Kaiser Permanente Providers

Kaiser Permanente Providers As a Multi-Choice POS member, you can choose to receive care with a low copayment from Kaiser Permanente Providers. Kaiser Permanente Providers include physicians practicing in our Medical Centers and contracted privatepractice Physicians practicing in their own offices throughout metro-atlanta. The Kaiser Permanente Provider benefit level helps you control your out-ofpocket costs. You normally pay the lowest amount on this plan by using Kaiser Permanente Providers. And, you don t have to worry about submitting any claims for reimbursement. 15

Frequently Asked Questions Doctors Doctors Why is choosing a personal physician important? When you enroll in Kaiser Permanente, the first step to receiving care is the selection of your Kaiser Permanente Provider level personal physician from the physicians practicing at Kaiser Permanente Medical Centers or from our network of contracted Physicians practicing in offices all over town. At this level, your personal physician will be responsible for providing you with routine medical care and for coordinating care you receive in the hospital or from specialists. That s why we require you to choose a Kaiser Permanente Provider when you enroll in our Multi-Choice POS plan. Every member of your family should have his or her own personal physician. Because this relationship is so important to your overall care under the Kaiser Permanente Provider benefit level, if you do not select a Kaiser Permanente Provider level personal physician upon enrollment, we will assist you by identifying a doctor in a medical office near your home. That doctor will be listed in our records as your Kaiser Permanente Provider level personal physician until you make a selection and inform us of your decision. You may change your personal physician at any time by calling our Member Services Department (404) 261-2590. Do I have to select personal physician? Yes. Even if you plan to receive care from Participating or Nonparticipating Providers you still should select a personal physician from the Kaiser Permanente Provider level so you can access your Kaiser Permanente Provider level benefits at anytime. Who can I choose as a Kaiser Permanente personal physician? You have two options. You can select your physician from: The Southeast Permanente Medical Group (TSPMG) Physicians who practice in our medical centers. If you select a physician in one of our medical centers, you ll get: The time-saving convenience of receiving most of your medical services in one location. In addition to the physicians offices, most of our medical centers include pharmacy, lab, and X-ray services. Award-winning doctors (recipient of the American Medical Group Association s 2002 Preeminence Award for exceptional leadership, high quality care, and excellent service). A physician who practices in a group that cares predominantly for Kaiser Permanente members. Access to the hospitals and specialists to whom your physician refers. The support of the full team that works with your physician, including nurse practitioners, physician assistants, and nursing staff. Health Line a single telephone number through which you can make appointments and access a variety of other health services. A firm commitment from the physicians, nurses, pharmacists, and other staff members in our medical centers to provide you and your family with quality care and excellent service. In fact, each of our centers firmly stands by our Quality Service Guarantee. If, at any time, you re not completely satisfied with the service you receive in our centers, we ll refund any applicable copay. Little to no paperwork. Or you may select your physician from: Physicians who contract with TSPMG and practice in their own offices all over town. If you select an Physician, you ll get: A physician who practices in his or her own medical office quite possibly the same family doctor you have now Access to that physician s office and the hospital and specialists to whom that physician refers. You ll need to call his or her office to make an appointment. The Kaiser Permanente Providers available to be selected as a personal physician are located on page 51 through 74. 16

Frequently Asked Questions Doctors Do Kaiser Permanente Medical Center physicians close their practices to new patients? Our goal is to give you flexibility and choice in selecting your personal physician. We also want to make certain that the personal physician you choose is available to provide care when you need it. Therefore, a few physicians with very large practices may, on occasion, not be accepting new patients. By taking these steps, we help ensure that you have easy access to a physician who knows you and is available to meet your needs. However, a few Affiliated Community Physicians may close their practices to new patients from time to time. Those Physicians with closed panels will be designated in this directory as not accepting new patients. How do I tell you who I ve chosen as my Kaiser Permanente Provider? When completing the Enrollment Application and Change Form, please write the in-plan physician s ID number in the designated space. Physician ID numbers are listed in this section under each primary care physician s name in this directory. Remember to select a physician for yourself and each family member. You can select a different personal physician for each member of your family, if you wish. If enrolling as part of an employer group, please also complete any other form(s) required by your employer. Some employers may have enrollment methods other than our Enrollment Application and Change Form. If so, make sure you include the physician ID number(s). What should I do if I want to go to a Kaiser Permanente Provider other than the personal physician I have chosen or that has been designated for me? Your Kaiser Permanente personal physician is responsible for coordinating your care under the Kaiser Permanente Provider benefit level. If you would like to see a different Kaiser Permanente Provider, and have selected one of our Physicians as your personal physician, your care will be provided by that doctor or another who practices in the same office. If you wish to be treated by a doctor at a Kaiser Permanente Medical Center or by another Physician, you should select that individual as your new personal physician before scheduling treatment. If you have a Kaiser Permanente Provider as your personal physician, you do not need to change your physician choice if you simply want to see another physician at a different Kaiser Permanente Medical Center. Basically, if you want to see another doctor in a different group of offices, please call us first so that we can change your physician selection in our system. That way you will avoid any confusion. It is important to remember that switching to a new personal physician may also change the physicians available to you for specialty care. How do I change my personal physician? It s very simple. You may change your physician at any time and as often as you wish. Simply call our Member Services Department at (404) 261-2590. You also may change your personal physician when visiting one of our medical centers (just tell a member of your health care team), or when you call our Health Line. Make sure you have your Kaiser Permanente health record number handy. How does Kaiser Permanente ensure quality practitioners? Kaiser Permanente s credentialing process is very rigorous. All practitioners are reviewed and approved by the Credentials Committee before they are selected to participate in our medical care program. Review and verification of practitioner credentials include 17

