Avaya Contact Center Express Release 5.0 Database Deployment and Management User Guide

Size: px
Start display at page:

Download "Avaya Contact Center Express Release 5.0 Database Deployment and Management User Guide"

Transcription

1 Avaya Contact Center Express Release 5.0 Database Deployment and Management User Guide Release 5.0 August 2010

2 Contents Contents Preface Purpose Audience Related documents Availability Chapter 1: Introduction Using Database Deployment and Management Creating a Database Upgrading a Database Buttons, edit boxes and combo boxes Spawning ASMSDataX database Removing old ASMSDataX database Index Database Deployment and Management User Guide August

3 2005 to 2010 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document might be incorporated in future releases. Documentation disclaimer Avaya Inc. is not responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. Customer and/or End User agree to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation to the extent made by the Customer or End User. Link disclaimer Avaya Inc. is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation, and Avaya does not necessarily endorse the products, services, or information described or offered within them. We cannot guarantee that these links will work all the time and we have no control over the availability of the linked pages. Warranty Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya s standard warranty language, as well as information regarding support for this product, while under warranty, is available through the Avaya Support Web site: License USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER'S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEB SITE ("GENERAL LICENSE TERMS"). IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS, YOU MUST RETURN THE PRODUCT(S) TO THE POINT OF PURCHASE WITHIN TEN (10) DAYS OF DELIVERY FOR A REFUND OR CREDIT. Avaya grants End User a license within the scope of the license types described below. The applicable number of licenses and units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User. "Designated Processor" means a single stand-alone computing device. "Server" means a Designated Processor that hosts a software application to be accessed by multiple users. "Software" means the computer programs in object code, originally licensed by Avaya and ultimately utilized by End User, whether as stand-alone Products or pre-installed on Hardware. "Hardware" means the standard hardware Products, originally sold by Avaya and ultimately utilized by End User. License type(s) Copyright Except where expressly stated otherwise, the Product is protected by copyright and other laws respecting proprietary rights. Unauthorized reproduction, transfer, and or use can be a criminal, as well as a civil, offense under the applicable law. Third-party components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements ("Third Party Components"), which may contain terms that expand or limit rights to use certain portions of the Product ("Third Party Terms"). Information identifying Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site: Preventing toll fraud "Toll fraud" is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware that there can be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services. Avaya fraud intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support, call Technical Service Center Toll Fraud Intervention Hotline at for the United States and Canada. For additional support telephone numbers, see the Avaya Support Web site: Trademarks Avaya and the Avaya logo are either registered trademarks or trademarks of Avaya Inc. in the United States of America and/or other jurisdictions. All other trademarks are the property of their respective owners. Downloading documents For the most current versions of documentation, see the Avaya Support Web site: Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is in the United States. For additional support telephone numbers, see the Avaya Support Web site:

4 Preface This section contains the following topics: Purpose on page 3 Audience on page 3 Related documents on page 3 Availability on page 4 Purpose The purpose of this guide is to provide information about using Database Deployment and Management plug-in to create Media Store and Contact databases in Contact Center Express Release 5.0. Audience This guide is intended primarily for database administrators who are creating or upgrading databases in Contact Center Express. You should use this guide as an information source for: Creating databases Upgrading databases Related documents The following documents in the Avaya IC Release 5.0 documentation set are related to the installation and configuration of an Avaya IC system: Control Panel User Guide: This guide provides information about configuring Contact Center Express and make the contact center ready for agents to receive voice and multimedia work items from customers. Database Deployment and Management User Guide August

5 Preface Availability A soft copy, in.pdf, of this guide is available on the Avaya support Web site: support.avaya.com. 4 Database Deployment and Management User Guide August 2010

6 Chapter 1: Introduction The Database Deployment and Management plug-in is also known as ASCCEDBDeploymentUtilityPlugin.dll. The previous ASCCEDBDeploymentUtilityPlugin.dll only allowed users to deploy Reports to the MS Reporting Server. It did not provide users with the ability to deploy Contact Center Express databases. Prior to the updated database deployment functionality provided by this plug-in, the management of database deployment was performed through the AS Maintain Database.bat and Run AS Maintain Database.bat files. These are batch files with the relevant.sql scripts provided with the various installation packages (for example, Media Stores and ASContact Database). Note: Note: The Interaction Data Server database management is still handled the same as before and is not part of this plug-in solution. Using batch files are fine but has a shortcoming in the sense that it is unable to deploy to a remote database server. The Database Deployment and Management plug-in uses XML files plus the same.sql scripts to perform the database creation and upgrading processes. The XML file must be named DatabaseInstructions.xml and these will need to follow the specified schema for well-formedness. The following is the typical XML schema: <?xml version="1.0" encoding="utf-8"?> <DatabaseMaintenance> <DatabaseDescriptor> <DatabaseName> </DatabaseName> <MinimumDatabaseEngineVersion>9</MinimumDatabaseEngineVersion> <DatabaseDescription> </DatabaseDescription> </DatabaseDescriptor> <DatabaseAction> <ActionFileName>TheSQLScriptFileName.sql</ActionFileName> <ResultantDatabaseVersion> </ResultantDatabaseVersion> <ActionComment> </ActionComment> </DatabaseAction> Database Deployment and Management User Guide August

