Worldwide, World-Class Hospitality and Travel 2016 Company Overview
Welcome to the World of Carlson A classic American free-enterprise success story, Carlson started in 1938 when an intrepid entrepreneur, Curtis L. Carlson, took an idea and a $55 loan and founded the Gold Bond Stamp Company in his hometown of Minneapolis, Minnesota. Today, Carlson is one of America s largest family-owned companies, operating in more than 150 countries and territories throughout the world. Our business is to provide relevant and attractive hospitality and travel products and services, creating great experiences in order to grow loyalty and value for all of our stakeholders. PHOTO: CURTIS L. CARLSON The Carlson portfolio of brands presents the opportunity to invest in products and services that are innovative, functional and dynamic. Our offerings position us to be extremely competitive in the industry. We deliver value to our stakeholders through our vibrant brands, our globally proven, best-in-class practices and our commitment to extraordinary guest service. 2
Our Businesses Carlson Worldwide Headquartered in Minneapolis, MN +1,400 Hotels in operation and under development Carlson Rezidor Hotel Group +150 Countries and territories with local presence Carlson Wagonlit Travel People 110,000 people work for the Carlson brands 20K TRAVEL + 90K = HOTELS 110K TOTAL Revenue System-wide Revenue 1 $31.5 billion 1. System-wide revenues represent the total sales figure for all Carlson Rezidor Hotel Group transactions, whether owned, managed or franchised, and all CWT traffic. Carlson Rezidor Hotel Group is one of the world s largest and most dynamic hotel companies with a fantastic portfolio of seven extraordinary brands. Carlson Wagonlit Travel is one of the world s leading business travel management companies. We ve been innovating and caring about travel management since the 19 th century. Quorvus Collection is a new generation of expertly curated luxury inspired by the lifestyle and sensibilities of the contemporary global traveler. Radisson Blu is an iconic, stylish and sophisticated contemporary hotel brand with leading-edge style where the delight is in the detail. Radisson is modern in outlook, socially responsible and service-driven with true hoteliers committed to building meaningful relationships with a passion for Yes I Can! SM hospitality. A new hotel philosophy that connects with the ageless millennial mindset through art, music and fashion. With engaging, personalized service, Park Plaza trend-setting designs capture the energy and style of each individual location. Park Inn by Radisson is positive, vibrant and uncomplicated, offering a guest experience designed to be totally reliable and hassle-free. Country Inns & Suites By Carlson SM is a caring and consistent hotel brand that offers a comfortable hospitality experience, all delivered with a touch of home. 3
Worldwide, World-Class Hospitality Carlson Rezidor Hotel Group is one of the world s largest and most dynamic hotel groups, with a powerful set of global brands. It has a global portfolio of 1,400 in operation and under development spanning 115 countries and territories. With its long, successful history in global hospitality, Carlson Rezidor Hotel Group has expertise across all key segments and business models as well as strong, expanding revenue-generation capabilities. System-wide Revenue $7.3 billion Loyalty Rewarded. Club Carlson SM is the global hotel rewards program from Carlson Rezidor Hotel Group. Club Carlson redefines hotel rewards with a collection of exceptional benefits, services and privileges at more than 1,000 worldwide. Club Carlson offers its members valuable redemption options such as airline miles, prepaid cards, in-hotel Express Awards and more. For more information on Club Carlson, visit clubcarlson.com. 4
By The Numbers Hotels by Brand Total In Operation 3 709 294 68,725 154 31,117 Coming Soon 46 9,392 142 26,520 473 38,179 1,112 174,475 Under Development Coming Soon 102 44 8 23,258 7,424 1,448 8 1,792 60 10,116 55 4,638 277 48,676 Total 3 709 396 91,983 198 38,541 8 1,448 54 11,184 202 36,636 528 42,817 1,389 223,151 Hotels by Region In Operation Americas Brazil Europe, Middle East and Africa Russia Africa 611 9 393 34 31 Asia Pacific Total 1,112 70,050 1,461 87,687 9,530 6,759 16,738 8,414 4,209 174,475 108 India 75 China 14 Under Development 82 9,899 3 506 105 22,531 4 29 864 5,941 16,246 90 43 5,188 28 7,599 277 48,676 Total 693 79,949 12 1,967 498 110,218 38 60 10,424 12,700 32,984 198 118 13,602 42 11,808 1,389 223,151 5
Carlson Wagonlit Travel (CWT) is a global leader specializing in managing business travel and meetings and events. CWT is dedicated to helping companies of all sizes, as well as government institutions and non-governmental organizations, optimize their travel programs and provide best-in-class service and assistance to travelers. By leveraging the expertise of its people and providing leading-edge technology, CWT helps clients derive the greatest value from their travel program in terms of savings, service, security and sustainability. CWT also plays a major role in meetings and events management, providing strategic support and a host of services and technology solutions that help companies make the most of their investments. Serving Customers Around the World CWT offers flexible solutions that generate value for companies of all sizes. Working closely with clients to fully understand their goals, CWT provides products and services that balance and meet the needs of travel managers, business travelers, procurement professionals and C-level executives. As new trends emerge and clients needs change, CWT uses its expertise to constantly evolve its products to provide results-driven solutions. At a Glance A global leader present in more than 150 countries and territories 20,000 employees worldwide A diverse client portfolio of large corporations, small and mid-sized companies, government institutions, and non-governmental organizations Clients include one-third of the Fortune Global 100 companies 61.4 million online and offline transactions* System-wide Revenues $24.2 billion * Transactions include air, hotel, and ground transportation for wholly-owned operations and joint ventures. 6
Our Values Carlson has always been driven by and rooted in a strong set of values exemplifying the bold, entrepreneurial spirit and high quality standards embodied by our founder, Curtis L. Carlson, who created the Carlson Credo. Today, the Carlson Credo lives on as a core element in all of our businesses. Carlson Credo Whatever you do, do with Integrity. Wherever you go, go as a Leader. Whomever you serve, serve with Caring. Whenever you dream, dream with your All. And never, ever give up. Our People For Carlson people, hospitality isn t just an industry; it represents the essence of what we do for our guests every day. We simply like to take care of them and give them extraordinary service. That service comes from our people. We know that our ongoing success is all about our people. Our employees, numbering 110,000 worldwide, embody the service heart of Carlson. We depend on them to make Carlson a resilient, profitable business that will thrive for many generations to come. Workplace Awards & Recognition The 100 Best Companies for Working Mothers Working Mother magazine, nine time recipient The Best Companies for Hourly Workers Working Mother magazine Best Places to Work for GLBT Equality The Human Rights Campaign, six time recipient 100 Best Adoption-Friendly Workplaces Dave Thomas Foundation for Adoption, six time recipient Presidential Award for Extraordinary Efforts to Combat Human Trafficking in Persons President Obama, inaugural winner Responsible Business Responsible business practices are at the core of all we do. To us, responsible business means taking care of people, community and the environment. Across these areas, we take our commitment to responsible business seriously and aim to be among the leaders within our industry. People: Health and safety of our guests and employees Community: Business ethics and community action Planet: Minimizing our environmental footprint Giving Back The Carlson Family Foundation represents the commitment to give charitably to humanitarian and community affairs. Through investments in education, mentoring, children and youth at risk, and youth mentoring, the Carlson Family Foundation actively participates in creating strong and healthy communities and a competitive workforce. 7
For more information Carlson carlson.com Carlson Rezidor Hotel Group carlsonrezidor.com Carlson Wagonlit Travel carlsonwagonlit.com