Avaya Quality Monitoring Release 11.0 Error Messages Guide March 2012
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Contents 1 Common Error Codes..................................... 5 BDR Server Common Error Codes....................... 6 Error 015119........................................ 6 Error 015126........................................ 6 Error 015250........................................ 6 Error 015251........................................ 7 Error 015254........................................ 7 Error 015257........................................ 7 Error 015262........................................ 8 Error 015268........................................ 8 Warning 015276...................................... 8 Error 015513........................................ 9 Error 015514........................................ 10 Error 015515........................................ 10 Error 015801........................................ 11 erecorder Common Error Codes........................ 11 Warning 22002.......................................11 Warning 22006.......................................12 Warning 22008.......................................12 Warning 22032.......................................13 Warning 22033.......................................13 Warning 22050.......................................14 Warning 22103.......................................14 Search and Replay Common Error Codes..................... 15 Error 1118......................................... 15 Error 1144......................................... 16 Error 1208......................................... 17 Error 1263......................................... 17 Error 1264......................................... 19 2 QM System Event Viewer Messages............................. 21 BDR Server Warnings........................... 22 BDR Server Errors............................. 23 Common Warnings............................ 31 Common Errors............................. 32 erecorder Warnings............................ 34
Contents erecorder Errors............................. 36 Login Errors............................... 40 Reporting Errors.............................. 40 Quality Monitoring Error Messages Guide 4
Chapter 1 Common Error Codes This chapter details common errors and resolutions. These errors are grouped by Quality Monitoring component. BDR Server Common Error Codes, page 6 erecorder Common Error Codes, page 11 Search and Replay Common Error Codes, page 15
Chapter 1 - Common Error Codes BDR Server Common Error Codes BDR Server Common Error Codes Error 015119 The following section contains common error codes found in the BDR Server event log, as well as possible resolutions for addressing those situations in the Quality Monitoring (QM) application. Failed to persist content on erecorder for contact ([contact name]). You will not be able to playback this contact. Error: Error persisting content <[content ID]>, return code [error code], erecorder [server name]. Error 015126 Restart all erecorder services on [server name]. Lost connection to DataStore and Export interface on erecorder [server name]. COM Error: [error code]. The remote procedure call failed. (null). Please restart the "equality erecorder" service on [server name]. Error 015250 Check for network issues. Restart the Quality Monitoring erecorder service on [server name]. Playback device cannot be connected to a media channel - Establish failed on Media[media ID], Seq#[number], erecorder error[number], erecorder[server name], Device[device name/address]. Quality Monitoring Error Messages Guide 6
Chapter 1 - Common Error Codes BDR Server Common Error Codes Check for (and resolve) related warnings and/or errors on erecorder[server name]. Restart the erecorder and/or BDR Server. In the example message above, the BDR server was unable to connect to the playback application at the IP address shown in the Device brackets, on port 15000 (shown after the colon). LMPS received a channel error when trying to establish a connection between a playback device and a media channel. Error 015251 No media channels are available for playback - Please check configuration. Ensure you have configured enough playback channels for both audio and video (playback only or record and playback). Restart all Quality Monitoring erecorder and BDR Services, especially if any media configuration settings were changed. No media channels are available to play back the specified contact. Error 015254 The contents of [contact name] cannot be opened for Playback - Media[media ID] is in MEDIA_ERROR state. Cannot issue Open. erecorder[server name], Device[device address]. Check for (and resolve) related warnings and/or errors on erecorder[server name]. Error 015257 An error occurred during playback of Contact [contact name] - Media[media ID] is in MEDIA_ERROR state. Cannot issue Close. erecorder[server name], Device<device address> Quality Monitoring Error Messages Guide 7
Chapter 1 - Common Error Codes BDR Server Common Error Codes Check for (and resolve) related warnings and/or errors on erecorder[server name] as well as on the network. Error 015262 Error occurred during Playback command processing; Shutting down session for contact [contact name]. An error occurred during Playback command processing. It could be a socket error (but is not a timeout error). Contact technical support for further troubleshooting. Error 015268 No record media channels are available for Live Monitor. Cause: Live monitor could not start because there were no Record Media channels available to record the specified device group. Ensure you have configured enough Record channels for both audio and video. Restart all Quality Monitoring erecorder and BDR Services, especially if any media configuration settings were changed. Warning 015276 Warning 015276: VIDEO content device is not available for monitoring because its name is unknown. The agent may not be logged on to the Terminal Server. If it is not a Terminal Server environment please contact technical support. Quality Monitoring Error Messages Guide 8
Chapter 1 - Common Error Codes BDR Server Common Error Codes Cause: In the monitored workspace, a configured video device was not given a name. The agent is not logged on to the Terminal server. Error 015513 Name the video device and ensure the agent logs on to the Terminal server. If it is not a Terminal Server environment, please contact technical support. 1 A channel error occurred while recording contact [contact name] on channel[media ID]. The error description: MCRIE_CHANNEL_FAILURE - the channel reported an error. [MonitorCall failed on TelephonyMediaChannel] erecorder[server name]. 2 A channel error occurred while recording contact [contact name] on channel[media ID]. The error description: MCRIE_RESOURCE_CONNECT_FAILED - the channel was unable to connect to the desired external resource [22002] erecorder[server name]. 3 A channel error occurred while recording contact [contact name] on channel[media ID]. The error description: MCRIE_INVALID_RESOURCE - The specified resource is not a valid resource [22006] erecorder[server name]. Cause: 1 The BDR Server received a message from the erecorder that a channel failed after the recording started. TelephonyMediaChannel is an Audio channel error indicating that it was not able to "service observe" the agent. 2 During the recording process, the erecorder failed to connect to Agent Capture. 3 At the end of this contact, erecorder did not receive any video frames from Agent Capture on the contact's workstation. This is typically caused when the workstation host name and/or port number is incorrect. 1 Launch diagnostic tools and verify Dialogic channels are online and idle. If not, restart the server. 2 Verify that Agent Capture is running on the agent s machine. 3 Verify that the correct version of Screen Capture is installed and running on the workstation. Use the CapTest tool (obtained from technical support) to test Capture. Quality Monitoring Error Messages Guide 9