7 Chapter 1: Introduction Using Database Deployment and Management The plug-in hunts out all the DatabaseInstructions.xml files available that are well formed from a specified location. The default being C:\Program Files\Avaya\Contact Center Express\Desktop\ Contact Center Express Control Panel\Databases. Now you can either create new database or upgrade an existing by right-clicking the relevant Database Management node in the CCE control panel. 1. In the CCE control panel, select and right-click the Database Management node. The Create New Database context menu opens. 6 Database Deployment and Management User Guide August 2010

8 Creating a Database 2. Select an option. The Database Management page opens. Creating a Database 1. Right-click the corresponding Contact or Media Store database node. Database Deployment and Management User Guide August

9 Chapter 1: Introduction Note: Note: Note: Note: In this case there is no sub context menu like in the case of the context menu in the Database Management node. This is because we know that the database type is ASMSControl. This is exactly what happens in the case of Contact Database node context menu. Upgrading a Database 1. Select and right-click the database that you want to upgrade. 8 Database Deployment and Management User Guide August 2010

10 Upgrading a Database 2. Once the database server has been selected, the following screen appears if an upgrade is required. Database Deployment and Management User Guide August

11 Chapter 1: Introduction 3. Once the database server has been select, the following screen appears if an upgrade is not required. Buttons, edit boxes and combo boxes Clicking on the button will search through the network for all SQL database servers. The drop down combo box is an editable drop down combo box whereby the user does not have to click the button just to be able to select a SQL database server. They could also just type it in. By default, the drop down list is not populated. This will only get populated when the button is clicked. 10 Database Deployment and Management User Guide August 2010

12 Creating ASMSDataX database Note: Note: User must fill the Username and Password fields using the SA account credentials if they are using sql authentication. The SQL Server must be configured for SQL Server and Windows (mixed mode) authentication and not Windows only authentication. The Create/Upgrade button will only be enabled when everything is correct. The Status rtf box will provide users with the status and will display information on the progress of the creation and upgrade. The following context menu is provided for convenience where users may want to copy selected text or select all text to copy to a text editor or word document for troubleshooting. This context menu is also available now for the reports deployment window. Creating ASMSDataX database CCE 4.0 introduces a new database structure for CCE, and replaces the previous ASMediastore (and optionally the ActiveInteractionData) databases with a new database structure. The ActiveInteractionData and ASMediastore databases are combined into a new database subsystem fronted by the ASMSControl database. This in turn spawns and manages a series of ASMSDataX databases (where X=1,2,3,n). This mechanism provides CCE with an on-the-fly archival system that writes data once only. Reporting and other data retrieval functions address ASMSControl which decides which group of ASMSDataX databases to examine. Data retrieval then occurs across these databases. All mediastores and other database addressing servers now write to ASMSControl, not to other databases. Database Deployment and Management User Guide August

13 Chapter 1: Introduction CCE version 4.x does support an archiving function. It exist a store procedure to create a new "ASMSDataX" database. You can just set a "from date" and CCE will write all new data to another (new) "ASMSDataX" database. Use the following SQL query to prepare a new database and to set the "from date". USE [ASMSControl] GO int = = N'2009/11/01 00:00' /**** <== change this date ****/ SELECT 'Return Value' GO Removing old ASMSDataX database To remove any old ASMSDataX database with MS SQL Srv Mgmt Console: 1. Back up the ASMSDataX database. 2. Back up the ASMSControl database. 3. In Microsoft SQL Server Management Studio: 4. Right-click the ASMSControl.dbo.Databases node and click Open. 5. For the record with the databse name as ASMSDataX, set 0 in the DatabaseOnline column. 6. Right-click the database ASMSDataX and click Delete. 12 Database Deployment and Management User Guide August 2010

14 Creating ASMSDataX database 7. Select the Close existing connections check box. 8. Click OK. Database Deployment and Management User Guide August

15 Chapter 1: Introduction 14 Database Deployment and Management User Guide August 2010

16 Index Index I Introduction M managing databases create database database deployment and management plugin... 6 UI controls upgrade database Database Deployment and Management User Guide August