Frequently Asked Questions Doctors education and training, experience, licensure and certification, malpractice issues and the health status of all applicants. Continuous quality reviews are conducted on an ongoing basis. Members are also asked to evaluate their practitioners regularly through satisfaction surveys. How do I know I m choosing a health plan that s committed to quality? Our commitment to quality shows. In independent reviews, we re one of the most highly rated health care organizations in the country. Here are just a few of the honors we re proud to have earned: National Committee for Quality Assurance (NCQA): In 2001, and for the second year in a row, the Kaiser Permanente health plan received Excellent Accreditation the highest level of accreditation possible for both HMO and Medicare plans. NCQA is an independent organization that monitors health plan quality. The American Medical Group Association (AMGA): The Southeast Permanente Medical Group, Inc. (TSPMG) received the American Medical Group Association s 2002 Preeminence Award. The AMGA s coveted award honors exceptional leadership in AMGA member medical groups for the following measurements: Exceptional leadership. Innovation and vision. Contributions to the advancement of quality. Effective health care delivery practices and structure. Outstanding contributions to the local public community. What if I need a specialist? When selecting a Kaiser Permanente Provider keep in mind that your physician choice will determine which specialists are available to you. Your personal physician has an established relationship with a specific group of specialty care doctors with whom he or she works and trusts. By referring only to a certain group of specialists, your physician is better able to ensure that you receive quality care. You must get a referral from your personal physician in order to see a specialist. If you choose a Medical Group physician as your personal physician, your physician will refer you to Medical Group specialists or specific community specialists. If you choose an Physician, your physician will refer you to an Affiliated Community Specialist. Are there certain services that do not require a referral from a personal physician? Appointments with obstetricians/ gynecologists, dermatologists, psychiatrists, ophthalmology, and behavioral health specialists (these are self-referral specialists) do not require a referral from your personal physician. Because your personal physician also has a relationship with a select group of self-referral specialists, we encourage you to see only those self-referral specialists affiliated with your personal physician. If you choose a Medical Group physician as your personal physician, you may self-refer to any Medical Group Self-Referral Specialist. If you choose an Physician as your personal physician, you may self-refer to any Affiliated Self- Referral Specialists. Self-referral specialists and other specialists are listed by medical center or county after the primary care physicians listing in each section of this directory. (If your Physician has two asterisks (**) next to his or her name, you are encouraged to receive care from Kaiser Permanente Medical Group selfreferral and referral specialists.) As an Added Choice member, you can receive care from any specialist you wish, but you ll be required to pay a percentage of the costs after your deductible has been met. If you require assistance in obtaining specialty care, please call Member Services at (404) 261-2590. 18

Frequently Asked Questions (In-Plan Care) Doctors How do I obtain information about my Kaiser Permanente Provider? Please refer to this directory for information about the doctors available through the Kaiser Permanente Provider level. See the diagram below for the types of information available on personal physicians and selfreferral specialists. Medical Group Physician Physician s name. Physician s specialty and identification number. Qualifications. MCARTHUR CADET, MD ID #: 0538 Southwood Medical Center Piedmont Hospital Medical Education: University of Medicine and Dentistry of New Jersey/Rutgers Medical School; Internship & Residency: University of Medicine and Dentistry of New Jersey/Rutgers Medical School, St. Peters Medical Center; Board Certified: Family Practice Kaiser Permanente Medical Center where the physician practices. The hospital where the physician generally admits patients, or where you will be referred, if you select this physician. Physician Physician s name. Physician s specialty and identification number. Qualifications. Physician s address(es) and telephone number(s). FAKHAR IJAZ, MD ID #: 4594 Piedmont Hospital Medical Education: King Edward Medical College, Pakistan; Residency: Monmouth Medical Center, New Jersey; Board Certified: Internal Medicine 232 West Second Street; Jackson, GA 30233 (770) 775-4334 The hospital where the physician generally admits patients, or where you will be referred, if you select this physician. 19

Frequently Asked Questions Member Services/After-hours Urgent Care Member Services What do I pay when I use the services of a Kaiser Permanente Provider? You pay a copayment for office visits. The cost of your office visit will be determined by your plan. Your copayment is due at the time of your visit. How do I schedule an appointment? If your doctor practices at a Kaiser Permanente Medical Center, there is one number for you to call to make or cancel appointments, speak with an advice nurse, or access afterhours urgent care regardless of which Kaiser Permanente Medical Center you use. Locally, the Health Line number is (404) 365-0966. If dialing long distance, you can dial the Health Line number toll-free at 1-800-611-1811. The Health Line is open to schedule appointments or to speak with an advice nurse 24 hours a day, seven days a week. (If your personal physician is one of our Physicians, call his or her office directly to make an appointment.) Do I need a referral from my personal physician to receive specialty services? Under the Kaiser Permanente Provider benefit level, specialty care services are coordinated by your personal physician. Each physician works with a select group of specialists to ensure that you receive quality care. Your personal physician will be responsible for coordinating care you receive in the hospital or from specialists, and will write a referral for specialty care. When you require a specialty service, you will need a written referral order from your personal physician. The form will show the services the specialist is to provide as well as provide clinical information for the specialist. Be sure to take the referral form with you to the specialist as some specialist may cancel your appointment without it. Your personal physician will let you know if your referral requires authorization by Kaiser Permanente. Please note the first referral usually authorizes only one visit. After-hours Urgent Care What if I need medical advice from a Kaiser Permanente Provider after regular office hours? You can call one of our advice nurses 24 hours a day, seven days a week if you simply want advice on what to do if you are sick or hurt, and you believe the situation is not life or health threatening. Our advice nurses are registered nurses. The advice nurse will answer your questions and may suggest you make an appointment, go to one of our After-hours Urgent Care Centers, or go to the nearest emergency room. To reach an advice nurse, just call the Health Line (404) 365-0966 locally or 1-800-611-1811 long distance. What if I need to see a Kaiser Permanente Provider after regular office hours, but it s not an emergency? After-hours urgent care can help you during those times when your medical office is closed and the situation is not critical or does not jeopardize your life, but immediate medical attention is needed. It is a more convenient and less expensive alternative than hospitals emergency rooms. It offers shorter waits for medical attention than most emergency rooms. After-hours urgent care is available evenings, weekends, and holidays. (If you have an emergency, call 911 or go to the nearest emergency room.) 20