Chapter 1 - Common Error Codes BDR Server Common Error Codes Error 015514 4 Verify that the workstation host name is correct in System Administration. In addition, confirm that the port number is set to 4001 in the registry on the agent's computer (in the AgentSocketPort value of the Witness Systems\Quality Agent\Capture\CurrentVersion\registry key). A channel error occurred while recording contact [contact name]. The error description: StartRecord failed on Media[media ID], Seq#[number], erecorder error[number], erecorder[server name], Device[device name/number]. Cause: The erecorder failed to send data over a socket to Agent Capture on this workstation. This could be caused by a slow network or an incorrect host name or port number for the workstation. Error 015515 Verify that the workstation host name is correct in System Administration. In addition, confirm that the port number is set to 4001 in the registry on the agent's computer (in the AgentSocketPort value of the Witness Systems\Quality Agent\Capture\CurrentVersion\ registry key). In addition, attempt to Telnet from the server to the agent s computer on port 4001 (e.g., telnet pcname 4001 -- where "pcname" is replaced with the agent's computer name). If this is not successful, Quality Monitoring will not record video. A channel is not available for recording contact [contact name]. The error description: No media found for Content[content ID]. SubDevices:[device name]. Cause: There are not enough channels available to record video configured on the data connection of workstation. Quality Monitoring Error Messages Guide 10
Chapter 1 - Common Error Codes erecorder Common Error Codes Error 015801 Ensure you have configured enough Record channels for video (in LAN Data adapters). Restart all Quality Monitoring erecorder and BDR Services, especially if any media configuration settings were changed. Call Manager queue size has reached '100'; severe contact latency may be observed. Cause: Events from adapters and other applications sent to the BDR Server are stored in this queue and processed on a first-in, first-out basis. A large amount of events sent at once may cause delays between receiving an event and processing the event. If the cause is not due to an increase in the number of events, there may be a performance issue in the system. This issue can be resolved by reducing the number of incoming events per second or by improving server performance. It may be time to expand the solution to include more servers if the number of agents or users has increased. Alternatively, there may be a performance issue caused by "undersizing" the system or exceeding certain system limits. If you cannot reduce the number of events per second, please contact technical support or your account manager to discuss the issue in more detail. erecorder Common Error Codes The following section contains common error codes found in the erecorder Server event log, as well as possible resolutions for addressing those situations in the Quality Monitoring application. Warning 22002 Warning 22002: MC[media ID] - A connection to Agent Video Capture on host [host name] on port <4001> was not established. Please verify that Agent Video Capture is operating on the specified host. Quality Monitoring Error Messages Guide 11
Chapter 1 - Common Error Codes erecorder Common Error Codes Cause: The erecorder server was unable to connect to the agent workstation. Verify installation of the correct version of Capture and that it is running on the workstation. Acquire further details using the CapTest tool, obtained through technical support. In addition, attempt to Telnet from the server to the agent s computer on port 4001 (e.g., telnet pcname 4001 -- where "pcname" is replaced with the agent's computer name). If this is not successful, Quality Monitoring will not record video. Warning 22006 Warning 22006: MC[media ID] - No Key Frame was received from Agent Video Capture on host [host name] during captured session. The captured session will not be capable of playback. Cause: Data Capture on the agent workstation did not receive data during the monitoring session. Use the CapTest tool, obtained from technical support, to test Capture. If the issue continues, follow these steps: 1 On the agent workstation, change the following registry settings under the HKLM\SOFTWARE\Witness Systems\eQuality Agent\CurrentVersion key: Set AgentLogLevel to 4, AgentLogAppend to 1. 2 Monitor the system until the issue recurs for the agent. 3 Forward the following logs to technical support: Warning 22008 ErecVideoSvc log from the server WCAPW32B log from the agent workstation Warning 22008: MC[media ID] - Connection with Agent Video Capture on host [host name] broken, however some data was recorded before connection broken. Quality Monitoring Error Messages Guide 12
Chapter 1 - Common Error Codes erecorder Common Error Codes Cause: Connection to the Data Capture service was lost or interrupted during a monitoring session, possibly due to a slow network. Ensure network bandwidth can support the quantity of recordings taking place. If the problem persists for the same workstation (or group of workstations), perform the steps described in Error 22006. Warning 22032 Warning 22032: MC[media ID] - Unable to connect to Playback Client on host [host name] on port [port number]. Please check that Playback Client is operating. Cause: erecorder server is unable to connect to the client host to send data for playback. Verify client machine is accessible over the network from the erecorder server and is listening on the port shown in the message. Use "ping" and "telnet" to check connectivity. Warning 22033 Warning 22033: MC[media ID] - Connection with Playback Client on host [xx.xxx.xxx.xxx] broken. Cause: An established connection to the client machine was broken, possibly due to a slow network. Quality Monitoring Error Messages Guide 13
Chapter 1 - Common Error Codes erecorder Common Error Codes Ensure network bandwidth can support the level of recording and playback. If problem persists for the same client machine, perform the following steps: 1 On the client machine, add (change) a DWORD value with the name "LoggingLevel" in the HKEY_LOCAL_MACHINE\SOFTWARE\Witness Systems\WitPlayer registry key. Set the value to 2. 2 Monitor the system until the issue recurs for the agent. 3 Forward the following logs to technical support: BDR log files from the server ErecVideoSvc log files from the server ErecAudioSvc log files from the server C:\WitCanvas.log from the client NOTE This location is only valid for Quality Monitoring 7.7 SP1 and below. The new location is based on the user's default temp directory as conifgured in the System Environment variable TMP. It is usually C:\Documents and Settings\<username>\Local Settings\Temp or some variation. Warning 22050 Warning 22050: MC [media ID] - No data found in file for Playback. File name [content file name], Context [function name]. Cause: The content file does not contain screen data for the contact. Locate the server logs related to the recording of the contact, and forward to technical support for further troubleshooting. Warning 22103 Warning 22103: MC[media ID] - Connection with Live Monitor Client on host [host name] broken. Quality Monitoring Error Messages Guide 14
Chapter 1 - Common Error Codes Search and Replay Common Error Codes Cause: An established connection to the client machine was broken, possibly due to a slow network. Ensure network bandwidth can support the level of recording and playback. If problem persists for the same client machine, perform the following steps: 1 On the client machine, add (change) a DWORD value with the name "LoggingLevel" under the HKEY_LOCAL_MACHINE\SOFTWARE\Witness Systems\WitPlayer registry key. Set the value to 2. 2 Monitor the system until the issue recurs for the agent. 3 Forward the following logs to technical support: BDR log files from the server ErecVideoSvc log files from the server ErecAudioSvc log files from the server C:\WitCanvas.log from the client NOTE This location is only valid for Quality Monitoring 7.7 SP1 and below. The new location is based on the user's default temp directory as conifgured in the System Environment variable TMP. It is usually C:\Documents and Settings\<username>\Local Settings\Temp or some variation. Search and Replay Common Error Codes The following section contains common error codes and possible resolutions for the Search and Replay component of the Quality Monitoring application. Error 1118 Error when Live Monitoring/ACD shows available trunks Error in Contacts/ACD shows available trunks Contact technical support for further assistance. Quality Monitoring Error Messages Guide 15