17 Index 16 Database Deployment and Management User Guide August 2010

Avaya Aura Contact Center Integration with salesforce.com for Access to Knowledge Management

Avaya Aura Contact Center Integration with salesforce.com for Access to Knowledge Management Avaya Aura Contact Center Integration with salesforce.com for Access to Knowledge Management August 2010 2010 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the

More information

User Guide. Web Chat Gateway. Release 5.0

User Guide. Web Chat Gateway. Release 5.0 User Guide Web Chat Gateway Release 5.0 2010 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time

More information

Administering Avaya one-x Agent with Central Management

Administering Avaya one-x Agent with Central Management Administering Avaya one-x Agent with Central Management Release 2.0 November 2009 2009 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document

More information

User Guide. Web Chat for IIS. Release 5.0

User Guide. Web Chat for IIS. Release 5.0 User Guide Web Chat for IIS Release 5.0 2010 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time

More information

User Guide. Web Chat Gateway. Release 4.0

User Guide. Web Chat Gateway. Release 4.0 User Guide Web Chat Gateway Release 4.0 Printed on 4 March, 2009 2009 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete

More information

IP Office 4.2 Embedded Voicemail Mailbox

IP Office 4.2 Embedded Voicemail Mailbox Embedded Voicemail Mailbox 15-601067 Issue 06a - (29 June 2008) 2008 AVAYA All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and

More information

IP Office Embedded Voicemail Mailbox User Guide

IP Office Embedded Voicemail Mailbox User Guide Embedded Voicemail Mailbox User Guide 15-604067 Issue 07b - (15 May 2010) 2010 AVAYA All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document

More information

IP Office Embedded Voicemail Mailbox User Guide

IP Office Embedded Voicemail Mailbox User Guide Embedded Voicemail Mailbox User Guide 15-604067 Issue 07a - (06 July 2009) 2009 AVAYA All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was

More information

Avaya Proactive Contact 4.1 Internet Monitor Release Notes

Avaya Proactive Contact 4.1 Internet Monitor Release Notes Avaya Proactive Contact 4.1 Internet Monitor Release Notes March 2009 Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of

More information

Avaya one-x Deskphone Edition for SBM24 Button Module User Guide

Avaya one-x Deskphone Edition for SBM24 Button Module User Guide Avaya one-x Deskphone Edition for SBM24 Button Module User Guide 16-300701 Issue 2 January 2007 2007 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information

More information

IP Office IP Office Mode Mailbox User Guide

IP Office IP Office Mode Mailbox User Guide IP Office 15-601131 Issue 9 (23 May 2006) 2006 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the

More information

User Guide. Web Chat for IIS. Release 4.0

User Guide. Web Chat for IIS. Release 4.0 User Guide Web Chat for IIS Release 4.0 Printed on 4 March, 2009 2009 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete

More information

IP Office Release 7.0 IP Office Embedded Voicemail User Guide

IP Office Release 7.0 IP Office Embedded Voicemail User Guide IP Office Embedded Voicemail User Guide 15-604067 Issue 09a - (21 February 2011) 2011 AVAYA All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document

More information

Avaya 1608/1608-I IP Deskphone User Guide

Avaya 1608/1608-I IP Deskphone User Guide Avaya 1608/1608-I IP Deskphone User Guide 16-601446 Issue 2 February 2010 2009 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document

More information

Avaya 1616/1616-I IP Deskphone User Guide

Avaya 1616/1616-I IP Deskphone User Guide Avaya 1616/1616-I IP Deskphone User Guide 16-601448 Issue 2 February 2010 2009 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document

More information

IP Office 8.1 Using Voicemail Pro in Intuity Mode

IP Office 8.1 Using Voicemail Pro in Intuity Mode Using Voicemail Pro in Intuity Mode 15-601066 Issue 13a - (12 June 2012) 2012 AVAYA All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document

More information

IP Office Embedded Voicemail User Guide (IP Office Mode)

IP Office Embedded Voicemail User Guide (IP Office Mode) Embedded Voicemail User Guide (IP Office Mode) 15-604067 Issue 10b Standard (12 December 2011) 2011 AVAYA All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in

More information

Administering Communication Manager for Avaya one-x Agent

Administering Communication Manager for Avaya one-x Agent Administering Communication Manager for Avaya one-x Agent Release 2.0 November 2009 2009 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this

More information

IP Office Contact Center Contact Recorder Configuration Task Based Guide

IP Office Contact Center Contact Recorder Configuration Task Based Guide IP Office Contact Center Contact Recorder Configuration Task Based Guide Release 9.0.3 Issue 1.01 10 2014 Legal 2014 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure

