DAUPHIN COUNTY EMERGENCY MANAGEMENT AGENCY/911

DAUPHIN COUNTY EMERGENCY MANAGEMENT AGENCY/911 COMMUNICATIONS MANUAL This Communications Manual is a policy for use by the Dauphin County Emergency Communications Center (ECC) staff, Dauphin County administrative personnel, and emergency service providers to detail operational procedures for all radio systems, mobile data computer (MDCs), and computer-aided dispatch (CAD) technologies. Although this document is not considered classified, it is proprietary in nature and is intended for the sole use of Dauphin County personnel and field providers. This document is not intended for public dissemination. Page 1

TABLE OF CONTENTS Section Page 1. Emergency Communications 5 Communications Manual Objective 5 Purpose and Objective 5 DEMA Contact Information 5 Mission and Vision Statements 6 2. Standard Words and Phrases 7 Standard Words and Phrases for Radio Communications 7 Class Response 10 Incident Location 11 Announcements 11 International Phonetic Alphabet 12 Municipality Abbreviations 12 3. Radio Equipment Licensing, Ownership and Maintenance 13 Licensing and Ownership 13 Radio Equipment 13 Compromised Radio Equipment 13 4. Radio System 15 Radio Unit Designations 15 Talk Group Organization 16 Talk Group Terminology 17 Talk Around 17 5. Radio Procedures and Functions 19 Radio Authorizations 19 Radio System Procedures 19 Talk Group Assignments 20 Busy Signal 20 Emergency Button Procedures 20 Modes of Operation 21 Call Alert 22 Encryption 22 Interoperability 22 6. Alerting System 24 Alphanumeric Paging 24 Weekly Pager and Siren Testing 24 Other notifications 24 7. Mobile Data Computer (MDC) Procedures and Functions 25 Mobile Data Computer (MDC) 25 Unit Status 25 Page 2

8. Emergency Communications Center (ECC) 27 Communications Center Status 27 Use of Telephone 27 Pre-Scheduled Details/Special Events 28 Exercises 28 9. Problem Reporting Procedures 29 Radio 29 Mobile Data Computer (MDC) 29 I/Netviewer 29 Communication Concerns 29 10. Police Communications 31 Radio and Unit Designations 31 Talk Group Assignments 32 Dispatch Procedures 33 Pursuits 36 Traffic Stops/Subject Stops 36 Officer Safety Checks 36 Missing Officer Notification 37 Officer Line Ups 37 Fire and EMS Responses 37 Law Enforcement Computer Information 38 Special Team Paging 39 Dispatch Policy for Secondary Dispatch Centers 39 Dauphin County Prison Escape Plan 40 11. Fire Communications 41 Unit Definitions and Radio Designations 41 Dispatch Procedures 44 Manpower 47 Command 47 Staging Levels 47 Greater Alarm 48 Transfer/Standby 48 Mayday Procedures 48 Knox Box Information 49 Hazmat Notification and Activation 50 12. Harrisburg City Fire Communications 51 Unit Definitions and Radio Designations 51 13. EMS Communications 52 Unit Definitions and Radio Designations 52 Dispatch Procedures 53 Failed To Respond Status 55 Hospital Notification 56 Safety Check 56 Page 3

Routine Transports 56 Stand-By 57 Unit Status Changes 57 14. EMA Communications 58 Alphanumeric Paging 58 Emergency Municipal Coordinator (EMC) Information 58 Notifications 58 EAS Siren Zones and EAS Activations 58 15. Other Policies and Procedures 59 Recording Duplication Request 59 Field Incident Support Team (FIST) Activation 61 AED Policy 61 16. Appendices 62 Appendix A: Radio Fleet Maps 62 Appendix B: Interoperability Policy/Procedures 69 Page 4

1. EMERGENCY COMMUNICATIONS Communications Manual Objective The objective of this document is to outline the standard policies and procedures for DEMA employees. It establishes a standard method for the timely and efficient handling of incoming calls and/or requests. Although this document covers a variety of incidents, it by no means covers everything. Therefore, the decisions and actions taken by the 911 telecommunicator must be governed by this document along with good judgment. Guidance for incidents not covered or explained in this document must be obtained from the Shift Manager/OIC in charge. For purposes of this document, Dauphin County Emergency Management Agency (EMA) and/or Emergency Communications Center (ECC) will be referred to as DEMA and/or County throughout this Communications Manual. Purpose and Objective The Dauphin County Emergency Communications Center (ECC), as a designated Public Safety Answering Point (PSAP), manages and controls a communications network supporting County-wide emergency services, including: Police, Fire, Emergency Medical Services (EMS), Emergency Management Coordinators (EMCs), and County Emergency Management personnel. Operations are conducted in accordance with Pennsylvania Act 78 of 1990 as amended by Act 17 of 1998 and Act 56 of 2003, and Federal Communications Commission (FCC) licensing and regulations. The primary responsibility of the ECC is to provide the residents and visitors of Dauphin County with courteous, efficient, accurate 911 services 24 hours a day. The ECC serves as the hub for County-wide public safety communications, and is responsible for coordinating police, fire and EMS. Dauphin County ECC manages the primary radio network supporting: all law enforcement agencies within Dauphin County (with the exception of the Pennsylvania State Police), all fire agencies serving Dauphin County, all EMS agencies serving Dauphin County, and all Emergency Management personnel within Dauphin County. The Dauphin County s technical communications systems are designed and operated to provide professional and responsive support to participating law enforcement, fire and emergency medical services agencies. All network users must follow established communications procedures. The use of improper procedures degrades the system and reflects negatively upon public safety organizations. DEMA Contact Information DEMA is located at 911 Gibson Blvd., Steelton, PA 17113. Telephone Numbers for Dauphin County EMA: Administrative Personnel: 717-558-6800 Administrative Fax: 717-558-6850 Telephone Numbers for Dauphin County ECC: Emergency: 911 Page 5

Non-Emergency: 717-558-6900 Toll Free Non-Emergency (717 area code only): 1-800-844-9110 Toll Free Cellular: *022 ATT Toll Free Cellular: #022 Secure Fax: 717-558-6950 Forms and other information can be found on the Dauphin County EMA/911 website at www.dauphincounty.org/ema-911/. Mission and Vision Statements The mission of Dauphin County ECC is to assess the requests of the general public and public safety entities, and to effectively and efficiently deploy, coordinate and manage the appropriate resources. The Dauphin County Emergency Communications Center, through professional, courteous, dedicated, and community-minded personnel who provide unsurpassed customer service to better serve the general public and public safety services throughout Dauphin County, will pursue and maintain national and state accreditation and certification levels through the opportunities of continuing education, training, quality assurance, and progressive technology. Page 6

2. STANDARD WORDS AND PHRASES Standard Words and Phrases for Radio Communications Standard procedures will be used when transmitting and receiving radio messages to conserve air time and provide accurate, concise, pertinent, and rapid transmission of essential information. DEMA uses standard words and phrases on the radio network in order to convey messages in an easily understood manner. The use of lengthy messages is discouraged as other units may need to relay a higher priority message. DEMA utilizes plain language during radio transmissions, excluding unit identifiers and some ten and signal codes. Certain words and phrases will be used on the Dauphin County radio network in order to reduce the length of transmissions, and to ensure the intent of the message is clearly understood. The statements below represent most of these words or phrases. Please note that, whenever available, field personnel should use their Mobile Data Computers (MDCs) to change the status of a unit to reduce the overall demand on air time. Time is always expressed in 24-hour format. When prefacing a radio transmission, the sender shall state the receiver ID first, followed by the sender ID. Single transmissions will be used when changing unit status. Await acknowledgement before proceeding with the message when providing scene size-up, updates, and making requests to the County. Under NO circumstances will DEMA or field personnel inquire or transmit on ANY talk group that injured or deceased victims are field personnel. Under NO circumstances will the name(s) of injured or deceased field personnel be transmitted over the air. Communications of this nature shall be transmitted ONLY by telephone to the DEMA. The term high risk situation used throughout this document is defined as: a potentially lifethreatening situation causing fear or anxiety by threatening great harm or bodily injury. Most police Ten Codes have been eliminated and replaced by plain language terminology. The remaining Ten Codes listed below are the only acceptable codes to be used, along with the plain language equivalent (if applicable) and meaning of the message. Some Signal Codes have been eliminated and replaced by plain language terminology. The remaining Signal Codes listed below are the only ones that may be used. Police Fire EMS EMA Meaning Affirmative Affirmative Affirmative Affirmative 10-8/ Available A positive affirmation of information and/or a previous radio transmission Available Available Available An identified unit is available for dispatch 10-38/Clear -- -- Clear An identified unit has completed the assigned event Page 7

Police Fire EMS EMA Meaning Used when one unit transmits directly to another unit, and re-broadcasting Copy Direct Copy Direct Copy Direct Copy Direct information from DEMA is unnecessary, or a third party acknowledges that message without the need for DEMA to re-broadcast En route En route En route En route An identified unit is responding to an event Negative Negative Negative Negative A negative affirmation of information and/or a previous radio transmission Okay/10-4 Okay Okay Okay Message received, understood, and will be complied with 10-90/On Scene On Scene On Scene On Scene An identified unit is on the scene of an event Out of Service Out of Service Out of Service Out of Service An identified unit is unavailable for dispatch to an event Priority Priority Priority Priority The unit is encountering an immediate situation which must be communicated to others operating, to Command, or to County. 10-9/ Repeat Repeat Repeat Repeat Repeat the last message Responding Responding Responding Responding An identified unit is en route to an event Signal 6 -- -- -- Rape/Molestation Signal 12 Signal 12 Signal 12 Signal 12 Term used to communicate that a fatality has occurred at an incident; request for Coroner Signal 13 -- -- -- An emergency distress signal indicating that one or more police personnel need emergency assistance to escape an immediate danger to life. Units stating Signal 13 shall receive the highest communication priority; all non-related transmissions cease Signal 20 -- -- -- Warrant service Signal 21 Signal 21 Signal 21 Signal 21 Psychiatric case Signal 22 Signal 22 Signal 22 Signal 22 Suicide Signal 28 -- -- -- Bomb threat Signal 29 -- -- -- Drug investigation Stand By Stand By Stand By Stand By Listen, but do not transmit until directed to do so by another unit or DEMA 10-6 -- -- -- An identified unit is busy 10-10 -- -- -- An identified unit is off duty 10-12 There is a visitor present with an identified unit 10-15 -- -- -- An identified unit has a prisoner in custody 10-19 -- -- -- Return to station 10-28 -- -- -- Vehicle registration information 10-29 -- -- -- Operator information Page 8

Police Fire EMS EMA Meaning 10-75 -- -- -- NCIC and Warrant check -- All Clear -- -- All personnel have been removed from the structure. Command shall communicate this to County at working fires, and have the time noted. In addition, the OIC shall communicate the removal of entrapped victims from vehicle or industrial accidents in a similar manner -- Conditional Response (HFD only) -- -- Companies are in service but would not be responding to routine assignments such as automatic alarms, etc. -- Control -- -- The incident is stabilized and will not progress beyond the capabilities of -- -- Delayed Response (HFD only) First Alarm Response (HFD only) -- -- -- -- -- Mayday -- -- -- On the Air (HFD only) -- -- -- -- Stand-By (event) -- -- Transporting -- -- -- -- -- [Transport] Arrive Busy Routine -- -- -- resources at the scene Companies are in service, but will be delayed in their response for reasons such as being out of their district, routine maintenance, training, details, etc. Companies are in service, but will not respond on an initial alarm. Companies will respond on a first alarm for an incident, or for subsequent alarm concurrent with another incident An emergency distress signal indicating that one or more fire personnel need emergency assistance to escape an immediate danger to life or health atmosphere, or any other life-threatening situation. Units stating mayday shall receive the highest communication priority; all non-related transmissions cease An identified unit is operating on its portable or mobile radio, away from its assigned station, and is available for dispatch An identified unit is on location of a contracted event (notification will be received via telephone ONLY) Notification of a unit s destination to a health care facility Notification that a unit has arrived at a health care facility Notification that a unit is committed on a routine transport, and not available for other calls Page 9

Police Fire EMS EMA Meaning -- -- Clear Routine -- -- With Patient -- -- -- Failed To Respond -- -- Class Response Notification that a unit has completed a routine transport, and is available for other calls Notification that the provider(s) is/are now with the patient at the event; used after arriving at an event, but distance, terrain, or other circumstances delay the provider from reaching the patient at the same time as arrival. Status of available transporting units; if a company does not respond on an event, the company s units are put in Failed to Respond (FTR) status so that on any subsequent dispatches, the next due company will be added on the initial dispatch. FTR status is cleared once the company responds to an event or contacts the County to advise of available staffing. Dauphin County uses a recommended response level (class) for fire and EMS calls. A recommended class response will be provided during the dispatch announcement. The class response is determined from telephone interrogation from the calling party, utilizing the National Academy of Emergency Dispatch (NAED) Emergency Fire Dispatch (EFD) and Emergency Medical Dispatch (EMD) protocol systems. There are two class levels for fire response (class 1 and class 3) and three class levels for EMS response (class 1, class 2 and class 3), defined as follows: FIRE RESPONSE: Class 1 Unit(s) respond emergency (lights and siren). Class 3 Unit(s) respond non-emergency (no lights and no siren). Fire class responses are reviewed annually by the Fire Steering Committee and upon any protocol version update. EMS RESPONSE: Class 1 ALS and BLS unit(s) respond emergency (lights and siren). Class 2 BLS unit(s) respond emergency (lights and siren). Class 3 BLS unit(s) respond non-emergency (no lights and no siren). EMS class responses are reviewed annually by the Medical Oversight Doctor and upon any protocol version update. A 911 telecommunicator may upgrade a class response to an event based on contributing factors including, but not limited to: multiple calls, severity of information being reported, etc. Certain Page 10

situations may arise when DEMA does not provide a response class. In these instances, class response will be at the discretion of the field responders. Class responses are recommendations only. Field providers may choose to respond differently if they deem it necessary and at their discretion. Incident location includes: street number street direction (if applicable) street name street type apartment number/letter (if applicable) common name place Incident Location If clarification is needed, the numerics of street addresses and names of numbered streets will be stated individually. For example, stating One two three South One-Three Street, for 123 S. 13 th St. If any part of the location includes an alpha character, the phonetic alphabet shall be used to clarify the alpha character. Announcements DEMA will only make announcements pertinent to field users and following FCC directives. Four beep tones each approximately one second in length, sounded consecutively, will signify weather warnings or other DEMA-approved announcements. Weather watches will be announced at the discretion of DEMA staff. Weather warnings will be announced immediately upon receipt, as radio traffic permits. One beep tone approximately one second in length on the police dispatch radio will signify officer safety information (weapons information obtained from callers at any time during an incident). Priority announcements are those communicated to County by a field provider for rebroadcast to operating units. For all fire ground operations announcements, including staging, notification of a working fire, special assignments, etc., County will sound three beep tones each approximately one second in length, sounded consecutively, and announce the message to all units simulcast on the fire dispatch talk group and any operations talk group(s). If message receipt is needed, County will roll call units responding to ensure the message was copied. For fire and EMS units placed in service before arriving on the scene of the incident, County will simulcast on fire dispatch talk group and the assigned fire ground operations talk group(s) and make the following announcement: Three beep tones each approximately one second in length, sounded consecutively Voice the announcement (example: Companies responding to the 99-1 box, Command is placing the box in service. ) Roll call of units en route to the location to ensure the message was received Page 11

