For Our Retirees January 1 - December 31, 2014

For Our Retirees January 1 - December 31, 2014 1

NOTICE NOTICE HEALTH CARE SERVICES MAY BE PROVIDED TO YOU AT A NETWORK HEALTH CARE FACILITY BY FACILITY-BASED PHYSICIANS WHO ARE NOT IN YOUR HEALTH PLAN. YOU MAY BE RESPONSIBLE FOR PAYMENT OF ALL OR PART OF THE FEES FOR THOSE OUT-OF-NETWORK SERVICES, IN ADDITION TO APPLICABLE AMOUNTS DUE FOR CO- PAYMENTS, COINSURANCE, DEDUCTIBLES, AND NON-COVERED SERVICES. SPECIFIC INFORMATION ABOUT IN-NETWORK AND OUT-OF-NETWORK FACILITY-BASED PHYSICIANS CAN BE FOUND AT THE WEBSITE ADDRESS OF YOUR HEALTH PLAN OR BY CALLING THE CUSTOMER SERVICE TELEPHONE NUMBER OF YOUR HEALTH PLAN. 2

TABLE OF CONTENTS INFORMATION YOU NEED TO KNOW 5 KEEP OGB INFORMED 5 CHECK YOUR LIFE INSURANCE 5 MENTAL HEALTH AND SUBSTANCE ABUSE TREATMENT BENEFITS 6 ABOUT MEDICARE 6 PAYMENT OF CLAIMS WHEN MEDICARE IS PRIMARY 7 PRESCRIPTION DRUG PROGRAM 8 RETIREE 100 9 SPECIAL NOTICE FOR RETIREES 9 RETURNING TO WORK 9 ANNUAL ENROLLMENT and MEDICARE ADVANTAGE ENROLLMENT 10 ONLINE PROVIDER DIRECTORY 10 INDIVIDUAL MEDICARE PLANS THROUGH EXTEND HEALTH EXCHANGE 10 GLOSSARY 11 COUNCILS ON AGING 13 COMMUNITY RESOURCES 15 CUSTOMER SERVICE For information about health plan benefits, pre-authorization, claims or payments: PPO/HMO/ CDHP Blue Cross 800-392-4089 Medical Home HMO/ Vantage Medicare Advantage HMO/Vantage $0 Premium Medicare Advantage HMO Vantage 888-823-1910 318-361-0900 Peoples Health Medicare Advantage HMO Peoples Health 866-912-8304 For information about pharmacy benefits, claims or payments or Diabetic Sense programs: PPO/HMO MedImpact 800-788-2949 CDHP (Blue Cross) Express Scripts/ESI 800-392-4089 Medical Home HMO (Vantage) Vantage 888-823-1910 Medicare Part D prescription coverage through Express Scripts/ESI (formerly Medco) Express Scripts/ESI 866-808-5271 3

Congratulations! You are a retired state employee and one of Louisiana s greatest resources. Your colleagues at the Office of Group Benefits (OGB) thank you for your years of service and have prepared this information just for you. INFORMATION YOU NEED TO KNOW As a retiree, you are no longer required to have all changes to your health coverage processed through the human resources office of the agency from which you retired. If you need to report an address change, for example, you can simply write directly to OGB, and we will handle it for you. Changes requiring a form can be handled through the mail or through the human resources office of your former employer. Many forms are available on the OGB website (www.groupbenefits.org). You are free to move from one standard OGB health plan to another OGB health plan each year during Annual Enrollment. If you drop coverage, you cannot re-enroll unless one of the following circumstances applies: 1. You dropped coverage to join an individual (non-ogb) Medicare Advantage HMO and it is no longer available. You must re-enroll at the earlier of the following dates. November, for coverage effective January 1 The next Annual Enrollment, for coverage effective January 1 Within 30 days of loss of coverage. 2. You dropped coverage to join TriCare for Life and it has discontinued or had a significant reduction in benefits. 3. You lost other creditable continuous coverage and meet all the requirements of the PPO Plan Document explained in Article I, F regarding type of coverage, dates, etc. KEEP OGB INFORMED It is extremely important that you keep OGB informed about the following information: Current address We want to be able to send to you Explanation of Benefits (EOBs) notices about your coverage and other important information, such as the schedule of Annual Enrollment and Medicare Advantage Enrollment meetings. Change in working status We must be informed immediately if you return to work. This may affect payment of your claims, depending upon whether your OGB health plan is your primary or secondary coverage. Change in eligibility of dependents due to: Age (children eligible up to age 26) Divorce (former spouse is not eligible for coverage) Death Medicare eligibility CHECK YOUR LIFE INSURANCE The beginning of your retirement is a good time to check your life insurance. You may want to verify who is listed as your beneficiary. The agency from which you retired can handle address and beneficiary changes and any other life insurance questions. A plan member enrolled for life insurance coverage will automatically have coverage reduced by 25 percent on Janurary 1 following his or her 65th birthday. Coverage will be reduced by the same amount on January 1 following his or her 70th birthday. Premium rates will be reduced accordingly. 4