Frequently Asked Questions After-hours Urgent Care An emergency is any sudden, severe illness or injury that jeopardizes life or health and would lead a reasonable person with no medical training to seek immediate medical attention.) Please remember that your copayment for after-hours urgent care will usually be higher than the copayment you pay during normal office hours. Please check your benefits plan for specific copayment information. You may receive after-hours urgent care at the following Kaiser Permanente After-hours Urgent Care Centers and the After-hours Urgent Care Centers during the times listed: Kaiser Permanente After-hours Urgent Care Centers To decrease wait time for our members, after-hours urgent care offers a limited number of appointments. Appointments can be made by calling the Health Line at (404) 365-0966. Walk-ins are also welcome, but wait time will vary. Keep in mind that patients with more serious conditions may be given priority. Kaiser Permanente Cumberland Medical Center 2525 Cumberland Parkway Atlanta, GA 30339 Kaiser Permanente Southwood Medical Center 2400 Mt. Zion Parkway Jonesboro, GA 30236 Kaiser Permanente Medical Center at Gwinnett 3650 Steve Reynolds Boulevard Duluth, GA 30096 Kaiser Permanente Panola Medical Center 5440 Hillandale Drive Lithonia, GA 30058 Call: (404) 365-0966 (locally) or 1-800-611-1811 (long distance) Weekday and weekend hours: Mon.-Fri. 6-10 p.m. Sat. 9 a.m.-9 p.m. Sun. 10 a.m.-6 p.m. (After-hours urgent care only) To decrease wait time for our members, after-hours urgent care offers a limited number of appointments. Appointments can be made by calling the Health Line at (404) 365-0966. Walk-ins are also welcome, but wait time will vary. Keep in mind that patients with more serious conditions may be given priority. Holiday hours: Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, and New Year s Day 9 a.m.-9 p.m. Thanksgiving Day, Christmas Day 11 a.m.-6 p.m. (After-hours urgent care only) After-hours Urgent Care Centers WellStar Neighborhood Healthcare Centers (Routine and preventive care services are not covered at WellStar Neighborhood Healthcare Centers.) WellStar Neighborhood Healthcare Center/Shallowford 3600 Sandy Plains Road Marietta, GA 30066 (770) 977-4547 WellStar Neighborhood Healthcare Center/Powers Ferry 2890 Delk Road Marietta, GA 30067 (770) 955-8620 WellStar Neighborhood Healthcare Center/Kennesaw 3805 Cherokee Street Kennesaw, GA 30144 (770) 426-5665 Wellstar Neighborhood Healthcare Center/Town Lake 120 Stone Bridge Drive Woodstock, GA 30189 (678) 494-2500 Weekday and weekend hours: (all WellStar Neighborhood Healthcare Centers): Mon.-Fri. 5-8 p.m. Sat.-Sun. 8 a.m.-8 p.m. 21

Frequently Asked Questions Hospitals Hospitals The hospitals listed here are used for Kaiser Permanente Provider benefit level inpatient care for Kaiser Permanente members in the Metro-Atlanta area. If you need to be admitted, your Kaiser Permanente Provider will determine which facility you use. The hospital where your physician generally admits patients is listed in this brochure under his or her name. Atlanta Medical Center 303 Parkway Drive, NE Atlanta, GA 30312 (404) 265-4000 Children s Healthcare of Atlanta at Egleston 1405 Clifton Road, NE Atlanta, GA 30322 (404) 325-6400 Children s Healthcare of Atlanta at Scottish Rite 1001 Johnson Ferry Road, NE Atlanta, GA 30342 (404) 256-5252 Emory Eastside Medical Center ( inpatient services only) 1700 Medical Way Snellville, GA 30078 (770) 979-0200 Fayette Community Hospital (Emergency only) 1255 Highway 54 West Fayetteville, GA 30214 (770) 719-7000 Henry Medical Center 1133 Eagle s Landing Parkway Stockbridge, GA 30281 (770) 389-2262 Newton General Hospital 5126 Hospital Drive Covington, GA 30014 (770) 786-7053 - Cherokee 201 Hospital Road Canton, GA 30114 (770) 720-5100 1000 Johnson Ferry Road, NE Atlanta, GA 30342 (404) 851-8000 Piedmont Hospital 1968 Peachtree Road, NW Atlanta, GA 30309 (404) 605-5000 Rockdale Hospital 1412 Milstead Avenue, NW Conyers, GA 30012 (770) 918-3000 South Fulton Medical Center 1170 Cleveland Avenue East Point, GA 30344 (404) 305-3500 Southern Regional Medical Center 11 Upper Riverdale Road, SW Riverdale, GA 30274 (770) 991-8000 Southwest Hospital and Medical Center 501 Fairburn Road, SW Atlanta, GA 30331 (404) 699-1111 WellStar Cobb Hospital 3950 Austell Road, SW Austell, GA 30106 (770) 732-4000 WellStar Douglas Hospital 8954 Hospital Drive Douglasville, GA 30134 (770) 949-1500 WellStar Kennestone Hospital 677 Church Street, NE Marietta, GA 30060 (770) 793-5000 WellStar Paulding Hospital 600 W. Memorial Drive Dallas, GA 30132 (770) 445-4411 What if I need to be admitted to the hospital? Kaiser Permanente Providers are affiliated with some of Atlanta s most respected hospitals. The hospitals used under the Kaiser Permanente Provider Benefit level for most inpatient care are listed on this page. Your personal physician choice will determine the hospital to which you will be admitted. The hospital generally used by each Kaiser Permanente Provider is listed in this brochure under his or her name. 22