Announcements will be made for line of duty deaths only. These announcements must be approved by the Assistant Manager of Public Safety Communications and Manager of Operations/911 Systems. The announcement will be done only by voice and not alphanumeric page, as radio traffic permits. County will sound four beep tones each approximately one second in length, sounded consecutively, and announce the message to all units. Beeps Police Fire EMS EMA 1 Weapons Dispatch Dispatch N/A 3 N/A Cancel units/priority updates Cancel units N/A 4 Weather/DEMA Weather/DEMA Weather/DEMA Weather/DEMA Warble Signal 13 Mayday N/A N/A International Phonetic Alphabet To avoid confusion, alphabetical designations are used to clearly communicate information. DEMA will use the International Phonetic Alphabet (IPA) indicated below: A Alpha F Foxtrot K Kilo P Papa U Uniform Z Zulu B Bravo G Golf L Lima Q Quebec V Victor C Charlie H Hotel M Mike R Romeo W Whiskey D Delta I India N November S Sierra X X-Ray E Echo J Juliet O - Oscar T Tango Y Yankee Municipality Abbreviations There are 40 municipalities located within Dauphin County. In order to identify each of these municipalities a standard three-letter abbreviation is used, as detailed in the chart below. Municipality Abbreviation Municipality Abbreviation Berrysburg Borough BEB Middletown Borough MDT Conewago Township CWT Mifflin Township MFT Dauphin Borough DAB Millersburg Borough MSB Derry Township DRY Paxtang Borough PAX East Hanover Township EHT Penbrook Borough PEN Elizabethville Borough ELZ Pillow Borough PLB Gratz Borough GRB Reed Township RDT Halifax Borough HFX Royalton Borough ROY Halifax Township HFT Rush Township RUS Harrisburg City HBG South Hanover Township SHT Highspire Borough HSP Steelton Borough STL Hummelstown Borough HUM Susquehanna Township SUS Jackson Township JKT Swatara Township SWT Jefferson Township JFT Upper Paxton Township UPT Londonderry Township LDT Washington Township WST Lower Paxton Township LPT Wayne Township WYT Lower Swatara Township LST West Hanover Township WHT Lykens Borough LYK Wiconisco Township WIC Lykens Township LYT Williams Township WLT Middle Paxton Township MPT Williamstown Borough WIL Page 12

3. RADIO EQUIPMENT LICENSING, OWNERSHIP AND MAINTENANCE Licensing and Ownership Dauphin County is the licensee of all radio frequencies used on the Dauphin County radio network. As a licensee, Dauphin County is ultimately responsible for ensuring that all related equipment and operational procedures comply within the rules and regulations established by the Federal Communications Commission (FCC). Authority to operate any non-county owned transmitter (portable or mobile) on frequencies assigned to Dauphin County requires the advance written approval of the agency Director. Those acquiring this approval must provide annual written evidence that a licensed technician has verified that the approved equipment continues to meet or exceed the FCC s required transmitter measurements. All radio transmissions must be restricted to the shortest practical transmission time. Dauphin County is the FCC license holder for the radio system. Dauphin County will take appropriate action for recurring abusive non-essential voice transmissions. Refer to the operating rules of the Federal Communications Commission (FCC) for a detailed list of the acts that are unlawful and subject to significant penalty. All applicable FCC operating rules and regulations must be adhered to. DEMA will take appropriate action for reoccurring abusive non-essential voice transmissions. Failure to comply with these requirements is cause for the immediate withdrawal of operating privileges. Radio Equipment Dauphin County EMA is responsible for maintaining tower site locations, siren controllers and radio system infrastructure. Dauphin County will not authorize the operation of, nor will it assume any obligation for radio equipment that is owned or acquired in the name of a private individual. Department-purchased transmitters, radios (portable, mobile) shall meet the minimum specification requirements as defined by DEMA. Minimum specifications are annually updated to reflect technological advances. Users should confer with DEMA prior to purchasing new equipment. Dauphin County will not assume responsibility for the installation or maintenance of radio equipment. Compromised Radio Equipment Dauphin County assumes no responsibility for theft, loss, or damage due to negligence or unauthorized modifications of equipment, nor does the County provide insurance for any of this equipment. End users compromise radio network security if DEMA is not immediately notified of a radio that has left authorized or trusted users control. If a portable and/or mobile radio is lost or suspected to have been stolen, the provider will IMMEDIATELY notify his/her supervisor. The agency supervisor will then IMMEDIATELY advise the on-duty ECC Shift Manager/OIC in charge of the specific radio missing, in order to notify the appropriate DEMA staff. DEMA staff will disable the radio, making it unable to receive, transmit, or be cloned. When an agency/department vehicle is out of the direct control of the agency/department (i.e.; being serviced, etc.), DEMA must be contacted to disable the encrypted radio, or the agency/department must remove it from the vehicle. Once the vehicle is back in service, DEMA must be contacted to re-enable Page 13

the radio. If DEMA suspects a particular radio has been compromised or is being abused, the agency/department will be notified and the radio will be locked out of the system until DEMA is certain the radio has been returned to the agency/department. When it is discovered a radio has been lost, stolen or otherwise potentially compromised DEMA will take immediate procedures to inhibit the radio, which causes the radio to be disabled. The radio display will appear blank upon power-up, but the radio is still functional to receive over-the-air rekeying (OTAR) commands. It will NOT process voice calls. This will cause the radio to be disabled. Or, the radio can be zeroized, which causes ALL cryptographic material to be erased. With either procedure, the radio can be re-enabled by DEMA staff if the radio is recovered. If the lost/stolen radio is located/recovered, the agency/department will notify the on-duty ECC Shift Manager/OIC in charge, in order to notify the appropriate DEMA staff. DEMA staff will then re-enable the radio to be used on the Dauphin County radio network. Page 14

4. RADIO SYSTEM Radio Unit Designations Dauphin County uses the designation County for communicating with all first responders. All field personnel shall use the assigned designation for Dauphin County when using mobile or portable radios to contact the ECC. Units will communicate on their assigned dispatch and administrative talk groups; units will not switch to an unassigned talk group unless assigned or permitted by County. County will make an effort to monitor the operations talk groups, however depending upon call volume and radio traffic, the primary dispatch talk group takes precedence. County may not be able to actively monitor operations talk groups. When calling on the radio network, announce the unit being called first followed by your radio designation. When prefacing a radio transmission, the sender shall state the receiver ID first, followed by the sender ID. Single transmissions will be used when changing unit status. Await acknowledgement before proceeding with the message when providing scene size-up, updates, and making requests to the County. All units shall use their complete unit designator when transmitting radio messages; solely using numerals or only half of the numerals to identify a given unit is inappropriate and can cause confusion. Appropriate: County, Engine 99 responding with 4. County, Ambulance 99-1 transporting to Harrisburg. County, 1351 TS. Inappropriate: County, Engine s on scene. 99-1 responding. 99 arriving. Before transmitting, organize your thoughts and listen to make certain the talk group is clear and available. Keep all transmissions brief and to the point. Avoid lengthy description and unnecessary repetition. Accuracy, brevity and speed are important, in that order. Speak distinctly and pronounce words clearly. Speak at a moderate speed using a conversational tone of voice with natural emphasis and rhythm. Messages should be spoken in phrases, not one word at a time. Avoid words and phrases that may be difficult to understand, including slang and jargon. Transmissions that are redundant, or that repeat information provided by another unit are discouraged. Ensure the transmit button is fully depressed and pause before speaking. Hold the radio (or microphone) close to the mouth, and speak directly into it, not across it. Whenever possible, avoid transmitting when vehicle horns and sirens are operating, as radio messages often become unreadable. Talk at a conversational volume level, do not shout. Use official titles, authorized unit and radio designations in ALL transmissions. Do not transmit names or nicknames. If absolutely necessary, refer to personnel by rank and last name. With mobile radios, keep the microphone on the mic clip when it is not in use; do not place the microphone on the floor or seat of the vehicle. Page 15

The use of thank you and please, expressions of courtesy, personal greetings, and/or pleasantries should not be used. The expressions should be understood and not using them will conserve airtime. If necessary to thank someone, it should be done by telephone or in writing. During all radio operations, remain calm. Avoid uncivil, angry, abusive, derogatory, or sarcastic remarks, language and/or tone, and avoid retaliating even if other individuals violate these principles of good communication. In cases where corrective action is considered necessary, follow the procedures outlined in Section 9, entitled Communication Concerns. Never forget that you reflect the quality, competence and professionalism of your department/agency every time you transmit. All units should assume good signal strength and clarity unless otherwise notified. Unless one unit cannot hear another or when tests are being conducted by Dauphin County or Radio Maintenance, strength and clarity reports should not be requested. When an exchange is necessary, the reply will be a short and concise statement of actual conditions (i.e.; loud and clear, weak but readable, etc.). If no acknowledgement from DEMA is received within 15 seconds of a transmission, the unit shall transmit again. Simply announcing the time (time stamp) or 10-4 or okay is NEVER an appropriate acknowledgement of a unit s message. At a minimum, an acknowledgement must include the transmitting unit s identifier. This will apply for all services (police, fire, medical, and EMA-related). Appropriate: Transmission: Tanker 99 on scene. Response: Okay Tanker 99. Inappropriate: Transmission: Tanker 99 on scene. Response: Okay. Talk Group Organization The radio fleet map is organized by discipline, with multiple zones (example: A, B, C, Z) and each Zone containing up to 16 talk groups. Zone A will be normal day-to-day operations, and most widely used, for the dispatch of all emergency and non-emergency events. Zone B is for large scale, major incidents. Zone B should be used when two or three of the following apply for the specific event: Span more than 12 hours in duration. Involve more than one public safety entity (PD, FD, EMS). Involve multiple agencies or departments (SUS PD, LPT PD, PEN PD, SUS EMS, etc.). Involves or may involve interagency communications (EMA, PD, FD, EMS). Could expand in size and/or scope. Are strange or unusual in nature (prolonged severe weather event, plane crash, etc.). For events that fit into two or three of the above categories, Zone B should be assigned as early into the event as possible, by the telecommunicator, or can be requested by the Incident Commander (IC)/OIC. It is recommended that the DEMA Field Incident Support Team (FIST) and Comm Van should be dispatched for these events. Approval must be obtained prior to activation of FIST or use of the Comm Page 16

Van. There could be a possible County Emergency Operations Center (EOC) partial or full activation, depending upon the nature, scope and complexity of the incident. Zone C is conventional (non-trunked) channels for police, fire and EMS. EMS Zone C is fire talk groups. EMS Zone D is conventional (non-trunked) med channels. Zone Z is the national UHF inter-op channels and will be in all Dauphin County radios. The PL tone is 156.7 Hz and has been adopted for all operations on interoperability. All police and EMS operations talk groups are encrypted (i.e.; Police OPS, EMA OPS, EMS-to-hospital, etc.). All Dauphin County EMS radios will have selectable PLs for the conventional med channels for the surrounding counties. Public Safety 1 and 2 is programmed into every radio in Dauphin County and can also be used for communications between agencies that are on different talk groups. Smaller municipalities, or municipalities that share EMCs, have an area talk group, which may include several adjacent municipalities. Larger municipalities have their own talk groups that can be used for local events (parades, etc.). Private talk groups (or area talk groups) will not be available in the ECC and unable to be monitored by ECC personnel. Refer to the Radio Fleet Map included in Appendix A. Talk Group Terminology The radio fleet map is organized into a system of Zones, which apply to a specific mutual aid jurisdiction or agency, and Talk Groups, which are individual radio subsets within a Zone. Zones have an alphabetical designation: A through H, L and Z. Users should refer to the specific fleet map for each discipline (Police, Fire, EMS, EMA) for details on which Zones are included in the radios. Talk Groups have a number designation: 1 through 16. To ensure both clarity and conciseness in radio communications, it is required to use a combination of both alphabetic Zones and numeric Talk Group designations to locate where in the radio system a unit is conducting operations. To further clarify, phonetic equivalents are substituted for alphabetic designations by using the IPA (see above). Talk Around Talk around on position 16 in the radios is to be used when a unit is out of the coverage area of the Dauphin County radio network. This can be used if multiple Dauphin County units go to a distant municipality to provide service. The talk around position is not on the County radio system. There must be more than one radio on the talk around position for each user to hear one another on that talk group. These positions will not be scanned by the trunking system and when a unit is on the trunking system, the talk around position is not scanned. Page 17

There are several different talk around channels. Zone A position 16 is unique to the specific service; Zone C (D for EMS) is the Dauphin talk around which is a common talk around which is common to all users (can fluctuate, not always in position 16). Refer to the Radio Fleet Map in Appendix A for further clarification. Page 18