More information

Avaya Microsoft Lync Integration User Guide for IP Office

Avaya Microsoft Lync Integration User Guide for IP Office Avaya Microsoft Lync Integration User Guide for IP Office Release 8.1 02-604138, 01.01 December 2012 2012 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the

More information

IP Office Analog Phone User Guide

IP Office Analog Phone User Guide Analog Phone User Guide 15-601073 Issue 05a - (06 September 2008) 2008 AVAYA All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete

More information

Avaya Web Conferencing User Guide

Avaya Web Conferencing User Guide Avaya Web Conferencing User Guide Version 4.1.20 October 2008 Document number 04-603078 2008 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in

More information

IP Office 1403 Phone User Guide

IP Office 1403 Phone User Guide 1403 Phone User Guide 15-601013 Issue 02c - (01 April 2011) 2011 AVAYA All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate

More information

Using Avaya Aura Messaging

Using Avaya Aura Messaging Using Avaya Aura Messaging 6.0 November 2011 2010 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate

More information

IP Office Platform. Avaya IP Office Platform Embedded Voicemail User Guide (IP Office Mode) 15-604067 Issue 15b - (22 January 2015)

IP Office Platform. Avaya IP Office Platform Embedded Voicemail User Guide (IP Office Mode) 15-604067 Issue 15b - (22 January 2015) Avaya Embedded Voicemail User Guide (IP Office Mode) 15-604067 Issue 15b - (22 January 2015) 2015 AVAYA All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information

Avaya Engagement Assistant Web Portal Administration

Avaya Engagement Assistant Web Portal Administration Avaya Engagement Assistant Web Portal Administration Release 3.0 April 2015 2014-2015, Avaya, Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in

More information

IP Office Avaya Microsoft CRM 3.0 Integration Solution Installation & User Guide

IP Office Avaya Microsoft CRM 3.0 Integration Solution Installation & User Guide IP Office Avaya Microsoft CRM 3.0 Integration Solution Installation & User Guide 15-601033 Issue 4a (13 February 2006) 2006 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to

More information

IP Office TAPILink Installation

IP Office TAPILink Installation TAPILink Installation 15-601034 Issue 11d - (03 December 2009) 2009 AVAYA All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and

More information

IP Office IP Office Softphone Installation

IP Office IP Office Softphone Installation Softphone Installation - Issue 1a - (15 March 2010) 2010 AVAYA All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate

More information

IP Office one-x Portal for IP Office User Guide

IP Office one-x Portal for IP Office User Guide one-x Portal for User Guide 15-601131 Issue 02d - (29 April 2010) 2010 AVAYA All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete

More information

IP Office 3.2 Phone Manager User Guide

IP Office 3.2 Phone Manager User Guide IP Office 3.2 Phone Manager User Guide 15-600988 Issue 14b (14 th June 2006) 2006 Avaya Inc. All Rights Reserved. Introduction Notice While reasonable efforts were made to ensure that the information in

More information

IP Office Avaya Radvision Interoperation Notes

IP Office Avaya Radvision Interoperation Notes Avaya Radvision Interoperation Notes Issue 1d (02 October 2012) 2012 AVAYA All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete

More information

IP Office. 1403 Phone User Guide. 15-601013 Issue 04a - (16 January 2015)

IP Office. 1403 Phone User Guide. 15-601013 Issue 04a - (16 January 2015) 1403 Phone User Guide 15-601013 Issue 04a - (16 January 2015) 2015 AVAYA All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete

More information

IP Office SIP Extension Support

IP Office SIP Extension Support SIP Extension Support - Issue 1b - (05 August 2009) 2009 AVAYA All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at

More information

Modular Messaging. Release 4.0 Service Pack 4. Whitepaper: Support for Active Directory and Exchange 2007 running on Windows Server 2008 platforms.

Modular Messaging. Release 4.0 Service Pack 4. Whitepaper: Support for Active Directory and Exchange 2007 running on Windows Server 2008 platforms. Modular Messaging Release 4.0 Service Pack 4 Whitepaper: Support for Active Directory and Exchange 2007 running on Windows Server 2008 platforms. April 2009 2006-2009 Avaya Inc. All Rights Reserved. Notice

More information

Using Avaya B189 Conference IP Phone

Using Avaya B189 Conference IP Phone Using Avaya B189 Conference IP Phone Release 1.0 16-604295 Issue 1 January 2014 2013 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this

More information

IP Office Essential Edition IP Office Essential Edition - Quick Version Phone Based Administration

