Consumer FAQs. Comprehensive Credit Reporting January 2016

?? Consumer FAQs Comprehensive Credit Reporting January 2016

Contents Credit Report FAQs 01 1. Why is there new information in my report? 01 2. How can I tell which lenders are providing CCR information to Veda about me and which are not? 01 3. What sections of my credit report are affected by CCR? 02 4. Why are there multiple sections from the same lender? 04 5. What is the difference between a late payment and a default? 06 6. What is a grace period? 06 7. How is a late payment vs. a default displayed on my report? 06 8. What CCR data will mortgage brokers see about me when working with lenders on my behalf? 08 9. Why do I see a file access note some months but not others on my credit report? 09 10. Will CCR data affect the number of File/Other Access notes on my credit report? 09 11. What do the symbols/numbers mean on the Current Repayment Status table of my report? 10 12. Why are there 24 months of repayment history listed when I only opened the account recently? 11 13. What does Payment Not Reported mean? 12 14. What does Outside Reporting Window mean? 12 15. What happens to accounts that I had open before CCR came into effect? 12 16. What is a banned file? 12 17. What is a Correction? 12 18. What is a Complaint? 12 Credit Score FAQs 13 1. How is my credit score affected by CCR? 13 2. How does a late payment vs. a default affect my score? 13 3. When will the score I see match the score my lender assesses me on? 13 Credit Alert FAQs 13 1. How are my credit alerts affected by CCR? 13 2. What CCR information on my file triggers an alert for me vs. a lender who is monitoring me? 13 Product Links 13

Credit Report FAQs 1. Why is there new information in my report? In March 2014 new laws enabled more information to be included on credit reports. This is known as Comprehensive Credit Reporting (CCR). Previously there was only negative information like credit enquiries and defaults; now positive information like whether you make repayments on time can be included. It gives a fairer and more accurate picture of your credit worthiness and supports responsible lending. Some lenders are now supplying CCR information to Veda and this is being reflected on credit reports. 2. How can I tell which lenders are providing CCR information to Veda about me and which are not? The lenders which are providing CCR information can be found in the Consumer Credit Information section of your credit report in the table. Sample from Veda Your Credit and Identity: Consumer Credit Information Credit Provider Type Of Account Credit Limit $10,000 Unlimited Credit Loan Repayment Arrangement Loan Term Type Revolving Loan Term in Months Unspecified EPB0075 Opened Date 11 Apr 2013 Closed Date Re-Opened Date Current Repayment Status 2014 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 2015 Legend Payment Received on Time 90-119 Days Overdue Payment Not Reported Up to 29 Days Overdue 120 149 Days Overdue Account Closed 30-59 Days Overdue 150-179 Days Overdue Outside Reporting Window 60-89 Days Overdue 180+ Days Overdue Consumer FAQs Comprehensive Credit Reporting 01

Credit Report FAQs Sample from My Credit File: Financial Account Express Bank Name of Provider Account Type EPB0075 Account Open Date 11 Apr 2013 Loan Payment Method Term Type Revolving Term of Loan Unspecified Relationship Principal s Account (sole or joint borrower) Secured or Unsecured Unsecured Balance Limit $10,000 Closed Date Repayment History Information Period: Year 2014 2015 Month 01 02 03 04 05 06 07 08 09 10 11 12 01 02 03 04 05 06 07 08 09 10 11 12 Status* R R R R R R R R R R R R R R R R 0 0 1 2 3 0 0 0 * Please refer to the glossary attached to this report, or to the Knowledge Base of the website for more information about the codes 3. What sections of my credit report are affected by CCR? There will be new information added to the summary of the report, as well as under the heading of. This may include repayment history information when it has been provided by a lender. Sample from Veda Your Credit and Identity: Credit Overview Account Details Total credit limit: $25,000 Number of active credit providers: 5 Number of closed credit providers: 0 Number of overdue accounts: 1 Number of missed payments: 3 Last overdue payment date: 4 Sep 2015 Last overdue payment provider: In the Credit Overview section of your report you will see overdue accounts (defaults) as well as missed payments which is repayment history information. 02