5. RADIO PROCEDURES AND FUNCTIONS Radio Authorizations In compliance with FCC directives, public safety agencies using the Dauphin County Radio Network must apply in writing to the Assistant Manager of Public Safety Communications for radio designation and authorization. The deletion of any unit having radio designation and authorization must be reported to the County within five days. Changes due to personnel change, unit replacement, etc. must be reported to the Assistant Manager of Public Safety Communications within five days of the change. Portable radios shall receive radio authorization with an approved portable identifier. All new radios must be approved by DEMA to be used on the Dauphin County radio network. The appropriate DEMA form must be submitted to the Assistant Manager of Public Safety Communications for approval. Unit designations must include the following: Make, model and year of unit Type PA Department of Health licensure identification (EMS units) Chief designation requests must include the following: Name Home address Home and work telephone numbers Additional telephone number(s) Emergency service company or governing body notification supporting the chief designation Units may transmit the following: Unit status report (en route, on scene, etc.) Emergency messages Incident scene control messages Any emergency service personnel working in an official capacity are authorized to access the Radio Network. Any emergency service personnel working for private/commercial companies not in an official capacity for an emergency service agency within Dauphin County are NOT authorized on the Dauphin County Radio Network. Standardized radio designations specific to each public safety discipline are discussed further in the Police, Fire and EMS Communications sections of this document. Radio System Procedures All personnel on the radio system must manage radio and telephone exchanges in a manner that conserves air time and facilitates the accurate, brief and rapid transmission of mission-critical communications. Using non-standard procedures, needless or duplicate communications, or lack of circuit discipline, causes delays, confusion and/or unnecessary transmissions. Page 19

Dauphin County is responsible for maintaining radio circuit discipline; rapidly and efficiently managing radio, telephone and MDC communications traffic; determining the order of priority in which radio transmissions are made; and directing and controlling the use of all radio talk groups. Using primary dispatch talk groups is limited to communications essential to conduct official police, fire, medical, and/or EMA operations. DEMA personnel are responsible for controlling all talk groups applicable to the radio fleet maps. Talk Group Assignments Units will be directed to switch to another Talk Group when requested by command or a field provider OIC to alleviate transmissions on the dispatch channel, and/or when deemed necessary by DEMA personnel. On police events requiring an operations or tactical talk group, the operations/tactical talk group(s) will be assigned either when requested by the police OIC/IC or when deemed necessary by DEMA personnel. On all fire events, units will be assigned to a fire ground talk group when deemed necessary by DEMA personnel, and/or when requested by the fire Incident Commander (IC). On large-scale EMS incidents requiring an operations channel, an operations talk group will be assigned either when requested by field providers or deemed necessary by DEMA personnel. No unit or individual should switch to an alternate talk group unless DEMA directs or approves it. When switching back to the dispatch or primary talk group, there is no need to notify DEMA personnel. It is highly recommended that the scan feature be turned off when a unit is assigned to an operations talk group. This is to eliminate the possibility of a user hearing directions or instructions from a different incident and confusing such as directions to them. Busy Signal An electronic sound will occur in several situations to alert the user s/he is unable to transmit: system is busy, two providers key up on the same talk group simultaneously, Emergency Button Procedures The orange emergency button on the portable and mobile radios should be used for situations in which the operator is in a personal emergent or life threatening situation. Pressing the emergency button places that radio and currently selected talk group at the highest priority through the system, immediately notifies the ECC with an audible tone and visible indication, and activates a 10 second hot mic (immediate transmit). Once the emergency button is pressed, these actions cannot be interrupted. When the emergency button is pressed, the radio will remain on the selected dispatch or county-wide operations talk group. If the user is already selected on a dispatch or county-wide operations talk group, they will remain on that talk group. If the user is on any other talk group, such as a municipal or private, the radio will revert to the user s primary dispatch talk group (see Radio Fleet Map in Appendix A). The radio itself does NOT report location. The emergency button will only work on the trunked system, it will NOT work on any non-system channels (i.e.; talk around). Page 20

All radios on the talk group where the emergency was initiated will show the talk group name and EMER RECEIVD. Other users not directly involved in the emergency should limit their transmissions to emergency traffic only or communicate on another talk group. During the 10 second hot mic, the user shall state, if possible, as much pertinent information regarding the type of emergency, their unit identifier, their location, etc. (fire personnel should refer to the mayday procedures listed in Section 11 of this document). Middletown and Harrisburg City Police communications currently do not have radio consoles that show the radio alias name, so it will be up to DEMA to notify Middletown or Harrisburg City Police communications of the specific unit declaring an emergency. Likewise, Middletown or Harrisburg City Police communications will need to notify DEMA when the emergency has been cleared on the radio so the radio console can be reset. A unit emergency will be displayed at the dispatch console. The telecommunicator will initially silence the alarm, note the unit identifier, and listen to the 10 second hot mic message. If it is believed the emergency button activation may be false, the telecommunicator will contact that radio stating, [unit identifier] verify. If the emergency button activation was in error, the unit should respond with okay (10-4) or no need to check or something similar denoting there is no problem. If the unit does not respond, or if the hot mic message indicates a true emergency, the telecommunicator will follow proper policy and/or procedure. At the end of the emergency, the emergency status must be cleared on the radio. The user must press and hold the orange emergency button for 3-5 seconds, the radio will beep and emergency status will no longer be displayed. The telecommunicator shall not reset the console alarm until after the emergency has been cleared on the user radio. Modes of Operation The normal day-to-day mode in which the radios will operate is Wide-Area Trunking, meaning the system is fully functioning, the subscriber radio has full capability, the radio can roam from site to site, communicate to users site to site, and talk to dispatch. The system has several back up capabilities that will allow users to communicate in the event of a critical component failure. The first mode of operation is Site Trunking, which occurs when the radio is affiliated to a tower site that has lost connectivity to the master site. The user will receive an audible tone and SITE TRUNKING will be displayed on the radio. Communication will be limited to other users affiliated to that same tower site. DEMA will have limited ability to communicate on the primary dispatch talk group for a site that is in Site Trunking. In Site Trunking the user will still have the full list of available talk groups, the emergency button will still alert the users affiliated to that site, it will NOT however alert DEMA because of the loss of connection back to the master site. The second mode of operation is Fail Soft, which occurs when the site controller at a particular radio tower site has failed. Any users that are affiliated to the radio will beep and display FAILSOFT, and will only have very basic radio functionality. The user will not be able to select talk groups, the emergency button will not function, and the radio will only be able to communicate with users affiliated to that site. The site is operating in a non-trunking configuration, meaning all the users on that site are all sharing one repeater (regardless of discipline Fire, EMS, Police all sharing one repeater). DEMA will Page 21

communicate via the back up control stations, however there will only be one talk path that all users must share. When in Fail Soft mode, the only transmissions permitted by units will be emergency transmissions, due to conservation of airtime. The final mode of operation is off network communications. The radio will beep and display OUT OF RANGE. Users will need to switch to their respective talk around channel to communicate radio to radio; DEMA will have no means to monitor that communication. Call Alert Call Alert allows a radio to be alerted from DEMA. The radio will beep and CALL ALERT will be displayed on the screen. The call alert can only be sent from a dispatch console. Radio names are listed in the system by the radio alias name. When a call alert is received, a user should contact his/her primary dispatcher on their primary dispatch talk group. Call alert is permitted to be used in the following instance: Unit does not answer radio after several tries, regardless of unit status (on an event, available, not answering safety check). Encryption Radio encryption is the method employed to secure the voice communications so non-authorized entities cannot monitor communications. DEMA employs the AES (Advanced Encryption Standard), which meets the FIPS (Federal Information Processing Standard). As a general rule, the police operations talk groups, EMS operations and hospital talk groups, and EMA talk groups are all encrypted. Interoperability Interoperability is the ability of systems, personnel and equipment to provide and receive functionality, data, information and/or services to and from other systems, personnel and equipment, between both public and private agencies, departments, and other organizations, in a manner enabling them to operate effectively together. Interoperability allows emergency management/response personnel and their affiliated organizations to communicate within and across agencies and jurisdictions via voice, data, or video-on-demand, in real time, when needed, and when authorized. The counties in the South Central Region have established radio interoperability links to provide direct radio communications between public safety responders. These links are 911 center radio console patches. These links and patches allow radio messages to be connected between each patched center. Then in turn each center implements a console patch from the link to whatever channel or talk group is assigned for the specific incident on their own system. The advantage of this solution is to provide cross-border, day-to-day, interoperable communications between responders from different counties on different systems. The disadvantage of this solution requires users to still have radio signal coverage from their location of operation to the tower site in their home county system. If the user cannot make radio signal back to their home county system from their location of operation, this solution will not work. If this solution does not work for the incident at hand and interoperable communications is required, a Mobile Command Vehicle should be requested to respond to the scene of the incident and provide on-scene tactical interoperable communications. Page 22

Some counties have more than one link to patch to, so more than one active incident can be patched to adjoining county responders. DEMA has the ability to enable direct communications with any Pennsylvania State Police (PSP) Aviation Division Aircraft through the Pennsylvania State 800 MHz Radio System. This connectivity is afforded by the fact that all state radios have what is referred to as the Global profiles. These global profiles are banks or zones of common talk groups on any state radio. For further information, refer to the Interoperability Policy/Procedures in Appendix B. Page 23

6. ALERTING SYSTEM Alphanumeric Paging The alphanumeric paging system is a combination of the Computer-Aided Dispatch (CAD) system and radio system from sixteen simulcast sites to send digital notifications to public safety personnel. The non-voice notifications are used to advise applicable public safety personnel of weather warnings, fire and EMS dispatch and response information, special teams activations, and County/municipal EMArelated messages. Only DEMA personnel are able to send alphanumeric pages. For further information, refer to the discipline-specific section of this document. Weekly Pager and Siren Testing A weekly alphanumeric pager test will be sent manually by DEMA staff each week, at 12 noon Saturday, depending upon call volume. This action will include an all-call page to all pagers on the system. The text of the page will be: COUNTY TESTING NO NEED TO ACKNOWLEDGE. A weekly siren test will be conducted manually by DEMA staff each week, at 12 noon Saturday, depending upon call volume. The siren will be activated for 20 seconds. Other Notifications In the event of a major incident involving DEMA where loss of critical capabilities have occurred or are known to be imminent, at its discretion DEMA will institute a mass notification system to advise all public safety executive management. Page 24

7. MOBILE DATA COMPUTER (MDC) FUNCTIONS Mobile Data Computer (MDC) The Mobile Data Computer (MDC) component of the Computer-Aided Dispatch (CAD) system provides digital (non-voice) communications between the CAD system and emergency vehicles equipped with MDCs. Thus, emergency vehicles are provided with direct access to information that resides in the CAD system and other remote databases as well. The Dauphin County CAD/MDC system is designed with the goal of maintaining the highest quality public safety communications possible. For further information, refer to the discipline-specific section of this document. Use of CAD/MDC digital communications system supplements existing voice radio capabilities. MDCs are not intended to completely replace voice radio communications with DEMA or between units. The MDC system is intended and recommended to be used for non-emergency communications, database inquiries and status keeping, allowing radio time to be more available for higher priority transmissions. Certain situations dictate the use of voice over MDC. Units equipped with MDCs shall not hesitate to use voice radio if, in their judgment, it is safer or more appropriate for communicating in a particular situation. Calls for backup, traffic and subject stops, and any events involving unpredictable people or events in undesirable, isolated areas, pursuits, and communicating while a vehicle is moving are examples of when voice radio communications may be more appropriate than using the MDC. If doubt exists about communicating by/through the MDC, the voice radio shall be used. Telecommunicators will verbally dispatch any call that is considered life-threatening or presents a possible safety issue. All fire and EMS calls will be dispatched according to CAD event priority. Automatic Vehicle Location (AVL) information will only be provided in cases where field provider safety is an issue. Requests for this information for any other purpose will be submitted in writing via the DEMA Recording Duplication Request Form. All information transmitted or received via MDC is governed by FCC regulations. This includes messages sent from unit to unit, unit to telecommunicator, and telecommunicator to unit. Personnel shall not use obscene, indecent or profane language and shall keep transmissions on a professional level. All MDC transactions are recorded and subject to review. Personnel are responsible for ensuring system security in MDC-equipped vehicles. An assigned password and individually assigned CAD ID number shall be utilized when accessing information via the MDC. This information shall not be disseminated to unauthorized individuals at anytime. If possible, when the MDC is left unattended, officers shall change to the appropriate available status to reflect that they are out of the vehicle, then use the Lock command or secure the MDC through other measures to prevent unauthorized use. Basic instruction on the use and purpose of the MDC is required before operating the equipment. This instruction is the responsibility of the individual department. Unit Status Each MDC user will be able to change the status of the unit. Page 25

En route (ER) Used to acknowledge receipt of a dispatch message and change unit status to en route. In order to use this command, the unit must be assigned to an event. Arrive (AR) Used to indicate that the unit has arrived on the scene of the dispatched event. In order to use this command, the unit must be assigned to an event. Transport (TR) Used to indicate that the unit is transporting to a specific destination (hospital, police station, booking, etc.). In order to use this command, the unit must be assigned to an event. (This status is not available for fire units.) Transport Arrive (TA) Used to indicate that the unit has arrived at the transport destination. In order to use this command, the unit must be assigned to an event. (This status is not available for fire units.) Clear Unit Used to indicate that a unit has cleared from a call and is returning to an available status. The unit returns to its default available status, which includes one of the following: Available Mobile (AM) Used to indicate that the unit may be contacted on the MDC, available for another event. Available Radio (AV) Used to indicate that the unit/individual may be contacted via radio. This status should be used when the individual is out of the vehicle but available for dispatch. Available in Quarters (AQ) Used to indicate that the unit/individual is available on station. This status is mainly used for fire and EMS MDC units. Page 26