MENTAL HEALTH AND SUBSTANCE ABUSE TREATMENT BENEFITS Accessing Your Benefits Your OGB mental health and substance abuse (MH/ SA) treatment benefits program is confidential and easy to use. You and your covered dependents can receive care by calling the number on your OGB identification card. When you call, a customer service representative or care manager will help you select a network provider who is convenient to your home or workplace and will provide an authorization for your treatment. If you need immediate assistance, clinical staff is available 24 hours a day to assist you with finding a provider and obtaining authorization for services. Your Mental Health & Substance Abuse Treatment Benefits Your mental health and substance abuse treatment benefits include a range of services. When authorized, these services may include: Inpatient care Intensive outpatient programs Partial day treatment Detoxification and substance abuse treatment Psychiatric evaluation and office visits Outpatient treatment with psychologists, licensed professional counselors and licensed clinical social workers In Case of a Mental Health and/or Substance Abuse Emergency Clinicians are available 24 hours a day to help you in a serious situation. If the situation is life- threatening and you believe inpatient services are needed, call 911 or go to the nearest emergency room. You, your doctor or family member must call the number on your OGB identification card within 24 hours to receive authorization for services. After emergency stabilization, the care manager will assist if needed in arranging for a transfer to an in-network facility. Non-emergency MH/SA problems treated in the emergency room will not be eligible for reimbursement. Deductibles Plan members are no longer responsible for a separate deductible for MH/SA benefits; the Comprehensive Medical Benefits deductible now applies to all inpatient and outpatient services, including ADD and ADHD. ABOUT MEDICARE When you or your spouse turns 65, you may be eligible for Medicare Part A hospitalization coverage without paying a premium. There are a few things you should keep in mind to ensure there is no lapse in your OGB medical coverage. You (and your spouse, if he or she is covered by your OGB health plan) must enroll in Medicare Part B to continue receiveing benefits from your OGB health plan if: You are retired; You turned 65 on or after July 1, 2005; and You are eligible for Medicare Part A premium-free as an individual or as a dependent of your current or previous spouse. This does not apply to you or your covered spouse if: You are not retired; You reached age 65 before July 1, 2005; You are not eligible for premium-free Medicare Part A; or You are presently covered under another group health plan through your own or your spouse s present employment. If you are eligible for Part A premium-free but do not enroll in Part B during the 7-month period when you are first eligible to sign up (the 3 months before your birthday month, your birthday month and the 3 months after): You must wait to enroll during the Medicare general enrollment period (January 1 through March 31 each year) for coverage that begins July 1.»» Your Medicare Part B premium increases by 10 percent for each 12-month period in which you were not enrolled after you first became eligible. 5

