International services More options around the world technology delivering Click to turn page
International services Contents Page DPD CLASSIC 4 DPD CLASSIC Europe and beyond by ground and air DPD EXPRESS 18 Special Services 22 International Mail 24 DPD EXPRESS Our International Air Express service, covering 200 countries for business documents and dutiable items Special Services For your out-of-the-ordinary international consignments, we have a complete range of tailor-made delivery options by ground, air and sea International Mail Bulk international mail collection and delivery service 2 Click to turn Click to turn 3
DPD CLASSIC One of the fastest, most reliable delivery services in Europe and beyond Zone 1 2 days Belgium Luxembourg Average delivery time France Netherlands Germany Republic of Ireland Zone 2 3 days Austria Liechtenstein Average delivery time Denmark Switzerland Zone 3 3/4 days Czech Republic Slovakia Average delivery time Italy Spain Zone 4 4/5 days Estonia Portugal Average delivery time Finland Slovenia Hungary Sweden Poland Zone 5 4 6 days Bosnia Herzegovina Lithuania Average delivery time Bulgaria Montenegro Croatia Norway Greece Romania Iceland Serbia Latvia Z Zone 6 6 days Tunisia Turkey Average delivery time Zone 7 7 days Mexico Russia Average delivery time 500 depots across Europe and beyond Handles up to 2 million parcels per day Split into easy-to-use zones Maximum parcel weight 31.5kg 4 Click to turn Click to turn 5
France Germany Depot Hub Depot Hub Market leader No.1 for B2B deliveries 200,000 documents shipped daily 40,000 businesses rely on and trust DPD Customer Service Centres in Paris, Poitiers and Angers 1.2 million parcels shipped daily 74 depots serve every corner of the country 70,000 customers 6 Click to turn Click to turn 7
Belgium Netherlands Depot Hub Depot Hub 10 years of experience No.1 value for money 3.8 million parcels handled per year 98.8% on time delivery 4,000 strong customer base 80,000 parcels processed every day 42% market share Hub based in Best Main gateway to Benelux countries has doubled in size in 12 months 8 Click to turn Click to turn 9
Republic of Ireland Denmark Depot Hub Depot Hub No.1 Premium domestic carrier No.2 carrier in the country A depot in every county 98.5% on time delivery 20 years of local knowledge Leaders in the B2C market 30 years of experience Over 90% customer satisfaction 99.7% on time delivery Over 50% growth in past three years 10 Click to turn Click to turn 11
Premier parcel company in Spain 480,000 parcels shipped daily 99.5% on time delivery Spain No.1 in Spain Click to turn 13 Depot Hub 29,000 customers 4,800 delivery vans Italy No.2 in the country No.1 in Spain Depot Hub 12 Click to turn
Sweden Heavyweight shipment by ground Depot Hub Largest operator in the Nordic region 98% on time delivery More than 30,000 employees 185,000 parcels shipped daily 2,120 collection sites for B2C customers A door-to-door delivery service for consignments over 31.5kg A service for items in excess of 31.5kg, up to a maximum of 300kg in weight and 175cm in length POD available on request BIFA regulated 14 Click to turn Click to turn 15
The DPD CLASSIC delivery process Collection Organising an international collection Direct linehaul to Superhub Quality check at Superhub Onwards to European consolidation centres couldn t be easier. Simply follow the collection instructions as detailed for the UK parcel delivery process Extended liability available for all countries for just 1% of the consignment value (minimum 7.00) Delivery Safe delivery to your customer, Continuing to one of 500 depots across Automated sort system at DPD hub Through the Channel Tunnel with a signature available to view Europe and beyond ensures secure onward passage at www.dpd.co.uk 16 Click to turn Click to turn 17
DPD EXPRESS International Air Express delivery service Full advice on paperwork and customs regulations available Express delivery throughout Europe Next day to major cities Fast, reliable parcel delivery Delivery to 220 countries worldwide Global leader and innovator in express shipping 5,000 staff worldwide 4,500 vehicles/aircraft 40,000 customers Ability to ship all over the world via ship@ease web Customs paperwork Proforma 18 Click to turn Click to turn 19
The DPD EXPRESS delivery process The T booking The collection Transit Delivery The process used for organising international deliveries is the same as for the UK. We keep it simple. ship@ease Your driver collects Quality check at depot ensures Delivered to one of 200 countries www.dpd.co.uk w international and domestic shipments at the same time. If you have any queries, our presales team is on hand to help we have all the correct paperwork Air Express network, including track and trace facility Proof of delivery available online For additional peace of mind, we have extended liability to all countries for just 1% of the consignment value The driver will even talk you through the invoice requirements using our template Call 0844 824 0555 20 Click to turn Click to turn 21
Special Services For all your special delivery requirements Euro bullet Fast and secure way to transport European consignments by ground with a dedicated vehicle, offering 24-hour tracking updates Euro freight Economical European ground service for larger consignments that require a cost-effective groupage option Air freight Worldwide Air Express service for large consignments Ocean freight Economical worldwide service for non-urgent and large consignments Exhibition services Worldwide, fully comprehensive door-to-exhibition stand freight service Tailor-made international solutions for unusual, bulky or complicated consignments DPD has set up its own Special Services division to offer a complete range of tailor-made delivery options by air, ground or sea to meet the special needs of our clients when they are outside the scope of DPD CLASSIC and DPD EXPRESS. On-board courier Secure worldwide service, for very urgent and time-critical consignments, e.g. legal documents Worldwide imports Shipment of goods into the UK where the UK customer is paying for the distribution For more information on Special Services, call 0116 250 1609 22 Click to turn Click to turn 23
International Mail International Mail transit times * priority economy Europe Zone 1 2 5 days 6 10 days We take the hard work out of sending international mail Rest of Europe Zone 2 2 5 days 6 10 days Rest of World Zone 3 4 9 days 8 14 days *guideline transit times World divided into three simple zones Priority and economy service options Straightforward pricing charged by number of items and weight No hidden charges Simple costings with 3 zones, kilo rate and item rate Ideal service for: Invoices Christmas cards Direct mail campaigns Mass distribution Collection service for bulk international mail Directly fed into the extensive La Poste network Substantial savings over conventional international postage For more information on International Mail, call 0845 9 505 505 24 Click to turn Click to turn 25
For more information on DPD call 0845 9 505 505 For more information on DPD call 0845 9 505 505 visit our website at www.dpd.co.uk visit our website at www.dpd.co.uk or contact us via email: sales.enquiries@dpd.co.uk or contact us via email: sales.enquiries@dpd.co.uk DPD has achieved ISO9001:2008 DPD has achieved and ISO14001:2004 approval ISO9001:2000 approval