IP Office Essential Edition IP Office Essential Edition - Quick Version Phone Based Administration - Quick Version Phone Based Administration - Issue 3d - (31 May 2011) 2011 AVAYA All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is

More information

IP Office 4602/5602 Phone User Guide

IP Office 4602/5602 Phone User Guide 4602/5602 Phone User Guide 15-601076 Issue 04d - (12 December 2008) 2008 AVAYA All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete

More information

Using Avaya Aura Messaging

Using Avaya Aura Messaging Using Avaya Aura Messaging Release 6.2 Issue 2.1 February 2013 2013 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete

More information

Overview of Avaya Aura System Platform

Overview of Avaya Aura System Platform Overview of Avaya Aura System Platform Release 6.3 Issue 5 June 2015 2015 Avaya Inc. All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document

More information

IP Office 3.2 2402 and 5402 User Guide

IP Office 3.2 2402 and 5402 User Guide IP Office 3.2 2402 and 5402 User Guide [15-601075] Issue [11] (5 June 2006) 2006 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document

More information

IP Office 2402/5402 Phone User Guide

IP Office 2402/5402 Phone User Guide 2402/5402 Phone User Guide 15-601075 Issue 05a - (16 July 2009) 2009 AVAYA All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and

More information

Contact Center Express 4.1 Upgrade Migration Guide

Contact Center Express 4.1 Upgrade Migration Guide 3.x and 4.x to 4.1 Step-by-step Reference Contact Center Express 4.1 Upgrade Migration Guide Contact Center Express January 2010 2009 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were

More information

Using Avaya Communicator for Microsoft Lync 2010 on IP Office Platform

Using Avaya Communicator for Microsoft Lync 2010 on IP Office Platform Using Avaya Communicator for Microsoft Lync 2010 on IP Office Platform Release 9.1 02-604138 Issue 3 May 2015 2015 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure

More information

Avaya Visualization Performance and Fault Manager VPFM SCOM Connector Fundamentals

Avaya Visualization Performance and Fault Manager VPFM SCOM Connector Fundamentals Avaya Visualization Performance and Fault Manager VPFM SCOM Connector Fundamentals Release 3.0.2 NN48014-101 Issue 04.01 March 2013 2013 Avaya Inc. All Rights Reserved. Notice While reasonable efforts

More information

Deploying Avaya Contact Center Select Software Appliance

Deploying Avaya Contact Center Select Software Appliance Deploying Avaya Contact Center Select Software Appliance Release 6.4 Issue 01.02 December 2014 2014 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information

Avaya Identity Engines Ignition Server Release: 8.0 2013 Avaya Inc. All Rights Reserved.

Avaya Identity Engines Ignition Server Release: 8.0 2013 Avaya Inc. All Rights Reserved. / 8.0.1 Ignition Server Release: 8.0 2013 Avaya Inc. All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the

More information

Avaya 1400 Series Digital Deskphones for Avaya Aura Communication Manager Installation and Maintenance Guide Release 1.0

Avaya 1400 Series Digital Deskphones for Avaya Aura Communication Manager Installation and Maintenance Guide Release 1.0 Avaya 1400 Series Digital Deskphones for Avaya Aura Communication Manager Installation and Maintenance Guide Release 1.0 16-603143 Issue 1 May 2010 2010 Avaya Inc. All Rights Reserved. Notice While reasonable

More information

Modular Messaging. Release 3.0 / 3.1. Diminished Permissions for Exchange.

Modular Messaging. Release 3.0 / 3.1. Diminished Permissions for Exchange. Modular Messaging Release 3.0 / 3.1 Diminished Permissions for Exchange. Issue 1 March 2007 2006-2007 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information

More information

Avaya SBCE 6.3 Security Configuration and Best

Avaya SBCE 6.3 Security Configuration and Best Avaya SBCE 6.3 Security Configuration and Best Practices Guide Release 6.3 Issue 1.0 October 2014 1 2014 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information

More information

Accessing and Managing Utility Server

Accessing and Managing Utility Server Accessing and Managing Utility Server Release 6.0 03-603628 Issue 1.0 June 2010 2010 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this

More information

Meeting Exchange Express Release 2.0 Service Pack 1 User Guide

Meeting Exchange Express Release 2.0 Service Pack 1 User Guide Meeting Exchange Express Release 2.0 Service Pack 1 User Guide 04-602574 Issue 1 May 2009 2009 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in

More information

Avaya Extension to Cellular User Guide Avaya Aura TM Communication Manager Release 6.0

Avaya Extension to Cellular User Guide Avaya Aura TM Communication Manager Release 6.0 Avaya Extension to Cellular User Guide Avaya Aura TM Communication Manager Release 6.0 210-100-700 Issue 14 June 2010 2010 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made