8. EMERGENCY COMMUNICATIONS CENTER (ECC) Communication Center Status The Communications Center will be at one of the following five status levels, called conditions. Any change in the status of the center will be announced whenever possible. The announcement will be preceded by four beep tones each approximately one second in length, sounded consecutively. The announcement will detail the condition number and any other pertinent information. Department or company supervisors/oics will ensure compliance by their personnel. Conditions may not necessarily follow the sequential order below. CONDITION NORMAL: The Communications Center is operating under normal conditions. CONDITION BUSY: The Communications Center is operating under extreme load. Radio traffic will be limited to responding and available status. Any non-priority traffic will not be acknowledged. Nonpriority phone calls (times, etc.) to the Communications Center will not be accepted. Fire and EMS stations are to be manned to receive low priority dispatches by telephone. The Emergency Rule may be in effect in the ECC. CONDITION CRITICAL: The Communications Center is operating at a reduced technological capacity, whether it is a radio system, telephone system, and/or CAD system failure. Further information will be disseminated. CONDITION EVAC: Communications Operations have moved to the backup center. It should be assumed that all technical systems are operating, but at a potential diminished capacity. Further information will be disseminated. CONDITION FATAL: The Communications Center is inoperable from both the primary site and the backup location. All systems are out of service. Public safety stations and/or municipal buildings are to be manned to receive calls from the public. Use of Telephone A field provider may use the 911 telephone system to contact DEMA if unable to establish contact via radio or non-emergency telephone lines (including dedicated lines). However, Dauphin County has limited 911 trunks available. During high volume periods, incoming 911 calls exceeding trunk capacity will receive a busy signal. Field providers will use 911 to contact DEMA only when absolutely necessary for emergency purposes. When calling 911, the field provider must identify themselves by name, title and company/agency. DEMA will process any provided information and if appropriate, disseminate it over the air to field units. This method is to be used as a last resort only. Confidential information pertaining to an event must be relayed only by telephone. Personnel must be aware that cellular phone calls may be scanned and overheard by the public. For this reason, whenever possible, confidential or sensitive information should be related only by landline to DEMA. Page 27

Pre-Scheduled Details/Special Events Pre-scheduled details or special events (i.e.; Click it or Ticket, DUI checkpoint, concerts, Kipona, presidential visits, etc.) requiring dedicated additional DEMA staffing support must be submitted to the Assistant Manager of Public Safety Communications at least ten business days in advance of the detail or event. Requests for dedicated talk groups will be submitted at least five business days in advance. Approval will take into consideration talk group availability and staffing limitations. Lineups of prescheduled details will be faxed a minimum of fifteen minutes prior to the start of the detail. DEMA staffing should be considered when identifying cost recovery opportunities. Exercises Exercises (drills) requiring the use of a County talk group(s) will require authorization by the Assistant Manager of Public Safety Communications and Manager of Operations/911 Services. A completed DEMA Exercise Request Form must be provided to the Assistant Manager of Public Safety Communications at least five business days prior to the event. The requesting agency will be notified as soon as possible whether DEMA will be able to support the exercise request. All radio transmissions conducted during the exercise will be on the assigned incident talk group(s). DEMA may discontinue participation in or cease the operations of the exercise due to emergency communications needs. Page 28

9. PROBLEM REPORTING PROCEDURES Radio Any radio network problems such as coverage or grade of service, must be reported as soon as possible. Immediately notify your agency/department OIC, who will in turn immediately notify the on-duty ECC Shift Manager/OIC to make the proper notification(s). Radio hardware problems affecting mobiles and portables, such as a battery issue, mic problem, etc., shall be reported to an authorized repair facility according to the individual s department internal policy. Refer to Section 3 of this document for further information. Mobile Data Computer (MDC) All MDC problems must be reported as soon as possible. If a problem occurs with the function of an MDC, immediately notify your agency/department OIC, who will in turn notify the on-duty ECC Shift Manager/OIC to make the proper notification(s). Problems with METRO must be reported to Harrisburg City Communications (717-255-3131). I/Mobile, JNET, and AOPC problems occurring with one vehicle or individuals will only be handled Monday through Friday during normal business hours. A system-wide problem occurring that is potentially caused by networks under Dauphin County responsibility will be investigated regardless of the day or time. An alphanumeric page will be sent to OIC pagers for departments I/Netviewer Personnel may obtain event times through the County s electronic data system (I/Netviewer). During periods of heavy traffic, event times provided by telephone will be limited. Any problem with I/Netviewer connectivity or function should be reported as soon as possible. If a problem occurs with the connectivity of I/Netviewer, immediately notify your agency IT personnel. If a problem occurs with the function of I/Netviewer, immediately notify your agency OIC and IT personnel, who, if after troubleshooting determines the problem to be County-related, will notify the on-duty ECC Shift Manager/OIC to make the proper notification(s). Only system-wide outages will be supported any day or time. Any issues affecting only one department will be handled Monday through Friday during normal business hours. Password reset requests can be handled by the on-duty ECC Shift Manager/OIC in charge. Communication Concerns If a communication concern arises, do not retaliate or try to solve the situation on the radio. All communication concerns shall be handled by telephone. A concern must follow the chain of command. Depending upon the origin of the concern, all concerns must be received from the DEMA on-duty Shift Manager/OIC in charge or the agency Chief/Supervisor/OIC. Telecommunicators and non-supervisory field personnel will not make telephone calls on complaint matters. The telephone call will be made in a professional manner without being angry, abusive or derogatory. The contact is to be explanatory and Page 29

factual, with the focus being to identify the issue, exchange information and achieve mutual resolution on the event. Any communication concern in which the agency Chief/Supervisor/OIC feels would be best handled by correspondence or those which cannot be resolved by telephone may be submitted in writing to the Assistant Manager of Public Safety Communications. The correspondence shall include the following information: date, time and CAD event number of the incident; narrative of the event; specific communication concern; reference to an SOP, SOG, etc. if applicable. DEMA will provide a written response to the Chief/Supervisor/OIC within thirty days of receipt. If the Chief/Supervisor/OIC feels the communication concern needs further action, the Chief/Supervisor/OIC may appeal to the Manager of Operations/911 Services. Chiefs/Supervisors/OICs will not physically meet at DEMA to discuss the initial communication concern. Communication concerns related to the National Academy of Emergency Dispatch Protocol System may be addressed in the same manner as stated above. Page 30

10. POLICE COMMUNICATIONS Radio and Unit Designations Law enforcement officers operating on the Radio Network will be assigned a County-designated five digit Computer-Aided Dispatch (CAD) ID number. The first two digits represent the department designation, while the remaining three numbers will be unique per person, per department. The CAD ID number will retire with the officer and will not be reissued or reassigned for any reason. If an officer leaves and is hired back in the same department at a later date, that officer would receive the CAD ID number s/he previously used. A CAD ID number will be issued to new County police officers upon satisfactory completion of DEMA-hosted observational training. Police department number assignments are as follows: 11 Penbrook Borough 45 Lykens Borough PT 12 Susquehanna Twp. 46 Wiconisco Twp. PT 13 Lower Paxton Twp. 47 Williams Twp. (N/A) 14 Swatara Twp. 48 Williamstown Borough (N/A) 15 Paxtang Borough 49 Gratz Borough (N/A) 16 Steelton Borough 51 Jackson Twp. (N/A) 17 Highspire Borough 52 Jefferson Twp. (N/A) 18 Lower Swatara Twp. 53 Rush Twp. (N/A) 19 Middletown Borough 54 Wayne Twp. (N/A) 20 Harrisburg City -- ---------------- 21 Royalton Borough PT 59 DCART 22 West Hanover Twp. (N/A) 61 Dauphin County CID 23 East Hanover Twp. (N/A) 62 Dauphin County Coroner 24 South Hanover Twp. (N/A) 63 *Dauphin County Domestic Relations 25 Hummelstown Borough 64 Dauphin County Sheriff 26 Derry Twp. 65 Dauphin County Prison 27 Londonderry Twp. (N/A) 66 Dauphin County APO 28 Conewago Twp. (N/A) 67 Dauphin County CRT 31 Dauphin Borough (N/A) 68 Dauphin County JPO 32 Middle Paxton Twp. (N/A) 69 Dauphin County Parks & Rec. PT 33 Reed Twp. (N/A) 71 *PA Air National Guard 34 Halifax Twp. (N/A) 72 Susq. Area Regional Airport Authority 35 Halifax Borough PT 73 PSU Capital Campus 36 Upper Paxton Twp. (N/A) 74 *PA State Probation & Parole 37 Millersburg Borough 75 Capital Area Forensics Unit 38 Mifflin Twp. (N/A) 81 *Attorney General (CID) 39 Berrysburg Borough (N/A) 82 *Attorney General (Narcotics) 41 Lykens Twp. (N/A) 84 Dauphin County Drug Taskforce 42 Pillow Borough (N/A) 85 *PA Fish Commission 43 Washington Twp. (N/A) 86 *PA Game Commission 44 Elizabethville Borough (N/A) 89 *US Drug Enforcement Admin. PT denotes a part-time municipal police department N/A denotes NO municipal police department * Denotes a CAD designation formerly used; will not have direct access to radio network Page 31

Law Enforcement units will use the County-designated four digit number for radio, MDC and CAD (unit) operations. The first two digits designate the department, while the remaining two digits designate the function. The second two digits represent the unit function. Police function designation numbers are as follows: 01-19 Administration/Patrol Supervisor/OIC 20-39 Patrol 40-49 Criminal Investigation 50-59 Traffic Safety 60-69 Canine 70-89 [Reserved for future use] 90-99 Community Policing/School Resource Law enforcement officers that are on-duty in a capacity not listed in the unit function categories above will be required to use their five digit CAD ID number as their radio identifier. DEMA will use the designation County on the Police Radio Network. Units and telecommunicators will use the County-authorized four digit unit designation (i.e.; thirteen fifty, not fifty or five-oh for unit 1350), or five digit unit designation for those units with numbers above 99 (i.e.; eighteen-one-ohone for unit 18101). Talk Group Assignments The police talk groups are broken into two main dispatch talk groups, Police 1 and Police 2. Law enforcement officers are to operate on the primary dispatch talk group for his/her department, as outlined below. Police units will communicate on their assigned police talk group. Units will not switch to an unassigned talk group unless approved by County. Officers may operate on other channels for short periods of time, when operationally necessary for an incident. Officers must first notify the primary talk group dispatcher before switching talk groups, to ensure the receiving talk group telecommunicator has CAD configured for the officer change and for officer safety tracking purposes. Police 1 Dispatch (PD DISP 1) talk group departments: Lower Paxton Township Paxtang Borough Penbrook Borough Susquehanna Township Swatara Township Police 2 Dispatch (PD DISP 2) talk group departments: Derry Township Halifax Borough Highspire Borough Hummelstown Borough Lower Swatara Township Lykens Borough Middletown Borough Millersburg Borough Page 32

Royalton Borough Steelton Borough Wiconisco Township Susquehanna Area Regional Airport Authority Penn State Univ. Capital Campus Dauphin County Adult Probation Office (APO) Dauphin County CID Dauphin County Coroner Dauphin County Drug Taskforce Dauphin County Juvenile Probation Office (JPO) Dauphin County Parks and Recreation Dauphin County Prison Dauphin County Sheriff Police 3 Admin. talk group (PD DATA 3) is for administrative requests and information, including information from CLEAN/NCIC, JNET, AOPC, and all telephone notifications to include tow truck requests, etc. Police Ops talk groups are felony and tactical talk groups used for but not limited to: tactical incidents, mutual aid situations, prescheduled details, and special team operations. These talk groups are not to be used as talk around channels. Any request to use operations/tactical talk group(s) for special team operations must be approved by the on-duty ECC Shift Manager/OIC in charge, prior to use. County will initially control active high priority emergency incidents in which an officer has not arrived on scene yet; the telecommunicator will move the involved units to an operational/tactical talk group. If an officer reports an active high priority incident (i.e.; pursuit), instead of moving the involved units to another talk group, those units will remain on the assigned dispatch talk group until the situation stabilizes; units not involved with the incident will be moved to another talk group until the situation stabilizes. Dispatch Procedures DEMA will follow the National Academy of Emergency Dispatch (NAED) Emergency Dispatch Protocols (Police/EPD, Medical/EMD, and Fire/EFD) when processing calls. The objectives of the ECC are to receive and process emergency and non-emergency calls from the public and public safety; to maintain an accurate status of on-duty officers and monitor their safety; to manage dispatch operations for law enforcement units operating on the radio network; to conduct a competent and orderly flow of radio communications, documenting activities in CAD for safety and historical reference; and to regulate the County s information resources (CLEAN/NCIC, JNET, AOPC, etc.). The County will dispatch appropriate police units on all incidents received at the ECC. Police administrative information requests will be referred to the appropriate department s administrative office. County will manage the dispatch functions for police units operating on the Police Radio Network to ensure coordination of resources. Departments remain fully responsible for their operational policies, procedures and decisions. Page 33

