Provider Relations Contact & Territory List Excellus BlueCross BlueShield is pleased to share the coverage areas for our Provider Relations representatives. Our Provider Relations staff works with you to make your job easier, so that you can focus on your patients well-being. Provider Relations is available for training and education in the day-to-day routine of doing business with us and new initiatives. For questions regarding preauthorizations, member eligibility, routine claim or payment issues, please contact Customer Care or access our website s self-service tools. IMPORTANT! Provider Relations staff is assigned to each of our regions. It s important to note on the following pages where no ZIP code is listed under Territory, the representative services the entire county. Contact Us! Website: ExcellusBCBS.com/Provider Customer Care: 1-800-920-8889 Customer Care Dental: 1-800-724-1675 Customer Care National DME Providers: 1-800-920-8889 Electronic Services/Claims Clearinghouse: 1-800-548-6017 A nonprofit independent licensee of the Blue Cross Blue Shield Association
Excellus BCBS Central New York Region Hospitals: Carthage, Samaritan and River Angie Bradley 315-671-7176 Angela.Bradley@excellus.com Jefferson County, Onondaga, Cicero (13039), Clay (13041), Dewitt (13224), Syracuse (13210, 13211, 13212, 13217, 13220, 13244, 13290) and Oswego County Christie Brown 315-798-4256 Christie.Brown@excellus.com Onondaga: East Syracuse (13057), Lewis County, St Joseph s Medical PC and St Joseph s Health PC Hospitals: St. Joseph s Syracuse and Lewis County Hospitals: Cortland Regional, SUNY Upstate, United Health Services/UMA Professional Erin Gravante 315-671-7174 Erin.Gravante@excellus.com Onondaga: Syracuse (13201, 13202, 13203, 13204, 13205, 13206, 13207, 13208, 13209, 13214, 13215, 13218, 13219, 13120, 13164, 13110, 13112, 13063), Camillus (13031), Fayetteville (13066), Jordan/Elbridge (13060, 13080), Marcellus (13108), Lafayette (13084), Skaneateles (13152), Tully (13159), Jamesville (13078), Kirkville (13082), Manlius (13104), Minoa (13116) and Cortland County Carrie Clifford 315-671-7099 Carrie.Clifford@excellus.com Cayuga County, St Lawrence County, Onondaga county: Baldwinsville (13027), Liverpool (13090, 13088) Hospitals: Auburn Community, Oswego, Clifton Fine, Canton Potsdam, Governor, Claxton Hepburn and Massena Hospitals: Crouse Melissa Gottuso 315-798-4257 Melissa.Gottuso@excellus.com
Excellus BCBS Utica Region Hospitals: Oneida Healthcare Center Christie Brown 315-798-4256 Christie.Brown@excellus.com Oneida county: Utica, New York Mills, Alder Creek, Barneveld, Boonville, Sherrill, Sylvan Beach, Vernon, Verona, Hamilton county and Madison county Tracy Bedard 518-561-2243, Ext. 40223 Tracy.Bedard@excellus.com Clinton, Essex, Franklin, Warren, Washington and Vermont Hospitals: Adirondack Medical Center, Alice Hyde Medical Center, Champlain Valley Physician, Elizabethtown Community, University of Vermont Medical Center, Glens Falls and Moses Ludington Melissa Gottuso 315-798-4257 Melissa.Gottuso@excellus.com Laura Lepage 315-798-4329 Laura.Lepage@excellus.com Chenango, Columbia, Oneida county: Camden, Clinton, Delaware, Dutchess, Fulton, Hospitals: Community Memorial, Rome Memorial and St. Elizabeth s Medical Center New Hartford, Oriskany Falls, Rome, Sauquoit, Washington Mills, Waterville, Whitesboro, Yorkville, Madison county: Hamilton and Morrisville, Albany county and Saratoga county Centrex Laboratories Hospitals: AO Fox, Faxton- St. Luke s Healthcare, MI Bassett Healthcare, Cobleskill Regional Hospital, Delaware Valley, Little Falls, Margaretville Memorial, O Connor, Tri- Town Regional Healthcare, Nathan Littauer and St. Mary s Amsterdam Greene, Herkimer, Montgomery, Otsego, Rensselaer, Schenectady, Schoharie, Sullivan, Ulster, Slocum Dickson and CNY Cardiology
Excellus BCBS Rochester Region Hospitals: Rochester Regional Health (Hospitals & Physicians) Andrew Dailey 585-339-7691 Andrew.Dailey@excellus.com Monroe County: Brockport (14420), Churchville (14428), Gates/Chili (14624), Hamlin (14464) Hilton (14468), Holley (14470), North Chili (14514), Penfield (14625), Pittsford (14534), Spencerport (14559) Hospitals: Strong Memorial, Highland and FF Thompson Tammy Burgio 585-238-4536 Tammy.Burgio@excellus.com Monroe County: 14642 (All URMFG offices regardless of ZIP code location) Rochester city: 14609, 14618, 14620, 14623, Batavia (14020), Orleans & Wyoming Counties, Lifetime Health, Anesthesia Associates of Rochester Hospitals: Clifton Springs, Geneva General, Soldiers and Sailors Carla Fantauzzo 585-231-6891 Carla.Fantauzzo@excellus.com Monroe County: East Rochester (14445), Henrietta (14467), Honeoye Falls (14472), Mendon (14506), Rush (14543), Scottsville (14546), West Henrietta (14586), Seneca, Wayne (excludes Newark), Ontario and Yates Counties, Livingston County (14414, 14423, 14437, 14454) Dione Ashman 585-530-6752 Dione.Ashman@excellus.com Monroe County: Rochester City: 14602, 14603, 14604, 14605, 14606, 14607, 14608, 14610, 14611, 14612, 14613, 14615, 14616, 14617, 14619, 14621 Greece (14626), Fairport (14450), Webster (14580), Irondequoit (14622), Wayne County: Newark (14513)
Excellus BCBS Central New York Southern Tier Region Jeannie Quinn Elmira 607-795-8860 Jeannie.Quinn@excellus.com Chemung, Schuyler, Steuben, Tompkins and Pennsylvania (Tioga County) Jonna Sandell - Binghamton 607-304-9815 Jonna.Sandell@excellus.com Broome, Tioga, Pennsylvania (Bradford and Susquehanna Counties) Hospitals: Arnot Ogden Medical Center, Corning, Chenango Memorial, Ira Davenport, St. James Mercy, St. Joseph s (Elmira), Schuyler, Cayuga Medical Center, (PA) Robert Packer and Towanda Memorial Hospitals: Barnes Kasson, Our Lady of Lourdes Hospital and Endless Mountain
Excellus BCBS Dental & National DME Vendors - All Regions Melissa Gottuso Dental & National DME Vendors for all Regions Dental Customer Care 1-800-724-1675 315-798-4257 Melissa.Gottuso@excellus.com