Chapter 1 - Common Error Codes Search and Replay Common Error Codes Error 1144 Errors in Contacts V Playback Error. Please contact your System Administrator. Cause: This does not necessarily denote an error, but rather implies that the erecorder\bdr Server has a problem fulfilling the request. The cause of the error is contained within the details of the message, as follows: Error Content Number within Error Cause NoContent 81 No content found for playback or available for Live Monitor. NoPlaybackMediaAvailable 82 No Playback Media channels are available. NoAgentAvailable 83 No agent was associated with the device group. NoRecordMediaAvailable 84 No Record Media channels are available. Canceled 95 A socket event interrupts the current request process. This response code is not sent back to client. InvalidRequest 96 Undefined request code or invalid input to the current LMPS mode. DatabaseFailure 97 An error or exception occurred when accessing the database. ServerException 98 An unknown exception or server error. RecordServerFailure 99 An erecorder recording server failure has occurred. SysDeviceNotFound 100 No suitable system device found for the Playback or Live Monitor device. Contact technical support for further assistance. Quality Monitoring Error Messages Guide 16
Chapter 1 - Common Error Codes Search and Replay Common Error Codes Error 1208 An error occurred during retrieval of the contacts. Please contact your System Administrator. Errors in contacts Cause: When accessing contacts from a Contact folder, the database is unable to retrieve the records. This is usually due to having too many contacts housed in the contact folder. Issues and errors can occur with 10,000 or more contacts in any one folder, including decreased performance and database timeout messages. 1208 and 10011 are common error messages for this issue. NOTE Error 1208 is only applicable to releases 7.8 SP1 and below when the contact folder contains 10,000 or more contacts. If you receive this error in 7.8 SP2 or above, contact the administrator. For optimal performance, we recommend keeping contact levels between 5,000 and 7,000 in a contact folder, but not more than 10,000. If you are within the recommended contact folder limits, restart the BDR service, which should resolve the issue. If the error persists, please contact technical support, who will need to gather more information on system usage and the database to determine the cause and resolution for this issue. Error 1263 erecorder Error. Expected content not received. Please contact your System Administrator and ask them to check the erecorder's NT event log. Cause: This is a result of an unanswered request to replay audio or video content. The Quality Monitoring Replay application requests audio and/or video content (also referred to as "media") for replay at the user s request from the BDR Server and\or the Viewer. If the Quality Monitoring Player does not receive media in the specified amount of time, this error appears to alert the user to the problem and, through the Details button on the error message, which content it requested and did not receive. Quality Monitoring Error Messages Guide 17
Chapter 1 - Common Error Codes Search and Replay Common Error Codes Increase the amount of time the Quality Monitoring Player processes a request before displaying this error: Access the registry on the server and change the PlaybackTimeOut value in the HKEY_LOCAL_MACHINE\SOFTWARE\Witness\BDR\Playback key. The value can range from 30 to 180 seconds (with a default of 60 seconds). If this is a standard Quality Monitoring installation and the error followed an 1144 error, ensure that the BDR Server and erecorder Services are running and functioning properly. If this is a Quality Monitoring with 100% Recording installation and the error followed a 1302 error, open Quality Monitoring and, from the main menu, select System Administration. On the following page, click the Root Settings option in the Additional section, as shown in the graphic example below. In the right pane (labeled View Root Settings), confirm that each of the following values in the Contact Viewer Settings section is correct: Host WebService URL Username Password (Visible only after selecting Edit in the Root Settings area.) Quality Monitoring Error Messages Guide 18
Chapter 1 - Common Error Codes Search and Replay Common Error Codes Error 1264 Errors in Contacts Error Java Class Loader Error. Please exit all web browsers and log on again. NOTE Error 1264 is only applicable to releases 7.7 SP1 and below. Cause: New installation, upgrade, patch, or Hotfix for Playback or Live Monitor, particularly when the WitCanvas.jar file changes. This file is the communication gateway interface between the two code bases that make up Quality Monitoring Playback and Live Monitor. If there is a change to the interface, you must shut down and restart all browser Quality Monitoring Error Messages Guide 19
Chapter 1 - Common Error Codes Search and Replay Common Error Codes windows. If not restarted, Quality Monitoring Playback or Live Monitor may not function correctly and error messages may appear to the user or in the Java Console. 1. Close the Playback window. 2. Log off from the Quality Monitoring application, and close all browser windows. 3. Open a new browser window and log on to the Quality Monitoring application again. This error should not recur unless further updates are made to the Quality Monitoring server or the user accesses a different Quality Monitoring system. Quality Monitoring Error Messages Guide 20
Chapter 2 QM System Event Viewer Messages This chapter provides a comprehensive list of Event Viewer messages by Quality Monitoring component and message type. BDR Server Warnings, page 22 BDR Server Errors, page 23 Common Warnings, page 31 Common Errors, page 32 erecorder Warnings, page 34 erecorder Errors, page 36 Login Errors, page 40 Reporting Errors, page 40
Chapter 2 - QM System Event Viewer Messages BDR Server Warnings BDR Server Warnings Warning 015102 [PK] is not assigned to a valid erecorder. Please check the configuration. 015103 Some channels are not assigned to a valid erecorder. Please verify the configuration of all Voice Cards and LAN Data Adapters. 015104 Telephone [extension] is assigned to Voice Card [card ID], but it is not assigned to a Workspace. Until Telephone [extension] is assigned to a Workspace, recording cannot take place. Please verify the configuration settings. Does not apply to release 7.8 SP2 or higher. 015105 One or more Telephones are assigned to a Voice Card, but are not assigned to a Workspace. Until the Telephones are assigned to a Workspace, recording cannot take place. Please verify the configuration settings. Does not apply to release 7.8 SP2 or higher. 015106 The [channel type] channel threshold on System Device [name] is crossed. The number of available [channel type] channels is [number of channels]. The threshold is [value]. 015111 Failed to load channel threshold configuration for system device [system device name]. [error message]. 015117 Content Manager Response Command Processor queue size has reached [number]; some contact latency may be observed. 015124 Stub erecorder is turned on. Recording and playback requests will not be sent to the real erecorder. You must set the following registry key to zero in order for the BDR server to communicate with the real erecorder: "HKEY_LOCAL_MACHINE\SOFTWARE\Witness\bdr\WCntMgr\RunStub". 015209 Database Command Processor queue size has reached [number]; some database latency may be observed. 015258 The client socket connection was assumed to be lost during the effort to receive host name from client. 015276 [PK] content device is not available for monitoring because its name is unknown. The agent may not be logged on to the Terminal Server. If it is not a Terminal Server environment please contact technical support. 015600 Retrying after first database connection attempt failed. Native error = [error message]. 015702 Workstation [host name] is not assigned to a Data Connection. This screen will not be recorded. Please check your configuration. 015703 Unable to find a Telephone for Extension [extension]. The extension will not be recorded. Please check your system configuration. 015704 Unable to find a Workstation for Hostname [name]. Hostname will not be recorded. Please check your system configuration. 015705 The workspace [name] contains a telephone that does not have an extension. The extension will not be recorded. Quality Monitoring Error Messages Guide 22
