Change Management Solution Management Application Lifecycle Management
Efficient Application Life-Cycle Management Aligns and IT Continuity Process Improvement Stakeholder CEO/CFO Strategy demands Measure and track improvement process Reliability, performance and business agility IT Strategy CIO Deliver on business demand to increase competitive advantage Go live on time and budget Standardize and streamline operations Protection of Investment and Accelerated Innovation Reduced Total Cost of Operations SAP 2008 / Page 2
Application Life-Cycle Management An essential part of SAP s solution offering Specific Industry Additions Global Industry Value SAP Suite NetWeaver Composition Industry CRM SRM SCM PLM ERP NetWeaver Integration Add-On EhP EhP Industry Aligned Processes Application Life-Cycle Management guarantees flexibility and stability Faster consumption of new functionality Faster process differentiation Customers decide what to activate Application Life-Cycle Management Less testing effort Innovation without upgrade Industry Context SAP 2008 2009 / Page 3
CIO s Wish List: Change Management Comprehensive approval process 100% transparency of changes All required change information is available centrally IT reporting for change control Automation of the change deployment process Safely apply corrections and improvements SAP 2008 / Page 4
Challenges in Change Management And How SAP Solution Manager Can Support You Customer Challenge Missing governance, project management, and integration between requirements management and software logistics SAP offering Change Management Control changes for all technology platforms Enhanced Change and Transport System (CTS+) Control the quality of changes in projects Quality Gate Management (Q-Gate) Document the full change request workflow process Change Request Management (ChaRM) Custom objects using changed SAP objects Custom Development Management Cockpit (CDMC) SAP AG 2009. All rights reserved. / Page 5
Challenges in Change Management And How SAP Solution Manager Can Support You Customer Challenge Identification of critical business processes affected by change events and no test recommendations. SAP offering Process Change Analyzer (BPCA) Perform tests with lowest cost and risk Test Management Provide change information for Root Cause Analysis Change Diagnostics Collect change metrics to evaluate and improve IT processes Configuration Validation Keep solutions up-to-date with SAP changes and introduction of new processes Maintenance Management Innovation Management SAP AG 2009. All rights reserved. / Page 6
Change Management Process Overview Involving ALM listing capabilities Change Management Workflow-based management of business and technology driven changes with integrated project management and synchronized deployment capabilities. Standardized process leading to improved reliability of solution and minimized risk through segregation of duties and transparency of all changes Efficient solution management all project and system information is saved in SAP Solution Manager Requirements Design Build Test Deploy Operate Change Management Maintenance Management Innovation Management Solution Documentation CDMC Test Management CTS+ Q-Gate ChaRM Change Diagnostics Configuration Validation
Change Management Requirements Process Expert Process Expert Quality Manager System Administrator Requirements Design Build Test Deploy Operate Requirements Identification Customer initiated changes SAP initiated changes Innovation Enhancements Process Owners End Users IT Administrators Maintenance Management activities Describe the Change in Detail Identify the Priority of the Request Describe the Impact Solution Incidents Change Management Support Package Stacks Solution Alerts SAP Notes Enhancements Change Requirements + Change Management Activities
Change Management Design Process Expert Process Expert Quality Manager System Administrator Requirements Design Build Test Deploy Operate Prepare Solution Documentation Prepare accurate and complete description of the Technical Landscape, Process, and Custom Code documentation Execute project using ASAP methodology Documentation on project level and technical tracking of changes Process control Process Hierarchy Solution Documentation Activities
Change Management Build Process Expert Process Expert Quality Manager System Administrator Requirements Design Build Test Deploy Operate Change Development Execute technical and business configuration through SAP Solution Manager Create and adjust custom development Central and synchronous change transport/deploy Getting the configuration ready for testing
Change Management Test Process Expert Process Expert Quality Manager System Administrator Requirements Design Build Test Deploy Operate Test Management Quality assurance, workflow, and risk analysis Integration validation ensures business continuity Test planning, and automation increases overall efficiency Perform tests with lowest cost and risks Comprehensive Test Management
Change Management Deploy Process Expert Process Expert Quality Manager System Administrator Requirements Design Build Test Deploy Operate Go Live Quality Management project phase control Change Request Management workflow Central and synchronous Transport Management Keep solutions up-to-date New Release is now available to the business
Change Management Operate Process Expert Process Expert Quality Manager System Administrator Requirements Design Build Test Deploy Operate Operate End-to-End Change Diagnostics collects data Reporting on current settings and recent changes Configuration Validation for validation reporting Perform comparison of current configuration against defined target or standard configuration baseline N.