To avoid unnecessary out-of-pocket costs, OGB recommends you and your covered spouse to visit the nearest Social Security Administration office 90 days before your 65th birthday to find out if you are eligible for Medicare Part A premium-free and enroll in Parts A and B if you are. After you reach age 65, are retired and enrolled in Medicare Parts A and B and OGB receives a copy of your Medicare card Medicare becomes your primary health coverage and your monthly OGB health plan premiums are lowered. After OGB receives a copy of SSA documents that verify your ineligibility, your OGB health plan remains your primary coverage with no change in your OGB premiums. Applying for Medicare before you or your covered spouse reach age 65 ensures that Medicare coverage begins when you reach age 65. It also allows time for OGB to receive documents required to continue paying medical benefits with no lapse in your OGB coverage. If you are eligible for Medicare Part A premium-free, your OGB health plan will not process or pay medical claims that would be covered by Medicare Part B until you enroll in Medicare Part A and Part B and OGB receives a copy of your Medicare card. If you are not eligible for Medicare Part A premium-free, OGB will not process or pay medical claims until OGB receives a copy of a letter from the Social Security Administration stating you are not eligible. PAYMENT OF CLAIMS WHEN MEDICARE IS PRIMARY When Medicare is primary, submit the itemized bill from the provider (with diagnosis and procedure codes) and the Medicare Explanation of Benefits (EOB) to your OGB health plan. Each document must have the plan member s Social Security number (SSN) listed. All claims must be submitted within one year from the date the service was received. If the deadline is near and Medicare has not provided an EOB, submit the itemized bill to your OGB health plan with the plan member s Social Security number on it. It will be held pending receipt of the Medicare EOB. Many providers submit bills for their patients. However, ultimately it is the patient s responsibility to get the bills to the OGB health plan. When a Medicare-primary claim is received, the following questions are considered: 1. Has the health plan received the properly completed itemized bill prior to the deadline? 2. Does the health plan have the corresponding EOB? 3. Do both documents have the plan member s Social Security number? 4. Are the services on the itemized bill covered by your OGB health plan? If you are eligible for Medicare Part A premiumfree, apply for both Part A and Part B coverage. When you receive your Medicare card, send a copy to: Office of Group Benefits P.O. Box 66678 Baton Rouge, LA 70896 If you are not eligible for Medicare Part A premium-free, obtain a letter or other written verification from the Social Security Administration confirming you are not eligible for Medicare. Send a copy to OGB at the address above. 6

PAYMENT OF CLAIMS WHEN MEDICARE IS PRIMARY (continued) Once the documents are in order, payment eligibility is determined. Which costs are eligible for reimbursement? Bills for ineligible services and/or excessive amounts are disallowed or reduced. If a provider accepts Medicare assignment, neither OGB nor the plan member or patient is responsible for payment of charges in excess of the Medicare allowable amount. If the provider does not accept Medicare assignment, OGB will consider the remaining eligible charges after Medicare has paid Applicable inpatient deductibles are applied. Claims are paid after OGB has determined which costs are eligible for payment and applicable deductibles have been satisfied. OGB-sponsored Medicare Part D Retirees with Medicare Part A and Part B who are enrolled in the PPO and HMO health plans are automatically enrolled in the OGB-sponsored Medicare Part D plan for prescription drug coverage. Each PPO and HMO plan member for whom Medicare provides primary health coverage will have a separate ID card for prescription drugs. This card is only for prescription drug benefits and can only be used for the person named on the card. You will continue to use your plan member PPO or HMO ID card for medical benefits. Eligible plan members will receive detailed correspondence from ESI, MedImpact and OGB prior to January 1, 2014, explaining the new Medicare Part D benefits. This is very important information; please be sure to carefully review any mailings you receive regarding your new prescription drug benefits. PRESCRIPTION DRUG PROGRAM Retirees who do not have Medicare Part A and Part B should refer to the Helpful Information Book for more details about prescription drug benefits. OGB contracts with a prescription benefits manager (PBM) with a group of conveniently-located network pharmacies and an optional mail service program. Non-Network Pharmacy You must pay full drug costs at the point of purchase and submit your receipt. You will be reimbursed based on the discounted drug costs at network pharmacies, less your co-pay. For additional information about your pharmacy benefits, refer to your plan document, or call the number on your Blue Cross Blue Shield identification card. Extended Drug Benefit For refills obtained within 120 days of the previous fill, you can obtain up to a 93-day supply of medications if prescribed by your doctor and if 75 percent of the amount previously dispensed has been used. Remember, prescriptions are limited to the dispensing amount prescribed. 1- to 31-day supply - you pay one month s co-pay 32- to 62-day supply - you pay two month s co-pay 63- to 93-day supply - you pay three month s co-pay The out-of-pocket maximum is $1,200 per person, per plan year. You pay the following, after the out-of-pocket limit of $1,200 has been met: Brand-name drugs: o 1- to 31-day supply you pay $15 o 32- to 62-day supply you pay $30 o 63- to 93-day supply you pay $45 Generic drugs: o $0 co-pay for up to a 93-day supply 7