Chapter 2 - QM System Event Viewer Messages BDR Server Errors Warning 015706 The workspace [name] contains a workstation that does not have a hostname. The screen will not be recorded. 015707 The workspace [name] contains no devices that can be recorded. The workspace will not be recorded. 015708 Unable to log agent [ID] into Telephone or Workstation by default. Extension will not be recorded; please check system configuration. 015800 Call Manager queue size has reached [number]; some contact latency may be observed. 015803 CTI Call [name] exceeded its maximum lifespan and was terminated. 015805 Call Manager exception count [number]; internal exceptions may be systematic. 015807 System Device [name] not found; discarding connection event. 015808 System Device [name] not found; discarding agent event. 015819 Session thread pool queue size has reached [number]; some contact latency may be observed. 015824 The BDR Server was unable to modify an event for the Ignored Trunks feature because the list of devices on the event was full. This may be a problem with a Dialer integration. BDR Server Errors Error 015000 Rule [name] [Line: [number]]: COM Error = [message]. Please check your rule configuration or contact technical support. 015001 Rule [name] encountered a run-time error. COM Error = [message]. Note for release 7.8 SP1 and lower: Microsoft Script Engine version 5.5 or higher must be installed to run Business Rule Engine properly. 015002 Failed to load rule association data from the database for business rule [name]. This rule will not operate. COM Error = [message]. 015003 Failed to update statistics for business rule [name]. COM Error = [message]. 015004 Failed to load all business rules from the database. COM Error = [message]. 015005 Rule [name] encountered a parsing error and has been disabled. COM Error = [message]. Does not apply to release 7.8 SP2. 015007 Failed to load statistics from the database for business rule [name]. The rule will not trigger based on the current statistics stored in the database. COM Error = [message]. 015008 A database exception occurred while loading unreviewed state of a folder [PK]. Error = [message]. Quality Monitoring Error Messages Guide 23
Chapter 2 - QM System Event Viewer Messages BDR Server Errors Error 015009 Unknown exception occurred while loading unreviewed state of a folder [PK number]. 015010 A database exception occurred while loading unreviewed state of folders. Error = [message]. 015011 Unknown exception occurred while loading unreviewed state of folders. 015100 Lost connection to all erecorder services on erecorder [name]. 015107 Failed to register media channel [number] with erecorder Media Channel Interface, error code [number]. 015108 Failed to load media configurations from the database. [Error message]. 015109 Failed to load erecorder configurations from the database. [Error message]. 015110 Failed to load channel threshold configurations from database. [Error message]. 015114 Failed to export [content type] content for contact[name]. [Error message]. 015115 Failed to load content device configuration for media [ID] from the database. [Error message]. 015118 Content Manager Response Command Processor queue size has reached [number]; some contact latency may be observed. 015119 Failed to persist content on erecorder for contact (name). You will not be able to playback this contact. [Error message]. 015120 An internal error has occurred while creating a content record in the database. No contact name can be provided. Please contact technical support. The reference GUID for the contact is [QUID]. The database error is: [message]. 015121 There is more than one erecorder server in the system, but no master node server is configured. Export service will not be available. 015122 Content Manager detected an internal error while processing a change notification. You may have to restart BDRSvc for configuration changes to take effect. 015123 Failed to retrieve trunk or station side device configuration for change notification. You may have to restart BDRSvc for configuration changes to take effect. Error: [message]. 015126 Lost connection to DataStore and Export interface on erecorder [name]. [Error message]. Please restart the "equality erecorder" service on [name]. 015127 Lost connection to all Media Channels on erecorder [name]. Please restart the "equality erecorder Audio" and "equality erecorder Video" service on [name]. 015128 Media [ID] Single Step Conference [SSC state] failed. Error returned from the Adapter: [error message]. Channel Address used: [number]. Please contact Switch Administrator or Witness Systems, Inc. for additional help. 015200 COM error occurred while creating table [name] - COM Error: [message]. 015201 Cannot persist event for Contact [name] due to invalid attribute tree. 015202 Database error occurred while retrieving contact name - Contact Id: [GUID] Additional error message: [message]. Quality Monitoring Error Messages Guide 24
Chapter 2 - QM System Event Viewer Messages BDR Server Errors Error 015203 COM error occurred while persisting event for contact [name] - COM Error: [message]. 015204 Unknown exception occurred while trying to persist event for contact [name]. The service will be shutdown. 015205 COM error occurred while closing connection to database - COM Error: [message]. 015206 Cannot execute database query to persist contact/content message due to invalid database connection. 015207 COM error occurred while executing the database query to persist contact/content message - COM Error: [message]. 015208 COM error occurred while opening connection to database - COM Error: [message]. 015210 Database Command Processor queue size has reached [number]; severe database latency may be observed. 015211 The attribute [name] failed to persist due to the following reason: error [message]. 015250 Playback device cannot be connected to a media channel - [error message]. 015251 No media channels are available for playback - Please check configuration. 015252 Database error occurred while retrieving contact message - Playback Contact ID: [GUID]. Additional error message: [message]. 015253 There is no valid screen or voice content to play back for Contact name. 015254 The contents of Contact name cannot be opened for Playback - [error message]. 015255 There is no valid content type content to play back for Contact name - [error message]. 015256 Unknown exception occurred while opening content for contact [name]. 015257 An error occurred during playback of Contact [name] - [error message] 015259 Live Monitor/Playback service was unable to send a response over client socket to [IP address]. 015260 Cannot find the system device with the name [name]. 015261 Timeout occurred while waiting for [session type] command to complete for contact [name]. 015262 Error occurred during [session type] command processing; Shutting down session for contact [name]. 015263 Database error occurred while retrieving name of LMPS server - Additional error message: [message]. 015264 Playback/Live Monitor Socket service failed to start - [error number]. 015265 The BDR Server was unable to bind or listen to port [number] for Live Monitor and Playback services. Another process may be using this port. 015266 The BDR Server was unable to connect to the client for Playback/Live Monitor service - invalid client socket. Quality Monitoring Error Messages Guide 25
