMO Financial Group Ombudsman BMO Financial Group 55 Bloor Street West, 8th Floor Toronto, Ontario M4W 3N5 Call: 1-800-371-2541 Fax: 1-800-766-8029 Email: bmo.ombudsman@bmo.com Step 4 If your complaint has been reviewed by BMO s Ombudsman and you are not satisfied with the recommendation on your complaint, you have 180 days after receiving this recommendation to contact the Ombudsman for Banking Services and Investments (OBSI). Ombudsman for Banking Services and Investments 401 Bay Street, Suite 1505 P.O. Box 5 Toronto, ON M5H 2Y4 Call: 1-888-451-4519 Fax: 1-888-422-2865 Email: ombudsman@obsi.ca www.obsi.ca Financial Consumer Agency of Canada The Financial Consumer Agency of Canada (FCAC) supervises federally regulated financial institutions to ensure they comply with federal consumer protection laws. For example, financial institutions are required to provide consumers with information about complaint handling procedures, fees and interest rates. If you have a complaint about a potential violation of a consumer protection law, you may contact the FCAC in writing at: Financial Consumer Agency of Canada 6th Floor, Enterprise Building 427 Laurier Avenue West, Ottawa, Ontario K1R 1B9 Call: 1-866-461-FCAC (3222) English 1-866-461-ACFC (2232) Francais Fax: 1-866-814-2224 www.fcac-acfc.gc.ca
THINGS YOU SHOULD KNOW Credit card fees, interest rates, and other prices are subject to change. See your branch or visit bmo.com/mastercard for current rates. Annual Billing Fees for BMO World Elite MasterCard credit cards and optional features (for example, BMO World Elite 31 Day Medical Protection) are always billed to your account within the first 2 monthly statements after opening your account or when you add an optional feature to your account, and then annually on the first billing following your credit card s anniversary date. Bonus Points Bonus points may be offered on your credit card, which will be applied to your account when you make your first purchase with your credit card. If you cancel your credit card within 30 days and your annual fee is refunded, the bonus will be cancelled. Adding an Optional Feature If you add an optional feature to your BMO World Elite MasterCard (for example, BMO World Elite 31 Day Medical Protection), the annual fee for the feature will be pro-rated to your credit card s next anniversary date. This means that your account may initially be billed for part of the annual fee. This pro-rated amount will be billed on your next statement. At the anniversary date, the full annual fee will be billed for the coming year. Removing an Optional Feature If you remove an optional feature (for example, BMO World Elite 31 Day Medical Protection) within 10 days of the date the feature was added to your account, or within 30 days of the date of the statement that displayed the fee for the renewal of the feature, you will receive a full refund. After 10 days of the addition of an optional feature (or, after 30 days in the case of a renewal), the feature is considered prepaid for the balance of the year, and you will not receive a refund. Want to Know More? Call the BMO Rewards World Elite Customer Contact Centre at 1-866-991-4769. The information in this booklet is correct as of September 1, 2012. 1 BMO Rewards points that are awarded as a welcome bonus are only available to first time new BMO Rewards World Elite MasterCard cardholders and will not be awarded to current or former BMO Rewards World Elite MasterCard cardholders who reinstate a closed account or subsequently open a new account. If a cardholder cancels their BMO Rewards World Elite MasterCard within 30 days of opening the account and the annual fee is refunded to the cardholder, the welcome bonus will also be cancelled. The BMO Rewards points which are awarded as a welcome bonus will be reflected on the first statement following the cardholder s first transaction on the BMO Rewards World Elite MasterCard. 2 Points will not expire as long as the BMO Rewards World Elite MasterCard account (hereafter referred to in this paragraph as the Account ) remains open and in good standing, except as described in the section of the terms and conditions of the BMO Rewards Program (hereafter referred to in this paragraph as the Program ), which deals with termination of the Program. Upon cancellation of the Account, a cardholder will have ninety (90) days in which to do either of the following: (i) redeem the points earned for one or more rewards; or (ii) reinstate the points by either reinstating the Account or opening a new BMO Rewards World Elite MasterCard account and linking the points account that was attached to the cancelled Account to the new account. After the ninety (90) day period, unless the points are reinstated, any points which remain in the points account will expire. The terms and conditions of the Program are sent to new cardholders; please refer to the terms and conditions for further details. 3 Subject to the terms and conditions of the BMO Rewards Program, BMO Rewards points are calculated based on purchases of goods or services charged to the BMO Rewards World Elite MasterCard account (hereafter referred to in this paragraph as the Account ), less any refunds or adjustments, rounded down to the nearest whole dollar. Cash advances (including but not limited to purchases of foreign currency or travellers cheques), interest charges, fees, payments, credit or debit adjustments and any amount other than purchases that may be charged to the Account, do not qualify for points. Bank of Montreal may establish other qualifying and non-qualifying transactions from time to time. 4 Subject to certain terms and conditions contained in the BMO Rewards World Elite Total Travel and Medical Protection Certificate of Insurance, which is sent to new cardholders; please refer to the certificate for further details. Inclusive medical coverage is only applicable to cardholders under the age of 65. BMO MasterCard insurance benefits provided by Allianz Global Risks US Insurance Company (Canadian Branch) and Chubb Insurance Company of Canada.