Consumer Credit Information Credit Provider Type Of Account Credit Limit $10,000 Unlimited Credit Loan Repayment Arrangement Loan Term Type Revolving Loan Term in Months Unspecified EPB0075 Opened Date 11 Apr 2013 Closed Date Re-Opened Date Current Repayment Status You will notice a change to the information included in the Consumer Credit Liability Information section of your credit report. This will include Current Repayment Status when it has been provided by a lender. 2014 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 2015 Legend Payment Received on Time 90-119 Days Overdue Payment Not Reported Up to 29 Days Overdue 120 149 Days Overdue Account Closed 30-59 Days Overdue 150-179 Days Overdue Outside Reporting Window 60-89 Days Overdue 180+ Days Overdue Sample from My Credit File: Financial Account Express Bank Name of Provider Account Type EPB0075 Account Open Date 11 Apr 2013 Loan Payment Method Term Type Revolving Term of Loan Unspecified Relationship Principal s Account (sole or joint borrower) Secured or Unsecured Unsecured Balance Limit $10,000 Closed Date You will notice a change to the information included in the Consumer Credit Liability Information section of your credit report under Financial Account. This will include Repayment History Information when it has been provided by a lender. Repayment History Information Period: Year 2014 2015 Month 01 02 03 04 05 06 07 08 09 10 11 12 01 02 03 04 05 06 07 08 09 10 11 12 Status* R R R R R R R R R R R R R R R R 0 0 1 2 3 0 0 0 * Please refer to the glossary attached to this report, or to the Knowledge Base of the website for more information about the codes Consumer FAQs Comprehensive Credit Reporting 03

Credit Report FAQs 4. Why are there multiple Consumer Credit Liability Information sections from the same lender? The section indicates that you have existing credit with a lender. If you have multiple accounts with the lender (credit card, personal loan, mortgage, etc.) and they provide CCR data on each account, a separate table will appear for each account. a) as part of Comprehensive Credit Reporting (CCR) Additional information can be included on credit reports as part of CCR. You will see a Consumer Credit Liability Information table for each lender that is supplying CCR data to Veda. The data that will be included in this table includes: account open and close dates account limits the type of credit repayment history for the last 24 months (i.e. payment received on time or number of days overdue) b) for existing credit accounts For some individuals, another Consumer Credit Liability Information section may also appear. This indicates that you have a current account with a lender and they may be monitoring your credit report for changes. The data that appears when a lender monitors your account is: account open date lender name account number Sample from Veda Your Credit and Identity: Consumer Credit Information Credit Provider Type Of Account Credit Limit $10,000 Unlimited Credit Loan Repayment Arrangement Loan Term Type Revolving Loan Term in Months Unspecified EPB0075 Opened Date 11 Apr 2013 Closed Date Re-Opened Date Current Repayment Status 2014 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 2015 Legend Payment Received on Time 90-119 Days Overdue Payment Not Reported Up to 29 Days Overdue 120 149 Days Overdue Account Closed 30-59 Days Overdue 150-179 Days Overdue Outside Reporting Window 60-89 Days Overdue 180+ Days Overdue 04

Consumer Credit Information Credit Provider EPB1234 Date 03 August 2015 Sample from My Credit File: Financial Account Express Bank Name of Provider Account Type EPB0075 Account Open Date 11 Apr 2013 Loan Payment Method Term Type Revolving Term of Loan Unspecified Relationship Principal s Account (sole or joint borrower) Secured or Unsecured Unsecured Balance Limit $10,000 Closed Date Repayment History Information Period: Year 2014 2015 Month 01 02 03 04 05 06 07 08 09 10 11 12 01 02 03 04 05 06 07 08 09 10 11 12 Status* R R R R R R R R R R R R R R R R 0 0 1 2 3 0 0 0 * Please refer to the glossary attached to this report, or to the Knowledge Base of the website for more information about the codes Financial Account Express Bank Date Reported 17 May 2013 Last Update Date 03 August 2015 Credit Provider EPB1234 Consumer FAQs Comprehensive Credit Reporting 05