Chapter 2 - QM System Event Viewer Messages BDR Server Errors Error 015267 No agent is logged into device group [PK]; cannot start monitor. 015268 No record media channels are available for Live Monitor. 015269 Live Monitor device cannot be connected to a media channel - [error message]. 015270 No playback media channels are available for Live Monitor - [error message]. 015271 Live Monitor error occurred when closing the monitor devices - [error message]. 015272 erecorder error occurred during Live Monitor of contact [name] - [error message] 015273 Timeout occurred while waiting for recording to start for Live Monitor Contact [name]. 015274 Voice and screen content failed to record for Live Monitor of Contact [name]. 015275 Error occurred while processing client socket for [IP address]. 015300 An unknown agent event type [type] was submitted through the Witness API for Agent login ID [agent ID]. Acceptable event types are 'AgentLogon' and 'AgentLogoff'. 015301 Database error occurred finding Contact ID [GUID] to export - Additional error message: [error message]. 015302 The Contact ID [GUID] submitted for export through the Witness API was not found in the database. 015303 An unknown session event type [type] was submitted through the Witness API for Session [number]. Acceptable event types are 'Connected' and 'Disconnected'. 015350 A database error occurred while getting the list of contact folders set for Archive - [error message]. 015351 A database error occurred while getting the list of contacts in Contact Folder [name] that meet the criteria for Archive - [error message]. 015352 A database error occurred in finding additional folder associations for contacts to be archived from Contact Folder [name] - [error message]. 015353 A database error occurred while retrieving the names of contacts eligible for Archive in Contact Folder [name] - [error message]. 015354 Unable to remove [content type] for contact [GUID] from system. 015355 Unable to remove [content type] for contact [GUID] from online storage. 015356 Contact [GUID] encountered an error during archive. 015357 Database error occurred while getting archive type of contact [GUID] - [error message]. 015358 Database error occurred while trying to get list of contacts to delete - [error message]. 015359 Database error occurred while deleting contacts from folders - [error message]. 015360 Database error occurred while checking multiple folder associations for contacts to be deleted - [error message]. 015400 Database error occurred while setting one-time-only Schedule Rule for Agent [name] to inactive - [error message]. Quality Monitoring Error Messages Guide 26
Chapter 2 - QM System Event Viewer Messages BDR Server Errors Error 015401 Database error occurred while getting a list of scheduled rules - [error message] 015402 Agent [name] is not logged in; Schedule rule [PK] cannot be started. 015403 Cannot start Scheduled Rule for Agent [name] - No media channels are available. 015404 A database error occurred finding the Contact Folder for Scheduled Rule PK; the Contact will not be filed - [error message]. 015405 A database error occurred getting an Agent [name] for Scheduled Rule [PK] - [error message]. 015500 An error occurred while inserting contact [name] to the database. The error description: [error message]. 015501 An unknown error occurred while inserting contact [name] to the database. 015502 An error occurred while updating contact name in the database. The error description: [PK]. 015503 An unknown error occurred while updating contact [name] in the database. 015504 An error occurred while getting contact [name] from the database. The error description: [error message]. 015505 An internal error has occurred while accessing a contact from the database. No contact name can be provided. Please contact technical support. The reference GUID for the contact is [GUID]. 015506 An error occurred while rejecting contact name. The error description: [error message]. 015507 An unknown error occurred while rejecting contact [name]. 015508 An error occurred while filing contact name. The error description: [error message] 015509 An unknown error occurred while filing contact [name]. 015510 An error occurred while associating a business rule with contact [name]. The error description: [error message]. 015511 An unknown error occurred while associating a business rule with contact [name]. 015512 Contact Manager is not properly initialized. 015513 A channel error occurred while recording contact [name] on channel [media ID]. The error description: [error message]. 015514 A channel error occurred while recording contact [name]. The error description: [error message]. 015515 A channel is not available for recording contact [name]. The error description: [error message]. 015516 A database error occurred while recording contact [name]. The error description: [error message]. 015517 An error occurred while recording contact [name]. The error description: [error message]. 015518 An unknown error occurred while recording contact [name]. Quality Monitoring Error Messages Guide 27
Chapter 2 - QM System Event Viewer Messages BDR Server Errors Error 015519 An error occurred while archiving content [ID]. The error description: [error message]. 015520 An error occurred while canceling a High Volume Storage operation. The error description: [error message]. 015521 An error occurred while checking restore message at start up. The error description: [error message]. 015522 An error occurred while dismissing content [ID]. The error description: [error message]. 015523 An unknown error occurred while updating status of content ID. 015524 An error occurred while getting folder name (PK=[PK]) from the database. The error description: [error message]. 015525 An error occurred while purging content [ID]. The error description: [error message]. 015526 An error occurred while restoring content [ID]. The error description: [error message]. 015527 An error occurred while updating restoration message of contact name in the database. The error description: [error message]. 015528 An error occurred while updating status of content [ID]. The error description: [error message]. 015529 An unknown error occurred while archiving content [ID]. 015530 An unknown error occurred while checking restore message at High Volume Storage startup. 015531 An unknown error occurred while dismissing content [ID]. 015532 An unknown error occurred while canceling a High Volume Storage operation 015533 An unknown error occurred while getting folder name (PK=[PK]) from the database. 015534 An unknown error occurred while purging content [ID]. 015535 An unknown error occurred while restoring contents. 015536 An unknown error occurred while updating restoration message of contact [name]. 015537 Contact [name] does not exist in the database. 015538 A database error occurred while creating an external audio content record for contact [GUID]. The error description: [message] 015539 A database error occurred while creating an external video content record for contact [GUID]. The error description: [message]. 015540 A database error occurred while persisting attribute summary for contact [name]. The error description: [message] 015541 An unknown error occurred while persisting attributes summary for contact [name]. 015650 Unable to read configuration for adapter [name]. Database error = [message]. 015651 The BDR Server has lost its connection to adapter [name]. Adapter will be restarted. COM error = [message]. Quality Monitoring Error Messages Guide 28