More information

Accessing and Managing Avaya Aura Utility Services

Accessing and Managing Avaya Aura Utility Services Accessing and Managing Avaya Aura Utility Services Release 6.3 03-603628 Issue 3 May 2013 2013 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information

4cast Server Specification and Installation

4cast Server Specification and Installation 4cast Server Specification and Installation Version 2015.00 10 November 2014 Innovative Solutions for Education Management www.drakelane.co.uk System requirements Item Minimum Recommended Operating system

More information

Polar Help Desk Installation Guide

Polar Help Desk Installation Guide Polar Help Desk Installation Guide Copyright (legal information) Copyright Polar 1995-2005. All rights reserved. The information contained in this document is proprietary to Polar and may not be used or

More information

Avaya 1408 and 1416 Telephones - connected to Integral Enterprise - User Guide

Avaya 1408 and 1416 Telephones - connected to Integral Enterprise - User Guide Avaya 1408 and 1416 Telephones - connected to Integral Enterprise - User Guide 16-603463 Issue 1.09 January 2010 2009 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure

More information

IP Office. T7000 Telephone User Guide. - Issue 02d - (25 June 2014)

IP Office. T7000 Telephone User Guide. - Issue 02d - (25 June 2014) T7000 Telephone User Guide - Issue 02d - (25 June 2014) 2014 AVAYA All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate

More information

Avaya CTI Adapter Salesforce.com Integration Installation and Configuration Guide

Avaya CTI Adapter Salesforce.com Integration Installation and Configuration Guide Avaya CTI Adapter Salesforce.com Integration Installation and Configuration Guide Document Change Control Document Title Comments File Name Installation and Configuration Guide AvayaCTIAdapter-InstConfGuide.doc

More information

IP Office Phone Manager User Guide

IP Office Phone Manager User Guide Phone Manager User Guide 15-600988 Issue 19b - (01 December 2010) 2010 AVAYA All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete

More information

BCM Rls 6.0. Remote Access. Task Based Guide

BCM Rls 6.0. Remote Access. Task Based Guide BCM Rls 6.0 Remote Access Task Based Guide Copyright 2010 Avaya Inc. All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete and

More information

Using Avaya one-x Agent

Using Avaya one-x Agent Using Avaya one-x Agent Release 2.0 November 2009 2009 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate

More information

Avaya 2050 IP Softphone for Windows Release 4.03.081: Read me Document

Avaya 2050 IP Softphone for Windows Release 4.03.081: Read me Document Avaya 2050 IP Softphone for Windows Release 4.03.081: Read me Document Avaya is pleased to announce the availability of the 2050 IP Softphone Release 4.3, which provides feature enhancements and several

More information

IP Office 9.1. IP Office Video Collaboration Solution - Installation Notes. Issue 07a - (02 July 2015)

IP Office 9.1. IP Office Video Collaboration Solution - Installation Notes. Issue 07a - (02 July 2015) IP Office Video Collaboration Solution - Installation Notes Issue 07a - (02 July 2015) 2015 AVAYA All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this

More information

Avaya Identity Engines Ignition Server Getting Started. Avaya Identity Engines Ignition Server Release 7.0

Avaya Identity Engines Ignition Server Getting Started. Avaya Identity Engines Ignition Server Release 7.0 Getting Started Release 7.0 Document Status: Standard Document Number: NN47280-300 (325633-A) Document Version: 02.03 Date: 2010 Avaya Inc. All Rights Reserved. Notices While reasonable efforts have been

More information

Oracle Enterprise Manager

Oracle Enterprise Manager Oracle Enterprise Manager System Monitoring Plug-in Installation Guide for Microsoft Active Directory Release 12.1.0.1.0 E28548-04 February 2014 Microsoft Active Directory, which is included with Microsoft

More information

Oracle Enterprise Manager

Oracle Enterprise Manager Oracle Enterprise Manager System Monitoring Plug-in Installation Guide for Microsoft Internet Information Services Release 12.1.0.2.0 E28547-05 February 2014 This document provides a brief description

More information

ChangeAuditor. Migration Guide CA-MG-0808-470

ChangeAuditor. Migration Guide CA-MG-0808-470 ChangeAuditor Migration Guide CA-MG-0808-470 Copyright 2008 NetPro Computing, Inc. Disclaimer NetPro Computing, Inc. (NetPro) makes no representations or warranties, either expressed or implied, with

More information

Avaya one-x Mobile Preferred for IP Office Administration Guide

Avaya one-x Mobile Preferred for IP Office Administration Guide Avaya one-x Mobile Preferred for IP Office Administration Guide 01.00 October 2011 2011 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in