All calls received by an officer that originated from any source other than the ECC (i.e.; department office) must be reported to the police telecommunicator as soon as possible to ensure the safety and accurate status of the officer. The police telecommunicator will document these events in CAD for historical purposes. County shall process all anonymous calls. If a department chooses not to respond to that call, that department shall assume responsibility for such action. County shall process 911 calls per the DEMA Call Take SOP. If a department chooses not to respond to a call, that department shall assume responsibility for such action. County shall not hold calls. If the department is not immediately available (i.e.; on calls or during shift change), the police telecommunicator will notify the Patrol Supervisor/OIC via radio what type of call is pending. Police response for pending calls is a department responsibility. Police events will be dispatched according to their priority. When a specific police unit is not available and an event is pending, the police dispatcher will notify the department Patrol Supervisor/OIC. Standard dispatch priorities are automated in CAD and available for review upon request. The time in which an incident occurred will be broken into three categories: Active/In Progress, Just Occurred, and Past. The definitions of each are as follows: Active/In Progress An event which is occurring now, with the suspect/person responsible being on scene (by the caller s assessment). Just Occurred An event that has just happened, with the suspect/person responsible no longer on scene or in the area (by the caller s assessment). Past An event which has occurred more than 15 minutes ago, and the suspect/person responsible is no longer on scene or in the area (by the caller s assessment). Priority 1: Priority 1 calls will be dispatched upon receipt via voice radio as well as MDC. Priority 1 will be used for instances that present an extremely dangerous situation in which a person s life may be lost at any moment and that requires immediate emergency intervention. Priority 1 calls will be given out as an all call to units (i.e.; Swatara cars, a disorderly at Wal Mart, 6535 Grayson Rd. ). Priority 2 and 3: Priority 2 and 3 calls will be sent to the MDC with no voice announcement. In the event an officer does not acknowledge the call within three minutes, the officer will be alerted to the pending call via radio. Priority 2 and 3 calls, while still requiring action, do not present an immediate danger to life or property. Priority 4: Priority 4 calls will be sent to the MDC with no voice announcement. In the event an officer (Fire/EMS??) does not acknowledge the call within three minutes, the officer will be alerted to the pending call via radio. A priority 4 is reserved for administrative type calls. This includes, but is not limited to, requests for phone calls, vehicle repossession notifications, lost/found animals, etc. Beep tones will be used to denote specific situations in which units attention is required. One warble tone approximately three seconds in length will signify events requiring officer assistance (Signal 13). One beep tone approximately two seconds in length will signify events where a weapon is known to Page 34

have been introduced into the call; this notification beep can be done at any time during dispatch until officers arrive on scene. Potential high risk situations will receive top priority from the County. County will attempt to dispatch at least two officers on high risk active calls (i.e.; domestics, robberies, etc.). County will notify the initial unit when a second officer (backup) is not available or will have an extended response time. If necessary and/or requested, County will ask a neighboring jurisdiction for back up. County will not contact alarm companies for key holder information unless key holder response is requested. Notification to businesses will be done at the request of police to preclude escalating a potentially serious event (i.e.; hostage or robbery event). Establishment of Incident Command (IC) for significant events is recommended. IC will inform DEMA on-duty Shift Manager/OIC when Command is established and terminated. Command should follow standard Incident Command System (ICS) guidelines. IC shall advise County of all incident status changes, additions, corrections, or information deemed necessary for immediate notification. IC should provide the ECC on-duty Shift Manager/OIC with media and/or public guidance during high-visibility incidents. Police OIC/Command involved in major incidents will ensure DEMA has accurate and current status of supporting officers. Bomb threats will be given to the appropriate law enforcement agency. Fire apparatus and other support agencies will be dispatched and/or notified by the request of the police Patrol Supervisor/OIC only. Dauphin County will not accept pager numbers from the general public for officers to call. If a citizen wishes to speak to a police officer, s/he must provide a phone number at which the person can be reached. There will be no personal telephone calls made for officers except in cases of emergency. Departments shall not automatically forward routine office telephone calls into the 911 center. Automatic forwarding often results in confusion and frustration for the caller and diverts telecommunicators from possible higher priority calls. Departments should keep in mind the County is not an answering service and is responsible for handling emergency calls throughout Dauphin County. Answering systems should provide the following information at a minimum: direct callers to dial 911 for emergencies; state normal business hours; instruct callers to call Dauphin County Communications at 717-558-6900 for urgent matters that require the assistance of an on-duty patrol officer. The County will contact on call personnel (i.e.; Sheriff, CID, JPO, etc.) upon request. The County will attempt to contact the on call person in the order listed on the contact list provided to DEMA. If the County receives no response after twenty minutes, the supervisor of the requested agency will be contacted. Departments will not report status changes (at home, on pager, etc.) to DEMA. Departments should process parking tickets through MDCs or PennDOT when possible. Page 35

Pursuits Police units in foot or vehicle pursuit shall notify County of this status as close to the onset of the pursuit as possible. The police unit shall notify County of the current direction of travel and street name; anytime a change in the direction of the pursuit occurs, County shall be notified. County shall repeat basic incident information (i.e.; the direction of travel and street name) over the radio as way of confirming location and facilitating the awareness of involved and non-involved units. This information shall be added into the CAD incident created as a matter of record. If a pursuit appears to be leaving the boundary of one municipality, County shall notify the jurisdiction affected. Traffic Stops/Subject Stops In order to obtain the most accurate information through an electronic records search, it is recommended that police units provide County with the following information upon the action of stopping any vehicle or subject: Traffic Stop (TS) (preferred order) Vehicle registration (and state, if not Pennsylvania) Specific location Vehicle description Number of people Should the vehicle not have a registration displayed, the color, year, make, model, and number of occupants should be supplied. Any other information other than that listed above can be provided, but vehicle registration, location and description must be provided. Subject Stop Specific location Number of persons (if more than one) Subject s physical appearance, including clothing description (if more than one, a general physical and clothing description can be given) Any other pertinent information Officer Safety Checks The CAD system is configured to automatically prompt a check on officer status after five minutes on the following types of active incidents: traffic stop, subject stop, domestic, disorderly conduct/disturbance, warrant service. An officer safety check can be done for any other event if a telecommunicator feels it is necessary. Subsequent checks will be made every five minutes for each officer on scene (e.g., if two officers are on scene, the safety check will be at ten minutes, five minutes for each officer). In the event an officer does not respond to these checks, a backup officer will be dispatched. If at this point, the officer is still unaccounted for, missing officer notification procedures will be initiated. NNTC (No Need To Check) will be noted in CAD comments of the event when an officer indicates there is no further need for safety checks on an incident. Midnight officer safety checks shall be performed once per night, occurring at 0400 hours on Police 1 and Police 2 talk groups. The checks shall be done by voice only (no use of I/Mobile) by contacting the Page 36

Patrol Supervisor/OIC of each department on duty at that time. It will be the responsibility of the Patrol Supervisor/OIC to be accountable for all officers on duty when the safety check is performed. The ECC on-duty Shift Manager/OIC in charge shall determine if radio traffic does not permit a safety check. Documentation shall include SAFETY CHECK in the comment section under Unit Properties in CAD of the Patrol Supervisor/OIC for each department on duty at the time of the check. Missing Officer Notification If an officer is unaccounted for a period of five minutes, County will activate a call alert on the officer s portable and/or mobile radio, which causes the radio to emit a beep and display CALL ALERT on the screen. If this occurs, the unit should contact the County on the primary dispatch talk group. If an officer is still unaccounted for, it shall be reported to the first available person in the following order: Patrol Supervisor/OIC, Police Chief, and Mayor/Township Supervisor. The notification will cease upon the first person contacted. County will attempt to contact the officer until the situation is resolved or instructed to do otherwise. Officer Line Ups It is essential the County receive accurate and timely officer information prior to shift change to ensure CAD is reconfigured to reflect current officer status. Without current status, the County is unable to properly dispatch calls, monitor safety status, or create historical reference data. Departments shall notify DEMA by facsimile or telephone of the department s status. When multiple officers are scheduled, a lineup will be faxed at least fifteen minutes prior to the start of the shift. Lineups of prescheduled details will be faxed a minimum of fifteen minutes prior to the start of the detail. Lineups must accurately reflect officer status, as included on the DEMA lineup form. Fire and EMS Responses Emergency Fire and EMS responses will be dispatched as recommended by the CAD system and NAED Emergency Medical Dispatch (EMD) and Emergency Fire Dispatch (EFD) Protocols. Exceptions will be in accordance with published SOGs and directives. Upon arrival at the scene of a fire or EMS incident, prior to the arrival of apparatus, the officer(s) shall evaluate the situation and immediately notify County as to the extent of the incident. The primary purpose of the Automatic External Defibrillator (AED) program is to maximize patient cardiac arrest survival through the deployment of a trained provider with AED equipment on events meeting specific criteria. County will dispatch AED fire units only when due on the event. County will announce AED incidents to all police departments, regardless of whether police units are AED equipped. Departments will develop their own internal AED policies. Officers responding as an AED capable unit will inform County when responding and arriving on scene. Updates will be provided for relay to responding EMS units. The Medical Miranda or Secondary Emergency Notification of Dispatch (SEND) protocol helps to relay specific information needed by the dispatch center to make an appropriate EMS dispatch. Officers requesting EMS should provide, at a minimum, the following information: Chief complaint and Incident type (and, is there more than one person sick or injured?) Page 37

Patient age (approximate, if unknown) Conscious: Yes/No (or alert?) Breathing: Yes/No (or difficulty?) For illness cases for patients over the age of 35, is there chest pain? For accident or injury cases: Is there severe bleeding? Response mode: Do you need a lights-and-siren response? Law Enforcement Computer Information CLEAN (Commonwealth Law Enforcement Assistance Network) is a statewide computerized information system servicing all criminal justice agencies including local, County, State, and Federal agencies within the Commonwealth of Pennsylvania. The goal of CLEAN is to maintain a computerized communications and filing system of accurate and timely criminal justice information readily available to as many criminal justice agencies as possible. NCIC (National Crime Information Center) is a national information database with the goal of helping the criminal justice community perform its duties by providing and maintaining a computerized filing system of accurate and timely documented information readily available to as many criminal justice agencies as possible. JNET (Pennsylvania Justice Network) is a computer system that provides means of obtaining information on warrants. The following are the most widely used queries available through JNET: Criminal Warrant search Domestic Warrant search Driver History Certified Driving Record Certified Vehicle Registration Record CLEAN/NCIC searches The following terminology will be used when providing information regarding warrant status: Active warrants Pending warrants exist Negative No record on file; no active, served or cancelled warrants exist BMV/PennDOT query information will return the following automated response: OPERATOR QUERY OPTION AUTOMATED RESPONSE Name OLN, PFA Name and DOB OLN, PFA, CLEAN/NCIC, R/S Name and City OLN, PFA OLN * OLN, PFA, CLEAN/NCIC, R/S *Note: OLN query may only return hits if the OLN is included on the warrant. Page 38

REGISTRATION QUERY OPTION Displayed Plate (officer must advise County if a temporary sticker is displayed) VIN Pennsylvania Title AUTOMATED RESPONSE Owner, Lessor/Lessee, CLEAN/NCIC, PFA Registered owner, Lessor/Lessee, CLEAN/NCIC, PFA Registered owner, Lessor/Lessee, CLEAN/NCIC, PFA Note: Inquiry by owner, alpha search and/or partial registration inquiry must be done through BMV/Law Enforcement. Field units requesting computer information via radio will receive priority over units calling on the telephone. Field/patrol units should first attempt to run computerized system inquiries prior to requesting the County to run the information. Units with landline telephone access should first attempt to run information through JNET and/or contact BMV/Law Enforcement before requesting service from the County. All CLEAN/NCIC entries MUST be submitted by facsimile. Should facsimile equipment not be available, the request will be handled by telephone. All requests should be typed and hard copy submitted to the County on the forms provided. Illegible submissions will be returned without being entered. Criminal History information should be obtained by the officer first. If the officer is unable to obtain the information, the proper form should be completed and provided to County. Criminal History requests, unless marked Urgent, will not receive high priority and will be done as time permits. Criminal History requests can be done over the telephone as long as the requesting officer is on an event in CAD so the information can be attached to that event. CLEAN criminal history information will be disseminated per CLEAN/NCIC guidelines. Criminal histories and full Social Security Numbers cannot be given over the air except in situations involving officer safety per CLEAN/NCIC directive. The Pennsylvania State Police (PSP) Bureau of Technology Services, to support its responsibility to protect citizen s right to privacy, and to protect the criminal justice community s valuable data resources, restricts access to criminal justice employees who are without significant conviction records. Dauphin County follows all requirements and guidelines set forth by CLEAN/NCIC regarding access to CLEAN. Special Team Paging All special team paging will be done according to the specific team procedures listed on file at DEMA. Dispatch Policy for Secondary Dispatch Centers There are specific procedural guidelines for receipt, processing and dispatching of police-related events within the Borough of Middletown, Derry Township and the City of Harrisburg. Derry Township and Middletown Borough are by statute not a Public Safety Answering Point (PSAP). The County will provide telephone call taking of police services requests for Middletown Borough Police Department and Derry Township Police Department. Page 39

Events received through the Enhanced 911 (E911) system, or any other County telephone system, shall be processed and given to the appropriate Communications Center by means of the designated telephone hotline. If there is no answer on the designated telephone hotline, the County will call the appropriate Communications Center on their designated County Police Radio Network dispatch talk group. I/Netviewer should not be used as a primary dispatch notification. It can be used by the receiving agency to obtain additional information on events. Radio communications services for dispatching and incident support provided by the County: Incident Dispatch o Emergency calls for police service will be initiated over the designated telephone hotline for the appropriate Communications Center. o Following a police event acknowledgement, internal command and control will operate on their own radio talk group(s). Incident Support o Incidents requiring County support will be coordinated through the appropriate Communications Center to the County. When warranted, police officers may coordinate directly with the County. Dauphin County Prison Escape Plan In order to preserve operational security, copies of the Dauphin County Prison Escape Plan are available by request only, and will be released only to law enforcement personnel (not including office staff, etc.). Page 40

11. FIRE COMMUNICATIONS Unit Definitions and Radio Designations The unit definitions are locally defined and approved by DEMA. Unit definitions are for the purpose of radio designation only. The standardization of unit designations, numbering system and support personnel is essential to the support of the County dispatch system. Below is a list of all unit definitions as well as radio designations. Engine: Truck: Rescue: Squad: Attack: Brush: Tanker: A piece of fire apparatus with a permanently mounted fire pump with a rated discharge capacity of 500 GPM or greater and complying with Chapter 3 of NFPA 1901. This apparatus may also include a water tank and hose bed. Radio designation: ENGINE. CAD designation: E A piece of fire apparatus equipped with a permanently mounted, power operated aerial ladder or with a permanently mounted power operated boom of articulating construction or telescoping construction or a combination of articulating and telescoping construction. This apparatus should comply with Chapters 7, 8, or 9 or NFPA 1901. Radio designation: TRUCK. CAD designation: L This apparatus may be of three types: light, medium and heavy duty, with heavy duty being adaptable where a maximum carrying capacity is required for heavy duty tools, appliances and equipment. In most instances, rescue apparatus is usually designed to fill the specific needs of the local community. In addition to extensive extrication and support equipment, the unit must be equipped with a generator and a motorized rescue tool (fuel or electric) having at least a five-ton capacity capable of cutting and spreading operations. Radio designation: RESCUE. CAD designation: R The term Squad Company gets its name from its original function as a squad of men to assist other companies and SHOULD NOT be confused with a rescue. The duties of the company will vary with the design and construction of the apparatus and scope of its activity. Examples of equipment carried may be: first aid, respiratory, SCBA, lights, portable extinguishers, salvage covers, brooms, mops, generator, etc. Radio designation: SQUAD. CAD designation: S A unit equipped with only a booster pump of less than 500 GPM, with no more than three designated seating positions, carrying a limited amount of equipment. Examples of equipment carried are listed in Section 10.7 of NFPA 1901. Radio designation: ATTACK. CAD designation: A A piece of fire apparatus specifically designated for wild fire suppression operations. It is usually equipped with 4- or 6-wheel drive and has minimal pump and tank capacities. Radio designation: BRUSH. CAD designation: B A piece of fire apparatus whose primary purpose is transporting water with a water tank capacity of 1000 gallons or larger. Criteria for this type of apparatus are listed in Section 6.3 of NFPA 1901. Radio designation: TANKER. CAD designation: T Page 41

