Brochure More information from http://www.researchandmarkets.com/reports/358400/ U.S. Call Center Hardware and Software Markets Description: A push toward improved customer support services is driving the call center hardware and software markets impressive growth. This report from Frost & Sullivan analyzes market drivers and restraints for inbound and outbound call center systems, CTI software, and management information systems software. It also covers the most effective strategies of key market players, changes in the competitive structure, and corporate trends. And it provides profiles of top companies like Call Ware, Ericsson, and Comdial. Contents: Executive Summary Introduction to the U.S. Call Center Hardware and Software Market Summary of Major Findings Industry Challenges and Research Methodology Identification of Challenges Facing the U.S. Call Center Hardware and Software Market Time Frame Analysis of Industry Challenges Frost & Sullivans 12-Step Market Engineering Research Methodology Market Engineering Forecasting Methodology Glossary of Terms Market Engineering Measurement Analysis of the U.S. Call Center Hardware and Software Industry Market Overview and Definitions Presentation of Strategic Significance of Measurements Market Engineering Research for the U.S. Call Center Inbound Systems Market Strategic Analysis and Forecasts of the Total Market Strategic Analysis and Forecasts of the ACD Systems Market Strategic Analysis and Forecasts of the ACD Message Board Market Strategic Analysis and Forecasts of the Call Center IVR Systems Market Strategic Analysis and Forecasts of the Call Center Speech Recognition Systems Market Strategic Analysis and Forecasts of the Call Center Voice Mail/Messaging Systems Market Strategic Analysis and Forecasts of the Call Center Fax-on-Demand Systems Market Market Engineering Research for the U.S. Call Center Outbound Systems Market Market Engineering Research for the U.S. Call Center CTI and MIS Software Market Strategic Analysis and Forecasts of the Total Market Strategic Analysis and Forecasts of the Inbound Call Center CTI Software Market Strategic Analysis and Forecasts of the ACD Call Enhancement Software Market Strategic Analysis and Forecasts of the Workforce Management Software Market Strategic Analysis and Forecasts of the Sales Force Automation Software Market Market Engineering Research of the Call Center Hardware and Software Market by End User Strategic Analysis and Forecasts of the Banks and Financial Services Market Strategic Analysis and Forecasts of the Travel and Transportation Market Strategic Analysis and Forecasts of the Telecommunications Market Strategic Analysis and Forecasts of the Insurance Market Strategic Analysis and Forecasts of the Government and Education Market Strategic Analysis and Forecasts of the Healthcare Market Strategic Analysis and Forecasts of the Retail Market Strategic Analysis and Forecasts of the Other End-User Market
Market Engineering Strategy What Is Market Engineering Strategy? How to Improve the Market Engineering Strategy Development Process Market Engineering Strategic Recommendations Market Engineering Planning in the Call Center Hardware and Software Industry Integrating Market Engineering into the Business Planning Process Using Market Engineering to Address Industry Challenges, Market Trends, and Opportunities Implementation of Market Engineering Introduction and Summary How to Implement Market Engineering in a Company How to Make the Most of This Marketing Engineering Report Market Engineering Monitoring of the Call Center Hardware and Software Industry The Purpose of Market Engineering Monitoring How to Design a Successful Monitoring Program What Should Be Monitored in the Call Center Hardware and Software Industry Frost & Sullivans Strategic Recommendations for Further Research Profiles of Strategically Targeted Companies Aspect Telecommunications Corp. (408) 325-2200 Brooktrout Technology (781) 449-4100 Castelle Ibex Product Division (408) 496-0474 DAVOX Corp. (978) 952-0200 Genesys Telecommunications Laboratories, Inc. (415) 437-1100 InterVoice, Inc. (972) 454-8000 Lernout & Hauspie (781) 238-0960 Lucent Technologies (908) 582-3000 Melita International (770) 239-4000 Northern Telecom (Nortel) (905) 863-0000 Siebel Systems, Inc. (650) 295-5000 SYMON Communications, Inc. (281) 240-5555 TCS Management Group, Inc. (615) 221-6800 Voice Control Systems, Inc. (617) 494-0100 Database of Key Industry Participants Ordering: Order Online - http://www.researchandmarkets.com/reports/358400/ Order by Fax - using the form below Order by Post - print the order form below and send to Research and Markets, Guinness Centre, Taylors Lane, Dublin 8, Ireland.
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