Chapter 2 - QM System Event Viewer Messages BDR Server Errors Error 015652 The BDR Server was unable to start adapter [name]. Adapter will be restarted. COM error = [message]. 015653 The BDR Server was unable to configure adapter [name]. COM error = [message]. 015654 The BDR Server was unable to find adapter [name] on host [name] Please check the adapter installation and configuration. COM error = [message]. 015655 The BDR Server was unable to read adapter message. Adapters will not be started. Database error = [message]. 015700 Unable to persist AgentLogon for AgentID [ID]. Agent status may not have been saved. Database error = [message]. 015701 Unable to persist AgentLogoff for AgentID [ID]. Agent status may not have been saved. Database error = [message]. 015709 Unable to initialize System Device message. Database error = [message]. 015710 WWMS detected an internal error while processing a change notification. You may have to restart BDRSvc for configuration changes to take effect. 015801 Call Manager queue size has reached [number]; severe contact latency may be observed. 015802 An internal error was detected in the Call Manager main thread. Contacts may not be recorded. 015804 The Call Manager was unable to read system device configuration -- Restarting the process. Database error = [message]. 015806 Call Manager exception count 'number'. It is likely that Call Manager is not functioning properly. Restarting the process. 015809 Call Manager detected an internal error while processing a change notification. You may have to restart BDRSvc for configuration changes to take effect. 015810 An internal error was detected in the Call Manager component while initializing event properties. 015811 An internal error was detected in the Call Manager component while populating the attribute cache for call [debug ID]. 015812 A connection event for call [debug ID] contained a device with ROLE_UNKNOWN. Unable to process the event for this device. 015813 Unable to identify the extension [extension]. Agent device value attribute will not be set for this event. 015814 An internal error occurred while processing agent attributes for device [device ID]. 015815 An internal error occurred while scanning a CTI event for device [device ID]. The event may not be processed properly. 015816 Call Manager is unable to read the configuration. Restarting the process. Database error = [message]. 015817 Unable to update the initial Agent settings for event on call [debug ID]. Quality Monitoring Error Messages Guide 29
Chapter 2 - QM System Event Viewer Messages BDR Server Errors Error 015820 Session thread pool queue size has reached [number]; severe contact latency may be observed. 015821 Unable to create a Contact for call [debug ID]. The call will not be recorded. 015822 An internal error was detected in the WCMS component while delivering an Event for call [debug ID]. The event may not be processed. 015823 An internal error was detected in the WCMS component while closing Contact for call [debug ID]. The contact may not be available for playback. 015900 Unable to send configuration message to the adapter. COM error = [message]. 015901 An error occurred while sending configuration message to the adapter. 015902 EDCS detected an internal error while processing a change notification. You may have to restart BDRSvc for configuration changes to take effect. 015903 The changed extension was not processed. You may have to restart BDRSvc for configuration changes to take effect. Database error = [message]. 015904 The changed system device skills were not processed. You may have to restart BDRSvc for configuration changes to take effect. Database error = [message]. 015905 The changed Sys Agent ID was not processed. You may have to restart BDRSvc for configuration changes to take effect. Database error = [message]. 015906 Unable to initialize AgentID list. Database error = [message]. 015907 Unable to initialize Extension list. Database error = [message]. 015908 Unable to initialize Skill list. Database error = [message]. 015909 The changed Telephone was not processed. You may have to restart BDRSvc for configuration changes to take effect. Database error = [message]. 015910 Unable to initialize Trunk Extension list. Database error = [message]. 015950 The BDR Server timed out processing an event and will be shut down. If Windows 2000 service recovery is enabled the service will be restarted. Additional error message: [message]. Quality Monitoring Error Messages Guide 30
Chapter 2 - QM System Event Viewer Messages Common Warnings Common Warnings Warning 013202 Servlet [name] failed to start; terminating process. 013203 Could not register COM object [GUID] from Servlet [name]; COM interface will not be available. COM Error = [error message]. 013204 Server [name] Shutdown taking too long; terminating process. 013206 Unrecoverable error detected; shutting down process. 013208 Service [name] is already running. Second instance will exit. Quality Monitoring Error Messages Guide 31
Chapter 2 - QM System Event Viewer Messages Common Errors Common Errors Error 013000 Attributes detected an internal error while processing a change notification. You may have to restart BDRSvc for configuration changes to take effect. 013001 A database error occurred while accessing attributes. COM Error = [message]. 013002 An unknown database exception occurred while accessing attributes. 013003 A database error occurred while accessing PersonGroup attributes. COM Error = [message]. 013004 An unknown database exception occurred while accessing PersonGroup attributes. 013050 WENS Channel name not provided; change notification messages will not be processed. 013051 Unknown exception creating WENS Event Channel [name]. Change notification messages will not be processed. 013052 Bad parameter connecting to event channel [name]. Change notification messages will not be processed. 013053 Already connected to event channel [name]. Change notification messages will not be processed. 013054 Unknown exception finding event channel [name]. Change notification messages will not be processed. 013055 Component exception while processing change message. The server may have to be restarted for changes to take effect. 013200 Failed to load servlet [name]; its functionality will not be available. Win32 error = [message]. 013201 Failed to obtain IServlet interface [name] from [file name]; its functionality will not be available. 013250 IDSMail Server could not be created for email notification. 013251 Error occurred while creating an email - Recipient: name, Subject: [message]. 013252 Email address was not submitted; email will not be sent - Subject: [message]. 013253 Email Notification settings have not been configured - emails will not be delivered. 013254 Email Notify Manager could not create the Email Builder - COM Error: [message]. 013255 Page could not be sent - Error: [message]. 013256 Can't initialize MessageMaster for pager notification: Make sure MessageMaster has been properly installed on the Balance server. Error code: [message]. 013257 Pager Notify Manager could not create the Page Builder - COM Error: [message]. 013258 Pager message could not be created - Message Text: [message] Error: [message]. 013300 Failed to Run the Naming Service with Message - [message]. Quality Monitoring Error Messages Guide 32
Chapter 2 - QM System Event Viewer Messages Common Errors Error 013301 Failed to Initialize the Naming Service with Message - [message]. Please verify the Naming Service Configuration Options in Registry. 013350 Failed to Run Notification NT Service with the Message - [message]. 013351 Unable to resolve the RootPOA. 013352 Unable to resolve the Naming Service with name - [name]. Please verify that equality Naming Service is Started. Does not apply to release 7.8 SP2 or higher. 013353 Failed to run Notification Service with Message - [message]. Please verify the Notification Service Configuration Options in Registry. Does not apply to release 7.8 SP2 or higher. 013400 Failed to Activate and Connect Facade Components to CORBA. Does not apply to release 7.8 SP2 or higher. 013401 Failed to Deliver CORBA Event with Message - [message]. Does not apply to release 7.8 SP2 or higher. 013402 Facade Component name Failed connecting to CORBA. Please verify that equality Naming and equality Notification Services are Started. Does not apply to release 7.8 SP2 or higher. 013404 Facade Component name Failed reconnecting to CORBA. Does not apply to release 7.8 SP2 or higher. 013405 Failed to Deliver WENS Event. 013406 [Name] Failed Connecting to WENS because Event Channel does not exist. 013407 [Name] Failed Connecting to WENS because of the Bad parameter. 013408 [Name] Failed Connecting with Unknown Exception. Quality Monitoring Error Messages Guide 33