Benefit for Proton Pump Inhibitors (PPI) The prescription drug benefit for the PPO and HMO health plans now covers over-the-counter (OTC) proton pump inhibitor (PPI) medications for heartburn and gastroesophageal reflux disease (GERD) if the plan member has a prescription from his or her physician. These OTC PPI medications are equally effective for most people and far less costly. This saves money for both the plan member and the health plan, which helps OGB keep premium rates as low as possible. The plan member pays 50 percent of the cost of these OTC PPI medications at the point of purchase (up to a $50 maximum per prescription for up to a 31-day supply): lansoprazole (sold as Prevacid 24 Hour; store brands are not yet available); omeprazole (sold as Prilosec OTC and various store brands); and omeprazole and sodium bicarbonate (sold as Zegerid OTC; store brands. The plan member must pay a co-pay for each full or partial 31-day supply, so OGB urges plan members to make sure providers to keep package sizes in mind when writing OTC PPI prescriptions. Advantage of the Retiree 100 Program Retiree 100 provides additional coverage for plan members who have extensive hospital bills and/or physician charges due to a serious illness, accident or long-term chronic condition. Contact the OGB Customer Service department for more information about Retiree 100. SPECIAL NOTICE FOR RETIREES RETURNING TO WORK Whenever a retiree with OGB coverage returns to full-time employment with the state, the employee is placed in the re-employed retiree category for premium calculation. The re-employed retiree premium classification applies to retirees both with and without Medicare. The premium rates applicable to the re-employed retiree premium classification are identical to the premium rates for the retirees with no Medicare classification. The agency hiring a retired OGB plan member is required to notify OGB. OGB will determine whether OGB coverage is primary or secondary, and notify the agency of the change in status. RETIREE 100 What is Retiree 100? Retiree 100 is optional coverage available to retired plan members who have Medicare (Part A and Part B) as their primary insurer. It is a supplemental program designed for retirees who have very high medical costs. This program requires a separate premium and is only available through the PPO health plan. Medicare and OGB normally reimburse a significant percentage of your eligible health care expenses. However, since Medicare reimburses only part of the cost and OGB allows benefits only on what is left after Medicare pays, you may have to pay part of the cost, as well. After deductibles are met, Retiree 100 coverage may provide higher reimbursements for eligible medical expenses by considering the total charges billed by an eligible provider, not just the balance due after Medicare has paid. 8

ANNUAL ENROLLMENT and MEDICARE ADVANTAGE ENROLLMENT What s the difference? Annual Enrollment is the time period each year when all OGB plan members can transfer to an OGB standard health plan (the PPO, HMO and Medical Home HMO). For the 2014 plan year, Annual Enrollment begins October 1 and ends October 31. OGB Medicare Advantage Enrollment is when retirees with both Medicare Part A and Part B can transfer to an OGB Medicare Advantage health plan. For the 2014 plan year, Medicare Advantage Enrollment begins October 15 and ends December 7. Both enrollments take place once a year in the fall with an effective date of coverage on January 1. Although the two enrollment periods overlap, the beginning and ending dates vary. October 15 - December 7, 2013 Retirees with Medicare Part A and Part B can transfer to OGB Medicare Advantage plan October 1 - October 31, 2013 All plan members can transfer to an OGB standard plan. Retirees with Medicare Part A and Part B can transfer to an OGB Medicare Advantage plan. ONLINE PROVIDER DIRECTORY A current listing of network providers for each OGB health plan is accessible online any time via links on the OGB website (www.groupbenefits.org) under Health Plans. If you do not have a computer at home, visit a public library for free Internet access or call the OGB Customer Service office in Baton Rouge. INDIVIDUAL MEDICARE PLANS THROUGH EXTEND HEALTH EXCHANGE OGB is partnering with Extend Health, the largest private Medicare exchange in the United States, to offer access to multiple individual Medicare plans for 2014. Retirees who enroll in an individual Medicare plan through the Extend Health exchange will be enrolled in a health reimbursement arrangement (HRA) and will receive HRA credits of $200 to $300 per month from the state up to $2,400 per year with single coverage or up to $3,600 per year with coverage for more than one Medicare beneficiary. They can use these HRA credits to pay premiums for Medicare Advantage plans, Medicare Part B, Medicare Part D prescription drug plans, Medigap plans, dental plans, vision plans and other eligible out-of-pocket medical expenses. Extend Health s HRA administrator may be reached by calling toll-free 866-245-8953. Retirees who want enrollment information may call Extend Health at toll-free 855-663-4228. ANNUAL ENROLLMENT: OCTOBER 15 - DECEMBER 7, 2013 Retirees with Medicare Part A and Part B can transfer to an individual Medicare Plan through Extend Health Exchange with an HRA 9