Solution Documentation Motivation In order to fully leverage the value of SAP Enterprise Support and achieve the required transparency of IT Solution, you need solution documentation that includes an accurate and complete description of solution landscape itself with all business process and custom modifications. The solution documentation is divided into three types of documentation: Technical landscape documentation process documentation Custom Code documentation SAP 2009 / Page 14
Maintenance Management Process View Maintenance of SAP solutions SAP Notes Single provide a solution for knows issues. SAP Notes are most commonly applied upon request (e.g. current incident in productive environment, information from SAP about potential issue (Hot News, Security Notes)). SAP Notes are collected and released as Support Packages. In order to comply to legal requirements or run on latest Technology Support Packages are applied to SAP solutions. Apply single correction(s) Detection of (potential) bug Import SAP Note(s) Incident Hot News Security Note Note Assistant (SNOTE) Testing Deploy Changes Go Live Application of collected fixes / enhancements Plan Maintenance Activity Download & Apply packages Test Management capabilities Quality Gate Management capabilities Need to apply Legal Change Maintenance Optimizer Decision to increase Support Package level Installation tools, (e.g. SPAM, SAINT, JSPM) SAP 2009 / Maintenance of SAP Solutions, Page 15 Apply SAP Notes according Sideeffect Report
Innovation Management Delivery of Accelerated Innovation In the past: Upgrades and now: SAP Enhancement Packages Requirements / System Functionality Requirements Requirements / System Functionality Requirements R/3 4.6C Implementation ERP Upgrade Time ECC 6.0 EHP 2 EHP 4 Time = Innovation gap = R/3 4.6C standard = Innovation gap = ERP 6.0 standard = ERP 6.0 standard = EHP functionality Upgrade as a major business activity every 5-6 years to fulfill business requirements. New functionality implemented in digestible portions via SAP enhancement packages. Continuously close functional gap With SAP enhancement packages, it is possible to regularly add new functionality
Enhanced Change and Transport System Integrates all Workbenches ABAP Workbench SE80 Exchange Infrastructure Integration Builder TPZ Development Landscape Transport CHANGE AND TRANSPORT SYSTEM Quality Landscape Transport Production Landscape Developer Studio and NWDI SCA Development Landscape Transport Quality Landscape Transport Production Landscape Enterprise Portal Content Administrator EPA Development Landscape Transport Quality Landscape Transport Production Landscape (non-abap objects) SAP 2009
Quality Gate Management The Quality Management process for SAP-centric Solutions Requirements Q Design Q Build Q Test Q Deploy Collaboration and Project Controlling Requirements from business Departments Q-Gate: Requirements to Design Functional and technical blueprint Functional and technical feasibility Set-up of technical infrastructure Q-Gate: Design to Build Extend Solution Custom Development Partner solutions Prepare Solution Operations (Run SAP) Test Planning Test Scope Identification Test Requirements Test System Setup Q-Gate: Build to Test Functional Test User Acceptance Test Consistency Checks Performance Test Q-Gate: Test to Deploy Support Going- Live Session Verification of production system Handover to business Transports in Cycles Final Transport
Change Request Management Controls Single Change Requests SAP Solution Manager Service Desk Service Desk Employee Service Message Incident Requester Change Request Management Developer Tester IT Operator Change Request Change Transaction Change Manager Maintenance Cycle PRD Controlled transports QAS Controlled transports DEV SAP 2009
End-to-End Change Control Management Part of the Change Management Process End-to-End Change Management Process Register and classify RFC Approve change Confirm and schedule change Build change Test change Implement change and review result Change Manager Change Manager Change Manager Developer Tester Change Manager E2E Change Control Management DEV TST Production SAP 2009 2007 / Page 20
Central Change Control of Transports in Solution Landscapes Development Landscape QA Landscape Production Landscape Development Environment SE80 DS & DI SE80 DS & DI System System System mysap ERP Transport Landscape ERP mysap ERP mysap ERP Transport Landscape mysap CRM CRM mysap CRM mysap CRM Portal Content Administrator DS & DI Enterprise Portal Transport Landscape EP Enterprise Portal Enterprise Portal SE80 Transport Landscape BW BW BW BW SE80 Integration Builder Process Integration (XI) Transport Landscape PI Process Integration (XI) Process Integration (XI) Change Control SAP Solution Manager