Frequently Asked Questions Pharmacies Pharmacies How much will it cost me to use a Kaiser Permanente Medical Center pharmacy? Under the Kaiser Permanente Provider benefit level, your coverage includes the generic prescription drugs and brand prescription drugs listed on our formulary. (See page 24 for additional information about the Kaiser Permanente Formulary.) The copayment will vary between generic and brand drugs, with brand generally having slightly higher copayments. How do I get my prescriptions refilled at Kaiser Permanente pharmacies? We have two great options for refilling your prescriptions previously filled at a Kaiser Permanente Medical Center pharmacy. Instead of bringing your prescription refills into our pharmacy, we offer these two convenient options. 1. Order online at our Members Only Web site, www.kponline.org. 2. Call our 24-hour Refill line at (770) 434-2008. With both, you have the option of having refills mailed to your home or picked up at one of our medical centers. There s no shipping charge for mail-order service. Please allow 7 to 10 days for delivery when using mailorder. As a new Kaiser Permanente member, how will I get my current prescriptions filled at Kaiser Permanente Medical Center pharmacies under my prescription drug benefit? You can call our Health Line at (404) 365-0966 locally or 1-800-611-1811 long distance to get information about transferring your current prescription(s). (Be sure you have your prescription bottle(s) and health record number handy when you call.) Once you access the Health Line, enter your health record number and then select option number six the new member option. A service associate will schedule your first appointment with your personal physician and then a clinical pharmacist will assist you with your medications. Your clinical pharmacist will help you get the most value from your prescription drug benefit when transitioning your medications into Kaiser Permanente Medical Center pharmacies. What specialized pharmacy services does Kaiser Permanente Medical Center pharmacies offer? In addition to the pharmacy staff who operates Kaiser Permanente Medical Center pharmacies, we have specialized pharmacists who are clinically trained in managing drug therapy for specific disease states, such as coronary artery disease, clotting disorders, and asthma management. Clinical pharmacists assist physicians with drug therapies, recommend dosage adjustments, and monitor effectiveness and side effects of drugs to achieve best results. Specialized pharmacy services include: New Member Pharmacy Telephone Consultation Service: Helps new members transition their new or refill prescriptions into Kaiser Permanente. Outpatient Pharmacy Anticoagulation Service (OPAS): Monitors lab tests and adjusts medications for patients who are currently taking Warfarin or other anticoagulation therapies to reduce their risk of bleeding or clotting. Cholesterol Management Service (CMS): Monitors lab tests and adjusts medications for patients who take cholesterol lowering medications to ensure cholesterol goals are met. Primary Care Services: Monitors patients with chronic or multiple illnesses to determine if adjustments of drug therapy are needed in order to achieve treatment goals. Contacting clinical pharmacists: New member clinical pharmacy specialists: Call the Health Line at (404) 365-0966 and select the new member option to speak with one of the following Clinical pharmacy specialists: Debbi Baker, Pharm.D. Jacinda Byrd-Smith, Pharm.D. Jennifer Disbrow, R.Ph., MBA Angie Norrell, Pharm.D. OPAS clinical pharmacy specialists: Corrie Lotz, Pharm.D. Cathy Mason, R.Ph. Andrea Schruers, R.Ph. Bresha Shaw, Pharm.D. (404) 364-4848 23

Frequently Asked Questions Pharmacy Primary care and cholesterol management clinical pharmacy specialists: Phyllis Lockridge, Pharm.D. Alpharetta Medical Center (770) 663-3104 Kellye Aschmeyer, Pharm.D. Tonya Ragsdale, Pharm.D. Cascade Medical Center (404) 505-4136 Suzanne Booth, Pharm.D. Crescent Medical Center (770) 496-3653 Catherine Schubert, Pharm.D. Cumberland Medical Center (770) 431-4344 Jodi Hansgen, Pharm.D. Glenlake Medical Center (770) 677-6141 Angela Kicklighter, Pharm.D. Gwinnett Medical Center (770) 931-6066 Teri Laurenti, Pharm.D. Gwinnett Medical Center (770) 931-6004 Cassandra Tancil, Pharm.D. Panola Medical Center (770) 322-3309 Rina Patel, Pharm.D. Southwood Medical Center (770) 603-3903 Catherine Woodard, Pharm.D. Southwood Medical Center (770) 603-3581 Lisa Woolard, Pharm.D. TownPark Medical Center (770) 504-5451 Does Kaiser Permanente have a drug formulary? Yes. The formulary applies in the Kaiser Permanente Provider benefit level only. Coverage for prescription drugs is limited to those drugs that are included on the Kaiser Permanente formulary. A formulary is a list of drugs widely considered to be safe, useful, and cost effective. Kaiser Permanente continually updates the formulary by adding important new drugs when they become available and deleting those that are obsolete. If you request a nonformulary drug, you will be responsible for the full cost of that drug. In certain cases, your Kaiser Permanente Provider may make an exception regarding access to a nonformulary drug. These exceptions are based on medical necessity and an evaluation of whether an alternative formulary drug is appropriate for your care. In the event your physician believes your condition is best treated with a nonformulary drug, he or she may complete the necessary paperwork to make an exception in your case, and your prescription will be covered at your regular copay. Certain prescriptions require prior authorization before they can be written. Please call the Kaiser Permanente Member Services Department at (404) 261-2590 if you would like a copy of our drug formulary. Do Kaiser Permanente Medical Center pharmacies offer over-the-counter (OTC) drugs? Yes. Kaiser Permanente Medical Center pharmacies have popular nonprescription drugs for sale at competitive prices. 24

Location. Location. Location. Kaiser Permanente s pleasant, comfortable medical centers are conveniently located throughout the Atlanta area. The map below shows the locations of Kaiser Permanente Providers (Kaiser Permanente Medical Center physicians and Physicians) and hospitals. The following pages list the addresses and hours of operation of Kaiser Permanente Providers. After you become a member, you will receive a Multi-Choice POS Member Services Guide with additional information, or you may call our Member Services Department at (404) 261-2590. H Kaiser Permanente Medical Centers Physicians Medical Offices Affiliated Hospitals* * The hospital that you will be admitted to will be determined by the primary care physician you select. 25

Kaiser Permanente Medical Centers Important Information Health Line: (Available 24 hours, seven days a week for appointments, advice, appointment cancelation, and after-hours urgent care) (404) 365-0966 locally 1-800-611-1811 long distance (Disponsible en Español) Member Services: (404) 261-2590 (Disponsible en Español) Hours: Mon.-Fri. 8:30 a.m.-9 p.m. Sat.-Sun. 9 a.m.-9 p.m. After-hours Urgent Care Weekday and weekend hours: Mon.-Fri. 6-10 p.m. Sat. 9 a.m.-9 p.m. Sun. 10 a.m.-6 p.m. (After-hours Urgent Care only) After-hours Urgent Care Holiday hours: Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, and New Year s Day 9 a.m.-9 p.m. Kaiser Permanente Alpharetta Medical Center 3550 Preston Ridge Road Alpharetta, GA 30005 Located in the Preston Ridge Business Park, off of Old Milton Parkway near Georgia 400 Services available: Pediatrics/ Adolescent Medicine, Adult Medicine,, Pharmacy, Lab, X-ray, and Health Education Hours: Monday-Friday 8:30 a.m.-6 p.m. Pharmacy Hours: Monday-Friday 9 a.m.-6 p.m. Health Care Operations Supervisor: (770) 663-3395 Health Line (Appointments and Medical Advice): (404) 365-0966 locally 1-800-611-1811 long distance WINDWARD PKWY MORRIS RD 400 NORTH POINT OLD PKWY PRESTON RIDGE RD WEBB BRIDGE RD MILTON PKWY ALPHARETTA Directions: Take Georgia 400 to Exit 10, Old Milton Parkway; go east. At the third traffic light, turn left onto North Point Parkway. Go 4/10 of a mile and turn right onto Preston Ridge Road. The medical center is on the left. (See pages 64 to 65 for a listing of personal physicians and page 86 for a listing of self-referral specialists practicing at this office.) Thanksgiving Day, Christmas Day 10 a.m.-6 p.m. (After-hours Urgent Care only) 26