GLOSSARY - Please note that these are not legal terms Annual Enrollment The period each year when a plan member can transfer from one plan to another plan. Meetings are held in October throughout the state to provide information about each plan. EOB Explanation of benefits - a report from OGB, Medicare or other entity that tells what was paid toward a particular claim or bill. The EOB lists the date of service, the type of service, who provided it and what was paid. It may also give the reason why a particular claim was not paid. Extend Health Exchange Health Reimbursement Arrangement (HRA) HMO Plan Largest private Medicare exchange offering OGB Medicare Part A and Part B eligible retirees access to multiple individual Medicare plans, individual Medicare Advantage plans, Medicare Part D prescription drug plans and Medigap plans. An OGB Medicare Part A and Part B eligible retiree health reimbursement arrangement to pay premiums for an individual Medicare plan, Medicare Part B, Medicare Part D prescription drug plans, Medigap plans, dental plans, vision plans and other eligible out-of-pocket medical expenses. HRA credits are up to $2,400 per year for single coverage or up to $3,600 per year with coverage for more than one Medicare beneficiary. Health Maintenance Organization plan - a private network of physicians, laboratories, hospitals, therapists, etc., who have agreed to provide specific services to plan members under specific conditions and for specific costs. OGB pays a set cost per plan member for services, and the HMO is responsible for providing the service. Medical Home HMO Plan (MHHP) Medicare Advantage Enrollment Medical Home HMO - a health plan available statewide in which the plan member designates a primary care physician (PCP). The plan member s PCP coordinates all medical care, including authorizations for specialists and referrals to centers of excellence. Available in regions 1, 5, 6, 7, 8 and 9. The period each year when a retired plan member with both Medicare Part A and Part B can transfer to an OGB Medicare Advantage health plan or transfer to an OGB standard health plan (PPO, HMO or Medical Home HMO). Network A group of medical care providers who have contracted with OGB to provide specific care to OGB plan members in an OGB health plan. OGB Office of Group Benefits - the state agency charged with providing health coverage and life insurance for state employees, retirees and their dependents. PBM Pharmacy Benefits Manager - a company with which OGB has contracted to administer the pharmacy benefits program. 10

GLOSSARY (continued) - Please note that these are not legal terms PPO Plan Primary Payer Provider Retiree 100 Secondary Payer Participation Schedule Preferred Provider Organization - a network of physicians, laboratories, hospitals and therapists who have agreed to provide specific services to OGB plan members under specific conditions and for specific costs. The health plan that pays first when the plan member has other coverage (such as Medicare). A person or business that provides medical care, service, or products. Examples include doctors, hospitals, laboratories, pharmacies, anesthetists, therapists, suppliers of durable medical equipment, etc. A supplemental program designed for retirees who have very high medical costs. This program requires a separate premium and is available with the PPO and HMO health plans. The health plan that pays after another health plan has paid. When OGB is the secondary payer, your benefits are the same whether the provider is in or out of the network. Refers to the percentage of the health plan premium paid by the agency for a retiree. This percentage is based on the number of years the retiree participated in an OGB health plan prior to retirement. 11