More information

TROUBLESHOOTING GUIDE

TROUBLESHOOTING GUIDE Lepide Software LepideAuditor Suite TROUBLESHOOTING GUIDE This document explains the troubleshooting of the common issues that may appear while using LepideAuditor Suite. Copyright LepideAuditor Suite,

More information

Avaya Interaction Center Database Designer Application Reference Guide

Avaya Interaction Center Database Designer Application Reference Guide Avaya Interaction Center Database Designer Application Reference Guide Release 7.3.x May 2015 2015 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information

IP Office Customer Call Reporter 1.1 User Guide

IP Office Customer Call Reporter 1.1 User Guide Customer Call Reporter. User Guide 5-63 Issue 2b - (6 July 29) 29 AVAYA All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate

More information

Upgrading to Avaya Aura Experience Portal 7.0.1

Upgrading to Avaya Aura Experience Portal 7.0.1 Upgrading to Avaya Aura Experience Portal 7.0.1 Release 7.0.1 April 2015 2014 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document

More information

Avaya 2033 IP Conference Phone User Guide. Avaya Business Communications Manager

Avaya 2033 IP Conference Phone User Guide. Avaya Business Communications Manager Avaya 2033 IP Conference Phone User Guide Avaya Business Communications Manager Document Status: Standard Document Number: NN40050-102 Document Version: 04.01 Date: May 2010 2010 Avaya Inc. All Rights

More information

Avaya 9400 Series Digital Deskphone User Guide for Avaya Aura Communication Manager

Avaya 9400 Series Digital Deskphone User Guide for Avaya Aura Communication Manager Avaya 9400 Series Digital Deskphone User Guide for Avaya Aura Communication Manager 16-603535 Issue 1 August 2011 2011 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to

More information

Avaya Microsoft Lync Integration User Guide for Avaya CS 1000 and Cisco Unified Communication Manager

Avaya Microsoft Lync Integration User Guide for Avaya CS 1000 and Cisco Unified Communication Manager Avaya Microsoft Lync Integration User Guide for Avaya CS 1000 and Cisco Unified Communication Manager Release 6.2.1 NN10850-042 Issue 01.02 March 2013 2013 Avaya Inc. All Rights Reserved. Notice While

More information

ACD Setup & Operation

ACD Setup & Operation SCS 4.0 ACD Setup & Operation Task Based Guide Copyright 2010 Avaya Inc. All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete

More information

SolarWinds Migrating SolarWinds NPM Technical Reference

SolarWinds Migrating SolarWinds NPM Technical Reference SolarWinds Migrating SolarWinds NPM Technical Reference Copyright 1995-2015 SolarWinds Worldwide, LLC. All rights reserved worldwide. No part of this document may be reproduced by any means nor modified,

More information

IP Office Basic Edition IP Office Basic Edition - Quick Mode Phone Based Administration

IP Office Basic Edition IP Office Basic Edition - Quick Mode Phone Based Administration - Quick Mode Phone Based Administration - Issue 4c - (28 November 2011) 2011 AVAYA All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is

More information

Predictive Analytics Client

Predictive Analytics Client Predictive Analytics Client ONE Automation Platform Installation Guide Version: 11.2 Publication Date: 2015-10 Automic Software GmbH ii Copyright Copyright Automic and the Automic logo are trademarks owned

More information

Software Update Manager User Guide

Software Update Manager User Guide Software Update Manager User Guide October 2011 2011 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate

More information

M7208 Telephone User Guide

M7208 Telephone User Guide M7208 Telephone User Guide - Issue 02a - (03 October 2011) 2011 AVAYA All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete and

More information

Configuration Guide for SQL Server This document explains the steps to configure LepideAuditor Suite to add and audit SQL Server.

Configuration Guide for SQL Server This document explains the steps to configure LepideAuditor Suite to add and audit SQL Server. LEPIDE SOFTWARE Configuration Guide for SQL Server This document explains the steps to configure LepideAuditor Suite to add and audit SQL Server. LepideAuditor Suite Lepide Software Private Limited, All

More information

IP Office Platform 9.1

IP Office Platform 9.1 Installing Avaya IP Office Platform SoftConsole EN-S Issue 08e - (27 October 2015) 2015 AVAYA All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this

More information

Router - Network Address Translation (NAT)

Router - Network Address Translation (NAT) BCM50 Rls 6.0 Router - Network Address Translation (NAT) Task Based Guide Copyright 2010 Avaya Inc. All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in

More information

Modular Messaging for Avaya Message Storage Server (MSS) Configuration Release 5.2 Staged Upgrade from Release 3.x, 4.0, 5.0, and Release 5.