Kaiser Permanente Medical Centers Kaiser Permanente Brookwood at Peachtree Medical Office 1745 Peachtree Street; Suite U Atlanta, GA 30309 Located in Brookwood Place, just south of Piedmont Hospital Services available: and Pharmacy Hours: Monday-Friday 7 a.m.-4:30 p.m. Pharmacy Hours: Monday-Friday 7:30 a.m.-4:30 p.m. Clinical Supervisor: (404) 888-7649 Directions Line: (404) 888-7664 Health Line (Appointments and Medical Advice): (404) 365-0966 locally 1-800-611-1811 long distance 75 NORTHSIDE DR PIEDMONT HOSPITAL 85 400 75 85 BROOKWOOD AT PEACHTREE Directions: From I-85 South, take exit number 86 (GA-13 South/Peachtree Street). Continue on GA-13 South toward Peachtree Street/US-19 North/Buckhead. Turn right onto Peachtree Road. Brookwood Place will be on your right. Turn right into Brookwood Place. Then turn left into the parking deck on the left. Kaiser Permanente is on the second floor above Swoozie s. From I-85/75 North, take exit number 250, towards 10th - 14th/GA Tech. Stay straight to go onto Williams Street. Turn right onto 14th Street/US-19/GA-9. Turn left onto W. Peachtree Street/US-19/GA-9 and continue to follow US-19 (Peachtree Road). Brookwood Place is just across the I-85 overpass, on your right. Turn right into Brookwood Place. Then turn left into the parking deck on the left. Kaiser Permanente is on the second floor above Swoozie s. From I-75 South, take the Howell Mill Road/Northside Drive exit, number 252. Keep left at the fork in the ramp. At the light, turn left onto Northside Drive. Proceed to Collier Road, and take a right turn. Upon reaching Peachtree Road, turn right. Brookwood Place will be on the left at the third traffic light. Turn left into Brookwood Place. Then turn left into the parking deck on the left. Kaiser Permanente is on the second floor above Swoozie s. From GA 400 Take exit number 1, Sidney Marcus Boulevard. Turn left onto Sidney Marcus Boulevard at the bottom of the ramp. After clearing the bridge, turn right at the light onto GA-13. Continue on GA-13 South toward Peachtree Street/US-19 North/Buckhead. Turn right onto Peachtree Road. Brookwood Place will be on your right. Turn right into Brookwood Place. Then turn left into the parking deck on the left. Kaiser Permanente is on the second floor above Swoozie s. (See page 66 for a listing of personal physicians practicing at this office.) 27

Kaiser Permanente Medical Centers CASCADE PKWY CASCADE ROAD INTERSTATE 285 LAKEWOOD FREEWAY GREENBRIAR PKWY CASCADE Kaiser Permanente Cascade Medical Center 1175 Cascade Parkway Atlanta, GA 30311 Located on Cascade Parkway off the Cascade Road exit of I-285 Services available: Family Medicine,, Nutrition,, Pediatrics/ Adolescent Medicine, Pharmacy, Lab, X-ray, and Health Education Hours: Monday-Friday 8:30 a.m.-6 p.m. Pharmacy Hours: Monday-Friday 9 a.m.-6 p.m. Health Care Operations Supervisor: (404) 505-4012 Directions Line: (404) 505-4001 Health Line (Appointments and Medical Advice): (404) 365-0966 locally 1-800-611-1811 long distance Directions: Take I-285 to Exit 7, Cascade Road; go east. At the first road after the I-285 ramps, turn left onto Cascade Parkway. The medical center is at the end of the street. For members riding MARTA to the medical center: Bus numbers 170 (Brownlee/Ben Hill) and 71 (Cascade) service the Cascade Medical Center area. (See pages 67 to 68 for a listing of personal physicians and page 87 for a listing of selfreferral specialists practicing at this office.) Kaiser Permanente Crescent Medical Center 200 Crescent Centre Parkway Tucker, GA 30084 Located on Crescent Centre Parkway off of the LaVista Road exit of I-285 Services available:, Dermatology, Behavioral Health, Endocrinology, Nutrition,, Pediatrics/Adolescent Medicine, Podiatry, Psychiatry, Radiology, Rheumatology, Pharmacy, Lab, X-ray, and Health Education Hours: Monday-Friday 8:30 a.m.-6 p.m. Pharmacy Hours: Monday-Friday 8:30 a.m.-6 p.m. Health Care Operations Supervisor: (770) 496-3533 Directions Line: (770) 496-3401 Health Line (Appointments and Medical Advice): (404) 365-0966 locally 1-800-611-1811 long distance 28