Credit Report FAQs 5. What is the difference between a late payment and a default? A late payment is where the minimum repayment on a credit account, like a credit card, personal loan or mortgage has not been made on time, in accordance with the credit contract payment schedule (or within a 14 day grace period). Only licensed credit providers can share and receive repayment history information. This doesn t include telco and utility companies. Repayment history information is recorded monthly and can be held on your credit report for two years. This is displayed as a number indicating how many days in arrears an account was in a specific month. A default (or overdue account) is the reporting of a debt incurred as part of a credit contract where the lender has followed their obligations in trying to collect the overdue funds and has notified the customer of this action. A default can only be recorded on your report if you miss a payment which is more than $150 and is more than 60 days overdue. Before listing a default the credit provider must have taken steps to collect the whole or part of the outstanding debt. This means they have sent you a written notice seeking payment (setting out the amount overdue) and a separate written notice advising you that the debt may be reported to a credit reporting body. The default is listed with Veda to show that the debt is outstanding. This may or may not mean the account is active. A default remains on your credit report for five years. 6. What is a grace period? A grace period is the time following the due date of an account in which the lender cannot report the account as a late payment as part of the Repayment History Information. The grace period is 14 days. Lenders who provide CCR data have taken into account the grace period as part of their calculation for late payments. 7. How is a late payment vs. a default displayed on my report? Sample from Veda Your Credit and Identity: Repayment history information Consumer Credit Information Credit Provider Type Of Account Credit Limit $10,000 Unlimited Credit Loan Repayment Arrangement Loan Term Type Revolving Loan Term in Months Unspecified EPB0075 Opened Date 11 Apr 2013 Closed Date Re-Opened Date Current Repayment Status Late payments can be found in the Consumer Credit Liability Information section of your report while default information is found in the Overdue Accounts section. 2014 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 2015 Legend Payment Received on Time 90-119 Days Overdue Payment Not Reported Up to 29 Days Overdue 120 149 Days Overdue Account Closed 30-59 Days Overdue 150-179 Days Overdue Outside Reporting Window 60-89 Days Overdue 180+ Days Overdue 06

Default Consumer Credit Information Overdue Accounts Status Outstanding Current Listing Credit Provider Date 20 Jul 2014 Amount $7,346 Reason to Report Payment Default Association Code Principal's Account Co Borrower EPB1234 Account Type Original Listing Original Credit Provider Date 20 Jul 2014 Amount $7,346 Reason to Report Payment Default Date will be Deleted 20 Jul 2019 Sample from My Credit File: Repayment history information Financial Account Express Bank Name of Provider Account Type EPB0075 Account Open Date 11 Apr 2013 Loan Payment Method Term Type Revolving Term of Loan Unspecified Relationship Principal s Account (sole or joint borrower) Secured or Unsecured Unsecured Balance Limit $10,000 Closed Date Repayment History Information Period: Year 2014 2015 Month 01 02 03 04 05 06 07 08 09 10 11 12 01 02 03 04 05 06 07 08 09 10 11 12 Status* R R R R R R R R R R R R R R R R 0 0 1 2 3 0 0 0 * Please refer to the glossary attached to this report, or to the Knowledge Base of the website for more information about the codes Consumer FAQs Comprehensive Credit Reporting 07

Credit Report FAQs Default Consumer Credit Information Overdue Account(s) Status Outstanding Current Listing Credit Provider Date 20 Jul 2014 Amount $7,346 Reason to Report Payment Default Association Code Principal's Account EPB1234 Type of Account Date will be deleted by 20 Jul 2019 Original Listing Original Credit Provider Date 20 Jul 2014 Amount $7,346 Reason to Report Payment Default 8. What CCR data will mortgage brokers see about me when working with lenders on my behalf? When a mortgage broker is working with lenders on your behalf, they can obtain a copy of your credit report from Veda. As each lender may assess you on a different set of criteria, your broker will be privy to all the information on your report, including the comprehensive and negative scores. A mortgage broker (also known as an Access Seeker ) credit report shows your broker scores as well as all the underlying data so the broker can match your profile to the best fit lender. The Access Seeker method of report access leaves a file access note instead of an enquiry in the Consumer Credit Information section on the report and therefore does not impact your credit score. This is not visible to lenders and other credit providers. 08

