of days Course Title 1 500 Credit and Collection Management * 2 500 B Advanced Credit and Collection Management 3 600 4 600 A 5 600B * 6 600 M * 7 600N 8 700 * 9 700 A Debt Collection and Revenue Management Debt Collection and Revenue Management Utility Advanced Debt Collection and Revenue Management Debt Collection Strategies for Regional Medical Health Systems Debt Collection Strategies for Regional and National Insurance Schemes Debt Collection Strategies and Techniques Debt Collection Strategies and Techniques for Utility 10 800 Customer Services, Marketing, Sales and Public Relations Procedures $1,780.00 * 11 800 A Customer Service, Sales, Marketing and Public Relations Procedures for Utility $1,780.00 12 900 Call Center and Contact Center Procedures for Private and Public $1,780.00 Sector * 13 900 A Call Center and Contact Center Procedures for Utility $1,780.00 14 1100 Marketing and Public Relation Management $1,780.00 * 15 1100 B Advanced Marketing and Public Relation Management $1,890.00 16 1400 Human Resources Management $1,780.00 * 17 1400 B Advanced Human Resources Management $1,890.00 18 2000 Supervisory Management Techniques for Public and Private Sector $1,780.00 * 19 2000 A Supervisory Management Techniques for Utility $1,780.00 * 20 2000 B Advanced Supervisory Management Techniques $1,890.00 * 21 2000 G Supervisory Management Techniques for Government and Statutory $1,780.00 22 2003 Leadership and Communication Management $1,780.00 * 23 2003 B Advanced Leadership and Communication Management 1
of days Course Title * 24 2003G Leadership and Communication Management for Government and $1,780.00 Statutory * 25 2003 L Leadership and Communication Management for Law Enforcement $1,780.00 Officers 26 2004 Coaching and Mentoring Management $1,780.00 * 27 2004 B Advanced Coaching and Mentoring Management 28 2007 Training Design and Presentation Delivery (Train-the-Trainer) * 29 2007 B Advanced Training Design and Presentation Delivery (Train-the- Trainer) * 30 2000 A Management Strategies for Utility * 31 2009 B Advanced Management Strategies 32 2100 Project Management Procedures $1,780.00 * 33 2100 B Advanced Project Management Procedures 34 3000 Financial Risk Management Procedures and Supervision 35 3200 Crisis Management Procedures & Supervision $1,780.00 * 36 3200 A Crisis Management Procedures & Supervision for Utility * 37 3200 B Advanced Crisis Management Procedures & Supervision 38 4000 Disaster Preparedness Management * 39 4000 A Disaster Preparedness Management for Utility $2,500.00 * 40 4000 B Advanced Disaster Preparedness Management for Utility $2,500.00 41 4500 Anti-Money Laundering Compliance Procedures and Supervision * 42 4500 B Advanced Anti-Money Laundering Compliance Procedures and Supervision 43 4700 Business Continuity Planning Procedures and Management * 44 4700 A Business Continuity Planning Procedures and Management for Utility * 45 4700 B Advanced Business Continuity Planning Procedures and Management 46 4900 Financial Fraud Prevention Procedures and Supervision 2
of days Course Title * 47 4900 B Advanced Financial Fraud Prevention Procedures and Supervision 48 5100 Performance Review and Job Evaluation Management * 49 5100 A Performance Review and Job Evaluation Management for Utility * 50 5100 B Advanced Performance Review and Job Evaluation Management * 51 5100 G Performance Review for Government and Statutory * 52 5100 L Performance Review and Job Evaluation Management Law Enforcement Officers 53 5200 Call Center and Contact Center Management * 54 5200 A Call Center and Contact Management for Utility 55 5600 Customer Service Management and Supervision * 56 5600 A Customer Service Management and Supervision for Utility 57 5600 B Advanced Customer Service Management and Supervision 58 5700 Business Office Writing and Communication Management * 59 5700 B Advanced Business Office Writing and Communication Management 60 6112 Treasury Department Management 61 6113 Automated Clearing House Procedures and Management * 62 6114 G Government Revenue, Tax and Debt Collection Management * 63 6114 B Advanced Government Revenue, Tax and Debt Collection Management 64 6116 Banks Main Branch or Head Office Audit Procedures and Compliance 65 6117 Trust Department Audit of Banks and Other Financial Institutions 66 6118 Financial Risk Based Auditing of Banks and Other Financial Institutions 67 6119 Banks Cash and Demand Deposit Audit and Compliance Procedures 68 6120 Banks Branch Audit and Compliance Procedures 69 6121 Banks Loans Audit and Compliance Procedures 3