Kaiser Permanente Medical Centers INTERSTATE 285 CENTRE BLVD CRESCENT LAVISTA RD NORTHLAKE PKWY CRESCENT CENTRE PKWY CRESCENT SPRING RD PKWY CUMBERLAND PACES INTERSTATE 285 CUMBERLAND MALL HARGROVE COBB PKWY FERRY RD CUMBERLAND INTERSTATE 75 Directions: Take I-285 to Exit 37, LaVista Road; go east. At first traffic light past I-285, turn right onto Northlake Parkway. Go one block and turn right onto Crescent Centre Boulevard (between O Charley s and Piccadilly s restaurants). Turn left off Crescent Centre Boulevard onto Crescent Centre Parkway. The medical center is the second building on the right. (See pages 59 to 61 for a listing of personal physicians and page 82 to 84 for a listing of self-referral specialists practicing at this office.) Crescent is one of Kaiser Permanente s Diagnostic Centers of Excellence, providing Mammography, Ultrasound, and Intravenous Pyleogram. Kaiser Permanente Cumberland Medical Center 2525 Cumberland Parkway Atlanta, GA 30339 Located on Cumberland Parkway near I-285 and the Paces Ferry Road exit Services available:, Dermatology, Infectious Diseases, Behavioral Health, Nutrition,, Oncology, Pediatrics/ Adolescent Medicine, Psychiatry, Rheumatology, Pharmacy, Lab, X-ray, and Health Education Hours: Monday-Friday 8:30 a.m.-6 p.m. Pharmacy Hours: Monday-Friday 8:30 a.m.-10 p.m. Saturday 9 a.m.-9 p.m. Sunday 10 a.m.-6 p.m. Health Care Operations Supervisor: (770) 431-4232 Directions Line: (770) 431-4550 Health Line (Appointments and Medical Advice): (404) 365-0966 locally 1-800-611-1811 long distance Directions: Traveling south (west) on I-285, take Exit 18, Paces Ferry Road/Vinings. Turn left off Exit and make a left at second traffic light (Cumberland Parkway). Traveling north (east) on I-285, take Paces Ferry Road/Vinings Exit; turn right off Exit and take left at next traffic light (Cumberland Parkway). The medical center is on the left. (See pages 54 to 56 for a listing of personal physicians and pages 78 to 80 for a listing of self-referral specialists practicing at this office.) After-hours Urgent Care Centers International Travel Service Center 29

Kaiser Permanente Medical Centers INTERSTATE 85 STEVE REYNOLDS BLVD SHACKLEFORD RD 29 PLEASANT HILL RD MEDICAL CENTER AT GWINNETT EASTSIDE PHYSICIANS CENTER EASTSIDE MEDICAL OFFICE RONALD REAGAN PKWY 78 HWY 124 Kaiser Permanente Eastside Medical Office 1608 Tree Lane SW, Building C, Suite 300-C Snellville, GA 30078 Located near Medical Way off Ronald Reagan Parkway on Tree Lane Services available: Hours: Monday-Friday 9 a.m.-5 p.m. Directions Line: (770) 982-7594 Health Line (Appointments and Medical Advice): (404) 365-0966 locally 1-800-611-1811 long distance EASTSIDE Directions: Traveling I-85, take Exit 104 (Pleasant Hill Road). Go east approximately three miles to Ronald Reagan Parkway; then five miles to Eastside Hospital. Turn left on Presidential Circle, left on Medical Way, and then left on Tree Lane, which runs in front of Eastside Medical Office. Our office is the first set of buildings on right past the Eastside Physicians Center. Traveling Highway 78, take Highway 124 (Scenic Parkway); go north 1 1/2 miles to Ronald Reagan Parkway. Turn left on Ronald Reagan Parkway and travel 1/4 mile to Eastside Hospital. Take right on Presidential Circle and then follow the directions above. (See pages 89 to 91 for a listing of self-referral specialists practicing at this office.) Kaiser Permanente Glenlake Medical Center 20 Glenlake Parkway Atlanta, GA 30328 Located in the Glenlake office development at Georgia 400 and Abernathy Road Services available: Audiology,, Gastroenterology, General Surgery, Behavioral Health, Neurology, Nutrition,, ENT, Pediatrics/ Adolescent Medicine, Perinatology, Podiatry, Pulmonology, Radiology, Urology, Pharmacy, Lab, X-ray, and Health Education Hours: Monday-Friday 8 a.m.-6 p.m. Pharmacy Hours: Monday-Friday 9 a.m.-6 p.m. Health Care Operations Supervisor: (770) 677-6043 Directions Line: (770) 677-5801 Health Line (Appointments and Medical Advice): (404) 365-0966 locally 1-800-611-1811 long distance 30

Kaiser Permanente Medical Centers ABERNATHY RD GLENLAKE PKWY BARFIELD RD MT VERNON HWY HAMMOND DR GLENRIDGE DR 400 PEACHTREE DUNWOODY RD INTERSTATE 285 JOHNSON FERRY RD STEVE REYNOLDS BLVD SATELLITE BLVD VENTUREDR GWINNETT PLACE MALL PLEASANT HILLRD SHACKLEFORD RD INTERSTATE 85 GLENLAKE Directions: Traveling north on Georgia 400, take Exit 5B, if traveling south on Georgia 400, take Exit 5 Abernathy Road, Sandy Springs; go west. At the first traffic light past Georgia 400, turn right onto Glenlake Parkway. The medical center will be the third building on the left. (See pages 69 to 70 for a listing of personal physicians and pages 88 to 89 for a listing of self-referral specialists practicing at this office.) Glenlake is one of Kaiser Permanente s Diagnostic Centers of Excellence, providing Mammography, Fluoroscopy, CT Scan, Nuclear Medicine, and Intravenous Pyleogram. Kaiser Permanente Medical Center at Gwinnett 3650 Steve Reynolds Boulevard Duluth, GA 30096 Located at Steve Reynolds Boulevard and Shackleford Road Services available: Family Medicine,, Dermatology, Behavioral Health, Nutrition,, Pediatrics/ Adolescent Medicine, Psychiatry, Pharmacy, Lab, X-ray, and Health Education Hours: Monday-Friday 8:30 a.m.-6 p.m. Pharmacy Hours: Monday-Friday 8:30 a.m.-10 p.m. Saturday 9 a.m.-9 p.m. Sunday 10 a.m.-6 p.m. Health Care Operations Supervisor: (770) 931-6026 Directions Line: (770) 931-6001 Health Line (Appointments and Medical Advice): (404) 365-0966 locally 1-800-611-1811 long distance GWINNETT Directions: Traveling north on I-85, take Exit 103, Steve Reynolds Boulevard; turn right. At first light turn left onto Shackleford Road. The medical center is on the right. (There also is an entrance off Steve Reynolds Boulevard past the Shackleford Road intersection.) Traveling south on I-85, take Exit 104, Pleasant Hill Road; turn left. Go to second light and turn right onto Shackleford Road. The medical center is one block down on left. (See pages 70 to 74 for a listing of personal physicians and pages 91 to 94 for a listing of self-referral specialists practicing at this office.) After-hours Urgent Care Centers 31