Air: Crash: Boat: Utility: A piece of fire apparatus used to deliver breathing air at the scene of an event. The apparatus should be equipped with a compressor and/or a large cascade system. Radio designation: AIR. CAD designation: C A piece of aircraft crash rescue apparatus specifically designed and built for the purpose of combating aircraft fires. There are several types of aircraft rescue apparatus. The primary vehicle is a large self-contained mobile unit, which carries approximately 2500 gallons of water. Sufficient chemicals are carried in separate tanks to be mixed with water and provide a smothering agent for combating flammable liquid type fires. Other crash rescue apparatus may contain carbon dioxide, dry chemicals or combinations of these and other chemicals, extinguishing agents. Radio designation: CRASH. CAD designation: F A piece of marine apparatus designed to handle water emergencies. This boat may be a small, high-speed shallow-draft vessel or it may be the size of a river, harbor or oceangoing tug, depending upon its duties and the area to be covered. The functions that it performs may include water rescue, fire fighting and relaying water to land-based companies. Radio designation: BOAT. CAD designation: W A piece of apparatus designed for general services, either emergency or non-emergency. A utility does not meet any of the other listed designations. Radio designation: UTILITY. CAD designation: U Special Unit: A piece of apparatus that does not meet any of the other defined criteria but is specialized beyond a Utility. An example would be a unit designed primarily for response to events for special needs (confined space, collapse). This designation may be granted by DEMA Assistant Manager of Public Safety Communications upon receipt of written documentation of the vehicle s scope and primary purpose. This documentation should include a list of the equipment carried. Radio designation: SPECIAL UNIT. CAD designation: Z Traffic: A piece of apparatus that is fire company, fireman s relief or municipality owned for the management and control of traffic, crowds, and/or other job-related tasks deemed necessary. Radio designation: TRAFFIC. CAD designation: TRF Mobile Communications Unit: A vehicle specifically designed to be used as a mobile command post. Examples of equipment carried are: mobile radios, cellular telephones, facsimile machines, computers, maps, office supplies, etc. This vehicle should have ample room for a minimum of six people to function as incident command and communications operations. This designation may be granted by the Assistant Manager of Public Safety Communications upon receipt of written documentation, outlining the equipment carried and the ability of the vehicle to function as a mobile command post. The fire chief must sign this documentation. As this is a very specialized communications unit, DEMA Director-appointed personnel reserve the right to inspect said vehicle, before granting designation. CAD designation: MCV Page 42

HazMat: A piece of apparatus that carries specialized equipment for the management, control or mitigation of hazardous material incidents. Radio designation: HAZMAT. CAD designation: HAZ Fire Marshal: An individual appointed by a governing body responsible for all fire inspections, fire prevention and fire investigations. Radio designation: FM. CAD designation: FM Canteen: EMC: DEMA: Chief: Mobile food supply unit used to support feeding operations at an incident. Radio designation: CANTEEN. CAD designation: CANT Emergency Municipal Coordinator personnel. Radio designation: CAR. CAD designation: CAR Dauphin County Emergency Management personnel. Radio designation: DEMA. CAD designation: DEMA The chief designation will identify a specific individual. A Chief is an individual selected by a governing body or Fire Company as the highest operations officer. There is a limit of one chief and three assistant chiefs per Fire Company. Radio designation: CHIEF. CAD designation: X Fire Officers: Fire officers will be designated as Chief, Captain, and Lieutenant. Assistants will use the designation followed by a number indicating the rank. Radio designation: CHIEF, CAPTAIN, LIEUTENANT. Duty Officer vehicle CAD designation: DO Command: A designation referring to the Incident Commander (IC) of an event. Due to numerous municipalities having the same street names, Dauphin County will use the Fire Company number to represent the command designation. Second and any subsequent events within the same company response area will use geographic location. Radio designation: COMMAND DEMA will utilize the following designation on the Fire Radio Network: COUNTY. The county prefix for out-of-county units follows the unit CAD designation abbreviation. The following letter abbreviation will be used for out-of-county units: Cumberland C Lancaster LC Lebanon L Northumberland N Perry P Schuylkill S York Y All portable radios will have an identifier; portable radios will not receive radio authorization for fire personnel not serving in a command role. Fire portables are assumed to have authorization to operate on any County-designated operations/tactical talk group, however, the authorization to contact the County on the primary fire dispatch talk group is only granted in the event the firefighter is reporting a mayday. Fire Chiefs/OICs responding on a fire unit will use the fire unit designation, not the assigned Chief designation. Page 43

Each fire company will be assigned a company number by DEMA. The fire unit will be designated as the: Radio designation, company number (example: Engine 99, Tanker 99, Chief 99, Crash 99). DEMA will assign sequential numbers for each unit within the fire company (example: Engine 99-1, Engine 99-2, Boat 99-2). Fire units may transmit the following: Unit status Manpower count Emergency messages Incident scene information Fire Chief and Assistant Chiefs/OICs may transmit the following: Response to an event in their home fire district On scene status change for the initial dispatch event No more than one Fire Chief/OIC is permitted to go responding per event via radio Fire Marshals may transmit the following: Unit status Emergency messages Incident scene information Dispatch Procedures There are three types of events with different methods of notification for each. An event in which a class 1 response is initially recommended (or requested by authorized field personnel only) will receive both alphanumeric pager activation and house siren activation. An event in which a class 3 response is initially recommended (or requested by authorized field personnel only) will receive only alphanumeric pager activation. An event in which only a Chief/OIC, Fire Marshal, or Fire Police (Traffic) unit is recommended will receive only alphanumeric pager activation to those specifically listed units. DEMA will activate alphanumeric pagers and sirens for the following criteria: Dispatch of class 1 events Support of an event requiring activation of the County warning system Test upon request of the Fire Chief, Radio Maintenance or DEMA staff DEMA will activate alphanumeric pagers for the following criteria: Dispatch of class 3 events Alert of Fire Chief or OIC Alert of Fire Marshal Dispatch of Fire Police unit(s)/personnel Announcement approved by DEMA staff permitted under FCC law Upon Fire Chief request of: o Public service events o Contact fire personnel for extreme emergency o Work detail DEMA will NOT activate alphanumeric pagers for the following criteria: Page 44

Coverage of prescheduled standbys, meetings, or training sessions Personal paging system for Chiefs or fire personnel Announcements which violate FCC law CLASS 1 EVENTS: Initial Dispatch County will activate alphanumeric pagers and siren controllers through the use of automatic CAD paging, sound one beep tone approximately one second in length and voice dispatch the following information: Fire Box Number (or County, if mutual aid) Location of Event Cross Streets Nature of Event Class Response Company/Unit(s) Due (This information is provided on the initial dispatch only. The first due Company s alphanumeric pagers and siren controller will be activated, even though that Company may have no units available.) Time Re-Dispatch After six minutes, a dispatch will be repeated for unit(s) that have not responded. Those units will receive an alphanumeric page stating 2ND DISPATCH; the six minute re-dispatch will not include siren controller activation. The addition of next due units will also be done at the six minute mark. For next due units added on the re-dispatch, alphanumeric pagers and siren controller activation will occur if it is the first dispatch for that company on the event. No one-second beep tone will be sounded on re-dispatch. This re-dispatch process will continue in six minute increments until the box is fulfilled or command advises otherwise. CLASS 3 EVENTS and FIRE POLICE NOTIFICATION: Initial Dispatch County will activate alphanumeric pagers through the use of automatic CAD paging, sound one beep tone approximately one second in length and voice dispatch the following information: Fire Box Number (or County, if mutual aid) Location of Event Cross Streets Nature of Event Class Response Company/Unit(s) Due (This information is provided on the initial dispatch only. The first due Company s alphanumeric pagers will be activated, even though that Company may have no units available.) Time Re-Dispatch After ten minutes, a dispatch will be repeated for unit(s) that have not responded. Those units will receive an alphanumeric page stating 2ND DISPATCH. The addition of next due units will also be done at the ten minute mark. For next due units added on the re-dispatch, alphanumeric pagers will be activated if it is the first dispatch for that company on the event. No one-second beep tone will be sounded on re-dispatch. This re-dispatch process will continue in ten minute increments until the box is fulfilled or command advises otherwise. Fire Police will not be re-dispatched unless specifically requested. Page 45

If any additional information is necessary, especially for Fire Police locations, etc., a follow up alphanumeric page (critical message) will be sent to Fire Police alphanumeric pagers assigned to the event. CHIEF/OIC EVENTS and FIRE MARSHAL NOTIFICATION: Fire companies may establish an OIC program by completing the DEMA fire deployment reference form. This will provide OIC alphanumeric pagers to all line officers of the company. If an OIC program is not established, only the chief and assistant chiefs will receive OIC alphanumeric pages. A request for a Fire Marshal will be done in the same manner as a Chief/OIC notification. Initial Dispatch County will activate the OIC alphanumeric pager with the message: CONTACT COMMUNICATIONS 558-6910. A voice transmission over Fire Dispatch 1 (FIRE DISP 1) talk group will consist of the applicable unit (Chief/OIC) to contact communications followed by the time stamp. Re-Dispatch If a Chief or line officer does not respond after ten minutes, fire units will be dispatched according to the fire deployment. Should the Fire Marshal not respond after ten minutes, the home fire company Chief will be notified (refer to Initial Dispatch procedures above). For all fire calls, should the first due unit respond before the second due unit, the second due unit will be cancelled. Should a second due unit respond before the first due unit, the first due unit will not be cancelled until the second due unit is on scene, unless it is a home company unit. Should a second due unit respond followed by the first due unit, those units will determine who will handle the event. If a non-due unit responds to an event, County will advise the unit they are not due on the event. Response will then be at the discretion and responsibility of that unit. Fire companies not due on the box will NOT contact County to offer additional resources. Road closures will be entered into CAD only if the roadway/bridge/etc. is impassable to emergency units. Hydrants in/out of service notifications will be done via an alphanumeric page sent to the department OIC alphanumeric pager, with the following message: CONTACT COMMUNICATIONS 558-6910. A voice transmission over Fire Dispatch 1 talk group will consist of the applicable unit (Chief/OIC) to contact communications followed by the time stamp. The department Chief/OIC will be given the information regarding the road closure/opening or hydrant service change via the phone in order to ensure the information was received by the fire department. The unit will be marked acknowledge status then cleared from the event. The first responding home unit will be provided pertinent information related to the event. Fire units responding to the same event shall keep event information between units brief. Fire units responding to an emergency event shall utilize the Fire Dispatch 1 talk group to communicate with the County. The first fire unit arriving on the scene should report conditions and establish command. County will not contact the Incident Commander to inquire if additional resources are needed. Upon notification of a working structure fire, County will automatically contact all utilities (i.e.; PPL, UGI, etc.). On working fire incidents, an elapsed time report via CAD Incident Command Tracker will be given to the IC every 10 minutes until the incident is under control; and every 30 minutes thereafter. County will dispatch unit(s) to assist at the scene of a medical incident at the request of the EMS providers. The EMS unit will provide conditions, along with the response class criteria. Fire companies participating in the local AED response program will adhere to the guidelines set forth by DEMA. Page 46

County will notify outside agencies such as police, utility companies, etc., upon request. Upon the initial emergency fire dispatch, the jurisdictional police department will be notified. Should a fire company receive notification of an emergency event at their station, personnel shall immediately advise County of their response, a CAD event will be created and other units will be dispatched (if appropriate, as per box card deployments). DEMA will not honor special requests from a calling party for a specific fire company. Controlled burn notifications for Dauphin County locations only will be processed. Callers reporting smoke or fire conditions will be processed as a new event regardless of the controlled burn notification; the controlled burn location will be relayed to responding fire department personnel. Fire alarms will not be placed out of service. Callers requesting to place an alarm out of service will be directed to notify the alarm company. If a line officer of a Dauphin County fire department requests DEMA to document a fire alarm for testing, a CAD event will be created. Manpower When a unit goes en route to an event, a manpower count will be given and this information will be noted in the CAD event comments. Staffing count will consist of all firefighters with the exception of junior firefighters, probationary firefighters and members who are not recognized as interior firefighters as deemed by the Fire Chief/Administrator of the fire department. Units responding to an event will provide staffing at the end of their transmission (example: County, Engine 99 responding with five. ). If a responding unit does not provide a staffing count, County will not inquire the manpower number. County will calculate staffing count upon the request of the IC. Apparatus that do not provide a staffing count will equate to zero in the tally. Command Command is coordinated radio communications to effectively control an emergency event. Command should be established by the first arriving apparatus or Fire Chief/OIC. Command should monitor all fire ground talk groups. Command will communicate with County on the fire dispatch talk group. All requests shall be communicated through the Command Officer. Emergency situations may warrant other personnel to communicate with County; this may occur on any fire ground talk group. Staging Levels There are two levels of staging, level one and level two. Level one staging is defined as the first arriving engine and truck will proceed to the scene. Additional responding apparatus will stage a minimum of one block away from the location. Level two staging is defined as all apparatus and manpower will respond to the designated staging area and wait for an assignment. Command should notify County as Page 47

soon as possible if there is a request for level one or level two staging so an announcement can be made to all responding units. Greater Alarm The Greater Alarm upgrade is used when an incident requires additional manpower and/or apparatus. By requesting a greater alarm (first, second, third alarm, etc.), additional units specified on the box card will be dispatched. Based upon specific information gathered on the fire event, the telecommunicator will notify the fire line officer who is on the air, and may increase the greater alarm to a first alarm with no fire line officer on the air. A fire Chief will request a specific alarm level (first, second, etc.) when requesting a greater alarm to be dispatched. When increasing to a greater alarm, CAD will generate an automatic alphanumeric page. Escalation to a second or third alarm will incorporate all units due in the lesser alarm level(s). Transfer/Standby On large-scale incidents it may be necessary to transfer fire units to another station or place units on standby in their quarters. When a unit has transferred into another fire station, the unit is considered committed and covers ALL events for the unit that they are transferred to. When a unit is placed on standby in their quarters, that unit covers their events and the events dispatched for the unit in which they are placed on standby. Mayday Procedures MAYDAY is the radio term used to notify the Incident Commander (IC) and/or County that a firefighter(s) is lost, trapped or in need of assistance. The use of the mayday term on the radio will be utilized when calling for assistance and to notify all personnel on the emergency scene that a firefighter is missing, needs assistance and/or is in a life threatening situation. LUNAR (Location, Unit number, Name, Assignment, Resources needed) is an acronym used to remember information to be relayed to the IC and/or County when declaring a MAYDAY. PAR (Personnel Accountability Report) is the acronym for roll call of personnel operating at the scene of an incident. The activation of an emergency button on a portable or mobile radio shall be treated as a MAYDAY until proven otherwise. Firefighters who find themselves lost or trapped must immediately use MAYDAY to announce their situation while they continue to attempt to find their way out. Firefighters should not delay notification of distress. Notification should occur as soon as the firefighter THINKS s/he is in trouble. If the firefighter(s) is unable to make confirmed radio contact with the IC and/or County, the emergency button on the radio is to be activated. When an emergency button on a radio is activated, a 10 second hot mic is enabled, allowing the unit to provide information without having to press the transmit button. A firefighter(s) is to activate the emergency button on his/her radio and transmit: MAYDAY, MAYDAY, Page 48