COUNCILS ON AGING Each parish has a Council on Aging that can provide information about services available in the area. Acadia Parish (337) 788-1400 Allen Parish (318) 335-3195 Ascension Parish (225) 473-3789 Assumption Parish (985) 369-7961 Avoyelles Parish (318) 253-9771 Beauregard Parish (337) 463-6578 Bienville Parish (318) 263-8936 Bossier Parish (318) 741-8302 Caddo Parish (318) 676-7900 Calcasieu Parish (337) 474-2583 Caldwell Parish (318) 649-2584 Cameron Parish (337) 905-6000 Catahoula Parish (318) 339-8111 Claiborne Parish (318) 927-6922 Concordia Parish (318) 336-7887 DeSoto Parish (318) 872-3700 East Baton Rouge Parish (225) 923-8000 East Carroll Parish (318) 559-2774 East Feliciana Parish (225) 683-9862 Evangeline Parish (337) 363-5161 Franklin Parish (318) 435-7579 Grant Parish (318) 627-5757 Iberia Parish (337) 367-1556 Iberville Parish (225) 687-9682 Jackson Parish (318) 259-8962 Jefferson Parish (504) 888-5880 Jefferson Davis Parish (337) 824-5504 Lafayette Parish (337) 262-1365 LaSalle Parish (318) 992-4708 Lincoln Parish (318) 255-5070 Livingston Parish (225) 664-9343 Madison Parish (318) 574-3666 Morehouse Parish (318) 283-0845 Natchitoches Parish (318) 357-3250 New Orleans COA (504) 821-4121 Ouachita Parish (318) 387-0535 Plaquemines Parish (504) 564-0600 Pointe Coupee Parish (225) 638-4402 Rapides Parish (318) 445-7985 Red River Parish (318) 932-5721 Richland Parish (318) 728-2646 Sabine Parish (318) 26-4140 St. Bernard Parish (504) 278-7335 St. Charles Parish (985) 783-6683 St. Helena Parish (225) 222-6070 St. James Parish (225) 562-2372 St. John Parish (985) 479-0272 St. Landry Parish (337) 942-1938 St. Martin Parish (337) 332-3063 St. Mary Parish (337) 828-4100 ext. 321 St. Tammany Parish (985) 892-0377 Tangipahoa Parish (985) 748-7486 Tensas Parish (318) 766-3770 Terrebonne Parish (985) 868-8411 Union Parish (318) 368-2205 Vermillion Parish (337) 893-2563 Vernon Parish (337) 239-4361 Washington Parish (985) 839-4535 Webster Parish (318) 371-3056 West Baton Rouge Parish (225) 383-0638 West Carroll Parish (318) 428-4217 West Feliciana Parish (225) 635-6719 Winn Parish (318) 628-2186 SENIOR CENTERS Acadia Church Point (337) 684-1219 Ascension Donaldsonville (225) 473-3789 Ascension Gonzales (225) 621-5750 Assumption Pierre Part (985) 252-9339 Assumption Napoleonville (985) 369-7961 Avoyelles Bunkie (318) 346-4447 Avoyelles Marksville (318) 253-9771 Avoyelles Simmesport (318) 941-2652 Beauregard DeRidder (337) 463-6578 Bienville Arcadia (318) 263-2979 Bienville Ringgold (318) 894-9625 12