JONESBORO RD Kaiser Permanente Medical Centers JODECO RD TOWNE CENTRE VILLAGE DR Kaiser Permanente Henry Towne Centre Medical Center 1125 Towne Center Village Drive McDonough, GA 30253 Located on Towne Center Village Drive near I-75 and the Jonesboro Road exit. Services available: (Pediatrics/Adolescent/Adult), Pharmacy, Lab, and X-ray Hours: Monday-Thursday 8:30 a.m.-6 p.m. Friday 8:30 a.m.-5:30 p.m. Pharmacy Hours: Monday-Friday 9 a.m.-6 p.m. Administrative Assistant: (678) 583-6600 Directions Line: (678) 583-6618 Health Line (Appointments and Medical Advice): (404) 365-0966 locally 1-800-611-1811 long distance HENRY TOWNE CENTRE Directions: If traveling south on I-75, take Exit 221 (Jonesboro Road) and turn right. If traveling north on I-75, take Exit 221 (Jonesboro Road) and turn left. Travel approximately 1/2 mile on Jonesboro Road and turn left onto Towne Center Village Drive. The medical center is on the left. (See page 74 for a listing of personal physicians.) Kaiser Permanente Panola Medical Center 5440 Hillandale Drive Lithonia, GA 30058 Located at Panola Road and Hillandale Drive Services available: Adult Medicine, Nutrition,,, Pharmacy, Lab, X-ray, and Health Education Hours: Monday-Friday 8:30 a.m.-6 p.m. Pharmacy Hours: Monday-Friday 8:30 a.m.-10 p.m. Saturday 9 a.m.-9 p.m. Sunday 10 a.m.-6 p.m. Health Care Operations Supervisor: (770) 322-3238 Directions Line: (770) 322-2701 Health Line (Appointments and Medical Advice): (404) 365-0966 locally 1-800-611-1811 long distance 32

Kaiser Permanente Medical Centers MILLER RD MILLER RD SNAPFINGER WOODS DR PARK BLVD PAN OLA IND BLVD CENTRAL INTERSTATE 20 DIVIDEND DR PANOLA RD HILLANDALE DR JONESBORO RD MT ZION RD INTERSTATE 75 CONKLE RD MT ZION BLVD MT ZION RD MT ZION PKWY PANOLA Directions: Take I-20 to Exit 71, Panola Road; go north. At the first traffic light past I-20, turn right onto Hillandale Drive. The medical center is on the left. (See pages 62 to 63 for a listing of personal physicians and page 85 for a listing of self-referral specialists practicing at this office.) Panola is an After-hours Urgent Care Center. Kaiser Permanente Southwood Medical Center 2400 Mt. Zion Parkway Jonesboro, GA 30236 Located in the Southwood Development near I-75 and the Mount Zion Boulevard Exit Services available:, Dermatology, Gastroenterology, Infectious Diseases, Behavioral Health, Nutrition,, Oncology, Ear, Nose, and Throat (ENT), Pediatrics/ Adolescent Medicine, Psychiatry, Pulmonology, Radiology, Surgery, Pharmacy, Lab, X-ray, and Health Education Hours: Monday-Friday 8:30 a.m.-6 p.m.. Pharmacy Hours: Monday-Friday 8:30 a.m.-10 p.m. Saturday 9 a.m.-9 p.m. Sunday 10 a.m.-6 p.m. Health Care Operations Supervisor: (770) 603-3647 Directions Line: (770) 603-3690 Health Line (Appointments and Medical Advice): (404) 365-0966 locally 1-800-611-1811 long distance SOUTHWOOD Directions: Traveling south on I-75, Exit at 231, Mt. Zion Boulevard West. Traveling north on I-75, Exit at 231 and turn left. After getting off I-75, take the first left turn onto Mt. Zion Parkway The medical center is located 1 1 2 blocks down this road on the left. (See pages 51 to 54 for a listing of personal physicians and pages 75 to 77 for a listing of self-referral specialists practicing at this office.) Southwood is one of Kaiser Permanente s Diagnostic Centers of Excellence, providing Mammography, Ultrasound, Fluoroscopy, and CAT Scans. After-hours Urgent Care Centers 33

Kaiser Permanente Medical Centers Kaiser Permanente TownPark Medical Center 750 TownPark Lane Kennesaw, GA 30144 Located off of Chastain Road between I-75 and I-575 Services available: Behavioral Health,,,, Pharmacy, Lab, X-ray, and Health Education Hours: Monday-Thursday 8:30 a.m.-6 p.m. Friday 8:30 a.m.-5:30 p.m. Pharmacy Hours: Monday-Friday 9 a.m.-6 p.m. Health Care Operations Supervisor: (770) 514-5405 Directions Line: (770) 514-5566 Health Line (Appointments and Medical Advice): (404) 365-0966 locally 1-800-611-1811 long distance INTERSTATE 75 INTERSTATE 575 TOWNPARK Directions: Take I-75 to Exit 271, Chastain Road; go east. At the first traffic light, turn left onto George Busbee Parkway. Then turn right onto TownPark Lane. The medical center is on the left. (See pages 57 to 59 for a listing of personal physicians and pages 81 to 82 for a listing of selfreferral specialists practicing at this office.) Kaiser Permanente Piedmont Specialty Center This center does not provide primary care and requires a referral from your personal physician. 2004 Peachtree Road, NW Atlanta, GA 30309 (404) 504-2640 Located adjacent to Piedmont Hospital Services provided: Gastroenterology, General Surgery, and Pulmonary Medicine 34