MAYDAY and inform the IC and/or County of LUNAR. The firefighter(s) should activate his/her PASS alarm intermittently to assist other firefighters with finding their location. If the County has not already acknowledged the mayday transmission, the IC will notify County of the MAYDAY and any pertinent information such as LUNAR. After a mayday is declared, County will do the following: Sound a warble alert tone and announce: A MAYDAY HAS BEEN DECLARED, ALL RADIO TRANSMISSIONS ARE TO CEASE UNLESS CALLED BY THE INCIDENT COMMANDER. Dispatch an additional alarm and assign those companies and all other units operating at the scene to another talk group. The firefighter(s) who declared a MAYDAY, the Incident Commander, the RIT company, and any other companies involved shall remain on the assigned talk group. The IC will deploy the RIT company, maintain contact with the mayday firefighter(s) and command/control of the mayday situation. The IC will then assign all other firefighting operations to another officer. The firefighter assigned to be the accountability officer for the incident shall conduct a PAR on the secondary talk group assigned (after the mayday was declared). It is the company officer s responsibility to determine accountability of their personnel and maintain tactical discipline. At the completion of the mayday event, it will be the responsibility of the IC to conduct a PAR on all talk groups assigned to the incident. Knox Box Information Many locations in Dauphin County have voluntarily chosen to install Knox Box systems. In addition, several municipalities have mandated their use in various types of occupancies. The Knox Box is a safety enclosure which houses master keys to the property, site plans, hazardous materials location diagrams or any other items that may assist emergency responders. These systems allow the fire department to maintain one master key to all of the Knox Boxes within their jurisdiction. The Knox Company is responsible for maintaining keying systems, so that each new installation uses identical keys within the municipal boundary. By design, this system is very liability-intensive for fire departments, as they have in their possession a key capable of accessing many buildings within their municipality. In order to eliminate the possible abuse of these keys, the Knox Company offers the Sentralok Decoder, which houses the department master key. In order to access the key for use in a facility-mounted Knox Box, tones must be sent over the existing radio network. The procedure for maintaining and activating Knox Box Sentralok Decoders in apparatus used by Dauphin County fire departments is detailed below. In order to have the Sentralok Decoder activated, the following must be accomplished: The home fire company (or fire marshal, as appropriate) shall have the facility owner/operator complete a Knox Box Encoder Waiver Form. The department shall maintain a copy for their records and forward the original to DEMA. Page 49

When received by DEMA, these preplans will be entered into the CAD system as Special Address Comments. In the event Knox Box entry is necessary, a fire ground OIC may request activation of the Knox Box via the fire dispatch talk group. County will wait a few seconds to allow the fire personnel to switch to the Knox Box radio channel then send the Knox Box page as appropriate. When a Knox Box activation is made, a comment is logged in unit history in CAD as a matter of record. Should a Knox Box facility change owner/operator, or cease doing business, or remove the Knox Box from the location, the fire company or fire marshal shall notify DEMA when aware of the change and the waiver shall be revoked until updated by the new owner/operator, if applicable. Hazmat Notification and Activation Dauphin County Hazardous Materials Response Team (HMRT) is available for notifications and responses to events involving hazardous conditions within Dauphin County as well as within the South Central Task Force (SCTF) Region. All HAZMAT Duty Officer (DO) and/or Team paging will be done according to the specific team procedures listed on file at DEMA. Page 50

12. HARRISBURG CITY FIRE COMMUNICATIONS Harrisburg City Bureau of Fire radio procedures vary slightly from the procedures used on the County Fire Radio Network. Only those differences are listed within this section; generally, all other areas not commented upon will fall under the County Fire Communications procedures. Unit Definitions and Radio Designations Unit definitions are for the purpose of radio designation only. The unit definitions are locally defined and approved by DEMA. The standardization of unit designations, numbering system and support personnel is essential to the support of the County dispatch system. Harrisburg City Fire utilizes two apparatus designations not used on County fire: Wagon and Tower. Below is a list of those unit definitions as well as radio designations. Wagon: Tower: Squad: A piece of fire apparatus with a permanently mounted fire pump with a rated discharge capacity of 500 GPM or greater and complying with Chapter 3 of NFPA 1901. This apparatus may also include a water tank and hose bed. Radio designation: WAGON. CAD designation: WAG A piece of fire apparatus equipped with a permanently mounted, power operated aerial ladder or with a permanently mounted power operated boom of articulating construction or telescoping construction or a combination of articulating and telescoping construction. This apparatus should comply with Chapters 7, 8, or 9 or NFPA 1901. Radio designation: TOWER. CAD designation: L The term Squad Company gets its name from its original function as a squad of men to assist other companies and SHOULD NOT be confused with a rescue. The duties of the company will vary with the design and construction of the apparatus and scope of its activity. Examples of equipment carried may be: first aid, respiratory, SCBA, lights, portable extinguishers, salvage covers, brooms, mops, generator, etc. Radio designation: SQUAD. CAD designation: S Page 51

13. EMS COMMUNICATIONS Unit Definitions and Radio Designations The unit definitions are in compliance with the National Incident Management System (NIMS) under the guidelines of the Federal Emergency Management Agency (FEMA). These unit definitions are used as the local definition and approved by DEMA. DEMA Unit definitions are for the purpose of radio designation only. The standardization of unit designations, numbering system and support personnel is essential to the support of the County dispatch system. Below is a list of all unit definitions as well as radio designations. Basic Life Support (BLS) Ambulance: Advanced Life Support (ALS) Ambulance: Medic Unit: Quick Response Service (QRS): Paratransit Van: Special Unit: Chief: An ambulance service capable of delivering basic emergency interventions performed by Emergency Medical Services (EMS) providers trained and credentialed to do so. In Dauphin County, this unit must be capable of transporting patients to a medical facility. Radio designation: AMBULANCE An ambulance service capable of delivering advanced skills performed by Emergency Medical Services (EMS) providers trained and credentialed to do so. In Dauphin County, this unit must be capable of transporting patients to a medical facility. Radio designation: MICU A unit capable of transporting ALS equipment and providers to the scene of a medical emergency to support a Basic Life Support ambulance. Radio designation: MEDIC A unit to support rural/remote geographical areas that cannot be reached by EMS in a timely manner, as defined in PA Act 45. This unit is a non-patient transporting unit that delivers providers and equipment to the scene. Radio designation: QRS A Commonwealth of Pennsylvania licensed and owned EMS company nonemergency patient transport unit in which non-ambulatory care is provided during the transfer. This unit may transport patients needing the assistance of a wheel chair. Radio designation: VAN A non-transporting unit that delivers EMS providers and specialized equipment to an event. Radio designation: SPECIAL UNIT An individual selected by a governing body or EMS Company as the highest operations officer. The chief designation will identify a specific individual. There is a limit of one chief and two assistant chiefs per EMS Company. QRS and Van only companies are not authorized Chief designations. Assistants will use the designation followed by an alpha letter indicating the rank; alpha letters will begin with A. Radio designation: CHIEF DEMA will use the following designation on the EMS Radio Network: COUNTY Page 52

EMS Chiefs responding on an EMS unit will use the EMS unit designation, not the assigned Chief designation. Each EMS company will be assigned a company number by DEMA. DEMA will assign sequential numeric suffixes for each unit within the EMS company, following an outlined method in unit identification, as follows: Transporting unit (MICU/BLS) numbered 1-19 Medic squad (non-transporting, ALS) numbered 20-29 Paratransit Van numbered 30-39 Special Unit numbered 40-49 The EMS unit will be designated as the: Radio designation, company number, numeric suffix (example: Ambulance 99-3, MICU 99-1, Medic 99-21, Chief 99A). EMS units may transmit the following: Unit status Emergency messages Incident scene information Hospital notification request EMS Chief and Assistant Chiefs may transmit the following: On scene status change for the initial dispatch event No more than one EMS Chief will transmit per event via radio Non-transporting EMS providers covering a stand-by event may transmit emergency messages. EMS providers should contact the EMS telecommunicator with their assigned EMS company number followed by the location of the stand-by event and the emergency message. Dispatch Procedures EMS units will communicate on the EMS Dispatch 1 talk group (EMS DISP 1). Units will not switch to another talk group unless directed by the County. DEMA will activate alphanumeric pagers for the following criteria: Dispatch of all EMS events Alert of EMS Chief/supervisor Support of an event requiring activation of the County warning system Announcement approved by DEMA staff permitted under FCC law Test upon request of the EMS Chief, Radio Maintenance or DEMA staff Upon EMS Chief request of: o Public service events o Contact EMS personnel for extreme emergency o Work detail DEMA will NOT activate alphanumeric pagers for the following criteria: Coverage of prescheduled standbys, meetings, or training sessions Page 53

Personal paging system for Chiefs or EMS personnel Announcements which violate FCC law CLASS 1 and 2 (EMERGENCY RESPONSE) EVENTS: Initial Dispatch County will activate alphanumeric pagers and siren controllers through the use of automatic CAD paging, sound one beep tone approximately one second in length and voice dispatch the following information: Fire Box Number (or County, if mutual aid) Location of Event Cross Streets Nature of Event Class Response Company(ies) Due Time Re-Dispatch After six minutes, a dispatch will be repeated for unit(s) that have not responded. Those units will receive an alphanumeric page stating 2ND DISPATCH; the six minute re-dispatch will not include siren controller activation. The addition of next due units will also be done at the six minute mark. For next due units added on the re-dispatch, alphanumeric pagers and siren controller activation will occur if it is the first dispatch for that company on the event. No one-second beep tone will be sounded on re-dispatch. This re-dispatch process will continue in six minute increments until a unit responds. If, after six minutes from initial dispatch, a MICU is responding and the first due BLS unit fails to respond, the second due BLS unit will not be dispatched. CLASS 3 (NON-EMERGENCY RESPONSE) EVENTS: Initial Dispatch County will activate alphanumeric pagers and siren controllers through the use of automatic CAD paging, sound one beep tone approximately one second in length and voice dispatch the following information: Fire Box Number (or County, if mutual aid) Location of Event Cross Streets Nature of Event Class Response Company(ies) Due Time Re-Dispatch After ten minutes, a dispatch will be repeated for unit(s) that have not responded. Those units will receive an alphanumeric page stating 2ND DISPATCH. The addition of next due units will also be done at the ten minute mark. For next due units added on the re-dispatch, alphanumeric pagers will be activated if it is the first dispatch for that company on the event. No one-second beep tone will be sounded on re-dispatch. This re-dispatch process will continue in ten minute increments until a unit responds. CHIEF/OIC EVENTS: An EMS company Chief/OIC may be contacted in order to relay road closure information, or other pertinent information. Page 54

Initial Dispatch County will activate the OIC alphanumeric pager with the message: CONTACT COMMUNICATIONS 558-6915. A voice transmission over EMS Dispatch 1 (EMS DISP 1) talk group will consist of the applicable unit (Chief/OIC) to contact communications followed by the time stamp. Re-Dispatch If a Chief/OIC does not respond after ten minutes, EMS units will be dispatched according to the EMS deployment. For all EMS calls, should the first due unit respond before the second due unit, the second due unit will be cancelled. Should a second due unit respond before the first due unit, the first due unit will not be cancelled until the second due unit is on scene. Should a second due unit respond followed by the first due unit, those units will determine who will handle the event; the EMS telecommunicator will notify both units of the responding status. If a non-due unit responds to an event, County will advise the unit they are not due on the event. Response will then be at the discretion and responsibility of that unit. Units not due on the box will NOT contact County to offer additional resources. The first responding unit will be provided pertinent information related to the event. EMS units responding to the same event shall keep event information between units brief. EMS units responding to an emergency event shall utilize EMS Dispatch 1 talk group to communicate with the County. County will notify outside agencies such as police, coroner, utility companies, aeromedical services, etc., upon request. Upon the initial dispatch, the following agencies will be notified: Police department Medical assist with prearranged support agencies (fire department, etc.) Fire department for aeromedical landing zone requirements County will dispatch unit(s) to assist at the scene of a medical incident at the request of the EMS providers. The EMS unit will provide conditions, along with the response of Class 1 (emergency) or Class 3 (non-emergency). Road closures will be entered into CAD only if the roadway/bridge/etc. is impassable to emergency units. Notifications will be done via an alphanumeric page sent to the department OIC alphanumeric pager, with the following message: CONTACT COMMUNICATIONS 558-6915. A voice transmission over EMS Dispatch 1 talk group will consist of the applicable unit (Chief/supervisor) to contact communications followed by the time stamp. The company Chief/supervisor will be given the information regarding the road closure/opening via the phone in order to ensure the information was received by the company. The unit will be marked acknowledge status then cleared from the event. Should an EMS company receive notification of an emergency event at their station, personnel shall immediately advise County of their response, a CAD event will be created and other units will be dispatched (if appropriate, as per EMS deployments). DEMA will not honor special requests from a calling party for a specific EMS company. Failed To Respond Status Failed To Respond (FTR) defines the status of available transporting units, prior to the dispatched event. Patient care is enhanced by eliminating the time lapse before dispatching next due units. Each EMS company is responsible for the status of their in service units. Should a unit fail to respond, all of the Page 55