9. Why do I see a file access note some months but not others on my credit report? Veda has an obligation to make a written note of any disclosure it makes of credit information. One of the ways Veda does this is via the File Access notation, known as Other Access on a My Credit File report. Veda also uses File Access notations to record when it has accessed an individual s credit report. In addition, if Veda amends an individual s credit report by removing or amending information (e.g. an enquiry, default or judgement), a file access notation will be added as a record of the original disclosure. File Access information can only be seen by the individual and Veda and is not seen or disclosed to lenders. It does not form part of any decision made by a credit provider with respect to an application for credit. 10. Will CCR data affect the number of File/Other Access notes on my credit report? No. A File Access or Other Access note is recorded when Veda discloses consumer credit information, commercial credit information or publicly available information that is not recorded elsewhere. This is generally when Veda accesses your credit information to generate your credit report or as part of investigating a dispute. It can also be where you have appointed a third party, such as a mortgage broker, to act on your behalf and obtain a copy of credit information Veda holds on you. Please note that this information can only be seen by yourself and Veda. Lenders who access your information do not see this information. Sample from Veda Your Credit and Identity: Other File Access 4 Jan 2016 VEDA ADVANTAGE PUBLIC ACCESS 29 Apr 2015 ABC MORTGAGE BROKER 3 May 2014 VEDA ADVANTAGE PUBLIC ACCESS 10 Nov 2013 VEDA ADVANTAGE PUBLIC ACCESS 27 Apr 2013 VEDA ADVANTAGE PUBLIC ACCESS 16 Aug 2012 VEDA ADVANTAGE PUBLIC ACCESS 5 Jul 2011 VEDA ADVANTAGE PUBLIC ACCESS Sample from My Credit File: Other Other Access Date Note 4 Jan 2016 VEDA ADVANTAGE PUBLIC ACCESS 29 Apr 2015 ABC MORTGAGE BROKER 3 May 2014 VEDA ADVANTAGE PUBLIC ACCESS 10 Nov 2013 VEDA ADVANTAGE PUBLIC ACCESS 27 Apr 2013 VEDA ADVANTAGE PUBLIC ACCESS 16 Aug 2012 VEDA ADVANTAGE PUBLIC ACCESS 5 Jul 2011 VEDA ADVANTAGE PUBLIC ACCESS Consumer FAQs Comprehensive Credit Reporting 09

Credit Report FAQs 11. What do the symbols/numbers mean on the Current Repayment Status table of my report? You can find out more about what the symbols mean in the glossary attached to your report. Sample from Veda Your Credit and Identity: Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 2014 2015 Legend Payment Received on Time 90-119 Days Overdue Payment Not Reported Up to 29 Days Overdue 120 149 Days Overdue Account Closed 30-59 Days Overdue 150-179 Days Overdue Outside Reporting Window 60-89 Days Overdue 180+ Days Overdue In Your Credit and Identity this is found below the repayment history table in the Consumer Credit Liability Information section of the report by expanding the Legend. Sample from My Credit File: This is account information about consumer credit accounts you hold with a credit provider, or have held. Information may include account open rate, account closed date, account limit and repayment history for up to 2 years. Repayment History displays whether you had paid their credit on time or not on a month by month basis for a period up to 2 years. If not, it provides an indicator of how late you were in making that month s payment: Code Description 0 (zero) The consumer credit is not overdue current up to, and including, the Grace Period 1 Up to 29 days overdue (after the grace period has been applied) 2 30-59 days overdue 3 60-89 days overdue 4 90-119 days overdue 5 120-149 days overdue 6 150-179 days overdue X 180+ days overdue C Closed The account is closed, was closed, during that period or was not opened yet during that period R Not reported Repayment data was not yet reported for this period For My Credit File the explanation of the symbols is found in the Glossary section at the end of the report under Consumer Credit Information Consumer Credit Liability Information. 10