Kaiser Permanente Advantages Complementary and Alternative Medicine* (CAM) Discount Program You have even greater personal choices in exploring your options for reducing stress, relieving pain, and improving your overall health. With our CAM program, you can enjoy access to a range of chiropractic, acupressure, and massage therapy services at a discounted rate. You receive a 25 percent discount off chiropractic services and a 20 percent discount off acupressure and massage therapy services. Our discount programs are made available to all enrollees of Kaiser Permanente and their family members. For a complete listing of providers available to you, contact the Member Services Department at (404) 261-2590. You receive a 25 percent discount off chiropractic services and a 20 percent discount off acupressure and massage therapy services. *The Complementary and Alternative Medicine (CAM) program is a discount program. It does not replace any existing service, it is not a covered service, and has been created solely to provide access to discounted services. The arrangement of service/care is the sole responsibility of the consumer, and is between the practitioner and consumer only. You can receive the discounted services at the following participating CAM providers. Acupressurists Robert L. Alpert, DC 7202 Tara Boulevard Jonesboro, GA 30236 (770) 472-8989 Steven B. Barnett, DC 5385 Five Forks Trickum Road Stone Mountain, GA 30087 (770) 923-7966 Nanci L. Bishop-Moon, DC 5908 Fairburn Road Douglasville, GA 30134 (770) 949-1900 Jerrold M. Brussack, DC 287 Scenic Highway Lawrenceville, GA 30098 (770) 962-0228 Elbert H. Cardwell, DC 1230 Johnson Ferry Road Suite G-30 Marietta, GA 30068 (770) 977-9200 James Chan, DC 3175 Shallowford Road Chamblee, GA 30341 (770) 457-2225 2475 Windy Hill Road Marietta, GA 30067 (770) 951-8800 Joel L. Desaulniers, DC 981 Concord Road Smyrna, GA 30080 (770) 432-9290 Richard W. Dye, DC 4203 Memorial Drive Decatur, GA 30032 (404) 292-4792 Daniel P. Fortin, DC 1003 East Freeway Drive Conyers, GA 30094 (770) 760-0060 Pat A. Gibson, DC 411 West Ponce De Leon Avenue Decatur, GA 30030 (404) 378-4686 Jay A. Hammer, DC 328 14th Street, NW Atlanta, GA 30318 (404) 872-8779 35

Kaiser Permanente Advantages Jeffrey C. Kalins, DC 8501 Highway 85 Riverdale, GA 30274-4183 (770) 478-5363 Glenn J. Kaplan, DC 5270 Peachtree Parkway Suite 116 Norcross, GA 30092 (770) 446-6789 James J. Locher, DC 9850 Nesbit Ferry Road Suite 6 Alpharetta, GA 30022 (770) 641-9295 Clifford Malina, DC 3826 North Druid Hills Road Decatur, GA 30033 (404) 325-3609 Craig Petek, DC 6470 Spalding Drive Suite J Norcross, GA 30092 (770) 447-5116 Chiropractors Robert L. Alpert, DC 7202 Tara Boulevard Jonesboro, GA 30236 (770) 472-8989 Alfred A. Ambrose, DC 1601 Lake Harbin Road Morrow, GA 30260 (770) 968-1248 Mathew J. Autera, DC 1952 Highway 54 West Fayetteville, GA 30214 (770) 487-5211 Steven B. Barnett, DC 5385 Five Forks Trickum Road Stone Mountain, GA 30087 (770) 923-7966 Scott R. Bertrand, DC 3433 Main Street College Park, GA 30337 (404) 766-0676 Nanci L. Bishop-Moon, DC 5908 Fairburn Road Douglasville, GA 30134 (770) 949-1900 Jerrold M. Brussack, DC 287 Scenic Highway Lawrenceville, GA 30245 (770) 962-0228 Elbert H. Cardwell, DC 1230 Johnson Ferry Road Suite G-30 Marietta, GA 30068 (770) 977-9200 James Chan, DC 3175 Shallowford Road Chamblee, GA 30341 (770) 457-2225 2475 Windy Hill Road Marietta, GA 30067 (770) 951-8800 Thomas M. Copelli, DC 720 Holcomb Bridge Road Norcross, GA 30071 (770) 446-7305 Preston D. Cutler, DC 530 Parkwood Way Suite A Jonesboro, GA 30236 (770) 471-5491 Joel L. Desaulniers, DC 981 Concord Road Smyrna, GA 30080 (770) 432-9290 Jane E. Dinerman, DC 2575 North Decatur Road Decatur, GA 30033 (404) 377-3377 36

Kaiser Permanente Advantages Jay DiVagno, DC 3502 Old Milton Parkway Alpharetta, GA 30005 (678) 879-4242 Richard L. Gregg, DC 5180 Jimmy Carter Boulevard Norcross, GA 30093 (770) 446-1555 Richard Kowalske, DC 1864 Thompson Bridge Road Gainesville, GA 30501 (770) 534-8812 Richard W. Dye, DC 4203 Memorial Drive Decatur, GA 30032 (404) 292-4792 Linda N. Force, DC 9802 Highway 92 Suite 150 Woodstock, GA 30188 (770) 591-9900 Daniel P. Fortin, DC 1003 East Freeway Drive Conyers, GA 30094 (770) 760-0060 Katharine M. Geier, DC 1799 Briarcliff Road, NE Atlanta, GA 30306 (404) 607-7625 Pat A. Gibson, DC 411 West Ponce De Leon Avenue Decatur, GA 30030 (404) 378-4686 Hank R. Glass, DC 675 West Peachtree Street, NE Atlanta, GA 30308 (404) 872-4878 Gary E. Goren, DC 3375 Holcomb Bridge Road Norcross, GA 30092 (770) 246-9323 David Hall, DC 421 Fairview Road Ellenwood, GA 30294 (770) 389-1901 Jay A. Hammer, DC 328 14th Street, NE Atlanta, GA 30318 (404) 872-8779 Kenneth Horowitz, DC 830 Pleasant Hill Road Lilburn, GA 30247 (770) 925-9955 James C. Hovis, DC 3516 Clairmont Road, NE Atlanta, GA 30319 (404) 636-3869 Steven M. Humber, DC 2336 Wisteria Drive Suite 110 Snellville, GA 30078 (770) 979-8327 Jeffrey C. Kalins, DC 8501 Highway 85 Riverdale, GA 30274 (770) 478-5363 Glenn J. Kaplan, DC 5270 Peachtree Parkway Suite 116 Norcross, GA 30092 (770) 446-6789 James J. Locher, DC 9850 Nesbit Ferry Road Suite 6 Alpharetta, GA 30022 (770) 641-9295 Clifford Malina, DC 3826 North Druid Hills Road Decatur, GA 30033 (404) 325-3609 Gary S. Martin, DC 3820 Pleasant Hill Road Suite 4 Duluth, GA 30096 (770) 623-9291 Alan F. McEwen, DC 2386 Clower Street Suite G-102 Snellville, GA 30278 (404) 985-9390 Kevin J. McMahon, DC 2425 Old Milton Parkway Alpharetta, GA 30004 (770) 475-2221 Bruce R. Miron, DC 10955 Jones Bridge Road Suite 111 Alpharetta, GA 30022 (770) 410-1234 37