Test Management Central Hub for Integrated Testing Type of Change Test Scope Identification New SAP Solution SAP Solution Update Blueprint Change Impact Analysis Test Planning System Setup Test Execution Manual and automated tests Apply Changes to Production Test Scope Identification Test Planning Manual Tests Automated Tests UI based Tests Option 1 SAP Solution Manager Blueprint SAP Solution Manager Process Change Analyzer SAP Solution Manager Test Workbench SAP TDMS SAP Solution Manager Test Workbench SAP Solution Manager ecatt HP: QTP CPWR:TestPartner Backend Tests ecatt: Application Logic Tests Option 2 SAP Solution Manager Blueprint SAP Solution Manager Process Change Analyzer HP Quality Center HP Quality Center HP QTP SAP TDMS SAP TAO
Custom Development Management Cockpit and Process Change Analyzer Custom Development Mgmt Cockpit Process Change Analyzer Changed SAP Objects, e.g. Support Pack SAP Objects Core Processes with TBOM Selected Scenarios BC Internet Sales: B2C Processes -to-consumer Register in Web Shop Select Product Update Shopping Basket Planned Changes SAP Support Packs SAP Enhancement Packages Custom Code Customizing changes Custom Objects Custom Objects using changed SAP Objects Core Processes affected by the Change to Consumer Select Product Update Shopping Basket SAP 2009
Change Diagnostics Typical Questions Which database parameters were changed by the 24/7 support team last night? What was last month content of the j2ee/cluster/ instance.properties file? How many transports did we import last month? How many urgent corrections did we import last month? How many objects did we change last month? Is there one place where all changes in the system are listed? What are the configuration differences between server0 and server1? How many stabilization transports did we have after the last GoLive? SAP 2009
Change Diagnostics Reports on Current Settings and Recent Changes Java System Java Extractors OS/DB E2E Change Diagnostics ABAP System OS/DB ABAP Extractors BI Reporting Managed Systems Data Collection SAP 2009
Configuration Validation Challenges Are the OS, DB, Software and Kernel is on the certain / latest level? on all Systems?.. Please show me? Are all our CRM systems compliant with the new Configuration Baseline?.. not compliant.. which systems?..why exactly? Have we applied SAP Note xxxxx on all systems? please report implementation status for all systems? Have we imported Transport Request xxxx (with important performance changes) on all systems? could I have a list of the systems where it is still missing? Are security settings applied? on all systems? could you please confirm and report? Challenges A large number of systems Complex SAP Landscape Need perform comparison of current configuration status against a defined target or standard configuration baselines with minimum efforts and ASAP SAP 2009
Configuration Validation Tools Overview Target Systems Maintenance Configuration Validation Reporting Create and maintain Target Systems (configuration baselines) Create Templates for Target Systems Create Comparison Lists SAP 2009 Select Reference System and Comparison Lists Execute Configuration Validation Reports
E2E Change Control Management Roles and Responsibilities Solution Design Solution Maintenance Solution Correction Global / Regional Process Champion Solution Architecture SAP Maintenance Management End User / Key User Incident Management Program Management Office Change Request Management Application Management Application Change Test Management Change Deployment Diagnostic Workbench / Customizing Changes Custom Development Correction & Transport System SAP NetWeaver Team System Change Diagnostic DB / OS / HW Changes & Maintenance IT Infrastructure SAP 2009
Maturity in your Support Organization SAP 2007 / Page 29 Reference: SAP E2E Benchmarking Study
SAP Solution Manager Trusted Process Certificate! http://service.sap.com/enterpriseedition -> Certification
Demo
Process Expert Quality Manager System Administrator System Administrator DEMO 1 2 3 4 5 6 Requirement Design Build Test Deploy Operate Change Management Workflow-based management of business and technology driven changes with integrated project management and synchronized deployment capabilities. Standardized process leading to improved reliability of solution and minimized risk through segregation of duties and transparency of all changes Efficient solution management all project and system information is saved in SAP Solution Manager
Further Change Management Information SAP Change Control Management Info Center: Homepage: http://service.sap.com/changecontrol SAP CTS+ Info Center: Homepage: https://www.sdn.sap.com/irj/sdn/cts SAP Press: SAP Change and Transport Management by Armin Koesegi and Rainer Nerding SAP Change and Transport Management by Armin Kösegi, Rainer Nerding
Thank you! SAP AG 2009. All rights reserved. / Page 34
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