5 Benefits provided by Priority Pass Inc. Value of the Priority Pass membership is calculated as follows: standard membership (US$99) plus 4 free VIP lounge visits per membership year for you and any accompanying guest(s) (worth US$108). Plus, after the fourth visit, you can enjoy lounge access at a reduced membership fee of only $27USD per person, per visit for yourself and any accompanying guests. Value and benefits of the complementary Priority Pass membership are subject to change without notice. 6 Rewards points will be earned on car rentals at participating National Car Rental and Alamo Rent A Car locations worldwide, on a per-transaction basis. The number of Rewards points will be rounded down to the nearest whole number. Fractions of Rewards points will not be awarded. 7 Contract code 3717122 at National Car Rental and contract code 7014883 at Alamo Rent A Car must be included with the reservation in order to receive discounts. Discount applies to basic rate, which does not include governmentally-authorized or imposed surcharges, license recoupment/air tax recovery fees or optional items. Offer is subject to standard rental conditions. Blackout dates may apply. Not valid with any other discount or promotional rate. Subject to availability and good only at participating National Car Rental & Alamo Rent A Car locations. Subject to change without notice. 24-hour advance reservations required. 8 If you remove an optional feature from your account before the annual anniversary date, you may not receive a full refund. 9 Important details, including additional limitations and exclusions of coverage, are contained in the insurance certificate you receive when the feature is added to your account. BMO MasterCard Insurance benefits provided by Allianz Global Risks US Insurance Company (Canadian Branch) and Chubb Insurance Company of Canada. 10 Important details including limitations and exclusions of the BMO MasterCard Balance Insurance are contained in the certificate that will follow under separate cover after your enrolment. BMO MasterCard Balance Insurance benefits provided by BMO Life Insurance Company. 11 Purchase Protection and Extended Warranty Insurance benefits provided by Allianz Global Risks US Insurance Company (Canadian Branch). 12 If your card is used without your authorization, you will not be liable if: you did not knowingly contribute to the unauthorized use; you used reasonable care to keep your card safe from loss, theft or misuse; you kept your PIN confidential and separate from your card; you notify us by telephone within 24 hours if you learn of the loss, theft or misuse of your card, or if you know or suspect that someone else knows your PIN; there has not been more than one unauthorized use of your card in the last 12 months, and your account is in good standing. If you don t meet these criteria, you will be liable for all charges incurred in connection with the unauthorized use. / Trade-marks/registered trade-marks of Bank of Montreal. * / *Trade-marks/registered trade-marks of MasterCard International Incorporated. Priority Pass is a trade-mark of Priority Pass Inc. IDefence is a registered trademark of Davis + Henderson, Limited Partnership. Earn and save with National Car Rental and Alamo Rent A Car ** As a BMO Rewards TM World Elite TM * MasterCard * cardholder: Earn 2 BMO Reward points for every $1 you spend on all rentals. Save up to 25% on car rentals at locations worldwide. Please quote the applicable Contract ID code when making a reservation: National Car Rental - 3717122; Alamo Rent A Car - 7014883. 1.800.CAR.RENT nationalcar.ca alamo.ca 1.800.462.5266 TERMS AND CONDITIONS: Discount applies to base rate only, which does not include taxes, governmentallyauthorized or imposed surcharges, license recoupment/air tax recovery fees or optional items. Contract ID 3717122 at National Car Rental and Contract ID 7014883 at Alamo Rent A Car must be included at the time of reservation. Offer is subject to standard rental conditions. Blackout dates may apply. Not valid with any other discount or promotional rate. Subject to availability and good only at participating locations. Subject to change without notice. 24-hour advance reservations required. Discount varies by rental date, location and vehicle type. To register your Priority Pass membership, please visit prioritypass.com/bmoworldelite and enter the following invitation code: priority pass