SENIOR CENTERS (continued) Bossier Bearkat (318) 741-8302 Caddo Cooper Road (318) 222-7967 Calcasieu Moss Bluff (337) 217-0500 Calcasieu Iowa (337) 582-1592 Calcasieu Lake Charles (337) 433-0805 Calcasieu Sulphur (337) 527-4573 Calcasieu Vinton (337) 589-3700 Calcasieu Westlake (337) 436-6879 Cameron Grand Lake (337) 598-5158 Catahoula Jonesville (318) 339-8111 Concordia Ferriday (318) 757-8794 DeSoto Mansfield (318) 872-3700 East Baton Rouge Baker (225) 774-7846 East Baton Rouge (225) 654-3309 Chaneyville East Baton Rouge Dumas (225) 389-4990 House East Baton Rouge Florida (225) 923-8000 Blvd. East Baton Rouge King David (225) 775-4996 East Baton Rouge Homewood (225) 335-3882 East Baton Rouge MLK (225) 389-5611 East Baton Rouge New Light (225) 778-1868 BC East Baton Rouge Zachary (225) 355-4948 East Carroll Amacker House (318) 559-2774 East Feliciana Jackson (225) 634-2356 Square East Feliciana Marnie Evans (225) 683-9862 Iberia Meal Site & Senior (337) 364-3274 Center Iberville Carville (225) 319-7099 Iberville Maringoun (225) 625-2125 Iberville Plaquemine (225) 687-9682 Iberville White Castle (225) 545-3711 Jackson Rober Riddle (318) 259-8962 Jefferson Kenner (504) 468-7514 Jefferson Lafitte (504) 689-4403 Jefferson Marrero (504) 340-8336 Jefferson Bridge City (504) 436-2059 Jefferson Westwego (504) 341-2957 Jefferson Harahan (504) 737-3810 Jefferson Grand Isle (985) 787-2685 Jefferson Metairie (504) 835-0210 Jefferson Gretna (504) 366-8789 Jefferson Jefferson (504) 734-0817 Lafayette La Belle Maison (337) 837-6552 Lincoln Ruston (318) 255-5070 Livingston Denham Springs (225) 664-0664 Morehouse Bastrop (318) 283-0845 Orleans Arthur Monday (504) 361-0844 Orleans Pontchartrain Park (504) 282-2112 Ouachita Carolyn Rose (318) 387-0535 Plaquemines Riverbend (504) 392-7154 Pointe Coupee New Roads (225) 638-7503 Rapides Ball (318) 640-8623 Rapides Bolton (318) 623-3240 Rapides Pineville (318) 443-4713 Richland Rayville (318) 728-2646 Sabine Converse (318) 567-9631 Sabine Many (318) 256-4140 Sabine Pleasant Hill (318) 796-2244 Sabine Toledo (318) 256-0059 Sabine Zwolle (318) 645-7357 St. Charles Hahnville (985) 783-3008 St. Charles Luling (985) 785-1981 St. Charles New Sarpy (985) 764-2412 St. Charles Norco (985) 764-7025 13

SENIOR CENTERS (continued) St. Helena Turner Chapel (225) 222-6718 St. James Lutcher (225) 869-5425 St. James Romeville (225) 562-2299 St. James Vacherie (225) 265-6012 St. James Welcome (225) 265-3030 St. Landry - Opelousas (337) 942-1938 St. Mary Franklin (337) 828-1210 St. Mary Patterson (985) 395-4800 St. Tammany Bush (985) 886-8971 St. Tammany Folsom (985) 796-9950 St. Tammany Hadden Hall (985) 867-1211 St. Tammany Lacombe (985) 882-7717 St. Tammany Paul Spitzfaden (985) 624-4629 St. Tammany Pearl River (985) 863-2540 Tangipahoa Amite (985) 748-7617 Tangipahoa Hammond (985) 345-5000 Tangipahoa Independence (985) 878-4385 Tangipahoa Kentwood (985) 229-5089 Tangipahoa Ponchatoula (985) 386-6061 Terrebonne Bayou Towers (985) 879-4333 Terrebonne Chauvin (985) 594-6741 Terrebonne Neal Ransonet (985) 594-3337 Terrebonne Schriever (985) 493-9911 Terrebonne Shady Acres (985) 879-4071 Vermillion Abbeville (337) 893-2563 Vermillion Kaplan (337) 643-6011 Washington Bogalusa (985) 732-6869 Washington Franklinton (985) 839-4535 Webster Minden (318) 371-3056 Webster Springhill (318) 539-2510 West Carroll Oak Grove (318) 428-4217 Winn Winnfield (318) 628-2186 COMMUNITY RESOURCES Emergency 911 Social Security Administration (800) 772-1213 Veterans Affairs Benefits (800) 827-1000 Office of Elderly Affairs (225) 342-7100 Elderly Protective Services (800) 259-4990 Louisiana Nursing Home Association (225) 927-5642 14

This document was printed for the Office of Group Benefits in September 2013 by State Printing to inform state employees about benefits at a cost of $2,030 for 3,500 copies (58 cents each) in this first and only printing under authority of the Division of Administration in accordance with standards for printing by state agencies established pursuant to LA R. S. 43:31. 15