1 VIRTUAL HELP DESK Efficiently manage and allocate employee escalations to improve operational efficiencies of support functions.
2 NEED OF VIRTUAL HELP DESK Farsight Virtual Help Desk offers a range of benefits that allow you to provide fast and effective employee support while at the same time saving cost by reducing administrative hassle. To serve as First Point of Contact (FPOC) Play a vital role in achieving employee satisfaction First Level Fix (FLF) & First Level Diagnosis (FLD) To coordinate activities between End User & Support Teams To own the logged request & ensure closures Escalate as appropriate To support other service provision activities on need basis Platform to brainstorm to improve policies & process efficiencies
3 SPOC TO Pay-Slips SERVE VARIOUS REQUESTS IT Front Office
4 FRONT OFFICE Phone Calls Printer/Photocopier Conference Room Booking Hotels & Air Booking Others
5 HOUSEKEEPING Cleaning of Office Area Cleaning of Shop Floor Dusting of Furniture & Fixtures Cleaning of Gangway/Passage Area Cleaning of Sunken Area Scrap Area Others
6 ADMINISTRATION Office Maintenance Shop Floor Maintenance Plumbing Work Civil Work Horticulture Dispensary Room Rest Room
7 VEHICLE MANAGEMENT Taxi Booking Company Owned Vehicle Booking
8 TIME OFFICE In Time/Out Time Mis Punch Weekly Off/Shift Schedule Leave Management Others
9 PAYROLL RELATED QUERIES Salary/Wages Issues Bank Account Loan Advances & Statement Salary Advance & Statement Other
10 INCOME TAX TDS Calculation TDS Deduction Investment Proof TDS Statement Reports Others
11 BENEFITS OF VIRTUAL HELPDESK
12 INCREASED PRODUCTIVITY It help businesses to handle large escalation calls per day and cut the costs of lengthy service calls. Also, companies can identify and eliminate unnecessary time of support executives like technicians to resolve employee problems, improving resource management.
13 EFFICIENT ROUTING Virtualized help desk offers flexibility to manage decentralized support operations and assign support staff to prioritize to handle a particular support issue. This helps to streamline employee support processes and ensure that your help desk staff is happy when dealing with employees.
14 REPORT & ANALYSIS Virtual Help desk gives wide range of reports to gain insights on support operations e.g. how current support processes are working, which process need extra resource, improvement areas within the process etc. This enables management to take accurate decision based on data, not on perception.
15 FEATURES Ticket Generation Auto email Acknowledgement Solution Workflow Turn-around Time Reports Ticket Register Ticket Status Reports & Analytics
16 GLIMPSE OF VIRTUAL HELPDESK
17 Support Ticket Form
18 Ticket User Setup List of Support Tickets
19 List of Pending Tickets
20 FARSIGHT IT SOLUTIONS A leading technology based HR Solutions Company, founded in 2009 with head quarter in Delhi/NCR, India. Farsight specialties are automating HR processes viz. Recruitment, Workforce Management, Training and Development, Payroll, HR MIS/Dashboard, Time and Attendance Management. PRODUCTS