EMS company s units will be placed in FTR status. If, after being in the FTR status, a unit responds to an event the unit (and all others for that EMS company) will be removed from the FTR status. EMS companies in an FTR status may contact County by telephone to change their status. Stations with no units available at the time of dispatch will not be placed in the FTR status. There is an exception to assigning the FTR status to an EMS company. A volunteer BLS company may have a contract or Memo of Understanding (MOU) with a paid EMS company to provide assistance during certain established time periods. Contracts/MOUs between EMS companies must be on file with the DEMA Assistant Manager of Public Safety Communications before the FTR exception can be followed. BLS units with such arrangements during the established time frame will not be place in FTR status. Hospital Notification There are three types of hospital notifications: Medical Command, ALS notification, and BLS notification. EMS providers should switch to the desired hospital med patch talk group and listen before transmitting. If a hospital does not answer within a reasonable amount of time, the EMS unit may request County on the EMS Dispatch 1 talk group to alert the hospital with a beep tone on the hospital med patch talk group. If assistance from the County is needed to alert a hospital, times will be noted in CAD as such: ALS notifications: ALSN [TIME] Medical Command notifications: M/C [TIME] BLS notifications do not need to be recorded in CAD event remarks. If assistance from the County is needed, EMS units will notify County upon termination of the notification for Medical Command and ALS notifications only. In the event a unit is unable to contact a hospital on a portable radio, before contacting the County a second attempt should be made using a mobile radio. Safety Check The County will initiate EMS safety checks under the following conditions: High Risk Events are events defined as, but not limited to, assault, rape, stabbing, gunshot, overdose, etc. County will confirm status after 5 minutes on scene and every 10 minutes thereafter; safety checks will discontinue upon EMS request or police department on scene. Low Risk Events are events defined as all others that do not fit into the high risk category above. County will confirm status after 30 minutes on scene with no voice contact during that time, and/or at the discretion of DEMA staff. Police will be notified immediately of EMS units that do not respond to a safety check. Routine Transports Each EMS company is responsible for arrangements of routine transports. EMS companies will provide a 24-hour telephone number or pager number for routine transport information. DEMA will refer callers to the posted telephone number when a routine transport is requested. Page 56

Stand-By Each EMS company is responsible for arrangements of prescheduled stand-by events. The EMS telecommunicator will receive stand-by notifications by telephone only. Prearrangements between EMS companies must occur prior to the scheduled stand-by event. Non-transporting EMS providers covering a stand-by event may transmit emergency messages. EMS providers should contact County on the EMS Dispatch 1 talk group using their assigned EMS unit number followed by the location of the stand-by event and the emergency message. If an EMS unit on a contracted stand-by elects to respond to an emergency event, the responsibility for continued coverage of the stand-by remains with the contracted EMS company. County will not designate coverage for such events. Unit Status Changes It is essential the County receive accurate and timely unit/personnel information prior to shift change to ensure CAD is reconfigured to reflect current unit status. Without current status, the County is unable to properly dispatch calls, monitor safety status, or create historical reference data. EMS Companies shall notify DEMA by facsimile on a daily basis using the appropriate DEMA form. EMS companies may utilize the telephone or I/Netviewer in lieu of a facsimile. When multiple units are in service, a lineup will be faxed at least fifteen minutes prior to the start of the shift. Lineups must accurately reflect unit status, as included on the DEMA lineup form. Page 57

14. EMA COMMUNICATIONS Communications between the municipal EOCs and the County EOC will use the CNTY EMA talk group and/or the Unified Incident Command (UIC) talk group. Alphanumeric Paging Alphanumeric pagers are provided to all Emergency Municipal Coordinators (EMCs) and their deputy(ies). County will activate the alphanumeric pager with the message: CONTACT COMMUNICATIONS 558-6900. The EMC (or deputy) will be given the information via the phone in order to ensure the information was received. If the message is in relation to an event, the EMC unit will be dispatched on the event and marked acknowledge status in CAD. Personal telephone requests for alphanumeric pager activation will not be processed. Emergency Municipal Coordinator (EMC) Information The EMC should communicate with municipal resources on their local municipal talk group. Notifications Pennsylvania Emergency Management Agency (PEMA) establishes standard criteria for reporting incidents that affect the safety, security, and health and welfare of the citizens of the Commonwealth. Reporting procedures shall follow those outlined in the most current PEMA directive. Ancillary notifications shall be done as per DEMA guidelines set forth in the Situation Manual (SITMAN). EAS Siren Zones and EAS Activations PEMA should initiate all EAS Activation messages. After EAS activation, the County can activate EAS zone sirens. Page 58

15. OTHER POLICIES AND PROCEDURES Recording Duplication Request Dauphin County Emergency Communications Center (ECC) telephone and radio transmissions are recorded. These recordings are subject to all Pennsylvania Laws and Statutes, and are archived for two years on disc by the Dauphin County Emergency Management Agency (DEMA). Department approved personnel may listen to an archived recorded transmission by contacting an authorized DEMA representative. A recording duplication is to be used for legitimate law enforcement or training purposes and shall not be released to any unauthorized person(s) without written permission from the DEMA Manager of Operations/911 Services. When the need for a recording duplication arises, a Recording Duplication Request Form shall be completed in full and forwarded to DEMA to the attention of Incident Review. The following paragraphs detail the procedures and Agency policy for requesting a recording duplication, receiving the duplication, and the intended uses of that duplication. The availability to listen, review or duplicate any telephone calls or radio transmissions shall not be available to non-participating parties as defined further in this policy. Once the completed Recording Duplication Request Form is received and processed, a recording duplication will be produced. The duplicate recording will be treated as evidence, including entry in the Agency Incident Review Log, and will only be accessible to limited authorized DEMA personnel. Notification that the requested recording duplication has been completed will be done in a timely manner. Any duplicate recordings not picked up within 30 days of notification of completion will be destroyed. The person receiving the recording duplication must print and sign the Recording Duplication Request Form as affirmation that the requested information is essential to the investigation of the incident. A replacement CD-R must be provided at the time of recording duplication pick up or sooner, if possible. Once the recording duplication is turned over to the person receiving it, s/he then accepts responsibility for that recording duplication. The Recording Duplication Policy has been established to provide guidelines for the review and dissemination of recorded telephone calls and recorded radio transmissions to agencies dispatched by DEMA. Providing recorded telephone calls and recorded radio transmissions to participating agencies assists in conducting criminal investigations, prosecutions, incident critiques, training, and in maintaining communications system discipline. For the purpose of this policy, participating agencies shall be considered one of the following: Police Departments Fire Marshals Fire Departments Emergency Medical Services Companies Any County, State, or Federal law enforcement agency conducting a criminal or homeland security investigation Page 59

DEMA will provide recorded telephone calls and recorded radio transmissions to participating agencies that request them for the following reasons: The agency is conducting a criminal investigation, a criminal prosecution, or a homeland security investigation (law enforcement agencies only). The agency is conducting an internal investigation. The agency requires the information to critique an incident. To assist the agency in training. The following are the requirements that must be fulfilled to permit participating agencies access to recorded phone calls and recorded radio transmission records maintained by DEMA. A request for records shall only be accepted by DEMA from a chief officer of a fire company (the chief or an assistant chief), a chief officer of an EMS company (the chief, assistant chief and/or director), or a police officer with a rank of Sergeant or higher (exceptions made with prior written authorization by the chief). Requests for records shall be for a specific incident including date, time, location, type of call, and incident number (if available). If this information is not available then a records search may be attempted at the discretion of DEMA. Once a request has been completed, the requesting person shall be notified by a DEMA representative. The requestor has 30 days to retrieve the requested information in person. After the 30 days the duplication is subject to destruction by DEMA staff. Requests must be made by completing the DEMA Recording Duplication Request Form in its entirety. Any request submitted that is incomplete or illegible will result in a delay. Recording Duplication Request Forms may be submitted to DEMA using any of the following methods: Via email at: incidentreview@dauphinc.org Via facsimile at: (717) 558-6850 In person by bringing to: Dauphin County Emergency Management Agency, 911 Gibson Blvd., Steelton, PA 17113 Audio records are maintained for a period of two years on disc. Data records may extend beyond the two year archival period, but availability is not guaranteed. Duplication of audio records is available in Compact Disc (CD) format. Records are recorded onto a standard size CD-R and can be played on any commercial CD player or a personal computer capable of playing music CDs. A replacement CD-R must be provided at the time of recording duplication request or pick up. All master discs/tapes shall remain the property of DEMA. Security of recording duplications supplied to participating agencies is the sole responsibility of that requesting agency, as the 911 recordings therein are DEMA property. Any Open Records requests under Pennsylvania s Right To Know Law (termed Law )for 911 recordings, transcripts, call logs, and/or other event information supplied by DEMA shall not be released, as 911 recordings or transcripts of 911 recordings are exempt under Section 708 (b)(18)(ii) of the Law. Only Dauphin County has the authority to release information through the Dauphin County Open Records Officer. Page 60

Field Incident Support Team (FIST) Activation The mission of the Dauphin County Field Incident Support Team (FIST) is to provide professional communications support to public safety providers in an effective and efficient manner. Team members are highly trained and motivated dispatchers and management personnel who, when requested, respond to major incidents and become a vital link in the incident command structure (ICS) for emergency services. A post action report is to be submitted to the Manager of Operations/911 Services within 72 hours of the completion of the incident. This report will be completed by the team leader or designee. The FIST Shift Manager/OIC on scene will report to the Incident Management Team (IMT) Logistics Section Chief for assignments. The team leader will attend on scene briefings as well as communicate updates to the communications center and Manager of Operations/911 Services. AED Policy Dauphin County Emergency Management Agency adopted a policy standardizing AED dispatch procedures. Through the use of the National Academy of Emergency Dispatch (NAED) Emergency Medical Dispatch (EMD) Protocol, calls meeting an ECHO criteria, fitting into one of the categories as defined by NAED: NOT BREATHING Situations Complete obstruction, Not breathing at all, Breathing uncertain (agonal), Hanging, Strangulation, Suffocation, Underwater INEFFECTIVE BREATHING When volunteered at any point during Case Entry, Barely breathing, Can t breathe at all, Fighting for air, Gasping for air (agonal breathing), Just a little (agonal breathing), Making funny noises (agonal breathing), Not breathing, Turning blue or purple AGONAL BREATHING An ineffective, deteriorating breathing pattern The CAD event subtype AED AED RESPONSE shall be utilized, which will generate a CAD event for all three emergency services. The police dispatcher will announce AED Response for the EMS event during dispatch of AED calls to units. The dispatcher will make this announcement for all AED calls regardless of whether the department is AED equipped or not. This will provide officers a clear indication of the criticality of the call. The fire dispatcher will dispatch the fire department on AED events providing the following criterion has been met: The fire company has AED equipment on hand and personnel are certified in its operations. The fire Chief requests in writing that the County include the fire company in the AED dispatch program and the company meets the above requirement. Fire departments participating in the AED dispatch program will be dispatched on all events that meet AED criteria. There are NO exceptions due to location or facility type (i.e.; fire department will be dispatched on AED events occurring at nursing homes, etc.). Page 61

16. APPENDICES Appendix A: Radio Fleet Maps Dauphin County Police Fleet Map Harrisburg City Police Fleet Map Dauphin County Fire Fleet Map Harrisburg City Fire Fleet Map Dauphin County EMS Fleet Map Dauphin County EMA Fleet Map Page 62

Dauphin County Police Fleet Map Page 63

Harrisburg City Police Fleet Map Page 64

Dauphin County Fire Fleet Map Page 65

Harrisburg City Fire Fleet Map Page 66

Dauphin County EMS Fleet Map Page 67

Dauphin County EMA Fleet Map Page 68

Appendix B: Interoperability Policy/Procedures The ability to communicate with other counties, agencies and entities outside of Dauphin County is crucial in times of emergencies. The ACU-1000 is one component that connects portable/mobile radio systems together without the capability of directly being on the same frequency/talk group. Console patching is one step or part used in conjunction with the ACU-1000 to allow interoperable communications. The use of both these methods will allow field providers from different counties, or other agencies without the direct capability of transmitting on shared frequencies/talk groups, to converse during times of emergency. This will greatly enhance the interoperability in and around Dauphin County. This policy applies to all employees of Dauphin County Emergency Management Agency (DEMA), especially those working in the Emergency Communications Center (ECC), as well as other communication centers and field providers needing the ability to converse directly with other entities who may not have the capability of being on the same frequency/talk group. An interconnect through the ACU-1000 will be done for emergency situations, non-emergency responses related to emergency calls (i.e.; transfers, if necessary), and other situations with the approval of the ECC Shift Manager/OIC in charge. Counties will need to coordinate requests via phone or inter-county radio, and ensure each end enables their patch through their radio system. As in all incidents on non-primary dispatch frequencies/talk groups, the radio transmissions going through the ACU-1000 may not be monitored by DEMA staff but will be recorded. As soon as the incident is terminated and the need for the interconnect through the ACU-1000 is no longer present, the patches through the ACU-1000 will be cleared by the ECC Shift Manager/OIC in charge, and any preprogrammed patches on the radio console need to be restored if initially broken to implement a patch through the ACU-1000. Due to the limited number of links between Dauphin County and other counties and the State, the ECC Shift Manager/OIC in charge, at his/her discretion, may disconnect a low priority incident or event patch in the event a higher or more critical incident or event would need this resource. If this should occur, DEMA will notify the field units involved in the patch being disconnected of such prior to the patch being disconnected. It should also be noted that the responders using this technology for their communications still have the radio coverage limitation from their home system. This solution will only be effective in cross-county border type incidents. If the responder travels beyond their home county radio system coverage this solution will not be effective. This limitation must be evaluated by the responders when requesting a system-to-system patch to be engaged. It will not be the responsibility of DEMA to track the coverage of the various radio systems from adjoining counties or the State system. Also, DEMA will not engage in troubleshooting radio coverage problems from other systems for mutual aid responders. Page 69