12. Why are there 24 months of repayment history listed when I only opened the account recently? Sample from Veda Your Credit and Identity: For example if an account was opened in October repayment history information would be displayed starting in October. Months marked as Account Closed means the account was not yet open in that period. Payment Not Reported means that the lender has not yet reported the repayment information to Veda. Outside Reporting Window means prior to lender notification of disclosure. Lenders are not allowed to report data prior to customer notification. Sample from My Credit File: For example if an account was opened in October repayment history information would be displayed starting in October. Previous months are marked as C which means the account was not yet opened in that period. Repayment History Information Period: Year 2014 2015 Month 01 02 03 04 05 06 07 08 09 10 11 12 01 02 03 04 05 06 07 08 09 10 11 12 Status* R R R R R R R R R R R R R R R R 0 0 1 2 3 0 0 0 * Please refer to the glossary attached to this report, or to the Knowledge Base of the website for more information about the codes Consumer FAQs Comprehensive Credit Reporting 11

Credit Report FAQs 13. What does Payment Not Reported mean? Payment Not Reported means that the lender has not yet reported the repayment information to Veda. 14. What does Outside Reporting Window mean? Outside Reporting Window means prior to lender notification of disclosure. Lenders are not allowed to report data prior to customer notification. 15. What happens to accounts that I had open before CCR came into effect? CCR data cannot be reported unless customers are notified. It can only be reported from the date specified in the customer notification onwards. 16. What is a banned file? If you believe that your personal identity details are being used, or could be used, fraudulently you can request Veda to place a ban on your file. During the ban period, Veda will not disclose your file to any lender, however, they will keep updating the file as new or amended data is available such as late payments, defaults, and bankruptcies. The initial period of ban is 21 days, and you can request an extension for an additional three months. 17. What is a Correction? A correction is where you, or your authorised representative, contacts Veda or the lender to dispute the accuracy of information on your credit file and requests a correction. 18. What is a Complaint? A complaint is the process of an individual, or their authorised representative, who does not agree with the processes and procedures that Veda practices as a Credit Reporting Body. You can make a complaint via phone, mail, fax or an email. 12

Credit Score FAQs 1. How is my credit score affected by CCR? Once monthly repayment history information is included in your credit report it will update regularly and will mean that your credit score may change from month-to-month. CCR scores for individuals are not yet available. 2. How does a late payment vs. a default affect my score? If you pay your credit card or loan repayments more than 14 days past the due date, this can be recorded on your credit report as a late payment. It is unlikely one late payment, depending upon how late the payment was, followed by making your repayments on time, will significantly impact your credit score, however, a number of late payments could be an indication you are in financial stress and may negatively impact your credit score. A default will negatively impact your credit score. If you have a default on your credit report you can lessen the impact of the default on your score by making repayments on time. This more recent good behaviour can help improve your score. 3. When will the score I see match the score my lender assesses me on? When CCR scores for individuals become available, the score will be derived in a similar way to lender s scores. Credit Alert FAQs 1. How are my credit alerts affected by CCR? Currently your alerts are not impacted by CCR this includes both My Veda Alert (MVA) and Your Credit and Identity (YCAI) alert services. 2. What CCR information on my file triggers an alert for me vs. a lender who is monitoring me? CCR enabled alerts services are not currently available. Product Links For more information about My Credit File credit reports and alerts including how to request corrections, go to www.mycreditfile.com.au For more information about Your Credit & Identity credit scores, credit reports, and alerts including how to request corrections, go to www.veda.com.au/yourcreditandidentity Consumer FAQs Comprehensive Credit Reporting 13

Veda Advantage Information Services & Solutions Ltd. No part of this document may be reproduced without the prior written permission of Veda Advantage Information Services and Solutions Ltd. This summary, the service described and related product collateral do not constitute legal or compliance advice. Organisations are encouraged to obtain independent legal advice. To find out more visit veda.com.au