Chapter 2 - QM System Event Viewer Messages erecorder Warnings erecorder Warnings Warning 20101 MC[media ID] - The recorded content file [name] was not found for playback. Some or all of the playback session will be blank. Please contact Technical Support. WIN32[error message], Context[function name]. 20160 MC[media ID], File Name[file name], SFIKeyExpiredException [exception message]. Context[function name]. 20161 MC[media ID], File Name[file name], SFIKeyException[exception message]. Context[function name]. 20162 MC[media ID], File Name[file name], SFIException[exception message]. Context[function name]. 20163 MC[media ID], File Name[file name], created in unencrypted format. Context[function name]. 20177 Failed to retrieve data for a specified key value [name] from registry. WIN32[error number], Context[function name]. 20178 Failed to set data for a specified key value [name] in registry. WIN32[error number], Context[function name]. 20261 GetComputerNameEx() failed. Cannot verify the server role. 21001 Content folders (under \\name\content\) with folder name larger than [channel limit] will not be monitored by the Data Store Manager. It may be due to the number of channels in the system exceeded the maximum allowed [number] sometime ealier. Please delete these folders. 22002 MC[media ID] - A connection to Agent Video Capture on host [name] on port [number] was not established. Please verify that Agent Video Capture is operating on the specified host. 22003 MC[media ID] - Connection with Agent Video Capture on host [name] broken. No data recorded. 22005 MC[media ID] - No Key Frame was received from Agent Video Capture on host [name] within the specified time [number sec]. This will cause a perceived delay in playback of the captured session. 22006 MC[media ID] - No Key Frame was received from Agent Video Capture on host [name] during captured session. The captured session will not be capable of playback. 22007 MC[media ID] - Agent Video Capture on host [name] not polled [number] times. Already [number] poll requests are pending at Agent Video Capture. Please check that Capture is operating on the specified host. 22008 MC[media ID] - Connection with Agent Video Capture on host [name] broken, however some data was recorded before connection broken. 22030 MC[media ID] - Empty content segment list for Playback. No data will be played back. Context[function name]. Quality Monitoring Error Messages Guide 34
Chapter 2 - QM System Event Viewer Messages erecorder Warnings Warning 22031 MC[media ID] - No data was found for Playback. The Content File(s) were found, however no data was found for the indicated time period. The attempted function cannot continue. Please notify Witness Systems. 22032 MC[media ID] - Unable to connect to Playback Client on host [name] on LMPS SessionID [session ID]. Please check that Playback Client is operating. 22033 MC[media ID] - Connection with Playback Client on host [name] broken. 22035 MC[media ID] - Non-Video segment for Video Playback. This segment will not be used in Playback. Context[function name]. 22050 MC[media ID] - No data found in file for Playback. File name [file name], Context[function name]. 22070 MC[media ID] - Maximum number of cache buffers [number] has been reached. The current video packet of length [number] bytes will not be recorded to disk. This will indicate that disk IO system is slow and the system is very busy. Please notify the Systems Administrator. 22102 MC[media ID] - A connection to Live Monitor Client on host [name] on LMPS SessionID [session ID] could not be established. Please verify that Live Monitor Client is operating on the specified host. 22103 MC[media ID] - Connection with Live Monitor Client on host [name] broken. 22106 MC[media ID] - Dropped Live Monitor data. Please verify that the live monitor client is operating. If the client is operating, this may indicate network congestion or that the client is slow in taking the data. Please notify System Administrator. Context [function name]. 23705 GC[error code, error message] - Cannot determine status of Dialogic CCLibraries. erecorder system may not have started up properly. 26000 Failed to export the AVI file. AVI File Name[file name], Error [error message]. 26001 An error occured exporting the AVI file. Some content may be missing. AVI File Name [file name], Error [error message]. 26002 Failed to retrieve a WAV file URL from Contact Viewer Server [name], User [user name]. Quality Monitoring Error Messages Guide 35
Chapter 2 - QM System Event Viewer Messages erecorder Errors erecorder Errors Error 20000 A thread could not be created. This may be a transient error, or the application may no longer be functional. Please notify Witness Systems. WIN32 [error number], Context [function name], Extended Message: [error message] 20001 A software illogical error occurred. This may be a transient error, or the application may no longer be functional. Please notify Witness Systems. Context [error message]. 20002 Memory allocation failed. This may be a transient error, or the application may no longer be functional. Please notify Witness Systems. Context [error message]. 20003 The application caught an unhandled exception. This may be a transient error, or the application may no longer be functional. Please notify Witness Systems. Context [error message]. 20004 Cannot load dll [file name]. erecorder cannot function without this DLL. Context[error message]. 20005 An error occurred while trying to create a thread. Context[error message]. 20006 DCOM COCreateInstance Failed. Context [error message]. 20007 Create Event Failed. Context[error message]. 20008 Failed to initialize FilePaths utility. erecorder cannot function properly with this failure. Please notify Witness Systems. Context [error message]. 20009 MC[media ID] - The specified resource is not a valid resource. Please make sure the resource is valid and available. Context [error message]. 20010 MC[media ID] - Invalid Configuration settings. Please check the configuration settings. Context [error message]. 20100 MC[media ID] - The content file name could not be framed. The attempted function cannot continue. Please notify Witness Systems. Context [error message]. 20102 MC[media ID] - Invalid Play file version [version number]. File name [file name], Context[function name]. 20103 MC[media ID] - Failed to create Content file [file name]. This channel will be disabled from recording until the file can be successfully created. Make sure disk space is available. Please notify your System Administrator. WIN32[error number], Context[function name]. 20104 MC[media ID] - Failed to read data from content file. File name [file name], file handle [handle number], WIN32[error number], Context[function name]. 20105 MC[media ID] - Failed to move the file pointer to offset [offset size]. File name [file name], file handle [handle number], WIN32[error number], Context[error message]. 20106 MC[media ID] - Failed to write data into file. File name [file name], file handle [handle number], WIN32[error number], Context[error message]. Quality Monitoring Error Messages Guide 36
Chapter 2 - QM System Event Viewer Messages erecorder Errors Error 20107 MC[media ID] - Failed to delete the file [file name], due to WIN32 error [error number]. (Context[function name]). 20108 Failed to create directory [directory name]. WIN32[error number], Context[error message]. 20109 MC[media ID] - Failed to copy file. File name [file name], WIN32[error number], Context[function name]. 20150 Failed to open database [database name]. HRESULT[error number], ErrorMessage[error message], Context[function name]. 20151 Failed to query data from erecorder database [database name]. Query [string] HRESULT[error number], ErrorMessage[error message]. erecorder services will not function as expected. Please shut down the system and notify your System Administrator. Context[function name]. 20152 Failed to write data to database. Record [content file name], ErrorMessage[error message], Context[function name]. 20153 Failed to read data from database. Record [row number], ErrorMessage[error message], Context[function name]. 20154 Failed to seek to record in database. Record [row number], ErrorMessage[error message], Context[function name]. 20155 Failed to flush buffer to database. ErrorMessage[error message], Context[function name]. 20175 Failed to create the registry key [key name]. WIN32[error number], Context[error message]. 20176 Failed to open the registry key [key name]. WIN32[error number], Context[error message]. 20179 Failed to set data for a specified key value [value name] in registry. WIN32[error number], Context[error message]. 20190 Failed to create socket. WINSOCK32[error number], Context [error message]. 20191 Failed to connect to socket. WINSOCK32[error number], Context [error message]. 20191 Failed to send data on a socket. The network may be slow, or a remote application is not taking data as fast as it is trying to send. Please notify Witness Systems Technical Support or System Administrator. WINSOCK32[error number], Context[error message]. 20250 Once of the parameters required to call erecorder Database Migration (ecorddbmig) is missing, please verify configuration: Schema [database name], DSN [DSN], RefPath [reference path], DestPath [destination path]. 20251 Unable to find erecorder Database Migration application (ecorddbmig.exe). Expected path is [DB migration path]. 20252 Failure occurred in erecorder Database Migration (ecorddbmig). Error reported: [error message]. 20253 erecorder Database Migration failed: No server with the "BDR Server" role is configured. Quality Monitoring Error Messages Guide 37