Modular Messaging for Avaya Message Storage Server (MSS) Configuration Release 5.2 Staged Upgrade from Release 3.x, 4.0, 5.0, and Release 5. Modular Messaging for Avaya Message Storage Server (MSS) Configuration Release 5.2 Staged Upgrade from Release 3.x, 4.0, 5.0, and Release 5.1 to Release 5.2 November 2009 143238 2009 Avaya Inc. All Rights

More information

Front-Office Server 2.7

Front-Office Server 2.7 This release connector is deprecated. Use Kofax Capture and the appropriate Kofax Capture release script to release documents to a specific destination. KOFAX Front-Office Server 2.7 Configuration Guide

More information

User Guide. Version 3.2. Copyright 2002-2009 Snow Software AB. All rights reserved.

User Guide. Version 3.2. Copyright 2002-2009 Snow Software AB. All rights reserved. Version 3.2 User Guide Copyright 2002-2009 Snow Software AB. All rights reserved. This manual and computer program is protected by copyright law and international treaties. Unauthorized reproduction or

More information

Avaya Contact Center Select Business Continuity

Avaya Contact Center Select Business Continuity Avaya Contact Center Select Business Continuity Release 6.4 Issue 01.01 December 2014 2014 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information

NETWRIX CHANGE NOTIFIER

NETWRIX CHANGE NOTIFIER NETWRIX CHANGE NOTIFIER FOR SQL SERVER QUICK-START GUIDE Product Version: 2.6.194 February 2014. Legal Notice The information in this publication is furnished for information use only, and does not constitute

More information

Administering Avaya Video Conferencing Solution Advanced Topics

Administering Avaya Video Conferencing Solution Advanced Topics Administering Avaya Video Conferencing Solution Advanced Topics 04-603308 Issue 1 Release 6.1 April 2012 Contents Chapter 1: Overview of Avaya Video Conferencing Solution....... 9 Components......................................

More information

SafeGuard Easy upgrade guide. Product version: 7

SafeGuard Easy upgrade guide. Product version: 7 SafeGuard Easy upgrade guide Product version: 7 Document date: December 2014 Contents 1 About this guide...3 2 Check the system requirements...4 3 Download installers...5 4 About upgrading...6 4.1 Upgrade

More information

IP Office 7.0 one-x Portal for IP Office User Guide

IP Office 7.0 one-x Portal for IP Office User Guide one-x Portal for IP Office User Guide 15-601131 Issue 04b - (21 February 2011) 2011 AVAYA All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document

More information

Using IP Office Web Collaboration Agent

Using IP Office Web Collaboration Agent Using IP Office Web Collaboration Agent Release 9.1 April 2015 2015 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete

More information

XenClient Enterprise Synchronizer Installation Guide

XenClient Enterprise Synchronizer Installation Guide XenClient Enterprise Synchronizer Installation Guide Version 5.1.0 March 26, 2014 Table of Contents About this Guide...3 Hardware, Software and Browser Requirements...3 BIOS Settings...4 Adding Hyper-V

More information

vcenter Configuration Manager Backup and Disaster Recovery Guide VCM 5.3

vcenter Configuration Manager Backup and Disaster Recovery Guide VCM 5.3 vcenter Configuration Manager Backup and Disaster Recovery Guide VCM 5.3 This document supports the version of each product listed and supports all subsequent versions until the document is replaced by

More information

Deploying IP Office Server Edition Solution IP Office 8.1

Deploying IP Office Server Edition Solution IP Office 8.1 Deploying IP Office Server Edition Solution IP Office 8.1 15-604134 December 2012 2012 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this

More information

Juris Installation / Upgrade Guide

Juris Installation / Upgrade Guide Juris Installation / Upgrade Guide Version 2.7 2015 LexisNexis. All rights reserved. Copyright and Trademark LexisNexis, Lexis, and the Knowledge Burst logo are registered trademarks of Reed Elsevier Properties

More information

LANDESK Service Desk. Desktop Manager

LANDESK Service Desk. Desktop Manager LANDESK Service Desk Desktop Manager LANDESK SERVICE DESK DESKTOP MANAGER GUIDE This document contains information, which is the confidential information and/or proprietary property of LANDESK Software,

More information

Infor SyteLine Integration Guide for Infor Factory Track

Infor SyteLine Integration Guide for Infor Factory Track Infor SyteLine Integration Guide for Infor Factory Track Copyright 2014 Infor Important Notices The material contained in this publication (including any supplementary information) constitutes and contains

More information