of days Course Title * 70 6121 B Advanced Bank Loans Audit and Compliance Procedures 71 6122 Banks IT Audit and Compliance Procedures 72 6123 Banks Oversight Requirements and Procedures * 73 6123 B Advanced Banks Oversight Requirements and Procedures * 74 6124 G Government Revenue, Tax and Debt Collection Procedures for New and Experienced Collectors and Tax Compliance Officers 75 6125 Bank Loan Portfolio Administration and Management 76 6126 Credit and Collection Counseling Management 77 6142 Credit Bureau and Credit Counseling Management Procedures * 78 6143 B Advanced Executive Assistant Management 79 6144 Loan Modification and Collections Procedures for Financial Institutions * 80 6144 B Advanced Loan Modification and Collections Procedures for Financial Institutions 81 6145 The Foreign Account Tax Compliance Act (FATCA), Compliance Procedures * 82 6145 B Advanced Foreign Account Tax Compliance Act (FATCA) Compliance Procedures 83 6146 Performance Management for Financial Institutions and Private Sector * 84 6146 A Performance Management for Utility * 85 6146 B Advanced Performance Management for Financial Institutions and Private Sector 86 6147 Change Management Procedures for Private and Public Sector * 87 6147 A Change Management Procedures for Utility * 88 6147 B Advanced Change Management Procedures for Private and Public Sector * 89 6147 G Change Management Procedures for Government and Statutory * 90 6147 L Change Management Procedures for Law Enforcement Officers 91 6148 Business Ethics and Professional Management Procedures 92 6150 Airport Debt Collection and Revenue Management 4
of days Course Title 93 6154 9-1-1 Emergency Call Procedures & Standards 94 6156 Conflict Resolution Management Procedures * 95 6156 B Advanced Conflict Resolution Management Procedures $2.200.00 * 96 6156 G Conflict Resolution Management Procedures for Government and Statutory 97 6157 Credit Underwriting Management * 98 6157 B Advanced Credit Underwriting Management 99 6158 Utility Regulatory Management Procedures 100 6159 Health and Safety Management Compliance Procedures for Private and Public Sector * 101 6159 B Advanced Health and Safety Management Compliance Procedures $2,500.00 for Private and Public Sector 102 6169 Mail Service Provider Operational Procedures and Customer Service 103 6174 Technical Writing Procedures for Public and Private Sector Organizations * 104 6174 A Technical Writing Procedures for Utility * 105 6174 L Technical Writing Procedures for Law Enforcement Officers 106 6175 Recruitment and Selection Management Procedures 107 6180 Time Management Procedures 108 6181 Hazardous Work Environment Management 109 6182 Industrial Security Management 110 6183 Media Presentation and Public Relations Management Procedures for Public and Private Sector Companies * 111 6183A Media Presentation and Public Relations Management Procedures for Utility 112 6184 Shareholders Relationship Management Procedures 113 6185 Facilities Management Procedures for Private and Public * 114 6186 A Facilities Management for Utility * 115 6186 G Facilities Management for Government and Statutory $2,500.00 5
of days Course Title 116 6187 Records Management Procedures for Private and Public Sector 117 6188 Disaster Preparedness Media Management Procedures for Private and Public Sector 118 6189 Anti Money Laundering and FATCA Compliance Procedures $2,500.00 119 6192 3 Procurement Management Procedures $2,500.00 120 6193 3 Water Infrastructure Management Procedures $2,500.00 121 6194 3 Environmental Safety Management Procedures $2,500.00 122 6195 3 Credit Card Fraud Management Procedures $2,500.00 123 6196 3 Water Distribution Management Procedures $2,500.00 124 6197 3 Electricity Theft Prevention Management Procedures $2,500.00 6
Courses Missing from this list: CK 6141B Advanced Strategic Management Procedures for Financial Institutions, and the Public & Private Sectors 7