Chapter 2 - QM System Event Viewer Messages erecorder Errors Error 20254 erecorder Database Migration failed: Too many servers with the "BDR Server" role are configured. 20255 erecorder Database Migration failed: Too few voice resources (Dialogic D/160 or D/320) are available for the number of VTG / DAC16 configured. Please check the Voice Card configuration. 20256 No BoardID was found for board [ID]. This may indicate a configuration or System Administration error. 20257 More than one DAC16 card has been configured with board ID [ID]. This may indicate a configuration or System Administration error. 20258 More than one VTG card has been configured with board ID [ID]. This may indicate a configuration or System Administration error. 20259 More than one Dialogic card has been configured with board ID [ID]. This may indicate a configuration or System Administration error. 20260 erecorder Database Migration failed due to missing command line parameters. 20262 erecorder Database Migration failed: Host [name] is not configured as an erecorder server. 20263 The total number of channels exceeds number. This version of Balance only supports a maximum of number channels across all the erecorder nodes. The erecorder service on host is not started properly. 21000 The total number of channels exceeds number. This version of Balance only supports a maximum of number channels across all the erecorder nodes. The erecorder service on host name will be shutdown. 22000 MC[media ID] - Invalid TCP Port [number] specified for Agent Video Capture. 22001 MC[media ID] - The requested recording operation failed because an invalid Hostname [name] was specified for Agent Video Capture. Please check the configuration of the Workstation and specify a valid Hostname. 22100 MC[media ID] - Invalid TCP Port [number] specified for Live Monitor Client. 22101 MC[media ID] - Invalid Hostname [name] specified for Live Monitor Client. 22105 MC[media ID] - Requested recording Media Channel MC[source media ID] is unavailable. 22125 equality erecorder Video Service connection with BDR Server on host [name] was broken. 23000 MC[media ID] Invalid contact start time encountered during playback. Defaulting to 60 minutes before content start time. This may be caused by a corrupted database record. Context[error message]. 23001 MC[media ID] Invalid contact end time encountered during playback. Defaulting to content end time. This may be caused by a corrupt database record. Context[error message]. 23002 equality erecorder Audio Service connection with BDR Server on host [name] was broken. Quality Monitoring Error Messages Guide 38
Chapter 2 - QM System Event Viewer Messages erecorder Errors Error 23500 DIALOGIC[device, channels range] - T1/E1 span error. Either the span is out of service, the connection to the switch is broken, or the switch or server is configured incorrectly. 23501 MC[media ID] DIALOGIC[Error on event number] - Dialogic reports an unknown error on the channel. If multiple channels receive this error on a span, the switch should be checked for errors. 23502 MC[media ID] DIALOGIC - Cannot open or initialize DC[device name]. Disabling to prevent future use of unstable channel. If multiple channels fail, this may indicate a hardware or configuration problem. Make sure that all telephony cards are installed properly and match the configuration specified in the admin utility. 23503 MC[media ID] DIALOGIC[error number, error message] - Cannot play on Dialogic channel [Dialogic channel]. Playback is not currently possible on this channel. 23504 MC[media ID] DIALOGIC[error number, error message] - Cannot start recording on Dialogic channel [channel number]. Recording is not currently possible on this channel. 23505 Upon erecorder startup, the Dialogic services could not be started. The erecorder cannot function without these services. Try to start services manually using the Dialogic DCM. If this fails, call Witness Systems for help in resolving this problem. 23506 MC[media ID] DIALOGIC[error number, error message] - Cannot terminate play on Dialogic channel [channel number]. The channel may be in an unstable state. An automatic reset of channel will be attempted. 23507 MC[media ID] DIALOGIC[error number, error message] - Cannot halt recording on Dialogic channel [number]. The channel may be in an unstable state. An automatic reset of channel will be attempted. 23700 GC[error number, error message] - Cannot start Dialogic GlobalCall libraries. The erecorder, if configured for GlobalCall, cannot function without these libraries. 23701 MC[media ID] Dialogic GlobalCall reports that the current task has failed. If this error happens in conjunction with recording errors, contact Witness Systems for help in resolving this issue: GC[device ID, library, lib: error number, error message] 23702 MC[media ID] GC [device ID, library, lib: error number, error message] - GlobalCall reports that an error was received on channel. If multiple channels receive this error on a span, the switch should be checked for errors. 23800 SR[error number, error message] - Cannot set Dialogic event thread parameters (polling rate, threading specifics). The erecorder may not be able to properly detect telephony events. 24000 VTG[error number, error message] - VTG subsystem cannot start or initialize. Make VTG hardware is properly installed and configured, make sure VTG software driver is installed and confirm that configuration in admin utility matches hardware configuration on erecorder. Context[error message] 24001 MC[media ID] VTG[error number, error message] - VTG device ID cannot start or initialize. This channel will be disabled to prevent future use of possibly unstable channel. Context[error message] Quality Monitoring Error Messages Guide 39
Chapter 2 - QM System Event Viewer Messages Login Errors Error 24050 MC[media ID] - DAC16 channel cannot open or initialize. Invalid timeslot detected. This channel will be disabled to prevent future use of possibly unstable channel. 24100 MC[media ID] - Aspect Interface Object cannot initialize. This channel will be disabled to prevent future use of possibly unstable channel. 24101 MC[media ID] - Aspect COM Port Object cannot initialize. WIN32 Error Code[error number]. 24102 Aspect Send Failure. Packet Size[number] Bytes Sent[number]. 25000 Low Disk Space Detected. Free Space Left on Disk[number]. 25001 HVS System is not available. Context[error message] 25002 An error occurred while trying to process an HVS Command. Context[error message] 25003 An Error Occurred creating a Prefetch Request. RequestId[number], Msg[error message], Context[function name] 25004 equality erecorder Service connection with BDR Server on host [name] was broken. Login Errors Error 006530 Connection to Actuate Server failed. 006518 A user has been disabled because of too many failed logins. Reporting Errors Error 006664 Could not create connection the Report Server. 006665 Could not get login message from the Report Server. 006666 Could not login to the Report Server. 006667 Connection to Actuate Server Failed. 006668 Connection to Actuate Request Server Failed. Quality Monitoring Error Messages Guide 40